False steel edges defects - Galaxy Note 3 Q&A, Help & Troubleshooting

Please can you check if you find any defect on the false steel edges a sort of micro scratches, one each side.
I've noticed that on several devices on demonstration and can not believe that due to consumer use.
Thanks for feedback.

samaliset said:
Please can you check if you find any defect on the false steel edges a sort of micro scratches, one each side.
I've noticed that on several devices on demonstration and can not believe that due to consumer use.
Thanks for feedback.
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Click to collapse
We had similar complaints over here in Singapore abt scratches on the fake metal bezel....
Pls check your set carefully before leaving the store.
It will be more problematic to exchange if you order it via online.

Related

Question about cover manufacturing

Hi, I have received my X7500 yesterday. I am happy with the device, only one thing is wondering me. The screen has an aluminium frame around. When I look at this frame it has some little scratches at different locations. Is this a manufacturing issue of all X7500? Thanks for Reply.
gioffredi said:
Hi, I have received my X7500 yesterday. I am happy with the device, only one thing is wondering me. The screen has an aluminium frame around. When I look at this frame it has some little scratches at different locations. Is this a manufacturing issue of all X7500? Thanks for Reply.
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Not so much a manufacturing issue, but design flaw. It happens when the keyboard is attached to the front of the device...where the connector is, there are 2 metal/plastic bits that slightly protrude and cause the scratches to the inside metal frame as you mentioned.
Sorry, no workaround for it, it happens to all variants of the Athena.
My way of dealing with this is simply to dump the lousy keyboard and use a far better input method (Tengo of course). This avoid further scratches to my device.

Anyone tried this Sheild?

I was browsing through the net and came across this invisible sheild. Looks good. Has anyone tired this?
What do u guys think it will work?
http://www.zagg.com/invisibleshield...es-screen-protectors-covers-skins-shields.php
I have it on my Hermes and like it for the most part. I like how they have a lifetime warranty on it. The downside is that it collects dust on the edges at times and installation isn't so fun (although i would assume it to be a lot easier for the X1 since it is more of a geometric figure).
I think its a must for the X1 specially the black ones which are having a issue of color giving away.
My concern was has anyone installed it on the x1?
How easy is it?
Does it get a good finishing?
Generally the Invisible Shield provides great protection against small bangs and is certainly scratch proof. I have previously applied to an iPod Touch and to an Omnia and they both covered the entire surface area of the device. I was slightly surprised to find some areas, albeit very small areas to the side of the X1, were not covered by the skin. This, however, is pretty insignificant and all the main areas are well protected including the screen. I have read on other forums that the sizing of the the screen protector has caused some people problems but with a bit of manipulation, it fits perfectly under the rim of the case. Installation can be a bit fiddly but providing you use the included squeegee, any air bubbles or slight discrepancies disappear in a couple of days when the application liquid dries out.
I love the slightly 'rubbery' feel as it helps grip and I think it also feels nice on tactile for the stylus on the screen.
All in all, to be recommended.
I have read of a few problems with this particular shield, the lettering ripped off the back when trying to fix or replace the plastic... pain in the rear to put on etc, if I can find the links I will post them later...
Wrong thread!
moleculez said:
I was browsing through the net and came across this invisible sheild. Looks good. Has anyone tired this?
What do u guys think it will work?
http://www.zagg.com/invisibleshield...es-screen-protectors-covers-skins-shields.php
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Click to collapse
Read first and then post!!
http://forum.xda-developers.com/forumdisplay.php?f=472 (see poll)
jorge999
thanks for your help? Also wanted to know if there are chances of the liquid used at the time of installation to spoil the phone?
Also does the corners of the shield start to open up after a prolonged used? Pics please if u can. ALso the rubbery feeling does it stick to the inside of your pocket when u try to remove the phone. I remember those silicon covers (famously known as C0nd0m covers) which flooded the market a few years ago.
