[Q] Issues with static, crackles, pops, and squeals during calls - G2 Q&A, Help & Troubleshooting

Is anyone else experiencing this? I'm on my 3rd G2, with 3 different sim cards, from two different Verizon locations, and they've all done this. I've been able to demonstrate it for Verizon store personnel and other people. The issue does not occur when I switch back to my old cell phone. Oh, on a store manager's suggestion, I've also tried going in to Settings --> Tethering & Networks --> Mobile Networks --> System Select --> Network mode --> and toggled through those options.
I'm hoping others will comment if they're having a similar issue so maybe Verizon/LG will look in to it.
Thanks!
P.S. I'll be posting on a few other boards. Apologies in advance for the dupes!

Related

Is it just me???? 3g audio quality issue

I bought a dash 3g!!!
but.... it had an issue with a clicking sound every so often on the other end of the call, several people reported hearing the same sort of sound. i called my phone and could hear it as well, its like a switching channels kinda sound.
I tried everything i could think of, turning off 3g, turning off bluetooth, trying with or without the headset, new sim card, moving to many different locations, but still it kept happening so i exchanged it and twice viola! same thing on 3 different phones...... am i alone on this guys???
Have you tried turning off voice privacy in the settings? It's possible that for whatever reason that is toggling on and off and could explain the click. By the way, next time try having a more descriptive topic name and using fewer question marks and exclamation points.
djh816 said:
Have you tried turning off voice privacy in the settings? It's possible that for whatever reason that is toggling on and off and could explain the click. By the way, next time try having a more descriptive topic name and using fewer question marks and exclamation points.
Click to expand...
Click to collapse
ok i dont see any options for that over there.... any other ideas
to get to ur voice privacy settings :
settings > phone > more... > "voice privacy" - disable it, and see how that works out.
If this is any help, I'm in Europe with an original HTC Snap.
No voice issues like you described. Sound is loud and clear.
SoCalSpecialist said:
to get to ur voice privacy settings :
settings > phone > more... > "voice privacy" - disable it, and see how that works out.
Click to expand...
Click to collapse
voice privacy is a old feature is only on cdma network technology phones... still having problems here guys
not sure if it's just your area or not but i'm using a 3G dash in southern california w/ no audio issues (3G or GSM)
T-mobile is currently investigating 3g network issues in my area (Detroit metro area) because i have the problem with all tmobiles 3g phones, the old dash worked fine

Poor Reception

I had my LG G2 for one week now, and I'm getting noises in call reception that sounds like the old wireless house phone swapping channels and other electronic unidentifiable noises. On the receiving end sounds like I'm in a tunnel or some weird noise as my Wife says. Anyone having reception problems, or other issues with the LG G2 Verizon phone.
I'm having the same thing!
Sent from my VS980 4G using Tapatalk 4
network
I've heard something about it being a network thing. Just verizon people talking. All they want to do is get me to swap to a Droid phone. Got till the 10th of Oct. May go to the Galaxy Note 3.
Found a thread on android central with other users reporting similar issues. It doesn't seem to be the device but rather which towers it's connecting to because some users have exchanged their phones multiple times with the same result. I've found that the problem goes away if you use speakerphone. Hopefully someone figures out a solution.
Sent from my VS980 4G using Tapatalk 4
no issue here.
some user suggest tinkering with noice cancellation, on and off.
That having said, volume, and accidental covering of microphone that does voice cancellation could all be factors.
last but not least, try finding out if you switch codec someway, on old phones that was the trick
Very common issue with LG G2's. Take it back before your 14 day return period expires!
Haven't had more than a be 10 minutes of talk time but no issues with mine yet.
Global network setting
It seems my phone defaults to Global network settings when I have done factory resets. Whenever on this global setting, the phone has trouble connecting to calls, call reception, even MMS seems to taken longer than normal.
Go to Settings > Mobile Networks > System Select > Network Mode > select LTE/CDMA
Try LTE/CDMA. This solves my problems.
I have had Zero issues running on a 4g LTE network. My phone is the VZW VS980
harrychimp said:
It seems my phone defaults to Global network settings when I have done factory resets. Whenever on this global setting, the phone has trouble connecting to calls, call reception, even MMS seems to taken longer than normal.
Go to Settings > Mobile Networks > System Select > Network Mode > select LTE/CDMA
Try LTE/CDMA. This solves my problems.
Click to expand...
Click to collapse
I'm assuming you didn't have the static type noise the OP described? I've been using LTE/CDMA and still have the noise. Wonder how long it'll take to find a fix...
Sent from my Nexus 7 using Tapatalk 4
I posted about the same thing earlier (post titled "Issues with static, crackles, pops, and squeals during calls"). I can deal with some of the noises but the squeals actually hurt my ear. GRRR. Anyway, as I mentioned in my post I'm on my 3rd G2, from my local store in FL and drop shipped from TN, and all have the same issue. I have a 30 mile daily commute and I have this issue regardless of where/when I make or receive the call (including from within the VZW store to the store) and what carrier or landline I'm connecting with. Verizon networking says everything is fine on their end.
I've posted on several message boards and have had a smattering of responses from people having the same issues. Most have just returned their phones. I haven't decided yet whether I will; Verizon has no other phones that, IMHO, are comparable at this time.

