[Q] adb devices under mac osx => offline - Nexus 7 Q&A, Help & Troubleshooting

The adb devices command returns "offline" for my nexus 7, under mac osx 10.7.5. Things I have tried (after having enabled the USB debug option, of course):
- kill & start the adb server
- plug/unplug/power off and on
- turn off and back on USB debugging
- change the USB port
- permutations of the options above
I have never been prompted (as I would have expected) to "trust" my USB connected mac, from my nexus 7 (as it is running 4.2.2, allegedly the version beyond which one there is this extra "security" step), which points probably to an issue associated with recognizing the device.
By experimenting a little, it looks like my plugging of the nexus 7 produces no messages in the logs ($sudo dmesg - no reaction from plugging/unplugging the nexus 7), whereas when plugging an SG3 recognized as "device" by $adb devices, produces the following output:
$sudo dmesg
...
MTP Driver Started (Addr 0xffffff8018989800)
I assume some issues with the driver, but I could not find anything specific to mac osx. Any ideas?
TIA,
Stefan

Related

How to get Nexus 7 listed in adb devices if driver installs

Tried to reply to http://forum.xda-developers.com/showthread.php?t=1766475 but as this is my first post, I'm not able to post in development forums :noob:
I've just rooted by Nexus 7 and it took a few hours to do so; for the vast majority of that time I was stuck at the point where I had the drivers installed, tablet was connected to the machine but 'adb devices' showed no devices. Occasionally I would see one line with the serial number of my tablet followed by 'offline'. Running adb devices again would show that the device had disappeared.
I tried various drivers including the ones supplied with the root toolkit, the android sdk, pdanet and the Universal Naked Driver and although all would install and appear correctly in the device manager, my tablet just would not show up in adb devices list. :crying:
Finally, I removed all the drivers by repeating a process of connecting the tablet in usb debugging mode, finding the entry in device manager and uninstalling the device with the checkbox in the dialog ticked to uninstall the drivers, and then disconnecting and reconnecting the tablet (still in usb debugging mode) until it shows up under Other with a name of 'Nexus 7' with an exclamation mark against it.
Next step, I selected to update the drivers and selected the drivers from the android sdk in c:\program file (x86)\Android\android-sdk\extras\google\usb-driver which changed the device to appear as 'Samsung Android Phone -> Android Composite ADB Interface'. I disconnected and reconnected the tablet to ensure everything initialised properly and did 'adb kill-server' followed by 'adb devices'.
At this point, 'adb devices' still did not show the tablet so I spent a good hour searching the internet, with most results suggesting one driver or another that I'd already tried, or the fairly useless 'adb kill-server' followed by 'adb start-server'. Finally I got a result - try moving the device to another USB port on your computer.
I have a Gigabyte GA-Z68AP-D3 motherboard which has 6 USB ports on the back panel; the tablet had been connected to the set next to the HDMI port which are USB 3.0/2.0 ports and are blue in colour. Moving the connector to the USB 2.0/1.1 ports which are red in colour immediately made the tablet visible in the 'adb devices' list. :victory:
TL;DR If your tablet shows up in device manager but not adb devices, try a different USB port
Big thanks to WugFresh for the great tool

