Related
My SII past away I've sent him today for repair, the issue is that it was completely dead and I was unable to revert it to stock room ...
I hope Samsung will repair it and not claim with the warranty.
Has anyone past by a similar experience? What was the end outcome?
Thanks,
Im sorry for your lose bro.
I'm sure it's in a better place now.
St0rmzx said:
I'm sure it's in a better place now.
Click to expand...
Click to collapse
heheh good one :good:
St0rmzx said:
I'm sure it's in a better place now.
Click to expand...
Click to collapse
LOL
I'm looking forward receiving answers from someone who has sent his SII to repair without having return to stock rom and learn from the experience.
Thank you all for the kind words on this mourning time
St0rmzx said:
I'm sure it's in a better place now.
Click to expand...
Click to collapse
I see what you did there
pauloviegas said:
LOL
I'm looking forward receiving answers from someone who has sent his SII to repair without having return to stock rom and learn from the experience.
Thank you all for the kind words on this mourning time
Click to expand...
Click to collapse
Depends on how dead your S2 is.
My S2 was running CM9 when it died. And when it died, it died totally. No response whatsoever, even when plugging in the USB charger. In this case, I believe Samsung has no way of knowing whether I was running a custom ROM or not.
In the end my S2 was replaced free of charge. I even got a free screen change (I pointed out the infamous bright band at the top due to uneven burn out), and a new battery. Props to Samsung. Apple would probably have wanted to rape my wife and sell my firstborn into slavery.
Im sorry about your loss I think mines on its way too... its slowly going:angel:
Logi_Ca1 said:
Depends on how dead your S2 is.
My S2 was running CM9 when it died. And when it died, it died totally. No response whatsoever, even when plugging in the USB charger. In this case, I believe Samsung has no way of knowing whether I was running a custom ROM or not.
In the end my S2 was replaced free of charge. I even got a free screen change (I pointed out the infamous bright band at the top due to uneven burn out), and a new battery. Props to Samsung. Apple would probably have wanted to rape my wife and sell my firstborn into slavery.
Click to expand...
Click to collapse
Mine was also really dead, also even the charger did not do anything. I hope my experience will be the same as yours. I just hope the fall down scratches will not put them in the position to say that this happen because of the fall down.
Thanx a lot for sharing your experience it is exactly what I'm looking for. :good:
I agree on APPLE, they just want your blood!!!!
pauloviegas said:
Mine was also really dead, also even the charger did not do anything. I hope my experience will be the same as yours. I just hope the fall down scratches will not put them in the position to say that this happen because of the fall down.
Thanx a lot for sharing your experience it is exactly what I'm looking for. :good:
I agree on APPLE, they just want your blood!!!!
Click to expand...
Click to collapse
I should clarify that the motherboard was replaced. However seeing as they also changed the screen (confirmed due to the bright band at where the notification bar would be), I wonder why they didn't just give me a brand new phone. :laugh: I can tell that the chassis was still my old one due to the presence of my screen protector.
Sorry to hear of your loss m8.
Hope u find happiness in the future. Lol:thumbup:
Keep ure chin up
Sent from my GT-I9100 using Tapatalk 2
I had a similar prob pc went off halfway through odin fried it..no life, i sent it to samsung they said it was a screen issue but not covered as it was damaged. I really do look after my phone n in disbelief i said put new screen in i want to know it works before i pay... A few day later they rung n said the mother board was damaged.(not under warranty of course) argued my case they gave a quote for screen etc etc. Ending up payin £120 had new screen n motherboard when device returned camera didnt work n was fuming as this took 3month in total. So replaced that myself. Never will i send another phone to them.
Mashable jb dori 5.69
I had a lg optimus that i formated the omap on it by mistake bug on cm7 anyway it got full warrenty they gave me a whole new phone
Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?
awww sorry to hear that , i am sure its covered in warranty
I don't understand the warranty thing, if the phone is dead and not due to you installing a Rom or kernel or modding it then can't really see any reason to refuse fixing or replacing it.
If however it was because of the reason that you did install things then I can see how the warranty is void.
Hope you get it seen to
Sent from my GT-I9300 using xda app-developers app
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
i don't know where you live but i'm pretty sure rooting is not illegal anywhere it just voids your warranty. removing the simlock is an entirely different story
Has happened to me too, 1 week after purchase (got stuck on the Samsung Galaxy SIII on boot). Got mine replaced right there and then but i'm left wondering about the quality of the phone. I get it that there are always problems with every product but i see so many people reporting the same lately i start thinking it may be chronic. Some component failing or some batch where something went wrong..
