**i posted this in the sprint forum but nobody seems to want to respond.. im hoping you guys are more reliable and knowledgeable**
I have had the same customer return 3 times because of the issue. In all his apps (facebook, instagram, browser, and more) all pictures being loaded from the web are coming in at low pixelated quality. The first time he came in our Samsung rep was there and said he had no idea why it would do that and after we both looked through the settings we decided to try a factory reset..
That worked for about a day and he returns with the same issue. So we replaced his device. Here it is 2 days later and now he's experiencing the same issue again.
It's not the reception. His wife got the same phone and she has not had any of those issues. He connected to WiFi and it's still coming in at extremely low quality.
What could be the issue?? Is there a setting that's he's getting into that could cause all online photos to render at a low quality?
Attached are screenshots of the issue.
tsdeaton said:
**i posted this in the sprint forum but nobody seems to want to respond.. im hoping you guys are more reliable and knowledgeable**
I have had the same customer return 3 times because of the issue. In all his apps (facebook, instagram, browser, and more) all pictures being loaded from the web are coming in at low pixelated quality. The first time he came in our Samsung rep was there and said he had no idea why it would do that and after we both looked through the settings we decided to try a factory reset..
That worked for about a day and he returns with the same issue. So we replaced his device. Here it is 2 days later and now he's experiencing the same issue again.
It's not the reception. His wife got the same phone and she has not had any of those issues. He connected to WiFi and it's still coming in at extremely low quality.
What could be the issue?? Is there a setting that's he's getting into that could cause all online photos to render at a low quality?
Attached are screenshots of the issue.
Click to expand...
Click to collapse
I managed to solve the problem as follows:
1 - locate the folder data / dalvik / and delete all files with the name "camera".
2 - reboot
3 - reinstall the program the camera ready and the problem is solved.
It's not an issue with the camera. Or anything that he's uploading. It's every picture that he tries to view on an online app. Like other people's pictures on facebook and any web page on the browser.
Also keep in mind that he's not root. This is an every day Joe
Sent from my HTCONE using Tapatalk 2
Anything?
Sent from my HTCONE using Tapatalk 2
If a reset solves the problem but the problem comes back later, it's likely his installed apps/settings causing the problem. When internet was slow, there were applications/services which reduces image quality to reduce bandwidth and loading time. Now opera browser still has this option but it is not system wide though. Maybe your customer's using apps or proxy/vpn which does such thing.
tsdeaton said:
It's not an issue with the camera. Or anything that he's uploading. It's every picture that he tries to view on an online app. Like other people's pictures on facebook and any web page on the browser.
Also keep in mind that he's not root. This is an every day Joe
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
Is his carrier using a transparent proxy to re-compress images? Many carriers around the world do. Sometimes you have the option of using a different APN to bypass this proxy, or using a tool or special web address (sometimes located at http://1.2.3.4/) to disable the image re-compression.
One way to find out would be to compare the images loaded over wifi and see if they are of the expected quality.
MercuryStar said:
Is his carrier using a transparent proxy to re-compress images? Many carriers around the world do. Sometimes you have the option of using a different APN to bypass this proxy, or using a tool or special web address (sometimes located at http://1.2.3.4/) to disable the image re-compression.
One way to find out would be to compare the images loaded over wifi and see if they are of the expected quality.
Click to expand...
Click to collapse
It's the same effect even while on WiFi. We connected him to our store WiFi as we do all phones when testing web related issues. Never have we seen anything like this. Now his wife is having the same issue. We activate several of these a day and have called other galaxy s4 owners and found our 3 others were having this issue. After being with sprint nearly 5 years and the several years I have as a sprint tech I've never ran across an issue like this till he brought it up.
Sent from my HTCONE using Tapatalk 2
UPDATE
it seems to have been caused by switching from and to an lte network. Found out after digging around that a customer with an iPhone 5 reported the same issue. Apparently somewhere along the way to and from lte/3g data compression is an issue. Thanks for all your help guys.......
Sent from my HTCONE using Tapatalk 2
I can tell you that switching between 3G and LTE can not possibly affect the quality of images you get from websites, unless the carrier is using a transparent proxy to alter web pages. I suspect you may have been given some misinformation from a customer support agent.
MercuryStar said:
I can tell you that switching between 3G and LTE can not possibly affect the quality of images you get from websites, unless the carrier is using a transparent proxy to alter web pages. I suspect you may have been given some misinformation from a customer support agent.
