So, i went into T-Mobile today because the touch screen on my phone is completely unresponsive. They are sending me a new one and i have to return my old one in the box that they provide.
Now, i was asking the tech rep inside the actual store and he said that he thinks me having a custom rom on my phone wont void the warranty. We went and read ALL of the fine print together on T-Mobile's website regarding warranties and found NOTHING against custom software on the phone. The only thing that would void the warranty and charge me $320 something is if the screen had physical damage preventing it from functioning correctly.
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?
I'm on Vodafone and had exactly the same issue, I flashed a stock ROM back on and sent back to Vodafone.
The phone had to be sent back to HTC due to "corrupt firmware" and they could not fix.
I received my phone back fixed FOC, not sure if that would have been the case with a cooked ROM on the phone.
There is a lot of conversation on the forums about flashing back to avoid warranty issues
Better to be safe than out of pocket
d16soda said:
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?
Click to expand...
Click to collapse
Of course it would put you on the safe side.
If I was you just flash the stock ROM.
Ore certainly make attention that HSPL (in case it is install) is removed.
Because HSPL brake your warranty
I had a similiar issue. My phone went dead a few weeks ago. Wouldn't take a charge or turn on (no idea why, I woke up and the phone acted like this). I called tmobile, they sent me a new phone and I shipped them the broken phone with android nand installed. They haven't said a word so it looks like it went through
First than nothing, sorry for my bad english.
My N4 got bricked, the problem seems to be the battery because when plug in to the AC charger the LED blinks red and nothing else happens, other members have the same problem.
There is few post about it
- http://forum.xda-developers.com/showthread.php?t=2050811
- http://forum.xda-developers.com/showthread.php?t=2011328
- http://forum.xda-developers.com/showthread.php?t=2048066
- http://forum.xda-developers.com/showthread.php?t=2077331
So after try everything my nexus 4 seems to be dead, I decide to RMA but I don't know some details, and maybe you can help me
First, what I think I have to do:
I live out of USA, so I shipped my N4 to my cousin, he was who bought the N4, when he get my N4 then he will do the steps that Google tell him.
My doubt is:
1 - My bootloader is unlocked when my N4 start with the issue, perhaps Google can not turn on the device and be aware of it because the phone is fried, so if they can not detect that the bootloader is unlocked my RMA is free? (Assuming you have the bootloader unlocked means forfeiting RMA)
2- If they detect that my bootloader is unlocked, they will ignore this? Google will send me a replacement device? Although i going to be charged again (Assuming that Google is left with the charge of money they make to your account which remain in hold)
3- The replacement device is now yours? Or is just four use while Google check the original device?
4- How long take the whole process ?
So, this is all my questions by the moment, thank you and sorry for bad english, I used a little bit of Google Traductor.
D3m0x said:
First than nothing, sorry for my bad english.
My N4 got bricked, the problem seems to be the battery because when plug in to the AC charger the LED blinks red and nothing else happens, other members have the same problem.
There is few post about it
- http://forum.xda-developers.com/showthread.php?t=2050811
- http://forum.xda-developers.com/showthread.php?t=2011328
- http://forum.xda-developers.com/showthread.php?t=2048066
- http://forum.xda-developers.com/showthread.php?t=2077331
So after try everything my nexus 4 seems to be dead, I decide to RMA but I don't know some details, and maybe you can help me
First, what I think I have to do:
I live out of USA, so I shipped my N4 to my cousin, he was who bought the N4, when he get my N4 then he will do the steps that Google tell him.
My doubt is:
1 - My bootloader is unlocked when my N4 start with the issue, perhaps Google can not turn on the device and be aware of it because the phone is fried, so if they can not detect that the bootloader is unlocked my RMA is free? (Assuming you have the bootloader unlocked means forfeiting RMA)
2- If they detect that my bootloader is unlocked, they will ignore this? Google will send me a replacement device? Although i going to be charged again (Assuming that Google is left with the charge of money they make to your account which remain in hold)
3- The replacement device is now yours? Or is just four use while Google check the original device?
4- How long take the whole process ?
So, this is all my questions by the moment, thank you and sorry for bad english, I used a little bit of Google Traductor.
Click to expand...
