hi everyone. I was bored so I decided to entertain myself by chatting with Samsung
Please note that this email address is used only for sending chat transcripts.The emails sent to this email address are not monitored and will not be replied.Please visit http://www.samsung.com/us/support/ if you need any further assistance.
General Info
Chat start time Aug 2, 2013 10:51:21 PM EST
Chat end time Aug 3, 2013 12:07:39 AM EST
Duration (actual chatting time) 01:16:17
Operator Sara
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Sara'. There will be a brief survey at the end of our chat to share feedback on my performance today.
info: Your Issue ID for this chat is LTK111790500837X
Sara: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: I WANT TO KNOW IF FIRMWARE FOR GT-P3100 IS COMPATIBLE WITH GT-P3113
Sara: I will try my best to assist you.
Sara: I am sorry; GT-P3100 is not a tab that is manufactured in the US.
Sara: I am sorry; we do not have information whether the same firmware compatible to both the devices.
Visitor: CAN YOU TELL ME IF THERE IS ANY DIFFERENCE IN HARDWARE LOTHER THAN THE RADIO?
Sara: I am sorry; we do not have information on the specifications of GT-P3100.
Sara: However, if you wish, I can provide you with the specifications of GT-P3113.
Visitor: HOW IS IT THAT YOU DONT HAVE SPECIFIC INFO ON ONE DEVICE BUT NOT THE OTHER? DO YOU HAVE A TECH SUPPORT NUMBER I CAN CALL?
Sara: I am sorry; as the GT-P3100 is not the US model.
Sara: The specification are not available. The specifications of the tab would be available with our phone support also.
Sara: * The specifications of the tab would not be available with our phone support also. Sorry for the typo.
Visitor: OK
Sara: Please click on the link below to check the specifications of GT-P3113:
Visitor: DONT SEE LINK
Sara: http://www.samsung.com/us/mobile/galaxy-tab/GT-P3113TSYXAR-specs
Sara: Is the above link accessible?
Visitor: YES MY POPUP BLOCKER WAS BLOCKING IT BUT SEE IT NOW
Sara: Sure, check the specifications of the tab.
Sara: Can I help you with anything else?
Visitor: WELL I READ IN SEVERAL FORUMS THAT P3100 IS NOW RECIEVING FIRMWARE UPDATE 4.2 I WANTED TO KNOW IF THE FIRMWARE WOULD WORK WITH P3113 AS PREVIOUS FIRMWARES DID
Sara: I am sorry; 4.1 is the highest update that is available for GT-P3113.
Visitor: OK
Sara: Can I help you with anything else?
Visitor: YOU STATED THAT P3100 IS NOT MANUFACTURED IN USA. IS P3113 ACTUALLY MADE IN THE USA OR IS IT JUST MADE TO BE USED IN THE USA?
Sara: I understand your concern.
Sara: GT-P3113 is manufactured to be used in the US.
Visitor: CAN YOU TELL ME IF AND WHEN P3113 WILL RECIEVE AN OFFICIAL UPDATE?
Sara: I am sorry; as of now there is no information available on the release date of the update.
Sara: However, you will receive a notification on the tab.
Visitor: WHAT IF THE TAB IS ROOTED?
Sara: I will be right with you.
Sara: You may try rooting the tab, it would void warranty on the tab.
Visitor: WARRANTY DOES NOT APPLY AS TAB IS OVER 1 YEAR FROM PURCHASE DATE
Sara: In this case, you may try updating the tab by rooting it.
Visitor: ROOTING A DEVICE DOES NOT UPDATE ITS FIRMWARE
Sara: Thank you for waiting. I'll be with you in just a moment.
Sara: I am sorry for the delay.
Sara: I understand your concern.
Sara: I see that the release date of the update is not available, you will receive a confirmation email, once the update is released from Samsung.
Sara: Not to rush you, are we still connected on the chat?