Sorry to hear that, they are an absolute pain in the ass with warranty in my country. They didn't even want to replace mine because the dude was claiming the back of my phone was slightly scratched (i wasn't, even) and they are quite anal about modded phones but, wish you the best of lucks!
Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?
exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!
ch0ka said:
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?
Click to expand...
Click to collapse
It is for the US, YMMV. Droid Life Article/
budx said:
exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!
Click to expand...
Click to collapse
Thanks!
This is actually what I´m thinking... that the motherboard died... I just hope that tomorrow or on wednesday, I will at least get informed what is wrong with it... Don´t even dare to think how long it will take to have it again... And yes... I depend on it too!!! Maybe even too much!!! LOL
spotlight79 said:
Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?
Click to expand...
Click to collapse
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS
Mine completely died just about 2 weeks ago, stock rom but rooted. Dropped it off at a service centre and got it back today with a shiny new motherboard (and JB)... As long as it's properly dead, they can't tell what's on it as the only way to revive it is to change the innards.
Sent from my GT-I9300 using xda premium
nhariamine said:
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS
Click to expand...
Click to collapse
Dude, I´m not a noob, what happened has nothing to do with software.
I entirely accept that this is a generalism and as such is bound to attract a hoard of punters contradicting it, but in many years on these boards I can recall few if any instances where repairs have been refused due to the installation of non-standard ROMs. It is sensible for manufacturers to discourage the practice - XDA-Developers is plagued with ill-informed noobs charging off to do things beyond their technical capabilities without doing adequate research - but I suspect a refusal to play the game would be counterproductive.
That said, I would always be inclined to revert back to a stock ROM and clean up a bit if I had the option before doing a return for repair.
its the same thing that happened to my phone running cm10 about 2 days ago.
sent my phone in for repairs to samsung. they probably won't be able to find out it was modified. probably needs to change hardware to even boot the phone up.
disappointing experience. :/
by any means, did you played with the clock levels?
oc/uc?
Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's not illegal. You won't go to prison or even get sued (Android is not Apple). It just void your warranty.
Sent from my GT-I9300 using xda premium
just got back my phone.
They fixed it even though I rooted & had custom rom installed.
Guess they couldn't tell as the phone couldn't even start up. hahah.
Now restoring the latest nandroid I had.
Nice to here that pal, hope this will not happen to anyone in future... this is my 2nd GS 3 (first broken due to Barca loss vs Madrid in August) and never had hardware problems.
So... here I am again...
Got my phone back yesterday. And it was the motherboard so they replaced it.
Man was I happy to have my phone back! But... my hapiness didn't last long.
When I came home I had to discover that now the gyroscope is not working. No autorotate whatsoever, no games that require the accelerometer...
Means they just replaced the mother board, flashed the latest firmware but didn't bother to test the device.
So tomorrow I'm going back to the service center and I'm going to yell my soul out at whoever responsible...
Unbelievable!
(screen rotation is checked, I tried calibrating the gyro, pulling out the battery, etc...)
This is such a disappointing experience... I'll think twice before buying a Samsung phone again...
Fellow Galaxy s3 users,
Please fill in my form, so we can collect data about the sudden death of our beloved phones!
If i have 100 filled in forms i go to contact some news websites and consumer collectives so that this problem would get the attention it needs.
What i am hoping is that it will get attention on tv. So please help and fill in the form
https://docs.google.com/spreadsheet/viewform?formkey=dDdtbV9FMEc2b2gxdTAwME1rNy1taVE6MQ
At the moment i have 8 report in just 2 hours of time :good: Good work fellows.
KEEP REPORTING it might help you and other users!
I hvae filled in my report !
Done,
Any way of viewing the results as they come in? It'd be interesting to see if there is a pattern emerging...
whitebait said:
Done,
Any way of viewing the results as they come in? It'd be interesting to see if there is a pattern emerging...
Click to expand...
Click to collapse
I am awaiting for about 100 respondents then i make some stats and wil publish that on xda, or samsung has to pay me 10 million dollar and give every user their money back... but i dont expect that so i wil post the stats as soon as possible.
ATM i have 25 responses so its not possible to say something very interesting but this is my view atm.
- half is blue half is white. (earlyer i heard it would be only blue)
- most users say they didn't root
- most users reported that they notice some lags and bugs one or two weeks before the phone died.
