Hello, I've had my s5 for a while on a Vodafone contract with no problems. The phone was rooted and had a custom recovery. I recently got it unlocked from a local shop due to moving contracts and now since then the phone will not connect to a single network. I have tried 3 different sims from different networks and all the same result. I flashed to stock again and no help. My device status reads:
Network: unknown
Mobile Network type: unknown
Service state: out of service
Mobile network state: disconnected
Phone number and IMEI are correct.
Dialling *#06* shows my correct IMEI. I can't get into any service menus due to no root now, and my EFS folder appears empty
Any help will be useful, thank you
Was root broken by the unlock? A SIM unlock shouldn't break root. First try wiping your system cache from recovery mode. If the problem persists, then your best bet would be to restore your backup which will certainly resolve your issue and let you proceed from a stable position. If you don't have a backup, what the hell? Why wouldn't you be making backups?
As (a much less desirable) alternative, make a backup at this point or at least save any important files or photos. Then temporarily install a 100% stock ROM followed by a factory data reset. This is to rule out software issues other than EFS. If your phone now works, then it was a matter of a broken root or conflicting settings.
If you still have problems, then you need to provide a lot more information if you want good advice. We can't see your handset so if you don't give us a lot of details all anyone can do is flail around in the dark and make guesses. Try your SIM card in another unlocked phone to confirm that it still works. Confirm that you wiped your system cache and tried a factory data reset. And tell us step by step what you've tried so far.
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fffft said:
Was root broken by the unlock? A SIM unlock shouldn't break root. First try wiping your system cache from recovery mode. If the problem persists, then your best bet would be to restore your backup which will certainly resolve your issue and let you proceed from a stable position. If you don't have a backup, what the hell? Why wouldn't you be making backups?
As (a much less desirable) alternative, make a backup at this point or at least save any important files or photos. Then temporarily install a 100% stock ROM followed by a factory data reset. This is to rule out software issues other than EFS. If your phone now works, then it was a matter of a broken root or conflicting settings.
If you still have problems, then you need to provide a lot more information if you want good advice. We can't see your handset so if you don't give us a lot of details all anyone can do is flail around in the dark and make guesses. Try your SIM card in another unlocked phone to confirm that it still works. Confirm that you wiped your system cache and tried a factory data reset. And tell us step by step what you've tried so far.
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Click to expand...
Click to collapse
Thanks for the reply, I will describe as best I can what is happening:
Firstly as the phone rebooted from the unlock I could not register to any networks. Root was still there and TWRP also . I restarted the device, and nothing happened. So next I tried a different aim and still I have no network. Both aims work in another phone. I did what you mentioned next and restored a backup and still no fix.
I tried factory resetting and wiping the cache and again, no fix. Then I flashed the stock firmware through ODIN which had no effect either.
If I use the sim in another handset then return to my s5 with it on first boot up it registers to EE and pulls a signal with no Internet, then quickly unregisters to emergency calls only.
Thank you for your help, I will give any info about the device that you need.
fffft said:
Was root broken by the unlock? A SIM unlock shouldn't break root. First try wiping your system cache from recovery mode. If the problem persists, then your best bet would be to restore your backup which will certainly resolve your issue and let you proceed from a stable position. If you don't have a backup, what the hell? Why wouldn't you be making backups?
As (a much less desirable) alternative, make a backup at this point or at least save any important files or photos. Then temporarily install a 100% stock ROM followed by a factory data reset. This is to rule out software issues other than EFS. If your phone now works, then it was a matter of a broken root or conflicting settings.
If you still have problems, then you need to provide a lot more information if you want good advice. We can't see your handset so if you don't give us a lot of details all anyone can do is flail around in the dark and make guesses. Try your SIM card in another unlocked phone to confirm that it still works. Confirm that you wiped your system cache and tried a factory data reset. And tell us step by step what you've tried so far.
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Click to expand...
Click to collapse
Thanks for the reply, I will describe as best I can what is happening:
Firstly as the phone rebooted from the unlock I could not register to any networks. Root was still there and TWRP also . I restarted the device, and nothing happened. So next I tried a different aim and still I have no network. Both aims work in another phone. I did what you mentioned next and restored a backup and still no fix.
I tried factory resetting and wiping the cache and again, no fix. Then I flashed the stock firmware through ODIN which had no effect either.
