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Decided to pop into town today and look for a new case for my shiny DHD showed the lady on the market but unfortunately no cases just yet. Got back to my car removed my phone and found my sim cover was missing, in a frantic rush I retraced my tracks had a chat with the lady on the market with no luck.. I'm now totally gutted! I did notice the cover was not a very good fit from the start.
Anyone know where I could get a replacement?
Thanks!
MrSkins said:
Decided to pop into town today and look for a new case for my shiny DHD showed the lady on the market but unfortunately no cases just yet. Got back to my car removed my phone and found my sim cover was missing, in a frantic rush I retraced my tracks had a chat with the lady on the market with no luck.. I'm now totally gutted! I did notice the cover was not a very good fit from the start.
Anyone know where I could get a replacement?
Thanks!
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Click to collapse
That sucks, yesterday I went looking for a case but all I could find was a sock with micro-fibre lining (still a pretty poor fit), anywho getting to the point one shop I visited tried to squeeze my phone into a Krusell case, needless to say it didn't fit and my SIM cover was left behind inside the case. Fortunately I spotted it and retrieved it. Incidentally carphone warehouse advertise the Krusell cases as being compatible on their website, it's a lie I tells thee.
P.S. after giving up my search I went to GAME on oxford street and bumped into Jason Bradbury from The Gadget Show who had just been doing interviews about the Desire HD, and he seemed to like it. Funnily enough though he didn't seem all that knowledgable about technology.
Just realised my phone will not work without the sim cover(showing no signal), seems there are two electrical connectors which connect to my lost sim cover.. Even more gutted now!
If anyone knows where I can get one then please let me know... Thanks
You should contact HTC. They will hopefully understand and you can buy a new cover from them, if not get one free
Certified service/repair shops can also order you pretty much any part of the phone.
Thanks guys shall get onto it tomorrow
MrSkins said:
I did notice the cover was not a very good fit from the start.
Anyone know where I could get a replacement?
Thanks!
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Click to collapse
OMG, I pactically had to find a pair of mole grips to get my cover off! You must have not replaced it properly as it really is a tight fit.
But I do hope you get a replacement soon mate, I can imagine how miserable it must be
Makes me wonder about the continuity of these things, I remember out of the box my cover just slid off with virtually no resistance. I have raised my issue with HTC and T-Mobile but still a little in "no man's land" After speaking to HTC and because the phone is new there seems to be no spares just yet, but they are trying to elevate my problem and hoping for a solution.
Sadly for now its back to my Satio which considering the brief affair with my DHD it’s like going from a Bugatti Veyron back to a steam powered Hillman Imp
Wrecked my Sim cover on day one!!
I was trying to take it off unsuccessfully. My fingers were not getting any purchase and were just sliding off the cover so i took a cloth and gripped the sides of the cover a little too firmly as it turned out. The cover came off and then promptly folded neatly in half. Noooooooooooooooooo! Luckily it did fit back on and the contacts meet so I still get reception and can use the phone, but there is an obvious crease down the back of the cover that will turn into an obvious split soon.
Granted I applied too much force, but I could not remove it otherwise. It is extremely thin and flimsy plastic and given the much touted 'build quality' of the single piece of metal backplate, the Sim cover is a joke.
So, I need a new one too. On my first day. Unbelievable. Let this be a warning. If you too have a Hulk-like grip, get someone else to remove the Sim cover for you.
Otherwise she is a beauty
Does anyones cover actually fit properly - i.e without a gap between it and the phone?
If anyone gets a minute could they post an image of their sim cover looking at the inside, I would like to cobble something together to get my phone running temporary
Big thanks..
Sim covers are being sent out of Thailand as we speak. I got this info from HTC NL, so I don't know whats up with UK.
Glad to receive my new cover soon .
Couple of pics of the sim cover for you. they dont seem to connect together. but there does seem to be something under the surface of the cover.
Thanks for posting the pics what a star! Yes it seems to not make a loop contact so bang goes my theory of a piece of foil...