Lokatho
Bro we are not talking about screen protector. We are talking about a entire phone shield poll?
dont even THINKING about getting the invisible shield from Zagg.
check the reviews and multiples negative thoughts and pics after it was applied.
http://www.inxperia.com/forums/accessories/527-do-not-waste-your-money-invisible-shield.html
NO
I definately wouldn't stick anything like this to the body of my phone and am even hesitant to stick shields to my screen but have done anyway.
I decided to go for a crystal case. The first time I have used one and normally preferred silicon cases.
The last silicon case is the one currently on my iPhone and although it protects from slight scratches (coins etc on the back) it does nothing for dropping it.
The silicon simply compressed when the phone hit the floor and it got a nice deep scratch on the corner just as if it had had no cover.
I put the screenshield I got for the iphone on my xperia instead and bought this crystal case.
It's a nice fit, holds nicely, everything is nicely accessible and it seems sturdy.
I havn't dropped the phone yet so can't comment on its performance in this circumstance but i'm sure i will find out son enough.
Problem with the logos is that they are printed onto the paint which in turn is painted on to the metal. Before my crystal case I already have a few parts where the black paint on the battery cover has scratched off.
Crystal case pros: cheap, sturdy, effective, easy to apply and remove.
Crystal case: Cons: Lots of dust gets under them so if you want your phone to look nice you need to take it off and wash it regularly.
moleculez said:
jorge999
thanks for your help? Also wanted to know if there are chances of the liquid used at the time of installation to spoil the phone?
Also does the corners of the shield start to open up after a prolonged used? Pics please if u can. ALso the rubbery feeling does it stick to the inside of your pocket when u try to remove the phone. I remember those silicon covers (famously known as C0nd0m covers) which flooded the market a few years ago.
Lokatho
Bro we are not talking about screen protector. We are talking about a entire phone shield poll?
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Click to collapse
The complete shield is also discussed in the poll-thread and in other threads in the Sony Ericsson Xperia X1 Accesoires subforum, because that is where this belongs......
Not to diss you, just to be helpfull....
I try invisible shield on silver X1,i was surprised tat the front part of the phone doesnt cover wif the shield cos the package don come wif tat but anyway it was well protected,nice n i m pleased wif it

Samsung is investigating the problem in the carcasses of White Marble Galaxy SIII

Is this normal after having taken time??? the phone is not 15 days
Your fault. You bent the battery cover too much when taking it off.
henrybravo said:
Your fault. You bent the battery cover too much when taking it off.
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but the materials were not polycarbonate???
henrybravo said:
Your fault. You bent the battery cover too much when taking it off.
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A lot of people have the same or hardest problem on this thread http://www.htcmania.com/showthread.php?t=405612&page=10
Bent a cover to much is the easy way to break but, a lot people?
Many people have complained that the cap is broken or scratched with a glance.
Samsung has answered that them have broken it by misuse, but I do not think many people misused the cover.
Manufacturing defect? I think so...
henrybravo said:
Your fault. You bent the battery cover too much when taking it off.
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Click to collapse
Have left many defective and no fault of the user.
The complaint we have begun in Spain, but this affects thousands of users.
Whoever wants to look the other way is your problem, the SIII to cost € 600 and is not acceptable by any means.
There are several places where this news
http://www.xatakandroid.com/moviles...o-tambien-tiene-problemas-con-su-tapa-trasera
http://andro4all.com/2012/07/problemas-tapa-blanca-samsung-galaxy-s-iii
well if you sell millions of these phones i guess there are bound to be some to have their top bent like that... personally mine's still pristine, been using my phone for a month now
klander said:
Have left many defective and no fault of the user.
The complaint we have begun in Spain, but this affects thousands of users.
Whoever wants to look the other way is your problem, the SIII to cost € 600 and is not acceptable by any means.
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OK I understand now. I've taken mine off 3 or 4 times with no issues, so I just figured the OP had been a little rough on the battery cover.