[Q] adb Mode/usb developing mode does not work

I'm using the Asus Google Nexus ToolKit V3.8.2 (donated version).
With my first N7 I was able to unlock and root.
Now I exchanged it against the N7 3G (HSPA+). I was able to unlock the device and able to install the bootloader 3.34. But root does not work. I think it is because ADB does not recognize the tablet.
What happens:
1.) the start screen of the ToolKit does not show the serial in the adb device list (If I restart the tablet in fastmode it list the serial in fastmode device list)
2.) if I start the Root and the ToolKit wants to reboot in Fastboot Mode it says "Waiting for adb Mode".
3.) If I restart on my own in Fastboot Mode and start the Root procedure then it reboots the device and says "Procedure will continue in 20 seconds Waiting for USB debugging to be enabled". It does not help to re-activate the usb debugging mode and it doesn't help to re-connect the usb cable.
4.) I started cmd and changed to the "Google Nexus 7 ToolKit" folder to call "adb-toolkit devices". But it does not show any device. adb-toolkit kill-server and start-server doesn't help. usb reconnect doesn't help.
P.S. As I'm a new member I'm not able to post inside the official support thread, sorry.
It could be a driver issue on the pc..
try this
download a pc app called usbdview . Do a google search to find it..
Run the program on the pc without the nexus plugged in. Delete all adb/ usb devices that you do not have physically plugged into your computer.
Plug in the nexus 7 refresh the list . Delete what ever comes up for the nexus 7..
Reboot the computer WITH the nexus not connected..
Install the NEXUS DRIVERS.. plug in the nexus and the computer should find the device as if its the first time used.
Try you tool kit again...
Sometimes when adb is started and stopped if there are several versions Windows can be confused and not stop the right driver but start a older version instead VERY Common windows usb issue. This works with any USB Trouble shooting for devices not just Android...
Good LUCK ..
It's pretty obvious that you need to install the correct drivers for the Nexus 7 HSPA+.
I'm not the lowest of the low, but I am the slowest of the slow.
exglynco said:
It's pretty obvious that you need to install the correct drivers for the Nexus 7 HSPA+.
I'm not the lowest of the low, but I am the slowest of the slow.
Click to expand...
Click to collapse
The nexus drives are a One driver for all Nexus Devices... This should only be a issue if there are multiple copies of usb adb in the windows registry . The usb drivers need to be removed then re installed or will just create more conflict. Usb Is NOT SO PLUG AND PLAY as it was intended.. Sometimes just plugging a usb device from one usb port to another in some computers can cause windows to install another copy of the driver. This is mostly on systems with a usb hub then a usb 2.o hub on a different port.. and so on.
I Use my notebook with several android devices . I often have issues with
erica_renee said:
It could be a driver issue on the pc..
Click to expand...
Click to collapse
This could it be. But I found a very simple solution:
stackoverflow.com/a/11991653/318765
When the Nexus 7 is plugged in there is a persistent notification that indicates "CONNECT AS / Media Device (MTP)". In this state adb devices will not show the Nexus, or undoubtedly any other device. Not exactly obvious, but if you select the second option "Camera (PTP)" the device is available for debugging (the lesson is ignore the camera, and focus on the protocol PTP).
This choice is persistent, and I'm guessing that with a band new device it will connect as MTP until told otherwise.
Click to expand...
Click to collapse

No ADB mode, driver issue?

