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2 days ago my Vodafone V1605 (HTC 1.35.255.2 ROM) started to exhibit a strange problem in that programs would just close themselves.
Phone would work fine for a few minutes after reset, then if I started an application the app would close itself, even if I select the Start button the menu would just disappear.
I reset, hard reset, removed SD card, still same problem even with no SD card and no third pary apps, also removed battery overnight.
Just flashed back to original Vodafone ROM (1.20.161.6) and still the same problem.
Has anyone come across this before as I am at a loss to fix it, could it be a strange hardware issue?
Any help appreciated!
Hi skearon unfortunately it sounds like you have the screen alignment issue, my orange m3100 had the exact same symptoms. I found if I took the battery out for a while and put the phone in a cool place it would work ok for about 2mins then the same things would start happening, try contact vodafone for a warranty claim if you can.
to check if it is the SA issue use the few minutes that the phone works ok to go to the screen alignment applet in settings, continual run this and see if the screen goes out of alignment.
There are possible fixes in the wiki but the best bet is to get it fixed by vodafone.
Orange refered me to HTC vodafone will probably do the same.
Good luck
Rob
skearon said:
2 days ago my Vodafone V1605 (HTC 1.35.255.2 ROM) started to exhibit a strange problem in that programs would just close themselves.
Phone would work fine for a few minutes after reset, then if I started an application the app would close itself, even if I select the Start button the menu would just disappear.
I reset, hard reset, removed SD card, still same problem even with no SD card and no third pary apps, also removed battery overnight.
Just flashed back to original Vodafone ROM (1.20.161.6) and still the same problem.
Has anyone come across this before as I am at a loss to fix it, could it be a strange hardware issue?
Any help appreciated!
Click to expand...
Click to collapse
rob61280 said:
Hi skearon unfortunately it sounds like you have the screen alignment issue, my orange m3100 had the exact same symptoms. I found if I took the battery out for a while and put the phone in a cool place it would work ok for about 2mins then the same things would start happening, try contact vodafone for a warranty claim if you can.
to check if it is the SA issue use the few minutes that the phone works ok to go to the screen alignment applet in settings, continual run this and see if the screen goes out of alignment.
There are possible fixes in the wiki but the best bet is to get it fixed by vodafone.
Orange refered me to HTC vodafone will probably do the same.
Good luck
Rob
Click to expand...
Click to collapse
Thanks for the quick reply Rob, not the news I wanted but at least I'm not alone!
I also noticed that after installing mButton that the apps aren't closed they are still running in the background plus if I open the keyboard the system goes mad with the start menu appearing and disappearing all the time.
As it works for a while after being switched off, is it a heat related problem?
Possibly not directly the SA problem but related though. Some hermes are very sensitive to the expansion caused by heat put in pressure on the screen digitizer and sometimes like yours putting pressure on the screen - leading to phantom taps on the screen. i.e. when you open keyboard a bit of pressre in the wrong place and a menu can appear and disappear and programmes close by themselves. Whether the screen is also misaligned is pot luck but it has the same cause.
Rob61280's advice is absolutely right get it replaced under warranty rather than trying the fixes because you have the more serious problem and it's more than just pure SA issue.
Mike
Vodafone Ireland's response is "we are aware of the problem and are awaiting a software upgrade from the manufacturer"
Does anyone have a good web link that definately points to a hardware problem, ideally from another Vodafone company?
My V1605 has HTC's 1.35.255.2 ROM installed (but didn't tell Vodafone IE that!)
skearon said:
Vodafone Ireland's response is "we are aware of the problem and are awaiting a software upgrade from the manufacturer"
Does anyone have a good web link that definately points to a hardware problem, ideally from another Vodafone company?
My V1605 has HTC's 1.35.255.2 ROM installed (but didn't tell Vodafone IE that!)
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Click to collapse
see here, unfortunately applies to HTC TyTns but since HTC, the manufacturer admit the issue then this must be good ammunition against Vodaphone. It would be good if you can also show the more obvious SA problem as well as the closing programme matter, as this shows a more direct connection to the HTC statement.
If you can show the more straightforward SA issue then Vodaphone cannot claim a ROM issue. A simple google search will throw up tons of references to it being a hardware matter. In addition other suppliers HTC included are exchanging these with few questions asked.
Might also be helpful if someone can post a link to the original HTC statement.
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
Mike
Thanks guys for the advice, Vodafone IE have agreed to replace the unit so fingers crossed for a good one next time
Update: Vodafone IE have agreed to collect the faulty unit but are now saying it will be some weeks before I get a replacement as they are waiting for new ones from HTC :-(
PLease NEed Serious Help
Today i have been having the same reported problem with my 1 month old v1605. The thing is i bought this over ebay. I live in Malta and vodafone malta does not sell this phone. I bought this phone from an ebay seller in the Uk.