Edit: also, I didn't realize the OP was just copying pics from a web site.
Gembol said:
Many people have complained that the cap is broken or scratched with a glance.
Samsung has answered that them have broken it by misuse, but I do not think many people misused the cover.
Manufacturing defect? I think so...
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Click to collapse
Manufacturing defect and bad materials
anarki919 said:
Manufacturing defect and bad materials
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I disagree.
The material used is allowing some flexibility but it's very thin to allow for little weight and thickness of the overall phone. Even if it was made by carbon OF titanium and it was that thin it could brake. Its not unbrakeable. I have taken the cover off and on lots of times and I always take it slow and careful. What's the point of overreacting? You are holding 600€ of delicate electronic equipment covered in thin covers. You think just because you paid that amount it should also be unbrakeable?
I have had my share of confrontation with htc for their one S but that is because they claimed its so durable that doesn't need a case, though it chipped in a week without any misuse. But this claim to samsung's rear cover I think its pushing it.
Just get a new rear case and be careful how you handle the phone. Its not a hand tool but delicate equipment.
sent with WSGS3
I still have no idea how people break the Samsung battery covers and the SGP Neo Hybrid frames. As shown in the YouTube videos, you can literally bend the crap out of them. People must be extremely rough with theirs.
did you guys ever see the video of the S2 back cover being bent in two and it was fine, looks like it does not apply to the S3
John.
Mine has lots of dinks in it all around the side I'm not happy at all of course somehow have applied pressure to course this but I'm aware that I handle my phone very carefully so I think the battery door is very very poor quality
Sent from my GT-I9300 using xda premium
vasp3690 said:
I disagree.
The material used is allowing some flexibility but it's very thin to allow for little weight and thickness of the overall phone. Even if it was made by carbon OF titanium and it was that thin it could brake. Its not unbrakeable. I have taken the cover off and on lots of times and I always take it slow and careful. What's the point of overreacting? You are holding 600€ of delicate electronic equipment covered in thin covers. You think just because you paid that amount it should also be unbrakeable?
I have had my share of confrontation with htc for their one S but that is because they claimed its so durable that doesn't need a case, though it chipped in a week without any misuse. But this claim to samsung's rear cover I think its pushing it.
Just get a new rear case and be careful how you handle the phone. Its not a hand tool but delicate equipment.
sent with WSGS3
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We all try to carefully S3, but we must recognize that the quality of the finishes are terrible.
Youtube videos are very nice and the lid bends easily, try to cover your S3 and comets that we ido this to you and if possible record, you'll take a big disappointment.
The S2 was a great phone, both in quality and performance, the S3 is very good interpretations but not the quality of their materials.
regards
Tomatoes8 said:
I still have no idea how people break the Samsung battery covers and the SGP Neo Hybrid frames. As shown in the YouTube videos, you can literally bend the crap out of them. People must be extremely rough with theirs.
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this also??
My solution.
I took out my original battery cover and put this one in its place along with the bumper. Mine did not break, I just wanted a better looking cover some form of protection.
Sango2 said:
My solution.
I took out my original battery cover and put this one in its place along with the bumper.
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That is not the solution, the solution is to give the samsung.
I do not like to take my S3 as Robocop
klander said:
We all try to carefully S3, but we must recognize that the quality of the finishes are terrible.
Youtube videos are very nice and the lid bends easily, try to cover your S3 and comets that we ido this to you and if possible record, you'll take a big disappointment.
The S2 was a great phone, both in quality and performance, the S3 is very good interpretations but not the quality of their materials.
regards
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Click to collapse
No, apparently not all are carefully with their phones. If you regard the you tube videos of presentstion of the phone as how much you CAN bend the cover, then you are wrong. The people testing the phones are there to sometimes show you the limits of the phone's capabilities or reach them, not to show how you can use it everyday.
