Related
Help
I've only owned my exec a couple weeks and already I notice the pivot hinge loosening.
Has anyone tightened theirs? If so, any tips?
Get in touch with HTC and see if its warrantied.
Likely just needs something tightening.
Altho I work in a customer service department for a laptop repair workshop and they would likely accuse you of having bent it the wrong way and class it as "Accidental Damage".
In which case you'd be getting a bill for a hinge (£12) and labour (£130).
You may find HTC are a little nicer than my lot tho. Hehe.
Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.
I don't have a loose hinge yet, but I'm sure we will all be at that point eventually. I noticed two small screws on the inside of the hinge (underneath the screen part) when you twist the screen half way around. I wonder if they do anything useful
I've noticed those screws as well. There's also a single screw on the base side. The base metal piece is the wiggly part on the non-screw side (right).
I'll wait another day or so to see if anyone has tried this yet. If I don't get a response, I'll hold my breath and give it a go.
If it works and I end up tightening my unit - great.
If not, then I've just made a very expensive mistake.
Either way, I'll update my post here with the results..
I can't be the only person with an exec/universal that has a loose lid. Pls excuse the pun.
hazer said:
Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.
Click to expand...
Click to collapse
HTC warranty the product unless a third party warranty provider is nominated - which is very unusual in the first year tbh.
Normally you return to the point of sale and they will either repair it or replace it themselves and bill HTC or send it back to the manufacturer.
In this case the product is less than 28 days old? So in the UK you would be covered by the Sales of Goods Act 1979 and entitled to a repair or if you so choose an exchange. This would probably also be the case in some form or other in the USA, but I suspect since this was a product originally intended for the UK market (and if the seller was British) you would be bound by this law.
Since you're in the US you will likely have no warranty with the retailer ie. o2 since large companies often operate warranty services within the borders of the nation it was originally purchased in and never beyond.
So you're best bet is to contact HTC - whom are an international company - and they will assess the claim and arrange shipping to and from either a) an authorized local repair agent or b) back to the main repair and warranty facility in whichever country that is.
As far as I am aware you should definately either contact the point of sale if a large company and enquire as to the repair service route or just skip them compeletely and go for the manuafcturer.
For the European Union the warranty provider is: http://www.htceurope.com/
There doesn't appear to be one for the USA.
I'm sure there is but its likely going to be a case of shipping it back to Dubai or wherever anwyay so ping them some mail and see what they say.
Either way you must act quickly and keep a record of all correspondence.
In the UK we call consumer rights 'statutary rights' and the electronics world often goes far far beyond these in terms of warranty repair/s.
The only caveats are often companies assume that since you arent asking for or invoking your rights on a certain issue that they don't need to inform you of them.
YES, I have opened mine up & can give some insight. firstly it's all very robust and safe to open the hinge on the base side (have not opened screen side). it'a ALL metal - screw, plate u can see, & chassis screw goes into - so little/no danger of loosening things by unscrewing.
u will 1st find that the single screw on the base side may be half a turn loose. tightening it with a jewelers screwdriver will make a hug defferenc4e. possibly same benefit screen side but there r more screws there so I doubt it.
if u undo screw, base pops out as it hooked at one end, and thus only held by this 1 screw. u will find a nice, strong, ropey cable linking 2 halves - NOT a ribbon that breaks the moment u open this up - so safe again.
next, u can bend the plate slightly so that it sits lower in the middle. this makes a huge difference to screen looseness or play when in position. it's like tensioning a bow.
so, all very easy and safe FOR BASE SIDE. screen side looks way more delicate & hopefully someone will update this thread with similar info.
I found that when I dropped mine a few times, the screw came loose. a bit worrying cos it means a thread miust have skipped. but now I know that if the screw ever strips I can get it re-tapped by a jeweler and a new screw put in. there's enough chassis 4 this I think. please let us know how it goes.
Shame no pics ...!
:lol:
yeah, exec battled 2 take pics of its own arse when dissembled
First let me say THANKS to Gubbs and Craigie!
