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Has anyone noticed their back camera lens start to peel off? The top of mine pops up ever so slightly and I can push it back down. It'll sit for a while but come up again no matter how long I hold it.
Maybe I could some how heat it up enough to where the glue melts that I can hold it in place. I ordered mine online and really don't want to go through the exchange process. It would be like taking your baby back to the hospital after he's born for another two weeks.
You sure thats just not the protective plastic the a500 comes with ?
No, its certainly that black peice of glass (or plastic) that's over the lens.
Sent from my Droid using XDA App
That sucks! Did it just happen or did it get hit or was maybe left in a hot car or something?
I know you don't want to but I think its best to return it.
Sent from my A500 using Tapatalk
I'd like to see a pic.
It isn't the lense that is popping off, it is simply the plastic covering. Mine is popping a bit as well, think I'll crazy glue it down.
Yeah, its not the lens but I wasn't about to put "plastic camera thing is peeling" in the subject lol
Here's a picture
http://www.imgur.com/1BfNZ.jpg
I really want to exchange it. I ordered mine online and picked it up at my local bestbuy store. I called the store and they said I couldn't do exchanges in-store for an online order. Bestbuy.com says differently. I emailed them both hoping to get a definite answer.
Sent from my Droid using XDA App
Wow. Discovered today that if I push on the back camera, even the slightest pressure, the camera doesn't work. The camera app shows a big green screen. I'm starting to think that it isn't the glass frame that's off but the whole camera module it self.
Add just a little more pressure and you can see distortion on the display opposite of where the camera is placed. There must not be anything between the camera module and the LCD.
Definitely sound like you got a defective model.
I wouldn't suggest anyone start putting pressure on the camera housing to test. It's not like they were built for anything other than it's normal function and day to day stresses.
agentdax5, return it however you have too. I wouldn't try and fix it or make it any worse. Just package it up and send it back.
Exchanged it today no problem but it looks like this one has the same problem...
Not as bad as before but still. Almost makes me want to return it and wait for a Galaxy Tab 10.1
Sent from my Droid using XDA App
I'd take it right back then on the next exchange, open it up in front of them and check.
Thanks for the advice. I should be going back tomorrow. They had 3 left when I went, hope they don't happen to sell them by then.
Sent from my Droid using XDA App
A total of 3 exchanges later i finally got one without the lens peeling!
Sent from my Droid using XDA App
I guess I was just lucky, no peeling here.
agentdax5 said:
Exchanged it today no problem but it looks like this one has the same problem...
Not as bad as before but still. Almost makes me want to return it and wait for a Galaxy Tab 10.1
Sent from my Droid using XDA App
Click to expand...
Click to collapse
My device is in service because of that. When the new one has the same problem, I'm a bit pissed of. In my country this device costs 600$...
Whoever told you that was full of BS
agentdax5 said:
Yeah, its not the lens but I wasn't about to put "plastic camera thing is peeling" in the subject lol
I really want to exchange it. I ordered mine online and picked it up at my local bestbuy store. I called the store and they said I couldn't do exchanges in-store for an online order. Bestbuy.com says differently. I emailed them both hoping to get a definite answer.
Sent from my Droid using XDA App
Click to expand...
Click to collapse
I ordered my A500 online and picked it up at my local Best Buy. When I got it home it had a 1.5 inch crack running across one corner of the screen. I took it back the next morning and they swapped it out (after I convinced them I didn't break it). There was never any question of how I ordered it or if I just came in and picked it up. You should report whoever at that store told you that to the manager, and if it was the manager report it to the home office. Times are tough enough without stupid employees running off customers over BS like that.
I don't have this problem
Tried to apply pressure to the rear and front camera while the photo app was open and no mishaps. As for surface peeling I've not had any such issues and frankly, after inspection, have a hard time seeing how any such problem would be possible.
Sent from my Nexus S 4G using XDA Premium App
mine is identical in the fact that its peeling. i just push it down might get some double sided tape to put it down better. no biggie.
Hello guys,
I just went over my 14 day RMA period a few days ago.
However right now I want to exchange my device using the 1 year warranty primarily because the rattle has gotten worse. If I put my phone up to my ear or move it down the person sitting next to me can hear the rattle.
Secondly I put my phone in my jean pocket and one of the metal jean buttons put a deep scratch on it you can see that sucker a mile away! So much for gorilla glass!
