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Questions & Answers/Troubleshooting
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Fire HD 8 (KFDOWI)
&
Fire HD 10 (KFSUWI)
7th Gen/2017
Note: Rather than create another thread, I just updated the thread title to include the 7th Gen HD 10.Just remember they do have slightly different hardware. -4 March 2018
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Fire OS 5.3.1.0 was the last version to be rootable,
for all Fires except the 7th gen HD 10.
Do not attempt to downgrade. - 7th Oct 2018
FAQs
Manual Update
https://forum.xda-developers.com/hd8-hd10/general/unbrick-amazon-fire-hd-8-10-t3240034
Download Firmware
7th Gen HD 8
https://www.amazon.com/gp/help/customer/display.html?nodeId=202144610
7th Gen HD 10
https://www.amazon.com/gp/help/customer/display.html?nodeId=202194760
Currently there is no known root method - 14 July 2017
There is no reliable way to stop updates, without rooting. - 14 July 2017
see https://forum.xda-developers.com/amazon-fire/general/how-to-install-google-play-store-fire-t3486603 on how to add google framwork/playstore without root. - 14 July 2017
Thank you for starting this.
Buzzing audio noise issue
I've recently bought one of these & it seems pretty good for the money (i.e. £40 on prime day with student discount). I've installed the Google Play Store & downloaded some apps & everything works fine so far. It's mostly being used to listen to music using the Google Music & BBC Radio apps, both of which work fine.
However I've noticed a couple of issues with the audio which are quite annoying. The tablet is connected to my stereo amplifier via a cable (headphone jack to 2 stereo jack). The first problem is when the amp is on but the tablet is off there is a buzzing noise. Secondly, when the tablet is on audio plays perfectly with no buzzing but when whatever is playing has finished (i.e. when no sound is playing) there is silence for some time (maybe 5 or 10 minutes) but then a buzzing noise starts & repeats erratically. However, this noise stops as soon as the tablet screen is switched on. The noise sounds like the tablet isn't earthed correctly but I've used the same cables & connections with my old Nexus 7 tablet without any problem so don't see why this should be any different.
Having spoken with Amazon they suggest a factory reset which I'm holding back from doing as it's taken me some time to set it up & I'd rather not go through it again. However, they did remove the adverts from the lockscreen for free while I was chatting to them which was good.
Anyway, my question is does this sound like a software fault, a hardware fault, or an issue with the cable I'm using. Obviously, if it's a hardware fault I'll have to send it back anyway but it's a pain whatever as I'm quite happy with it otherwise. Also if I send it back does anyone think that the fact I've installed the Google Play Store on it will affect the return.
Sorry for long rambling post but couldn't find anything about this issue anywhere else & appears this is the first question posted in this thread so maybe it's a bit too early to expect anyone to be able to answer from experience yet.
Cheers anyway.
Eagerly awaiting root fix for these!
Blank Home Screen on HD8-7th
I have a Fire HD 8, 7th Gen, running Fire OS 5.4.0.0.
My problem is that my home screen will sometimes go blank. I can swipe down to show the Brightness etc, and I can hit the square on the bottom to see and use any running apps, but the screen that usually shows Home, Books, Video, etc is completely blank. I can swipe down, open settings, and navigate through there with no problems.
I have done a factory reset, and still have the symptoms.
The only things I have done after the reset is install Adobe acrobat from the Amazon Appstore, and install the Google Play Store using these APKs:
edit: I am having a hard time with the forum link autodetect. All of these are on www<DOT>.apkmirror<DOT>com.
apk/google-inc/google-account-manager/google-account-manager-5-1-1743759-release/google-account-manager-5-1-1743759-android-apk-download/
apk/google-inc/google-services-framework/google-services-framework-5-1-1743759-release/google-services-framework-5-1-1743759-android-apk-download/
apk/google-inc/google-play-services/google-play-services-10-2-98-release/google-play-services-10-2-98-230-146496160-android-apk-download/
apk/google-inc/google-play-store/google-play-store-7-4-25-release/google-play-store-7-4-25-l-all-0-pr-145823605-android-apk-download/
Any suggestions? I am willing to try another reset, and try without the Google stuff for a few days, but it seems like lots of people are using this on this tablet without problem.
Thanks,
Ed
EdStokes said:
I have a Fire HD 8, 7th Gen, running Fire OS 5.4.0.0.