Click to expand...
Click to collapse
This was just an assumption. They are still looking into it but if that was the case wouldn't it be effecting more people? Not just the 2 who have reported it recently
Sent from my HTCONE using Tapatalk 2
Related
Hey guys, I'm on my second fascinate...returned the first one because I couldn't stay connected to 3g for any length of time. For example, trying to stream pandora or youtube would always drop out / buffer and not reconnect. After getting my second phone I am still having this problem. When I finally do get connected it's terribly slow and soon drops out. Thought it may have just been reception first but my original droid worked prefect in the same areas (i live maybe 50ft from the verizon tower lol) and have the same problems in other cities too.
I've learnt to live with the audio playback pops and gps in hopes that they get fixed in an ota, but haven't really heard much about a fix for this. Really hope someone can help, love the phone aside from this problem, but it kind of makes paying $30 extra for a smart phone feel well, dumb
Oh, Im stock too besides the d01 update and have tried both *228 and *22899 also
*22899?
Sent from my SCH-I500 using XDA App
Jbuch84 said:
Hey guys, I'm on my second fascinate...returned the first one because I couldn't stay connected to 3g for any length of time. For example, trying to stream pandora or youtube would always drop out / buffer and not reconnect. After getting my second phone I am still having this problem. When I finally do get connected it's terribly slow and soon drops out. Thought it may have just been reception first but my original droid worked prefect in the same areas (i live maybe 50ft from the verizon tower lol) and have the same problems in other cities too.
I've learnt to live with the audio playback pops and gps in hopes that they get fixed in an ota, but haven't really heard much about a fix for this. Really hope someone can help, love the phone aside from this problem, but it kind of makes paying $30 extra for a smart phone feel well, dumb
Oh, Im stock too besides the d01 update and have tried both *228 and *22899 also
Click to expand...
Click to collapse
Give Verizon a call, there are some internal settings on the phone that they can adjust that might help. They did that for me it involved going into the dialer and putting in some number i forgot what it was, but i then had to enable something, and we went through the screens. They had me change one setting that gave me a more consistent signal.
It was something with 9s in it haha. And I called verizon, ended up changing some of my cdma settings through the dialer... Really wish I had wrote down all the steps because it took me deep into menus that aren't changeable without the codes.... Either way, it's somewhat better but I wouldn't say that completely fixed my problem.
3g still drops out much to frequently. when I get service, it seems quicker but youtube or downloading a large file are still impossible....
No one else is having this problem or found a fix? I'm at wits end, feel like spiking my phone onto the pavement at times lol
I just yesterday got a replacement Fascinate, with that issue being one of my reasons for exchanging it. So far, I don't seem to be seeing any such issues, but time will tell. If the issue comes back, I might try falling tech support for those dialer codes mentioned here.
Sent from my SCH-I500 using XDA App
So I have the known freezing problem, where it freezes and have to reboot.
Well started having WiFi issues as well, ****ty connection, to having to turn off and turn back on the connection because it wouldn't work at all. This is related to the freezing problem correct? Also, how does it seem to be getting worse? Shouldn't it just be the same until they send an update?
Yes, I have tried all suggestions options.
From what I've read here on the forums along with a few other sites is that the WiFi freeze is an issue with GNex and 4.2.1. Just hold tight for an update and the issue should be fixed.
But with random reboots, are you using a stock ROM and Kernel?
TheGrayHatter said:
From what I've read here on the forums along with a few other sites is that the WiFi freeze is an issue with GNex and 4.2.1. Just hold tight for an update and the issue should be fixed.
But with random reboots, are you using a stock ROM and Kernel?
Click to expand...
Click to collapse
Yes it's stock everything.
Started noticing other things, think it's related to WiFi somehow, for example this site will not let me log in, I type my credentials it says thanks, and then loads the page again without my logged in. Also, another site does not let me type, i hit the first letter and the keyboard goes away.
Some weird things. Hoping it will all be fixed with an update.
I think I also noticed a very small light bleed (only noticeable on the nexus loading screen), should I try to exchange it or is that pretty much the same on all devices?
bmancell said:
Yes it's stock everything.
Started noticing other things, think it's related to WiFi somehow, for example this site will not let me log in, I type my credentials it says thanks, and then loads the page again without my logged in. Also, another site does not let me type, i hit the first letter and the keyboard goes away.