us996 how to open advanced calling

I would like to know; us996 how to open advanced calling??
Any sir know ??
Think you have to access a special menu with a combination of key presses. Its mentioned somewhere on this board.
bundee1 said:
Think you have to access a special menu with a combination of key presses. Its mentioned somewhere on this board.
Click to expand...
Click to collapse
Sir;
I do not understand the meaning
Settings > Networks > Advanced Calling
tripey said:
Settings > Networks > Advanced Calling
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Click to collapse
I know ;but can not on/off;
You have to remove then re add the feature from your service providers website.
tripey said:
You have to remove then re add the feature from your service providers website.
Click to expand...
Click to collapse
If not with the US telecom operators can not set this feature
i had this problem when i updated to us99610f. it used to be on with verizon, and when i updated, it set to off and it was grayed out. what i did was cleared cache, rebooted a million times, but my friend work sfor verizon and he toggled it on and off on my account, so idk what did it, but now it works.
I am gray can not open
how to open this function;
I just got Verizon Advanced Calling enabled on my rooted US99610f. I saw on other posts that one has to toggle AC off/on in your VZW services settings online. I tried doing it from my PC but the VZW support page was unable to find any means of toggling the AC feature. I called Vz support and spent the better part of an hour with the tech trying to get this figured out. He was forced to call LG and we had a 3-way conversation that eventually solved the problem. The Vz tech had tried to enable AC on my phone from his side and it didn't take. It turned out that the problem was that it can't be done with the phone on wifi - it has to be an LTE connection. My phone is always on wifi at home. Once we figured that out, he was able to enable AC from his console and I didn't even have to turn it on in phone settings as it was already turned on when I checked it. Not sure if enabling AC on the US996 can be done without calling Vz tech but you can save a lot of time by turning off wifi before you call.
PhoneBill said:
I just got Verizon Advanced Calling enabled on my rooted US99610f. I saw on other posts that one has to toggle AC off/on in your VZW services settings online. I tried doing it from my PC but the VZW support page was unable to find any means of toggling the AC feature. I called Vz support and spent the better part of an hour with the tech trying to get this figured out. He was forced to call LG and we had a 3-way conversation that eventually solved the problem. The Vz tech had tried to enable AC on my phone from his side and it didn't take. It turned out that the problem was that it can't be done with the phone on wifi - it has to be an LTE connection. My phone is always on wifi at home. Once we figured that out, he was able to enable AC from his console and I didn't even have to turn it on in phone settings as it was already turned on when I checked it. Not sure if enabling AC on the US996 can be done without calling Vz tech but you can save a lot of time by turning off wifi before you call.
Click to expand...
Click to collapse
Sir;
How to seting?
Thx
The Adv. Calling panel is grayed out when you get a US996. You can't change the setting until your carrier enables that capability on your account. To have that done you must contact your carrier to request it and you must not be on WiFi when they enable it. You can turn WiFi back on after you get Adv. Calling enabled.
PhoneBill said:
The Adv. Calling panel is grayed out when you get a US996. You can't change the setting until your carrier enables that capability on your account. To have that done you must contact your carrier to request it and you must not be on WiFi when they enable it. You can turn WiFi back on after you get Adv. Calling enabled.
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Click to collapse
Thank you
PhoneBill said:
The Adv. Calling panel is grayed out when you get a US996. You can't change the setting until your carrier enables that capability on your account. To have that done you must contact your carrier to request it and you must not be on WiFi when they enable it. You can turn WiFi back on after you get Adv. Calling enabled.
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Click to collapse
I have a US996 (US99610f) on AT&T and I have advanced calling enabled through my carrier, but this option does not present itself in my menu at all, greyed out or not. Do you have a screenshot of the menu? I am attempting to work with LG, but they say only the T-Mobile and Verizon variants carry this option.
