So after talking to samsung i thought id share some info with all of you who might be having issues with the samsung keyboard not remembering words or forgetting them. here is a chat transcript.
Ken: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: my samsung keybord on galaxy s4 has alzeimers
Visitor: i turned on auto replacement and predictive text and and now my keyboard has alzeimers
Ken: I understand that you are facing issues with the device Keyboard. Is that correct?
Visitor: ive tried turning both those off
Visitor: ive "learned words" from messages and facebook multiple times
Visitor: and verified that that learning went through however it forgets them almost instantly
Visitor: when i first got my phone it remembered my email address everywhere
Visitor: now i have to enter it out fully
Ken: I understand that you want to enable dictionary in your device. Is that correct?
Visitor: yes yes i do
Ken: Thank you for confirming.
Ken: Not to worry, I will help you in this regard,
Ken: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .
Visitor: you should enable an actual personal dictionary like all other keyboards have where you can manually enter words and save them
Visitor: sgh i337
Ken: Thank you for the model number.
Ken: Let us perform few steps in the device and then check the result,
Visitor: ok
Ken: From home screen tap on app's >> settings >> My Device >> Language and Input >> Samsung Keyboard >> there enable Predictive text in the device
Visitor: i already did this this is actually where the problem started
Visitor: im bypassing your steps i went to settings> app data>samsung keyboard and and cleared data
Ken: To confirm have you performed Clear Data for the Samsung Keyboard in application manager?
Visitor: yes
Ken: I want to inform you that performing Clear Data in the device will delete all the stored words in the device.
Visitor: there are no stored words
Visitor: any stored words
Visitor: are getting kicked out about 10words afterwords
Visitor: for instance if i store [email protected]********** (my email)
Visitor: then i store 10 more words
Visitor: [email protected] is no longer stored
Ken: Please enable Predictive Text in the device and check the result.
Visitor: it is enabled
Visitor: it has been enabled
Visitor: and after the clear data i made sure it was enabled
Visitor: their is bug within the dictionary
Visitor: thats not allowing it to store more than a certain amount of words
Visitor: also learn from under predictive text doesnt work even though it says it works it doesnt work
Ken: May I know from when are you facing this issue?
Visitor: since whenever my phone updated to 4.3
Visitor: so samsung keyboard and 4.3 dont like eachother very well
Ken: Thank you for the information,.
Visitor: i have a contact by the name of kyrsty and i go to predictive text> learn from contacts and it still wants to change her name to kirsty
Ken: I want to inform you that the device is not compatible with storing words in the device after 4.3 update.
Visitor: oh so the 4.3 update did take away features
Visitor: will it be compatible with 4.4?
Ken: I am afraid yes.
Ken: I am sorry to inform you that we in live chat do not have the information about the future update for the devices.
Visitor: let me rephrase
Visitor: i have a sprint s4 lol
Visitor: which just recieved android 4.4
Visitor: is it compatible with storing words
Ken: As the update is not yet released for S4 devices we in live chat do not have the information about it.
Visitor: bs sprint just released the update for their s4
Ken: I have searched information for you and there are no official update available for sgh-i337 to Kitkat.
Visitor: not for sgi i337 no
Visitor: sgh*
Visitor: the sprint s4
Ken: I am sorry for the miscommunication.
Visitor: i do have att but since sprint just released s4 update
Visitor: im hypothetically asking
Ken: Kitkat android is available for SPH-L720.
Visitor: will the keyboard store words on the 4.4 for that phone?
Visitor: if it does its likely that it will for this one as well, possibly not, but likely
Ken: I want to inform you that the feature to store the words in dictionary is available in 4.4.2 update, however that is a carrier specification in device.
Visitor: ok
Visitor: ok
Visitor: did the 4.3 not work on that phone as well?
Ken: Yes, the option was not available for 4.3 update in Sprint device as well.
Visitor: i see a pattern.
Visitor: thank you
Ken: You're welcome. Is there anything else I can assist you with?
Visitor: you have been very helpful
Visitor: and hopefully att stops dragging their feet and rolls out 4.4 soon
Ken: I understand your concern.
