Database Users

My HTC experiences have been nothing but superb

I'm not usually one to start a thread regarding customer service, but after my latest HTC encounter I felt it only fair.
Several months ago I managed to brick my Nexus One while flashing ROMs and themes. I called and was told I could either send it in for repair, or have a refurbished unit sent to me. I chose to have my device fixed since it is in mint condition, except for being bricked. They sent me a prepaid overnight shipping label and they had it for one week. They then shipped it UPS overnight and I had it back working perfect. Now, it was only rooted via one click root with the bootloader still locked and CM6 installed. It came back running the latest version of froyo and I simply re-rooted using one click root.
Me next experience was just this week. I ordered the car dock and it was shipped USPS and took four days to arrive. When I put my Nexus in the dock: nothing. Would not charge, pair, etc..nothing. I called and told them of the issue and they sent me a prepaid UPS overnight shipping label. I shipped it back and within 24 hours received notice that it had arrived at HTC, and a new dock was shipping. This time it was shipped UPS overnight! I received the new dock the next day and it is working perfectly.
The best part about HTC, IMO, is that a human answers the phone almost immediately. You have to listen to options for where your call should be directed, but a human always answers after that. It's always a friendly person who I can understand perfectly. I know others have had major issues with HTC customer service so I thought I should post regarding my good experiences just in fairness. I don't doubt others are having very real issues, I just wanted to post my good experiences. The one thing I will say is that I am ALWAYS extra nice so as to make sure the CSR doesn't get mad and bury my order or something.
The great build quality of the Nexus One and my customer service experiences is why I desperately want HTC to make any Nexus Two.

I've had nothing but great experiences with HTC too. I've had a problem where the last two swaps they sent me weren't able to properly make calls. I usually would be FURIOUS with this turn of events but HTC is so pleasent on the phone I couldn't be mad if I tried

ap3604 said:
I've had nothing but great experiences with HTC too. I've had a problem where the last two swaps they sent me weren't able to properly make calls. I usually would be FURIOUS with this turn of events but HTC is so pleasent on the phone I couldn't be mad if I tried
Click to expand...
Click to collapse
Same with me...I was so pissed the damn dock wouldn't work I was ready to punch someone. However, when a rep answered the phone she was so nice I just couldn't be mad anymore.

Wow that's awesome. I am glad to hear that you guys are so happy with them. I'm gonna buy the docks tomorrow
Sent from my Nexus One using XDA App

That's very good repair turn around! HTC ppc's have always rocked for me.

Sorry to hijack the thread a bit, but you said that you didn't unlock the bootloader.
What is HTC like for people who DID unlock the bootloader, and experience an issue that is patently nothing to do with using a custom ROM?
(I can see why HTC might deny a warranty repair if you've burnt out your flash with the high-brightness mode in some apps, but I mean failures that can't be attributed to user stupidity + custom ROM)

I unlocked my bootloader. My trackball started to not scroll down and nothing I tried would work. I called them and they sent me a replacement withhin days but its screen was kinda screwey and dark so I had them send me another replacement and it was two days later I had another one. I sent both defective phones back and never heard anything again. It is my opinion that they don't care about the bootloader if it is obviously hardware related.

My experiences with HTC have also been good! They swifty replaced my nexus with a broken power button.
They even through in a new battery, new battery cover, and new headphones!
Nice people.

Thanks for sharing. IMO, a little too much complaining about HTC was going on lately. I always felt that HTC is an awesome company that makes high quality phones and I'm always glad when they post high profits. Especially when they are sticking it to Apple, who's always been a sneaky villain in my world.

DarkDvr said:
I always felt that HTC is an awesome company that makes high quality phone
Click to expand...
Click to collapse
It's funny you mention "high quality phones". My best friend is on USCellular and uses a BB Pearl. I've been bugging him about going Android for months and with the release of the Mesmerize, he decided it was time. Well guess what? He HATES the build quality of the Samsung and was drawn to the HTC Desire(which is almost a twin of the Nexus One except the Desire has a few hard keys). I explained the differences in software but it looks like he is going to go with the Desire based on the build quality! It was really hard to argue with his decision. The Mesmerize felt like a cheap piece of crap. He's not a gadget guy like me so he'll never miss the difference in software, etc... HTC makes some seriously sexy devices.

tpsych said:
From what I have read, they have only been talking about undergraduate subsidized loans. As stated above, I haven't seen anything about graduate loans.
Click to expand...
Click to collapse
... Great all the nation needs is more business and communication degrees out there.
Guess I jumped the gun there
Sent from my PG86100 using Tapatalk 2

after playing around with the galaxy nexus for a while i had to trade it back in for a sensation since the nexus felt like cheap plastic in my hand compared to the sensation i wish google will stop samsung from creating the nexus devices and give it back to HTC

Where?
Sorry, didnt check the date of OP.