What can i do to have this fixed under warranty any suggestions please??
Thanks in Advance
Ken
Yep. I have had this problem too. And my TyTN is not the first problematic lot.
I installed magicbutton and, everytime when I open new apps, others closed.
But reading this topic, I realigned the screen (just one time) and everthing is fine now.
Guys.. i read on the net about two updates for htc touch pro2..
one to fix a bug about texting abroad.. and another about gps capability..
i found some links but i don't know how to actually update my phone..
could someone explain me?
(i heard there was already a thread about this but i couldnt find.. sorry)
You probably didn't check the obvious place for instructions. Try the HTC support site where you actually get those updates. They have detailed instructions. Not sure what more you can ask for.
You may also want to look here.
Btw, it appears you have to update to the latest ROM that was recently released before you can install the updates. And from other users' comments, the message appears to be "if it ain't broke, don't fix it".
ohyeahar said:
You probably didn't check the obvious place for instructions. Try the HTC support site where you actually get those updates. They have detailed instructions. Not sure what more you can ask for.
You may also want to look here.
Btw, it appears you have to update to the latest ROM that was recently released before you can install the updates. And from other users' comments, the message appears to be "if it ain't broke, don't fix it".
Click to expand...
Click to collapse
haha stupid of mine.. thankyou... peace of cake actually
If you do not have trouble with your device, and you wanna install those rom things..... Than it means your Looking for Trouble.
freaknormel said:
If you do not have trouble with your device, and you wanna install those rom things..... Than it means your Looking for Trouble.
Click to expand...
Click to collapse
nvm.........
I got my TP2 rom update... all went well, still working perfect.
I couldnt get mine to work. Said my phone is not compatible? Its a touch pro 2 how is that wrong? also tried to do a windows update on the phone it self and that would not work either.
help?
error 294 is what I have got as well.
seems, there is generic error by HTC.
I even tried to discuss with support, but they have no idea on how to deal with.
a bit out of topic
I am on vacation south-west poland this year. and, what is strange, my tp2 has lost position at about 50 miles from polish-czech border and got a fix immediately after border crossing. when driving back and forth few times, it behaved same way each time: loosing position after 2-3 miles on polish side and fixing right after returning to czech rep. hmmm...
snuwho said:
I couldnt get mine to work. Said my phone is not compatible? Its a touch pro 2 how is that wrong? also tried to do a windows update on the phone it self and that would not work either.
help?
Click to expand...
Click to collapse
Have you got a Vodafone branded TP2? I have and it says my device is not compatible or suitable or something with the upgrade OR even the Co-Pilot 15 day demo... GRRRR
Of course there is also nothing on the Vodafone site...
...it does not care where/how you have got your baby. my one is out of any promotion/operator and behaves samke way as yours ;-)
btw, htc have removed gps fix from their web - it was there yesterday but today disappeared, maybe they prepare a new release?
ksmm said:
a bit out of topic
I am on vacation south-west poland this year. and, what is strange, my tp2 has lost position at about 50 miles from polish-czech border and got a fix immediately after border crossing. when driving back and forth few times, it behaved same way each time: loosing position after 2-3 miles on polish side and fixing right after returning to czech rep. hmmm...
Click to expand...
Click to collapse
Ive had disruptions when using the GPS myself. The way i see it, the phone is actally in need of a gps fix.
When i drove north for my vacation i was running garmin on the tp2. Suddenly it just lost GPS signal, on clear blue sky.
So, when i went south again, i used gps on my diamond as well as my tp2.
Apears the tp2 loose gps alot easier than diamond. Didnt loose gps once on diamond, but tp2 lost signal 6 times over 7 hours driving.
ksmm said:
...it does not care where/how you have got your baby. my one is out of any promotion/operator and behaves samke way as yours ;-)
Click to expand...
Click to collapse
Actually not true. The phone companies put their own ROMs on and often take off/ add on software and sometimes even functuality, making them different to the OEM version. EG mine (a UIK Vodafone version) came with FM radio already installed - reading this forum shows that not everyone had it on their basic ROM.
Also ask anyone with a Vodafone TP2 if it's exactly the same as an HTC one... it's not and has its own thread discussing work arounds to change its appearance as you can't simply change it without outside software!
hi, i was trying to update my x2 with seus(sony ericsson update service), and, when the seus finish the rom download, and start to install it, the progress bar doens't start, and i disconnect it, and now, my phone don't want to turn on.
please help me.
and sorry for my bad english.
you should hardreset ( i think that should work tho.. ) im not sure how to hard reset an x2 but i think its similar to x1
put the pen in the small hole when you take the battery cover off and press at the same time 2 buttons on the front of the device.. ( or google it )
thank you, i'll let you know.
nop, it doesn't work :S
You could just try to run SEUS again, even while the phone appears dead. It may still be able to update the ROM. Good luck.