Visitor: have a nice day
Related
hi everyone. I was bored so I decided to entertain myself by chatting with Samsung
Please note that this email address is used only for sending chat transcripts.The emails sent to this email address are not monitored and will not be replied.Please visit http://www.samsung.com/us/support/ if you need any further assistance.
General Info
Chat start time Aug 2, 2013 10:51:21 PM EST
Chat end time Aug 3, 2013 12:07:39 AM EST
Duration (actual chatting time) 01:16:17
Operator Sara
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Sara'. There will be a brief survey at the end of our chat to share feedback on my performance today.
info: Your Issue ID for this chat is LTK111790500837X
Sara: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: I WANT TO KNOW IF FIRMWARE FOR GT-P3100 IS COMPATIBLE WITH GT-P3113
Sara: I will try my best to assist you.
Sara: I am sorry; GT-P3100 is not a tab that is manufactured in the US.
Sara: I am sorry; we do not have information whether the same firmware compatible to both the devices.
Visitor: CAN YOU TELL ME IF THERE IS ANY DIFFERENCE IN HARDWARE LOTHER THAN THE RADIO?
Sara: I am sorry; we do not have information on the specifications of GT-P3100.
Sara: However, if you wish, I can provide you with the specifications of GT-P3113.
Visitor: HOW IS IT THAT YOU DONT HAVE SPECIFIC INFO ON ONE DEVICE BUT NOT THE OTHER? DO YOU HAVE A TECH SUPPORT NUMBER I CAN CALL?
Sara: I am sorry; as the GT-P3100 is not the US model.
Sara: The specification are not available. The specifications of the tab would be available with our phone support also.
Sara: * The specifications of the tab would not be available with our phone support also. Sorry for the typo.
Visitor: OK
Sara: Please click on the link below to check the specifications of GT-P3113:
Visitor: DONT SEE LINK
Sara: http://www.samsung.com/us/mobile/galaxy-tab/GT-P3113TSYXAR-specs
Sara: Is the above link accessible?
Visitor: YES MY POPUP BLOCKER WAS BLOCKING IT BUT SEE IT NOW
Sara: Sure, check the specifications of the tab.
Sara: Can I help you with anything else?
Visitor: WELL I READ IN SEVERAL FORUMS THAT P3100 IS NOW RECIEVING FIRMWARE UPDATE 4.2 I WANTED TO KNOW IF THE FIRMWARE WOULD WORK WITH P3113 AS PREVIOUS FIRMWARES DID
Sara: I am sorry; 4.1 is the highest update that is available for GT-P3113.
Visitor: OK
Sara: Can I help you with anything else?
Visitor: YOU STATED THAT P3100 IS NOT MANUFACTURED IN USA. IS P3113 ACTUALLY MADE IN THE USA OR IS IT JUST MADE TO BE USED IN THE USA?
Sara: I understand your concern.
Sara: GT-P3113 is manufactured to be used in the US.
Visitor: CAN YOU TELL ME IF AND WHEN P3113 WILL RECIEVE AN OFFICIAL UPDATE?
Sara: I am sorry; as of now there is no information available on the release date of the update.
Sara: However, you will receive a notification on the tab.
Visitor: WHAT IF THE TAB IS ROOTED?
Sara: I will be right with you.
Sara: You may try rooting the tab, it would void warranty on the tab.
Visitor: WARRANTY DOES NOT APPLY AS TAB IS OVER 1 YEAR FROM PURCHASE DATE
Sara: In this case, you may try updating the tab by rooting it.
Visitor: ROOTING A DEVICE DOES NOT UPDATE ITS FIRMWARE
Sara: Thank you for waiting. I'll be with you in just a moment.
Sara: I am sorry for the delay.
Sara: I understand your concern.
Sara: I see that the release date of the update is not available, you will receive a confirmation email, once the update is released from Samsung.
Sara: Not to rush you, are we still connected on the chat?
