Database Users

Wifes Desire Z boots to a blank white screen

Yesterday my wife picked up her phone to use it and found that when she pressed the power button the screen was just white. She couldn't turn it off and had to pull the battery to restart it. The phone is now still going the same thing.
It's running completely stock and has been fine for the 11 months she's had it.
I've tried the hard reset using the buttons and while I can't see anything on the screen the phone does vibrate when expected. Also if i tap the screen with my finger the occasional black line will appear and then vanish again.
Any thoughts?

Are you able to enter bootloader or recovery?
Sent from my HTC Vision using XDA App

No matter what I do the screen is just plain white. I think the phone is working as normal apart from the screen itself. Sadly I have it with me at work and the wife took the SIM out since it was broken. I want to see if it can receive calls.

Can you boot into fastboot via power + vol down?
If so, you can perform a factory reset and that skulls fix it.

I believe the phone is going into it but I cannot SEE that it is as the screen never displays anything other than blank white.
I know that it is doing something different to normal boot because normal boot has a vibration and booting with vol down does not.
I've tried the various button presses even though I cant see the display and I think it's worked, but the screen is still just plain white.
I have a feeling it is just the ribbon.

DarrenT said:
I believe the phone is going into it but I cannot SEE that it is as the screen never displays anything other than blank white.
I know that it is doing something different to normal boot because normal boot has a vibration and booting with vol down does not.
I've tried the various button presses even though I cant see the display and I think it's worked, but the screen is still just plain white.
I have a feeling it is just the ribbon.
Click to expand...
Click to collapse
Sounds like ribbon to me boss
Sent from my HTC Vision using xda premium

Just an update. Sure enough with a new £28 screen from eBay the problem is resolved.
I think Wifey wants to sell it and get P4U to buy her out of what is left on the contract so she can get something else. She really wanted a keyboard but she's found she doesn't use it.

I also think the ribbon's the problem. Take it to HTC, maybe?

Black Shroud of Death

FML! I went ahead and did it! I mentioned that I hadn't had an SOD or reboot since ICS and now enraged the gods of karma and pulled down on myself a wrath unlike any other!
Yes, I have a problem that I call the Black Shroud of Death. Using transformer and the backlight goes out. I click the power on and I see the backlight go on but I don't see anything on the screen. Hmm, figure that I must have gotten my first SOD or maybe a misbehaving app is FC'ing. So I reboot, the ASUS logo flashes a bunch of times and then it goes to a black screen...backlight is still on though. It never "seems" to boot. I reboot a couple of times and it repeats the same process.
Then something odd happens, when playing with the power and volume keys I notice the lock screen for a second appears. Playing around more and suddenly I see the lock screen BUT only if I hold the volume keys. So, it IS booting but for some reason, the display is unable to show graphics. The backlight is on too so it's not a backlight issue.
I am able to unlock and I start disabling settings(I'm on Megatron) in hopes to hit on the cause of this issue. I release the keys and I'm back to the Black Shroud again! If I'm lucky, I can make it reboot into recovery where I don't need to hold keys to see options.
I tried downgrading to a different GAPPS version as I had previously upgraded and wanted to see if that's the problem. While it boot, the typical gapps upgrade screens were flashing like crazy.
I tried reflashing my ROM but that didn't seem to do anything.
My guess is that I need to completely power down and clear out some bad crap in the video memory. I opened the back of the unit but couldn't figure out how to pull the battery cable. I did manage to ruin some plastic clips on the bottom or something, so yeah the less than perfect bottom fit is now fun. So, my next step is to let it power down, charge it up and see what happens.
Any advice...other than don't enrage the Gods?