Quick updats, just had a call from HTC they are sending me out a new cover very good service on their part and T-Mobile said they would send me out a new phone, a bit of an over kill me thinks. Both options are going through the motions and I shall need to cancel the T-Mobile option? Its the usual story waiting for a train and along comes.....
yeah, that was my first thought. im guessing its the antenna. no cover, no sim, no signal. at least your getting it sorted now. couple of days of no phone isnt the worst thing ever...well.
Images of inside of Sim Cover
As requested, pictures of inside of Sim cover. Please let us know if you find a supplier for a Sim cover, mine is not long for this world. Cheers Midge
Edit
Haha just noticed some pictures already posted, still its the thought..... Glad to hear HTC being helpful. I will try them for a new cover too.
I'm really surprised by this because mine, like a few others' was a real struggle to remove when I got it. Seems like an issue with some covers since the part it joins to will be strictly controlled.
Sent from my Desire HD using XDA App
Strange. I tested it on my Desire HD. Without the SIM-cover it still had full GSM/GPRS signal. Only HSDPA connection was lost.
With the cover on I get 3-5 bars HSDPA signal on this location.
Sorry to hear your news skins....Ive said it before it seems some have good ones, some have bad, mine is just fine, well its a bit too tight, bad quality control i reckon...hope you get it sorted soon.
Thanks for the pics, Interesting what was said about getting a signal with the cover off, I may just try it with 10 yards of foil trailing behind me, desperate measures
T-Mobile called earlier to say they are still out of stock and unknown when new DHD's will be in so I'm still waiting and keeping both options open to see which one arrives first.. Its getting there but been a damn long week so far!
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
ProvocativeSmell said:
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
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Take it back give them a ***** session, If they fail to fix call Sprint speak to retentions see if they can do anything 4 ya
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
akarol said:
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
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OHHH, that would have pissed me off... I wouldnt pay my bill and file a complaint with the Sec. of State against them. lol
As far as the OP goes, yeah I would take it in to them and tell them if they don't fix it the right way - you will file a comaplaint against the store and will not be paying any part of the bill untill its correctly taken care of
Well long story short its fixed. They replaced the screen yet again and everything is as crisp as it was before, no dust under screen. There doesn't appear to be any screen separation but if I push on the screen I can reveal more of that edge on the inside but the screen is not above the edge of the phone but almost flush with it.
I think it depends on the store maybe, this place has been a headache but also a blessing, doing wayyyy more than any other sprint store I have been to and I've been to A LOT lol.
The guy even asked me if it was "rooted" and I was like ummm I don't know? Maybe? He chuckles and says oh I was just wondering cause it had that rooted look. Then he said you know you can make it run at 1200 (which I'm assuming processor speed is what he meant) and I said ya I know but its already fast enough. I couldn't tell if they cared if it was rooted or if he was just curious.
Sprints tech support told my friend he should root his phone because the Roms people put out are easier to fix problems on then stock ones.
Sent from my PC36100 using Tapatalk
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
Jjday7 said:
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
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I said the same thing. I don't have time to keep trying out different stores. They refuse to do anything about it though. I'm running out of options. I want a new phone or a refurb in good condition. It's not much for someone who pays over $300 monthly to them.
Well I bit the bullet and got off my ass and went to another store. I got the screen replaced in less than 15 minutes. The guy pulled up the retention notes and fixed it immediatlely. It's sad I had to resort to literally a 45 minute conversation with retention to get this to happen. I have to find a way to block the opening on these phones. The 3.5 mm opening should have been on the side or dare I say the bottom. I know some people don't like that.
Looks like I’m not the only one with the same problem. My EVO was six months old and died to the point it wouldn’t even power up (no phone) insurance. So they ordered a replacement, this one has light leak everywhere, dinged up speaker phone and couple of dust specks, plus old battery. So I said I want another one. So week later I got another one. Holy ****, the second one was even worse then the first replacement. Light leak everywhere, bunch of dust in left lower corner, dinged up housing. I did not accepted that replacement. Called Sprint and they said they have no authority to tell the store to order me a new one and told me to talk to the store manager (like that will do anything) because they said it’s a cosmetic issue. What pisses me the most is that the warranty on refab. is only 30 DAYS. HTC/ Sprint doesn’t extend warranty to the end of the first unit. This is a total bull****. I lost 6 month of manufacturing warranty. Looks like HTC doesn’t stand for there product like Apple does. I never had those problems with exchanging Iphone’s. Warranty was always extended to the end of the original unit and you couldn’t tell that was a refab. or a brand new unit.
