[Q] MTP not available but PTP is? - Nexus 10 Q&A, Help & Troubleshooting

After receiving my replacement Nexus 10 and setting things back up, I noticed that I'm no longer able to use MTP and have access to PTP to move media back and forth. any ideas/suggestion on getting it to work? I tried it on several systems and had same issue. I used WUG to get drivers and replace drivers to no avail. Other Android devices have no issues on same systems.

Related

[Q] Nexus 4 USB connecting issue!!! :(

so for my computer running on windows xp, it can't really access the files/storage in it. In mtp mode, it connects as mtp music player.. it runs auto play but gives me blank options, and it doesnt show up on My Computer. the camera one is just displaying camera stuff...
most computers i can access can connect and transfer files to the nexus 4 or have different issues. i primary use the one running on xp, is there a way to fix this?
the mtp music player pops up regardless of stock/custom rom and usb debugging.
ilikecloud said:
so for my computer running on windows xp, it can't really access the files/storage in it. In mtp mode, it connects as mtp music player.. it runs auto play but gives me blank options, and it doesnt show up on My Computer. the camera one is just displaying camera stuff...
most computers i can access can connect and transfer files to the nexus 4 or have different issues. i primary use the one running on xp, is there a way to fix this?
the mtp music player pops up regardless of stock/custom rom and usb debugging.
Click to expand...
Click to collapse
MTP and Windows XP do not properly work together.
I had the same problems. Hopefully this helps you or someone else with the same.
What I found that worked for me was
-make sure usb debugging is off
-use the generic windows drivers as the regular drivers (the google/lg ones are fine for fastboot/adb drivers)
-update to windows media player 11 <--- wmp10 was able to see all of the folders to "sync" but the Nexus 4 was not showing up in MyComputer
If you use a password for your phone, make sure you unlock the phone when the device is connected for your contents to show up

Cant get phone to show up as USB drive in Windows

I have turned on debug mode (not the first time doing this and has worked before on this phone) where I would see my Samsung S6 Edge plus show up as a media drive on my pc so I can transfer files back and forth but now this does not work no matter what I do. any reason? is there issues with this phone? - keep in mind my phone is factory stock, not rooted or loaded with any third party rom.
Could be windows problem, have you tried with other android phones?
When you plug the phone in does it come up with a message saying charging? If so tap in it and see if you need to change it to MTP
Sounds like the drivers. Try out this link: https://www.dropbox.com/s/jze4q58cspwnjwh/SAMSUNG_USB_Driver_for_Mobile_Phones.zip?dl=1
It is for the drivers