The first time you hold the phone you understand that the rear cover is very thin and the clips are delicate. That should increase your attention on how you open and close the cover. Quality is fine ifyou ask me, as I consider quality the fact that the case doesn't squeek and the cover fits well the rest of the phone. I feel you have to go into a lot of effort to crack a clip.
Sorry, that's how I see it.
sent with WSGS3
klander said:
That is not the solution, the solution is to give the samsung.
I do not like to take my S3 as Robocop
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Click to collapse
I know. That is a brushed aluminum battery cover.
Robocop, I like that ha ha, good name! Actually it was a friend who suggested me to go with that. My original choice was to get a case-mate tough case which I did with my Galaxy Nexus but then it appeared to make the phone too bulky even thou it did have good protection so I wanted to something slimmer without adding much bulkiness and have some form of protection.

ZAGG Screen Protector Woes

So I just picked up a ZAGG screen protector (the HD one I think it is called, with more of a glass effect/feel). Put it on an hour ago and after letting it sit turned the phone on to notice that it is too skinny for the screen. There is a nice little gap on BOTH sides (I got it on pretty damn even). Anyone else have this problem with a ZAGG screen protector? If this is the case with all of them I'm going to have to just get a refund, because it would be pointless if they send me a replacement with the exact same cut.
Also, what other screen protectors are you guys using/would you recommend if I do indeed need to switch and can't get a protector with a proper cut (without gap on both sides of the screen, it gets really noticeable and annoying on any light colored apps or backrounds).
Thanks for any help.
I had the same problem with the zagg HD. You will have to get the zagg original shield in order to cover the entire screen, but this protector has more of an orange peel effect.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Buy Skinomi, I've never had a problem with cut and/or orange peel effect and have had them on several different phones
Sent from my iPad using Tapatalk
http://www.amazon.com/Tech-Armor-Smartphone-Definition-Replacement/dp/B00EL94X72/
Been using Tech Armor on all my devices since finding them. They are dry/static apply rather than the wet rubbery ones like Zagg. They do eventually get scratched/marked up, but you do get a 3 pack as well as a no questions asked life time replacement (all you need to do is email them with your order #, no shipping cost, no sending anything back)
Same issue with the bad cut. Going to contact them and ask for a refund. I thought I could live with it, but I can't. Going to order one of the screen protectors from Motorola's website as people have posted they cover the full face very well.
Went ahead and ordered up a Skinomi, like recommended above, yesterday. Alos shot ZAGG an email to see what they have to say about things (told them if they still haven't fixed the cut I would either need a refund or regular replacement, whichever winds up being easier, since I never mind having an extra protector laying around).
I'm I the only person that just buys like 10x screen protectors for like 5 bucks off eBay? Sure feels like it lately :what:
Sent from my XT1060 using Tapatalk
DeathGrind said:
I'm I the only person that just buys like 10x screen protectors for like 5 bucks off eBay? Sure feels like it lately :what:
Sent from my XT1060 using Tapatalk
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I used to do that back in the day.. on my blackberrys and stuff.. It works since if one gets messed up then you can just easily replace it.
But these $10+ ones are significantly better.. they stick on better, don't get the annoying bubbles as much, and might be smoother or clearer. Some of them claim to provide better protection as well but not sure how true that really is. They are also "reusable" if you wash them, but don't know anyone who actually has reused one.
I tried Xtreme Guard for my nexus 4 because it was like 85% off and i got it for the same price as the cheap ebay ones, ( ~ $1) its much better IMO. I've had it for a year on my nexus and its still on. I used the back one on it too cause it was glass on the back and could get scratched, it also helps with the grip cause its not slippery. The other cool thing is it has some self healing technology stuff that actually works, like the screen protector itself is less prone to getting scratched. And mine got some scratches that disappeared, so I guess it actually works. I was happy with it so I just got the same for my moto x., the quality is comparable to those expensive ones but price is closer to the cheap ones, when you use the discount code. Cost me like $1.50 shipped for a front and back one.
imnuts said:
Same issue with the bad cut. Going to contact them and ask for a refund. I thought I could live with it, but I can't. Going to order one of the screen protectors from Motorola's website as people have posted they cover the full face very well.