Skyeclad said:
FML! I went ahead and did it! I mentioned that I hadn't had an SOD or reboot since ICS and now enraged the gods of karma and pulled down on myself a wrath unlike any other!
Yes, I have a problem that I call the Black Shroud of Death. Using transformer and the backlight goes out. I click the power on and I see the backlight go on but I don't see anything on the screen. Hmm, figure that I must have gotten my first SOD or maybe a misbehaving app is FC'ing. So I reboot, the ASUS logo flashes a bunch of times and then black screen...backlight is still on though. It never "seems" to boot. I reboot a couple of times and it repeats the same process.
Then something odd happens, when playing with the power and volume keys I notice the lock screen for a second appears. laying around more and suddenly I see the lock screen BUT only if I hold the volume keys. So, it IS booting but for some reason, the display is unable to show graphics. The backlight is on too so it's not a backlight issue.
I am able to unlock and I start disabling settings(I'm on Megatron) in hopes to hit on the cause of this issue. I release the keys and I'm back to the Black Shroud again! If I'm lucky, I can make it reboot into recovery where I don't need to hold keys to see options.
I tried going down to a different GAPPS version as I had previously upgraded and wanted to see if that's the problem. While it boot, the typical gapps upgrade screens were flashing like crazy.
I tried reflashing my ROM but that didn't seem to do anything.
My guess is that I need to completely power down and clear out some bad crap in the video memory. I opened the back of the unit but couldn't figure out how to pull the battery cable. I did manage to ruin some plastic clips on the bottom or something, so yeah the less than perfect bottom fit is now fun. So, my next step is to let it power down, charge it up and see what happens.
Any advice...other than don't enrage the Gods?
Click to expand...
Click to collapse
Sorry, this post isn't going to help, but I literally laughed out loud when I saw
Skyeclad said:
FML! I went ahead and did it! I mentioned that I hadn't had an SOD or reboot since ICS and now enraged the gods of karma and pulled down on myself a wrath unlike any other!
Click to expand...
Click to collapse
in the preview of the post. Lol

Maybe I should delete my original Karma-Killing post as a start.

Well, it certainly doesn't sound like a software issue to me. I would exchange it for another.

a.mcdear said:
Well, it certainly doesn't sound like a software issue to me. I would exchange it for another.
Click to expand...
Click to collapse
It might not be software but I can see the recovery screen so I have some reasons to believe it could still be software. Unfortunately, if I try to RMA, they're going to say that I voided the warranty....because I probably did by opening the case AND running a cooked ROM. So, they'll fix it but as a service. I'm not sure it would be worth the cost.

Wait for the next update. I tried sending it in for repair. No change what so ever. If it is software you got me beat on the weirdest ICS bug.

yanbo2012 said:
Wait for the next update. I tried sending it in for repair. No change what so ever. If it is software you got me beat on the weirdest ICS bug.
Click to expand...
Click to collapse
Yeah, I think it's some corrupted memory that sticks around after reboot. At least I hope so. When I get home tonight I'm going to charge it up and see if the power draining helped.
If not...well, it might be time to think about my next tablet. I'm interested in seeing how the "Google Play Tablet" turns out as their might be integration with home theater stuff. Then there's the updated Transformers or maybe the iPad. Yeah, I know iOS is boring as hell but it has lots of tablet apps and gets new one's first. I'm kind of getting tired of seeing...."Coming for Android".

Skyeclad said:
Yeah, I think it's some corrupted memory that sticks around after reboot. At least I hope so. When I get home tonight I'm going to charge it up and see if the power draining helped.
If not...well, it might be time to think about my next tablet. I'm interested in seeing how the "Google Play Tablet" turns out as their might be integration with home theater stuff. Then there's the updated Transformers or maybe the iPad. Yeah, I know iOS is boring as hell but it has lots of tablet apps and gets new one's first. I'm kind of getting tired of seeing...."Coming for Android".
Click to expand...
Click to collapse
Yea, you screwed up by opening it. You might as well upgrade if all else fails. I'd hold off on another transformer for as long as I can though if I were you...already hearing about minor defects in tf300s such as light bleeding.
Then there's always the...iPad...but make sure you update if you get one! Jailbreak that MF first and then you'd be good to go. My dad wants me to jailbreak his iPad 2, but it doesn't help that he's "update happy"