If I use the sim in another handset then return to my s5 with it on first boot up it registers to EE and pulls a signal with no Internet, then quickly unregisters to emergency calls only.
Thank you for your help, I will give any info about the device that you need.
Related
I have read a fair bit over the last few days on this subject & tried various things to try & resolve, but to no avail.
Ok so its an international I9300, unlocked & was working perfectly ok.
We have Italian & uk sims, both tested fully working in other handsets including a 2nd S3 identical to this one.
I had philz touch recovery 6.04, googy kernel 1.79, using slimroms bean & kat at various releases, no issues swapping between roms or kernels, defaulting etc, all worked fine.
Until I installed the latest official rom from Samsung I9300XXUGMK6, to test.
It installed fine, all via odin, factory wiped, caches cleared etc all as per everyother time I have installed stock roms for testing purposes.
It worked ok with my UK sim, but the Italian sim didn't work roaming wise, so I thought ok its probably a minor glitch, lets do clearing of caches, factory wipe etc, no luck.
So thought ok lets just go back to slimroms & be done with it, again it appeared to work fine with the uk sim, but didn't roam with Italian, thought that's strange.
So did fresh clean installs again, swapped UK sim back to handset & found now this has an issue aswell.
The strange thing is, you can add apn, access net through network as it connects via hsdpa no problem (giffgaff, aka 02) & it shows the mobile number, network as 02 in the status page of "about phone" however also in that page under "Service Status" it shows Out Of Service, although it is within service as in connects to the network fine for data, but no calls can be made.
Now I know you will think its an EFS issue caused by the upgrade/downgrade using slimroms & your IMEI & Serials are wrong now, but they're not, they're actually perfectly as they were before, verified with the labels etc & slimroms uses the same EFS versions afaik, so this shouldn't be an issue (please do correct me if I'm wrong)
I have tried flashing different modems, reflashing stock roms, slimroms, wiping completely, formatting, cache clearing, rooting/removing, kernels, but it still says emergency calls only, no calls possible, but shows as connected as data works fine & signal bars show fine (which maybe just for sos use).
So I'm at a loss what to try next.
My last thing I would do is send into service point, but 1st wipe, clean stock rom, triangle away the markers so all official & hope no hidden knox shows any 0x1 status, as nothing shows Knox as installed tbh.
Any experienced advice would be much appreciated, TIA.
Return to full stock, restore efs backup and test before any app/data restore.
If still the same then hardware fault.
Questions go in the q&a forum, report your post and ask a moderator to move it.
That's the negative thing, no efs backup, slightly annoying, but I think it can be resolved somehow.
Is there no way to fix efs apart from restore?
That's the negative thing, no efs backup, slightly annoying, but I think it can be resolved somehow.
Is there no way to fix efs apart from restore?
To update, the damn handset was blacklisted for no reason, it sent it into samsung & they tested, then sent back with the report, I was shocked, it seems previous owner had sold to a cash convertors store & then some months later claimed it was lost or stolen to which it was blocked in UK.
So I sent it back to supplier for a full refund, was a fair while back since I bought & handsets are now £100 on ebay, but I got my full £275 back, result
no imei and no backup
Good at all ..
I have a serious problem in samsung s3 I9300 ...
IMEI is not the networks without resistro ....
the phone is not mine but a cologa, and broke the glass and who solved this problem decided to upgrade to android 4.3 without backing up, I now have this problem .. I have done all that is said on youtube XDA, I come here for help to try sesolver this situation ... not bacckup of efs ...
At this time has 4.2.1..kernel 3.0.31-1314436,, No decompilation JZ054K.I9300XXEMG4 ....
rom: GT-I9300XXEMG4_KOR_MULTI_FACTORY
I thank you all possible help ..
restore efs backup and flash last 4.3 stock room by odin
I have made a prior thread regarding this issue in troubleshooting/help but no-one is biting and I REALLY need this solved. PLEASE.
I'm not a 100% sure how this problem occurred, I believe it was after flashing an S5 custom rom called: "RC Elite S5 Port V16" To my Samsung Galaxy Note 3 (N900W8). From what I was reading it was a ROM that "converts" your note 3 to a note 4 or s5, while still having all the Note 3 features. Another possible cause is trying to use RegionLock Away.apk by Chainfire to essentially(unlock) the phone. I feel like this is the main cause though as this affects the modem on the phone. This isn't the SIM as I tried it in another phone and works fine with calls and texts.