Unfortunately it's now past closing time at HTCEUROPE, so I'll have to try and call them tomorrow.
I tried to take the pda apart and concur with Craigie regarding its simplicity. The wiggle in my Exec comes from the pivot and not the base plate with the single screw. I tried to remove the lid side plate by unscrewing the 4 screws that hold it, but it cannot be removed w/o spreading the plastic housing which holds the LCD. Scary.
There are 2 additional screws which bind the plastic housing (can be seen w/o taking anything apart). There are also 2 rubber inserts at the tip (tried, but can't pull out). So, my theory is that by removing the 6 lid screws and these rubber inserts, I'll be able to separate the plastic halves and remove the metal plate. Again...SCARY.
I'm hoping there's a screw which tightens the pivot. From what's visible it is made up from a press fit washer and a bent spring washer around a metal shaft. If there is a screw, it's on the side I can't get to. If there isn't a screw, then it's got to be another press fit washer used to hold the assembly together. I can use pliers to squeeze the opposite washers toghether if I can get to them.
If I have to, I'll send it to HTC. But I'd rather try and fix it myself to save the time lost and expense. Granted I should stay away from coffee or any other caffinated products before I do.
Just seen this posting by "stot" selling a replacement screen for the Universal, he gives a link showing instructions for stripping down the Universal, any help with tightening the hinge?
Thanks Stot!
http://www.artworkfiles.com/XDA/
Regards
When I did open up the screen there is no inherant way of adjusting the tension of the spring. It is basically a rivet with a curved washer that gets squashed and provides the tension.
Only thing I could suggest would be to squash the rivet section on 2 sides with a pair of pliars, or vice grips may be better so that you can set the pressure, i.e. close the vice crips and adjust them so that they are snug on the edge of the rivet, open them, adjust them closed evvver so slightly and then close them on the rivet. This will basically put more tension on the washers.
Its from the school of smack it til it works but its all I can think of.
Ill put some more pictures up of what I mean on that link shortly.
BTW. wanna buy a screen?! :wink:
Thanks
Stot
I think it was the swivel action some were interested in any suggestions to tightening that mechanism? Photo's would be good too, or is that one a case of squash it with pliers too?
I dont need a screen myself sorry my friend
Hope you find a buyer!
Hi,
Yeah Its the swivel I mean, not the opening mechanism. Pics are up you'll see what I mean.
Just noticed this is the idea Hazer had and ill agree thats the only way to do it.
Cheers
Stot.
Brilliant Stot! Great work my friend, the pictures are perfect. Thanks
Regards
These pics are fantastic gooroo.
All of you who have contributed to this tread - THANK YOU.
As soon as the kids are asleep tonite and the wife is watching tv - I'll get started. I'll need the peace and quiet required when handling such a delicate operation.
Think I'll wear a mask and gloves, just to make it official. I guess I won't be needing my tablesaw or reciprocating saw. Too bad.
I've gotten as far as spliting the lid from the main section, but I was afraid to split the lid in half in order to get at the metal plate. No more.
I'll report soon.
Thanks guys.
Pictures unavailable?
It seems http://www.artworkfiles.com/XDA/ is no more available!
Has anybody downloaded the pictures and instructions?
Can you please sent them to me?
I have the same loose hinge problem...
Thanks in advance
Anton
anton.ruzicATijs.si
Hey,
It's easy tightening the hinge! Mine was lose, and when I say lose I mean basically spinning 360 degrees! So what did I have to lose... nothing. I took my Exec apart.
When you rotate your screen.. to the right of the light sensor and 'Xda Exec' text there is a grey metal panel, with a small standard 'phillips' screw in there. Undo this one screw, and the metal plate will lift of. In there you will find a thick cable that connects the screen and the hardware keyboard. Simply twist the wire up a bit (you'll understand what I mean) and then put the panel back on, screw it up, and the screen will be tight as it was new..
I have started to notice that the hinge is starting to get lose again - wait there and I shall do the above proceedure again (undo the metal plate, unwrap the cable, wrap it back up and screw up) - oh look it's tight as brand new.
