[Q] Nexus 4 & Google Play Repairs - Nexus 4 Q&A, Help & Troubleshooting

Hey Guys!
I just wanted to pose a couple of quick questions to anyone that has stumbled upon this thread. I have owned an iPhone 4 for 2 years now and I'm want to be switching to the Nexus 4 on Nov 13th over here in the UK. My worry is that if I buy it off the Play Store, what is the overall experience like when it comes to sending a device for repair? The great thing about my iP4 is that within it's 1 year warranty I could take it back to any store and they'd replace it on the spot.
I know that if my N4 device did develop some issues that the repair process wouldn't be so quick/easy. I was wondering if anyone had any experience with sending a device back to Google Play for repairs?
I am also slightly hesitant about buying the LG phone, I've been burned before by their poor attempt at phones with their Viewty KU990 as their customer service (bought through Phones4U) was pretty shocking so another question would be how reliable should the phone will be as it is built in partnership with Google? and how reliable have LG's flagship phones been recently? I trust that Google wouldn't want to give their Nexus Line a bad name...although the threads on the thermal throttling (possibly down to an unfinished OS/Kernel - final OTA today I am lead to believe to confirm this) and possible poor internal build quality from the XDA tear-down makes me want to hold off on the purchase (even though I am desperate for one as my iPhone is in a really bad way right now!).
Any help would be greatly appreciated! (Also, apologies if this thread is similar to another. If someone could link it to me, that would be fantastic!)
Thanks
- Luke
One last note: YAY for my first post!

iluk3 said:
Hey Guys!
I just wanted to pose a couple of quick questions to anyone that has stumbled upon this thread. I have owned an iPhone 4 for 2 years now and I'm want to be switching to the Nexus 4 on Nov 13th over here in the UK. My worry is that if I buy it off the Play Store, what is the overall experience like when it comes to sending a device for repair? The great thing about my iP4 is that within it's 1 year warranty I could take it back to any store and they'd replace it on the spot.
I know that if my N4 device did develop some issues that the repair process wouldn't be so quick/easy. I was wondering if anyone had any experience with sending a device back to Google Play for repairs?
I am also slightly hesitant about buying the LG phone, I've been burned before by their poor attempt at phones with their Viewty KU990 as their customer service (bought through Phones4U) was pretty shocking so another question would be how reliable should the phone will be as it is built in partnership with Google? and how reliable have LG's flagship phones been recently? I trust that Google wouldn't want to give their Nexus Line a bad name...although the threads on the thermal throttling (possibly down to an unfinished OS/Kernel - final OTA today I am lead to believe to confirm this) and possible poor internal build quality from the XDA tear-down makes me want to hold off on the purchase (even though I am desperate for one as my iPhone is in a really bad way right now!).
Any help would be greatly appreciated! (Also, apologies if this thread is similar to another. If someone could link it to me, that would be fantastic!)
Thanks
- Luke
One last note: YAY for my first post!
Click to expand...
Click to collapse
I bought a nexus 7 from the play store in Australia, and the speaker broke on it on Friday.
I rang up Google Play, and asked them what I should do about it, and within 20 minutes, a new device had been arranged to be shipped to me on Monday, and someone is coming to pick up my broken device on the 22nd.
And i also get a brand new device as a replacement.
Google over here has the best warranty service I have ever experienced
+1 for Google
-1 for Apple
I am not sure about if it's the same in England.
I am planning to get a nexus 4 in a month or two time after I get my Galaxy note 2 next week.
Cheers
Corey
Sent from my Nexus 7 using Tapatalk 2

fishingfon said:
I bought a nexus 7 from the play store in Australia, and the speaker broke on it on Friday.
I rang up Google Play, and asked them what I should do about it, and within 20 minutes, a new device had been arranged to be shipped to me on Monday, and someone is coming to pick up my broken device on the 22nd.
And i also get a brand new device as a replacement.
Google over here has the best warranty service I have ever experienced
+1 for Google
-1 for Apple
I am not sure about if it's the same in England.
I am planning to get a nexus 4 in a month or two time after I get my Galaxy note 2 next week.
Cheers
Corey
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the quick reply!
Sounds like you had a really good experience, I should imagine that it would be the same over here in the UK Do you know of anyone with similar experiences? Or will I have to send my device off for repair sometimes? I've seen on the Play Store website that if you bought it from Google, you contact Google, but from anywhere else you have to contact LG, which makes me think that it is a very Apple-like repair/replacement scheme, one difference being my device has to be shipped not handed over (which isn't a big issue at all!) and LG are the ones that have to do the repairs while Google deal mostly with replacements as I can imagine the wait for my phone back would be ridiculous!
Again, thank you for your help!

