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This has happened a few times now, seems to be mainly while charging the side power button does nothing when pressed! I can unplug it from charger and still nothing. It also acts a bit wierd when coming in and out of apps or browsing internet, screen goes black for a few seconds.
This is normally a tell tale sign, as soon as I see black screen when opening an app, I know power button will be unresponsive (it will put screen into sleep when pressed, but nothing happens when you long press) and only option is to pull battery.
bigmac161 said:
This has happened a few times now, seems to be mainly while charging the side power button does nothing when pressed! I can unplug it from charger and still nothing. It also acts a bit wierd when coming in and out of apps or browsing internet, screen goes black for a few seconds.
This is normally a tell tale sign, as soon as I see black screen when opening an app, I know power button will be unresponsive (it will put screen into sleep when pressed, but nothing happens when you long press) and only option is to pull battery.
Click to expand...
Click to collapse
That sounds like you may have a problem... Something worse may be coming up..
This sounds like a software or battery issue.Try first a factory reset,then a firmware reflash optionally(will trigger knox).If that didn't help,buy a new battery.
@GamingDj
fw reflash does not trigger any sh1t... pls dont tell fairy tales
I did several times after messing up my rom and 0 probs - knox 0x0
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app
Killberty said:
@GamingDj
fw reflash does not trigger any sh1t... pls dont tell fairy tales
I did several times after messing up my rom and 0 probs - knox 0x0
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app
Click to expand...
Click to collapse
Sorry.I do not own a Note 3(yet),so all my knowledge is from XDA.Sorry.BTW,did it work?
GamingDj said:
Sorry.I do not own a Note 3(yet),so all my knowledge is from XDA.Sorry.BTW,did it work?
Click to expand...
Click to collapse
Then best would be not to comment anything in this part of the forum
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app
As @ultramag69 said, you have a problem - Get it swapped out, could be many reasons why it has happened. samuel.clarke had an issue with his WiFi which turned out to be a faulty Motherboard.
Would love to get it swapped, but spoke with O2 about problem and they have said I would need to send phone in for repair! Phone is just about a month old, and they have stated if fault can't be found or replicated, they will send phone back without fixing it.
Thing is its happened a few times now but its random. Also I have a very small pin prick dent on silver bezel, so no doubt they will try and blame this on why phone has a fault.
bigmac161 said:
Would love to get it swapped, but spoke with O2 about problem and they have said I would need to send phone in for repair! Phone is just about a month old, and they have stated if fault can't be found or replicated, they will send phone back without fixing it.
Thing is its happened a few times now but its random. Also I have a very small pin prick dent on silver bezel, so no doubt they will try and blame this on why phone has a fault.
Click to expand...
Click to collapse
I was with o2 for years from inception in fact (switched to Three purely for unlimited internet), tbh they're actually pretty decent in regards to repairs. The phone is a month old, so just state that it's unacceptable and you want it swapped out or replaced as soon as possible. Bottom line is do not take no for an answer regardless of what they say.
You signed up to a contract?/laid out big money for PAYG? - and they wanna dilly dally about? tell them straight.
Thanks for replying
I'm on contract, its different on o2 now you basically pay a price each month for phone, then a price for your tariff. I argued with o2 repair guy for ages and all I got was " its in the terms and conditions" basically they have the right to repair first. Fair enough I said but a one month old phone shouldn't need repaired!
They told me only option was to send it in and they would check it out, but there's no guarantee that phone will show fault when they test it!
bigmac161 said:
Thanks for replying
I'm on contract, its different on o2 now you basically pay a price each month for phone, then a price for your tariff. I argued with o2 repair guy for ages and all I got was " its in the terms and conditions" basically they have the right to repair first. Fair enough I said but a one month old phone shouldn't need repaired!
They told me only option was to send it in and they would check it out, but there's no guarantee that phone will show fault when they test it!
Click to expand...
Click to collapse
Ahh the refresh tariff?
Well the phone is bound to show a fault when they test it, sounds like they are being bone idle and don't want to send it off ( Most o2 shops are franchised so it costs them money to send it off)
Insist on them sending it off, if they find no fault, then can look at another plan (it may be something simple) - chances are they'll find a slight hardware fault if it isn't powering down.
Altho saying that... If they have the right to repair first then OK, but have you managed to sneak in before your 30days are up? cause that does apply in UK last I checked, and they have to repair HW faults or look into them at least.
Good evening team.
I have the following problem with a Samsung galaxy note III:
The cell phone won´t turn on, neither charge or do anything.
If I hold the power button it doesn´t show any type of response, the screen will stay black and dead.