Some weird things. Hoping it will all be fixed with an update.
I think I also noticed a very small light bleed (only noticeable on the nexus loading screen), should I try to exchange it or is that pretty much the same on all devices?
Click to expand...
Click to collapse
Hmm, if your device does suffer from light bleed, then it should be reproducible (In my opinion).
To try and reproduce it I would do this:
Turn brightness all the way up and disable the AUTO setting
Download the app, Display Tester, from the Play store (There is a myriad of similar apps, find one for you)
Optional: Check for dead pixels by cycling through the colors
Get to the black preset and see if you notice any shades of white coming through. If the black is consistent with the remainder of the screen, then no bleed. If not, they you may have some
Truth be told, I've read many posts in-which people complain how this is their Nth unit. If you feel that the minor bleed ruins your experience with the device, then return it. If not, then enjoy it! My personal opinion is to keep the device and not risk receiving a device with greater issues. And with the wifi lag, are you using Chrome as your browser? If so, I would try boat Browser (Flash Support) or Dolphin Browser with Jetpack. If that solves the WiFi issue (credentials) then there you go! If it doesn't then you can always try flashing a ROM or Factory Resetting. Good luck! :good:
I will try that out.
And with the browser, it's not just the browser with issues, other internet apps do have issues as well.
*update
I tried the test, and it seems there are two small areas at the top right side of the screen. I can only see it on black, so it does not wreck my experience.
Something like this, does it get worse? The year warranty that it has, is this something they will fix/replace?
I found you can fix wifi issues temporarily by switching the channel to 8 or anything other than 11
ThomasBags said:
I found you can fix wifi issues temporarily by switching the channel to 8 or anything other than 11
Click to expand...
Click to collapse
You talking about the tablet itself, or in my router settings? How would I do that on the tablet?
I checked my router, it's on Channel 6, so not going to help me.
You should be able to change the channel, but I don't see a correlation between the two.
ThomasBags said:
I found you can fix wifi issues temporarily by switching the channel to 8 or anything other than 11
Click to expand...
Click to collapse
Changing the wifi channel may help, it would depend on your network and the networks around you though.
I've had the same issues with wifi it's an absolute nightmare. I thought my first tablet was genuinely faulty since I couldn't find too many complaints here about the wifi. However the replacement I have been sent is the same. I'm not sure if it's an issue with 4.2 and certain routers but I had the wifi drops, and more annoyingly I had poor wifi signal that would frequently drop to no bars and cut the video I was watching at the time. Very frustrating.
I have not had a chance to test my nexus 4 however the wifi reception on that is pretty poor too while my old desire hd is fine so I'm sure it's android. Not sure how long it's going to take for a fix of any kind, there are a few reports on the Google submission page with a lot of replies.
Best thing to do is to submit a bug report to Google. At the very least it may get them to actually acknowledge that there is a problem with jelly bean.
Yeah it's starting to pass me off, it's getting worse by the day. Almost unusable.
Not sure if I should send back or wait for update.
While there are several threads announcing the release of Android 5.0.1, in regard to the Nexus 6, most of them seem to be filled with posts relating to the availability, instructions for sideloading, etc.
This thread is to discuss the CHANGES that you have noticed between 5.0 and 5.0.1, and as this is the Nexus 6 section, it should really relate to changes on that device only. You may list changes you've personally noticed, or published changes, but please indicate the source. I, like many of you, no doubt, am very curious to see what is new, fixed, broken, etc.
http://aosp.changelog.to/aosp-LRX21V-LRX22C.html
On 5.0 I kept having the cloud print service or whatever keep crashing, on 5.0.1 I had the Amazon kindle app keep showing a notification Amazon kindle stopped for about 12 hours and had to reboot my phone. (Kept throwing the notification up about every 20 minutes on 5.0.1)
My phone has also been unable to chromecast netflix for the last week and I have to use my gf's nexus 6 to chromecast netflix. Weird little problems with applications on both operating systems.
Edit: Finally re-installed netflix and it fixed chromecasting.
It would be nice to see a list of changes (In language a typical person speaks rather than the jumbled mess that those AOSP changes look like)
I agree. Those AOSP changes are not that easy to understand. Also, they are just to the Android Operating System but doesn't the OTA also contain a new Modem and possibly other driver updates that would fix other issues with our phones? Those fixes and changes would not be in the AOSP list.