IMEI and serial number show the exact ones on the box. I have the latest updated firmware (stock) from Samsung Kies 3 AND Sammobile. Here is a list of pictures from an app I installed prior "Phone INFO Samsung" from the GooglePlay Store.
https://imgur.com/a/grUQt#0
I skipped "DEVICE ID" section as it is 100% legitimate IMEI and Serial Number.
My phone doesn't want to register its mobile network anymore. When I try to make a call or text it says:
http://i.imgur.com/XlIc03J.png
I was reading online for about 2-3days now for possible solutions that can cure this. Such as:
1. Going into Mobile Networks settings and manually register [failed, details below]
2. Going into Mobile Networks settings, hold home button for 2seconds and then hold power button + home button for 15seconds [failed, details below]
3. Taking out battery while the phone is on and remove the SIM card, clean it and re-insert [failed]
4. Factory Reset [Failed]
5. Wipe Storage and re-flash stock ROM [Failed]
6. Turn on airplane mode, restart and turn off [Failed]
7. Reflash stock firmware without SIM card installed [Failed]
8. Completely discharge the battery, recharge [Failed]
Options 1 & 2 do not work because when I try to access Mobile Network Settings I get this:
http://i.imgur.com/JNS9C2Q.png
The SIM card is inside the phone though...
So what I did is found a mobile network options shortcut "program" from GooglePlay Store and installed it. It allows me to access the menu, which is great! Now, when I try to register the SIM card to my correct service provider (BELL CANADA)...it will make me wait for about 1-2minutes before I get "Unable to register, try later" error...even for automatic registration. Here are some more images from my stock from status info page...
http://i.imgur.com/arM0NM6.png
http://i.imgur.com/SsvmPA1.png
If you look, you can see I have full reception on my toolbar at the top...but, when we look at the actual connections everything is unknown and/or disconnected. Even my phone number!
I tried the factory restore with a stock 4.4.2 ROM from Sammobile/Samsung Kies3 and the issue is still there.
Is there anything that anyone knows that can help me resolve this problem? I tried EVERYTHING i can possibly find on Google.
Thank you very much in advance. This is honestly the more unique problem I have ever encountered and i'm in DIRE need of my phone.
Solution!
Bother, I'm sorry to tell you this but you need to restore to the factory rom, through kies on your pc, and after that go to recovery boot and make a back up of your modem and efs, then wipe all data, system, cache, dalvik and internal SD, install rc lite, and restore model and efs!
This works for me every time this happens when trying out new roms, good luck friend!
A few days I woke up with no service on the Nexus 6p. This was a few days after updating to the latest oreo build. Sim card seems detected because when I take it out another message shows up "No SIM card - No service", and when I put it back it only shows "No service". Tried putting the card in a Nexus 5X and it works fine.
Tried the following with nothing working so far:
- Switching 2G/3G/LTE and rebooting in between.
- *#*#4636#*#* and turning off the radio, switching between the different options of GSM/LTE/etc...
- Restoring a working nandroid backup
- Reflashing different ROMs
- Factory reset
- Factory reset then flashing ROMs
- Wiping cache and dalvik
- efs fix in twrp
Hardware version ANGLER-VN2
IMEI shows up under IMEI information tab but not under SIM Status tab, there it shows not available.
I live in Ontario Canada, carrier is Freedom mobile.
So now I'm stuck, tried calling google and hwawei and they won't do an RMA because my warranty is expired.
Anyone has any ideas to try?
Thanks in advance.
Not that this is going to help, but this has GOT to be an Oreo issue, myself as well as at least 4 others that I have seen has been getting the No service, or No Sim, mine did the No Sim, then started bootlooping.
---------- Post added at 07:36 AM ---------- Previous post was at 07:06 AM ----------
https://www.theandroidsoul.com/fix-...d-wifibluetooth-issues-restoring-twrp-backup/
No this has nothing to do with O.
Which version phone do you have? H1511 or H1512?
What country are you in now?
What is your carrier? If MVNO state that.
Are your IMEI and phone numbers showing up in settings?
Everyone, please put the most basic information in your profile like where you live, which carrier you are currently on, and maybe even which variant of your phone.
I updated the first post with more info. How do I tell if I have H1511 or H1512? I bought it from the google store in Canada.