Visitor: IF THE TABLET IS OFFICIAL STATUS , USING OFFICIAL ROM , OFFICIAL RECOVERY AND OFFICIAL KERNEL THAN IT WILL RECEIVE OVER THE AIR NOTIFICATION FOR FIRMWARE UPDATE.
Visitor: REGARDLESS IF ROOTED OR NOT
Visitor: CAN YOU CONFIRM THIS?
Sara: Yes, it will receive the update notification, if it is released from Samsung.
Sara: However, make sure that the Tab is connected to a wireless network.
Visitor: TAKING THE FIRMWARE UPDATE WILL LIKELY UNROOT THE DEVICE CORRECT?
Sara: I'm sorry for the delay. I'll be right with you.
Sara: Please give me a moment.
Sara: I am sorry; the updating the firmware would not root the device.
Visitor: I DONT THINK YOU UNDERSTOOD WHAT I MEANT
Sara: Updating the firmware will only make the software changes on the tab. It would be update the tab to next Android version.
Visitor: YES BUT THE UPDATE WILL MAKE A DEVICE THAT HAS BEEN ROOTED, NO LONGER HAVE ROOT. ALSO PREVIOUS EXPLOITS WOULD BE PATCHED TO PREVENT ROOTING DEVICE WITH THE KNOWN METHODS. CORRECT?
Sara: I am sorry; we cannot confirm the changes on the tab after rooting.
Visitor: FAIR ENOUGH THANKS FOR YOUR TIME SARA
Sara: You're welcome. Is there anything else I can assist you with?
Visitor: NO BUT YOU GET AN A FOR EFFORT
Sara: Thank you.
Sara: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Follow Samsung Service on Facebook, Twitter and YouTube.
info: Chat session has been terminated by the Samsung Agent.
<meta http-equiv="refresh" content="0;URL=launch?reason=no_js_enabled">
poor Sara
Sent from my GT-I9500 using Tapatalk 4
negrobembon said:
poor Sara
Sent from my GT-I9500 using Tapatalk 4
Click to expand...
Click to collapse
Here's a brief summary of the post:
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Lol was she really human? I think...
But funny.:laugh:
r4ymonf said:
Here's a brief summary of the post:
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Click to expand...
Click to collapse
lol
Sent from my GT-I9500 using Tapatalk 4
Similar fun with other chat support
I recently did a session with Adobe about my Creative Cloud account. I questioned the issue of no Flash and irate Bubble Witch customers. NO CLUE! as to the pending issue or when it will be implemented. wha..? Implemented has already begun. The syntax of the Adobe "chat person," looks like what you dealt with Sara. I think it's automated
Nice but true :cyclops:
Hello Friends
I agree to Turkey
I apologize for my English.
I use the phone the Samsung Galaxy IV (i9500)
I gave root my phone and I'm new in this study.
What should be done after authorization of the phone and what should be deleted unnecessary applications?
Which application should I use?
I continue using a modified ROM on my phone?
I continue using the kernel.
In short, what improvements can be authorized on the phone, I could not find any information about this topic so I can say.
Thank you for reading!
Take a look: HERE
Hello, I just recently purchased a Samsung Galaxy s4 i337m
It's a great phone, currently I am running Pac-Man 4.4.4 ROM
I have a few questions and the first one is that how do I link browser numbers to the dialer? I get no option to choose.
You know that pop-up that you get that says "Complete this action by using"? Well I get that pop-up but in that pop-up I get no option to choose dialer. Is there any hacks or mods I can fix to link numbers to the dialer? If anyone knows and would like to help me it would be really appreciated
Thank you for taking the time.
hello Bros,
I am very excited to know the Samsung has launched its official 4.4 update for Samsung Galaxy Grand 2 device in India. I live in Pakistan and bought this phone SAMSUNG store, I checked using Kies and directly from phone that the latest available OS for my device is 4.3.
Can you please tell me when will I taste 4.4 update for my device?????? I would appreciate your early response,
>>>>> Adeel >>>>>
learner2014 said:
hello Bros,
I am very excited to know the Samsung has launched its official 4.4 update for Samsung Galaxy Grand 2 device in India. I live in Pakistan and bought this phone SAMSUNG store, I checked using Kies and directly from phone that the latest available OS for my device is 4.3.
