First of all, this is my 5th Nexus 7. First was bought on the Play Store and RMA'd due to screen lift and flicker. The RMA also had screen lift but no flicker, so I RMA'd it and in the process of waiting for Google to send me the new purchase link, I walked into Office Max and walked out with a brand new Nexus 7 with zero issues. Yeah!!!
Well a week later there was an ad on my local Craigslist wanting to trade a white AT&T GS3 for a Nexus 7 straight up. I couldn't pass up the opportunity and made the trade. The next day I sold the GS3 for $380 and then drove over to Office Max and ordered another Nexus 7(they didn't have any in stock this time). It was delivered on Tuesday and had screen lift badly. I took it back to Office Max yesterday and luckily they had one in stock this time and I swapped it out. The Office Max rep opened the box right in front of me so I could assess whether or not it had the screen lift and it didn't. Problem is, when I get it home and turn it on, I see 1 dead pixel in the very bottom left hand corner of the screen. Just one. No screen lift and no flicker(so far). Office Max offers a 2 year replacement warranty for $49.99 that covers pretty much everything no questions asked which I did pay for.
Since this one is flawless except for that one tiny little pixel, in a place that I don't notice unless I am looking for it, I am thinking about keeping this one and keep an eye out for other issues or more dead pixels. My question to the community here is, would you keep it or return it? More than likely they won't have any in stock and I would have to wait for another to be delivered.
Try using a pixel tester app first, sometimes you can wake them up again.
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
Sent from my Nexus 7 using xda app-developers app
Tried them all. Problem is it's the very corner bottom left pixel which is covered by the nav bar or status bar no matter what way I have it turned. I've tried hiding the status bar and turning it 180° and still didn't work.
Sent from my Galaxy Nexus using xda premium
On the subject of dodgy pixels, the Australia/NZ specific warranty contains this little gem...
3. TFT LCD defect policy
Despite the highest possible standards, the intricate manufacturing of thin-film transistor (TFT) liquid crystal display (LCD) screens may still produce slight visual imperfections. These visual imperfections do not impair the performance of Your Product.
However, ASUS will provide the warranty service for Your ASUS Product's TFT LCD screen only if there are at least:
3 bright dots or 5 dark dots or 8 bright and/or dark dots in total; or
2 adjacent bright dots or 2 adjacent dark dots; or
3 bright and/or dark dots within an area 15 mm in diameter.
(Please note: A bright dot is a white or sub-pixel that is always on under BLACK pattern. A dark dot is a black or sub-pixel that is always off under patterns excluding black.)
Not less than 30cm distance, in a straight line, between TFT screen and inspector
Room temperature between 20-40° C
Lighting is between 300 and 500 lux
The above is a get-out clause for Asus if your device has any screen defects less than what is specified. Meaning Asus do not have to replace or fix a device with 2 hot pixels or as much as 4 dead pixels! It's as if they know their product is sh*t so they've included an exemption from being responsible for faulty LCDs. What a joke.
Switchbitch said:
On the subject of dodgy pixels, the Australia/NZ specific warranty contains this little gem...
3. TFT LCD defect policy
Despite the highest possible standards, the intricate manufacturing of thin-film transistor (TFT) liquid crystal display (LCD) screens may still produce slight visual imperfections. These visual imperfections do not impair the performance of Your Product.
However, ASUS will provide the warranty service for Your ASUS Product's TFT LCD screen only if there are at least:
3 bright dots or 5 dark dots or 8 bright and/or dark dots in total; or
2 adjacent bright dots or 2 adjacent dark dots; or
3 bright and/or dark dots within an area 15 mm in diameter.
(Please note: A bright dot is a white or sub-pixel that is always on under BLACK pattern. A dark dot is a black or sub-pixel that is always off under patterns excluding black.)
Not less than 30cm distance, in a straight line, between TFT screen and inspector
Room temperature between 20-40° C
Lighting is between 300 and 500 lux
The above is a get-out clause for Asus if your device has any screen defects less than what is specified. Meaning Asus do not have to replace or fix a device with 2 hot pixels or as much as 4 dead pixels! It's as if they know their product is sh*t so they've included an exemption from being responsible for faulty LCDs. What a joke.