More information is good. Please update your XDA profile so the next person trying to help can check there first. You can find the device variant by booting to bootloader (not recovery) and using the vol toggle to navigate to "Barcodes". IMEI should show up there too. Date of manufacture, Serial #, etc. I think you should have started a normal thead, not Q/A, BUT your IMEI and a lot of other information should be showing up under SIM info. That's a problem. Second, you say you did the EFS fix in TWRP. Can you explain how you did this? Did you use one of YOUR OWN TWRP backups which contained the modemst1,modemst2 and restored ONLY those two partitions to your device? Did you receive any confirmation or error? Have you tried using a SIM from a Rogers or Telus in your phone to see if the SIM info shows up?
Thanks for the help, I'll update my profile with this info as well.
in the bootloader the IMEI shows up along with the rest of the info. It's a H1511 device.
The EFS fix is by following this: https://www.theandroidsoul.com/fix-empty-imei-corrupted-efs-no-sim-unknown-baseband-wifibluetooth-issues-restoring-twrp-backup/
is modemst1 and 2 contained in the twrp backup? and if so how do I restore it? in restore options there's system, data, vendor and boot only. I guess it's an option in the backup that I haven't selected?
I tried another SIM also from freedom and it didn't work. I don't have a Rogers or other SIM to try currently.
Right, so if you didn't ever select the EFS partitions when using TWRP Backup, you never backed them up so under Restore they don't show up (so you can't use that method). You can however use TWRP terminal or fastboot to wipe those and reboot. I would be sure to try at least one SIM from either Rogers or Telus. If that doesn't work, then wipe the EFS partitions and let them rebuild (hopefully).
Definitely Oreo issue. Google messed with something and it broke data for many people. I have been troubleshooting this for the last week (Verizon, US, fully stock 6P) and finally found a thread where a Google rep acknowledged the problem and said it was high priority for a fix.
I wish you luck with that one @LucJoe. This has been happening for the past 2 years from MM, N, and now O...and XDA is full of threads (just look). So you just go ahead and wait for Google to fix it for you, LOL. - Not a new issue related to O.
Never happened to me before updating. The data issues manifest differently across different carriers but for some reason Oreo likes to play it safe and disconnect data. I have not been able to get LTE for more than a couple seconds, but will get slow unstable 3G occasionally. Google confirmed the issue here: https://productforums.google.com/forum/#!msg/phone-by-google/kw3ZcXd1BVs/7HYuANdoAgAJ
A recent success using terminal from TWRP (or the OS if you are rooted). You can also use fastboot to do the same thing using the commands in the article posted in this Q/A (method 2). Good luck! See thread here.
This seems like it's a different issue described in that thread. I'm not running out of data, there's no service and no connection of at all to any network.
I did find that and try it before posting here. It did nothing to fix the problem. It did say that something was copied over '4 MB copied, at 14.3 MB/s' something like that but nothing changed.
I also have the same issue. Have tried everything including going back to stock 7.1.2 & locking the bootloader. Nothing seems to work. Interestingly, when i pull up the hidden phone diagnostic menu, it shows all cell measurement info which means that the antenna is receiving signals but the phone somehow is not registered on the network?
I can wipe those partitions with fastboot but is it safe? I have never used TWRP and my problems started after updating to Oreo. Is there a chance the official OTA could corrupt those partitions?
@LucJoe- That fix is not for you. That is for users who have no IMEI or phone number under About Phone>>SIM info. Your issue (as I understand it) is a weak and intermittent signal that keeps disconnecting LTE and sounds like a carrier or SIM issue. Why not go get a new SIM provisioned for your phone. That or pop somebody else's SIM in your phone and see if you get a different outcome.
Yes that was my first thought as well. I got a new SIM, then another one. So 3 SIMs now with the same result. I've been on the phone with so many techs from Verizon/Total Wireless and none of them have any answers. If I put the same SIMs into a Moto E4 I picked up for testing, it works fine. But the 6P immediately disconnects from LTE then bounces between 3G/1X.
My next test is to try a SIM from a different network I guess... maybe Verizon is blocking my 6P. Or maybe my LTE radio is damaged somehow.
So I did this using TWRP but wasn't sure if it actually went through or not. I did it now through adb from pc and also fastboot and it says permission denied. Any idea how to bypass that?
