Hi,
Ive mentioned this on another couple of threads, but thought I would start a thread for this issue.
My unlocked, unbranded Note3 (UK, on Three network, UK) had an issue where when it lost signal (eg if I went in a lift/elevator) it would not correctly re-log onto my home 3g network (Three). It would connect to another (unknown) network, and stay in 'emergency calls only' mode, even when I returned to an area with a known strong signal.
Sometimes putting it in aeroplane mode and off again jumped it onto the correct network, but rebooting the phone ALWAYS reconnected to Three.
Setting it to only connect to three (rather than auto select network) seemed to help a bit, but it still happened.
I went in the Three store, and they swapped the sim card, which appeared to help, but in fact didnt after testing for a week.
Today I swapped the unit for a new one (in Car Phone Warehouse) - and am now going to be testing this over the next few days.
Ive heard of this happening on other Samsung phones (i think it was the galaxy 3 or 4) from a cab driver I once used...
Has anyone else had this issue?
Ill update this thread after proper testing
I had noticed that my Note3 sometimes shows 'emergency calls' only but had assumed mobile network signal from my normal operator (Vodafone UK) was too low. Never noticed this on Note2 but will keep ultra aware now!
Sent from my SM-N9005 using Tapatalk 4
Hi
Early indications with the new handset are good. I'm in the place where it always happened , having gone in the lift and it jumped straight back into H mode with good data...
Won't call it for a week though but I'm hopeful it was just a one off faulty unit
Sent from my SM-N9005 using xda app-developers app
I have an Australian S5. I went to England for 2 weeks and used a UK SIM card. All was fine.
Since coming back to Australia and using the Australia SIM my 4G shows I have internet but to get the internet to work I need to turn mobile network off (4G disappears) then turn it back on again. Afterwards 4G works fine.
When I have the problem, 4G will show but there is no activity. If I try to check email for example the email app (default app) starts to refresh and then just stops like there is no new email.
When I was in England I had a notification that there was new software. I updated the software over the air. All seemed well.
The phone is completely stock and not rooted. I haven't tried anything to resolve really.. except these two things:
- Rebooting phone - problem comes back after a while say 24 hours
- setting the APN. If I choose another APN, for some reason the one I was originally on is re-selected somehow. I don't know how, may be the provider has some control over this? I use Telstra.
Any help appreciated.
I've created a new APN and removed / re-inserted the SIM card but problem still exists.
I've no idea how to troubleshoot. Has anyone got any suggestions?
I fixed this over the weekend. It was the "restrict background data" option in power saving settings.. I turned that off. All good now. :good:
Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app
I didn't encounter such problems so far. I was a bit worried a few days ago, as my Yotaphone kept losing the GSM connection entirely (I was back to the PIN code input screen multiple times every day), but then it also did happen on my good old Ericsson t39m, so I suspect it was more an issue with the local GSM network.
Can you try with another SIM card (maybe even another carrier) to see if this happens regardless of the carrier?
Did you change something (apps, settings...) on your phone recently? I'm asking just in case, you certainly thought about that already, so don't get offended by such a basic question!
No worries.....Thanks for the input, what network are you on?
I tried a factory reset and that didn't make any difference, that should eliminate any fiddling or dodgy apps too, I tried the Sim back in my HTC One and it behaved perfectly in there, upon returning it to the Yotaphone I lost data comm twice in a matter of hours only reaquiring after turning the device off and on. I also double checked the Three UK apn settings and they are as they should be. I could try another network as nano sim are few and far between!
I've now returned it at my own expense (Thanks Yotaphone!) To their repair partner Premiere Eurocomm, I'm not sure what will happen now as for all I know it will pass their testing in their repair labs, I'm hoping they will just send a new device .
Sent from my GT-N8010 using XDA Premium HD app
Update......
I received a new phone under warranty, I set it all up and sadly exactly the same problem occurred. (Passing through an area of poor or no network service, the mobile data (3g or LTE) will not reconnect until the device is switched off and on again)
I now believe this is an incompatibility between Three UKs mobile data network and The Yotaphone firmware/hardware.
To crudely test this I bought a Vodafone payg sim and carried both my phones with me and these are my findings
HTC One M7 & Three UK sim......no problems.
HTC One M7 & Vodafone sim.....no problems.
Yotaphone 2 & Vodafone sim.......no problems.
Yotaphone 2 & Three UK sim....fails to reconnect.