No USB Recognition After Many Troubleshooting Steps

Hello everyone,
Short:
Essential phone will only charge. I've tried factory reset, developer options (USB Debugging, MTP), new cables, various ports on various PCs, Safe mode, SIMless operation, Essential drivers, Device Management and nothing.
Long:
The issue I am going to described all stemmed from Android Auto no longer working in my '17 Chevy Malibu. It used to worked, unreliably, but was enjoyable when it was present. For a few months now, nothing. I've had a support case open with Essential for a couple months trying to troubleshoot the issue. I can expand on all the attempts if needed.
After an upgrade to Android 8.1 with Android Auto Optimization that didn't work, some time went by and customer service requested that I upgrade to Android Pie because "it has shown success for customers with connectivity issues". I'm skeptical of this being the solution because an 8.1 device should connect. Being a Sprint customer, I knew it was going to be a month or more before that update hit OTA, so sideloading became my next option. That's when I discovered that my device is not recognized by multiple computers on multiple operating systems.
I am connecting with Anker USB-C to USB-A cable. This cable has shown success with other devices. I have tried other cables as well.
I have enabled developer options and turned on MTP and USB Debugging
I have installed Essential drivers.
I have tried in Safe mode and normal mode.
I have ran many iterations of rebooting with device after change with device connected/disconnected
I browsed this Essential Q&A for any mention of "USB" and tried anything I hadn't tried previously.
When I connect to my Windows 10 computer with Media and MTP packs, the phone only charges.
I do not get the notification to change USB methods.
I do not see Windows installing generic drivers.
I do not hear a Windows sound for recognizing the device.
I do not see any changes in Device Management.
Does anyone have any more suggestions for me to try? I'm trying not to demand a warranty claim and have it repaired.
Thanks for any insight you can give.
tjmdws said:
Hello everyone,
Short:
Essential phone will only charge. I've tried factory reset, developer options (USB Debugging, MTP), new cables, various ports on various PCs, Safe mode, SIMless operation, Essential drivers, Device Management and nothing.
Long:
The issue I am going to described all stemmed from Android Auto no longer working in my '17 Chevy Malibu. It used to worked, unreliably, but was enjoyable when it was present. For a few months now, nothing. I've had a support case open with Essential for a couple months trying to troubleshoot the issue. I can expand on all the attempts if needed.
After an upgrade to Android 8.1 with Android Auto Optimization that didn't work, some time went by and customer service requested that I upgrade to Android Pie because "it has shown success for customers with connectivity issues". I'm skeptical of this being the solution because an 8.1 device should connect. Being a Sprint customer, I knew it was going to be a month or more before that update hit OTA, so sideloading became my next option. That's when I discovered that my device is not recognized by multiple computers on multiple operating systems.
I am connecting with Anker USB-C to USB-A cable. This cable has shown success with other devices. I have tried other cables as well.
I have enabled developer options and turned on MTP and USB Debugging
I have installed Essential drivers.
I have tried in Safe mode and normal mode.
I have ran many iterations of rebooting with device after change with device connected/disconnected
I browsed this Essential Q&A for any mention of "USB" and tried anything I hadn't tried previously.
When I connect to my Windows 10 computer with Media and MTP packs, the phone only charges.
I do not get the notification to change USB methods.
I do not see Windows installing generic drivers.
I do not hear a Windows sound for recognizing the device.
I do not see any changes in Device Management.
Does anyone have any more suggestions for me to try? I'm trying not to demand a warranty claim and have it repaired.
Thanks for any insight you can give.
Click to expand...
Click to collapse
Avanzaste a conectarte con PC Windows 10
Open device manager, uninstall your adb/fastboot /essential drivers that are already there. Download the official drivers from Essential's website and install those.
tjmdws said:
Hello everyone,
Short:
Essential phone will only charge. I've tried factory reset, developer options (USB Debugging, MTP), new cables, various ports on various PCs, Safe mode, SIMless operation, Essential drivers, Device Management and nothing.
Long:
The issue I am going to described all stemmed from Android Auto no longer working in my '17 Chevy Malibu. It used to worked, unreliably, but was enjoyable when it was present. For a few months now, nothing. I've had a support case open with Essential for a couple months trying to troubleshoot the issue. I can expand on all the attempts if needed.
After an upgrade to Android 8.1 with Android Auto Optimization that didn't work, some time went by and customer service requested that I upgrade to Android Pie because "it has shown success for customers with connectivity issues". I'm skeptical of this being the solution because an 8.1 device should connect. Being a Sprint customer, I knew it was going to be a month or more before that update hit OTA, so sideloading became my next option. That's when I discovered that my device is not recognized by multiple computers on multiple operating systems.
I am connecting with Anker USB-C to USB-A cable. This cable has shown success with other devices. I have tried other cables as well.
I have enabled developer options and turned on MTP and USB Debugging
I have installed Essential drivers.
I have tried in Safe mode and normal mode.
I have ran many iterations of rebooting with device after change with device connected/disconnected
I browsed this Essential Q&A for any mention of "USB" and tried anything I hadn't tried previously.
When I connect to my Windows 10 computer with Media and MTP packs, the phone only charges.
I do not get the notification to change USB methods.
I do not see Windows installing generic drivers.
I do not hear a Windows sound for recognizing the device.
I do not see any changes in Device Management.
Does anyone have any more suggestions for me to try? I'm trying not to demand a warranty claim and have it repaired.
Thanks for any insight you can give.
Click to expand...
Click to collapse
I have a stupid question...
Is there crap in your charge port...
Take a toothpick... Cut it down... And get the pocket lint out of your port and try again

USB device not recognized with MTP

I am currently having a problem with my Oneplus Device so that when I plug it in, I get a "USB Device not recognized" notification, then the device defaults to charging mode. All I am trying to do is connect my computer to my phone's hotspot, but this error is getting in my way. I had this problem a while back, but it fixed itself when I was playing around with the USB devices on my computer, and disabling them. Since the problem has returned I have not been able to replicate the fix. Through experimentation, I have been able to somewhat find the problem. By enabling USB debugging and playing around with the USB Configuration settings, I have found that my computer only shows the error on all of the options except Charging and Audio Source. As soon as I change the mode to MTP or PTP or even MIDI, I get an error. I have tried disabling, removing, uninstalling my USB devices. I have tried multiple configurations of restarting, and trying to update the drivers of the device, and nothing seems to work. Oh, and I have tried three different cables, two of which have worked in the past but the error still remains. I don't have any other computers to test this on, but I am pretty sure it is a problem with the computer, not the device.
walkermburns said:
I don't have any other computers to test this on, but I am pretty sure it is a problem with the computer, not the device.
Click to expand...
Click to collapse
Here's a couple of things to try:
https://www.androidrecovery.com/blog/how-to-install-usb-driver-for-android-on-computer.html
https://developer.android.com/studio/run/win-usb