*bump* Any one else got any stories on this topic?

iluk3 said:
Hey Guys!
I just wanted to pose a couple of quick questions to anyone that has stumbled upon this thread. I have owned an iPhone 4 for 2 years now and I'm want to be switching to the Nexus 4 on Nov 13th over here in the UK. My worry is that if I buy it off the Play Store, what is the overall experience like when it comes to sending a device for repair? The great thing about my iP4 is that within it's 1 year warranty I could take it back to any store and they'd replace it on the spot.
I know that if my N4 device did develop some issues that the repair process wouldn't be so quick/easy. I was wondering if anyone had any experience with sending a device back to Google Play for repairs?
I am also slightly hesitant about buying the LG phone, I've been burned before by their poor attempt at phones with their Viewty KU990 as their customer service (bought through Phones4U) was pretty shocking so another question would be how reliable should the phone will be as it is built in partnership with Google? and how reliable have LG's flagship phones been recently? I trust that Google wouldn't want to give their Nexus Line a bad name...although the threads on the thermal throttling (possibly down to an unfinished OS/Kernel - final OTA today I am lead to believe to confirm this) and possible poor internal build quality from the XDA tear-down makes me want to hold off on the purchase (even though I am desperate for one as my iPhone is in a really bad way right now!).
Any help would be greatly appreciated! (Also, apologies if this thread is similar to another. If someone could link it to me, that would be fantastic!)
Thanks
- Luke
One last note: YAY for my first post!
Click to expand...
Click to collapse
Don't worry about repairs Google replaces the phone if you have a problem.

heat361 said:
Don't worry about repairs Google replaces the phone if you have a problem.
Click to expand...
Click to collapse
thanks Everyone seems to be giving me this same answer and it was the only gripe I had with buying online!

I just called up play support. they said they send you a NEW phone. then u send your broken one back. don't even need to go to some fruit store. can even do it in pajamas.

Was going to ask the same thing! Pleasantly surprised by the responses here. Just one question .. what do you mean by thermal throttling and poor internal build quality?
Many Thanks

MrSmileyJr said:
I just called up play support. they said they send you a NEW phone. then u send your broken one back. don't even need to go to some fruit store. can even do it in pajamas.
Click to expand...
Click to collapse
ah awesome stuff!! This makes my decision for buying one SOOOOOO clear now, thank you very much!

kanay2000 said:
Was going to ask the same thing! Pleasantly surprised by the responses here. Just one question .. what do you mean by thermal throttling and poor internal build quality?
Many Thanks
Click to expand...
Click to collapse
Well, lets start with thermal throttling...
By your comment I don't know if you meant that you didn't know what thermal throttling was or why it would be an issue with this phone but I'll explain both!
Thermal Throttling: Essentially, when a processor starts operating over the recommended safe operating temperatures when completing tasks (such as benchmarks in this case), when this happens the CPU scales itself back to prevent the device from overheating and shutting down. So....the 1.5GHZ S4 Pro in the N4 would scale back from 1.5GHz to 1.2GHz (or whatever the Kernel would have pre-set) when the CPU got to a dangerous temperature and this obviously affects benchmark scores. (I don't mind if the N4 doesn't score top of the tree every time but I'd be slightly wary if the thermal throttling issues could cause potential day-to-day issues)
From some benchmarks seen online (http://www.anandtech.com/show/6425/google-nexus-4-and-nexus-10-review), some people have been suggesting that the slightly lacking synthetic performance of the N4's S4 Pro was due to the phone going into thermal throttling to protect itself from heat damage. The reason for this could simply be that the Kernel/Android 4.2 has not been optimised to the point where it uses the power of the CPU efficiently enough OR the thermal threshold for the S4 Pro has been set too low so it starts to throttle early (the Dual Core S4 is set at a limit of 80 but I've seen rumours that the N4's S4 Pro has been set at 60 degree's on its current kernel). A firmware update (scheduled for today) was supposed to finalise the OS and Kernel builds so we could find out if this was a software issue.
Build Quality Issues:
Don't get me wrong, from what I've seen/read, this device looks stunning and it packs some serious punch on the inside. Although, a recent post on XDA (http://www.xda-developers.com/android/nexus-4-battery-shot-reveals-potential-quality-issues/) showed us a tear-down of the device with potential design issues. I have taken this article with a pinch of salt as I have read contradicting statements on both XDA and Reddit about the tear-down.
By confirming that the device will be an instant replace on discovery of a fault, then I shall be buying one on Nov 13th
If you have any more questions about my explanations above, just feel free to ask and I'll answer them as soon as I can (as long as I can provide an answer!)
- Luke