So my options no seem to be;
Try for a refund on the device.
Change network to Vodafone.
Wait for a fix from Yota.
So I'll call the support line later today and see what they say. Could any UK users let me know what network you are on and if you have any similar problems please?
Sent from my YD201 using XDA Free mobile app
Sorry for the delayed answer...
I'm using the Orange (France) network at home without any particular issue, the troubles only happen (so far) when I'm traveling abroad, which I frequently do for work.
I'll try to list more precisely which carriers are subject to network connection issues, although it's not easy to see which carrier you're roaming with (on my old Ericsson phone, the carrier name is displayed prominently on the screen, whereas you've got to dig in the menus on an Android phone to get the carrier's name...
Okay so I called yota support an updated them and as expected they just blamed Three, so only after asking for a refund did the agent pass the problem onto Yota for more technical help, I won't hold my breath waiting for contact but if nothing by the end of next week then I will be insisting on a refund. kind of spoiled my fun this has
Sent from my YD201 using XDA Free mobile app
It would be a shame if they don't seize the opportunity to further dig into the subject and find out the technical cause. After all, they aim at a worldwide distribution of the Yotaphone 2, don't they? And it'd be a shame to see you go, too...
An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app
Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...
On a side note, I've had twice an issue with SMS and the YotaPhone 2.
I've received the same message over and over about 50 times, usually separated by a minute, but sometimes the message shows up again only after a couple of hours...
Not a big deal, but annoying nonetheless. I suspect that the local phone network (in Congo) is to blame, but I'd be curious to know if this has already happened to anyone else, as my other phone(s) do not display such behavior. I usually have the "Welcome to XXX network" SMS repeated a couple of times, too, in those situations, though usually not more than three or four times.
Filiox said:
Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...
Click to expand...
Click to collapse
I've not had any further problems since my earlier post, I set my network operator manually (rather than automatic) in mobile network settings and the problem stopped
Sent from my GT-N8010 using XDA Premium HD app
manmikey said:
An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app
Click to expand...
Click to collapse
Please whats their customer care mail or phone number ive been searching all over for it my phone just died as well.
I'm having exactly the same problem, I've had my phone for three days and it already happened twice. Putting the phone on airplane mode does not solve it; I have to restart the phone. I only lose data connectivity, but I get signal and I can call just fine. Btw, I'm using the YD206 version with Jazztel in Spain.
I'll try now with the manual network selection and ser if the problem dissapears.
Having the same problem on 48 network in Ireland
ciaranco said:
Having the same problem on 48 network in Ireland
Click to expand...
Click to collapse
Hello,
I have more or less the same problem ... but with no real solutions
After upgrading MM I lost the LTE signal but not all the time.
When I start my phone I have the LTE signal with good bandwith and good quality of reception.
After some time (5min, 15min, ... no really logic) or every time after driving with my car and I expect changing Emettor many time, I loose the data. I have no more LTE, H+, 3G etc... no more data and I loose a lot of quality of signal like my "modem" lost a lot of range of signal available.
I Flash and reflash MM and no solution.
When selection manually the operator, it change Nothing for me
When I change APN with a new one (2 APN are available for data (for french people SLSFR and WEBSFR)) the data is coming back but just few time.
When I come back the the first APN, data is not coming back until restarting the phone.
I have a third APN but with only 3G connection and with this one, I have no problem. Data is always available...
Really Strange. The problem is only due to LTE signal
For this moment, I will try with Lolipop if the problem don't occur anymore.
hello, my wife has the same issue, on sfr network. Any update ?
BENETNATH said:
hello, my wife has the same issue, on sfr network. Any update ?
Click to expand...
Click to collapse
Hi Benetnath,
I find no issue with SFR.
I spoke with the customer service and they don't find any problem on the network.
I read a lot of forum and it seems that the problem is not only on Yotaphone but on lot of quite "old" phone.
They change some parameter on the network (what, I don't know, is it regarding the fact that we can travel everywhere yet in Europe using our data mobile...)
You can easyly find some post with looking about "SFR data probleme sl2sfr oneplus" through google
I expect that the problem is only on SFR but I can't be 100% sure.
Due to the problem seems to be a network "problem" or french network parameter, I think we will never have any answer or solution. It is sure that yet we will have no more update on yotaphone.
The only one solution I can give you today (avoiding changing operator ) is to use only the APN : Wapsfr
With this APN you will never be connected in 4G but only in 3G. No problem with cost or anything else (pas de risque de hors forfait) but in my case, the reception quality is really better in 4G with 800Mhz frequency that 3G in 2600MHz I believe.
