Database Users

Defective Unit? Pls advise

Hi Guys!
My TyTn is acting strangely. In use, the display is first pixelating, getting lines (noise pixels as well), and then fading to completely white. When so it doesn't responde to anything anymore. So a soft reset is needed.....
Also the ringtone when called, is 'out of tune', like a old record player when you push your finger on the record.. LOL
Before I send it back to have it fixed by HTC, do you guys have any idea whats wrong, and maybe even a tip to help me fix this myself?
Tried numerous soft resets, hard reset, and a reinstall of the original WM6 rom (in Dutch).
Did not install any new programs lately, or did change anything on the unit...
Don't want to miss my TyTn... so hate to send it away... as many of you I am hooked badly to my beloved digital companion
Greetzz Antal

It acts like hardware incompatible.
How about flashing with WM6 English version.
I don't think it is software problem.

I agree, not likely to be software. It did not get dropped or take a knock did it?
The two issues of pixelation/white screen may, if you are lucky, just be a connector thats loose. The sound I think is unrelated but again sounds like a poor connection at the white rear speaker connector block - not uncommon.
Both of the above could be caused by a sharp knock. There have also been cases of poor battery connections causing problems.
If you have a warranty use it. If not you can follow the dismantling guides or service manual to dismantle - check connections and re-assemble. Be prepared though, that sending it in might still be required!!
Mike

Will send it in
Hi Guys, Thanks fr your replies.
I will take the unit back to the store today.
I am not aware that I bumped it, or neither it has dropped. May be a connection that was allready quite loose to begin with. Lets see what HTC and the store will tell me
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..

Antal said:
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..
Click to expand...
Click to collapse
Mmmm... that's important information and changes things a bit. Could be a sim card contact or something about the sim. Anyway it tends to suggest that other thoughts about hardware issues may not be correct!
Hope you find the answer at the store.
Mike

Screen goes screwy

has anyone ever seen this or do you happen to have this issue?
if so - whats the fix? new screen?
[piccys attached]

If you push the place under the screen, and it's works fine, then the display cable is your problem, otherwise the other ) ) cable, wich make a connection between the screen and the keyboard.
And, yes, I know, my English is suck Sorry...

I had the same problem, but my phone was still under guarantee so i sent it to T-Mobile and they got it fixed. My phone fell on the lower right side and the screen went fritz. In the repair description they wrote that they changed the ˝flex˝, whatever that is. I'm pretty sure that they changed my ROM, but other then that, I can't help you. Maybe you should ask someone more experienced on this forum to interpret this repair description. Hope that this helps.

LordKillalot said:
I had the same problem, but my phone was still under guarantee so i sent it to T-Mobile and they got it fixed. My phone fell on the lower right side and the screen went fritz. In the repair description they wrote that they changed the ˝flex˝, whatever that is. I'm pretty sure that they changed my ROM, but other then that, I can't help you. Maybe you should ask someone more experienced on this forum to interpret this repair description. Hope that this helps.
Click to expand...
Click to collapse
Yeah that's cool - flex probably refers to the wiring - very sensitive

urgent help with my i mate jasjam

i have problem with my i mate jasjam my mobile had been fallin down on the ground then after that it refused to open i remove the battery and try to make soft reset but no way the same problem i put it on the charge but the red ligth is open but also it refused to open please help

what do you Mean by refuse to open ? I have an I mate jasjam.... Explain in Detail so I cna help you/ also tell me What Rom you are running ?

check your battery connections.

Guy,
You dropped your phone on the ground. It doesn't work now. Ergo, it's broken. BROKEN. No amount of urgent calls for help in a forum are going to miraculously repair it. You broke it. Deal with that idea. Let it sink in. It's broken for crissake. Take it in for repair or throw it away.
Would you prefer we use our goth innernet skillz and incant the sekret majic charm to repair it from afar?
Sheesh.

douginoz said:
Guy,
You dropped your phone on the ground. It doesn't work now. Ergo, it's broken. BROKEN. No amount of urgent calls for help in a forum are going to miraculously repair it. You broke it. Deal with that idea. Let it sink in. It's broken for crissake. Take it in for repair or throw it away.
Would you prefer we use our goth innernet skillz and incant the sekret majic charm to repair it from afar?
Sheesh.
Click to expand...
Click to collapse
Not true and no need to be an asshat! mine tumbles to the ground quite a bit and has stopped working numerous times, everytime i've fixed it.
To the original poster, please provide more info and you might get more help, what you're describing is very vague.

Touchscreen related problems

http://www.youtube.com/watch?v=uQ7csMbeQDA
The device screen doesn't react on pressings after running for some time, mostly running some more demanding application, in my case as seen in the video clip, a 3d game. The center-left part of the screen just won't answer to my touches, to get it more clear I've made a clip.
P.S.
The phone was bought in Romania (Eastern Europe), had been in service one time, seems all they've done is to resoft the phone.

Are you having a leather case or something that wraps over the side and front of the Leo? I can't see clearly but it seems so.

alex fung said:
Are you having a leather case or something that wraps over the side and front of the Leo? I can't see clearly but it seems so.
Click to expand...
Click to collapse
nope, I don't -the stock leather pouch is between the table and device

Have you tried hard resetting the phone? backup all your data and hard reset.

anaadoul said:
Have you tried hard resetting the phone? backup all your data and hard reset.
Click to expand...
Click to collapse
I did that (even in my video if you watch it); Updated to the latest firmware available on htc, same stuff.
P.S.
this issue appears mostly when I press the reject (power) button, so it's smth. with lower right corner...