This is amazing to hear!
Sent from my GT-N7100 using Tapatalk 2

Thank you for your detailed response
I do hope that the issue is fixed, and I am hoping to see it reported with the newest update. If I can manage to sell my One X, I will buy this phone asap - I really cannot believe how cheap this phone is!
My One X has a Tegra 3 processor, which promised speed, but did not deliver - I am hoping the S4 pro chipset will blow it out of the water. However the reviews aren't too keen on performance or battery life. Again I hope this is a firmware issue and that it is reported fixed soon ,
Kanay
iluk3 said:
Well, lets start with thermal throttling...
By your comment I don't know if you meant that you didn't know what thermal throttling was or why it would be an issue with this phone but I'll explain both!
Thermal Throttling: Essentially, when a processor starts operating over the recommended safe operating temperatures when completing tasks (such as benchmarks in this case), when this happens the CPU scales itself back to prevent the device from overheating and shutting down. So....the 1.5GHZ S4 Pro in the N4 would scale back from 1.5GHz to 1.2GHz (or whatever the Kernel would have pre-set) when the CPU got to a dangerous temperature and this obviously affects benchmark scores. (I don't mind if the N4 doesn't score top of the tree every time but I'd be slightly wary if the thermal throttling issues could cause potential day-to-day issues)
From some benchmarks seen online (http://www.anandtech.com/show/6425/google-nexus-4-and-nexus-10-review), some people have been suggesting that the slightly lacking synthetic performance of the N4's S4 Pro was due to the phone going into thermal throttling to protect itself from heat damage. The reason for this could simply be that the Kernel/Android 4.2 has not been optimised to the point where it uses the power of the CPU efficiently enough OR the thermal threshold for the S4 Pro has been set too low so it starts to throttle early (the Dual Core S4 is set at a limit of 80 but I've seen rumours that the N4's S4 Pro has been set at 60 degree's on its current kernel). A firmware update (scheduled for today) was supposed to finalise the OS and Kernel builds so we could find out if this was a software issue.
Build Quality Issues:
Don't get me wrong, from what I've seen/read, this device looks stunning and it packs some serious punch on the inside. Although, a recent post on XDA (http://www.xda-developers.com/android/nexus-4-battery-shot-reveals-potential-quality-issues/) showed us a tear-down of the device with potential design issues. I have taken this article with a pinch of salt as I have read contradicting statements on both XDA and Reddit about the tear-down.
By confirming that the device will be an instant replace on discovery of a fault, then I shall be buying one on Nov 13th
If you have any more questions about my explanations above, just feel free to ask and I'll answer them as soon as I can (as long as I can provide an answer!)
- Luke
Click to expand...
Click to collapse

kanay2000 said:
Thank you for your detailed response
I do hope that the issue is fixed, and I am hoping to see it reported with the newest update. If I can manage to sell my One X, I will buy this phone asap - I really cannot believe how cheap this phone is!
My One X has a Tegra 3 processor, which promised speed, but did not deliver - I am hoping the S4 pro chipset will blow it out of the water. However the reviews aren't too keen on performance or battery life. Again I hope this is a firmware issue and that it is reported fixed soon ,
Kanay
Click to expand...
Click to collapse
No worries man!
Sounds good, you might even make a profit!

Related

What if it's not a pre-production thing?