If I plug the charger, It´ll show the battery icon loading for about 2 seconds and the phone will turn off again, then it turns on again only to show the battery icon for 2 seconds and then die again, looping until I unplug the charger.
What may be the problem? It started since someone let fall the cellphone.
May it be a mobo failure?
Any help will be appreciated.
Seems like a hardware problem to me. You have warranty right? Good thing they won't be able to figure out if you tripped Knox or not. Just take it to service centre
Sent from my SM-N9005 using Tapatalk
Thank you very much, but unfortunately the phone isn´t mine, it´s from a relative, and I don´t think they still have the warranty. That´s why I´m trying to figure out what happened, and how to fix it, if it´s possible.
At first glance I thought it may be a software problem, but when I received the Note 3 and made a few tests, I have come to the same conclusion, a Hardware failure, but I don´t know which part may be the broken one.
Are there any marks showing the phone was dropped? I would not mention anything about phone falling to service guy, I don't think accidental damage is covered under manufacturer warranty.
There are some marks on the battery cover, but it´s easy to change that, I´ll take that as a advise, I´ll search for a service centre, if such thing exists in Mexico. If not, what else could I do?
Contact Samsung. This sounds like a hard brick, which they will fix if the device is under 1 year old. This happened to my GS2 in 2012, I mailed it to them & they fixed it for free under warranty.
I´ll try to contact samsung tomorrow, thanks for all your attention, have a nice day. :highfive:
There are videos on youtube how to open it up and get to motherboard and all else, but basically take back cover out, undo 8 screws and pull it apart. I would look for something loose, like wire, connector etc., maybe check how far power gets (I think it should be getting at least to power switch, even when off). Outside of that you would at least need schematics and some equipment. Another way would be to look at the damage and try to figure out what parts the impact affected the most and look closely in that area. The fact the screen comes up at all, it may be something simple, but if it doesn't turn on, makes it impossible to test internally. Maybe it would be harder to find service center in Mexico, but it should be easier to find some small independent repair shop and probably cheaper.
Check if the phone can go into download mode if not you are all set to go to sent it to samsung if it does go to download mode check whether it has waranty if it has you can sent it if not make sure it won't boot to download mode in order to sent it whether this is done by hardware damage or software is up to you personally I would choose software...if I could at this point...
Talked to Samsung, and they won´t repair it, I guess is up to me now, or some small repair shop near my area. Samsung wants to charge me about 500 USD in order to repair the phone, I can buy another phone for that. I´ll search for those videos. Thank you very much!
I´ve already tried recovery mode, Download mode, ADB, etc. But the phone doesn´t have power at all, so it´s impossible to turn it on, I believe it´s a HW problem, since the phone remained Stock and Original since purchase, and it was dropped. :silly: Thanks anyway, now I´ll try to figure out what is broken.
http://forum.xda-developers.com/showthread.php?t=2531224
Sd card recovery might help u
hit 'thanks' if i helped you
SM-N9005 0x0 X-Note7 ML2
XDA Developers 4 premium app
I´ll give it a try!
bringatore said:
I´ll give it a try!
Click to expand...
Click to collapse
Yup, pls report back
You will do many ppl a favour if you document all steam and uoload them here afterwards
hit 'thanks' if i helped you
SM-N9005 0x0 X-Note7 ML2
XDA Developers 4 premium app
Hi Folks,
I have got a strange issue. First let me tell my story. My phone was fallen down 2 weeks before and the screen was broken but the functionality wise(including mobile data), phone was good. After 4 days, i replaced the screen from customer care, after that my sim card was not getting any signals. then i gave back to customer care and they fixed the problem with in 5 minutes. (On the same day night, my phone was fallen again to water, fortunately nothing happened, only the speaker was acting weird, it went OK after sometime)
Here the problem part starts, after the screen replacement, for the first time i turned on the mobile data on my phone. then magnetic sensor weird issue started. When the mobile data is on, the phone feels some magnetic noise and the S view cover display will flash through screen. This will happen like once in few minutes or in a such gap. it will just flash for 1 sec and go. When the mobile data is OFF/ in the flight mode, the issue never occurs. Any idea on this
I ran few tests, the results are in the attachment, i changed SIM and the behavior is same.
When i contacted the customer care, they said they have seen this issue and they can make it good by installing fresh s/w again. But my phone is out of warranty(so i need me pay for this) and i already tried cleaning my phone, wiping everything, installing fresh ROM's..
But nothing does the job
The issue is resolved by installing the latest Black edition firmware (from Samsung service center)
iSsue is coming again, s view is flashing when i am on a call or mobile data is on.