On a second note, why does Google do this? They obviously know whats changed. How hard is it to publish a simple list?
Is 5.0.1 fixing the slow text/multiple texts sent issue for Sprint users? People are getting my texts like 10 times quite frequently, I read somewhere that this version fixes that.
agentfazexx said:
Is 5.0.1 fixing the slow text/multiple texts sent issue for Sprint users? People are getting my texts like 10 times quite frequently, I read somewhere that this version fixes that.
Click to expand...
Click to collapse
It doesn't.
Hell, I'm on AT&T and have the slow text issue. It'll stay stuck on "sending" for 3-4 minutes sometimes. Not sure if it sends multiple times or not, haven't had anyone complain to me that they got the same message several times.
I think I saw there is a new radio... Would be interested to know if signal reception is any better
Sent from my Nexus 6 using XDA Free mobile app
banzaiwolfe said:
It doesn't.
Click to expand...
Click to collapse
What does?
Sent from my Nexus 6 using XDA Free mobile app
On 5.0 I could not connect to my company’s Wi-Fi (it would show as ‘Saved’ but no connection).
On 5.0.1 I have no issues connecting to the same Wi-Fi.
fdan100 said:
On 5.0 I could not connect to my company’s Wi-Fi (it would show as ‘Saved’ but no connection).
On 5.0.1 I have no issues connecting to the same Wi-Fi.
Click to expand...
Click to collapse
sweet, thanks for letting me know that this works now.
digging in a little deeper
https://android.googlesource.com/platform/external/wpa_supplicant_8/+/1d13911
Work around AP misbehavior on EAPOL-Key descriptor version
It looks like some APs are incorrectly selecting descriptor version 3
(AES-128-CMAC) for EAPOL-Key frames when version 2 (HMAC-SHA1) was
expected to be used. This is likely triggered by an attempt to negotiate
PMF with SHA1-based AKM.
Since AES-128-CMAC is considered stronger than HMAC-SHA1, allow the
incorrect, but stronger, option to be used in these cases to avoid
interoperability issues with deployed APs.
This issue shows up with "WPA: CCMP is used, but EAPOL-Key descriptor
version (3) is not 2" in debug log. With the new workaround, this issue
is ignored and "WPA: Interoperability workaround: allow incorrect
(should have been HMAC-SHA1), but stronger (is AES-128-CMAC), descriptor
version to be used" is written to the log.
Bug: 18411110
Change-Id: I9ae12e8882adc9e785f6e4cef9f30b89bf72dcd2
Signed-off-by: Jouni Malinen <[email protected]>
Click to expand...
Click to collapse
I'm seriously noticing my battery is better then it was yesterday before I flashed 5..0.1 I was roughly 34%, which was not really bad, after 12 hours of my normal use. Today, 50%, same time as yesterday. I will keep an eye on it, but thats what I'm seeing. Everything else seems about the same to me.
The issue with the face unlock camera is fixed.
5.0 is had huge problems in dim rooms buy now no issues
jackpollard said:
I'm seriously noticing my battery is better then it was yesterday before I flashed 5..0.1
Click to expand...
Click to collapse
I was kinda seeing this too.
N6
land2634 said:
Hell, I'm on AT&T and have the slow text issue. It'll stay stuck on "sending" for 3-4 minutes sometimes. Not sure if it sends multiple times or not, haven't had anyone complain to me that they got the same message several times.
Click to expand...
Click to collapse
FWIW I'm on AT&T and have not had this happen to me even once.
jackpollard said:
I'm seriously noticing my battery is better then it was yesterday before I flashed 5..0.1 I was roughly 34%, which was not really bad, after 12 hours of my normal use. Today, 50%, same time as yesterday. I will keep an eye on it, but thats what I'm seeing. Everything else seems about the same to me.
Click to expand...
Click to collapse
Now that's more like it!
Not sure if it was 501 or the gplay music update, but my music sounds much more clear now. No more cloud print crashes.. Hoping my signal issue was fixed (sprint) but as im deployed right now i only use wifi.
Is anyone else having issues adding an exchange email account using the Gmail app? BTW, I flashed my phone to the stock 5.0.1 (LRX22C) version. After returning to complete stock I rooted and flashed TWRP but the issue was present before I made those changes.
cavalier11 said:
Is anyone else having issues adding an exchange email account using the Gmail app? BTW, I flashed my phone to the stock 5.0.1 (LRX22C) version. After returning to complete stock I rooted and flashed TWRP but the issue was present before I made those changes.