[Q] Nexus One died in an accident - Advice on new phone?

So I was in a car crash and my N1 and car are goners. Well for my N1 it's only the screen that's cracked (inside, not the outside glass) but it's going to cost me upwards of $290 to get it repaired (I'm out of the states not near any repair centre etc) so that really sucks.
This thread is not to cry about it but looking for a proper replacement.
Like I said I'm out of the states and GSM/UMTS is what I need not CDMA and no contract options are available from carriers here so it's only fully unlocked (or with the potential to be) that will work for me.
I liked Stock Android but positively loved HTC Sense
So I was looking at either
1. Still trying to repair for the price above
2. A vendor here has HTC Desire HD - That would fit the HTC Sense wish but I hear there are battery issues(I've seen 'fixes' but no idea how well they work), the speaker's max volume is sort of low, I'm also worried about how good handsfree operation is (whether the mike works well etc)
3. Nexus S (that will be a few hurdles away to get it shipped to my country) but I'm sad about it being made by Sammy (could it mean no Sense would run on it - just speculation), then I was hoping it would have dual cores (that would be a nice upgrade), amazed it doesn't have 720p video recording in this day and age, sad it doesn't have hdmi out or microsd expansion (in that car crash the fact that I backed my stuff up on the sd card made me realise the importance)
4. Wait for the next decent (HTC?) dual core which could be way out.
Right now I'm using a stupid Blackberry that I absolutely hate. I didn't realise how much I could do with my phone until it was taken away.
So please shoot away and I'm sorry if this is in the wrong forum

MyTouch 4 is your choice.

You can buy replacement screens off ebay, it really isnt that difficult to install one.

I would wait til January if possible. Lots of new stuff coming from HTC.

Maybe a Nokia 3310?
-------------------------------------
Sent via the XDA Tapatalk App with Sexyy Nexyyy

1) Replace the screen later after buying one from ebay.
2) Nexus S.
3) Make do with anything & wait for dual cores to come out.
In the end, only you can answer these!

I did not realise you could get replacement screens on Ebay. With the 'shortages' in amoled. I can certainly do that if it will work. I'll look around for pointers on changing the screen but if someone already has a link handy I'd appreciate it.
I don't think I have anyway of getting a Mytouch 4g to where I live.
And if I can replace the screen then yes I can definitely hold off purchasing another phone till Dual cores are up and about. I did not intend to replace this phone till June/July next year
Thanks for your input everyone.
Edit: I've just browsed ebay rapidly. I see they sell the screen 'without' the digitizer. I'm unsure if I will need one or not. I'm also seeing that amoleds are about $75 and the reference is H78. I'd just like to make sure that I will be buying the right thing =[
Ps: I am SO opening my bootloader after that =\

I would try to wait for the dual cores to come out as its close if you can stand the Blackberry for a few months.
At least that is what I would do.

Ford Fiesta. Car bumped into me while I was at around 35Mph and i went under a MiniVan.
Something else that's putting me off changing phones is I have my Car Dock for my N1 as well as an extra battery. I am amazed at how there's no real dock for Desire/HD or samsungs.
Believe me Lythandra I wish I could wait but I can't even bring myself to put back contact numbers on this BlackBerry. Plus there's so much that can be done on Android. Which reminds me I'll lose my privileged unlimited Tags on Shazam if I change phone
Edit: Does anyone think there'll be a Sense rom with 720p for the Nexus S?

I would buy the phone Google supports the most (just as the Nexus One), so I would go for the Nexus S

One more question. Does the Desire use exactly the same screen and internal connections? Cause this guy from an HTC shop here says they only do HTC's branded as HTC's and that they do repair Desire screens.
I thought this was incredibly stupid

RAZR...nuff said.