Th3DON said:
iSsue is coming again, s view is flashing when i am on a call or mobile data is on.
Click to expand...
Click to collapse
Is your issue resolved now ?
I am facing the same problem! Mine is Deep Black edition, only two months old
Abhi Dahiya said:
Is your issue resolved now ?
I am facing the same problem! Mine is Deep Black edition, only two months old
Click to expand...
Click to collapse
Go to settings--Application manager-->force stop com.sec.android.sviewcover many times. Like whenever you get time you can force stop it
Sent from my GT-I9500 using XDA Free mobile app
DeepankarS said:
Go to settings--Application manager-->force stop com.sec.android.sviewcover many times. Like whenever you get time you can force stop it
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
Force stopped but the screen still flashes. Deeply disappointed with samsung
Abhi Dahiya said:
Force stopped but the screen still flashes. Deeply disappointed with samsung
Click to expand...
Click to collapse
Erm... I cannot ask you to remove a screw then..cuz warranty issues..
DeepankarS said:
Go to settings--Application manager-->force stop com.sec.android.sviewcover many times. Like whenever you get time you can force stop it
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
DeepankarS said:
Erm... I cannot ask you to remove a screw then..cuz warranty issues..
Click to expand...
Click to collapse
Remove the screw under L1.
It solved my issue.
Th3DON said:
Remove the screw under L1.
It solved my issue.
Click to expand...
Click to collapse
How do i remove that screw ? Bcoz it's too small and wont be possible to be removed by simple screw remover
---------- Post added at 06:58 AM ---------- Previous post was at 06:56 AM ----------
DeepankarS said:
Erm... I cannot ask you to remove a screw then..cuz warranty issues..
Click to expand...
Click to collapse
Warranty Issue ? But i will keep that screw safe with me so that whenever some problem arises i can put it back
I had the same issue on my I9500. It happens due to faulty magnet sensor.
I had to follow up with Samsung Service Center to replace the entire screen again because the sensor is a part of it. Take a video of the issue with some other phone, it helps to explain the Samsung Service.
Same issue I had with my phone. New mainboard and new screen didn't fix it. The magnetic sensor is part of the screen assembly.
Only thing that fixed it for me was to either run a CM11 based ROM or just set my mobile data to WCDMA only.
Problem hasn't returned once since I made that change.
PS: The L1 screw method didn't work for me
Gboss01 said:
Same issue I had with my phone. New mainboard and new screen didn't fix it. The magnetic sensor is part of the screen assembly.
Only thing that fixed it for me was to either run a CM11 based ROM or just set my mobile data to WCDMA only.
Problem hasn't returned once since I made that change.
PS: The L1 screw method didn't work for me
Click to expand...
Click to collapse
Well the screw issue does not work for all. Its is just a way ok keeping it away from bwing magnetized. Nothing more. Because the senor is locayed somewhat there, then the screw works as a potential magnet.
And about the edge and w+ thing, can someone tell me how that works technically ?
Abhi Dahiya said:
How do i remove that screw ? Bcoz it's too small and wont be possible to be removed by simple screw remover
---------- Post added at 06:58 AM ---------- Previous post was at 06:56 AM ----------
Warranty Issue ? But i will keep that screw safe with me so that whenever some problem arises i can put it back
Click to expand...
Click to collapse
As you unscrew it do it with extra caution and precautions and with a proper screw driver because in India, to be soo true, the SSC guys have a habit of checking the screws and if they find any thing weird they straight away say "ye kahin se khulwaya tha kya" (did you get it opened from some local shop) amd start showing it to the other engineers and everyone of them will say "haan haan haan, lagta hai" (yes, we think)
So it gets a bit embarassing.
And if you can..get a plastic screw from some shop (if you find any) and place it instead to fill the void.
Th3DON said:
Remove the screw under L1.
It solved my issue.
Click to expand...
Click to collapse
Well good for you It has been an issue for ages. Mine just stopped by force stopping the sec.com...sviewcover.
Sent from my GT-I9500 using XDA Free mobile app
manast said:
I had the same issue on my I9500. It happens due to faulty magnet sensor.
I had to follow up with Samsung Service Center to replace the entire screen again because the sensor is a part of it. Take a video of the issue with some other phone, it helps to explain the Samsung Service.
Click to expand...
Click to collapse
My phone had been to service centre 3 times!
1st time - Factory reset
2nd time- Screen Change
3rd time- IMEI rewritten and software reinstall
i have shown them the recorded video but they got no idea of the issue... they are clueless!