My problem is that my home screen will sometimes go blank. I can swipe down to show the Brightness etc, and I can hit the square on the bottom to see and use any running apps, but the screen that usually shows Home, Books, Video, etc is completely blank. I can swipe down, open settings, and navigate through there with no problems.
I have done a factory reset, and still have the symptoms.
The only things I have done after the reset is install Adobe acrobat from the Amazon Appstore, and install the Google Play Store using these APKs:
edit: I am having a hard time with the forum link autodetect. All of these are on www<DOT>.apkmirror<DOT>com.
apk/google-inc/google-account-manager/google-account-manager-5-1-1743759-release/google-account-manager-5-1-1743759-android-apk-download/
apk/google-inc/google-services-framework/google-services-framework-5-1-1743759-release/google-services-framework-5-1-1743759-android-apk-download/
apk/google-inc/google-play-services/google-play-services-10-2-98-release/google-play-services-10-2-98-230-146496160-android-apk-download/
apk/google-inc/google-play-store/google-play-store-7-4-25-release/google-play-store-7-4-25-l-all-0-pr-145823605-android-apk-download/
Any suggestions? I am willing to try another reset, and try without the Google stuff for a few days, but it seems like lots of people are using this on this tablet without problem.
Thanks,
Ed
Click to expand...
Click to collapse
Since this thread is pretty quiet & doesn't seem to have any responses I can only offer my own experience which is that I've installed Google Play Store following this thread:
how-to-install-google-play-store-fire-t3486603 & haven't experienced this issue. I'm not sure about the source of your apks but if you're getting them from elsewhere maybe try the links in the thread I've given to see if that makes any difference?
You could get the tablet replaced as a factory reset is the standard test Amazon suggest before offering a replacement so if that hasn't worked then it is likely an issue with the tablet itself. If you do chat to Amazon about it is worth mentioning the ads on the lockscreen (if you have them) as you can get them removed for free fairly easily (basically by just mentioning them).
sd_shadow said:
FAQs
Currently there is no known root method - 14 July 2017
There is no reliable way to stop updates, without rooting. - 14 July 2017
see https://forum.xda-developers.com/amazon-fire/general/how-to-install-google-play-store-fire-t3486603 on how to add google framwork/playstore without root. - 14 July 2017
Click to expand...
Click to collapse
Thanks for the helpful post. Are you aware of a dedicated thread (or other place) where dev-minded individuals working with the hd fire 7th gen may frolic in efforts to root/unlock bootloader? At least a list of known potential exploits etc? I had no trouble finding such resources for my Note 4. I don't expect to have time to really dig in - but I might contribute in small ways.
---------- Post added at 06:22 AM ---------- Previous post was at 05:56 AM ----------
EdStokes said:
Any suggestions? I am willing to try another reset, and try without the Google stuff for a few days, but it seems like lots of people are using this on this tablet without problem.
Thanks,
Ed
Click to expand...
Click to collapse
A couple thoughts-
-the steps must be followed in order on that post or things night get wonky.
-are you using the stock launcher or something else? I had similar issues with launcherpro. Did you start to follow the instructions on how to change your launcher perhaps?
-I had better luck when installing the apks from my device instead of sideloading. I have some ideas as to why, but that doesn't matter in this post.
-Do you have a particular setting that is synchronizing after you log in? You night try turning off app sync and backup and then clearing the data/cache for the launcher app.
Perhaps the easiest solution is to change your launcher app to something nicer. I've been using Nova (pretty standard launcher replacement) and it works great.
Blank Home Screen - resolution
Thank you all for your advice.
Here is what worked for me:
I uninstalled the Google Play store from my home screen, then reinstalled all four apks from my SD Card. I don't know why this worked, because I thought I did that before. Maybe I installed directly from the APK website, I don't know, but I have not seen the blank home screen I described above since.
By this time, I had already talked to Amazon, and their policy seemed to be "Blank screen after system restore? Ship him a replacement." So now I am returning a probably perfect HD8 to Amazon. <shrug>
Thanks, again, and I am looking forward to when you geniuses figure out how to root the HD8.