Skyeclad said:
I opened the back of the unit but couldn't figure out how to pull the battery cable. I did manage to ruin some plastic clips on the bottom or something, so yeah the less than perfect bottom fit is now fun. So, my next step is to let it power down, charge it up and see what happens.
Any advice...other than don't enrage the Gods?
Click to expand...
Click to collapse
So, with some plastic clips damaged. Does it close properly now?
The battery cable should be either soldered onto the board or it uses zip cconnector. Nowadays cable/ribbon cable uses zip connector on motherboard.
And not all TF101/G would have 100% perfectly & exactly the same and this might giving you a little not so perfect in term of tiny capacitances on the board. This little components sometimes don't hold voltages that good as they should. Thus giving some trapped voltages and having your battery connected makes this trapped voltages remain in it. The best option now is to drained your TF101 completely and stay drained for another day(this is to let the capacitances drain its trapped voltages). The next time you boot and it might just solved your problem..

farsight73 said:
So, with some plastic clips damaged. Does it close properly now?
The battery cable should be either soldered onto the board or it uses zip cconnector. Nowadays cable/ribbon cable uses zip connector on motherboard.
And not all TF101/G would have 100% perfectly & exactly the same and this might giving you a little not so perfect in term of tiny capacitances on the board. This little components sometimes don't hold voltages that good as they should. Thus giving some trapped voltages and having your battery connected makes this trapped voltages remain in it. The best option now is to drained your TF101 completely and stay drained for another day(this is to let the capacitances drain its trapped voltages). The next time you boot and it might just solved your problem..
Click to expand...
Click to collapse
Almost, there's a slight bulge in the bottom but it fits on the dock.
Unfortunately, I think it's a hardware problem. I tried unbricking the device using NVFlash to load stock ICS but the entire time the screen never displayed anything. It didn't look like the entire Flash job completed and I can't get the back light to turn on now. I can't even tell if it's charging.
Anything more I can try before I chalk this up to a brick?

Skyeclad said:
Almost, there's a slight bulge in the bottom but it fits on the dock.
Unfortunately, I think it's a hardware problem. I tried unbricking the device using NVFlash to load stock ICS but the entire time the screen never displayed anything. It didn't look like the entire Flash job completed and I can't get the back light to turn on now. I can't even tell if it's charging.
Anything more I can try before I chalk this up to a brick?
Click to expand...
Click to collapse
Have you tried leaving it for a day or two in total battery drained??
List you could do/perform.
1) NVflash works on B60 and below.. check yours
2) Put it in a freezer for a night
3) Dissemble again and see if anything disconnected or loose since the last time you open it.
4) Smell it and see if anything like burn smell around the motherboard(this could be over voltage from a weak components).
.
.
.
.
.
If all above still yielled the same result..
5) Check and see if your TF101 could survive 2 storey height drop..
Good Luck..

farsight73 said:
Have you tried leaving it for a day or two in total battery drained??
List you could do/perform.
...
2) Put it in a freezer for a night
...
Good Luck..
Click to expand...
Click to collapse
A lot of LCD screens can be damaged by freezing, unless you know that the TF is safe I would not freeze it.

OK, I managed to unbrick the device but I still can't see any video. Backlight is working fine and I can output to HDMI. Digitizer is also working fine as I can manipulate the screen and see the result on the TV.
So, now that I'm at stock ICS and can output video. Does this narrow it down to an LCD problem? If so, is there a loose wire I can check? Am I likely going to have to send it to ASUS for repair?

Skyeclad said:
OK, I managed to unbrick the device but I still can't see any video. Backlight is working fine and I can output to HDMI. Digitizer is also working fine as I can manipulate the screen and see the result on the TV.
So, now that I'm at stock ICS and can output video. Does this narrow it down to an LCD problem? If so, is there a loose wire I can check? Am I likely going to have to send it to ASUS for repair?
Click to expand...
Click to collapse
Lol, didn't you already take it apart before?