I'm not saying that the crappy battery life, mediocre quadrant benchmark & terrible browser benchmarks are definitely a permanent part of the phone. But hear me out: what if they are? What if LG & Google just did a bad job putting the overall package together, and it never comes close to performing like the Optimus G?
Again: I'm not asking, "do you think it's going to be this way?" I'm just asking a hypothetical, and that's it.
So what happens next? Wait for a new Asus or Samsung phone? Pick up a GN2, actual Optimus G, GS3? Switch to WP8 or iOS? Go back to the Gnex? Stick with the Nexus 4 and ride out its shortcomings? Live in denial, cursing reviewers?
Just wondering.
abe in space said:
I'm not saying that the crappy battery life, mediocre quadrant benchmark & terrible browser benchmarks are definitely a permanent part of the phone. But hear me out: what if they are?
Click to expand...
Click to collapse
Simple... If certain things cause you not to like a phone then don't buy it
The review units didn't ship with widgets on the lock screen feature and multi-user login feature. Those will be in the final builds before shipment. That final build should address those issues. I think Google made a foolish mistake to release unfinished software for review.
But to answer your question, those will never be permanent so your question just doesn't make sense. The LG Optimus G, which has the exact same specs, scored well in benchmarks and battery tests. The issue with the Nexus 4 is definitely the software. And if it's software, Google will take care.
If you really want an answer, well then this is a terrible device, I guess?
Remember, people thought ICS was crappy and laggy when it was first released on the GNex
I hope for everyone's sake that these issues are only temporary.
That said along with my other concerns (LTE and storage are a pretty big deal for me, HATERS: NO MAYBE NOT FOR YOU I DON'T CARE) I am already on the fence between buying this before the holidays and waiting to see what comes next year. If there are quality or performance issues then that will push me over the edge to riding out a few more months with my i9000.
abe in space said:
I'm not saying that the crappy battery life, mediocre quadrant benchmark & terrible browser benchmarks are definitely a permanent part of the phone. But hear me out: what if they are? What if LG & Google just did a bad job putting the overall package together, and it never comes close to performing like the Optimus G?
Again: I'm not asking, "do you think it's going to be this way?" I'm just asking a hypothetical, and that's it.
So what happens next? Wait for a new Asus or Samsung phone? Pick up a GN2, actual Optimus G, GS3? Switch to WP8 or iOS? Go back to the Gnex? Stick with the Nexus 4 and ride out its shortcomings? Live in denial, cursing reviewers?
Just wondering.
Click to expand...
Click to collapse
According to one of the guys writing the review for Android Police, there's an update coming out November 11th to finalize the software of their phones. Also like another user said, their current test build didn't include certain features and even when Matias Duarte did the demo for the verge, he said it wasn't the final product. Even though its not final yet, everyone has said that the phone is second to none in speed. Everyone is stressing out over nothing.
Sent from my Nexus 7 using xda app-developers app
Hero_Guy said:
Everyone is stressing out over nothing.
Click to expand...
Click to collapse
That's what forums are for
Hero_Guy said:
According to one of the guys writing the review for Android Police, there's an update coming out November 11th to finalize the software of their phones. Also like another user said, their current test build didn't include certain features and even when Matias Duarte did the demo for the verge, he said it wasn't the final product. Even though its not final yet, everyone has said that the phone is second to none in speed. Everyone is stressing out over nothing.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Awesome news. Source?
Honestly, even if.. so what? I sell my gnex 200$ buy that phone for 300$ so effectively pay 100$ for a phone that the current benchmarks are 10 times better than the gnex... I'd gladly pay 100$ a year for that kind of upgrade.
Wow. Okay. I really didn't think I'd have to say this again, but: I am not saying that the complaints are going to stick. I'm not asking for the probability that they will; other people have discussed that ad nauseam elsewhere. I'm just asking, honestly: if the worst happens, and it isn't a pre-production/software issue, and the phone only gets 5.5 hours battery life, and is beaten half the time on benchmarks by last-gen phones, what's the call? What would you guys do, in that situation? I'm not trying to start a flame war. I'm trying to honestly attempt to consider a possible situation.
Its simple: N4 got same hardware as Optimus G, which means hardware cant be a reason for scoring lower on benchmarks. Since hardware cant be a reason, it can be software. Those Nexus 4 on tests doesnt have some 4.2 features yet, so you can clearly see that this isnt final software yet.
Sent from my GT-I9300 using xda app-developers app
The battery definitely should be a software issue. I have a feeling that something is causing the CPU or GPU to not be able to fully downclock on idle which is causing both the battery and heat issues. Though really, the phone should be designed so that it doesn't overheat even when it's running at 100%.
N4 got same hardware as Optimus G,
Click to expand...
Click to collapse
What if the hardware is NOT the same?
Maybe N4 has cheaper, slower RAM, less memory bandwidth, binned lower efficient processor,...
It could very well be possible that N4 uses inferior components to enable this awesome cheap price.
MarkusL81 said:
What if the hardware is NOT the same?
Maybe N4 has cheaper, slower RAM, less memory bandwidth, binned lower efficient processor,...
It could very well be possible that N4 uses inferior components to enable this awesome cheap price.
Click to expand...
Click to collapse
That's not how a SoC works though... The components are set in stone, not interchangeable
I'm on the GN LTE. It sucks but I can live with it until I figure out the situation with the N4. I rushed into the GN when it first came out without waiting for critical review. Huge mistake.
I won't repeat that with the N4. I'll wait at least a few weeks after the release to see how the reviews play out.
I really hope the N4 can be my next phone. The price is just right. I don't see any good alternative other than paying nearly double for a Note II or S III.
jacklebott said:
That's not how a SoC works though... The components are set in stone, not interchangeable
Click to expand...
Click to collapse
And there could be different versions of the SoC. Was any model confirmed beyond it being a S4 Pro? There could very will be multiple versions of the the S4 Pro.
The chips have been confirmed to be the same.