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I tried this and they told me they are cut this way for a reason and wouldn't honor a refund. Maybe you'll have better luck than I did.
Squeaky192 said:
I tried this and they told me they are cut this way for a reason and wouldn't honor a refund. Maybe you'll have better luck than I did.
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Click to collapse
They have a 100% satisfaction guarantee. All you have to do is go to your online account and click refund. You get an RMA number to include with your return. I didn't even have someone contact me asking why I wanted to return.
detonation said:
http://www.amazon.com/Tech-Armor-Smartphone-Definition-Replacement/dp/B00EL94X72/
Been using Tech Armor on all my devices since finding them. They are dry/static apply rather than the wet rubbery ones like Zagg. They do eventually get scratched/marked up, but you do get a 3 pack as well as a no questions asked life time replacement (all you need to do is email them with your order #, no shipping cost, no sending anything back)
Click to expand...
Click to collapse
I ordered these as well. Thumbs up from me.
karn101 said:
I ordered these as well. Thumbs up from me.
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Are they cut to cover the entire screen? How is the feel on the screen?
Response from ZAGG:
Thank you for contacting ZAGG and iFrogz, where we are Zealous About Great Gadgets! My name is Brittany, and I appreciate the opportunity to assist you.
In regards to your email, I would like to thank you for your preference in ZAGG and our products. Looking at your order, it does appear that you purchased the Case-Friendly version of the invisibleSHIELD. Additionally the Motorola Moto X (High Definition) only comes in a Case Friendly option, which as you have found is cut shorter around the perimeter to avoid issues with a case or bumper you might have on your phone. If you are interested in the standard edge-to-edge, you are more than welcome to switch through the warranty process online at no additional cost. Keep in mind that switching to the standard edge-to-edge also means you will be switching from the High Definition to the Original invisibleSHIELD. I hope this clears up any confusion!
Does that not seem like BS to anyone else? Makeshift excuse so they don't have to redo the current batch of HD protectors?
So why would they make one protecor case friendly and the other not? So the regular protector must not work AT ALL with cases then, right??
So no other company must make a protector that works with a case AND protects the entire screen???
RIIIIGHT
Anyone else get a different response from support when contacting them? Seems kind of ridiculous, especially considering there is no mention made on the product page about this smaller cut and case friendly design, not until you email support about it that is. If that was actually the case, wouldn't they advertise this up front before people purchase one? Riiight. Well I will wait for my skinomi, apply it, and then email them back about their so called "case friendly" design,
dems86 said:
Response from ZAGG:
Thank you for contacting ZAGG and iFrogz, where we are Zealous About Great Gadgets! My name is Brittany, and I appreciate the opportunity to assist you.
In regards to your email, I would like to thank you for your preference in ZAGG and our products. Looking at your order, it does appear that you purchased the Case-Friendly version of the invisibleSHIELD. Additionally the Motorola Moto X (High Definition) only comes in a Case Friendly option, which as you have found is cut shorter around the perimeter to avoid issues with a case or bumper you might have on your phone. If you are interested in the standard edge-to-edge, you are more than welcome to switch through the warranty process online at no additional cost. Keep in mind that switching to the standard edge-to-edge also means you will be switching from the High Definition to the Original invisibleSHIELD. I hope this clears up any confusion!
Does that not seem like BS to anyone else? Makeshift excuse so they don't have to redo the current batch of HD protectors?
So why would they make one protecor case friendly and the other not? So the regular protector must not work AT ALL with cases then, right??
So no other company must make a protector that works with a case AND protects the entire screen???
RIIIIGHT
Anyone else get a different response from support when contacting them? Seems kind of ridiculous, especially considering there is no mention made on the product page about this smaller cut and case friendly design, not until you email support about it that is. If that was actually the case, wouldn't they advertise this up front before people purchase one? Riiight. Well I will wait for my skinomi, apply it, and then email them back about their so called "case friendly" design,
Click to expand...