I2IEAILiiTY said:
Lol, didn't you already take it apart before?
Click to expand...
Click to collapse
Yes, but at the time I was looking for a cable that I could loosen, now I'm looking for a cable to tighten. Fml, yes it sounds stupid but I'm at the point where I need to decide if a repair or replacement is the next step. I'm not thrilled with anything out there.

Almost exactly the same problem here...
I have a very similar problem to yours right now; the screen on my TF101 is entirely black but the backlight is on and i can output through HDMI fine. I'm still under warranty but i can't RMA it at the moment as it is running Android Revolution HD and i need to restore it to stock Asus TW firmware before they would fix it. Problem is Rogue XM Recovery is not able to output through HDMI ;p, so now i have to wait for someone to post screenshots/pictures on a thread that i started showing the menu for the recovery and the other screens involving wiping the dalvik cache and installing from zip file. Any closer to solving the problem?

I had the same problem of the backlight being on but no video. It worked over the hdmi but that was it. I had to send in my unit via a RMA to get it fixed.
Thankfully it was under warranty so they fixed it. Did you drop your unit?

MeLikes said:
I have a very similar problem to yours right now; the screen on my TF101 is entirely black but the backlight is on and i can output through HDMI fine. I'm still under warranty but i can't RMA it at the moment as it is running Android Revolution HD and i need to restore it to stock Asus TW firmware before they would fix it. Problem is Rogue XM Recovery is not able to output through HDMI ;p, so now i have to wait for someone to post screenshots/pictures on a thread that i started showing the menu for the recovery and the other screens involving wiping the dalvik cache and installing from zip file. Any closer to solving the problem?
Click to expand...
Click to collapse
Just out of curiosity, why not nvflash your way back to stock? I did because I couldn't find my HDMI mini cable. I haven't opened my tablet again. I'm going to try to RMA it.

try to nvflash stock rom and start over? that would your best chance....
Sent from my Transformer TF101 using xda premium

Well first of all i don't know how to use NVflash, and secondly i have a B70 transformer so i don't know if it will work. Also i need to flash the stock Taiwan firmware because that's the original firmware that came with it and i can't find instructions for that. Just wondering though does flashing the stock rom using NVflash also install the stock recovery?

Touchscreen problem.

I bought my TF300 at Amazon June and basically it works well until yesterday.
The sympton is like someone keep tapping the specific areas of touchscreen and never stop, actually i haven't put my finger on ,even i didn't hold the tablet, just put it on desktop.
I had to tried to hold the power button to restart the TF300 several times and finally it looks become normal.
But this morning, when i power it on, the problem occurred.
Anyone have idea this problem ?

Weird. Do you have a screen protector on? If you do, you might need to take it off. If you don't, try cleaning your screen with the cloth it came with, also do a cold reboot (this is done by turning off your tablet then turning it back on holding the volume down button until you see some text in the upper left of the screen, after that just leave the tablet do he's thing, meaning don't touch anything else until it boots up). If that doesn't fix the problem, you will need to try to do a factory reset. If that fails to fix the problem I suggest you contact ASUS support or if its still under amazon's warranty exchange for a new one.

jgaf said:
Weird. Do you have a screen protector on? If you do, you might need to take it off. If you don't, try cleaning your screen with the cloth it came with, also do a cold reboot (this is done by turning off your tablet then turning it back on holding the volume down button until you see some text in the upper left of the screen, after that just leave the tablet do he's thing, meaning don't touch anything else until it boots up). If that doesn't fix the problem, you will need to try to do a factory reset. If that fails to fix the problem I suggest you contact ASUS support or if its still under amazon's warranty exchange for a new one.
Click to expand...
Click to collapse
Thanks for your suggestion.
I found a member had the some problem. See thread: http://forum.xda-developers.com/showthread.php?t=1653178
I gotta to contact ASUS local first.
A friend of mine bought it in Amazon U.S for me and bring it to China, which makes me hard to exchange ( International post fee and custom tax).