If your phone doesn't power on at all, then charge the battery
If your phone does power on but doesn't boot, enter bootloader (volume down + power) and SEUS again
i charged the battery, all the night, with a universal battery charger, and nothing, i cant enter bootloader, i can't do nothing, please, help me.
ring-bearer said:
You could just try to run SEUS again, even while the phone appears dead. It may still be able to update the ROM. Good luck.
Click to expand...
Click to collapse
how can i do that, if when if press turn on+ volumen down, the cellphone don't do nothing?
no one can help me?
have you tried contacting sony?? explain to them what happened and ask if theres a way to hard reset the X2.
alternatively try to get it replaced. ive got a feeling that you update at your own risk so maybe contact them and say it died all by itself (dont mention you tried updating the firmware) and see if you can get a replacement. you should be covered by the manufacturers 12month warranty considering theyve only been making them a few months. if you dont have a reciept because it was from ebay or somewhere then say it was a christmas gift. if you do have a reciept then take it back where you got it.
i already did it, but i explain everything how it was, i told him that i was trying to update th soft, and i told him that i bought from ebay, he told me that the xperia has international guaranty, and i can send it to the sony ericsson repair center, but, i leave in dominican republic, so i want to try all that i can, before i send it.
thats good then. i think your best bet is to get the replacement. sounds like you have tried almost everything you can already. plus if you get a replacement you might have one with the upcoming new firmware already on it
yes, but now, i don't have de money for the shipping cost
they make you pay to send it back?? thats a bit unfair. might be your only option though. noone knows how to hard reset the X2 and youve already tried applying the firmware update again. dont think theres much else you can do.
New software update
Great news! Sony-Ericsson said they will be releasing an updated software at the end of this month. I would recommend strongly going to "www-sonyericsson-com-slash-update" instead, which was announced by the Xperia X2 product manager some time ago. If you update your phone with this new official software, I think your problem will go away.
website link?
By the way, how did you get to the seus (updateservice, not the official 'update') site to get the X2 software to download and install? I just tried going there and couldn't find X2 yet.
concerning hard reset try holding the "sym" key while it is powering up.
sonogong said:
By the way, how did you get to the seus (updateservice, not the official 'update') site to get the X2 software to download and install? I just tried going there and couldn't find X2 yet.
Click to expand...
Click to collapse
not sure what you mean... theres an X2 support page on the sony ericsson website. you can download the updater program and it will check your firmware and update it if necessary. the update software is the same for all sony phones so download it anywhere from the site. when you start it up thats where you select the X2.
finally!! i got my phone back, they send me a new one!!
thanks for helping me!
dam, i have the exactly same problem as you dude, my x2 died in a soft update, the thing is : i cant got a new one from SE cause i'm in chile and the was bought in ebay usa, i dont even know where can i send it back cause the man who sold me the phone just dissapear...lol
hi every one i just received my xperia x2 today. its very slow as compared to xperia x1. however sometimes (1 in 15 times)
problem 1: when i click on start the menu screen goes blank
problem 2: when i press start menu screen shows icons but when i scrol them up and down it gives distortion and leaves trails. dont know whats wrong but it only happens couple of time
all the above things happens only on start menu screen and not on panel screen
i just need some information regarding if its a software problem or something wrong with the screen cable.
plz help i am thinking to send the device back as its still under 14 days peace of mind days
even for the X2 these are both unusual problems... try updating the firmware just incase youve got an earlier version. check in settings then device information - it should be R1AA097. go to the sony ericsson website and find the X2 support page. download the firmware updater and update if it isnt.
theres also a small software update available here.
http://www.sonyericsson.com/update/locale
but if those dont work then send it back while you still can.
thetrousershop said:
hi every one i just received my xperia x2 today. its very slow as compared to xperia x1. however sometimes (1 in 15 times)
problem 1: when i click on start the menu screen goes blank
problem 2: when i press start menu screen shows icons but when i scrol them up and down it gives distortion and leaves trails. dont know whats wrong but it only happens couple of time
all the above things happens only on start menu screen and not on panel screen
i just need some information regarding if its a software problem or something wrong with the screen cable.
plz help i am thinking to send the device back as its still under 14 days peace of mind days
Click to expand...
Click to collapse
I have no experience with X2 but as a first approach I would try to connect it to SEUS to see whether firmware is up-to-date
here's also an app-to-date howto on youtube, maybe that gives additional insight
if that doesn't help you can still contact service or send it back
Ed. OK, too slow...