ATM 40 respondents keep reporting :good:
This thread should be sticky as it is very important. Samsung should make public their problems which affecting more and more of us and fix it or atleast fix it for free when time comes no matter is under warranty or not, because is their fault and nobody paying 600euros/700$ for a phone should pay extra to get it fixed when is Samsung's fault.
Done my part.
all the 54 people who filled in the form thank you:good:
BUT IF YOU DIDN'T .... AND YOUR S3 DIED .....
REPORT YOUR FINDINGS IN THE FORM
https://docs.google.com/spreadsheet/viewform?formkey=dDdtbV9FMEc2b2gxdTAwME1rNy1taVE6MQ
hi everybody...
unfortunately I'm one of the vectems of this sudden death of SGS3
Just yesterday morning my SGS3 GT-I9300 suddenly gone to into eternal sleep :angel: (rest in peace my dear :crying
massdistroy said:
hi everybody...
unfortunately I'm one of the vectems of this sudden death of SGS3
Just yesterday morning my SGS3 GT-I9300 suddenly gone to into eternal sleep :angel: (rest in peace my dear :crying
Click to expand...
Click to collapse
Thats bad :crying:
But you are not alone as you may know.
When did you bought the phone?
If you filled in the form please do this extra question
https://docs.google.com/spreadsheet/...blYzUlVTMkE6MQ
69 Filled in forms keep reporting guys :good:
After this $am$ung will have to make an official statement and replace all faulty devices for free. Things like this are not acceptable from ,,smartphone of year''. Nothing to complain about the device i own 2 of them and i love them with all my heart and i cannot ask for more at the moment, but things like this should not happen. Only here are lots of dead phones, but who knows actually how many are out there from people who doesn't even know/access this forum? Samsung should take action about this ASAP, if not maybe we can do something more and get together some of us with affected devices and call samsung in court.
dimi22- Thank you in name of all ,,victims''
Dean-xXx said:
After this $am$ung will have to make an official statement and replace all faulty devices for free. Things like this are not acceptable from ,,smartphone of year''. Nothing to complain about the device i own 2 of them and i love them with all my heart and i cannot ask for more at the moment, but things like this should not happen. Only here are lots of dead phones, but who knows actually how many are out there from people who doesn't even know/access this forum? Samsung should take action about this ASAP, if not maybe we can do something more and get together some of us with affected devices and call samsung in court.
dimi22- Thank you in name of all ,,victims''
Click to expand...
Click to collapse
I totally agree with you, i hope everyone will keep reporting and i hope after cristmas and before newyear i have over 100 reports then i will step to the mainstream media and write a juicy press message about our findings about the ''phone of the year'' and how the ''great'' manufacturer NOT responds on this.
I think You should make the list public. With usernames of the victims...
Sent from my washing machine using its tumbler.
sebarkh said:
I think You should make the list public. With usernames of the victims...
Sent from my washing machine using its tumbler.
Click to expand...
Click to collapse
I will think of that, if i do that i first delete the email addresses of the respondents because that's privacy.
ATM i have 83 filled in forms so keep reporting if you didn't already do !
Very important thread!!
I think this one should be the leading thread for the sudden death phenomenon, or at least make sure every xda user who posted his case on the other thread, fill up his form.
Anybody knows perhaps how many S3 users are on XDA? This way we may estimate what is the percentage of S3 out there which got suicide.
OP - keep up the good work!
dimi22 said:
ATM i have 25 responses so its not possible to say something very interesting but this is my view atm.
- half is blue half is white. (earlyer i heard it would be only blue)
- most users say they didn't root
- most users reported that they notice some lags and bugs one or two weeks before the phone died.
Click to expand...
Click to collapse
Can we please have an update on the trends?
I have the Verizon variant and had major problems with mine suddenly. My phone would freeze and then not boot again. Flashing a rom would get it to work for a few minutes then it'd freeze again. I'd have to try to boot to recovery about 10 times before it would actually boot recovery (CWM). The phone would even exit odin mode during the middle of odin flashes. I got the phone replaced about a month ago. Pain in the butt though.
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
jhs39 said:
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
tech_head said:
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
Click to expand...
Click to collapse
I wouldn't know where to start and don't know any lawyers. But I seriously doubt that very many 6Ps will still be running by the time they are two years old. Shortly after a year seems to be when it's happening for a lot of people. I baby my phone but I still expect it to be dead by fall because my warranty expires in July. Currently I'm on Project Fi, which I like. That means I'll either have to buy a Pixel which is overpriced and apparently very difficult to root and mod or switch to another carrier so I can get something like a One Plus which is easy to root and mod and has a vibrant developer community. I'm not happy that I spent so much on this phone and it likely won't last two years. I have much older, far cheaper smartphones that still function fine. My Galaxy 3 still works perfectly. But this phone was apparently built like crap and nobody seems to want to hold Google and Huawei responsible for that.