Anyway my question is I have rev 11 which it looks like lg didn't mitigate the rattle or the mic static noise issue. Should I do the warranty now or wait till rev 12 is out? Also would they simply take my phone apart fix whatever is needed and send it back, meaning my pacific ocean trench deep scratch will stay? Or will they give me another device (note I'm over 14 day exchange period)? Also anyone have any idea when these flaws will be fixed?
Thanks
Sent from my Nexus 4 using xda app-developers app
_ice_ said:
Hello guys,
I just went over my 14 day RMA period a few days ago.
However right now I want to exchange my device using the 1 year warranty primarily because the rattle has gotten worse. If I put my phone up to my ear or move it down the person sitting next to me can hear the rattle.
Secondly I put my phone in my jean pocket and one of the metal jean buttons put a deep scratch on it you can see that sucker a mile away! So much for gorilla glass!
Anyway my question is I have rev 11 which it looks like lg didn't mitigate the rattle or the mic static noise issue. Should I do the warranty now or wait till rev 12 is out? Also would they simply take my phone apart fix whatever is needed and send it back, meaning my pacific ocean trench deep scratch will stay? Or will they give me another device (note I'm over 14 day exchange period)? Also anyone have any idea when these flaws will be fixed?
Thanks
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Revision versions are largely meaningless, and users bickering over something as trivial as that is pretty pointless as well. LG will almost definitely not give you a new phone as it is functioning as intended. They will certainly not fix a scratched screen as it was your fault not theirs. If anything, they might get rid of the rattle and send it back to you as it is.
There are metal buttons in the inside of your pocket? Sounds like another weak excuse to me.
Sent from my Nexus 4 using xda app-developers app
The 14 day window is a return window, not RMA. You can RMA and exchange just about anytime for warranty purposes. The rattle might be a warranty issue but the scratch will not be. I think however they'd just ship you another device while fixing your broken one which someone will then get later (after they replace the scratch also however).
abufaka said:
There are metal buttons in the inside of your pocket? Sounds like another weak excuse to me.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Really, have you seen the RMA thread? People are doing exchanges even for the slightest problems. Hell I have screen bleed, yellow screen, data drops in stock rom and 4 hours of battery life and I'm not complaining nor did I send my phone back 6 times for such purposes. I'm not making excuses for those because all of them can be fixed using kernels, application combinations or software updates (except the screen bleed which doesn't bother me at all)
Sent from my Nexus 4 using xda app-developers app
I called for an RMA around a month after having my device. I had noticed pretty substantial light bleed although I was willing to let it slide. Then I got a big scratch on the back like you, and decided to call them and take issue with the light bleed. They ship you a replacement whilst putting a hold for the cost on your credit card. Once you receive the replacement you are to ship your old phone back.
I'm hoping they don't try and charge me for the scratch although some other thread on here said they expect general wear and tear such as minor dings and scratches. If the way in which they handled everything else with this launch is any indication then I doubt they will give me any trouble for this. They probably won't even be able to tell that it was mine when they receive it lol.
Anyways I'm still waiting on the RMA to ship out but I am expecting things to go smoothly. I've ordered a screen protector for the reverse side. Can't mess up that delicious oleographic coating on the front with a screen but the back scratches more easily, plus the added friction from a rubber screen will stop it from sliding all over the place.
Ordered Chaos said:
I called for an RMA around a month after having my device. I had noticed pretty substantial light bleed although I was willing to let it slide. Then I got a big scratch on the back like you, and decided to call them and take issue with the light bleed. They ship you a replacement whilst putting a hold for the cost on your credit card. Once you receive the replacement you are to ship your old phone back.
I'm hoping they don't try and charge me for the scratch although some other thread on here said they expect general wear and tear such as minor dings and scratches. If the way in which they handled everything else with this launch is any indication then I doubt they will give me any trouble for this. They probably won't even be able to tell that it was mine when they receive it lol.
Anyways I'm still waiting on the RMA to ship out but I am expecting things to go smoothly. I've ordered a screen protector for the reverse side. Can't mess up that delicious oleographic coating on the front with a screen but the back scratches more easily, plus the added friction from a rubber screen will stop it from sliding all over the place.