Stop the panic!

I am sewing lots of people panicking because of some issues with some devices received.
I see this with nearly every handset I have owned, especially at the beginning.
It's as though a chain reaction starts when someone has a fault, others then look for the same fault, over analyse the phone and almost will themselves in to believing a small scratch or blemish is the same thing as the original complainant.
Out of all those who had "faulty" devices, how many do you think got perfectly working devices?
Don't have a knee jerk reaction and jump ship until you actually have a major problem with your own device. Give the manufacturer a chance first.
Sorry, just had to their this out there.
Sent from my GT-I9300 using xda app-developers app
And sorry for all the spelling mistakes... Damn predictive text and lazy proof reading
Sent from my GT-I9300 using xda app-developers app
Gotta agree with everything you wrote there, I've seen folk post saying it been delayed I'm buying something else, plus the hysteria over the phone getting too hot or the ringtones ain't loud enough etc etc.
BanziBaby said:
Gotta agree with everything you wrote there, I've seen folk post saying it been delayed I'm buying something else, plus the hysteria over the phone getting too hot or the ringtones ain't loud enough etc etc.
Click to expand...
Click to collapse
The ringtones ain't loud enough? Better cancel my pre-order then :silly:
riso123 said:
I am sewing lots of people panicking because of some issues with some devices received.
I see this with nearly every handset I have owned, especially at the beginning.
It's as though a chain reaction starts when someone has a fault, others then look for the same fault, over analyse the phone and almost will themselves in to believing a small scratch or blemish is the same thing as the original complainant.
Out of all those who had "faulty" devices, how many do you think got perfectly working devices?
Don't have a knee jerk reaction and jump ship until you actually have a major problem with your own device. Give the manufacturer a chance first.
Sorry, just had to their this out there.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
"Give the manufacture a chance" is easy to say if you live somewhere where these phones have reasonable price or return window or good warranty...
Here where I live it's not like that, I have to pay more than a month's income for a flagship, sometimes a 24h return window if the device has a real issue sometimes not even that, also no proper warranty for Sony devices here, So I consider myself all the right to nitpick & panic
Cheers
riginal said:
"Give the manufacture a chance" is easy to say if you live somewhere where these phones have reasonable price or return window or good warranty...
Here where I live it's not like that, I have to pay more than a month's income for a flagship, sometimes a 24h return window if the device has a real issue sometimes not even that, also no proper warranty for Sony devices here, So I consider myself all the right to nitpick & panic
Cheers
Click to expand...
Click to collapse
Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
SuperMarioGalaxy said:
Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
Click to expand...
Click to collapse
Exactly what I was thinking.
Sent from my GT-I9300 using xda app-developers app
I have been badly burned by multiple devices in the past.
1. Sony K810i (7 years back) - found out speaker was damaged 5 days after purchase. As @riginal pointed out, I was at a place where I cannot return the device the moment I walk out of the shop. By the end of one year, everything except battery in that phone was replaced. I had bought that model several months after it was released.
2. HP DV5 1015TX Laptop (6 years ago) - replaced display 3 times over a 1.5 year period because of the same issue. Lucky that I had warranty extension.
3. Asus TF700T - If I see the guy who tested it, I will hit him with the tablet until it breaks. I am not joking.
4. Nexus 7 2013 - replaced speaker 2 months after purchase.
5. Dell XPS 9530 Laptop - paid $2000 and got a machine that makes whining sound, throttles games to unplayable FPS.