I'm Italian, sorry for my English.
A few days ago I unlocked the bootloader via Toolkit, rooted and flashed the TWRP recovery _.
But I had hard difficulty:
After driver installed, I unlocked bootloader, enable debugging and then NOTHING!
In practice, the N7 was recognized by windows 7 64bit only in FastReboot mode ..
I tried in every way possible, deleted and reinstalled the driver 50 times, restored windows to a previous point, installed the drivers manually tried without toolkit, but how ADB just do not want to know.
For hours I was still with the bootloader unlocked but without root, until came to my rescue a friend with another notebook but same windows 7 64. Load the Toolkit, install the drivers and everything goes perfectly, I do everything in 5 minutes.
On my laptop there is always the issue driver ADB, in the future I still need my PC recognized the N7 in ADB, how can I do?
One thing that I think is not well understood is that there is no "Generic Class Driver" for ADB nor for fastboot...
... even though the very driver that works for one mode (or phone/tablet device) may be perfectly fine with a different device. The wire protocol for both fastboot and adb are extremely simplistic.
So, what that means is that if the Hardware ID used by the USB device endpoint registers on the bus with a different VendorID/ProductID, Windows will (correctly) not use a previously-installed ADB driver, or previously installed fastboot driver - even though they would probably work just fine.
Here is an example. The Nexus 7 registers the following Hardware ID when ADB debugging is turned on in the OS:
USB\VID_18D1&PID_4E42&REV_9999&MI_01
USB\VID_18D1&PID_4E42&MI_01
On the other hand, if you are using TWRP, it's adbd daemon shows up on the PC as:
USB\VID_18D1&PID_D001&REV_9999
USB\VID_18D1&PID_D001
This means that you might need to install a different driver for using the ADB with the OS, and a different driver for ADB under TWRP - even though it is exactly the same hardware on the other end of the cable! In the absence of a generic class driver for a given USB endpoint, Windows tries to match drivers in it's local (& internet) database based on this VID/PID pair.
If you have a look at the [ADB/FB/APX Driver] Universal Naked Driver 0.72 thread - and download it and have a look at it's included "android_winusb.inf" file - you will see literally hundred of different VID/PID pairs in the driver's android_winusb.inf file in the installer package, corresponding to many hundreds of phones/tablets. Same driver with hundreds of devices listed as compatible.
In the past I recall taking the Google (SDK) USB driver, and manually editing into place matching VID/PID pairs for a HTC phone into the .inf file. It worked perfectly; I probably flashed that phone hundreds if not thousands of times using the Google Driver (My PC is a Windows 7 Pro x64 machine btw).
Anyhow, I have pulled this stunt twice now - once editing the .inf file for the Google Driver, and I did it once with the Universal Naked driver too. You can choose which driver you want to start with.
If you want to give it a roll, you can start with any of those three drivers:
- Google (SDK) USB driver
- XDA "Universal Naked" driver
- Asus Nexus 7 USB Driver (Look under Download)
Note that since you are using W7 x64, make sure that you add each new entries to the .inf file twice - once in the ".NTx86" section, and duplicated again in the ".NTamd64" section. When editing .INF files, make sure to use an editor which preserves simple text file formatting - use "notepad", not "wordpad"
If you want a reference for what values to use, see the bottom end of this post. You should see exactly these same values in your Device Manager, however.
Note that if you see the device show up in the Device Manager as being correctly identified and marked as "working normally" - but it doesn't work - you should probably remove that driver and re-install from a different driver package.
This would certainly be the case for any drivers you saw associating with VID/PID pairs that look like:
VID_18D1&PID_4E40 bootloader/fastboot
VID_18D1&PID_4E41 single adb
VID_18D1&PID_4E42*&MI_01 composite adb
VID_0955&PID_7330 avx mode
VID_18D1&PID_D001 adb in TWRP (maybe CWM too, I didn't check)
That's a lot to throw at you, especially with Italian <=> English in the mix.
Feel free to ask questions.
bftb0
Hello,
I tried to follow your advice but I have not solved.
I'll explain what I did, so you can correct me.
-Uninstalled previous drivers (from device manager, control panel)
-Restart the PC
-Modified the inf file. Package Asus Nexus 7 USB driver (ntx86 and NTamd64 sections) attach screenshots
-Linked N7 (usb debugging actived)
-Found portable device in device manager, update drivers manually from the Nexus 7 Asus USB drivers
I tried to change also too XDA "Universal Naked" driver by following the same procedure.