What's the update on this? My cousin also told me she had a very laggy X2. She has the X1, X2 and Iphone altogether. She'll be complaining the X2 tomorrow on SE Service Center.
x2 is disapponinting
Hey there guys
I thought I would start up this thread for those of us who have debranded there handsets to post any and all problems we have encountered after debranding so we can discuss them and hopefully find a way to solve one anothers problems.
I'd just like to stress though that this is not a thread for learning how to debrand, if you want to know that Follow these instructions
This is also not a thread for sorting out problems relating to not being able to debrand, there's a thread for that and it's loacated HERE
So with that out of the way, i've noticed that since debranding my clock doesn't stay synchronised with my network anymore which is odd. Anyone else experiencing these problems or any other problems?
Cheers
John
same problem with the clock, although not sure if it was like that before the debrand, its on manual now instead of auto update.
Guys my pc switched off while debranding, now stuck with a X10 which after the initial SE start-up screen only shows an exclamation mark (!) and does not boot or connect to pc companion or the update service anymore. The phone is initially recognized as a SE phone and pc companion instructs you to mount the sd card which is difficult when there is nothing but an X10 and ! image on the screen.
Use SEUS and connect using back button and inserting cable =).
The clock has nothing to do with debranding, at my stock Rom its the same in O2...
lollylost100 said:
Use SEUS and connect using back button and inserting cable =).
Click to expand...
Click to collapse
Doesn't connect here's what happens
Update Service - Connects after the above method but gives an error for internet connection something about 'unable to download your phone software'.
PC Companion - Shows as detected SE phone and states 'Drag status bar downward, tap usb connected, tap mount....'. However when you can only see an image of the X10 with a triangle with an "!" in it, your left with nothing to drag down or click.
While trying my luck with different combination of hard buttons found one combination (back button, camera button, power button, volume buttons...) which prompts to Installing SE ROM... on the status bar on my pc, tring to figure out which combo did that.
Don't want to take the phone to the local SE dealer even though it's under warranty as the service centre takes between 14 days to a month even on basic problems.
Off-topic does anyone where I can get an original white Xperia X10 housing, my local SE dealer has been posting full page ads for the phone in the local paper but will have no parts available till end May.
Rgds.
Keep trying with SEUS, the problem your having with that is down to there servers, not your phone. If you keep trying you'll eventually get through.
As for the white housing, I know for a fact Ebay has some authentic white housing for about $50 I think and it comes with the necessary toolshed for the job. Fair warning though you will lose you warranty if you open your device up.
Sent from my X10i using the XDA mobile application powered by Tapatalk
Veeger said:
Keep trying with SEUS, the problem your having with that is down to there servers, not your phone. If you keep trying you'll eventually get through.
As for the white housing, I know for a fact Ebay has some authentic white housing for about $50 I think and it comes with the necessary toolshed for the job. Fair warning though you will lose you warranty if you open your device up.
Sent from my X10i using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
Tried over 30 times over 2 days same as above unable to download, I think it has more to do than servers being busy.
The housing is to be handed over to the local SE dealer to fit, as they won't have the housing or any other parts till end of May.
Is there any other way to recover my phone without taking it to the dealer, I bought it on launch date here, reason for debranding was to get Android market with is not allowed in this region by the Telecom Regulatory Authority, so all Android phones for the market have the app missing. We can buy grey market phones (meant for other regions about USD 100 cheaper but no warranty), for a phone which almost cost me USD 850 that did not make much sense.
Full page ads daily in the local papers now for almost a month must cost the dealers quite a lot, wish they invested that kind of money on customer service (by bringing parts for the phone before they launch it). If this was a Nokia, the dealer promises a 2 day service and repair or replacement here, well so much for the warranty.
Rgds,
Ali
Weirdly, the timings reflecting in my FB, twitter posts actually synchronised after debranding. Previously, it reflected as weird timings.
For e.g. if I had posted something, instead of showing 0 mins ago, it shows -23hours or 1890mins ago.
After debranding, all the time issues have been resolved.
Guys my pc switched off while debranding.../QUOTE]
Try it, it will work with SEUS. Try the original files from your backup, not the .16 files! Then it shoul update!
Click to expand...
Click to collapse
wertzius said:
Guys my pc switched off while debranding.../QUOTE]
Try it, it will work with SEUS. Try the original files from your backup, not the .16 files! Then it shoul update!
Click to expand...
Click to collapse
Tried with the original files still no luck, SEUS simply tells me I have the latest firmware, is there anything I'm missing - just want to get my phone back out of this limbo state, even if I can't have Android market.
Rgds,
Ali
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Click to collapse