If you want Sense UI, then it makes sense (haha) to go for a phone that supports it natively, saves the pain and bugs of trying to get something to run on something it was never designed for. I tried a Sense UI ROM on my N1 when I had it, and it had a few annoying bugs for me, despite otherwise being a fairly decent port.
The Desire for me is a better phone, if you can look beyond noise cancelling and the silly coloured track ball, which is nice, but hardly anything to get that excited about; the desire has a hardware buttons which are much, MUCH nicer to use than those crap soft touch buttons on the N1. Said it all to me how other people really struggled to use the N1 when I let them have a play because the buttons are so unresponsive. Even after several months I had got used to them, but they still irritated.
If you're in the US though, naturally you have many more options available to you... I only know about stuff you can get in the UK.
There is one guy on a forum I visit who recently returned his Desire HD, stating he was really disappointed with the battery life and screen, and saying he would rather have the Desire. Make of that what you will.

if u plan to spend lots of money for a new phone i would wait till dual-core android HTC device.don't fall for the out dated nexus s which justa galaxy s made by "samsung".wait till january for HTC's release of dual-core android beasts.

Well I'm not in the US, I'm on an island in the indian ocean.
Anyways I'm thinking I'll give the repair a try. If that doesn't work (because of a busted digitiser or w/e) then I'll think again.
Btw I love my N1 trackball and got used to the "got to press them a particular way" soft buttons.
I love the trackball because I can set a different colour for different events. Say 1 colour for the gf's text messages, 1 colour for when work is calling. That way at a glance (when the phone's on my desk or not in my pocket) I know what it is. Saddens me they're not keeping that trend.

Airbag888 said:
So I was in a car crash and my N1 and car are goners.
Click to expand...
Click to collapse
Are you ok?

geemaan said:
Are you ok?
Click to expand...
Click to collapse
Lol yes. Like I said 35Mph crash, looks impressive but it was a squishy car and just this time my N1 was on the passenger seat instead of the dock so it flew in the windshield. Irony wants that the airbag slapped me in the face

+1 get a replacement on ebay and attempt it yourself or with a knowledgeable friend. Is been done by folks right here at xda.
I find it interesting that your id is Airbag...

britoso said:
+1 get a replacement on ebay and attempt it yourself or with a knowledgeable friend. Is been done by folks right here at xda.
I find it interesting that your id is Airbag...
Click to expand...
Click to collapse
Hence the irony

Airbag888 said:
Hence the irony
Click to expand...
Click to collapse
LOL i thought you created an account as a result of the crash

HTC One X Design Faults!!

HTC design worries?
What has this got to do with the Desire HD? Well, considering quite a few of us are considering upgrading to the One X....maybe we should wait a while?
But wait! There's a cloud on the HTC horizon! The iPhone had antennagate, and it seems that the latest HTCs may have bendyscreengate, and possibly chippypaintgate too. As Chris Smith reports, "HTC has been rocked by a pair of reports alleging major design flaws with the new flagship HTC One X and One S Android handsets."
Buying guide
20 best mobile phones in the world today
20 best mobile phones in the world today
And we don't mean rocked in a good way, either. It seems that the HTC One X screen can be overly bendy, while some One S handsets have suffered from flaking paint, so naturally we asked HTC what was going on. "HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future", they told us.
Read more here:
http://www.techradar.com/news/world-of-tech/android-soars-while-nokia-struggles-1075915

I've got my One X and I have no issues at all.
One thing to remember, if people have a problem with anything they will go online and tell people about it. The satisfied customers do not.
Try not to read to much into it. IMO a cracking handset.

only the black one s..the grey is fine..needs a case though Slippy because its so thin!
Sent from my HTC One S using XDA Premium App

Can we trust HTC build quality with One after One X wi fi fiasco?

I made a promise to myself NEVER to buy again HTC after the HTC One X Wi Fi scandal fiasco. I was ready to go back to Samsung but then this gorgeous phone shows up and I am all confused again.
Had I not suffered greatly with the HTC One X antenna problems I would dive in for the HTC One. It looks amazing!
How can we be sure HTC learned its lessons with the HTC One X?