And unfortunately Screen Change didn't work for me i even doubt if magnetic sensor is a part of screen assembly
---------- Post added at 12:51 PM ---------- Previous post was at 12:48 PM ----------
DeepankarS said:
Well the screw issue does not work for all. Its is just a way ok keeping it away from bwing magnetized. Nothing more. Because the senor is locayed somewhat there, then the screw works as a potential magnet.
And about the edge and w+ thing, can someone tell me how that works technically ?
As you unscrew it do it with extra caution and precautions and with a proper screw driver because in India, to be soo true, the SSC guys have a habit of checking the screws and if they find any thing weird they straight away say "ye kahin se khulwaya tha kya" (did you get it opened from some local shop) amd start showing it to the other engineers and everyone of them will say "haan haan haan, lagta hai" (yes, we think)
So it gets a bit embarassing.
And if you can..get a plastic screw from some shop (if you find any) and place it instead to fill the void.
Well good for you It has been an issue for ages. Mine just stopped by force stopping the sec.com...sviewcover.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
The only thing left for me right now is to remove the screw! Everything else has failed
BTW i did tell those stupids at the service centre that a simple screw change will do as it's getting magnetized from magnetic sensor but still they couldn't help me with the issue.
What if my issue never gets resolved ? Ain't i entitled for a exchange of phone ?
Abhi Dahiya said:
My phone had been to service centre 3 times!
1st time - Factory reset
2nd time- Screen Change
3rd time- IMEI rewritten and software reinstall
i have shown them the recorded video but they got no idea of the issue... they are clueless!
And unfortunately Screen Change didn't work for me i even doubt if magnetic sensor is a part of screen assembly
---------- Post added at 12:51 PM ---------- Previous post was at 12:48 PM ----------
The only thing left for me right now is to remove the screw! Everything else has failed
Click to expand...
Click to collapse
2 months 3 visits? Whattaplaya!
1 year and no visits..now when im out of warranty I get help from XDA and do it myself
You can justbremove the screw..stop sec.....sviewcover. and be done with it.
Plus try that only 3g thing..that works too.
Sent from my GT-I9500 using XDA Free mobile app
DeepankarS said:
2 months 3 visits? Whattaplaya!
1 year and no visits..now when im out of warranty I get help from XDA and do it myself
You can justbremove the screw..stop sec.....sviewcover. and be done with it.
Plus try that only 3g thing..that works too.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
I know abt the 3g thing. I am using only 3g just for this reason but battery life is horrible with 3g on. So i cant live with that
btw what do u think abt phone exchange if issue is not resolved ?
Abhi Dahiya said:
I know abt the 3g thing. I am using only 3g just for this reason but battery life is horrible with 3g on. So i cant live with that
btw what do u think abt phone exchange if issue is not resolved ?
Click to expand...
Click to collapse
Bro if you had "searched", there was no need of this thread. Its the 10th or the 20th of the same kind.
Plus if you want to exchange it and still something like this happens then?
Its not that an issue. Your phone is just 2 months old you cant even root it. If you couldve, then any CM rom or an xposed module wouldve done wonders.
Sent from my GT-I9500 using XDA Free mobile app
DeepankarS said:
Bro if you had "searched", there was no need of this thread. Its the 10th or the 20th of the same kind.
Plus if you want to exchange it and still something like this happens then?
Its not that an issue. Your phone is just 2 months old you cant even root it. If you couldve, then any CM rom or an xposed module wouldve done wonders.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
There is some international thread (not on xda)where i read about this issue few weeks ago.
There few people tried diff roms but the issue couldn't be resolved. The screen blinking continues.
My phone has been ok for 1st one and a half months but one day after i came home suddenly this started... So it's not like i am surely going to get the issue in new piece
Abhi Dahiya said:
There is some international thread (not on xda)where i read about this issue few weeks ago.
There few people tried diff roms but the issue couldn't be resolved. The screen blinking continues.
My phone has been ok for 1st one and a half months but one day after i came home suddenly this started... So it's not like i am surely going to get the issue in new piece
Click to expand...
Click to collapse
Well touchwiz based roms might have this problem.
There is a huge difference between CM roms and TW roms.
And also S view cover works only with TW based roms..so..blinking is a hard to digest fact on CM based roms.
Sent from my GT-I9500 using XDA Free mobile app
DeepankarS said:
Well touchwiz based roms might have this problem.
There is a huge difference between CM roms and TW roms.
