It only started this morning and for the first time. My Note 3 is only slightly more than 1 year old and this morning when I unlock the screen lock, it hang after the first selection. And I can't even turn off the phone. it just hang at the yes/no screen. Need to take out the battery and turn on the phone and it works. But once the screen timeout, the same problem again.
It will not happen as long as I have the screen on always but that is draining the battery.
Please help! Do not wish to go service centre for this. :crying:
shplam said:
It only started this morning and for the first time. My Note 3 is only slightly more than 1 year old and this morning when I unlock the screen lock, it hang after the first selection. And I can't even turn off the phone. it just hang at the yes/no screen. Need to take out the battery and turn on the phone and it works. But once the screen timeout, the same problem again.
It will not happen as long as I have the screen on always but that is draining the battery.
Please help! Do not wish to go service centre for this. :crying:
Click to expand...
Click to collapse
Backup your data & apps then factory reset. Need to clean up the memory.
Related
Hi,
I just bought a HTC HD 2, French and unlocked version.
I have a big issue with my phone: The device start, I use it 10 Minutes then lock it (stand by).
When I push the wake up button, the phone seem to work but the sreen turn ON and stay Black... By saying the screen is ON, I talking about the backlight
I tried a Hrad reset several times but the screen is black at boot.
Can this black screen issue is caused by a software problem? Beacuse the screen work well for some minutes...
Thanks for your answers
If there isn't even a boot loader splash screen i would say its something major. If you have only just got it then i would take it back or have you flashed a custom rom or used goldcard to flash a different stock rom. If you haven't I would take it back.
I have had my HD2 for about three weeks now. It came with 1.43, but have later on upgraded to 1.48 and now Im running 1.61. Two days ago I started to encounter a really annoying problem.
When I wake up the screen and slide the button the home screen appear but after one second, the screen turns off back to lock. Then I can unlock again, and again one second later the screen is off and back to lock. This often continues until I remove the battery.
Have you experienced the same problem?
Optiknerd, Thanks for your answer. I called UPS on 24 December, they're coming today.
I was just hopping there was a solution...'cause it's hard to quit this phone....
I never installed a modified ROM. The firt black screen apaired 10min after my first use. Even at boot I can't see anything and I have to Push ON/OFF more than 20 times to wake the screen up....
Freshou said:
Optiknerd, Thanks for your answer. I called UPS on 24 December, they're coming today.
I was just hopping there was a solution...'cause it's hard to quit this phone....
I never installed a modified ROM. The firt black screen apaired 10min after my first use. Even at boot I can't see anything and I have to Push ON/OFF more than 20 times to wake the screen up....
Click to expand...
Click to collapse
Did you install any software when the phone was working okay?
Also, when you get the black screen, hold down the power button and see if you get anything. I've had mine go black screen on me and that brought up the quick list. I selected lock and it worked fine after that.
See this please http://forum.xda-developers.com/showthread.php?t=606093, let me know if you have the same problem as me,cuz I havefigured out a solution and it works for me at least 2 days.
Freshou said:
Hi,
I just bought a HTC HD 2, French and unlocked version.
I have a big issue with my phone: The device start, I use it 10 Minutes then lock it (stand by).
When I push the wake up button, the phone seem to work but the sreen turn ON and stay Black... By saying the screen is ON, I talking about the backlight
I tried a Hrad reset several times but the screen is black at boot.
Can this black screen issue is caused by a software problem? Beacuse the screen work well for some minutes...
Thanks for your answers
Click to expand...
Click to collapse
When my screen goes into standby mode / I press the off button and then I want to use my phone again it takes a few seconds after pressing the home button before I can swipe to unlock or enter a unlock pattern.
Is this the case for everyone else? It's really annoying... nothing even registers on the screen for a few seconds.
same with my previous HTC Magic, it took 2 seconds
with this one 1 second =( a bit annoying. but oh well.
I'm using Screen unlock pattern, the time i press the home button the screen show instantly or at most less than a second.
MAJED.y said:
I'm using Screen unlock pattern, the time i press the home button the screen show instantly or at most less than a second.
Click to expand...
Click to collapse
the screen shows instantly, but it doesn't register the touch for me. I have taken some videos of it I'll try and upload later.
I should note that it doesn't do this all the time, at this minute, I'm using unlock pattern and it works fine, but a few hours ago, it wasn't. I wonder if any apps can be causing this??
rodh257 said:
the screen shows instantly, but it doesn't register the touch for me. I have taken some videos of it I'll try and upload later.
I should note that it doesn't do this all the time, at this minute, I'm using unlock pattern and it works fine, but a few hours ago, it wasn't. I wonder if any apps can be causing this??
Click to expand...