Earlier this year I got an Evo (HW 004, Epson screen) off eBay, no contract, no TEP, no ERP, and have used it pretty hard for a few months now. I have already cracked and replaced the camera lens glass cover disc of glass thingie with a kit also bought on eBay, so when the digitizer started getting progressively worse in recent days I basically said fine I'm perfectly willing to go DIY again.
Everyone says just replace the LCD screen and digitizer together as a unit so you don't fiddle around separating the bad digitizer from the good LCD screen and all that adhesive drama. Let's say approx $30 for just the digitizer, $80 for both, these days. To me, if the phone costs $2000 to own over two years, I don't really care about a few bucks here and there, so either method would work for me.
But while researching this issue on XDA I found quite a few people who persuaded either Sprint ($35) or HTC ($6 S&H) to do it for them.
So I figured why not drop in to the nearest Authorized Sprint Repair Center which happens to be very near where I live.
I get to the repair tech window and tell the guy I'm just asking him for advice. I say right up front this phone is rooted, I got it off eBay, I got no insurance of any kind etc. I just ask him what are my options?
He offers to replace both digitizer and LCD screen for $35. On the spot. Only I'll have to pay in cash because "their computers are down".
I say right on let's rock. His methodology is very straightforward. In plain view of God and everyone he just turns around to the counter behind him and starts rooting through all the returned phones lying around (they're all in these big envelopes, like in the old days of processing rolls of film, yeah i know lol I'm that old whatever) until he finds an Evo that he knows he saw earlier. I guess he's assuming that the Evo he's cannibalizing wasn't being returned because of a faulty digitizer or screen. Real master of probability theory, this guy.
He determines that the screen on whatever Evo he came up with has "the narrow cable" and then he cracks mine open (in like four seconds- I'm pretty sure I would have spent a good 30 minutes making sweet love to my phone with a pry tool to get to the same point- maybe DIY is not really such a bargain after all if your time is worth anything) and determines mine has "the fat cable". So no donor match for me. He puts it back together, hands it back and says to come back tomorrow because he just got ten new Evo's in from the factory for customers who have been waiting to get their phones back. Once they have returned to the store to pick up their replacements he'll have plenty of Evos to work with. He figures at least two of them will have "the fat cable".
I imagine this is how refurbs are done in general: Find out what the customer is complaining about, grab the relevant parts from a phone that a *different* customer was complaining about, and hope they weren't complaining about the same thing.
Given the circumstances (rooted phone bought off ebay) and the fact that he wanted you to pay cash because the "computers were down" I have a feeling this might not be how all repairs are handled... probably just the ones that are done "off the books" by that particular repair guy.
Pretty sure this is how they handle the repairs. I had my screen replaced once, and got it back with a crack by the volume buttons and power button. When I confronted the tech, he told me the screens are not new, but "harvested parts".
I had the same thing done to my phone. I had the "B spot" on my original HW003 and he replaced it with a used screen, which had another small white blotch in the screen. About 2 weeks later he received a brand new screen from HTC and put it on my phone. Been running that screen ever since.
bryank930 said:
Pretty sure this is how they handle the repairs. I had my screen replaced once, and got it back with a crack by the volume buttons and power button. When I confronted the tech, he told me the screens are not new, but "harvested parts".