Sorry, no screenshot possible. The phone is absolutely unusable now and boots only into fastboot. Tried to send it to LG for repair and never have dealt with such a crowd of idiots. I am the pissed off owner of a $800 paper weight.
jakezachariah said:
I have a US996 (US99610f) on AT&T and I have advanced calling enabled through my carrier, but this option does not present itself in my menu at all, greyed out or not. Do you have a screenshot of the menu? I am attempting to work with LG, but they say only the T-Mobile and Verizon variants carry this option.
Click to expand...
Click to collapse
You can access it only using a third party app and creating a shortcut, I have mine on T-Mobile, and I used Quickshortcutmaker, select wi-fi, and it will give you the menu under the options, just create a shortcut to it...
I have been using my non-rooted US996 (unlocked version) on Verizon since I bought it last June. Shortly after getting it, per the very helpful instructions in this thread, I called Verizon and successfully had them turn on advanced calling.
I accepted the November 6, 2017 US99610n OTA update earlier this month
Yesterday I noticed that I could not access the internet while making a call, checked and sure enough, advanced calling was again turned off and greyed out. After a total of over two hours of phone time with five different Verizon techs, the fourth one being a level 2 tech, the issue has not been resolved. My guess is that this is due to the US99610n security update. The level 2 tech's final suggestion was that I take the LG V20 to a Best Buy store and have them "flash the software". He also opened up a ticket about the problem. I had the wifi turned off while we were trying out various solutions on the phone. I have not been to Best Buy yet.
Has anyone else experienced the same problem with advanced calling on their US996 after the US99610n security update?
Any solutions?
Post US99610n update Advanced Calling issue RESOLVED
SFrsfair said:
I have been using my non-rooted US996 (unlocked version) on Verizon since I bought it last June. Shortly after getting it, per the very helpful instructions in this thread, I called Verizon and successfully had them turn on advanced calling.
I accepted the November 6, 2017 US99610n OTA update earlier this month
Yesterday I noticed that I could not access the internet while making a call, checked and sure enough, advanced calling was again turned off and greyed out. After a total of over two hours of phone time with five different Verizon techs, the fourth one being a level 2 tech, the issue has not been resolved. My guess is that this is due to the US99610n security update. The level 2 tech's final suggestion was that I take the LG V20 to a Best Buy store and have them "flash the software". He also opened up a ticket about the problem. I had the wifi turned off while we were trying out various solutions on the phone. I have not been to Best Buy yet.
Has anyone else experienced the same problem with advanced calling on their US996 after the US99610n security update?
Any solutions?
Click to expand...
Click to collapse
Today I took my phone into a Verizon store. A rep replaced the SIM card and Advanced Calling is now successfully turned on.
I'm posting here because reading this thread helped me to solve my issue. I have a US996 on Verizon's network, and when I recently updated to the latest firmware, I had lost "Advanced Calling" (aka HD Voice, aka VoLTE). It was grayed out on the user-accessible Settings menu. I couldn't use data and voice at the same time, and it was terrible.
The way I fixed it wasn't anything fancy like flipping some obscure switch in a hidden menu... or any black hat activity like using a build.prop editor or forcing it on via an "Activity" of Settings that's only accessible via command line... Nor was it anything that "only a dev could do" like making a kernel change. I tried all of those things.
All I had to do was jumpstart my provisioning by logging into my Verizon account, disable Advanced Calling, wait an hour (your time may vary), and then enabling it again. When I disabled it... I got some funky SMS message from Verizon with a bunch of garbled text... and I got something similar when I enabled it again. Shortly after I got the text from Verizon after re-enabling it... I went into settings, and Advanced Calling was turned on!
I promptly made a phone call, and the 4G icon didn't disappear from my status bar. While talking on the phone, I ran a speed test, and it was able to get a ping and test my down/up speeds. VoLTE had been restored... and it was glorious.
If anyone has an issue in the future like this... please remember this post and give the same thing a shot.
Best of luck!