Click to collapse
Same response on the phone...somewhat absurd product design. I don't think the product is thick enough to bother any case...certainly not a case that has any flexibility. I was given the same offer...free exchange. Well, the old screen protector is less expensive so a trade is "huh?"...and I have to ship the new one that doesn't fit back to them. That's a pretty poor customer retention policy and one that's sure to get comments on the internet in forums where people read about their products (e.g. here)....especially since they don't describe what "case friendly" means on their web site (or in the stock blurb they give to resellers.
My first and last Zagg purchase.....
dems86 said:
Response from ZAGG:
Thank you for contacting ZAGG and iFrogz, where we are Zealous About Great Gadgets! My name is Brittany, and I appreciate the opportunity to assist you.
In regards to your email, I would like to thank you for your preference in ZAGG and our products. Looking at your order, it does appear that you purchased the Case-Friendly version of the invisibleSHIELD. Additionally the Motorola Moto X (High Definition) only comes in a Case Friendly option, which as you have found is cut shorter around the perimeter to avoid issues with a case or bumper you might have on your phone. If you are interested in the standard edge-to-edge, you are more than welcome to switch through the warranty process online at no additional cost. Keep in mind that switching to the standard edge-to-edge also means you will be switching from the High Definition to the Original invisibleSHIELD. I hope this clears up any confusion!
Does that not seem like BS to anyone else? Makeshift excuse so they don't have to redo the current batch of HD protectors?
So why would they make one protecor case friendly and the other not? So the regular protector must not work AT ALL with cases then, right??
So no other company must make a protector that works with a case AND protects the entire screen???
RIIIIGHT
Anyone else get a different response from support when contacting them? Seems kind of ridiculous, especially considering there is no mention made on the product page about this smaller cut and case friendly design, not until you email support about it that is. If that was actually the case, wouldn't they advertise this up front before people purchase one? Riiight. Well I will wait for my skinomi, apply it, and then email them back about their so called "case friendly" design,
Click to expand...
Click to collapse
I'm not sure what's not to understand. They chose to make one type of protector case-friendly (so that the case won't push up the edges of the protector). They chose to make the other type of protector edge to edge. Those are apparently the two options.
When I go to their website and go to the Moto X High Definition page, it shows a checked "case friendly" under screen coverage options. I've been around smartphones and smartphone forums long enough to understand what that means. If someone didn't understand what that meant, they could contact support.
They make case friendly protectors that aren't edge to edge because a lot of cases fit very snugly on the device and the lip of the case will push up the screen protector. A lot of people put cases on their phones, and they'd rather cut the edges back than have to deal with people calling in to get replacement screen protectors because they got pushed up.
laur3n.newm4n said:
I'm not sure what's not to understand. They chose to make one type of protector case-friendly (so that the case won't push up the edges of the protector). They chose to make the other type of protector edge to edge. Those are apparently the two options.
When I go to their website and go to the Moto X High Definition page, it shows a checked "case friendly" under screen coverage options. I've been around smartphones and smartphone forums long enough to understand what that means. If someone didn't understand what that meant, they could contact support.
They make case friendly protectors that aren't edge to edge because a lot of cases fit very snugly on the device and the lip of the case will push up the screen protector. A lot of people put cases on their phones, and they'd rather cut the edges back than have to deal with people calling in to get replacement screen protectors because they got pushed up.
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Click to collapse
I understand just fine what that means, and I never expected edge to edge. But if you have seen one you would know there is EXCESSIVE gap, I mean, I don't know any case that covers up the edges of the ACTUAL DISPLAY on both sides. The short cut on top and bottom make it case friendly, and not going all the way to the very edge on the sides would also. There is gap between my case and the edge of the screen, then double that gap between the edge of the screen and the protector. It would be pretty poor designing by the case manufacturer that would warrant such a short side to side cut on the HD protector.