Click to collapse
1.you have to call google for an rma
2.in my case, the send me a new one, including an envelope and the freightpapers for the old one
3. they authorize 349 euro on your credit card, but they just authorize it,they dont take it
4.if you receive the new device, you have to send the old device back to them within 21 days, otherwise they will take the 349 euros from your credit card
5. pray that they cant turn it on and you are good to go and you dont have to pay for it
6. in betwen 14 days you can keep the new device, dont know how they handle it over 14 days sorry
hope i could clearify some things lol
I live in Germany, had similar problems and doing the rma rightnow, too.
The replacement nexus 4 that you will get is yours. Until they checked your first nexus 4, they block the money for your replacement.
If your warranty isn't valid or the defect isn't covered by the warranty they will charge you for the replacement device.
Let's hope they cannot turn our devices on to check for an open bootloader
pa.pn2 said:
1.you have to call google for an rma
2.in my case, the send me a new one, including an envelope and the freightpapers for the old one
3. they authorize 349 euro on your credit card, but they just authorize it,they dont take it
4.if you receive the new device, you have to send the old device back to them within 21 days, otherwise they will take the 349 euros from your credit card
5. pray that they cant turn it on and you are good to go and you dont have to pay for it
6. in betwen 14 days you can keep the new device, dont know how they handle it over 14 days sorry
hope i could clearify some things lol
Click to expand...
Click to collapse
Qin-Root said:
I live in Germany, had similar problems and doing the rma rightnow, too.
The replacement nexus 4 that you will get is yours. Until they checked your first nexus 4, they block the money for your replacement.
If your warranty isn't valid or the defect isn't covered by the warranty they will charge you for the replacement device.
Let's hope they cannot turn our devices on to check for an open bootloader
Click to expand...
Click to collapse
Thank you guys! Really helped
Lesson learned: After root, ALWAYS block your bootloader
D3m0x said:
Thank you guys! Really helped
Lesson learned: After root, ALWAYS block your bootloader
Click to expand...
Click to collapse
Dont take a chance ! If you didn't send your device yet...
plug it into PC while holding ( VOL - )! JUST VOLUME DOWN ! no POWER KEY !
and when in fastboot mode, do :
Code:
fastboot oem lock
Dont take any chances ! ... They are super genuis ! I guess they can do anything to check the LOCK status !
miku3191 said:
Dont take a chance ! If you didn't send your device yet...
plug it into PC while holding ( VOL - )! JUST VOLUME DOWN ! no POWER KEY !
and when in fastboot mode, do :
Code:
fastboot oem lock
Dont take any chances ! ... They are super genuis ! I guess they can do anything to check the LOCK status !
Click to expand...
Click to collapse
Well bro, my phone its on the way to USA, but when my cousin get it, I'll tell that and lets see what happends...
I had no issues on 1836. I was on it all late last night. It was until I opened that benchmark app that went haywire.
Mentioned this in the other thread as well, but any idea what bin your CPU is?
Hey guys im in the same boat currently doing RMA. I have no red LED phone wont charge or turn on so hoping that Google cant either and Warranty holds.
No idea what bin I am im afraid. I have a hunch its fast or faster as I couldn't run matr1x v4.0 kernel and other people who also couldnt were fast bin (think it was due to the voltage tables).
RED LED fixed
hey guys, i've read a lot of threads about this red led issue and having the only solution was to RMA it.
just remebered the time when i had a RED LED after replacing my framework.apk that i have found in one the forums, after replacing the framework.apk, my phone cant respond to anything (screen touches and even power and volume button was not working) and after a minute my phone turned off. and i cant get it to turn on so i was panicking a bit knowing that i cant RMA my phone cause i only had my phone from my mother in UK and i'm in philippines so i plug my phone on the wall then the LED flashes RED ......
to make the long story short i tried everything to revive my phone and wugfresh's toolkit saved it, after a couple things the toolkit manages to flash the stock rom on my phone i was relieved.
that was just my experience, hope it help you guys
dannaoj said:
hey guys, i've read a lot of threads about this red led issue and having the only solution was to RMA it.
just remebered the time when i had a RED LED after replacing my framework.apk that i have found in one the forums, after replacing the framework.apk, my phone cant respond to anything (screen touches and even power and volume button was not working) and after a minute my phone turned off. and i cant get it to turn on so i was panicking a bit knowing that i cant RMA my phone cause i only had my phone from my mother in UK and i'm in philippines so i plug my phone on the wall then the LED flashes RED ......
to make the long story short i tried everything to revive my phone and wugfresh's toolkit saved it, after a couple things the toolkit manages to flash the stock rom on my phone i was relieved.
that was just my experience, hope it help you guys
Click to expand...