I had that problem
abczhou said:
I bought my TF300 at Amazon June and basically it works well until yesterday.
The sympton is like someone keep tapping the specific areas of touchscreen and never stop, actually i haven't put my finger on ,even i didn't hold the tablet, just put it on desktop.
I had to tried to hold the power button to restart the TF300 several times and finally it looks become normal.
But this morning, when i power it on, the problem occurred.
Anyone have idea this problem ?
Click to expand...
Click to collapse
Mine wasn't picking when I pressed on the screen... I open the back and saw a ribbon cable was kinda loose and held with tape. So I pressed it in and put more tape on it and now its fine with the response from the screen.

http://forum.xda-developers.com/showthread.php?t=1764971
I think u have the same problem as i do.
I have just applied a capdase matt screen protector. I am currently testing out if the problem is here or.not.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

abczhou said:
I bought my TF300 at Amazon June and basically it works well until yesterday.
The sympton is like someone keep tapping the specific areas of touchscreen and never stop, actually i haven't put my finger on ,even i didn't hold the tablet, just put it on desktop.
I had to tried to hold the power button to restart the TF300 several times and finally it looks become normal.
But this morning, when i power it on, the problem occurred.
Anyone have idea this problem ?
Click to expand...
Click to collapse
I've noticed differences touch responsiveness between different roms. What are you using?

blakerw87 said:
I've noticed differences touch responsiveness between different roms. What are you using?
Click to expand...
Click to collapse
its a faulty digitizer - i have the same. you can check with phone tester and see if you moce the tab that the screen is seeing inputs (touches) that shouldnt be there.
(see my vid: http://forum.xda-developers.com/showpost.php?p=28416198&postcount=9 )
cheers

stock rom , US .30 ,i think.
It rooted.
since the day i posted the problem here,i used out the battery and recharged it to full,the issue didnt happen again.
what i can recall that before the problem happened,i had connectd it to my PC by USB cable,maybe it is another clue about cause.
Sent from my LG-P990 using xda app-developers app

yes,i am using the screen protector since the firstday I owned it, it works well until that day I met problem . I recalled I had connected the tablet to PC with USB cable once, in other thread ,same problem happened after it removed from dock, probably it is the clue for cause
Sent from my LG-P990 using xda app-developers app

Fix for touchscreen issues
Hey guys,
I thought I'd post my solution to the same problem. It is a hardware issue and I figured it was because of how thin the device is. Basically, I noticed it when I would be playing or if the device started to heat up. Since the battery and screen are so close together, I figured there wasn't enough space and that the heat from the battery was making the tablet think that there was a touch input when there was none.
My solution was to open up the tablet and take the battery out. Then I put slivers of foam (about 1/2" x 2") in between the battery and the screen. Since then I haven't had problems with the touchscreen.
I hope this helps you guys with this problem.

Help! My Tab died!

Hey guys. I have a tablet crisis and I'm hoping one of the beautiful minds in this forum can help me out.
I have had my Galaxy Tab 10.1 for about a year now...never had any issues. I have it rooted, and it was running with Jelly Bean. All of a sudden, it won't turn on. Completely dead. I've tried holding all kinds of button combinations, but nothing happens. Just a dead screen with no signs of life. As far as I know, nothing happened to it. No extreme heat exposure, no drops, etc.
What can I do?
Thanks so much!

Have you tried pressing "all sorts of button combinations" whilst plugged into a computer? For example if you plug it into windows with device manager open then try to switch it on s and windows detects it, device manager would show what the tab is showing up as. At least that way if it showed up you'd know that your screen has died. If it doesn't show up then could be anything, motherboard, loose connection, any number of things. If you've had it less than a year best run to Samsung while you still can. Sorry can't help more
Sent from my Transformer Prime TF201 using xda premium

I'd agree with stinky here. When you plug your tab into the computer, is it recognized in any way? If it is, but nothing is happening, you might have a brick but that seems very odd if it didn't happen with some sort of explanation attached. When you put it down last had you run any sort of a wipe? What kernel were you using, etc?
Just listening to it, sounds like you may have to send this one back to Samsung.

[Q] Is my Note 3 dead?