Visitor: IF THE TABLET IS OFFICIAL STATUS , USING OFFICIAL ROM , OFFICIAL RECOVERY AND OFFICIAL KERNEL THAN IT WILL RECEIVE OVER THE AIR NOTIFICATION FOR FIRMWARE UPDATE.
Visitor: REGARDLESS IF ROOTED OR NOT
Visitor: CAN YOU CONFIRM THIS?
Sara: Yes, it will receive the update notification, if it is released from Samsung.
Sara: However, make sure that the Tab is connected to a wireless network.
Visitor: TAKING THE FIRMWARE UPDATE WILL LIKELY UNROOT THE DEVICE CORRECT?
Sara: I'm sorry for the delay. I'll be right with you.
Sara: Please give me a moment.
Sara: I am sorry; the updating the firmware would not root the device.
Visitor: I DONT THINK YOU UNDERSTOOD WHAT I MEANT
Sara: Updating the firmware will only make the software changes on the tab. It would be update the tab to next Android version.
Visitor: YES BUT THE UPDATE WILL MAKE A DEVICE THAT HAS BEEN ROOTED, NO LONGER HAVE ROOT. ALSO PREVIOUS EXPLOITS WOULD BE PATCHED TO PREVENT ROOTING DEVICE WITH THE KNOWN METHODS. CORRECT?
Sara: I am sorry; we cannot confirm the changes on the tab after rooting.
Visitor: FAIR ENOUGH THANKS FOR YOUR TIME SARA
Sara: You're welcome. Is there anything else I can assist you with?
Visitor: NO BUT YOU GET AN A FOR EFFORT
Sara: Thank you.
Sara: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Follow Samsung Service on Facebook, Twitter and YouTube.
info: Chat session has been terminated by the Samsung Agent.
<meta http-equiv="refresh" content="0;URL=launch?reason=no_js_enabled">
poor Sara
Sent from my GT-I9500 using Tapatalk 4
negrobembon said:
poor Sara
Sent from my GT-I9500 using Tapatalk 4
Click to expand...
Click to collapse
Here's a brief summary of the post:
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Lol was she really human? I think...
But funny.:laugh:
r4ymonf said:
Here's a brief summary of the post:
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Visitor: [question]
Sara: NO.
Click to expand...
Click to collapse
lol
Sent from my GT-I9500 using Tapatalk 4
Similar fun with other chat support
I recently did a session with Adobe about my Creative Cloud account. I questioned the issue of no Flash and irate Bubble Witch customers. NO CLUE! as to the pending issue or when it will be implemented. wha..? Implemented has already begun. The syntax of the Adobe "chat person," looks like what you dealt with Sara. I think it's automated
Nice but true :cyclops:
Related
So after talking to samsung i thought id share some info with all of you who might be having issues with the samsung keyboard not remembering words or forgetting them. here is a chat transcript.
Ken: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: my samsung keybord on galaxy s4 has alzeimers
Visitor: i turned on auto replacement and predictive text and and now my keyboard has alzeimers
Ken: I understand that you are facing issues with the device Keyboard. Is that correct?
Visitor: ive tried turning both those off
Visitor: ive "learned words" from messages and facebook multiple times
Visitor: and verified that that learning went through however it forgets them almost instantly
Visitor: when i first got my phone it remembered my email address everywhere
Visitor: now i have to enter it out fully
Ken: I understand that you want to enable dictionary in your device. Is that correct?
Visitor: yes yes i do
Ken: Thank you for confirming.
Ken: Not to worry, I will help you in this regard,
Ken: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .
Visitor: you should enable an actual personal dictionary like all other keyboards have where you can manually enter words and save them
Visitor: sgh i337
Ken: Thank you for the model number.
Ken: Let us perform few steps in the device and then check the result,
Visitor: ok
Ken: From home screen tap on app's >> settings >> My Device >> Language and Input >> Samsung Keyboard >> there enable Predictive text in the device
Visitor: i already did this this is actually where the problem started
Visitor: im bypassing your steps i went to settings> app data>samsung keyboard and and cleared data
Ken: To confirm have you performed Clear Data for the Samsung Keyboard in application manager?