Click to collapse
Exactly what did you do in Wugfresh's toolkit to save it?
reaper000 said:
Exactly what did you do in Wugfresh's toolkit to save it?
Click to expand...
Click to collapse
i used the "flash stock +unroot"
shaded the soft-bricked/boot loop
Sent my device in for RMA over a week ago. Bootloader was unlocked and custom rom loaded. Same red light problem everyone else is having. Also ordered my replacement device which is still on back order.Charges have now cleared my credit card so no worries just in case anyone is worried they will not honor the warranty because you have unlocked and rooted the phone .Called google to find out where my replacement device is yesterday and they said that even the rma devices are on back order for 1 to 2 more weeks which really sucks!
So basically everyone here crashed their car ,it was their own fault, car not had an insurance and you expect to get a new one pretending it was manufacturing fault ?
Sent from my Nexus 4 using xda premium
You make too many assumptions, friend.
1. Not everyone browsing this topic has crashed their phone. I popped in while searching for Wug and toolkit, for instance.
2. It's their own fault: you know what "everyone here" did? Their phone use, their setup?
2a. It may not be manufacturing issue as much as a design flaw. Microsoft's Xbox "circle of death" comes to mind; this could be LG's version of that.
The Nexus line is known as the dev's phones, and devs push limits; that's inherent to development. Even experienced devs like Faux have had red LEDs.
The inability to yank the battery as a hard reset has always troubled me in this kind of environment. I hope Google's next phone corrects this
Sent from my Galaxy Nexus using Tapatalk 2
MattSkeet said:
So basically everyone here crashed their car ,it was their own fault, car not had an insurance and you expect to get a new one pretending it was manufacturing fault ?
Click to expand...
Click to collapse
Mine Nexus got the red led just now, never rooted, everything stock
[Update: after sometime connected to the computer the battery charging icon appeared and it booted]
Update on my RMA process. I noticed today that I have a new pending $299 authorization on my card and I am trying to find out why. The original $299 authorization that was placed on my card when I first started the RMA has now cleared because I had already sent the defective device back for repair and a few days later the pending charge went away. Now I am wondering why in the hell they placed a new $299 charge again even though my replacement device has not even shipped! Google has really dropped the ball on this whole nexus 4 situation!
If you take it apart and actually take the battery out, as a proper hardware reset, will that work? Anyone tried this?
Meleagru said:
If you take it apart and actually take the battery out, as a proper hardware reset, will that work? Anyone tried this?
Click to expand...
Click to collapse
Well, here's a thread that I started that addresses that question directly:
http://forum.xda-developers.com/showthread.php?t=2103451
Here's an update; it seems one brave soul did pull the Nexus 4 battery. Check out this thread : http://forum.xda-developers.com/showthread.php?t=2111947
Sent from my Nexus 4 using Tapatalk 2
Well it appears my nexus 4 has died mysteriously. About a month ago battery life went to **** and it started rebooting at random intervals. Tried a factory reset with no improvement. As of 2 weeks ago my phone would only operate for about 1 1/2h on a charge, and would often reboot whenever I opened an app or something. I'm away visiting family right now so I've just left it on my charger at almost all times.
Today when trying to answer a text my phone rebooted and now it won't go past the boot screen, plugged in or not. Opening fastboot works, but when I open recovery mode from here it show a picture of the android with a caution symbol over him. I took my case off to swap the SIM into my old Nexus S, and on the bottom right corner the bezel has popped out.
Is my phone done? I broke my screen in Feb and had to send it to a LG authorized repair shop, so is my phone even under warranty? Would me personally swapping the battery be of any benefit?
Thanks for your advice.
Yes it still should be under warranty.
I did the same thing. I broke the back of my nexus and had to send it to the official LG repair facility in TX for out of warranty repair.