Don't worry about loosing anything whilst un-screwing you exec, NOTHING pops out!
Good luck - you won't need it!
I'll keep an eye on the thread incase there is any questions.
Pete
That's a brilliant post Pete. When my hinge comes loose I will not have any fear about following your instructions. Luckily, the missus is an optometrist, so she has plenty of tiny screwdrivers, etc. Maybe I can get her to do it, that way if she breaks it, it's not my fault... :wink:
replacement Screen Help
I read the post and I thought someone said they have a link on where to buy a replacement screen for the HTC Universal. Can someone help me... I drop the device and the screen cracked Lcd.
Hi, everyone i am so sad you can't imagine . The rotating mechanism, the metal part which rotates the display is broken. Don't ask me how, i don't know.
I do not have any idea what to do now. Where to find, how to search ont the WEB. Is there anyone who had problem with the rotating mechanism? Could you tell me who to ask to replace this part? Or does anyone have a not working Uni....i would buy this part from them
Hi,
Dont be sad. Try to find parts on ebay. I saw there thaat part along with wires connecting LCD. It costs few bucks.
it's also surprisingly easy to open the hinge up; unscrew the little screw in the metal base plate. It's metal on metal so no risk of wearing out the screw. Base plate comes off and exposes a single cable that's well protected; no risk of screwing this up. Now you can take the plate and get a new one manufactured at any metal shop or anyone with an interest in metal work. Even a jeweler I'd guess. You may even find the plate is just bent a bit.
I was wondering if someone knows how to replace the metal frame, since it is dented. Is there a disassemble guide that shows me how to replace it. And from where can I buy the metal frame.
Another question, on ebay they sell htc hd dummy, is the housing case the same quality as the original phone?
Thanks
"oem housing" is the keyword to search for. But at the moment the original housing from HTC seems to be your only choice - and is certainly overpriced. A number of OEM back covers for the Touch HD are already available, so complete OEM housings will follow soon. You can get an idea here http://dealfon.com/product.asp?cid=61
As for the dummy http://bit.ly/ZLD3 indeed its housing looks quite real. Write to the manufacturer then, and please report back.
do you think replacing the metal frame is easy, from looking at it can you maybe predict how to remove it and replace it?
I would not attempt to do it myself, but let a shop technician do it that is used to do this for HTC devices. Even if I bring my own housing, a flat repair fee should do it.
Hey guys anyone knows from where I can buy an extra back cover ( the plastic cover )
I wanna make sure that I can buy in case mine gets scratched or damaged as it is plastic.
I would have been really great if they made the back cover metal instead of plastic.
Only found one page that said they had it, but didn't have a picture..
Also, it's a very new phone and not even released world wide yet. It will come eventually, i think
Try ebay if you trust it. Check the feedback ratings. Be careful for knockoffs, unless you don't mind getting one.
they'll be out very very soon, remember this isnt out worldwide yet
Let a buddy hold my phone and my luck kicked in, he dropped it. It was a very light fall and only have it 2 cracks on the edge and one hairline Crack across the screen. Phone works fine and I can see and touch everything. I've heard it's pricey to replace the screen on this thing because the screen assembly is one piece? Meaning I can't just buy the glass? Any advice or helpful links to reputable sites would be greatly appreciated. I've always just bought a new phone when I Crack my screen but this phone cost too much to just sell off for cheap. Thanks in advance
I need some help guys. No repair shop will touch the phone without replacing the glass and lcd and charging $399. I've seen multiple people claim to have changed the glass only and looking online that part isn't expensive at all. If anyone can confirm their success I may make the attempt to do it my self. I've already spent $400 on this phone so I'd like to spend as little as possible to fix it
Called every shop I could and all said it would he anywhere from 350-400 for the whole lcd assembly. I asked every store (in my state and neighboring state) if they could just replace the glass and all said no. So my question is if anyone reading this has a link to a reputable site to get the lcd assembly, under $270 if possible. And lastly, if I buy the necessary tools and watch videos, what's the chances of messing up the phone replacing the WHOLE lcd assembly, if I've never used a heat gun to remove glass? I've replaced the lcd assembly on my lg g2 but the back being plastic eliminated the need for any heat. I'm lost and don't want to spend $400 more.