Garoto1973 said:
I made a promise to myself NEVER to buy again HTC after the HTC One X Wi Fi scandal fiasco. I was ready to go back to Samsung but then this gorgeous phone shows up and I am all confused again.
Had I not suffered greatly with the HTC One X antenna problems I would dive in for the HTC One. It looks amazing!
How can we be sure HTC learned its lessons with the HTC One X?
Click to expand...
Click to collapse
Htc need this device to do well so to mess up with build quality when it's being pushed as a premium device is a big mistake.

Funny how different poeple's perceptions differ .. I preordered, and got one on the day of release, and can honestly say that the only problem I recall having with my One-X was the erratic GPS. which was fixed within a couple of months of the release date.

My Wifi has been fine on my HOX but after the problems it had and the antenna scandal on the iPhone I think HTC would have tested it thoroughly to make sure that everything works perfectly.

The Wifi issue isn't the only concern.
I am more worried about multiple manufactures for the Screen. I had the HTC One XL and ended up returning it because I got stuck with the inferior screen.
Hope HTC Does not make the same mistake.

Screen lottery is one thing that does concern me.
This was an issue with the Sensation and the One X. At launch I couldn't find a One X that didn't have a noticeable yellow tint.
I am weary of pre-ordering one and having to swap it due to niggles like this. White should be white! Or slightly blue, not fussed, hah.

Don't forget yellow screens and digitizers that don't last on the EVO 3d... Among other simple things. I'm not sold 100%.

The One XL didn't have any major issues; at least not compared to the One X. The DNA/Butterfly's launch has also been pretty smooth with only a couple of niggly issues with port covers and the like. Display issues are always going to pop up on a percentage of devices because it's just the way it is with so little margin for error during production. As others said, HTC's got a lot riding on the One so I'd expect QC to be a high priority.

This is an issue for many. I swore never to buy HTC after the problems with my DHD rebooting. HTC didn't give a toss. Their terrible customer service was featured on a consumer's rights TV programme here in the UK called Watchdog. The HTC Facebook page was bombarded with other customers slating them.
There will be problems, you can be sure of that. All phones have issues to begin with and most (software) get ironed out after release.
Don't forget the Galaxy S 3 with crippled with the 1GB of RAM. Can't wait to get rid of my SGS3!
We should start a sweep steak to predict the HTC ONE problems.
I'll start.. random reboots! HTC love em

Every phone has problems when they're released from HTC, Samsung or Apple. It's just how big they are or how long they take to be fixed.
Personally I don't mind cause custom ROM's tend to fix most problems.

gibbs1984 said:
Every phone has problems when they're released from HTC, Samsung or Apple. It's just how big they are or how long they take to be fixed.
Personally I don't mind cause custom ROM's tend to fix most problems.
Click to expand...
Click to collapse
So true. Had a evo3d since launch and had no problems at all, but i know of others that had many.
Can't wait to try out the one... Hope I have as much luck with it as I did last time. 12 days and counting

Maedhros said:
The Wifi issue isn't the only concern.
I am more worried about multiple manufactures for the Screen. I had the HTC One XL and ended up returning it because I got stuck with the inferior screen.
Hope HTC Does not make the same mistake.
Click to expand...
Click to collapse
How many people do you think are making 4.7" 1080p screens? This is the only phone on the market using them....
M.

Maedhros said:
The Wifi issue isn't the only concern.
I am more worried about multiple manufactures for the Screen. I had the HTC One XL and ended up returning it because I got stuck with the inferior screen.
Hope HTC Does not make the same mistake.
Click to expand...
Click to collapse
Maybe I just got lucky but I haven't had any issues certainly with regards to WIFI or screen. What inferior screen problems were there if I may ask? Maybe I have one and I don't know it lol.
GPS lock could be better. Mind you I don't use it much except when I'm playing golf and for the most part it seemed to work fine.
Also HTC really can't afford to put out a crappy product. It'll almost be the end of them (ok not really but you get it) if they do.