Visitor: yes
Ken: I want to inform you that performing Clear Data in the device will delete all the stored words in the device.
Visitor: there are no stored words
Visitor: any stored words
Visitor: are getting kicked out about 10words afterwords
Visitor: for instance if i store [email protected]********** (my email)
Visitor: then i store 10 more words
Visitor: [email protected] is no longer stored
Ken: Please enable Predictive Text in the device and check the result.
Visitor: it is enabled
Visitor: it has been enabled
Visitor: and after the clear data i made sure it was enabled
Visitor: their is bug within the dictionary
Visitor: thats not allowing it to store more than a certain amount of words
Visitor: also learn from under predictive text doesnt work even though it says it works it doesnt work
Ken: May I know from when are you facing this issue?
Visitor: since whenever my phone updated to 4.3
Visitor: so samsung keyboard and 4.3 dont like eachother very well
Ken: Thank you for the information,.
Visitor: i have a contact by the name of kyrsty and i go to predictive text> learn from contacts and it still wants to change her name to kirsty
Ken: I want to inform you that the device is not compatible with storing words in the device after 4.3 update.
Visitor: oh so the 4.3 update did take away features
Visitor: will it be compatible with 4.4?
Ken: I am afraid yes.
Ken: I am sorry to inform you that we in live chat do not have the information about the future update for the devices.
Visitor: let me rephrase
Visitor: i have a sprint s4 lol
Visitor: which just recieved android 4.4
Visitor: is it compatible with storing words
Ken: As the update is not yet released for S4 devices we in live chat do not have the information about it.
Visitor: bs sprint just released the update for their s4
Ken: I have searched information for you and there are no official update available for sgh-i337 to Kitkat.
Visitor: not for sgi i337 no
Visitor: sgh*
Visitor: the sprint s4
Ken: I am sorry for the miscommunication.
Visitor: i do have att but since sprint just released s4 update
Visitor: im hypothetically asking
Ken: Kitkat android is available for SPH-L720.
Visitor: will the keyboard store words on the 4.4 for that phone?
Visitor: if it does its likely that it will for this one as well, possibly not, but likely
Ken: I want to inform you that the feature to store the words in dictionary is available in 4.4.2 update, however that is a carrier specification in device.
Visitor: ok
Visitor: ok
Visitor: did the 4.3 not work on that phone as well?
Ken: Yes, the option was not available for 4.3 update in Sprint device as well.
Visitor: i see a pattern.
Visitor: thank you
Ken: You're welcome. Is there anything else I can assist you with?
Visitor: you have been very helpful
Visitor: and hopefully att stops dragging their feet and rolls out 4.4 soon
Ken: I understand your concern.
Visitor: have a nice day
hello Bros,
I am very excited to know the Samsung has launched its official 4.4 update for Samsung Galaxy Grand 2 device in India. I live in Pakistan and bought this phone SAMSUNG store, I checked using Kies and directly from phone that the latest available OS for my device is 4.3.
Can you please tell me when will I taste 4.4 update for my device?????? I would appreciate your early response,
>>>>> Adeel >>>>>
learner2014 said:
hello Bros,
I am very excited to know the Samsung has launched its official 4.4 update for Samsung Galaxy Grand 2 device in India. I live in Pakistan and bought this phone SAMSUNG store, I checked using Kies and directly from phone that the latest available OS for my device is 4.3.
Can you please tell me when will I taste 4.4 update for my device?????? I would appreciate your early response,
>>>>> Adeel >>>>>
Click to expand...
Click to collapse
it should be there within 10 days or end of july
Samsung Reponse
techmate98 said:
it should be there within 10 days or end of july
Click to expand...
Click to collapse
Thank you for your response.
I asked the same question from SAMSUNG Support; below is the answer
Your question
Hi,
I just wanted to inquire that when Samsung will launch official Kitkat 4.4.2 OS upgrade to Samsung Galaxy Grand 2 DOUS device in Pakistan?