Click to collapse
could be, or could be cpu was idle too long, or live wallpaper. etc...
rodh257 said:
the screen shows instantly, but it doesn't register the touch for me. I have taken some videos of it I'll try and upload later.
I should note that it doesn't do this all the time, at this minute, I'm using unlock pattern and it works fine, but a few hours ago, it wasn't. I wonder if any apps can be causing this??
Click to expand...
Click to collapse
i can 2nd than, after finish charging it and boot up again now take 1 to 1.5 sec for the screen to show up!!!.then the touch register normal with no delay.
Thanks for your replies,
I've recorded a couple of videos (one a couple of days ago, one today) of the problem. Yesterday my phone was perfect! No sluggishness, no delay in unlock, battery life lasted from 4am to 6pm (double what it has been).
Now today its stuffed again. I left the battery off charge from 11pm last night (was freshly charged then) and it had run out by 8.30 this morning (all it was doing was sitting there! I wasn't even awake). And my swipe to unlock is slow, sometimes i just can't use my phone for a few minutes as it won't let me unlock it/ turn screen on.
I put my phone on charge, and it said that I was on 20% charge after a couple of minutes, but then it started going down.. didn't appear to be charging at all, maybe coz the processor was getting axed?
These are the videos.
1, with standard unlock mechanism.
http://qik.com/video/8164995
2. with pin number mechanism this morning
http://qik.com/video/8164835
Can anyone help me diagnose this?? It must be a rogue application or something right? Problem occurs on both samsung and other launchers. At present, I've turned my phone into flight mode, and it is now charging normally (and quickly) and the screen is responsive once again, does that give any clues??
thanks in advance for your help, this is really putting a downer on my new expensive phone purchase!!
Same here
I have the same trouble. Yesterday I should show my precious for a friend. It was impossible to unlock the screen. Happened before. Tried to do it for 40 minutes then I removed the battery. Is it better with the pattern-lock? Never used it.
rodh257 said:
When my screen goes into standby mode / I press the off button and then I want to use my phone again it takes a few seconds after pressing the home button before I can swipe to unlock or enter a unlock pattern.
Is this the case for everyone else? It's really annoying... nothing even registers on the screen for a few seconds.
Click to expand...
Click to collapse
my Galaxy S have the same problem.
Did read about the problem, and myself have never thought about any delay. So did look more after every time i unlock it..but still my device seems to have no delay on that front. Still just got one delay on my device and that is the DialPad, better now after tak killer do the work, but when i did get the phone it could take a litle bit to get DialPad upp...
Ariozo said:
Did read about the problem, and myself have never thought about any delay. So did look more after every time i unlock it..but still my device seems to have no delay on that front. Still just got one delay on my device and that is the DialPad, better now after tak killer do the work, but when i did get the phone it could take a litle bit to get DialPad upp...
Click to expand...
Click to collapse
I heard that the Euro version don't have this problem, i tried many sample phones here in Singapore, all have similar problem. and this is not only happening while unlock the phone, but also have delay while opening application.
Aha, that explains it then. As Friend have one to and no delay on his sgs, did ask him after i had write first post here. Guess we had more luck here on that part then..
i have a similiar problem with JPK and now with JM8...when i press the home key the screen turn on in about 1,5-2s. There isn't any delay when i plug in the device with usb cable or ac adapter.
Please help me
*EDIT*
the problem is the microsd...
The only time I have experienced such a delay, is when the phone is in the process of installing something...
mark78x said:
i have a similiar problem with JPK and now with JM8...when i press the home key the screen turn on in about 1,5-2s. There isn't any delay when i plug in the device with usb cable or ac adapter.
Please help me
*EDIT*
the problem is the microsd...
Click to expand...
Click to collapse
I have the same problem with the screen. I took of the microsd and it`s ok like this, but my question is what is the problem with the card? I have an ADATA 8gb
Ok, I have been waiting for this phone for a while now (Sero plan, had to wait to Oct 1st)
Finally get it and it is acting up, not a good first impression.
Phone seems to "freeze". The screen just becomes unresponsive. Nothing is reflected as being done but I think the phone is still operating because when I took out the battery and restarted the phone, my txt draft was different from when the screen locked up (I was randomly pressing buttons on the keyboard after the screen locked)
The screen does not black out, it just freezes randomly. I can't press any buttons to do anything, I can only power off the screen and power it back on in which case it comes back to the frozen screen. My only option is to then take out the battery. Anyone have this occur to them? I don't like the idea of having to go to a store for a replacement 2 days after I received the phone..
jordan1122 said:
Ok, I have been waiting for this phone for a while now (Sero plan, had to wait to Oct 1st)
Finally get it and it is acting up, not a good first impression.