I tried to create another account on my pc, but no ADB!
View attachment 1734997
Did you update to 4.2.2?
The is something to do with adb in that update, needing a password or something. I am not sure but if you did update you might want to check that.
Sent from my Nexus 10 using Tapatalk HD
stonebear said:
Did you update to 4.2.2?
The is something to do with adb in that update, needing a password or something. I am not sure but if you did update you might want to check that.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Use "Google USB drivers" you get after you install from here http://developer.android.com/sdk/index.html
Its drivers work with 4.2.2
I got 4.2.2. rooted with ADB working now via only this and no other method
No problem with adb in 4.2.2... I tested yesterday (no need psw too...)
stonebear said:
Did you update to 4.2.2?
The is something to do with adb in that update, needing a password or something. I am not sure but if you did update you might want to check that.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Marco16V said:
-Found portable device in device manager, update drivers manually from the Nexus 7 Asus USB drivers
Click to expand...
Click to collapse
Is this the only device which shows up in the device manager? The "Portable Device" is either the MTP or PTP endpoint - not ADB. The latter (adb) should show up elsewhere in the device manager.
You should certainly NOT be trying to install fastboot/adb driver on MTP/PTP endpoints!
I think perhaps I am not understanding because I am guessing at certain details.
Q1) Do the drivers appear to install correctly?
Q2) When you have the N7 in the corresponding mode - whether or not you observe (device manager) "working normally" or "unknown device" - do you see the following Hardware IDs showing up in the device manager?
Bootloader Fastboot Mode:
USB\VID_18D1&PID_4E40&REV_0000
USB\VID_18D1&PID_4E40
OS adb:
USB\VID_18D1&PID_4E42&REV_9999&MI_01
USB\VID_18D1&PID_4E42&MI_01
TWRP adb (Possibly also CWM adb, I haven't checked it) :
USB\VID_18D1&PID_D001&REV_9999
USB\VID_18D1&PID_D001
Q3) I presume you went through the same install sequence on your PC that succeeded on the other laptop - in the event the problem is a hardware problem, did you try a different cable or USB port on your PC?
Q4) When you remove drivers, are you requesting that the drivers be removed from the PC?
The 4.2.2 authentication issue might be an issue (although I suspect this is a adb program version issue, not a driver version issue. In any event, it wouldn't effect the behavior of adb in TWRP/CWM.
Sorry for all the questions.
bftb0 said:
Is this the only device which shows up in the device manager? The "Portable Device" is either the MTP or PTP endpoint - not ADB. The latter (adb) should show up elsewhere in the device manager.
You should certainly NOT be trying to install fastboot/adb driver on MTP/PTP endpoints!
I think perhaps I am not understanding because I am guessing at certain details.
Q1) Do the drivers appear to install correctly?
Q2) When you have the N7 in the corresponding mode - whether or not you observe (device manager) "working normally" or "unknown device" - do you see the following Hardware IDs showing up in the device manager?
Bootloader Fastboot Mode:
USB\VID_18D1&PID_4E40&REV_0000
USB\VID_18D1&PID_4E40
OS adb:
USB\VID_18D1&PID_4E42&REV_9999&MI_01
USB\VID_18D1&PID_4E42&MI_01
TWRP adb (Possibly also CWM adb, I haven't checked it) :
USB\VID_18D1&PID_D001&REV_9999
USB\VID_18D1&PID_D001
Q3) I presume you went through the same install sequence on your PC that succeeded on the other laptop - in the event the problem is a hardware problem, did you try a different cable or USB port on your PC?
Q4) When you remove drivers, are you requesting that the drivers be removed from the PC?
The 4.2.2 authentication issue might be an issue (although I suspect this is a adb program version issue, not a driver version issue. In any event, it wouldn't effect the behavior of adb in TWRP/CWM.
Sorry for all the questions.
Click to expand...
Click to collapse
When the drivers are not installed and I connect to pc N7, is only recognized as a portable device, then later recognized as Google Nexus 7.
To install the drivers (modified as described) I click reinstall driver, then later recognized (if connected to pc in android mode, with usb debugging actived) as Android Device in another voice, ADB interface. But is not recognized by the toolkit under adb devices, and even when I try using cmd.
1-When I install the drivers. seem to be installed correctly.
2-Sorry, where can I find Hardware IDs in Device Manager? What is the difference between OS adb and TRWP adb?
3 - In other pc (with same N7, same cable, same driver, same toolkit) I had no problems. I tried to change only the USB port.
4-I uninstall the driver from device manager (uninstall voice) and ask to be also uninstalled software from the PC