And also S view cover works only with TW based roms..so..blinking is a hard to digest fact on CM based roms.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
See this =
http://mybroadband.co.za/vb/showthread.php/578651-Faulty-magnetic-sensor-S4
This guy also didn't have the issue resolved by flashing different roms
Abhi Dahiya said:
See this =
http://mybroadband.co.za/vb/showthread.php/578651-Faulty-magnetic-sensor-S4
This guy also didn't have the issue resolved by flashing different roms
Click to expand...
Click to collapse
Uhhh...he did not mention which roms..
CM does not have any provision for the sview cover so how can itthe screen flash :/
CM based roms and Custom Touchwiz roms are different!
Touchwiz is just like the samsung we are using having mostly samsung stuff and look and feel is just like of samsung.
CM based roms are pure android. They are very stable and have no such thing as samsung apps or samsung's stuff.
A CM based rom looks as if we are using nova launcher (if you just use the launcher from play store, youll get a feel of CM roms) but CM roms infact are lighter, faster and smoother as they are pure android.
Sent from my GT-I9500 using XDA Free mobile app
My i9505 uses PhoeniX rom v9.4. I've just found that i couldn't use bottom area of touch screen by using some test touch screen software on Google Play. Please see the attachment. Could anyone help me on this problem ? Thank you.
bkxd98 said:
My i9505 uses PhoeniX rom v9.4. I've just found that i couldn't use bottom area of touch screen by using some test touch screen software on Google Play. Please see the attachment. Could anyone help me on this problem ? Thank you.
Click to expand...
Click to collapse
Back up your data and flash full stock rom form Odin.
Sent from my GT-I9505 using XDA Premium 4 mobile app
Battlehero said:
Back up your data and flash full stock rom form Odin.
Sent from my GT-I9505 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I try to flash some full stock roms (donwload from sammobile.com) by Odin but problem isn't fixed. Could you suggest me some link of stock roms/kernel ? Thank you.
I think you should contact Samsung
bkxd98 said:
I try to flash some full stock roms (donwload from sammobile.com) by Odin but problem isn't fixed. Could you suggest me some link of stock roms/kernel ? Thank you.
Click to expand...
Click to collapse
If flashing a stock rom didn't fix your issue then you should get in touch with Samsung, they will send you a package in which you will put the items that they ask and send it off. I would also like to make sure that you didn't drop the phone or any type of water damage that may cause this issue.
If the phone didn't sustain and water damage or get damaged by falling then you should be entitled for a repair in the 2 year warranty of the phone.
Good luck!
bkxd98 said:
I try to flash some full stock roms (donwload from sammobile.com) by Odin but problem isn't fixed. Could you suggest me some link of stock roms/kernel ? Thank you.
Click to expand...
Click to collapse
Install stock rom.
Type *#0*# in the dialer
A test will appear.
Run the touch and tsp hovering tests and let us know of the results.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Battlehero said:
If flashing a stock rom didn't fix your issue then you should get in touch with Samsung, they will send you a package in which you will put the items that they ask and send it off. I would also like to make sure that you didn't drop the phone or any type of water damage that may cause this issue.
If the phone didn't sustain and water damage or get damaged by falling then you should be entitled for a repair in the 2 year warranty of the phone.
Good luck!
Click to expand...
Click to collapse
My i9505 is second hand in Vietnam and it's bough in other country and brought to Vietnam. I think your method won't work. However, i will try it if this is the unique solution i have. Thank you.
DeepankarS said:
Install stock rom.
Type *#0*# in the dialer
A test will appear.
Run the touch and tsp hovering tests and let us know of the results.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
Touch test is failed and hovering test is pass. Please see the attachments.
The black line in picture of touch test is the limit of usable touch screen.
Thank you.
The screen digitizer needs a replacement.
Did you drop your phone? Or maybe sweat seeped in?
Could be anything. But this is a faulty hardware issue for sure.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Good luck!
It doesn't matter if your phone is second hand, I simply called Samsung and explained to them that I had an issue with my device, they asked for the serial number and IMEI number. You should at least attempt to contact Samsung if that fails then you should look for an alternative solution.
:fingers-crossed:
is it possible to set knox counter to 0x0 after all these years from release? do someone found a way to do that? i recently installed cm13 and my counter became 0x1(4)
that's not a rly big problem for me because phone is working perectly and soon will change it, but i want to know if exist a solution
hope someone can help me
No.
Funny when I flashed it became 0x1(2). Does anyone knows what is the difference between 2 and 4?
I think its just the counter. The actual board physically changes when Knox trips, so unless you get a new board(pretty much buying a new phone inside out), then as detection said the answer is no.
Sent from my SAMSUNG-SM-G900A using Tapatalk