Click to expand...
Click to collapse
i am not having that issue with my exchange account and gmail app
The twitch app will stop streaming after a minute or so. The problem pertains in other apps as well as in chrome. Found a thread on reddit (can't post link because just registered)
there AT&T sent an update and that solved the issue. I am in Europe and my phone is from another EU state. Is there any fix for me? I believe this is a wifi issue as this doesn't happen when on LTE/3G. I haven't received any updates since I got the phone a week ago. Netflix seems to be working fine.
Any insight? This is definitely a wifi problem, since twitch streams just fine over 3/4G. It is most likely related to other numerous wifi problems that the s7/edge have. If so why is it that cell providers in america released fixes and oem phones didn't receive any updates so far? Have samsung released any statements on the matter?
Its kind of a big deal for me.
youngniggapreach said:
Any insight? This is definitely a wifi problem, since twitch streams just fine over 3/4G. It is most likely related to other numerous wifi problems that the s7/edge have. If so why is it that cell providers in america released fixes and oem phones didn't receive any updates so far? Have samsung released any statements on the matter?
Its kind of a big deal for me.
Click to expand...
Click to collapse
You dont happen to use a Adblocker that works only on wifi? I have noticed some "streaming" does not work very good with a wifi-adblock.
TeamSlayr said:
You dont happen to use a Adblocker that works only on wifi? I have noticed some "streaming" does not work very good with a wifi-adblock.
Click to expand...
Click to collapse
Nope. This problem is exclusive to s7/s7 edge. There's a couple other threads like this around the web, as well as many other that report wifi issues.
I have the exact same problem. I'm living in Norway (europe) and no fixes from my provider yet. I even returned my phone and got a brand new one today, but the new phone has the exact same buffering issues after watching twitch for 5-10 minutes. What I also noticed is that when the buffering starts, the Internet doesn't work in other apps also. Have to disable and re enable the WiFi. Really hoping to see some genius figure this thing out cause it's 100% an issue with the phone/software for galaxy s7 edge. I had the phone on service 3 times before they finally gave me a new one. What they did was factory reset (which I also did), change WiFi antenna, changed the whole motherboard. Nothing fixed the issue.
Smoug said:
I have the exact same problem. I'm living in Norway (europe) and no fixes from my provider yet. I even returned my phone and got a brand new one today, but the new phone has the exact same buffering issues after watching twitch for 5-10 minutes. What I also noticed is that when the buffering starts, the Internet doesn't work in other apps also. Have to disable and re enable the WiFi. Really hoping to see some genius figure this thing out cause it's 100% an issue with the phone/software for galaxy s7 edge. I had the phone on service 3 times before they finally gave me a new one. What they did was factory reset (which I also did), change WiFi antenna, changed the whole motherboard. Nothing fixed the issue.
Click to expand...
Click to collapse
Yes, this is exactly how it goes down. Soon as the buffering starts some other apps (neflix, instagram) also don't seem to be working. Normally, I wouldn't reconnect to wifi, but just wait for a minute or two instead.
Now, I've been travelling a lot lately and I noticed that the problem doesn't occur everywhere. Once I was even able to watch twitch for 3-4 days without any interruptions, some other places I was not able to watch it at all, but that was mostly due to ips. So, I suppose it could be a router/ap incompatibility issue, which seems pretty strange as the problem only appears in twitch. What I've also noticed is that if you set quality to high rather than source you can go on for much longer without buffering.
I've received 2 updates (from samsung i guess) since I started this thread. First update about a month ago (some 350mb) didn't fix anything. Second (19 mb) just yesterday, haven't had the time to check properly yet.
The only more or less real solution thaat I found so far is outing the stream to VLC with the TC viewer app (I'd tried doing the similar procedure with mx player and other twitch apps with no success). And if you do that you can even notice where the buffering is supposed to occur, but instead vlc just stops video for a second and continues streaming like nothing hapenned.
So far this whole thing is a mystery to me, but connectivity issues are pretty common with the s7/edge. For example randomly dropping mobile data for prolonged periods of time (~30 minutes) hapenned to both me and a friend.
