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Hi All,
I've had a bad "tech" day today Walked into work, put my laptop down and dropped my X1a . I'm 6'4" so its a pretty long way to drop even if its on to carpet. Sure enough, turned my phone on and the LCD wont turn on anymore although I hear the expected sounds etc
It is under warranty since it was bought at a Sony Style store out here in Massachusettes but the issue is that I had a custom ROM on it and without the screen turning on, I wont be able to replace it with the stock SPL, Radio, FW etc etc..
So my question is, do I even bother sending this thing in or do I spend the coming weekend disassembling this thing in the vague hope that I can fix it.
Anyone got some wisdom to offer on this?
Thanks much!
well u dont need the screen to be on to flash it , and hardspl i dont think they will check it for a physical damage fix
dl a stock rom and flash it with sd methood
Thanks... I guess I'll have to call in and see what the repair process is like.. Any idea on the average round trip time from me sending it in to getting it back repaired?
It took me 3 weeks to get mine back
Lol
I can relate to that, I'm 6/4 myself and havnt had one phone I havnt yet dropped, except my Xperia, but my girlfriend fixed that one when taking it off me while I was getting my new born nephew out of the car, so I hadnt o choice but to let the phone hit the floor when she dropped it. Couple of nasty scratches on the front casing and a really annoying one on the screen but I will have to live with it, I can neither take it out on her or the fact i had the littlun in my arms.
Anyway, to flash the SPL is probably the most difficult, but still simple, it just needs to be in USB mode (VOL-+POWER) from off and do the rest from PC. As for radio/ROM, use the SD method, requires only 1 button press which is the power button I think to confirm and then you're good to go.
It may end up stuck at connection setup or something, but they wont care, and if they do you just say you had sensitive data on there and had to hard reset before service.
As for timing I don't know, I'm yet to take mine in over the keyboard problem because I can't do without the phone a the moment.
I had same problem with screen, and they didnt take it under warranty because dropped me and flat cable gone. Took it to SE service, 40$ and two days work...
Does the service center check the SPL? I sent it twice w/0 changing to stock spl with no problems.
send it... dont tell them you dropped it unless you can tell that it was dropped. you got nothing to lose except a bill telling you what it would cost to fix it.
Mate, there is an other help to your case.
There is program for PC called "Jeyo Mobile Companion 2.1".
Download a trial (works for 30 days I think) and you will be able
to see what would be on the phone screen on your computer.
I used that to backup all my mails when my screen was broken.
You just have to have that program, connect your phone via USB
and you will be able to see the screen on your computer.
If you don't really get me, or you have further questions -just ask!
probably u could fake them by telling them it didnt work since this morning... blah blah blah
junkai21 said:
probably u could fake them by telling them it didnt work since this morning... blah blah blah
Click to expand...
Click to collapse
It rarely pays to lie to the person taking your phone apart; they can almost always tell you're lying. Not telling, however; that's not the same as lying ;D
Hi everyone! Unfortunately, my run with my T-Mobile G2 appears to be nearing it's end.. I've had this phone since November of last year, so fortunately for me, I'm still within the 1-yr warranty. I couldn't find a legit answer on the forum so far so hopefully someone will have the information I need to know now.
Lately, my phone has been getting crazy. Sometimes it would start pressing random things by itself. Apps would start by itself, things would type by itself, etc, etc. Then, at times certain areas of my screen wouldn't work at all, most noticeably the "y," "b," and "h" on my keyboards. And this doesn't matter whether I'm using the stock Gingerbread keyboard or Swype.
To answer any questions, yes I am rooted and I have been running CM 7.0.2. I tried to flash 7.0.3 to see if that would correct my issue but it didn't. I also tried to reset the phone via Privacy within the Android UI and via Recovery, both with no avail.
My question to y'all is how can I fix this if at all? If this problem is not fixable, can someone provide me with the MOST SIMPLE guide as to how to unroot and restore my original T-Mobile stock ROM if necessary for me to send it to claim warranty.. Finally, if I resorted to claiming warranty, does anyone know if T-Mobile will be sending me a refurb G2 or a new one or a completely different one?? Thanks ... This is EXTREMELY UNFORTUNATE.
it happens to me plenty. keep the scroll pad on the side from changing angles in direct light or it goes nuts. if theres any water on the screen at all touch commands work funny. its errors in the optical touchpad and cpacitive screen technology, not the;phone itself.
edit: im stock if youre wondering
It happens even in the dark though. I think its problem with the screen.
Any word on this? the same thing is happening to my phone.
Hui,
I was also having this problem for some time and was reallythinking of replacing the phone until I finally got rid of this last week. To start with I think this is a software issue but I'm still not sure what sw is causing this. n order to fix it I had to install the rom again from scratch and did not restore anything from google. Because independent from whatever ROM I installed the issue appeared soon after I set up the phone. So if you wnt to give it try, do a clean ROM install or factory reset to your phone and then while setting up your device uncheck the option to backup and restore settings to your google account. I know that setting up everything manually does not sound great but it's better than the crazy touch screen.
Digitizer issues
Sent from my HTC Vision using XDA App
Digitizer issues, T-Mobile just replaced my original release date G2 because of it.
They will send you a refurbished model and you have to send yours back in within 7 days or they bill you $400 I believe.
Sent from my HTC Vision using XDA App
I had serious digitizer issues last month and thought for sure that my G2 was finished. Come to find out I had gotten some oil on my phone, probably from answering a text or phone call while eating at work. I took it out of its case and completely cleaned it with a cloth dampened with peroxide...not soaked just damp, and now my phone is back to normal. Give that a try and rule that out first before you replace the digitizer or phone. Make sure you clean the inside and outside of the case/skin if you have one too.