In some Italian forum, I found people with the same problems.
Solved by formatting PC. I would not do that ...
Thanks for your help, sorry for my English and my limited skills
AW: No ADB mode, driver issue?
Try to download the latest Android SDK and try to connect with that adb version. Adb with version < 1.0.31 will not work correctly with Android 4.2.2.
Sent from my Nexus 7 using xda app-developers app
AndDiSa said:
Try to download the latest Android SDK and try to connect with that adb version. Adb with version < 1.0.31 will not work correctly with Android 4.2.2.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I tried sdk but I have not solved.
I use Android 4.2.1. I'm having problems with the update! I can not update OTA (N7 stuck under the impending reboot). I also tried to download the zip file to upgrade the memory and flash it from recovery but the installation is not completed (error 7 build.prop).
I also tried to flash the factory image 4.2.1 (keeping userdata) and start again. Nothing, same mistakes!
Too many problems!
Marco16V said:
2-Sorry, where can I find Hardware IDs in Device Manager?
Click to expand...
Click to collapse
(Note I attached some pictures below)
From the Device Manager:
- Select the Device in question by right-clicking. Choose "Properties"
- A window with three tabs will appear: General, Driver, and Details. Select Details
- The "Property" combo-box-selector has 20 or 30 items - the 2nd one in the list is Hardware Ids. I attached two pictures from Win7-Pro-x64 (below)
But note as I said before: You should NOT be seeing the ADB endpoint under "Portable Devices" - if ADB Debugging is turned on in the OS, you should see it under "Android Phone" or something similar. In any event, the hardware Ids will identify it exactly
Marco16V said:
What is the difference between OS adb and TRWP adb?
Click to expand...
Click to collapse
Well, as far as the behavior of the USB driver on the PC, almost nothing. Unfortunately - for better or for worse - both TeamWin (TWRP) and CWM authors put their ADB interface on the bus with the VID/PID pair of USB\VID_18D1&PID_D001, whereas the OS puts all its USB interfaces on 18D1/4Exx.
So, even if you get a driver installed for the OS "adb" mode (say by using the Google SDK USB driver or the Asus Nexus 7 driver), it won't work for the custom recovery... unless you fix up the driver installer package to have the matching VID/PID pairs (18D1/D001) in the .INF file for that driver.
I think folks find this confusing - they think, "wait, I have a ADB driver installed" - why does it not work?
OK, there are a couple more things to try (at least before I give up). Roughly they try to answer these questions:
Q1) Is this a toolkit issue, or a driver issue?
Q2) Is it a prior driver you installed that you are not observing that is causing the problem?
The first one (Q1) is easiest to diagnose: when your PC Device Manager indicates that a device is "working normally" - AND THE VID/PID ID MATCHES WHAT YOU SHOULD EXPECT FOR THE MODE THE TABLET IS IN (regular OS, recovery boot, fastboot mode), can you communicate with the device from the Windows command line? e.g.,
Code:
C:\foo> cd C:\blahblah\sdk-platform-tools-directory
C:\blahblah\sdk-platform-tools-directory> fastboot devices
or
C:\blahblah\sdk-platform-tools-directory> adb devices
If you can communicate with the tablet from the command line - your device ID will be printed by the above commands, then you don't have a driver problem at all - there is something screwy about the way your toolkit is installed.
OK, Q2 -
When Windows installs a driver, it caches it into a kind of database. I suppose it is possible that a prior driver installation might be causing trouble. You can observe - from the device manager - all the drivers that are installed - even for devices that are not currently connected to your computer.
This is done by setting the "devmgr_show_nonpresent_devices=1" environment variable. It can be done semi-permanently this way, or for a single invocation of the device manager this way..
See the third image attached (devmgr-all-devices.jpg ) - it is my computer in that "show all devices" mode. See all that rubbish in there? It's from other Android devices (HTC, Samsung, etc).
You can walk through each one of those - even the devices that are not currently attached - and inspect the VID/PID pair to see if they happen to match the values that you are expecting to see for the different operating modes on the Nexus 7. I'll leave it up to you whether you want to do this or not; it is a bit tedious. Just don't start deleting drivers willy-nilly if you don't know what they are associated with.
Marco16V said:
Thanks for your help, sorry for my English and my limited skills
Click to expand...
Click to collapse
I am understanding everything you are saying - and your english is far better than my italian
good luck!