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Same thing happened to me when I was going through my "refurb phase" trying to get a decent replacement. Sprint sent me a refurb that the screen was cracked out of the package. I took it to the store, the guy ripped it open in about 5 seconds, rummaged around a box of spare evo parts, and put a new screen on it. He gave it back to me 5 minutes later. This new screen was scratched to hell, the bezel around the screen was scratched to hell from him ripping the phone open, and the volume keys didnt work, I assume because he didnt put it together correctly. He told me that's how they do it, and that even though the "new" screen he put on had scratches, to sprint that was considered a new screen. It then took me about 4 hours arguing with the manager and on the phone with retentions to get them to get me another device.
Well, I went back to the guy for the replacement, and at the end of it all, either things got a whole lot shadier or a whole lot *less* shady, I can't tell: after he did the job (10 minutes, while-u-wait), he then wrote down my phone #, MEID and IMSI on a post it note before he gave me the phone back.
But there are a few things he said that make me think I misjudged the guy, like how I might receive a call from Sprint asking if I was satisfied with their customer service etc, how he does actually test the screen before he puts it in to make sure he's not swapping out one bad screen with another, and of course the post-it note ritual itself.
Of course this time there were other customers present, so maybe that was all for show and the post it note just went straight to the bottom of a trash can somewhere.
Anyways I paid in cash as previously arranged and walked out the door one happy person. What he did afterwards I don't know, and hopefully won't ever need to care.
Bottom line, digitizer is replaced (and as a nice side effect i no longer have to live with a couple pretty deep scratches on the old glass, even if the bezel is a little more nicked up than my old one), and the phone has never worked better.
[EDIT : just got a series of automated questions from Sprint via SMS asking about my experience. So I guess this all turned out to be more legit than I had initially suspected...]
Very nice! Glad to see you got a legit operation. As you know, I am in similar process. Getting screen replaced.
NxNW said:
Well, I went back to the guy for the replacement, and at the end of it all, either things got a whole lot shadier or a whole lot *less* shady, I can't tell: after he did the job (10 minutes, while-u-wait), he then wrote down my phone #, MEID and IMSI on a post it note before he gave me the phone back.
But there are a few things he said that make me think I misjudged the guy, like how I might receive a call from Sprint asking if I was satisfied with their customer service etc, how he does actually test the screen before he puts it in to make sure he's not swapping out one bad screen with another, and of course the post-it note ritual itself.
Of course this time there were other customers present, so maybe that was all for show and the post it note just went straight to the bottom of a trash can somewhere.
Anyways I paid in cash as previously arranged and walked out the door one happy person. What he did afterwards I don't know, and hopefully won't ever need to care.
Bottom line, digitizer is replaced (and as a nice side effect i no longer have to live with a couple pretty deep scratches on the old glass, even if the bezel is a little more nicked up than my old one), and the phone has never worked better.
[EDIT : just got a series of automated questions from Sprint via SMS asking about my experience. So I guess this all turned out to be more legit than I had initially suspected...]
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He used your phone information to put in a trouble ticket with Sprint to show that he did the repair. Standard stuff.
Welp, my wife questioned me when I chose to get insurance for the first time when I got my S7 Edge last week...
Turns out I'm glad I did....
I was fishing today from the seawall at a river nearby. My phone was in the cupholder of my folding chair, and I got up to grab a bottle of water from my cooler. A gust of wind blew the chair , along with my phone, into the river.
The water is roughly 15 ft deep where this happened, and I'm no scuba diver, so needless to say, the phone is dead and lost.
Again, so glad I got the insurance!
Man... That sucks. If you swam down and found it, I'm sure it would still work. Who knows? lol
You gotta be careful with these devices. Especially an all glass beauty like the S7 Edge.
After spending $800+ on a device, I am always extra careful.
Maybe it's also because I don't purchase any extra insurance either.
I've got the claim filed and got notification that it was approved - it appears that they are sending me a gold phone to replace my black one.
Just glad they didn't send silver/titanium because it looked a bit... "cheap" in that color.
Right now the water is so murky that I'd be lucky to see 1 foot past my face even with a mask on. With the current plus said murkiness, there's no way I could have found it.
Yep, the replacement came and it was indeed the gold model.
I expected to absolutely hate it, but it's growing on me quite a bit! I'm thinking I may have actually gotten gold had they been available at the AT&T store when I bought my black one originally - all they had was the black and silver models (still say the silver looks cheap!).