I finally figured mine out. I guess the digitizer is really really sensitive to moisture. I usually take my phone into the bathroom with me when I shower in the morning, once I stopped doing that and gave the phone some time to dry out (in a dessicant container, but rice would work just as well) my screen is back to normal. I guess the steam from the shower was enough to bring up some bugs.
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Click to expand...
Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2
PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
Click to expand...
Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??
Hey guys, I recently broke the LCD on my Note 3 running stock KitKat ( :crying: ) and realized I hadn't done a nandroid backup in quite some time...
I tried the obvious adb pull, but for some reason I couldn't even get into adb shell or see my device in the device list like I had previously.
I'm all out of ideas now...
Could somebody please throw some help my way?
Does your phone even boot up? Do you get sound, vibration, anything to indicate it's still working internally beside blank screen?
Are you going to try to fix it? buy new one? upgrade to Note 4? Me and my wife used to own GS3 and when she broke her screen, I swapped motherboard with mine to copy pictures mostly and some other stuff, but we werent going to fix it, since I decided to get her GS5.
pete4k said:
Does your phone even boot up? Do you get sound, vibration, anything to indicate it's still working internally beside blank screen?
Are you going to try to fix it? buy new one? upgrade to Note 4? Me and my wife used to own GS3 and when she broke her screen, I swapped motherboard with mine to copy pictures mostly and some other stuff, but we werent going to fix it, since I decided to get her GS5.
Click to expand...
Click to collapse
I'm getting a replacement through the phone insurance. It does turn on and function perfectly normal, the screen just has a tiny, tiny fracture point with a crack spanning across the screen horizontally, rendering the bottom half unusable. The top half is functioning though.
I cannot unlock my phone or make a backup with the bottom half not working.
Try using a bluetooth mouse or wired mouse with otg cable
Sent from my SM-N9005 using Tapatalk 2
http://forum.xda-developers.com/showthread.php?t=2786395
Could help, made for exactly your problem. If you manage to get it working download Nandroid Offline backup, which allows you to make a Nandroid backup from Android itself, rather than CWM/TWRP.
EDIT -- Just checked and it works an absolute treat. Providing you had USB Debugging enabled before your phone got broke, it should work fine. It even has the option to swipe to unlock or disable a pattern unlock if you had one enabled.
Pagnell said:
http://forum.xda-developers.com/showthread.php?t=2786395
Could help, made for exactly your problem. If you manage to get it working download Nandroid Offline backup, which allows you to make a Nandroid backup from Android itself, rather than CWM/TWRP.
EDIT -- Just checked and it works an absolute treat. Providing you had USB Debugging enabled before your phone got broke, it should work fine. It even has the option to swipe to unlock or disable a pattern unlock if you had one enabled.
Click to expand...
Click to collapse
Thank you for the link - it looks like it would be a great solution, but unfortunately I cannot enable USB debugging with the code given :\. I may be out of luck
Well, if nothing else works and data on the phone is that important, then you need to convince the insurance company to send you new Note 3 first and swap the MB as I suggested to retrieve the data, then put everything back to original. I have not done this on Note 3, but GS3 was probably one of easier electronics repairs I've done, just follow one of many youtube videos, to make sure you don't break some wire, before disconnecting. Possibly a shop could do that for you.
Well, freakin sweet deal. After being on the phone with the insurance company and US Cellular for two and a half hours and having them tell me everybody was out of Note 3's and they would only give me $400 bucks for my old phone minus my $175 deductible, I received another call from management at the insurance company apologizing and letting me know that they'd offer me $725.
It just so happens the new Note 4 is $770, so thank the Lord I'm in a good spot!
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Jaheni said:
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Click to expand...
Click to collapse
Hai,,
Samsung have 2 year warranty within Europe and I dont know outside of Europe, sorry.
But for the phone, if you know that phone havnt been water damaged there shouldn't be any problem, (ALOT) of the Note 3 is water damaged today so be careful with that...same goes if your phone is rooted, could end up paying for the repairs instead.
Phonewise: Broken PBA/powerbutton and a bad USB port..
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Jaheni said:
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Click to expand...
Click to collapse
Best would be then to find an authorized samsung service center and either call them and explain your problem or just send the phone to them.
And make sure to have your warranty paper near hand. They might ask for it ://
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
nijom said:
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
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Click to collapse
Hi. Yes tried without the lockscreen - same issue. Also with another Lockscreen,,, with no help. The screen just doesnt turn off!
Wonder if its a hardware issue - eg usb port? I tried to clean it the best I can, but doesnt help.
As said Samsung offer a limited 24 months warranty .
But root or custom roms etc will void .
The vendor EE is an alternative but under Sale Of Goods Act you will have to prove that the product should have lasted longer etc via an engineers report .
Hi all
This is what I done. I took the Note 3 to Samsungs repair centre. Shortly: they said they probably need change the usb port and screen and will be done by end of day. No calls nothing. Next day I pop in they say its not been done as there is water damage!!! They show pics of corrosion inside the phone, I believe and leave. They quoted fix it outside warranty to £180.
I go to ebay and bought a new usb port for less than fiver. Changed it today, was 15min job. The phone charges ok I think now, but the screen still not turning off!!! Im gutted.
Interestingly I didnt see any sign of that corrosion when replacing the usb... hmmm... cheeky Samsung repair guys? The phone never seen water, believe me.
Any ideas whats next... I cant afford a new phone or buy new screen.
Thanks
Water damage is part of the repair check list and immediately voids warranty .
Not much you can do if you cannot buy a screen .
Plus water damage may be internal damage and not the screen at all .
I do agree with what you say of course. However I never dropped the phone in water. I did buy the explanation of shower mist or something if the phone was nearby, they showed me pics they took inside of the phone: however when open it up this morning I didnt see any of the corrosion. Have I been tricked or am I blind... :/