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I had already looked into that. If I were to replace it, it would be through Office Max. Like I said, I paid $49.99 for their service protection which does warranty the screen and any defects.
I should have asked, if you had 1 stuck pixel that you barely notice unless you are looking for it and had coverage against it, would you replace it?
housry23 said:
I had already looked into that. If I were to replace it, it would be through Office Max. Like I said, I paid $49.99 for their service protection which does warranty the screen and any defects.
I should have asked, if you had 1 stuck pixel that you barely notice unless you are looking for it and had coverage against it, would you replace it?
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If it's covered, replace it.
housry23 said:
this one is flawless except for that one tiny little pixel, in a place that I don't notice unless I am looking for it
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The N7 has 1024000 pixels... one pixel is a 0.00009765625% failure rate for that specific device. The idea that they can even reach that level is, when taken in perspective, pretty amazing.
If it were me, the hassle of returning the device and either not having one or having a loaner that doesn't have my apps and isn't set up how I like it far outweighs the hassle of one weird pixel that, as you said, isn't even noticeable unless you look for it. The pixel is a non-issue.
Related
had my hd2 since launch and loving it, i have however just noticed a dead pixel on the right hand side of my screen. whats the chances of this being covered by warranty?
HTC in the UK state that 10 dead pixels gets you a new handset. They also told me, when I asked them about my 1 dead pixel, that this is a progressive issue and it would eventually get worse and reach the 10 pixel limit. It might be worth you asking HTC support so if we can see if this is a consistant policy.
Regards.
ํI don't think so. Anyway, you should ask your local HTC support.
And...did it get any worse?
I noticed one dead pixel on mine to...its very tiny and can be seen only on 80% or more light off display.
So, can number of dead pixels rise?
weird, I obtained a DOA from HP when I noticed a couple of misbehaving pixels on my ipaq 214...
Since we're talking about a top-notch device for today's standards, where the display is the main attraction, I simply cannot imagine how a single dead pixel shouldn't be covered...
If LCD TVs/monitors are anything to go by dead pixels aren't uncommon and a single dead pixel is something you just have to live with. As cMMY69 said, you need a cluster to qualify for a replacement.
From my experience, dead pixels don't multiply (not to deny that they don't multiply), I had one on my old 22" LG monitor and it drove me up the wall as it was dead center in the middle of the screen.
Mine is very very tiny and smaal... left-down in the corner of LCD...very hard too see. Only when the backlight is 80% or more i visible...and only if you look very close. Its not a big deal, just wanna know that it can't spread all over LCD 1--3 is ok...more it will get me angry
No more dead pixels for me but I'm always drawn to it as YouTube videos appear to have all been designed to display white images where they show up my dead pixel
No...they will not cover it. I had 1 dead pixel on my MT3G in the lower left corner of the screen. I usually check for these things before I even leave the store but at the time I did not even notice it.
They told me that it had to be "obstructive" before they can swap it out
I had the phone since launch day of the MT3G and as of Wednesday it had never spread. No one else using the phone ever noticed...but it is frustrating when you know its there, my eye was always drawn to it.
...My HD2 screen is perfect, the sales rep was really cool and evened opened the box before he scanned it so I could inspect the screen for flaws
Hi, I know there are a few thread discussing about the screen where black line or so call dead pixel can be seen.
I bought the first batch Galaxy Note in Malaysia (it comes with a free Samsung case). I can clearly see dark smudges on the display especially with gray and green background. I brought it to the service centre and made some comparison with another unit (the technician's) and it displays the same dark smudges by at different intensity. This unit is the first batch Galaxy Note too.
Anyway I got the screen replaced and the new screen has no such dark smudges. The question here is, do all first batch units have this problem?
LoL, today is 14th day since I gave my Note to service center due to incorrect gamma and black clipping. Still no information, no response for my yesterday e-mail. I must admit that I noticed such problem too but it was so slight compared to bad gamma that I did not considered it as a real problem. How long did your repair took? According to Polish law if I don't get any information today I will have a right to full refund. ****ing fags, I hate that country. Always that same. Never better.
Probably not all first batch units have that problem. However there are so many variables. I know a bit of Manufacturing systems. Technological Engeneers probably have setup tech process wrongly. If the QRQC worked correctly they fixed that problem and there will be no further Notes with screen problems. It's always a matter of time to setup process the most flawlessly.
programatix said:
Hi, I know there are a few thread discussing about the screen where black line or so call dead pixel can be seen.
