[Q] Poor In Call Sound quality - Galaxy S 4 Q&A, Help & Troubleshooting

Anyone facing distorting sound for In call sound and loudspeaker?
Below are the complaints registered at Samsung:
I have received my second replacement of Samsung Galaxy S4 GT-I9500 but to my no surprise the replacement handset faces the same issue.
I have even changed my sim card from Vodafone while using the first handset. I checked with other sim cards too but it still has the same problem. So i'm pretty sure its got nothing to do with the network.
I also received the firmware update through OTA updates in the new handset and the previous handset but there was no difference.
I would like you to look into the matter with uttermost urgency.
My previous two complains were as follows:
"" My previous complain was attended at the service center and I have got the replacement for it. But unfortunately I'm facing the same issue in the new handset. I'm told to visit the service center for the same , again.
Can you please look into the matter with urgency.
My previous complain was as follows:
" I bought the S4 few days back... from the second day onward I have been facing distortion sound in both the receiver and loudspeaker. I have approached the service center for a replacement. But while I was there I noticed another S4 having the same problem. Also a friend in Uk faces similar problems. I have left my handset there at the service center for testing.
Is it that all S4 face the same problem? "
Please look into the matter asap. ""

My 2nd replacement handset also faces the same
Has anyone yet faced this issue?
I have received my 3rd handset which also faces the same distortion problem in the receiver during calls at full volume.

Related

Speaker not working

hi guys..
I was watching a video clip and suddenly I see I can't hear any audio from it. I was surprised.. I tried to soft reset it couple of times... but with no luck... I couldn't here any tap sound or even when the phone rings.. nothing sounds.. and finally I did hard reset... but in despair.. still the same problem. but when I try to shake my jam. I could feel something moving.. i don't know if any bit/piece is disconnected.. when i try to tap it hard at the speaker.. i could hear to the music and after few seconds.. its stops.. again..
Has anyone come across such a problem.. I think probably my speaker needs to replaced.. any suggestions or solutions to this..
I would await for ur replies.
kindly advise..
thanks
Iffu
i have the same problem to. Please Help!
This is a "common" problem with the Magician. Mine had it as well. I sent it for repair since it's still under warranty. Some ppl had the guts to open it and fix the loose contact themselves. So if you're not a techie just take it to your service centre for repair :-(
No sound?
Hi. i had a similar problem some days ago. no sound at all from my magician. i've discovered that the problem was that my magician thought i had headphones conected. a simple insert of a headphone jack and removal brought my sound back to live. No problems since than.
Just a gentle few bangs did the trick
After reading several suggestions and info about the speaker problem, I tested my 02 mini with a song. It played ok through the speaker. So the speaker works, but appears to not "Switch" on when being used as a phone. Anyway long story short - I hit the corner of it into the palm of my hand a few times and da da it works again. I also blew through the speaker hole. Someone mentioned that somewhere as well. Hitting into my hand seemed to provide enough impact without creating any damage.
Had same problem too, and sent it away for repair. Three weeks later and the repair company are sending me a replacement this week as apparently they were unable to fix it!
Fault appeared without any warning and I had been using the phone pretty heavily all day. All I hope is that the replacement will have a newer ROM installed to save my ineptness from screwing up an upgrade.
This Jam is a peice of shi#e. I bought one in February, had various problems with both speakers - regular earpiece was unclear and speaker phone was just too damn low in volume.
Some people claimed this was an exception, or that it was the ROM or whatever. Right......
Finally sent the Jam back for warranty repair in May- there were many other defects with the phone that accumulated. I had bought insurance as well so I told them to just replace it. The seller admitted that this (audio/speaker is a common problem in this phone)
I just got the insurance replacement today - yep ages later. This one has firmware 1.11 WWE.
Guess what: the speakerphone on this one (brand new replacement) doesn't work - at all. Not at all. This is brand new, out of thebox. Incredible....
What is worse is that I am going on a month-long trip in a couple of days, so there is no way I can get another one - and by the looks of it, even if I got a replacement, the chances are that it too is a piece of ****#e without a functional speakerphone. This I-mate Jam (or whatever the 50 name sit goes by) is just a low quality piece of garbage.
HTC/I-Mate is garbage company. There is no chance in hell I will be buying any future Jam or I-mate phone.

Warranty repair options?

So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.
1) I'd like to contact HTC USA for support options, does anybody have the number?
2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?
The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.
As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.
any luck getting your repairs? I am having soe problems and my imei is definitely from UK.
I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow

X01HT hardware problems with phones bought in Roppongi Softbank shop?