My PC doesn't recognize my Nexus 7 2013

I have an Asus Nexus 7 tablet that over a year ago I rooted and flashed and maybe a few other things, I don't fully remember, but I did get it to run the Nitrogen OS successfully, and since then I've used it with no problems. But the other day I plugged it into my PC via USB cable as I always do when I want to load a movie or whatever, and this time my PC refused to have anything to do with it. Immediately upon plugging it into my desktop's USB 3.0 (2.0 port does the same thing) I get this Windows 10 notification: "USB Device Not Recognized. The last USB device you connected to this computer has malfunctioned and Windows does not recognize it." When I check under Device Manager I see a yellow triangle warning under Universal Serial Bus controllers that says, "Unknown USB Device (Device Descriptor Request Failed)." And that's as far as I can go. There is no mention of ASUS, Nexus, or Android anywhere else in Device Manager. I've checked under all the headings.
It seems Windows 10 knows something has been connected when I plug in via USB but it doesn't know what to do with the device. I've searched the Internet high and low for a solution but nothing works. Here's what I've tried:
1) Uninstalled the yellow triangle error driver from Device Manager, checked for new hardware, got the yellow triangle back.
2) Tried updating driver but "You have the latest driver installed."
3) Tried installing USB driver from Google and "the operation completed successfully" but the problem remains even after reboot.
4) Went to Developer Options and ensured USB debugging is turned on and MTP is selected in USB Configuration. When I turn USB Debugging on and off with the Nexus connected via USB, Windows 10 reacts, but only to tell me with each change that I have an "unknown USB device attached," basically all the original error messages. I get the same errors whether I'm set for MTP or Camera or charge only or any of the other options.
5) Learned others have found a bad cable can cause my problem so I located three spare cables around the house and none worked. So I ordered a fresh new data cable from Amazon which arrived today -- but the problem remains.
6) I have a triple-boot PC. All three OS installations are Win10 but installed separately on different drives -- one of them is from the Microsoft Insider program, so should be the latest and greatest -- but I have the exact same problem on all three.
7) Wondered if maybe Linux would work so tried Knoppix live boot disk and even did a full installation of Zorin on a separate HDD. Neither version of Linux recognized that any Android device was attached. I even ran a "find-mtp" Linux program but it saw nothing.
8) Installed Wondershare Mobile Go and Syncios Data Transfer -- both are programs for dealing with Android devices via USB on a PC -- and neither sees my Nexus. And I guess there's no way they could as the Nexus doesn't appear in Device Manager.
8) Reset the Nexus to factory settings. All my apps and so forth are gone but the problem remains exactly the same.
I've been at this for about a week now so there are probably other things I've tried and forgotten about but nothing has worked. If I had another Android device I'd see if the computer recognizes it via USB but I don't have one. Maybe I can get a friend to help me out. I'm grasping at straws.
One more thing -- I don't remember whether I've ever before communicated with this Nexus on my current computer. In May of this year my old Asus MBO failed and I've built a new computer around an Asus Prime X299-A. It's working great, its USB ports are giving me no problems with anything else I throw at them, but I'm wondering of maybe I've got something set wrong in BIOS (UEFI). I've gone through every USB setting I can find in BIOS and no changes offered seem appropriate. But I've tried them this way and that with no apparent effect. And as I said, USB 3.0 and 2.0 are working great for everything else.
And when I wrote that last paragraph it hit me that I should try the spare PC I keep in a closet. Duh. So,
9) Tried a different PC, a spare Win10 system I built from spare parts from my old system plus an el cheapo MBO. This is a TOTALLY DIFFERENT COMPUTER -- but the problem is exactly the same.
It can't be the Nitrogen OS -- I just can't go there. It's been working perfectly for over a year, no glitches whatsoever. How could it suddenly decide to stop connecting via USB? I've pulled all my hair -- totally bald now, but that didn't work either. Any other ideas? Anybody? Toss the Nexus in the trash? That would be no fun. And it does work, though with the factory reset I've erased all the kids movies I was keeping on it for the young ones who occasionally visit and I have no way to put them back. I dunno what to try next ....
Other things to try
Windows 7 or better yet XP