I bought the first batch Galaxy Note in Malaysia (it comes with a free Samsung case). I can clearly see dark smudges on the display especially with gray and green background. I brought it to the service centre and made some comparison with another unit (the technician's) and it displays the same dark smudges by at different intensity. This unit is the first batch Galaxy Note too.
Anyway I got the screen replaced and the new screen has no such dark smudges. The question here is, do all first batch units have this problem?
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For what i know. Some screens have those dark smudges more visible then others, mine had noticeable smudges in gray and white backgrounds only with lowest set brightness. Nothing too annoying for me... There are some example photos on the forum that i found not acceptable though...
On the other hand, this weekend found an entire line of dead pixels in my note's screen!! Oh well. Just sent it for repair and might take 3 weeks...
Here in Malaysia, it normally takes 3 days to for the service. However, I think due to the recent Chinese New Year, it took 1 week for them to get their hand on the replacement screen. They let me have my Note while waiting for the part to arrive. It took less than 1 hour to replace the screen.
Btw, just to express it again, the new screen is dark smudges free.
I had my screen replaced on the spot too. Screen had smudges and they replaced it within the hour. Thumbs up to Samsung Malaysia.
So I was on my 2nd Nexus 6P and like the first it had an uneven screen. Normal/slightly pink at the top and at the bottom it's more yellow. Instead of returning it I've decided to try and fix the yellow tint by intentionally causing a burn-in on the over-enthusiastic green pixels in the bottom half of my screen.
To do this I flashed a kernel which unlocks the high-brightness mode of the display, the awesome EX kernel, set my screen timeout to 15 minutes and left the display turned on for 3x15 minutes in high brightness mode with a black-to-green gradient open full screen in the Photos app (absolutely nothing else on screen). After each of the 15 minutes I checked the progress, after the 3rd time I considered it done. I'm happy to report that this has nearly eliminated my uneven screen problem.
So far I've seen no ill effects, just a nice even screen.
I used this black-to-green gradient that was a close match to where my screen was yellow. My first 6P had a different pattern of yellowness, so that would have required a different gradient, more like black-green-black.
Interesting, the normal slightly pink at the top transitioning to yellow at the bottom describes the screen on my original nexus 6P and it's replacement.
I'll look into giving this a try as well.
I´m not sure if something like this could be considered as a defect. If you look at a very high angle, you might see some sort of "rainbow effect" on the screen. You should be careful about "burning in" Pixels in a Amoled screen. High brightness will wear out the LEDs faster than you think. At least this is how I remember my old Samsung Galaxy S3 but maybe Amoled technology has improved a lot.
Gorgtech said:
I´m not sure if something like this could be considered as a defect. If you look at a very high angle, you might see some sort of "rainbow effect" on the screen. You should be careful about "burning in" Pixels in a Amoled screen. High brightness will wear out the LEDs faster than you think. At least this is how I remember my old Samsung Galaxy S3 but maybe Amoled technology has improved a lot.
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Click to collapse
I can't really comment on if the OP's method is safe or not, but it is worth noting that the gradient/tint change is noticeable even when viewed straight on under normal use, such as browsing etc.
It could sort of be likened to the old TN based flat screens from a number of years ago where the top and bottom looked slightly different colours, however a lot of this was down to narrow viewing angles. I'm wondering if the same applies to the specific AMOLED display used by the 6P as well.
The AMOLED screens on my Moto X 2nd Gen and Moto X Force don't have the same problem.
I have a slight purple tint too on the screen but it is only visible on a white background. It does not bother me, if you set a higher brightness it is barely visible. Maybe all Nexus 6P have this sort of display and you simply have to live with it.
Azarin said:
I can't really comment on if the OP's method is safe or not, but it is worth noting that the gradient/tint change is noticeable even when viewed straight on under normal use, such as browsing etc.
It could sort of be likened to the old TN based flat screens from a number of years ago where the top and bottom looked slightly different colours, however a lot of this was down to narrow viewing angles. I'm wondering if the same applies to the specific AMOLED display used by the 6P as well.
The AMOLED screens on my Moto X 2nd Gen and Moto X Force don't have the same problem.