I don't think anyone is confused about what "case friendly" means, but in this case it appears to be just poor R&D.
dems86 said:
I understand just fine what that means, and I never expected edge to edge. But if you have seen one you would know there is EXCESSIVE gap, I mean, I don't know any case that covers up the edges of the ACTUAL DISPLAY on both sides. The short cut on top and bottom make it case friendly, and not going all the way to the very edge on the sides would also. There is gap between my case and the edge of the screen, then double that gap between the edge of the screen and the protector. It would be pretty poor designing by the case manufacturer that would warrant such a short side to side cut on the HD protector.
I don't think anyone is confused about what "case friendly" means, but in this case it appears to be just poor R&D.
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Click to collapse
I didn't realize you meant the protector didn't cover the actual viewable display all the way, I thought you were saying it didn't cover edge to edge on the bezels. Yeah, I can see where you're frustrated now. That's excessively case friendly!
laur3n.newm4n said:
I didn't realize you meant the protector didn't cover the actual viewable display all the way, I thought you were saying it didn't cover edge to edge on the bezels. Yeah, I can see where you're frustrated now. That's excessively case friendly!
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Haha, yeah I know. Case friendly and poor design are definitely two different things.
chrisbass said:
Buy Skinomi, I've never had a problem with cut and/or orange peel effect and have had them on several different phones
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+1
kbluhm said:
+1
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Click to collapse
Ordered and on its way, went to Skinomi's site right after reading that original post, hehe.

Sony Xperia Z3 / Z3 Compact - Glass Survey

I've put together a Google forms survey to collect some objective breakage data: Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey one time whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Please take the survey a 2nd time ONLY if you have previously completed it to report no damage but now have a damaged screen or back glass and wish to report it. Make sure to properly check Question 2 to indicate a re-take.
Direct link to results summary, just in case you want to check back later: Sony Xperia Z3 / Z3 Compact - Glass Survey Responses
Direct link to results spreadsheet: Sony Xperia Z3 / Z3 Compact - Glass Survey Responses (Spreadsheet)
cschmitt said:
I've put together a Google forms survey to collect some objective breakage data: Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey one time whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Direct link to results summary, just in case you want to check back later: Sony Xperia Z3 / Z3 Compact - Glass Survey Responses
Click to expand...
Click to collapse
Just filled it in.
Though it would've been useful to include some additional questions, such as the manufacturing week and year, and the part of the serial number that indicates the manufacturing batch.
degraaff said:
Though it would've been useful to include some additional questions, such as the manufacturing week and year, and the part of the serial number that indicates the manufacturing batch..
Click to expand...
Click to collapse
Do you know the exact details on how to determine week/year/batch from S/N? I can add those questions, but I don't want to collect S/N's outright.
cschmitt said:
Do you know the exact details on how to determine week/year/batch from S/N? I can add those questions, but I don't want to collect S/N's outright.
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Behind the SIM flap is a plastic information sheet that can be pulled out. The production week and year, for example, are indicated by something like "14W38" (that's what's on mine) which means that my unit was manufactured in the 38th week of 2014. I'm not sure about the serial number though. I just looked and there's no immediate "S/N" indication. However there is a big number after the "CE" sign, for me it says "CE 0682". Maybe that is the number of the production batch?
degraaff said:
Behind the SIM flap ...
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Added year / week and your description of how to find it on info sheet. Reminds me of busting open a fortune cookie.
cschmitt said:
Reminds me of busting open a fortune cookie.
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Yes it kind of does feel like that.
My two cents
Very informative, thank you.
Just know, if you go looking for something, you can find it.
This phone is still new, so for anyone thinking of getting it, don't let the mass post on glass cracks and drm / camera conversation put you off. This phone is big in the game.