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Click to collapse
Yep Im actually ordering my RMA tonight they sent me a link. Hopefully the new one doesn't have the rattle and static. Again it was LG's fault they made a phone with improper shielding and loose parts, so they can't deny anything. To all those bashing me I hope you understand this isn't because of a minor scratch- sure who wouldn't love a new phone. However the issues that my phone already had really pushed me towards getting a replacement. Sure I would love my scratch to be gone, but having a phone with out broken parts and a bad mic would be better. Please do not reply to this thread if you are gonna bash me. Thanks. Also to those that gave me good info. I appreciate it!
Sent from my Nexus 4 using xda app-developers app
How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.
AAhrens said:
How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.
Click to expand...
Click to collapse
go into bootloader mode. google on how to get there.
it says what rev it is.
AAhrens said:
How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.
Click to expand...
Click to collapse
Volume up+ power button and you should be able to see the rev. Rev_12 is non existent rev_11 is the latest you will get.
Anyways my second RMA is near perfect.
No mic static
Rattling is minimal
And the screen is great, yellowing went away I do have a nominal binned CPU but it really doesn't phase me since I do not tweak voltage settings anyway.
Sent from my Nexus 4 using xda app-developers app
Thanks guys. Appears I have rev 11. It was volume down + power button by the way. My new RMA replacement should be in next week, hopefully it has fixed the speaker popping/static. That's about the only issue I have, btu drives me nuts when I'm using it as a phone.
Hello All,
If you recently received a new RMA and have cracks, please report it here. If this still persists, it's something that we should bring attention to Nvidia folks.
I have already sent in for a 2nd RMA. I'm hoping the next unit is good, but I'm not holding my breath.
Just got my new one, nothing yet.
Sent from my HTC One_M8
I got my today. I got all 4 corners cracked. For now I will leave it as it is. I just hope that those cracks wont open up the case.
I think people are mistaking the normal and expected straight seams/molding marks. The device Will have 4 straight lines on each corner, that is normal and expected.
It's pretty easy to tell the seam from a crack
+1 I have had my new LTE replacement model for over 2 weeks and no cracks yet. The seams at each corner are much more defined than my previous WiFi model. I hope people are just mistaking these for cracks, although I've seen enough complaints that its probably a real issue still.
No cracks yet. Bought it from Nvidia. I use this thing like a boss!
Sent from my SHIELD Tablet using XDA Free mobile app
Sent in a 16gb model, came out with a 32gb with 4g LTE. LOL was pretty happy about that Im just hoping this 32gb one doesn't start cracking.
The problem is solved?
If I buy now the shield is exempt from the problem?
thx
My replacement has no cracks. To me the crack thing was overblown. Mine had a major wifi issue where it wouldn't turn on. The new one does not have this issue.
Sent from my XT1060 using Tapatalk
Not to sound ignorant, but I just got my tablet a few days ago. I've read about the WiFi and cracked edges issues but decided to take a chance for the specs/price point. I'm very happy with the tablet but don't actually know what kind of cracks to be on the lookout for. Are these on the glass? Or the trim? Along the front speaker grilles or the sides? I see the 4 straight seems as mentioned before... Are those cracking open? Just wanting to know what to watch out for.
bleached45 said:
Not to sound ignorant, but I just got my tablet a few days ago. I've read about the WiFi and cracked edges issues but decided to take a chance for the specs/price point. I'm very happy with the tablet but don't actually know what kind of cracks to be on the lookout for. Are these on the glass? Or the trim? Along the front speaker grilles or the sides? I see the 4 straight seems as mentioned before... Are those cracking open? Just wanting to know what to watch out for.
Click to expand...
Click to collapse
The plastic on the edges.
Sent from my SHIELD Tablet
Straight line in each corner: You are totally fine.
Irregular line over the straight one not following the track: You are cracked.
Watch carefully and look up for the confirmed cracked pictures before speak.
Sent from my C6906 using Tapatalk
I have been reading up on this tablet but with the multitude of threads about cracks and poor WiFi , I am not sure I can bring myself to pull the trigger
The crack thing was overblown. It's a cosmetic issue that has been addressed. Wifi is a little weak, but works. It's a great tablet especially for the money.
Sent from my SHIELD Tablet using Tapatalk
Just when I decided to buy shield I see this post .
Is it still good idea to go for this ? or get nexus 9?