You early reply would be highly appreciated,
Thanks,
Adeel Ahmad
Samsung Mobile user
Pakistan
Counselor answer
Dear Customer,
Thank you for contacting Samsung. We appreciate the opportunity to assist you.
Regarding your query, right now there is no plan to release new software update for Samsung Galaxy Grand 2 as soon new update will be released you will get the notification on your device.
Hope this will resolve your issue, if you need any assistance please do not hesitate to contact us with any questions and suggestions. General answers can be found on our website, where there are the most frequently asked questions (FAQ) of our customers. These can be seen under the [Support] section of our website.
Thank you for using our services, your satisfaction is very important to us.
Kind Regards,
Samsung Customer Support
Samsung Contact Center: 0800-Samsung
learner2014 said:
Thank you for your response.
I asked the same question from SAMSUNG Support; below is the answer
Your question
Hi,
I just wanted to inquire that when Samsung will launch official Kitkat 4.4.2 OS upgrade to Samsung Galaxy Grand 2 DOUS device in Pakistan?
You early reply would be highly appreciated,
Thanks,
Adeel Ahmad
Samsung Mobile user
Pakistan
Counselor answer
Dear Customer,
Thank you for contacting Samsung. We appreciate the opportunity to assist you.
Regarding your query, right now there is no plan to release new software update for Samsung Galaxy Grand 2 as soon new update will be released you will get the notification on your device.
Hope this will resolve your issue, if you need any assistance please do not hesitate to contact us with any questions and suggestions. General answers can be found on our website, where there are the most frequently asked questions (FAQ) of our customers. These can be seen under the [Support] section of our website.
Thank you for using our services, your satisfaction is very important to us.
Kind Regards,
Samsung Customer Support
Samsung Contact Center: 0800-Samsung
Click to expand...
Click to collapse
At max you people should also get it till end of this month and samsung never officially tells about the update before hand
BTW dont post thanks just click on it
still no update
techmate98 said:
At max you people should also get it till end of this month and samsung never officially tells about the update before hand
BTW dont post thanks just click on it
Click to expand...
Click to collapse
Still not received any update received for Samsung PAkistan
learner2014 said:
Still not received any update received for Samsung PAkistan
Click to expand...
Click to collapse
Bro I'm also from pakistan there is no hope for update here you have duos sm-G7102 I think so you can try custom roms in development section those roms are kitkat and have s5 apps
qasim799 said:
Bro I'm also from pakistan there is no hope for update here you have duos sm-G7102 I think so you can try custom roms in development section those roms are kitkat and have s5 apps
Click to expand...
Click to collapse
never install KITKAT stock based ROM on jellybean as there as differences between the two versions
you can do one thing flash the indian version of kitkat throug odin(official firmware)
then you can install these custom roms
I bought a phone a while back, and discovered it to be a clone. I was wondering is there any way to restore it to it's original settings or does it not have any because it's a clone?
link to image, (I can't post a photo because I'm a new account?)
snag.gy/Hj90x.jpg
Hi there,
About what device are we talking about? Please give us more details about your device/firmware and so on.
Thanks
R_a_z_v_a_n said:
Hi there,
About what device are we talking about? Please give us more details about your device/firmware and so on.
Thanks
Click to expand...
Click to collapse
Well I believe it is a Samsung Galaxy S5 Fake. I asked first on androidforums.
Information like this?
It says in the phone
Model Number SM-g900F
Android Version 4.4.2
Baseband:
MOLY. WR8. W1315. MD. WG. MP. V15, 2013, 11/21
Kernel:
3.4.5-447903
[email protected]
Custom Build
I9208.I9208.02.02.Y.A.A-v09.0-0709
Please wait until mods will move this thread to the S5 forum.
Stand by
Question
R_a_z_v_a_n said:
Please wait until mods will move this thread to the S5 forum.
Stand by
Click to expand...
Click to collapse
Hi, I believe my phone isn't really a SG 5. It is a clone. Should it still be in this section?