Ed
Hey I just ordered my HD 8 2017 and I'm worried I won't be able to stream to my chromecast. I use plex and netflix and something else I should maybe not mention, but I just wanted to make sure I could use this stuff because it's like 50% of what I plan on using it for.
staythepath said:
Hey I just ordered my HD 8 2017 and I'm worried I won't be able to stream to my chromecast. I use plex and netflix and something else I should maybe not mention, but I just wanted to make sure I could use this stuff because it's like 50% of what I plan on using it for.
Click to expand...
Click to collapse
I haven't tried using mine to stream to other devices, but after installing the Google App Store (see other posts above), I've watched Netflix and have watched content streamed from my home PC using Plex. No issues so far.
Hey guys, anyone is having issues with the YouTube app crashing while viewing the subscriptions tab or having heavy lag? I can't even view that tab without the app force closing itself.
Hi! I'm running Fire OS 5.4 and I've installed the Google Play, Google Framework, Google Home, etc...
but I can't seem to get Netflix to display the Chromecast button, also Plex has the icon, but it's unable to cast to the device.
I like the tablet, don't mind the adds, won't even root it if there is a fix for the Chromecast issue. C'mon Amazon, it's an Android, stop restricting my life...
---------- Post added at 03:21 AM ---------- Previous post was at 03:14 AM ----------
staythepath said:
Hey I just ordered my HD 8 2017 and I'm worried I won't be able to stream to my chromecast. I use plex and netflix and something else I should maybe not mention, but I just wanted to make sure I could use this stuff because it's like 50% of what I plan on using it for.
Click to expand...
Click to collapse
I'm having an issue with Plex casting to the Chromecast, it shows up within the app, but isn't able to cast to device.
Netflix, I don't see the icon anywhere, not even when you start the play the video.
Hoping there's a fix that doesn't require a root, but I like you would really like to use this feature.
I took my 5.4.0.1 device back to the store and exchanged for one with 5.4.0.0 and used the debloater tool to remove/hide OTA updates, should I block anything other than com.amazon.device.software.ota and com.amazon.kindle.otter.oobe.forced.ota?
The ads don't hurt me so I left that but installed the Nova Launcher and Google Services, should I avoid registering with Amazon because of this? Will registering the device with Amazon cause any problems after installing those and blocking updates?
Didn't realize it, but I bought (again) moon reader pro and calibre companion on amazon appstore. I didn't know that they used their monopoly to block installation of alternative book apps from their own store.
Good thing for the sideload though. I didn't think I'd need it but Amazon forced me.
Just purchased a n Amazon Fire Tablet HD 8 7 gen after my Google Nexus 7 touch screen stopped responding, would like to get info off that device but that's another story. The Fire Tablet working fine but I feel restricted with the ads and apps. I would like to make this tablet open some like the nexus 7. What's the best way to make that happen on this devis.
gogo1555 said:
Just purchased a n Amazon Fire Tablet HD 8 7 gen after my Google Nexus 7 touch screen stopped responding, would like to get info off that device but that's another story. The Fire Tablet working fine but I feel restricted with the ads and apps. I would like to make this tablet open some like the nexus 7. What's the best way to make that happen on this devis.
Click to expand...
Click to collapse
you can install a different launcher
see
https://forum.xda-developers.com/hd8-hd10/general/using-nova-launcher-to-replace-fire-t3511831
Sent from my PH-1 using XDA Labs
Depending on the fire os version, you can disable several apps, stop auto updates, install play store, change launcher and disable lockscreen adds. Just do a search un the amazon fire forum.
This is the thread.. https://forum.xda-developers.com/amazon-fire/general/amazon-fire-utility-tool-bloat-removal-t3641151
Also are included any launcher tool ans you can choose your favorite launcher..
gogo1555 said:
Just purchased a n Amazon Fire Tablet HD 8 7 gen after my Google Nexus 7 touch screen stopped responding, would like to get info off that device but that's another story. The Fire Tablet working fine but I feel restricted with the ads and apps. I would like to make this tablet open some like the nexus 7. What's the best way to make that happen on this devis.
Click to expand...
Click to collapse
Thank you, but I saw a thread that was similar to my issue and I called Amazon told them I want to send the tablet back and get a tablet with no Special Offers. They cancelled the Special Offer free of charge. That's customer service!
Did you ever have any issues after doing what you mentioned? I already had one tablet auto-update and really want to make sure the second is safe.
GreenElephants said:
I took my 5.4.0.1 device back to the store and exchanged for one with 5.4.0.0 and used the debloater tool to remove/hide OTA updates, should I block anything other than com.amazon.device.software.ota and com.amazon.kindle.otter.oobe.forced.ota?