Hi all,
I know a few people who are having hardware problems with their X01HTs... They worked beautifully for a while, but then things happened: On two units, the radio is intermittent at best -- they can sometimes send and recieve SMSes, but can almost never talk on the phone, and when you try to download the Call Barring etc. settings from the network, it freezes up. On another unit, the camera went bad, and when they go to the email screen, the unit will just start flashing until they need to reboot it.
These phones were all unlocked exactly the same way as mine (with imei-check) and are all running the same ROM as mine. I have never experienced even a hint of a problem.
It just struck me that all of the three problem phones were purchased from the Roppongi Softbank shop in the second or third week in November. I bought mine from Yodobashi Camera in Shinjuku, and other people who have bought the phone at other Softbank shops haven't got any problem.
Is it possible that the Softbank shop in Roppongi had a bad batch of phones? Is anyone else experiencing random hardware failures like these?
awh_tokyo said:
Hi all,
I know a few people who are having hardware problems with their X01HTs... They worked beautifully for a while, but then things happened: On two units, the radio is intermittent at best -- they can sometimes send and recieve SMSes, but can almost never talk on the phone, and when you try to download the Call Barring etc. settings from the network, it freezes up. On another unit, the camera went bad, and when they go to the email screen, the unit will just start flashing until they need to reboot it.
These phones were all unlocked exactly the same way as mine (with imei-check) and are all running the same ROM as mine. I have never experienced even a hint of a problem.
It just struck me that all of the three problem phones were purchased from the Roppongi Softbank shop in the second or third week in November. I bought mine from Yodobashi Camera in Shinjuku, and other people who have bought the phone at other Softbank shops haven't got any problem.
Is it possible that the Softbank shop in Roppongi had a bad batch of phones? Is anyone else experiencing random hardware failures like these?
Click to expand...
Click to collapse
I got my X01ht on the day they were released (not at Roppongi though) and a few weeks later the radio died (while on a trip overseas where I really needed it to be working!).
They warranty replaced the unit and it's been working fine ever since.
It's possible they had a high failure rate at the initial release... I'm not sure if Roppongi had a bad batch or if they had high failures nationwide.

Voice calls are noisy after switching from T-Mobile to AT&T. Any help? iPAQ 6945

Hi all,
My iPAQ has been noisy with calls since the first one I made after switching to AT&T.. Using 2 other SIM cards (all say 3G if it matters?) produces the same problems..The phone sounded totally fine on T-Mobile for the past year or two..
It also seems that the general sound level is much quieter now. I have to keep the call volume all the way up now and still have trouble hearing a lot of people. Before, with T-Mobile, I would have the volume all the way down, and it wasn't low ENOUGH on some calls!
AT&T can't find any reason for this, but doesn't 'officially support' my phone, because it's from HP and not sold by AT&T.. Yet it's the same as the iPAQ AT&T used to carry. I think that was the 6955? Cingular sold the 6925..
I hard reset my phone last week and that fixed my no-longer-working GPS problem, but this line noise problem didn't go away.
My phone has also been going through batteries in about 6-8 months.. The display flickers even though the battery has 60-70% charge indicated on the screen. It starts a lower % and then eventually gets higher and higher.. The last (and my first aftermarket) battery was defective, so it was replaced free. But now 6 months or so later, it's flickering again, so I'm picking up the ordered replacement later today for it.
I never had the noise problem before when the screen was flickery. I could get the phone down to 10% battery and still have clear calls. It has noise now with 100% battery and while plugged in at the same time.
Also, the phone now interferes with the amplifier in my powered computer speakers, in car stereos, clock radios, etc. It wasn't doing this before switching to AT&T. I had a Nokia in 1999 that caused these sounds, but my hw6945 and prior to that, an iPAQ 6315t (about 8 of those under warranty), never made these interference sounds in any other devices.
Has anyone else run into this?
Thanks in advance,
Eric
Update
So I got the replacement battery today, still no change though. Still noisy and still interfering with audio devices.
The guy at the AT&T store said if the SIM card was swapped "it's not the network causing the problem, so call tech support for more help." I'm going to call AT&T tech support for the third time now and see if they can help me.
update:
Tech support guy suggested putting card from my phone in my wife's LG Xenon and see if it's noisy.. It was not.
Also, the problem with the interference in nearby audio devices he says could be because AT&T operates in a different frequency band than T-Mobile. That would explain why my Nokia 10 years ago on AT&T interfered with the same devices.
Anyone have any ideas on this though? The noise in phone is really annoying to me, and it's more annoying to clients I speak with who haven't learned to live with this sound.
Thanks,
Eric

Speakergate Question

Has anyone ever fixed a speakergate v20 without sending it back to LG?
Exactly wtf is 'speakergate'
The problem with the V20 where the speaker was crackling and distorted and eventually blew out. I see a bunch of folks when the phone first came out that exchanged them under warranty. I know there was a firmware update for it, but not sure if there is a way to resolve the issue without sending the phone to LG.
I'm here right now for the same issue. I've tried rooting and flashing roms and no fix. SO I assumed it was a bad speaker and swapped them out. That also didn't fix the problem. I believe the device is defected and trying to figure out what to do in terms of replacing it.
I was looking into it because I purchased a V20 on eBay that was listed as flawless condition but suffered from the speaker problem. My research lead me to return it to the buyer as the only examples I could find of people fixing it was when they returned it to their carrier or LG for repair. There is a possibility that a logic board swap could fix it, but that's a $100+ part. If you go down this route because you have no other options, I would get a commitment from the seller that they will accept a return if the speaker issue returns and plan to have a working speaker to swap in as well.
Some additional information: Both of the phones I had were marked as hardware version 1.0. I believe that one of the firmware updates would stop the issue from happening, but it could not fix the phone once the problem started appearing. If you do get things working, please make sure that you're on the newest firmware version as soon as possible (for Verizon it's 17a currently, November 2017).

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