Things that attract me towards shield :
- External sd slot
- micro hdmi
- gaming
- solid feel ?
archmonk said:
Just when I decided to buy shield I see this post .
Is it still good idea to go for this ? or get nexus 9?
Things that attract me towards shield :
- External sd slot
- micro hdmi
- gaming
- solid feel ?
Click to expand...
Click to collapse
Cracks shouldn't be an issue now. And even if you manage to get one from an early batch RMA is easy to do and they will send you a new one before yoi ship the defective one.
Sent from my HTC One_M8 using XDA Free mobile app
From what i understand the LTE shouldn't crack, but i've had mine less than a week and i have 2 cracks on the top 2 corners...
archmonk said:
Just when I decided to buy shield I see this post .
Is it still good idea to go for this ? or get nexus 9?
Things that attract me towards shield :
- External sd slot
- micro hdmi
- gaming
- solid feel ?
Click to expand...
Click to collapse
Shield has all those things. Nexus 9 has a nice screen ratio, but the Shield will fit in a pocket. Just depends on what you are looking for.
Sent from my SHIELD Tablet using Tapatalk
Like an increasingly numerous part of the G6 userbase my back camera glass protector cracked for a totally stupid reason (used the flash as a flashlight gor 10 minutes) and I was stuck with a device LG refused to repair claiming it was a physical problem which was my fault. I didn't want to pay 150$ for a simple lens change but at the same time I don't know how long it would take for us to be able to buy a replacement glass online.
So what I did is that i took of the broken glass(with a very small screwdriver) in a way similar to a video called ''DIY Replacing camera lens on LG G5'' on youtube (sorry I can't post links). While I couldn't find any replacement glass, I knew Staples were offering to install a liquid glass protector on any screen or glass surface of your choice so I went there, paid 35$ and got the guy there to put the liquid protector on the screen as well as on the camera lenses themselves. The picture quality isn't at all affected by the protector. Now I'm waiting for a dbrand skin that will replace all the space left to fill. I'll try to post some pictures of how it looks by now so you guys have an idea of the result.
Link to the glass removal video:youtube.com/watch?v=Bx3Oj0ceuHs
Picture after removal: imgur.com/NtkgPSv
Picture with liquid protector on the lenses: imgur.com/we2us0i
EMTease said:
Like an increasingly numerous part of the G6 user base....
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Click to collapse
Really?
rubiicon59 said:
Really?
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Click to collapse
Maybe you don't believe it. But the camera glass cracking isn't an isolated problem. I'm glad you didn't have the problem, that doesn't mean it doesn't exist...
Only problem with this is that your ip68 protection goes out the window but i guess thats the trade off instead of sending it in and getting it repaired. I wonder if you can get the liquid glass protector installed on the back camera glass to possibly prevent it from cracking in the first place? I might have to give it a go.
Always a junior member with like 3 posts....just saying...
Oh I do know of, and believe the instances of lens breakage I've seen mentioned.
But it's by no means prevalent. You will see more people here posting complaints than you will people saying they don't have the same problem; that's the nature of places like this.
And it then looks to some like it's a bigger issue than it actually is. Although to each individual their problem is a real problem for them.
I've seen plenty of posts here complaining of this issue and the absurd lengths some are going to trying to remedy it. But no one seems to be complaining in the right place - LG themselves.
---------- Post added at 05:35 AM ---------- Previous post was at 05:33 AM ----------
zathus said:
Always a junior member with like 3 posts....just saying...
Click to expand...
Click to collapse
Unfortunately that's also often true.
I've had my LG G6 for just over a week, camera glass smashed while in my pocket, using a Spigen case that gives 2mm inset for the camera. Seems like there's a few people with this problem.
Mine broke on day 12. Spigen case absolutely no other damage to the phone. No drops. I would alternate putting it in back and front pockets and would sit either way. I don't know if something wedged in front of the lens or just pressure from bending when sitting may have caused the issued, but I do not think I was careless with my phone.
EMTease said:
Like an increasingly numerous part of the G6 userbase my back camera glass protector cracked for a totally stupid reason (used the flash as a flashlight gor 10 minutes) and I was stuck with a device LG refused to repair claiming it was a physical problem which was my fault. I didn't want to pay 150$ for a simple lens change but at the same time I don't know how long it would take for us to be able to buy a replacement glass online.