I moved my T-Mobile SIM card from my Nexus 6 to my never used, eBay purchase, 6p. The 6p does not detect the SIM card. I reinserted it multiple times with no luck. I don't know if it matters that I installed TWRP, Nitrogen ROM and Franco kernel, without the SIM in the phone?
The phone is otherwise fully functional.
Any ideas on what might be going wrong? The package slip that came with the 6p states, "Tested for Key Functions, Ready for Resale". I've contacted the seller for advice.
msmcintosh said:
I moved my T-Mobile SIM card from my Nexus 6 to my never used, eBay purchase, 6p. The 6p does not detect the SIM card. I reinserted it multiple times with no luck. I don't know if it matters that I installed TWRP, Nitrogen ROM and Franco kernel, without the SIM in the phone?
The phone is otherwise fully functional.
Any ideas on what might be going wrong? The package slip that came with the 6p states, "Tested for Key Functions, Ready for Resale". I've contacted the seller for advice.
Click to expand...
Click to collapse
Probably should of checked it out before loading a custom ROM. That being said if the ROM is 8.0 I don't think the first version of the update is compatible with T-Mobile.
"8.0.0 (OPR6.170623.013, Aug 2017, Not for TMO/USCC/Fi)"
You should maybe try a stock ROM first. Get nexus root kit. There is an option to revert the phone back to stock. Might help.
Just a shot in the dark. May also be locked to a region. Good luck though.
I reinstalled stock Oreo. Now, I'm only seeing "No Service". I don't know if this is of significance, but when I check Settings - > System - > About phone - > Status, SIM status everything is blank. At least the SIM was detected. I didn't realize when I installed stock Oreo it would wipe out my SDcard.
The vendor image is used with Nitrogen was opr5.170623.007.img.
And I suppose the sim works in other phones?
It's hard to say what is going on. May just be in backwards?
Aside from the bootloop and battery issues the 6p has been awesome as far as loading ROMs. You never have to replace the bootloader so even if you break the recovery it can be fixed easily. Not the same for my sapphire unfortunately.
Anyways I would first say it may be a physical issue, Especially if the sim says it's blank. Again, good luck.
I believe it's just Android 8 and not the phone. Go through any 6p Oreo thread and will find one person with this problem. Solutions that where posted fingerprint/pincode security off before flashing, no encryption on first boot and solution that worked for me complete wipe of phone flashing stock Oreo. I haven't heard any direct answer on what the cause is and I think the first 2 solutions worked for people because they did a clean flash of stock Android 8 anyways.
Yes, the SIM works fine in my Nexus 6. I noticed under SIM status, it lists "No signal".
I installed the factory Nougat ROM and still no service.
Under SIM status in Settings, Network is Unknown, Signal strength is 0, Cellular network type is Unknown and Service state is Out of Service.
msmcintosh said:
Yes, the SIM works fine in my Nexus 6. I noticed under SIM status, it lists "No signal". I installed the factory Nougat ROM and still no service. Under SIM status in Settings, Network is Unknown, Signal strength is 0, Cellular network type is Unknown and Service state is Out of Service.
Click to expand...
Click to collapse
Is your IMEI field blank too in Settings? If the phone does not have an IMEI, the device may have corrupted EFS partition(s). Boot the device to bootloader (fastboot mode) and select "Barcodes". Is your IMEI there? Is your model a H1511 (US model)?
Put a known working SIM in the phone from a different carrier (preferrably not an MVNO), If that doesn't work, since your phone is new (to you) there is no harm in fastboot formatting these 3 partitions (system, cache and userdata) and then using the Google script (batch file) that comes with a full factory image. Not a factory reset, not manually flashing a ROM. One other possible scenario is that if the phone was previously used on ProjectFi, you may need to contact Google and have your phone's IMEI de-registered. Hopefully you get it working and won't be forced to return the phone.
v12xke said:
Is your IMEI field blank too in Settings? If the phone does not have an IMEI, the device may have corrupted EFS partition(s). Boot the device to bootloader (fastboot mode) and select "Barcodes". Is your IMEI there? Is your model a H1511 (US model)?
Put a known working SIM in the phone from a different carrier (preferrably not an MVNO), If that doesn't work, since your phone is new (to you) there is no harm in fastboot formatting these 3 partitions (system, cache and userdata) and then using the Google script (batch file) that comes with a full factory image. Not a factory reset, not manually flashing a ROM. One other possible scenario is that if the phone was previously used on ProjectFi, you may need to contact Google and have your phone's IMEI de-registered. Hopefully you get it working and won't be forced to return the phone.