Surely the antenna issue is a design issue and not build quality.
In my opinion htc's build quality is better than most of their rivals.
Sent from my HTC One X using xda app-developers app

For issue less phone
Wait for a month
They will rectify the mistakes in the upcoming production
Sent from my Samsung GT-S9081 using xda app-developers app

mattman83 said:
How many people do you think are making 4.7" 1080p screens? This is the only phone on the market using them....
M.
Click to expand...
Click to collapse
So...? Whats your point? HTC could be sourcing the screens from 2 or 3 companies like they did with the HTC One X. It matters not that they are the only ones using the screens,
XL2001 said:
Maybe I just got lucky but I haven't had any issues certainly with regards to WIFI or screen. What inferior screen problems were there if I may ask? Maybe I have one and I don't know it lol.
GPS lock could be better. Mind you I don't use it much except when I'm playing golf and for the most part it seemed to work fine.
Also HTC really can't afford to put out a crappy product. It'll almost be the end of them (ok not really but you get it) if they do.
Click to expand...
Click to collapse
Asaik HTC used 3 diffferent panels, each with its own quirks. I won't tell you which ones inferior, and I suggest you not look it up so long as your happy with yours

Maedhros said:
Asaik HTC used 3 diffferent panels, each with its own quirks.
Click to expand...
Click to collapse
Both the XZ and DNA/Butterfly use the Renesas (Sharp) 63311 LCD panel. It or a variation of it may be what's in the One.
http://www.rsp.renesas.com/en/news/2012/news20120418.htm

razer1224 said:
For issue less phone
Wait for a month
They will rectify the mistakes in the upcoming production
Click to expand...
Click to collapse
Exactly. The first mass beta test begins in the UK on the 15th March

gibbs1984 said:
Every phone has problems when they're released from HTC, Samsung or Apple. It's just how big they are or how long they take to be fixed.
Personally I don't mind cause custom ROM's tend to fix most problems.
Click to expand...
Click to collapse
This is precisely my attitude. I don't care about software bugs or missing features etc... they will be fixed by the geniuses on here.
Only hardware matters to me.

With zero gap this trap there should be less build quality issues
Sent from my HTC One X using xda premium

verge choose the one after s 4 review

http://www.theverge.com/2013/4/24/4257254/samsung-galaxy-s4-review
Sent from my Transformer TF101 using xda premium

they are still of bunch of ignorants in my opinion :laugh:
We’ve seen it in laptops, as companies like Toshiba finally turn away from racing to the pricing bottom and begin to build truly excellent ultrabooks; we're also seeing it in cellphones, from the HTC One and a small selection of other devices.
I don't need more cores, more gigahertz, or more software features that ostensibly help me use my phone more easily. I need a phone that feels good in my hand, looks good on my desk, does everything I expect it to, and gives me no reason to think it won't last the life of my two-year contract. I bought an iPhone 5 because last fall it was the only phone that fit that bill — now there are several Android options as well, and they’re good enough to make me want to switch back to Google’s OS.
For now, it's a choice every buyer will have to make. You can have the far better-looking phone or you can have the slightly better-performing phone — and you really can't choose wrong. If the GS III is any indication, millions upon millions will choose the GS4. Me? I think design matters. Polish matters. The Galaxy S4 is fast and impressive, but it's also noisy and complex. The One is refined, quiet, comfortable, beautiful, and above all simply pleasant. I love using that phone, in a way I haven't experienced with anything since the iPhone 5. That's why, when my contract is up in June, I'll probably be casting my lot with HTC instead of Samsung.
Click to expand...
Click to collapse
he should update his HTC One review if he loves it this much, his review certainly doesnt reflect that!

I think it does. And I could not agree more. David Pierce on mobile devices is 100% reliable.

combat goofwing said:
http://www.theverge.com/2013/4/24/4257254/samsung-galaxy-s4-review
Sent from my Transformer TF101 using xda premium
Click to expand...
Click to collapse
So did Gizmodo UK though that's not saying much
Pretty much everyone who's reviewed both phones side by side has opted for the One

Bound to be differences in opinion - I can totally see why some would prefer the S4. But for me, HTC One all the way. That is if my order ever turns up! Grr.

Even if the One sucked it would have beat the S4 on the Verge. The S4 has a chance to beat the iphone in sales this year, the Verge, as iPhone fanbois, dont want that to happen. Of course, im not saying the conclusion is wrong, i do have an HTC One after all, but the point stands.