G6 delayed calls/sms

I'm hoping this is the right place to ask, haven't posted here before, but I'm stumped. I recently upgraded to the LG G6, it's on Bell in Canada. Loving the phone, but having one big issue. When I'm connected to WiFi, I miss calls and texts, it's not consistent but often enough that it's a problem. As soon as I disconnect from WiFi I get any delayed texts and voicemail notifications for any calls I had missed. I'm just running stock, and these are the steps I've tried so far:
-changed sim, nope
-factory reset, nope
-tried sim in another new G6, nope
-turned off VoLTE in call settings, nope
-cannot find a WiFi calling setting or would have disabled as well
-checked with Bell and LG and both say they're unaware of any related issues and advised wait for patch.
Anyone have any other suggestions that may help? I really like the phone, not a Samsung fan and I'll wait for updates if need be, but maybe it's a quick fix in the settings somewhere. *fingers crossed*
Thanks!
WiFi calling setting is in the call option inside your system settings.
Could be your WiFi/router isn't good enough to handle that.
Sounds like a port forwarding issue quite honestly. Probably a Wi-Fi router issue more than the phone issue.
Sent from my LG-H872 using Tapatalk
Melialyn said:
I'm hoping this is the right place to ask, haven't posted here before, but I'm stumped. I recently upgraded to the LG G6, it's on Bell in Canada. Loving the phone, but having one big issue. When I'm connected to WiFi, I miss calls and texts, it's not consistent but often enough that it's a problem. As soon as I disconnect from WiFi I get any delayed texts and voicemail notifications for any calls I had missed. I'm just running stock, and these are the steps I've tried so far:
-changed sim, nope
-factory reset, nope
-tried sim in another new G6, nope
-turned off VoLTE in call settings, nope
-cannot find a WiFi calling setting or would have disabled as well
-checked with Bell and LG and both say they're unaware of any related issues and advised wait for patch.
Anyone have any other suggestions that may help? I really like the phone, not a Samsung fan and I'll wait for updates if need be, but maybe it's a quick fix in the settings somewhere. *fingers crossed*
Thanks!
Click to expand...
Click to collapse
I don't have a WiFi calling option in my call settings, it should be directly under the volte toggle I thought, but can't find it anywhere. And happens on multiple WiFi networks. My home network itself is getting about 50mps download speed when I run speed test on my phone on WiFi.
Melialyn said:
I don't have a WiFi calling option in my call settings, it should be directly under the volte toggle I thought, but can't find it anywhere. And happens on multiple WiFi networks. My home network itself is getting about 50mps download speed when I run speed test on my phone on WiFi.
Click to expand...
Click to collapse
That's very strange that you don't have a WiFi calling option. Is WiFi calling a region specific feature as well??
If I'm not mistaken, I think it's carrier and device specific. I checked through my Bell plan and I don't see it listed as a feature, but I know the G6 supports it. But I checked everywhere and can't find anything pertaining to it. Odd.
Melialyn said:
If I'm not mistaken, I think it's carrier and device specific. I checked through my Bell plan and I don't see it listed as a feature, but I know the G6 supports it. But I checked everywhere and can't find anything pertaining to it. Odd.
Click to expand...
Click to collapse
Maybe that is the issue. Perhaps the LG Software is trying to accept calls and texts through the WiFi signal but something that your carrier has done with the blocking off WiFi calling on their end is causing the bug. I'm not too savy with the way Android and it's coding works.
VoWiFi is carrier specific feature. though LG G6 supports it , carrier can disable the feature as you bought phone from him. you can go to hidden menu (277634#*# or *#546368#*872# , here 872 is the phone model , replace it with yours) and turn off VoWiFi.

MMS Issues with Consumer Cellular

My wife just got in her Essential phone and is on Consumer Cellular, she is having an issue receiving MMS from her friends, as it always says "Pending download". She turned off wi-fi (I saw this in another thread) but it still won't work (although mine come thru just fine). I know this is an APN issue as she just put the card in and went to town but she doesn't have the option to change the APN settings. How can we change the settings?
We figured it out, just had to "Clear network settings" and the APN's opened up for editing. Entered the data and restarted, works like a charm.
Essential phone
Hi, I've also got an essential phone and also use consumer Cellular, but I can't get my sim card to work in the essential phone. I've contacted the previous carrier, Sprint, and the phone is unlocked, and I've contacted consumer Cellular but nobody seems to know exactly what's going on with my phone. Did you have any problems like this? Can you help me at all?
Thanks

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