Can you please tell me when will I taste 4.4 update for my device?????? I would appreciate your early response,
>>>>> Adeel >>>>>
Click to expand...
Click to collapse
it should be there within 10 days or end of july
Samsung Reponse
techmate98 said:
it should be there within 10 days or end of july
Click to expand...
Click to collapse
Thank you for your response.
I asked the same question from SAMSUNG Support; below is the answer
Your question
Hi,
I just wanted to inquire that when Samsung will launch official Kitkat 4.4.2 OS upgrade to Samsung Galaxy Grand 2 DOUS device in Pakistan?
You early reply would be highly appreciated,
Thanks,
Adeel Ahmad
Samsung Mobile user
Pakistan
Counselor answer
Dear Customer,
Thank you for contacting Samsung. We appreciate the opportunity to assist you.
Regarding your query, right now there is no plan to release new software update for Samsung Galaxy Grand 2 as soon new update will be released you will get the notification on your device.
Hope this will resolve your issue, if you need any assistance please do not hesitate to contact us with any questions and suggestions. General answers can be found on our website, where there are the most frequently asked questions (FAQ) of our customers. These can be seen under the [Support] section of our website.
Thank you for using our services, your satisfaction is very important to us.
Kind Regards,
Samsung Customer Support
Samsung Contact Center: 0800-Samsung
learner2014 said:
Thank you for your response.
I asked the same question from SAMSUNG Support; below is the answer
Your question
Hi,
I just wanted to inquire that when Samsung will launch official Kitkat 4.4.2 OS upgrade to Samsung Galaxy Grand 2 DOUS device in Pakistan?
You early reply would be highly appreciated,
Thanks,
Adeel Ahmad
Samsung Mobile user
Pakistan
Counselor answer
Dear Customer,
Thank you for contacting Samsung. We appreciate the opportunity to assist you.
Regarding your query, right now there is no plan to release new software update for Samsung Galaxy Grand 2 as soon new update will be released you will get the notification on your device.
Hope this will resolve your issue, if you need any assistance please do not hesitate to contact us with any questions and suggestions. General answers can be found on our website, where there are the most frequently asked questions (FAQ) of our customers. These can be seen under the [Support] section of our website.
Thank you for using our services, your satisfaction is very important to us.
Kind Regards,
Samsung Customer Support
Samsung Contact Center: 0800-Samsung
Click to expand...
Click to collapse
At max you people should also get it till end of this month and samsung never officially tells about the update before hand
BTW dont post thanks just click on it
still no update
techmate98 said:
At max you people should also get it till end of this month and samsung never officially tells about the update before hand
BTW dont post thanks just click on it
Click to expand...
Click to collapse
Still not received any update received for Samsung PAkistan
learner2014 said:
Still not received any update received for Samsung PAkistan
Click to expand...
Click to collapse
Bro I'm also from pakistan there is no hope for update here you have duos sm-G7102 I think so you can try custom roms in development section those roms are kitkat and have s5 apps
qasim799 said:
Bro I'm also from pakistan there is no hope for update here you have duos sm-G7102 I think so you can try custom roms in development section those roms are kitkat and have s5 apps
Click to expand...
Click to collapse
never install KITKAT stock based ROM on jellybean as there as differences between the two versions
you can do one thing flash the indian version of kitkat throug odin(official firmware)
then you can install these custom roms
Recently i update my Galaxy S4 with lollipop. but call popup feature not avail. So please help me for tht.
How i can activate call popup in S4 with lollipop.
Thanx.
Sir,
Please wait until mods will move this thread to the device specific forum for more relevant answers.
Stand by
Good luck
Raj_303 said:
Recently i update my Galaxy S4 with lollipop. but call popup feature not avail. So please help me for tht.
How i can activate call popup in S4 with lollipop.
Thanx.
Click to expand...
Click to collapse
check the apps & themes section, you will find it there