I don't see why there's a discussion or even a post about this. The phone is obviously faulty. You say yourself that it's not a software issue so you need to take it up with your supplier. If they've already had it once and sent it back in the same state then you need to tell them that, not us!
They got to replace it. It's unusable in that state and no amount of software or tweaking will make the screen suddenly work for you.

i think the easies way is to send it for repair,
if i were you, i would do my best to identify the problem cause and be able to reproduce it whenever i want so i can go there to HTC and prove it.

johncmolyneux said:
They got to replace it. It's unusable in that state and no amount of software or tweaking will make the screen suddenly work for you.
Click to expand...
Click to collapse
Thank you for your reply, too bad the servicemen don't share this opinion, and the thing is more complicated due to the fact that I live in other country and have to ask some ppl to get the device delivered, and due to the random nature of the problem, it is really complicated;
the meaning of this thread was to identify, maybe someone has met such things, and knows what exactly causes the fault, so I don't receive the device the second time with "resoft" written on the service ticket...
anaadoul said:
i think the easies way is to send it for repair,
if i were you, i would do my best to identify the problem cause and be able to reproduce it whenever i want so i can go there to HTC and prove it.
Click to expand...
Click to collapse
that's exactly what I'm trying here - to identify the problem and get some proof, I can't go there by myself, we don't have an official HTC service - the nearest one is in Romania

crazy trackball

Hi
I am sorry for my english but i will do my best to write well.
I have some problems with my G1 Trackball, i hope to find a solution, even if i am obligated to déactivate it, when i touch the trackball, the phone become crazy and starts a search with repeated letters and numbers like "2u542i33333333333" and continue to repeat the number 3, when it happens, i can't stop it or cancel, even all buttons become useless because the phone i think!, becomes busy. plz help me i love my G1 but cant use it well with this problem, somtimes i can't respond to a call because of this.
Thank you

Seeing as you just registered: are you even rooted? If you're not rooted just take it back and get a replacement.

Hi g13013!
I had the same issue on my device and was able to fix it.
It was caused by some damaged component on the mainboard.
Please follow this thread for details:
http://forum.xda-developers.com/showthread.php?t=616797
Regards,
scholbert

scholbert said:
Hi g13013!
I had the same issue on my device and was able to fix it.
It was caused by some damaged component on the mainboard.
Please follow this thread for details:
http://forum.xda-developers.com/showthread.php?t=616797
Regards,
scholbert
Click to expand...
Click to collapse
I read that, good job. However, if he's not going to root ever, he should try to replace it first. No need in messing up a warranty unless you're going to root. And taking it apart REALLY voids your warranty.

Hey r3s-rt!
r3s-rt said:
However, if he's not going to root ever, he should try to replace it first. No need in messing up a warranty unless you're going to root. And taking it apart REALLY voids your warranty.
Click to expand...
Click to collapse
Sure, i totally agree...
In fact, swapping some components on Dream's mainboard is for geeks only
If you got no clue about all that stuff, you may also brick the board forever.
Better claim warranty if there's one.
Regards,
scholbert

thank you all,
First of all i confirm that a bought it by internet and there is no waranty, so i will try the solution you gave me.

HI scholbert
(plz dont tell me that is a hardware related, or a least tell me that is easy to fix)
I saw your solution and , doesn't understand all things because a have no experience in electronics, because I leave in Algeria, we dont have an HTC after sales service, so i will ask you if the spare parts are difficult to find, is the solution difficult to do, and it will be great if you can send me the steps by image.
thank you, even if you can't help me

Bad news...
Hey g13013!
g13013 said:
(plz dont tell me that is a hardware related, or a least tell me that is easy to fix)
I saw your solution and , doesn't understand all things because a have no experience in electronics, because I leave in Algeria, we dont have an HTC after sales service, so i will ask you if the spare parts are difficult to find, is the solution difficult to do, and it will be great if you can send me the steps by image.
Click to expand...
Click to collapse
O.K. let me point it out like this...
1. I only can tell you what i examined on my device, but your device exactely got the same symptomes... in other words it's the same bad behaviour. Also the sequence of "bad" strings are the same.
It's about 99% that's this is hardware related.
2. If you're in luck there could be a short circuit at the component itself. This would mean you'll have to find the shorted pin.
There's some hope that the component itself is not damaged.
3. If it's necessary to swap the component, i must admit this is no easy task. To make it successful you'll definitely need some special equipment (e.g. hot air gun).
4. The component itself is not easy to find/buy at the market. I took another damaged mainboard and unsoldered the part.
So to sum up, without any knowledge about all that stuff and without good equipment, forget about it.
There's only one thing you could do (no soldering but technical skill is required though):
Follow the service manual (link is in the wiki), disassemble your phone with care and remove the trackball mechanic itself.
This will prevent the magnetic sensor of the trackball getting into activ state (which at least is the cause for the malfunction).
This won't fix the short circuit between the signals and of course you loose trackball function, but this makes your phone partly usable again.
Cheers,
scholbert

thank you a lot Mr, it was so clear, will informe you for the progress

g13013 said:
thank you a lot Mr, it was so clear, will informe you for the progress
Click to expand...
Click to collapse
You're welcome
Good luck with your device!
scholbert