After these kind of experiences, when I got my Nexus 5, I returned it without zero hesitation twice - first because of the yellow tint and second time because of the dead pixel. There should be zero tolerance when it comes to devices. I pay expecting a fully functional product. I am not paying to be their tester. Its high time companies are penalized for releasing defective units. If they can't ensure consistent quality, at least I should get a full refund even if it is after 1 year.
If the companies cannot guarantee that there would be defects during the initial launch period, either they should offer extended warranty with the guarantee that if its a factory defect, we will get a new phone no matter when it was reported.
Edit: Added item 2.
unni_kmr said:
I have been badly burned by multiple devices in the past.
1. Sony K810i (7 years back) - found out speaker was damaged 5 days after purchase. As @riginal pointed out, I was at a place where I cannot return the device the moment I walk out of the shop. By the end of one year, everything except battery in that phone was replaced. I had bought that model several months after it was released.
2. Asus TF700T - If I see the guy who tested it, I will hit him with the tablet until it breaks. I am not joking.
3. Nexus 7 2013 - replaced speaker 2 months after purchase.
4. Dell XPS 9530 - paid $2000 and got a machine that makes whining sound, throttles games to unplayable FPS.
After these kind of experiences, when I got my Nexus 5, I returned it without zero hesitation twice - first because of the yellow tint and second time because of the dead pixel. There should be zero tolerance when it comes to devices. I pay expecting a fully functional product. I am not paying to be their tester. Its high time companies are penalized for releasing defective units. If they can't ensure consistent quality, at least I should get a full refund even if it is after 1 year.
If the companies cannot guarantee that there would be defects during the initial launch period, either they should offer extended warranty with the guarantee that if its a factory defect, we will get a new phone no matter when it was reported.
Click to expand...
Click to collapse
I think you must be cursed mate [emoji50]
Sent from my GT-N7100 using Tapatalk
kersey said:
I think you must be cursed mate [emoji50]
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
I have added one more - #2.
I too often think like that - whether I am cursed or if I am being punished by God for spending money on gadgets. There were a few who didn't give me problems as well- Galaxy S2, PS4, Sony TV..
unni_kmr said:
I have added one more - #2.
I too often think like that - whether I am cursed or if I am being punished by God for spending money on gadgets. There were a few who didn't give me problems as well- Galaxy S2, PS4, Sony TV..
Click to expand...
Click to collapse
But all that doesn't mean it's going to happen to you with this device. Plus you could argue that you should learn from experience and wait for the device to mature before you leap in to a purchase of a newly released flagship device.
All this strikes me as nothing more than mass hysteria still. You can't judge a device and declare it as faulty before you have it in your hand.
Sent from my GT-I9300 using xda app-developers app
SuperMarioGalaxy said:
Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
Click to expand...
Click to collapse
If you really want the answer for your first question I'll manage, I usually keep whatever cellphone I buy for 2-3 years and right now I have Xperia X10 & wasn't gonna upgrade but my beloved X10 finally died on me & if I buy something I want to buy the latest & the greatest so yeah I manage but that doesn't mean I can afford to buy a premium device with premium price just to see it die a week later & toss it way only because there was a gap in the device & it wasn't waterproof as advertised, So I really appreciate people here nitpicking, It helps me make my decision between this, Note 3 & M8
and what to you mean it's meant like that? turn everything into positives? do we really need to get philosophical on this? I mean seriously is it asking too much to get a solid device as advertised for the price I pay?
Anyways don't really understand the purpose of this thread, Everyone here are just stating facts & sharing their experience with the device which unfortunately happens to involve high temperature, build quality issues, low ringtone...I don't really complain or nag, actually no one does except for the op of this thread