2 weeks later I had issues with the proximity sensor not always working. Called google and set it up for a in warranty replacement.
Google shipped me a new nexus and put a hold on my credit card. You have to send your broken device back within 21 days so you wont get charged.
The adress Google had me send my broken in warranty phone to. Was the same adress I sent the phone to originally for the out of warranty repair fix. Since LG did the repair of the screen I'm sure they stand by there own work.
Just make sure you tell google you already had it fixed, and that you used the official LG repair facility in TX.
Verizon Galaxy S5 which I've had almost a year.
Sometimes when I turn on the screen, the screen flashes and then goes black. The buttons stay lit and I can enter the unlock pattern but not see anything.
Does anyone know if this could be a loose cable or ribbon inside the phone that needs to be tightened or might it be the screen itself? The weird thing is that when the screen does light up, it works perfectly.
If I knew which ribbon could be loose, I'd take the phone apart and tighten it. I'd hate to pay a fix-it shop for something I can do myself.
Mike
Warranty Replace
I spoke to a friend who used to work for Verizon and she reminded me that since the phone is less than a year old, I can go into the store and get it replaced under manufacturer's warranty. Yay me.
I will back up the phone's apps and data with titanium backup. Is there a different program that does not require root? I'm asking because I have rooted KitKat on the phone and might want to try going to Lollypop, but am not sure if there's root for that. I guess it's time to dive in, get my hands wet and see just how far one can get with rooting. Also, I will have to return the phone to unrooted status before going in. Such a pain.
Got replacement
I got a warranty replacement and have rooted android Lollypop on it. So happy.
I oden'd back to stock NCG and took all the OTA updates, did a factory reset and added a few apps.
It took the VZW employee less than 5 minutes to determine the phone was defective and in need of a replacement under warranty. The cool thing is that I didn't have to do any factory resets or anything else. The employee tried the test app on the phone and since the flicker is not something that can be tested for, sent me a new phone.
my phone was just 5 month old since i bought it. I always update my phone. and the problem started (when started to notice) at version 12.0.5 of the update. it won't turn on as it should whenever I restart or shut down then try to open it again. have I ever tried to charge to my phone and wait to be fully charged then open it? YES I wait for it and NO it never charge like it's dead. it wasn't even drained when I turned it off. I tried to open it m, access fastboot mode or recovery mode multiple attempts but in vain. And after some days passed of not charging it, it was drained (literally 0%) and whenever it got a charge, it just turned on by itself. My phone is now at version 12.0.8 and yet the problem to continues and even got worse. just yesterday morning, every apps that use started to crash like in the attached photos. (1st photo- flashlight not available.). I then try to restart it, but it never turn on again until now. I tried to access to recovery and fastboot but still in vain.. PLS HELP
RealTiz said:
my phone was just 5 month old since i bought it. I always update my phone. and the problem started (when started to notice) at version 12.0.5 of the update. it won't turn on as it should whenever I restart or shut down then try to open it again. have I ever tried to charge to my phone and wait to be fully charged then open it? YES I wait for it and NO it never charge like it's dead. it wasn't even drained when I turned it off. I tried to open it m, access fastboot mode or recovery mode multiple attempts but in vain. And after some days passed of not charging it, it was drained (literally 0%) and whenever it got a charge, it just turned on by itself. My phone is now at version 12.0.8 and yet the problem to continues and even got worse. just yesterday morning, every apps that use started to crash like in the attached photos. (1st photo- flashlight not available.). I then try to restart it, but it never turn on again until now. I tried to access to recovery and fastboot but still in vain.. PLS HELP
Click to expand...
Click to collapse
It's a motherboard error, complaining, cell phone replacement or repair.
rotoko said:
It's a motherboard error, complaining, cell phone replacement or repair.
Click to expand...
Click to collapse
is there a chance that the problem only exist in the firmware or a virus causes this? 'cause it never fell off since I bought it (6months ago). but something fell onto it but only caused a tiny bubble on its screen protector and the touchscreen work just fine as it never happens. which do you think is more likely??
RealTiz said:
is there a chance that the problem only exist in the firmware or a virus causes this? 'cause it never fell off since I bought it (6months ago). but something fell onto it but only caused a tiny bubble on its screen protector and the touchscreen work just fine as it never happens. which do you think is more likely??