I strong recommend insurance if you don't have it!
I have the family insurance. Cost $20 per month but covers devices not even on the att plan. It ended up being cheaper for me since I have 10 devices with att
Sent from my SAMSUNG-SM-G935A using Tapatalk
Please take a look at the photos I attached. I noticed the wear a week ago, but just getting around to posting this now.
I have always kept my phones in my left jeans front pocket. Since the Galaxy S7, I've worn the same jeans (Don't hate! Love my naturally worn faded denims). Anyways, no issues with the screen on the Galaxy S7. Fast forward to now with the Galaxy S8, I received it on release day, and now have a smudge mark that won't go away. I did some investigating, and where the mark is on the screen matches up to a seem in the pocket. So after weeks of putting it my pocket and walking around, the seem in the pocket appears to have rubbed whatever coating on the S8 screen off in that particular location. Something the S7 never had an issue with.
Any thoughts? Is it repairable?
Maybe a warranty issue with Samsung? Sorry to see that.
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Just got off the phone with T-Mobile. I've got to bring in the device to a store for them to determine if it's a manufacturer defect or my fault.
Strange things is, using a microfiber cloth removes the smudge, but after I rub it with my fingers for a few seconds or water gets on it, it appears. Which leads me to believe it is the oleophobic coating that wasn't applied right.
JDM9499 said:
Just got off the phone with T-Mobile. I've got to bring in the device to a store for them to determine if it's a manufacturer defect or my fault.
Strange things is, using a microfiber cloth removes the smudge, but after I rub it with my fingers for a few seconds or water gets on it, it appears. Which leads me to believe it is the oleophobic coating that wasn't applied right.
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I'd agree with your assessment good luck. Still frustrating.
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It's the oleophobic coating that has been worn off. If you look on Amazon there are some repair kits that work to repair it but they only last for a couple months. Same thing happened with my Note 4. If you get a screen protector it will mask the wear. For some reason I've only had this happen with Samsung phones so I assume they either skimp on the amount or quality of the coating coming from the factory. I always use a screen protector not just for scratches but because of this exact issue.
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UPDATE:
Last night I called T-Mobile and spoke to customer service. They said I would need to bring it into the store for them to look before exchanging for a new device. The manager at the store immediately said I need to go through Samsung. I left and called T-Mobile again just to make sure, and customer service said yes, I would need to go through Samsung. So I spoke to Samsung and had my ticket raised to various departments and no one really had any clue as to what the problem was. Finally reached a rep that said they would repair it, but I would need to send it in, and no ETA for return and no phone replacement while mine was getting "fixed". So I hung up and called T-Mobile one last time. I spent 30 minutes on the phone describing the coating issue, and I said I would like a replacement under warranty. I was placed on hold for a few minutes, and he came back on and said they will send me a new phone under warranty (NOT insurance! Always double check!).
So, that's taken care of now, but what a hassle.
JDM9499 said:
UPDATE:
Last night I called T-Mobile and spoke to customer service. They said I would need to bring it into the store for them to look before exchanging for a new device. The manager at the store immediately said I need to go through Samsung. I left and called T-Mobile again just to make sure, and customer service said yes, I would need to go through Samsung. So I spoke to Samsung and had my ticket raised to various departments and no one really had any clue as to what the problem was. Finally reached a rep that said they would repair it, but I would need to send it in, and no ETA for return and no phone replacement while mine was getting "fixed". So I hung up and called T-Mobile one last time. I spent 30 minutes on the phone describing the coating issue, and I said I would like a replacement under warranty. I was placed on hold for a few minutes, and he came back on and said they will send me a new phone under warranty (NOT insurance! Always double check!).
So, that's taken care of now, but what a hassle.
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Awesome - way to be a squeaky wheel!
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Thank you for the thread. I have the exact same issue, in nearly the same spot. A cloth rubs it off, but if you get any moisture in that area, it comes right back into being. I bought direct through Samsung so its likely to be a PITA to get it fixed.