Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
Hi all,
I've been monitoring my memory usage to find out which application is using the most memory and which one is leaking. However, accidentallty, I found out that ActiveSync keep on starting itself and run in the background, taking about 300-400K.
I noticed this when I was trying to figured out why my memory seems to decrease when nothing is running (I didn't start any application). However, if I set the MEssaging application to check email every 15 minutes, ActiveSync seems to start itself every 15-30 minutes. This is shown in the "Running" program tab in the "Memory" applet (Control Panel).
I'll kill the ActiveSync process, then later on it'll come back again.
Does anyone know why is this? It's taking up my previous memory...
***********************************************************
* ACTIVESYNC 4.0 TURNS ON AUTOMATICALLY (DRAINS BATTERY): *
***********************************************************
1) Start up AS on your PDA.
2) Tap the menu tab/soft key and tap "Add Server Source"
3) Configure a server source with a dummy IP address, user id,
password and domain name; these do not have to be real.
4) Once configured you should have another sync source show up
on your main AS screen...continue on.
5) Tap the menu soft key again and you should see that the
sync schedule option is no longer greyed out.
6) Change your schedule from a timed automatic start of AS to
manual under both fields
7) If you try to sync now, AS will try to contact your imaginary
exchange server and that will take forever until it times out,
so you can now delete the exchange server from your list of
sync sources. Your changes to the sync schedule will remain and
will survive soft resets too.
Hi Dodger,
Thanks for your help! I am trying out your solution now and waiting (of course) for the SYnc to my "imaginary" Exchange Server to time out, since it takes ages to do so.
Just a quick question on Step 7 below:
"...so you can now delete the exchange server from your list of
sync sources. Your changes to the sync schedule will remain and
will survive soft resets too.
So you're saying that once I delete the Exhcange Server from my list, ActiveSync will no longer startup automatically but my regular Sync to AS4.1 on my desktop will stay the same?
Well,
I'm not sure about step 7. I've found these steps sometime on the Ineternet and don't know the author of it (forgot, sorry).
I never do step 7.
The procedure however works fine on my 2020 under WM2005.
I just deleted the Exchange Server from the List and so far ActiveSync hasn't started in my MDA yet. I'll keep monitoring and post if it start-up again.
Cheers!
Hi there i,m getting one error that’s really bugging me i have setup the sync so that everything goes from my phone over to outlook as i,m more often making appointments on the road and inputting them into my phone, then sync when i get home, just this one error keeps coming up, anyone help, i,m using windows device centre by the way. Cheers
The following appointments failed to synchronize from the device:
1. Subject: Dad/M's Birthday
Time: 22/04/45 12:00 AM
Duration: 1440 minutes
2. Subject: Mum/M's
Try deleting the appointments on the PC, then re-sync. Sometimes a reoccurring appointment causes this error.
Beatkeeper said:
Hi there i,m getting one error that’s really bugging me i have setup the sync so that everything goes from my phone over to outlook as i,m more often making appointments on the road and inputting them into my phone, then sync when i get home, just this one error keeps coming up, anyone help, i,m using windows device centre by the way. Cheers
The following appointments failed to synchronize from the device:
1. Subject: Dad/M's Birthday
Time: 22/04/45 12:00 AM
Duration: 1440 minutes
2. Subject: Mum/M's
Click to expand...
Click to collapse
I had this problem one time, anything I done didn't seem to fix the issue, I entered the appointments into outlook and hard reset my device and then synced the appointments, all is working fine now!