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
leroilion02 said:
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Click to expand...
Click to collapse
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
5.1 said:
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
Click to expand...
Click to collapse
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Az_Biker said:
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Click to expand...
Click to collapse
It always reminds me of the Samsung TVs case: https://www.cnet.com/news/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
They accepted to fix the faulty units and extended the warranty. If you read the post till the end though, this is the best part:
"Samsung officially denies the complaints in the suit"
Although they denied their TVs having a problem, they knew they would loose sooner or later. So they just they settled the lawsuit to avoid further costs. This is no rocket science...
For me, this is called programmed obsolescence. A technic widely used by almost all electronic devices manufacturers these days. Huawei should replace faulty motherboards. No matter how old those are! And extend the warranty on the new hardware.
Cheers...
It feels like i paid for a Premium brick costing 700 dollars!
Well, I too, am in the bootloop of death club... Here's my story if anyone wants a read.
https://plus.google.com/117402788701749987746/posts/5y5PNrvg3fN
Guess I'll try my luck with Huawei and see what they say.
jhs39 said:
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
Sounds as if it is beginning: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
See also:
http://www.androidpolice.com/2017/04/14/google-may-sued-nexus-6p-early-shutdown-bootloop-issues/
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
treezy26 said:
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
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Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
5.1 said:
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
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I have seen this and going to look into it further.
Also... I posted it 5 times, just in different threads...:silly:
treezy26 said:
Also... I posted it 5 times, just in different threads...:silly:
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Spam?
5.1 said:
Spam?
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You call it spam, I call it desperate...
treezy26 said:
You call it spam, I call it desperate...
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I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
5.1 said:
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
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Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
treezy26 said:
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
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Ah...
Keep harassing them until they repair/replace your device free of charge!
Good luck...
Add Me to the growing list
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best:laugh::laugh:yeah no I'm not. Lawsuit time?
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
That sucks.
Ideally the seller should have been open enough in the description and have explained that this problem exists. I don't know how it works with Swappa as I never used it, but on eBay you can try and work it out with the seller or even open a case saying the phone is faulty. Your best bet is to contact the person who you bought it from and ask if they have an original proof of purchase, or if they're willing for you to send the phone back for a full refund.
It really sounds to me like a battery issue which would be a definite cause for an RMA, I've not seen anyone mention this problem before though.
Sent from my PH-1 using XDA Labs
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
TimboC2000 said:
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
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Thanks but I've already went that route. I re-flashed that latest Pie image and didn't sign in or install anything. Same issue. I'm pretty sure the battery is toast.
grumpygoof said:
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
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OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
geko95gek said:
OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
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I don't know if I can still contact the seller or not. I can talk to someone at Swappa and find out. That actually is a good idea and worth trying. I haven't run the phone as a daily driver since I discovered the issue because of all the testing Essential made me do and my own experimentation. It does seem to drain more quickly but at this stage I can't be sure.
I may just use it as a very fast and expensive mp3 player.
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
grumpygoof said:
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
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That's great to hear. Hopefully they can provide proof of purchase which means you'll be able to get a replacement device from Essential!
Good luck and hope you get something sorted.
Sent from my PH-1 using XDA Labs
Well even though the original purchaser helped me out and got me a copy of his invoice Essential still told me to take a hike. Soooo I am officially out of options.
grumpygoof said:
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
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I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
chris1871 said:
I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
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Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
grumpygoof said:
Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
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Wait 8 hours without battery. After that plug the phone to charger, it's the only trick
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
grumpygoof said:
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
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Did you leave the phone without a battery for 8 hours before reloading it?
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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No. I haven't gotten that far yet. I'm trying to drain is completely. I'm not using the phone so it's taking longer than I would like. It's weird, it drops 20-30% overnight but doesn't seem to drain excessively while powered on.
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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Ok. I got it to drain completely and let it sit for about 15 hrs. Charging it now. I'll report back when I have some info. Thanks for the suggestion. Even if it doesn't work for me it was certainly worth trying.
I am really curious to see the outcome. Thanks for the updates.
Konnalynn said:
I am really curious to see the outcome. Thanks for the updates.
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As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
grumpygoof said:
As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
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I was looking up reviews to decide if I should buy one of these and found this forum. I hope for a good result because I have heard some positive things about this phone. Other than this do you have any other input about it?