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Click to collapse
Would you happen to have a before image for your screen? I would like to try this on my phone but can't say for sure what exact color the uneven section is. Most of the screen seems to have a pink tint that fades into a green/yellow tint in the bottom left corner. I don't want to stress the wrong color accidentally.
Can you post before and after pics of your screen please?
Gorgtech said:
I have a slight purple tint too on the screen but it is only visible on a white background. It does not bother me, if you set a higher brightness it is barely visible. Maybe all Nexus 6P have this sort of display and you simply have to live with it.
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Its a well known characteristic of samsung AMOLED screens. Samsung users have been complaining about this for some time. Its actually worse on the sgs6. But more brightness will make it less noticeable. Honestly, if you forget about it and stop focusing on it, you will stop noticing it.
Yeah I understand some are really bad you should send it back.but if its slight. There's no.point obsessing about it. It takes the joy away from using the phone
android4life92 said:
Yeah I understand some are really bad you should send it back.but if its slight. There's no.point obsessing about it. It takes the joy away from using the phone
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Click to collapse
It's impossible not obsessing about it since the display is very thing you look at when using a phone, people wouldnt tolerate if it was an LCD, dead pixels or any other defect at the advertised price, but since it's amoled we should be expected that these errors occur.
The issue on slight displays is that the screen is uneven on white, so its impossible to ignore on web browsing and how dark ui and gapps is not provided by Google, I would prefer it to be slightly pink/blue all over not half so you won't notice it.
Not meaning to rant and whine but consumers shouldn't have to accept this or fix the issue themselves, when I show the phone of friends, they notice the inconsistent white background and are shocked when I say its something you have to live with, the features are not going to outweigh the display issue
The joy of the phone is still there, just wish they implement quality control.
I complained about this on my Nexus 6. Ended up buying and returning a total of about 8 phones from various stores until i found the "perfect" one. Its incredibly irritating when you can notice it and its the first thing you see when the pixels light up. Some people may care more than others but im not willing to compromise anymore. AMOLED displays look great, but LCDs seem to have a better yield or QA. I was of course down voted and flamed about this. Good to see people starting to take action against garbage quality AMOLEDs.
ariekanarienl said:
So I was on my 2nd Nexus 6P and like the first it had an uneven screen. Normal/slightly pink at the top and at the bottom it's more yellow. Instead of returning it I've decided to try and fix the yellow tint by intentionally causing a burn-in on the over-enthusiastic green pixels in the bottom half of my screen.
To do this I flashed a kernel which unlocks the high-brightness mode of the display, the awesome EX kernel, set my screen timeout to 15 minutes and left the display turned on for 3x15 minutes in high brightness mode with a black-to-green gradient open full screen in the Photos app (absolutely nothing else on screen). After each of the 15 minutes I checked the progress, after the 3rd time I considered it done. I'm happy to report that this has nearly eliminated my uneven screen problem.
So far I've seen no ill effects, just a nice even screen.
I used this black-to-green gradient that was a close match to where my screen was yellow. My first 6P had a different pattern of yellowness, so that would have required a different gradient, more like black-green-black.
Click to expand...
Click to collapse
This post is old but I wanted to try this nonetheless. You can't just burn in or wear out the pixels in such sort of time no matter what. 45 mis is not enough to cause such an effect. I tried it as I have a screen with the same exactly issue but there is no change. And I did it for far more than you. I let it all the night long for 3 days. There was no change. I don't think you can fix this issue this way (or any other way)
You guys keep saying "AMOLED issue". I bought 6p after having OnePlus X - it has AMOLED without any issue, it was perfect screen! Nexus 6p is great phone, but screen really bothers me... I hate, but I need to replace the phone. And I am not sure whether I will get a good phone or not. Support told me that if I would ask for replacement - they could send me a refurbished phone. Only buying new will give a new phone. I can still return it as I have it for few days...
mariojas89 said:
You guys keep saying "AMOLED issue". I bought 6p after having OnePlus X - it has AMOLED without any issue, it was perfect screen! Nexus 6p is great phone, but screen really bothers me... I hate, but I need to replace the phone. And I am not sure whether I will get a good phone or not. Support told me that if I would ask for replacement - they could send me a refurbished phone. Only buying new will give a new phone. I can still return it as I have it for few days...