Hello,
I'm planning to buy Samsung Galaxy Tab a 2016 WiFi , but I've a question.
The code on the online stores are SM-T280Q on my region. Is it same as SM-T280 ? I couldn't find any information regarding this neither on this forum nor googling.
I'd appreciate if anyone could approve this.
Thanks in advance,
I would say so considering they both use the same kernel source.
ashyx said:
I would say so considering they both use the same kernel source.
Click to expand...
Click to collapse
Hello all. Where does turkey rom come from? (i have sm-t280q)
Samsung Live Chat has confirmed J7 2016 can get Oreo,Blue Light Filter et Smart View
Chat
Me:Is J7 2016 able to receive Oreo?
Maroune(Samsung):Welcome to Samsung Mobile Assistance
Hello mister
I'm Marouane,your Samsung advisor
Me:I would know news about next updates
Is J7 2016 able to receive Blue Light Filter and Smart View?
Can J7 2016 have Selfie Focus like J 2017?
Marouane:Yes you can have Blue Light Filter and Smart View when you receive Oreo
But you can't receive Selfie Focus because J7 2017 is more powerful than J7 2016
Me: Oreo will be official update?Because J7 2016 can receive it
Yes but J5 2017 has selfie focus and it is powerful as J7 2016
I know new J7 has a FullHD Screen and 1Go RAM more
Marouane:Yes,for Oreo update,unfortunately we haven't an exatct date
You must just wait
Me:Thanks you for the good news
Marouane:You're welcome mister
not able to understand
Arnaud Créative Studios said:
Samsung Live Chat has confirmed J7 2016 can get Oreo,Blue Light Filter et Smart View
Click to expand...
Click to collapse
please can anyone translate it not able to understand
sgrkoirala said:
please can anyone translate it not able to understand
Click to expand...
Click to collapse
Oreo is confirmed but with no day of update
Arnaud Créative Studios said:
Oreo is confirmed but with no day of update
Click to expand...
Click to collapse
where is that written plz show me the line i will translate
sgrkoirala said:
where is that written plz show me the line i will translate
Click to expand...
Click to collapse
The line is surrounded in red
sgrkoirala said:
please can anyone translate it not able to understand
Click to expand...
Click to collapse
I translate it.I can modify the OP in five minutes
sgrkoirala said:
where is that written plz show me the line i will translate
Click to expand...
Click to collapse
It's translate
Arnaud Créative Studios said:
It's translate
Click to expand...
Click to collapse
this confirmation is available only in france?
DeviceGrabber said:
this confirmation is available only in france?
Click to expand...
Click to collapse
No but I have ask in France,If one country release update every country can have update
Arnaud Créative Studios said:
No but I have ask in France,If one country release update every country can have update
Click to expand...
Click to collapse
I't means we can also receive the update here in the Philippines?
May I know your J7 2016 Model No#: ?
Mine is J710GN which is release only in the Philippines, that's why I'm asking.
Hoping for your quick feedback on this. Thank you
DeviceGrabber said:
I't means we can also receive the update here in the Philippines?
May I know your J7 2016 Model No#: ?
Mine is J710GN which is release only in the Philippines, that's why I'm asking.
Hoping for your quick feedback on this. Thank you
Click to expand...
Click to collapse
I have J710FN with XEF (France) Firmware
And yes you can also have the update
sgrkoirala said:
please can anyone translate it not able to understand
Click to expand...
Click to collapse
we know exactly about "Samsung update policy" so guys please don't be excited because it wouldn't happen..!!
simo ben said:
we know exactly about "Samsung update policy" so guys please don't be excited because it wouldn't happen..!!
Click to expand...
Click to collapse
Why?Explain please
Oreo update to samsung galaxy j7 16
Yes, I checked in samsung members app.
There is update for J7 16.
For India it's in March.
StrikeOn said:
Yes, I checked in samsung members app.
There is update for J7 16.
For India it's in March.
Click to expand...
Click to collapse
It shifted from July 13th to October 15th. then to march you say. Im having my doubts.