OPO general opinion after almost one month of use

Hi all,
I just want to share my opinions over our beloved (or better, your beloved) flagship 2014 killer device.
I had been lucky enough to buy the phone out of an invite, so i should really don't blame about this absurd invite-only policy. Anyways, they're just making the hype grow until the components are not high-end spec anymore, so when everyone will have the possibility to buy the device there will be Snapdragon 805 terminals out and the older 801 will be way cheaper for the company.
What i dont like: this thing is big, way too big. I have medium sized hands and this thing is so uncomfortable. I knew about it just out of the box, so if you don't have massive hands you will probably think the same.
Moreover, I have unlocked and rooted my device to be able to use root apps. So far no problem for me, and I thank God about it. Customer support is just a joke, they have said that the phone will not lose warranty if we tweak it and then they do not offer support to people causing havoc to their device. They should have just stated that rooted devices will get out of warranty so to make customers more savvy about causing damage.
Three, camera is non that good as they stated at the start. It does photos full of noise and most of the time white balance is way off.
To add: touchscreen is not working properly. When I tyoe fast ghost touches slow me down a lot. Faults like these are not acceptable. Every good company should delay the launch of their device in front of this kind of issues, and they didn't do it.
I think that's all. At the end of all these evaluations: I wish i had bought a Nexus 5 instead of this.
I will keep it until next Nexus will be out, can't wait to get rid of this thing.
Just my 0.02
G
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
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Click to collapse
Just ordered mine Friday. I have a Nexus 5 but just needed to check out this "Flagship Killer". Like you I have had a lot of devices and glad to hear you are liking your OPO.
Sent from my Nexus 5
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
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Just sharing my experience. My feeling is that the quality is sub-par compared to other phones like the m8 or the Xperia z2.
Anyways, if you don't encounter ghost touch issue is just because you haven't used a swype keyboard or you don't write so many text messages.
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
I have had a SGS4 and besides its sh***y design, It didn't have any of these issues.
DuckMcQUack said:
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
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They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
I've had the Galaxy S 1-4, Note 1&2, and the HTC M7 & M8. overall, the oneplus is my favorite of the bunch.
Salty Wagyu said:
They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
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CM just added the fix 3 hours ago.
Link
https://github.com/CyanogenMod/andr...mmit/ba4b329fe0c7a6d6342b0adfb60d47e5c3041a04
Please go here for further discussion...http://forum.xda-developers.com/showthread.php?t=2685348
Closing this thread due to duplicity. An existing thread that has the same subject exists here: http://forum.xda-developers.com/showthread.php?t=2685348.
XDA-Developers Rule #1
Search before posting.
Use one of our search functions before posting or creating a new thread. Whether you have a question or just something new to share, it's very likely that someone has already asked that question or shared that news.
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Worth the purchase?

Hello,
Having some problems with my LG G3 and LG have agreed to giving me a settlement of the phones value when I first started my contract as they can't replace it so I'm getting between £400-600 for my troubles. Trying to avoid going on contract so wanting to pick up a phone on par or better than my G3 and I came across the OnePlus 2 which is £249.99 for the 64gb model and from what I've seen packs a punch.
Is the device worth the cash? I'd be unlocking the bootloader and heading straight to CM so not too fussed on the state of the stock ROM. Just want to make sure it runs smoothly, has no lag and all in all is good value for money.
Any help would be great.
Thanks,
Curtis
No. I'm quite sad that i bought it. And i can't sell it, as not a lot of people in denmark, are into phones like this. Btw what were the issue with your lg g3?
As soon as OOS 3.0 beta was released, I would recommend this phone to everyone. Now with 3.0.1 it became even better. I was looking for a better phone, but haven't found anything that would suite my needs better yet. UI is butter smooth, camera is superb, haven't came across any heat problems with SD810 neither. Battery life is plain marvelous (see pics). So yes, in my opinion it's worth giving a shot.
PS I've tried most of the cm roms, would still recommend sticking with Oxygen. Even if everything was okayish, call quality was always crap (me being hipster who still uses phone to call)
PS 2 I'm new here (being registered, I've been following xda threads since years) - how to upload an image?
I'm on my 9th phone so far for 2016 lol. As of right now, I am more than satisfied with my OPT. This thing crushes the G3 in evey way.
Sent from my ONE A2005 using XDA-Developers mobile app
Thanks for the replies. In regards to the question about the problem with my G3 - Mic was fully gone, sent it back four times and each time they claimed it was fix but the device wasn't touched whatsoever.
Is is it worth waiting for the Oneplus 3 (Assuming it launches June 14th)? I don't mind being phoneless for a few weeks so I'm hoping it's fully announced and online very soon as my G3 is being sent off Tuesday so should have everything sorted from LG by next Tuesday I imagine as it's being sent direct to their head management since their engineers are incompetent haha.
Last question; any discount codes floating around for the OnePlus devices? Had a look online but no luck! No harm in saving a few £££
Thanks again

Pixel 2 XL bad press and forum experience

So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
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Click to collapse
I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
.
If you buy a device that costs a grand, might aswell demand no ISSUES.
.
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You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
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Click to collapse
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
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Click to collapse
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
Click to expand...
Click to collapse
Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
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Click to collapse
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
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Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
....
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Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?

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