No way to replace only the glass without risking damage to the AMOLED screen or digitizer. The screen is glued together, and a slight force will cause the screen to shatter. If you want to take that risk, you can go ahead and look up a tutorial, but it seems to be very difficult to only replace the glass and not the entire assembly(Thats why repair shops don't do them as the chance of failure is too high)
Eric1084 said:
No way to replace only the glass without risking damage to the AMOLED screen or digitizer. The screen is glued together, and a slight force will cause the screen to shatter. If you want to take that risk, you can go ahead and look up a tutorial, but it seems to be very difficult to only replace the glass and not the entire assembly(Thats why repair shops don't do them as the chance of failure is too high)
Click to expand...
Click to collapse
What's the cheapest option? Buy the whole lcd assembly and change it my self? Or pay samsung and wait? I bought this second hand from a guy who come to find out still owed payments so no insurance route is possible. I'd have to send in my phone and wait
brd912 said:
What's the cheapest option? Buy the whole lcd assembly and change it my self? Or pay samsung and wait? I bought this second hand from a guy who come to find out still owed payments so no insurance route is possible. I'd have to send in my phone and wait
Click to expand...
Click to collapse
Well, cheapest option is to do as you said, replace the glass. But if you fail during the process, your only bet would be to replace the whole assembly, and even if you had warranty, that would be completely voided. So if you are going to replace the assembly anyway, might be worth a try to separate the glass, and replace only the glass. And if it fails, you can just replace the entire assembly. But if you plans to send it to Samsung anyway, I would suggest you to do that without any diy modification to the device. If you are planning to buy the assembly, make sure you get a genuine OEM screen. I saw a lot of fake China lcd assembly, and S7 have amoled at much better resolution.
I had a S6, and display while glueing? itself off, cracked the whole amoled screen completely. And Edge is even more dangerous. So all You can do is to pretty much either replace it Yourself (not too difficult if You ask me) but You will eventually make it not waterproof anymore. And You might break something while fixing it(like the paint or the back panel, although paint 90%) and then You will have to pay even more. Or just take it to repair service, pay.. I don't know. 50-100$ more and get a professional repair without any risk. And if it's going to be made by Samsung, You still might have waterproof phone after that. So I guess You should take it to a repair service. 50-100$ more, but trust me. You will most likely mess up the pain and ruin Your phone visually. As well as You will need to buy tiny screw drivers, some flat plastic tool, and adhesive tape. And sometimes using a hair dryer to open the back, will destroy some components inside. So be careful with that as well.
Or sell Your friends kidneys and pay for the repair
This sucks dude. I could literally purchase a nexus 6 for less than the price to fix this phone. I've looked at every phone out right now and nothing catches my eye like this one. I'd almost opt to buy the 3t before spending 400 to have a shop repair this one
If ur friend has insurance maybe they would pay for it. If not.
A new screen costs around 200$ from ebay or etrade supply. Those one come even without a samsung logo like the models in asia. Which imo looks super cool. If you a that screen transfering the old stuff isn't that hard. And there are many tutorials online. Maybe you could split? I mean he dropped it even if it's on accident he could give like 100$ then you have to spend 100$.
You could sell ur S7 edge. Trust me if it's just cracked and everything else is working you will find someone that buys it. In Germany you could get something between 250€~ 300€ for that. And then you spend again maybe 200€ and get a new or used one thats in good condition.
There are few options that you have. I wouldn't go to repair shops because they are often overpriced and don't treat ur stuff well.
And one last thing. Forget about replacing only the glas because that is impossible.
So if I buy the whole lcd assembly, all I need to do is heat up the back, cut the adhesive with a guitar pick, remove screws and unhook the connectors and replace?
yes exactly like that. like i said there are a ton of guides like on ifixit or on youtube. bur instead of a guitar pick i would you a playing card or pokemon card or something. the guitar pick or metal tools can scratch the backplate and the "sticker".