Disable your anti-virus on your pc
Make sure usb debugging turned on for the tablet.
Use an app like drivedroid to see what usb setting work with your phone. (Not what the app is meant for, but the settings wizard is pretty helpful.)
Worst case:
Use the Nexus Root Kit to unroot and return the device to factory image, then reroot and install latest twrp and image of your choice.
Sent from my LGLS992 using Tapatalk
My Nexus 7 2013 connects straight up With Windows 7 Professional on a Lenova M92p "desktop". The Nexus is set via Developer Options for USB Configuration of "MTP (Media Transfer Protocol)". Upon plugging in the Nexus to the Win 7 machine, on the Nexus you swipe down to see a menu for USB options, which defaults to Charging. Then you set it to File Transfers, and Windows autoplay then asks what you want to do, one option of which is "Open Device to View Files". That is Windows 7, which works! In Windows 7 the Nexus 7 appears in Device Manager under Portable Devices.
Windows 10 Professional, which I have on my XPS 13 9370, does not even acknowledge that there is a device connected under Portable Devices. Under Unknown Devices, when right-clicking to Update Driver and choosing among those for Portable Devices, there are many MTP devices from 4 manufacturers including Microsoft (including Kodak 4800 Digital Camera) but none of them load. I get "The device cannot start. (Code 10)". I've read that the correct one is "MTP USB Device" but neither that one nor any MTP device driver loads. Stuck!!
jbabin1 said:
My Nexus 7 2013 connects straight up With Windows 7 Professional on a Lenova M92p "desktop". The Nexus is set via Developer Options for USB Configuration of "MTP (Media Transfer Protocol)". Upon plugging in the Nexus to the Win 7 machine, on the Nexus you swipe down to see a menu for USB options, which defaults to Charging. Then you set it to File Transfers, and Windows autoplay then asks what you want to do, one option of which is "Open Device to View Files". That is Windows 7, which works! In Windows 7 the Nexus 7 appears in Device Manager under Portable Devices.
Windows 10 Professional, which I have on my XPS 13 9370, does not even acknowledge that there is a device connected under Portable Devices. Under Unknown Devices, when right-clicking to Update Driver and choosing among those for Portable Devices, there are many MTP devices from 4 manufacturers including Microsoft (including Kodak 4800 Digital Camera) but none of them load. I get "The device cannot start. (Code 10)". I've read that the correct one is "MTP USB Device" but neither that one nor any MTP device driver loads. Stuck!!
Click to expand...
Click to collapse
I replied earlier but being lazy I didn't log in so here we go again so you'll see I'm the OP. My Win10 Pro desktop recognizes my Nexus 7 nicely since I halfway pried the back off the Nexus and then snapped it back in place. Yep, that's all it took. Apparently something was loose or misaligned inside the Nexus and just fiddling with it fixed it. Yay.
jbabin1 said:
My Nexus 7 2013 connects straight up With Windows 7 Professional on a Lenova M92p "desktop". The Nexus is set via Developer Options for USB Configuration of "MTP (Media Transfer Protocol)". Upon plugging in the Nexus to the Win 7 machine, on the Nexus you swipe down to see a menu for USB options, which defaults to Charging. Then you set it to File Transfers, and Windows autoplay then asks what you want to do, one option of which is "Open Device to View Files". That is Windows 7, which works! In Windows 7 the Nexus 7 appears in Device Manager under Portable Devices.
Windows 10 Professional, which I have on my XPS 13 9370, does not even acknowledge that there is a device connected under Portable Devices. Under Unknown Devices, when right-clicking to Update Driver and choosing among those for Portable Devices, there are many MTP devices from 4 manufacturers including Microsoft (including Kodak 4800 Digital Camera) but none of them load. I get "The device cannot start. (Code 10)". I've read that the correct one is "MTP USB Device" but neither that one nor any MTP device driver loads. Stuck!!
Click to expand...
Click to collapse
Your issue is not similar to the OP who had no connectivity at all in different PCs.
The issue is the driver in your case, may be a clash of drivers. Install USBDview in the PC and using it, uninstall every driver related to USB. Don't worry, since Windows will reinstall any driver needed as and when the peripherals are connected. Restart the PC and disable 'driver signing' and any antivirus program including Windows Defender. Now connect the tab and check if the correct drivers are installed and the tab is recognised. If not, try to update the driver in Device Manager. If even that doesn't work, you may have to reinstall Windows.

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