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Hey,
Seriously, a refurbished device just after a few days? Like you had it for 10 months, lol? Is it Huawei?
Escalate the case to a supervisor and don't give up until you get a "proper" new phone!
Good luck...
I had noticed something off in some photos when I was comparing them with my pixel 2 xl and my pixel xl. I couldn't put my finger on it but it seemed like in some places a tiny bit of detail was lost at the edges of images but when I looked closely I couldn't actual tell anything was wrong. Changing color modes didn't seem to make a difference.
So I eventually checked a solid color wallpaper and finally noticed vertical bands of darker areas. The dark spots are the same regardless of the background chosen.
Has anyone else seen something like that? I contacted support and they told me it was a rare issue but they have had some complaints about it and escalated me to the next level. Now I'm just waiting for them to email me to see what they want to do about it.
Yes! I thought I was crazy. I have a darker spot noticeable on darker images towards the upper left hand side of my screen. I will be doing an RMA today.
Mine is like perfectly vertical, very light shadows. It shows up the most on light colors at low brightness but they are always in the same spot so it's obviously something on the screen.
Got the same problem. So sad!
That's just how mine looks
I think it's part of the amoled display and only is visible under 1-5% brightness
This was taken with my first generation pixel and is about 75 percent brightness. So definitely not some sort of oled inherent issue. I've never had a phone not be able to display a solid background before.
androidfilesharing said:
Yes! I thought I was crazy. I have a darker spot noticeable on darker images towards the upper left hand side of my screen. I will be doing an RMA today.
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Any luck? "Gary" claims that they don't see anything wrong with the photos I've provided so I told him to send me a return label. For the price, the pixel 2 xl should have at least as good a screen as the original pixel xl.
I ended up getting a small cluster of dead pixels on the lower middle of the screen. Then later noticed a vertical line from those dead pixels. I called the following day and got a RMA. Just got my new phone today. What pissed me off about this RMA is that they had to put a hold on my debit card for the full price of the pixel 2 xl!!! It won't get released until they receive the old phone! So no black Friday shopping for me!
I just bought a S10+ off ebay and though the phone is in good shape with decent battery life still, the screen has a pink tint. This is very obvious because I use dark mode everywhere and white text and icons are pink / purple and not white, whether in natural mode or vivid. It's noticeable by itself, but when put next to an iphone with LCD (which are fairly accurate color-wise), it's like UGH that looks bad. It's like the LEDs on cheap RGB keyboards that are pink / yellow / purple / green when they're supposed to be white.
the seller has 30 day free return and I'm trying to decide if I should roll the dice and exchange for another one (they're a business and have a bunch of these). So I want to ask S10+ owners: Does your white text have a pink (or any color) tint, and how long have you had your phone?
thanks
The S10+ exceeds (or should) the iPhones display specs.
The white balance should be near perfect.
Use Screen Test to better evaluate the display. It may be the blue pixels have stated to degraded.
The red pixels generally have the longest lifespan.
Unless a factory reset fixes it, I would return it.
You can get a new, factory sealed box one here.
Or a new unlocked N10+ Snapdragon. This where I got my 2nd N10+ 3 months ago. No doubt about it's history or usage as it's been sitting on a shelf.
blackhawk said:
The S10+ exceeds (or should) the iPhones display specs.
The white balance should be near perfect.
Use Screen Test to better evaluate the display. It may be the blue pixels have stated to degraded.
The red pixels generally have the longest lifespan.
Unless a factory reset fixes it, I would return it.
You can get a new, factory sealed box one here.
Or a new unlocked N10+ Snapdragon. This where I got my 2nd N10+ 3 months ago. No doubt about it's history or usage as it's been sitting on a shelf.
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I have no doubt the screen is great when new. I'm talking about what happens to the screen once it's been in use for a few years
barth2 said:
I have no doubt the screen is great when new. I'm talking about what happens to the screen once it's been in use for a few years
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You replace it.
My N10+ that's been heavily used for 2 years shows no color shift, decrease in max brightness, dead pixels etc.
However I'm careful to keep the brightness below 50% almost always. If I use it in the sun it's for seconds, it almost never sees direct sunlight.
I use manual brightness control.