So what I did is that i took of the broken glass(with a very small screwdriver) in a way similar to a video called ''DIY Replacing camera lens on LG G5'' on youtube (sorry I can't post links). While I couldn't find any replacement glass, I knew Staples were offering to install a liquid glass protector on any screen or glass surface of your choice so I went there, paid 35$ and got the guy there to put the liquid protector on the screen as well as on the camera lenses themselves. The picture quality isn't at all affected by the protector. Now I'm waiting for a dbrand skin that will replace all the space left to fill. I'll try to post some pictures of how it looks by now so you guys have an idea of the result.
Click to expand...
Click to collapse
That's why I am getting a couple lens glass protector, just in case....
https://pt.aliexpress.com/item/Back...32808944260.html?spm=2114.13010608.0.0.8n17e1
Another lens protector broken here. Absolutely no reason for it to break. I have never dropped it. It is never placed in the pocket with anything else.
I would personally like to thank all the nay sayers for shutting up while this has become a wide spread problem. In the beginning they were more annoying than mosquitoes at a summer picnic.
I cut a leftover screen protector from an old phone to cover my camera glass until I find a permanent solution. It's ugly but doesn't affect photos...so far.
Rinzler said:
I would personally like to thank all the nay sayers for shutting up while this has become a wide spread problem. In the beginning they were more annoying than mosquitoes at a summer picnic.
Click to expand...
Click to collapse
You say widespread, but yet the extreme vast majority have no issues. Hundreds of thousands of G6 around the world, but still a very small minority of users experiencing this issue, maybe a few dozen reported cases so far, possibly in the low hundreds counting for unreported? Still seems like an Q/C issue on LG's end in combination with user error, not the epidemic you would make it seem to be.
Sent from my Nexus 7 using Tapatalk
HKSpeed said:
I cut a leftover screen protector from an old phone to cover my camera glass until I find a permanent solution. It's ugly but doesn't affect photos...so far.
Click to expand...
Click to collapse
Crazy shiled but shield xD
skyfox99 said:
You say widespread, but yet the extreme vast majority have no issues. Hundreds of thousands of G6 around the world, but still a very small minority of users experiencing this issue, maybe a few dozen reported cases so far, possibly in the low hundreds counting for unreported? Still seems like an Q/C issue on LG's end in combination with user error, not the epidemic you would make it seem to be.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.
Rinzler said:
You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.
Click to expand...
Click to collapse
You're not very open to other people's opinions, are you.
Rinzler said:
You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.
Click to expand...
Click to collapse
LOL!
"I disagree! You must be wrong because I don't believe you to be right. Stop challenging me."
*enters safe space*
Sent from my LG-H872 using Tapatalk
skyfox99 said:
LOL!
"I disagree! You must be wrong because I don't believe you to be right. Stop challenging me."
*enters safe space*
Sent from my LG-H872 using Tapatalk
Click to expand...
Click to collapse
Fanboy.
Rinzler said:
You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.
Click to expand...
Click to collapse
Where did TMo recognize this as issue?
Sent from my HTC 10 using Tapatalk
Hey xda,
I received my device yesterday finally.
After all those good and also bad reviews I was still happy to get my OP5. Right now I'm astonished by the performance of this device. The camera is fine I don't see a point in arguing it's bad. It's not.
I use my 5 for 24hrs now and I didn't need to start my computer once because I needed more power or anything. I love it. However I still have a few concerns, which I haven't seen being mentioned anywhere here yet.
First, my volume key is rattling, it's not tight. I can slightly move it with my finger (about 0.3mm). It's not a huge problem but my 3 year old HTC m8 never had this problem, even though I dropped it a hundred times and also having very similar body and keys.
Second the aluminum/metal frame around the cameralens and the glas is already loosing its color. I mean I put this phone in my pocket twice. There's has never been huge force on this part yet. The most of the time I just leave it at home on a table on a microfiber cloth and still the color is already flaking of.
Do you have similar/the same problems? I think about contacting the support.
Thank you in advance.
Here is a picture of what I'm talking about.
Yeah, that seems like a warranty issue to me. I'd be contacting OP about it.
Or just scrape off the rest of the black paint on the camera housing - free and cheap chrome bling!