Ps. Ever since i got this phone i started spending less and less time on watching streams, which I am pretty happy about lol
Hey thanks for sharing your workarounds. I will have to check that out. Yes it might be a router compatibility issue. But then what causes it? It's definitely the g7 edge that doesn't work cause I've had 5 or 6 different phones working flawlessly on my router. It's so weird that this is not a huge problem, only like 3 guys posting they have some issues
I am having the same issue. I dont stream often but i use twitch when i do. Problem is not my wifi. My note 3 did not have any issues. Once i started using the 7 edge is when my buffering issues began.
I have used different devices to watch the stream and they work fine. Is there a download that that i need to do? Or should i take my phone to Sprint?
i have the same issue did you find any way of fixing this please help if you can
HugzOverDrugs said:
i have the same issue did you find any way of fixing this please help if you can
Click to expand...
Click to collapse
Wow it is strange to hear that the bug hasn't been fixed yet. I lost my S7 edge ages ago.
HugzOverDrugs said:
i have the same issue did you find any way of fixing this please help if you can
Click to expand...
Click to collapse
Also affects the Galaxy S8+, I got an engineer helping me from the Samsung Members app, sent him logs and he says he is troubleshooting.
Skander1998 said:
Also affects the Galaxy S8+, I got an engineer helping me from the Samsung Members app, sent him logs and he says he is troubleshooting.
Click to expand...
Click to collapse
i did but greek people are so bored they wont even help all they told me is to return the phone...if u find any way of fixing it yorself plz share
HugzOverDrugs said:
i did but greek people are so bored they wont even help all they told me is to return the phone...if u find any way of fixing it yorself plz share
Click to expand...
Click to collapse
Sounds good so far, I am told they believe it's a connection issue and will "investigate". Maybe we'll get a software update.. I don't know.
I'll reply here when they do.
Skander1998 said:
Sounds good so far, I am told they believe it's a connection issue and will "investigate". Maybe we'll get a software update.. I don't know.
I'll reply here when they do.
Click to expand...
Click to collapse
i think i just found a fix not sure tho i watched 1080p twitch stream for about 2h without a problem. i just downloaded an dns changer app and put in google's dns this worked for 2h for me
HugzOverDrugs said:
i think i just found a fix not sure tho i watched 1080p twitch stream for about 2h without a problem. i just downloaded an dns changer app and put in google's dns this worked for 2h for me
Click to expand...
Click to collapse
No good news from me, they eventually just gave up and told me they won't look any further into it since it's a "third party app" despite the problem existing even when using the browser.
Will try your dns fix.
EDIT: DNS didnt do it for me.
This may be a bug that lies very deep in samsung software/hardware, I broke my phone and had to switch to 2013 Note 8 temporarily, and it has a very similar issue - 1080 streams stream for just about 1 second and then stop, sound keeps on streaming. Streams with resolution below 1080 stream just fine though.
Hi Everyone.
I've been having random issues with the phone since I got it. Over the last several weeks, these random issues;
1. SiriusXM or any Audio App shuts down when listening through headphones - yet less often if just through the phone's speaker.
2. Phone disconnects during conversations in places that have full strength reception and never were/are issues with any other phone.
3. Video (YouTube or phone-recorded) playback will randomly stop playing.
4. Streaming (very rarely done) will fail as well.
None of these things happen for anything text or e-mail related, so I "ass-u-me" there's a glitch in some part of the phone that handles anything audio related.
I seem to be alone with this issue - but I've only gone back 5 pages in this forum to look for similar issues with others. Do you guru's think I've a warrantee issue, or is there something I'm missing.
Not Rooted, Stock Unit on Verizon.
Thanks all!
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Sent from my LG-H918 using XDA-Developers Legacy app
evo4g63t said:
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Click to expand...
Click to collapse
Thanks for the tip Evo. I did as instructed and there's no app running.
So I took the phone down to Verizon and thankfully, I happened twice while with the Tech there. He immediately offered to send me another under warranty.
Sadly ... the replacement has an incredible amount of light-leak-spray from the 2nd screen. Bad enough that it's visible in semi-dark rooms, so I'll be sending that back for them to try again.
Thanks again for responding Evo ... I had completely forgotten about Safe Mode - even though it didn't provide a solution, it's tips like these that make this place great and I appreciate your reply.
I also have the same issue as you. streaming or music player or youtube in general will just stop working for no reason even my data randomly dies out and its unlimited. I'm with t-mobile think ima get it excahnged or a different phone in general. have you found any solutions at all other then exchanging phones. please let me know