Without 4G I can't receive anything inside my house.
I will keep you and the forum in touch if I find a solution.
Changing to an another operator is not so easy because for low price all the alternative operator like laposte mobile, pristel, NRJ or some other are often on SFR network with the same APN (so I suppose the same problems)
It is maybe also because SFR launched the VOLTE in June and the problem is more or less since this date.
VOLTE is maybe the problem ? When I receive a call I lose the data and she is not coming back
manmikey said:
Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app
Click to expand...
Click to collapse
Hi, I have the same problem. And I think the problem go from Free : Before I had SFR and Bouygues, I never saw the problem.
Sometimes, just activate the plane mode, and desactivate it, and the LTE comming back. but another time, I have to reboot the Yota.
Hello xNiux;
With Free, I found also lot of data connection problem on Google.
The main problem with Free is that the mobile should sometime connect to a Free emettor and sometime to Orange.
So maybe your phone is not connected on the good emettor and it is the reason you lose your data connection. I can't be sure because I have not Free Mobile but it is what I wrote.
==> Maybe can you go to "choose operator" and select only Free...
For SFR it is a quite new issue, around june. Before I expected that it was a wrong ROM when I uploaded my phon to MM but it is not the reason.
Even with choosing manually the operator or use airplane mode, nothing is working. I need to restart or open/close my SIM card.
I make a "call" to the RED team to find a solution.
They wrote me this morning that now everything is fine and work well... but this morning I lose another time the connection.
For the moment :
Free is not working with Yotaphone
RED/ SFR is not working with Yotaphone
To be check with Bouygue or Orange to maybe choose an another operator ( I don't want to change my phone)
Usually whenever i have a problem, i can find the solution by looking through the forum. But currently my phone is acting weird. I have been using the same rom for months, almost a year i think and this is the 1st time i have encounter this issue
3 days ago my phone was unable to charge. So i went to a 3rd party vendor to change the changing port. After that, my phone is having some connection issue.
I am not getting any signal at all. Rarely, i will be getting 1-2 bar with no data connection. I might randomly get afew bar of H+ for a minute or so before getting no signal at all. Most of the time, it will show (emergency call only)
Things i have done:
Replaced with 2 other sim card of different line(same service provider) to rule out hardware problem
-the other 2 line works fine. No connection problem at all.
Factory reset the phone to rule out software/rom issue
-still no difference. Even changed the rom from blisspop rom to dirty unicorn 5.1.1.
Called my service provider to check my connection
- they claim that my connection is not showing anything strange. (No issue from their side)
Change my sim card
-went to my service provider and requested for a new sim card. I am still experiencing the same problem.
Any help is greatly appreciated.
What do you mean by the other 2 line works fine? It sounds like a hardware problem to me.
Sent from my SM-N9005 using XDA Premium 4 mobile app
So my s10+ (G975-F) was working just fine. After updating it to latest update, it has been acting really weird. The internet would stop working all of a sudden, like messages on messenger would not send, snapchat would not load, same with fac3bpok and chrome.
Anyone else facing thiis issue? Any help would be appreciated.
your mobile signal really poor.... one bar only...
wifi signal also 2 bar only, but... are you sure your wifi connection also running good ?
Sent from my SM-G9750 using Tapatalk
I have similar issue: No mobile data connection since updating to Android 10 on 12/31/2019. WiFi is working fine. Tried wiping the cache partition as suggested above. Tried restarting, resetting network. Tried calling carrier (Redpocket/Verizon) who did provisioning and taking out SIM card and reinserting/restarting. When switching SIM card to another phone (Galaxy S8+ using Android 9), no issue (Internet worked just fine). But another SIM card on my cell phone (Note 10+) didn't work either. So clearly the issue is with my phone (after the software update), not carrier. Took the phone to local Samsung store on 1/2/2020. Was told I was the first one reporting this since the Android rollout. They suggested factory reset which I am very hesitate to do. Then they suggested waiting for a patch to be released, if there will be one ever.
I am using Samsung Note 10+. I am in California.
Any advice? Thanks
Vuska said:
your mobile signal really poor.... one bar only...
wifi signal also 2 bar only, but... are you sure your wifi connection also running good ?
Click to expand...
Click to collapse
May be i was in my blanket at that time , the conection os not the issue.