no fastboot or adb access

I can't access my N7 with adb (when booted) or fastboot (while in the bootloader). It's connected via a USB cable. This is both with a Mac and WUGS. Commands like fastboot devices or adb devices return nothing as the device isn't seen. I can connect my N4 and use those commands without problem. I just tried doing the same with my 2013 N7 and it's not being seen, either. Strange. I don't think I've had this problem before on the Mac. I have on Windows, which I can sometimes resolve by installing and reinstalling drivers until something works.
I'd wanted to update the 2012 N7 to Lollipop.
Thoughts, anyone?
maigre said:
I can't access my N7 with adb (when booted) or fastboot (while in the bootloader). It's connected via a USB cable. This is both with a Mac and WUGS. Commands like fastboot devices or adb devices return nothing as the device isn't seen. I can connect my N4 and use those commands without problem. I just tried doing the same with my 2013 N7 and it's not being seen, either. Strange. I don't think I've had this problem before on the Mac. I have on Windows, which I can sometimes resolve by installing and reinstalling drivers until something works.
I'd wanted to update the 2012 N7 to Lollipop.
Thoughts, anyone?
Click to expand...
Click to collapse
Crazy as it sounds, try another USB cable. Reboot everything, plug in fresh, and try again. Failing that, use WUGS to reinstall all your USB drivers. Use the stock Google.
The cable was the culprit. I tried another and it worked. Thanks so much!
I'm having a similar problem that's driving me insane.
Nexus 7 wi-fi version
I've loaded every driver on the planet and in recovery mode it simply will not show up. And I'm not talking won't show up using ADB, I get absolutely nothing in device manager. So before anyone tells me to point to the device and manually change the driver, there is no device to try and point a driver to.
In "normal" mode, it shows up perfectly fine in Device Manager as Android ADB Composite Device. ADB will list it in devices with no problem. It will accept the "adv reboot recovery" command perfectly and reboot the tablet into stock recovery. The minute it does that, the device disappears from the Device Manager list and nothing takes it's place. I've tried to have it search for new hardware, I've tried the Google USB drivers kit, I've used Koush's Universal Driver install. I've used 3 different cables on 2 different USB ports.
This is a completely stock N7 running 4.4.4 plugged into a Windows 8.1 64 bit PC.
The last thing I'm wondering is do I have to unlock the bootloader at all? I don't want to because it'll wipe the tablet. If so I guess I'll just wait out the actual OTA rather than try to sideload it.
Any suggestions would be appreciated.
Yaz75 said:
Any suggestions would be appreciated.
Click to expand...
Click to collapse
Any suggestions at all?
Ummm... does the Stock Recovery actually run "adbd" by default? If it doesn't (or it doesn't start adbd until you execute the sideload menu item), then you wouldn't normally see anything on the other side of the cable with a stock Recovery. (I don't have my tablet with me to check)
Here's an extra "any suggestion at all":
Get rid of Windows and use Linux; there are no drivers to screw with in the latter case.
No, seriously. But probably not what you are thinking.
If you can get a "live CD" to boot** on your PC, you can (as root) run the "lsusb" command to see what devices are enumerated on the USB bus, port by port.
In conjuction with the decoder ring at the end of this post, you can determine from inspection of the USB VID/PID identifiers whether or not all the hardware is behaving, and whether or not the tablet is in the mode you think it is supposed to be in.
The reason this is valuable is that it allows you to take drivers completely off the table; if everything is as it should be, then you know that all the hardware and cabling are functioning correctly, the tablet is behaving correctly, your PC hardware is behaving correctly, and that 100% of the problem is Windows driver issues.
If you want to go the extra 1/4 mile, you can put a copy of (Linux) fastboot & adb plus your flashables on a USB key, and run adb or fastboot from the Live CD boot. It won't matter that the live CD doesn't have them preinstalled, they will be on your USB key. It will be easier on you if you can find statically-linked fastboot and adb binaries; if not you will have to copy one or two supporting shared libs (.so files) along with the binaries, and find out what LD_LIBRARY_PATH is all about.
suppose the USB key mounts at /media/usb1; then
$ sudo /bin/bash
# mkdir /tmp/tools
# cp /media/usb1/fastboot /media/usb1/adb /media/usb1/*.so /tmp/tools/
# chmod 755 /tmp/tools/*
# export LD_LIBRARY_PATH='/lib:/usr/lib:/tmp/tools:.'
# cd /tmp/tools
# ./fastboot devices
OR
# ./adb devices
Good luck; as you are using Windows you are going to need it. Hahaha LOL
**depending on whether your BIOS on your win 8.x PC can be toggled between UEFI and Legacy modes or not, this can be either trivial (Legacy boot mode) or complicated (UEFI) requiring a "Trusted Computing" crypto boot shim from MisterSoftie.
Ok this works for me
Use USBDeview (http://www.nirsoft.net/utils/usb_devices_view.html)
delete all the associated drivers like Google, Samsung, etc for ADB, etc
Restart Computer
Reconnect N7 without MTP and USB debugging
Wait for PC to recognise device and install driver
*If you see something like PC unable to recognise device, go into device and Update Driver and choose "Automatic....."
Disconnect and Reconnect with MTP and USB Debugging
Wait for PC to recognise device and install driver
Restart N7 in bootloader
Wait for PC to recognise device and install driver
Profit
* My PC OS is Win 8.1 Pro 64bit
make sure mtp is switched off, i couldnt get adb or fastboot on my nexus just now . switched off mtp and works fine