If that is genuinely just in your pocket with nothing else touching the device (e.g. keys/coins) then definitely a warranty issue, could it be the stud/rivet on a pair of jeans as you slide it in/out? My volume button has no perceptible play in it.
Elnrik said:
Yeah, that seems like a warranty issue to me. I'd be contacting OP about it.
Or just scrape off the rest of the black paint on the camera housing - free and cheap chrome bling!
Click to expand...
Click to collapse
Yeah I would have done this if my device was a year old or even a half and this happens, but not after 24hrs. I rather contact the support.
VoodooSix said:
If that is genuinely just in your pocket with nothing else touching the device (e.g. keys/coins) then definitely a warranty issue, could it be the stud/rivet on a pair of jeans as you slide it in/out? My volume button has no perceptible play in it.
Click to expand...
Click to collapse
Thank you for your reply. I think I will return it then, if this was a problem to everyone I would have just lived with it.
Do you mean the dent on the upper part of the camera frame, in the middle? I think that's intentional for whatever reason.
dreinulldrei said:
Do you mean the dent on the upper part of the camera frame, in the middle? I think that's intentional for whatever reason.
Click to expand...
Click to collapse
That's the NFC antenna
Sent from my ONEPLUS A5000 using Tapatalk
Good to know, just knew it was intentional.
// Second the aluminum/metal frame around the cameralens and the glas is already loosing its color. //
I had this out of the box .. not sure what to do since i have a feeling this will happen over time regardless.
Mine arrived with scratches on the camera bezel. Most noticeable is on the top of the bezel, in the middle, where there is an indentation for the NFC Antenna. It seems this is very common based on thread on OnePlus's own forums.
I first opened this thread, and an admin closed is saying it is normal - this is unacceptable:
https://forums.oneplus.net/threads/solved-oneplus-5-came-scratched-what-to-do.554823/
I then opened this thread, which allowed for proper discussion:
https://forums.oneplus.net/threads/...the-scratches-my-new-op5-arrived-with.555362/
And then someone linked to this thread, where others have the same issue:
https://forums.oneplus.net/threads/etched-line-on-top-edge-of-rear-camera-glass.553906/
My phone also came with scratches on the right side of the camera bezel.
OnePlus has opened an RMA ticket for replacement - I have to send it to Acer to inspect to determine if it is worth of a replacement.
Here is the kicker... I have to pay for the shipping! I should not be out of pocket for a manufacturing defect. I need to call in and see what they are willing to do.
Funk Wizard said:
That's the NFC antenna
Sent from my ONEPLUS A5000 using Tapatalk
Click to expand...
Click to collapse
I believe you but if you don't mind can you post some link etc. which confirmed it's NFC antenna ¿
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
PuvMan said:
Mine arrived with scratches on the camera bezel. Most noticeable is on the top of the bezel, in the middle, where there is an indentation for the NFC Antenna. It seems this is very common based on thread on OnePlus's own forums.
I first opened this thread, and an admin closed is saying it is normal - this is unacceptable:
https://forums.oneplus.net/threads/solved-oneplus-5-came-scratched-what-to-do.554823/
I then opened this thread, which allowed for proper discussion:
https://forums.oneplus.net/threads/...the-scratches-my-new-op5-arrived-with.555362/
And then someone linked to this thread, where others have the same issue:
https://forums.oneplus.net/threads/etched-line-on-top-edge-of-rear-camera-glass.553906/
My phone also came with scratches on the right side of the camera bezel.
OnePlus has opened an RMA ticket for replacement - I have to send it to Acer to inspect to determine if it is worth of a replacement.
Here is the kicker... I have to pay for the shipping! I should not be out of pocket for a manufacturing defect. I need to call in and see what they are willing to do.
Click to expand...
Click to collapse
Thanks for your reply, didn't see it earlier. Here in Europe you don't have to pay for your warranty in the first 2 weeks after buying at all, it's a law. Sucks you have to pay. However I contacted the support and got a return ticket for a repair. But after hearing that the jelly screen is 'normal' and won't be fixed (can't be), I canceled my repair ticket and went for a return ticket. I'm really pissed - I paid 570 Euros for a cheaply build Device. I mean it's fast and camera is great, sure. But the build quality is really underwhelming.
And after thinking about all this for a bit I'm pretty sure my device was broken even before I got it, I probably just didn't noticed it when I unboxed it.