I'm looking to buy a new S4 on swappa, but since there isn't a return policy if the unit comes with small defects, or if I accidentally break the phone myself, I wanted to know if Samsung carried a warranty for the S4 that could be honored outside the time of purchase from a 3rd party.
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I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty. So if you buy it in the UK and have it shipped to the U.S. it'll be covered as you'll have a receipt from the UK in GBP. Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there. Now that the phone's being sold in the U.S. there's a good chance you could get a UK phone under warranty repaired here. Samsung's very strict and requires a receipt and/or a credit card statement before they repair a phone under warranty. They also have a DB of serial numbers that show which phones were sent to which resellers. Their warranty system is hard to scam.
SquareTrade does cover gray market phones. This is from their T&C:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
And yes, assuming you get your phone from the UK or from Expansys-USA, SquareTrade only covers what the manufacturer doesn't. But if you crack the screen or cause damage to the phone that Samsung woudn't cover it's still good to have SquareTrade as a back-up.
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
BarryH_GEG said:
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty.
Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there.
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So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
BarryH_GEG said:
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
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Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
ap3604 said:
So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
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In essence, Expansys is your warranty. I'm guessing they act as middle-man for the life of the Samsung warranty which, internationally, is two years. You really need to check with them.
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
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E-mail their sales group and ask them to send you an e-mail confirming their policy. If you want to buy the phone in the UK, Handtec, Clove, and CleverBoxes all ship to the U.S.
Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
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The U.S. carriers are their bread and butter. They'd rather funnel all their sales through them rather than compete by selling unlocked phones direct.
Easy...
ap3604 said:
I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
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Click to collapse
Simple, throw it into the toiled before claiming the insurance.
I live in the U.S, I'm looking for the best price, and I'm hoping for an included manufacturer/seller warranty of some sort that stays valid even though I'm in the U.S. I also want to know about restocking fees.
But even if you don't have all that information, I want I hear about your U.S. buying experience, and where you bought from.
I searched high and low for mine but found the best deal surprisingly on amazon.com. It is a pity you just asked cause about a week ago they were going for $637 (without warranty gurantee) on amazon, though the now $645 isn't too bad compared to ebay prices which never seemed to go before $660 at the end of bidding. As for the warranty bit I believe those are going for about $680 ish when last I checked but don't know if the insurance is through the seller and/or samsung.
I too am in the U.S so I understand your concern but as long as the device is brand new Samsung will likely honour the warranty even if out of market area as has been my experience with the Samsung Omnia HD in the past-well at least they offered to service it but it got stolen on route to their U.K service centre.
Anazon seems to be selling a version and claimed US warrenty in the title, but there are some discussion in the review on it.
www.amazon.com/Samsung-GT-N7000-Unlocked-Cellphone--US-Warranty/dp/B0067HQL30/
NewEgg is another source as well. They have a 30 day exchange policy - there might be an additional warranty option too. I definitely recommend getting some kind of protection on this phone,
Sent from my GT-N7000 using Tapatalk
Hey guys, I have a Verizon Galaxy Tab 7.7 that I purchased used from someone else. I was wondering how the warranty service works and if it is based on the IMEI number and do I need a receipt? I do not have a receipt or anything. But my device has a band on the screen that is lower brightness than the rest and the black rings on low brightness. I always use my tablet in the dark so these problems are very evident to me.
Also, do they just replace the part with the problem or do they replace the whole device with a refurbished device? And do I have to pay for shipping?
Normally warrenty only ever is available to original purchasors, i believe that second hand buyers have no contract of sale with a supplier or manufacturer under law. Repairs are normally on a return to base basis, which means you pay, and normally if they were doing any assessment it would be on a economics basis, ie cheapest solution. If you achieve a warrenty replacement i would be very suprised, sorry
johnny13oi said:
Hey guys, I have a Verizon Galaxy Tab 7.7 that I purchased used from someone else. I was wondering how the warranty service works and if it is based on the IMEI number and do I need a receipt? I do not have a receipt or anything. But my device has a band on the screen that is lower brightness than the rest and the black rings on low brightness. I always use my tablet in the dark so these problems are very evident to me.
Also, do they just replace the part with the problem or do they replace the whole device with a refurbished device? And do I have to pay for shipping?
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I recently went to a Samsung Service Center (in Singapore) with my wife's Galaxy Nexus which keeps rebooting by itself. I bought the thing second hand so have no proper documents for it--but they accepted the device anyway, after checking the serial number to make sure that it is still within the warranty period (it is). Moral of the lesson: no harm trying; at least contact them to ask.
Hi. New here and so glad to find a place to read serious info about the phone I'm anxious to get for the first time.
Any where to buy a KIN Twom with a manufacturer's warranty?
Am wanting to buy a brand new one (first time KIN for me). Found on ebay for $105, but no original mfr warranty even though orig pkg and seals. Seller says they buy large lots so they don't come with the mfr warranty when they get them in.
Does that sound right?
Anyone know where I can buy one with the mfr warranty? If I find one, then my credit card with double the time at no xtra charge. Otherwise I an buy one with the Square Trade or Geek Squad warranty, which are not too impressive since they only cover up to how much I paid for the phone.
Thanks.
M.M.
I have heard of some people through Facebook, that still have the original one-year warranty from Verizon. They even hinted that they were getting a replacement phone, new, because it was still covered.
You might try calling VZW's customer service and see if you can get someone helpful to sell you a phone. Chances are, they still have some sitting around, but not enough to list on the website.
I wouldn't recommend buying one second-hand, though.
Anyone bought their s3 from Amazon?
I'm most likely going to buy it from amazon.ca, but when it says "no warranty" does it mean no warranty from Amazon or both Amazon warranty & Manufacturer's warranty? I noticed the abundance of gs3 sudden death threads and I'm not sure if I still want to buy it from Amazon if it doesn't even have manufacturer's warranty.
I recently got an I-9300 from newegg.com, well known tech supplier in US. They give 90 day warranty -- not full Samsung but better than nothing. You can also buy 3rd party warranty from them.