Windows 10 USB Help Request - Device Descriptor Failed

Howdy,
Ok, I'm one of those who are having issues connecting my Nexus 6P to my Windows 10 PC. I've tried the usual fixes (I'll enumerate what I've done below) but right now where I'm in the state where Device Manager shows the Nexus 6p under the Universal Serial Bus controllers. Shows up as:
Unknown USB Device (Device Descriptor Request Failed)
Device status is:
"Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed."​Properties -> Details -> Hardware Ids = USB\DEVICE_DESCRIPTOR_FAILURE​Ok, what I have tried:
1) Settings -> Developer Options -> Select USB Configuration = MTP (I have tried all options here, no change to above)
2) Settings -> Developer Options -> USB debugging = On (I have tried both on and off)
3) Using the USB A to USB C cable which came with the phone
4) Tried multiple USB ports on multiple PCs, no difference
5) NOT seeing the USB configuration type in the notification pulldown so I can not comment on that
6) I have factory reset the phone
7) Tried to update to the latest Google USB Driver.. Unable to... Experience is:
- Steps performed: Device Manager -> Update Driver Software -> Browse Computer -> Navigate to Directory (yes, include subfolder is checked).
- Outcome: Windows tells me the Best Driver software is already installed​- Second attempt: Device Manger - Update Driver Software -> Browse Computer -> Let me pick from a list of device drivers
- Outcome: No driver with Android, Google or Nexus shows​8) I have tried a couple of the universal USB drivers but none look to work
Is there anything else I can try? I am starting to wonder if there is a hardware error on my phone.
I have windows 10 and I've never had problems. When I plugged in my device my computer recognized it right away.
Sent from my Nexus 6P using Tapatalk
Have you tried to install ADB with the universal installer found somewhere on XDA, which also installs the Google drivers and see if your device is detected?Can you try it on a different PC to rule out the cable being problematic?
Might go down the path of updating the drivers for your motherboard. Especially USB 3. I've had that same error from outdated drivers on windows 8.1 and the htc m7. I actually had to use drivers from a different manufacturer but for the same chipset.
Went on vacation shortly after the last response and trying the suggestions now. Still no luck. I am starting to wonder if there is something shorted out on the phone. Is there any way to do a sanity check?
Since the last response I have tried:
Repeated the behavior on 2 different PC's
Updated all firmware on my laptop. I have connected a Moto X to this laptop in the past but do not have access to that device anymore.
Tried the Naked Driver
Tried the PDANet driver
Ran through the steps on the Diagnosing USB Driver thread
I have only tried this with 2 cables. One is the cable the phone came with. The other is a cable that Leung says does not work correctly (bought before I saw him reviewing. wondering if this did damage to my phone)
Anything else I could try? That or is there a way to test the hardware?

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