Click to expand...
Click to collapse
Barcodes shows IMEI present and model is H1511. I ran the script in the full factory image for Oreo and then tried the same with Nougat. I didn't reformat the partitions prior to flashing ROM. Is this important or does the factory image replace them anyways?
I don't have access to another carriers SIM card.
msmcintosh said:
Barcodes shows IMEI present and model is H1511. I ran the script in the full factory image for Oreo and then tried the same with Nougat. I didn't reformat the partitions prior to flashing ROM. Is this important or does the factory image replace them anyways? I don't have access to another carriers SIM card.
Click to expand...
Click to collapse
The script uses fastboot erase which does not format the partitions. Formatting returns partition information, any errors and in some cases corrections. You did not mention IMEI within settings, both under "SIM Status" and "IMEI information". If present in bootloader, but not in settings, this may further point to a SIM card. Until you try (borrow) another carrier's SIM for 5 minutes you won't know for sure. At the very least you could get TMo to provision you new SIM. They should not charge you for this, and it may change your situation. There are many threads on this very same topic. Maybe searching those would give you another idea.
v12xke said:
The script uses fastboot erase which does not format the partitions. Formatting returns partition information, any errors and in some cases corrections. You did not mention IMEI within settings, both under "SIM Status" and "IMEI information". If present in bootloader, but not in settings, this may further point to a SIM card. Until you try (borrow) another carrier's SIM for 5 minutes you won't know for sure. At the very least you could get TMo to provision you new SIM. They should not charge you for this, and it may change your situation. There are many threads on this very same topic. Maybe searching those would give you another idea.
Click to expand...
Click to collapse
According to Google, the phone was purchased from them. They do not know if the phone is financed, as this would cause the IMEI to be locked. I'll try the T-Mobile store next.
Spent an hour at T-Mobile. The sales rep was determined to fix it, but in the end was unsuccessful. The Ebay seller issued an RMA and I dropped off at the P.O.. Will try getting another.
msmcintosh said:
According to Google, the phone was purchased from them. They do not know if the phone is financed, as this would cause the IMEI to be locked. I'll try the T-Mobile store next.
Click to expand...
Click to collapse
No, I meant the the Google-Fi the MVNO (carrier) not finance. If the phone was activated on Fi, it will have to be de-registered on their end. You still did not reply about IMEI present or not in Settings>>Sim info?
v12xke said:
No, I meant the the Google-Fi the MVNO (carrier) not finance. If the phone was activated on Fi, it will have to be de-registered on their end. You still did not reply about IMEI present or not in Settings>>Sim info?
Click to expand...
Click to collapse
When I went into Settings, the IMEI was present, but no carrier information. The phone recognized the SIM card, but that was all.
In the chat session with Google Support, I did ask about Google-Fi and she wrote that she was unable to provide any information on that. She said the only information she could provide is where the phone was purchased.
I came across the same issue. Just flash your vendor.img using flashfire, this will fix everything.
Another fix for the no sim is too turn off security pin lock and reboot the phone. I take no credit for this find just spreading the good word. ?
Exodusche said:
Another fix for the no sim is too turn off security pin lock and reboot the phone. I take no credit for this find just spreading the good word.
Click to expand...
Click to collapse
Thanks so much. Worked like a charm and could then reenable pin lock and reboot and SIM kept working.
swamp2 said:
Thanks so much. Worked like a charm and could then reenable pin lock and reboot and SIM kept working.
Click to expand...
Click to collapse
could you detail how to do just that? Because I'm in Brazil and I have the same problem.
Hello, i need some help...
I've already searched and tried a lot of ways to fix my problem but nothing worked.
Suddenly the Wi-Fi of my Op5 stopped working, i cant even turn on... And also the phone doesn't recognize sim cards. The phone isn't rooted.
I've already made factory reset, flashed another rom, cleared cache, etc...
Thanks in advance.
Check if Your both sim's IMEI and WLAN MAC address are displayed correctly.
Sounds like corrupted EFS partition to me. Try to restore backup (if You have one). I think You can't fix this issue without a backup. So only way is to send it to OP for repair (i guess on warranty it should be free).