Phone seems to "freeze". The screen just becomes unresponsive. Nothing is reflected as being done but I think the phone is still operating because when I took out the battery and restarted the phone, my txt draft was different from when the screen locked up (I was randomly pressing buttons on the keyboard after the screen locked)
The screen does not black out, it just freezes randomly. I can't press any buttons to do anything, I can only power off the screen and power it back on in which case it comes back to the frozen screen. My only option is to then take out the battery. Anyone have this occur to them? I don't like the idea of having to go to a store for a replacement 2 days after I received the phone..
Click to expand...
Click to collapse
Sorry I don't have a solution to your problem, but...
I'd do a factory reset before you take it back, back everything up, do the reset, and then restore it. A factory reset can work wonders for some odd problems.
http://forum.xda-developers.com/showthread.php?p=8448259#post8448259
Easiest way to restore is to use Clockwork Recovery on a rooted phone. 1 option to back everything up, wipe all the caches in Clockwork, factory reset the phone, restore the backup in Clockwork. Shouldn't take more than 15 mins. See the developers forum on instructions on how to root and install Clockwork.
I agree your first step should be a backup/reset. If that doesn't fix the problem then swap it with a new one. I had serious freezing issues with my first Epic and eventually had to return it for a new one. Second one has run perfectly since.
zetterwing said:
I agree your first step should be a backup/reset. If that doesn't fix the problem then swap it with a new one. I had serious freezing issues with my first Epic and eventually had to return it for a new one. Second one has run perfectly since.
Click to expand...
Click to collapse
Agreed. Freezing is a hardware defect. Backup. Wipe. Check it out.
i've noticed this freeze always occurs on my phone when my it's idle. It seems to only occur when I leave the GPS on and it appears to be searching causing it to freeze.
hi all
the screen goes into black and cant be used anymore i can heir the ringing of calls and i can touch the screen to hangup, after 30 to 40 mints the screen return back to work for while then the problem comes again and it goes from it self! yesterday i face the same problem and it take long time to return the screen back more than 3 hours! and the screen comes for while it come back to black and so on. even if i reboot my phone the problem not solve!
my phone is android 4.3 not rooted but unlocked bootloder.
sorry for my little English :angel:
The fact that it persists through a reboot would suggest a hardware issue. Perhaps the display cable has come loose? Does moving the phone affect the screen at all?
korockinout13 said:
The fact that it persists through a reboot would suggest a hardware issue. Perhaps the display cable has come loose? Does moving the phone affect the screen at all?
Click to expand...
Click to collapse
the screen doesn't close unless i close it. the screen just close when i push the button or when it sleep.
moving the phone doesn't affect!
Hope someone can help on this one.
In the last 3 weeks I have had events where the phone becomes non-responsive. What I mean is that it will not unlock by finger sensor, and the lock screen will not slide up to enter pin. The phone shows at the bottom of the lock screen the 3 icons for locked, camera and something else but, can not get it to swipe. If i reboot sometimes it does and sometimes it does not solve the problem. If it does it, I have to power off the phone, wait a few seconds and power back on. Other times the phone gets hung up on the volume level screen will trying to adjust up or down but, not movement and locks the screen and becomes non-responsive. Also, during this time, it tends for the phone to get warm. Other times if I leave the phone alone for a few minutes, it tends to settle down and fix itself?????? I never get an "android stop working" like message either.
The phone is stock unrooted from day one from BB but, now I am over 15 days and can not return or exchanged. Went by BB today since I am Elite Silver member and see what they could do. They suggested have the geek squad look at it but, I do not trust those guys to even power my phone off. The other option they mentioned was to send back to Huawei.
Any suggestions will be greatly appreciated.
Ian B
Mr Ian B said:
Hope someone can help on this one.
In the last 3 weeks I have had events where the phone becomes non-responsive. What I mean is that it will not unlock by finger sensor, and the lock screen will not slide up to enter pin. The phone shows at the bottom of the lock screen the 3 icons for locked, camera and something else but, can not get it to swipe. If i reboot sometimes it does and sometimes it does not solve the problem. If it does it, I have to power off the phone, wait a few seconds and power back on. Other times the phone gets hung up on the volume level screen will trying to adjust up or down but, not movement and locks the screen and becomes non-responsive. Also, during this time, it tends for the phone to get warm. Other times if I leave the phone alone for a few minutes, it tends to settle down and fix itself?????? I never get an "android stop working" like message either.
The phone is stock unrooted from day one from BB but, now I am over 15 days and can not return or exchanged. Went by BB today since I am Elite Silver member and see what they could do. They suggested have the geek squad look at it but, I do not trust those guys to even power my phone off. The other option they mentioned was to send back to Huawei.
Any suggestions will be greatly appreciated.
Ian B
Click to expand...
Click to collapse
Elite status extends your return window to 30 days. Tell them you want a new unit.