The ads don't hurt me so I left that but installed the Nova Launcher and Google Services, should I avoid registering with Amazon because of this? Will registering the device with Amazon cause any problems after installing those and blocking updates?
Click to expand...
Click to collapse
Please help root tablet kindle fire HDX 8.9 3 gen OS 4.5.5.3. Please, can you tell me how to root that tablet
Hi, spotted your question, I am in the same boat as you and a Newbie. I purchased 8 of these Tablets on eBay and am now trying to get them rooted. I suggest you read the Kindle Fire for Beginners https://forum.xda-developers.com/t/guide-kindle-fire-for-beginners.1552547/ I found it very usefull and am still going through the documentation in the links. It was all written 10 years ago, so I won't be looking for a quick fix. Unless you find one first
ricracz said:
Hi, spotted your question, I am in the same boat as you and a Newbie. I purchased 8 of these Tablets on eBay and am now trying to get them rooted. I suggest you read the Kindle Fire for Beginners https://forum.xda-developers.com/t/guide-kindle-fire-for-beginners.1552547/ I found it very usefull and am still going through the documentation in the links. It was all written 10 years ago, so I won't be looking for a quick fix. Unless you find one first
Click to expand...
Click to collapse
Thanks for answering.
If you manage to root and want to share it, I would appreciate it.
I barely know English and computer science.
Hi Luis
I have tried many ways, but none of them work. Its too old for anyone with the right skills to spend time on it. If you want to run non- Appstore applications then I found some of them work fine. The real question is why do you want to root it in the first place?
ricracz said:
Hi Luis
I have tried many ways, but none of them work. Its too old for anyone with the right skills to spend time on it. If you want to run non- Appstore applications then I found some of them work fine. The real question is why do you want to root it in the first place?
Click to expand...
Click to collapse
Thanks for responding. I wanted it root because most applications already tell me that they do not work with that old version. I'll have to end up throwing away that tablet. A pity. With which applications do you use it?. Thank you.
Hi Luis, I have side-loaded Fotoo that I use on my Android Phone, It creates a slideshow from your photo's. You can link it to One Drive so getting the photos onto your Kindle Fire's poor storage is not a problem. It also have a start and stop feature, so I just leave it plugged in and running 24/7
If it complains about Google Play then you will need to install some Google related files - see below.
I have attached the 4 files you need to get started, because the Fire is not rooted these files do not get you connected to the Play Store, but its seems its enough to get some apps working - maybe even the ones you have tried.
You need to install them in order, A,B.C then D, don't run them - they just need to be installed.
Good Luck.....
Did you look in this post?
Unlock and Root of Kindle HDX 3rd Gen with Fire OS 4.5.5.3
Hey Guys, I have tried to my knowledge over the past year every now and then, whenever I came across a new method/guide, to unlock and root my device. I want the f-ing Google Play Store on my Kindle too. I come from the Previous Version to...
forum.xda-developers.com
So after my grandchildren signed me up to Amazon Prime without my knowledge on my kindle fire, I decided to use the kindle toolbox on their brand new fire HD 10 tablets (11th generation).
I completely debloat all the Amazon software (after enabling dev options menu), install google play services, waited a minimum of 10 mins as advised before trying google play and I also installed evie launcher – all of this was done using the toolbox v27.
The problem is when I try to log my kids into their new tablets using their own gmail accounts, I keep getting the ‘something went wrong’ screen and all I can do is try again, but it keeps on failing.
I’ve tried not removing amazon software and then adding google play, but that doesn’t work.
The only thing that does work is if I login to play store using my account.
My thinking is this must be a family link / permissions thing because they’re all under 8 years old.
The really confusing thing is when I did this same thing on my kids Huawei T30 tablets, it worked fine, no problems???
So, it’s either some security setting in the fire tablet, or because these fire tablets have a newer version of android than the old and no longer working Huawei tablets (Android v6).
Anyone got any ideas how I can login my kids into their own play store on their own fire hd 10 tablets using their own google accounts, without creating child profiles and without leaving my account logged in on their tablets for them?
The only thing I can come up with is to change their d.o.b. in their google accounts, log them in, then change it back, but I suspect this won’t work long term.
I really need to understand what’s causing the problem first.