Click to expand...
Click to collapse
The cause is unknown. Instead of guess what the cause is, go find Xiaomi repair center to inspect and repair for you.
Make use of Xiaomi warranty.
Backup your stuff, apps, and data. Prepare for factory reset as Xiaomi repair center may erase your personal data.
Don't push your luck assuming firmware or virus cause. Assume hardware issue first, this cannot wait once it pass warranty period deadline. ROM, firmware, software issues can be dealt with later, and can also be dealt by Xiaomi repair center.
pl1992aw said:
The cause is unknown. Instead of guess what the cause is, go find Xiaomi repair center to inspect and repair for you.
Make use of Xiaomi warranty.
Backup your stuff, apps, and data. Prepare for factory reset as Xiaomi repair center may erase your personal data.
Don't push your luck assuming firmware or virus cause. Assume hardware issue first, this cannot wait once it pass warranty period deadline. ROM, firmware, software issues can be dealt with later, and can also be dealt by Xiaomi repair center.
Click to expand...
Click to collapse
but i only bought it online. how can i know if it's warranty is still valid?
RealTiz said:
but i only bought it online. how can i know if it's warranty is still valid?
Click to expand...
Click to collapse
Warranty in general is at least 1 year.
The personal in Xiaomi repair center will judge the warranty. There are some conditions that will void the warranty. Check the Xiaomi warranty policy of your country/region yourself.
Warranty only covers the phone model you bought from local country/regions. I.E. phone bought from India will not be covered under warranty in Indonesia, this case, you bring the phone to India and repair it.
pl1992aw said:
Warranty in general is at least 1 year.
The personal in Xiaomi repair center will judge the warranty. There are some conditions that will void the warranty. Check the Xiaomi warranty policy of your country/region yourself.
Warranty only covers the phone model you bought from local country/regions. I.E. phone bought from India will not be covered under warranty in Indonesia, this case, you bring the phone to India and repair it.
Click to expand...
Click to collapse
well my phone was from overseas. Japan I think not sure. is this mean it's warranty wont be valid in the philippines?
RealTiz said:
well my phone was from overseas. Japan I think not sure. is this mean it's warranty wont be valid?
Click to expand...
Click to collapse
The repair center in your country will not deal with it.
If you want to repair it, you have to repair in Japan. The warranty is still valid in Japan in this case.
Or you can ask if the Xiaomi repair center in your country willing to repair it if you pay.
pl1992aw said:
The repair center in your country will not deal with it.
If you want to repair it, you have to repair in Japan. The warranty is still valid in Japan in this case.
Or you can ask if the Xiaomi repair center in your country willing to repair it if you pay.
Click to expand...
Click to collapse
okay.. thanks for your recommendation..
RealTiz said:
okay.. thanks for your recommendation..
Click to expand...
Click to collapse
Did u bough your POCO M3 from Lazada??? I think its a combination of hardware and software problem were almost there same issue bro, i just need to BURN my motherboard just to turning it on.
RealTiz said:
my phone was just 5 month old since i bought it. I always update my phone. and the problem started (when started to notice) at version 12.0.5 of the update. it won't turn on as it should whenever I restart or shut down then try to open it again. have I ever tried to charge to my phone and wait to be fully charged then open it? YES I wait for it and NO it never charge like it's dead. it wasn't even drained when I turned it off. I tried to open it m, access fastboot mode or recovery mode multiple attempts but in vain. And after some days passed of not charging it, it was drained (literally 0%) and whenever it got a charge, it just turned on by itself. My phone is now at version 12.0.8 and yet the problem to continues and even got worse. just yesterday morning, every apps that use started to crash like in the attached photos. (1st photo- flashlight not available.). I then try to restart it, but it never turn on again until now. I tried to access to recovery and fastboot but still in vain.. PLS HELP
Click to expand...
Click to collapse
Firstly you need to learn basic formatting because reading your story it's too hard.
If you bought with a credit card, make a complaint to your financial institution and apply for a charge back.
Same goes if you paid with Paypal, but that it's a bit more tricky.
No one will fix your phone because it'll cost more than what you paid for it.