My screen is shattered, but the phone turns on and it vibrates when I turn it off and plug in the charger. Battery lights are normal for charging. Goes from orange to green.
However, when I try to turn the phone on it vibrates once then the blue light starts to blink continuously for a long time. After about 10 minutes the blue light is gone but the back and menu buttons are lit up and stay lit. I can't tell if it has actually booted or not.
If I try to ADB into the phone while it's in this state I can see it listed but it shows as unauthorized.
Does anyone know if I can I revive my Note 3 by replacing the LCD and digitizer? Is there anyway I can test it to see if everything is working besides the screen? I don't want to waste the money unless I know that is the only problem. I would really like to fix it if possible.
There is absolutely no water damage, just a really bad fall.

Try a hard reset with the 3 buttons. If it stays the same then you have a broken phone.

Genna7 said:
Try a hard reset with the 3 buttons. If it stays the same then you have a broken phone.
Click to expand...
Click to collapse
Can you please elaborate. How do I perform the hard reset when I can't see anything on the screen? I know for a fact that the screen is done for. I just need to know if the main board is still salvageable by replacing the LCD and digitizer.

nyflyguy said:
Can you please elaborate. How do I perform the hard reset when I can't see anything on the screen? I know for a fact that the screen is done for. I just need to know if the main board is still salvageable by replacing the LCD and digitizer.
Click to expand...
Click to collapse
You can't do a hard reset without a screen as it involves booting into recovery, then navigating using volume keys. If you have a custom recovery installed then it's even riskier to try it without the screen. So don't try it.
I'm assuming that the phone doesn't show up as an MTP device when you connect it to a PC?

ScarletCrimson said:
You can't do a hard reset without a screen as it involves booting into recovery, then navigating using volume keys. If you have a custom recovery installed then it's even riskier to try it without the screen. So don't try it.
I'm assuming that the phone doesn't show up as an MTP device when you connect it to a PC?
Click to expand...
Click to collapse
Thank you for understanding my poor explanation. Yes, you are correct. Phone does not show up as MTP device when connected to my computer anymore. Does that mean I should assume the worst?

Unfortunately, yes. Just a shattered screen wouldn't cause 10 minute long boots every time (blue light only blinks when booting up, at Samsung logo) and the absence of MTP (even with lockscreen password/PIN/pattern the device shows up as MTP but it doesn't show the data unless it's unlocked first). It seems that the logic board of the handset is damaged in some capacity so just replacing the screen and digitizer won't do the trick.

nyflyguy said:
Thank you for understanding my poor explanation. Yes, you are correct. Phone does not show up as MTP device when connected to my computer anymore. Does that mean I should assume the worst?
Click to expand...
Click to collapse
Did you have a lockscreen password set in android?
Sent from my SM-N9005 using Tapatalk

celderic said:
Did you have a lockscreen password set in android?
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Yes I did

nyflyguy said:
Yes I did
Click to expand...
Click to collapse
Then mtp won't work, even if the phone is okay. It doesn't connect unless you unlock the phone.
Sent from my SM-N9005 using Tapatalk

celderic said:
Then mtp won't work, even if the phone is okay. It doesn't connect unless you unlock the phone.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
That makes sense! Is there anything I can do to find out for sure if the phone is just in a coma?
I had set a pattern lock so I assume I can't access through adb somehow, right?

nyflyguy said:
That makes sense! Is there anything I can do to find out for sure if the phone is just in a coma?
I had set a pattern lock so I assume I can't access through adb somehow, right?
Click to expand...
Click to collapse
Hmm, what about using hdmi out and seeing if it displays anything on the external screen?
Sent from my SM-N9005 using Tapatalk

celderic said:
Hmm, what about using hdmi out and seeing if it displays anything on the external screen?
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Good idea. I'll have to find an mhl adapter and try it. Thank you

If your charging led and hard key lights blink, your phone is good. A display assembly replacement would help.
I received my Note 3 in this way (from a friend) and then I replaced the display and been using it for an year now