At the time of posting, its a resounding majority "No" to broken glass (small sample)
One day into the survey and we have 51 responses. I find the most interesting data to be that 65% do not use a screen protector and 73% do not use a case.
cschmitt said:
One day into the survey and we have 51 responses. I find the most interesting data to be that 65% do not use a screen protector and 73% do not use a case.
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Confirmed! Sony Xperia Z3C users aren't the smartest around! :silly:
What's the percentage of cracked screens?
Dsteppa said:
What's the percentage of cracked screens?
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The sample size is still small, but 6% for front glass, 9% for back glass.
There is one response where both front and back glass cracked.
In all cases no screen protector or case was in use, with the exception of one cracked back glass while using a TPU case.
There's a link to results in the OP.
It would be nice to get several hundred responses for a more accurate picture.
cschmitt said:
It would be nice to get several hundred responses for a more accurate picture.
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Oh yeah, I know don't worry. Just wanted to know the percentage we're at now
Percentages are pretty much useless here because naturally, mainly people with issues come and participate here in the first place. Only Sony or some kind of independent media could give a clue on those percentages.
cschmitt said:
It would be nice to get several hundred responses for a more accurate picture.
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But even then there will be a selection bias - people with glass issues are more likely to find this thread than people who are perfectly happy.
jasestu said:
But even then there will be a selection bias - people with glass issues are more likely to find this thread than people who are perfectly happy.
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Exactly.
Edit: but even if only those with glass issues report at least that does give some idea of the number of users affected.
On the Sony Mobile support forum, there is a post from a person whose Z3C's glass cracked while the phone was laying on a table and playing music. Since I did notice that especially the rear glass vibrates very heavily at higher volumes, I'm wondering if those vibrations could induce cracking in some cases?
How could you think that simply the vibrations generated by the (however minuscule) speakers could crack a sheet of glass, let alone Gorilla/Dragontrail glass? Just check some stress tests to see what kind of forces these types of glass can withstand.
The same strange reports about glass cracking on its own appeared for the LG Optimus G and LG Nexus 4 right after launch and then nothing.
Inginerul said:
How could you think that simply the vibrations generated by the (however minuscule) speakers could crack a sheet of glass, let alone Gorilla/Dragontrail glass? Just check some stress tests to see what kind of forces these types of glass can withstand.
The same strange reports about glass cracking on its own appeared for the LG Optimus G and LG Nexus 4 right after launch and then nothing.
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The rear is not Gorilla Glass nor Dragontrail.
The glass sheets in said stress test videos are usually much thicker than those used on phones.
Strong vibrations can cause a sheet of glass to crack, especially if the glass has a production fault.
degraaff said:
The rear is not Gorilla Glass nor Dragontrail.
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What kind of glass do they put on the back, then?
degraaff said:
The glass sheets in said stress test videos are usually much thicker than those used on phones.
Strong vibrations can cause a sheet of glass to crack, especially if the glass has a production fault.
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The vibrations generated by the very small speakers are not exactly what I would call "strong", much less glass-cracking strong!
Inginerul said:
What kind of glass do they put on the back, then?
The vibrations generated by the very small speakers are not exactly what I would call "strong", much less glass-cracking strong!
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http://talk.sonymobile.com/t5/Xperi...ss-is-on-Xperia-Z3-Compact/m-p/838791#U838791
There is no doubt that the rear uses different glass than the front, since the rear is way more prone to scratching than the front.
The vibrations at high volume are pretty strong in this phone, don't forget you've got two of those speakers. In case of (like I said) faulty glass, they may even be harmful to the glass.
dropped z3c on cement and.....
.....no damage. I watched my 1 day old z3c slide off a laundry pile in my basement onto the cement floor (about 5 foot drop) and no cracks or noticable damage.
However, i just took my xperia z2 out of its protective case to sell it and noticed a crack all the way across the back glass. Ive never dropped that phone and its always been in a high quality case. Im thinking the z2 may uave cracked trying to pry it out of the protective case (which fit very tight).
Just my two cents.

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