Related
I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....
I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
Click to expand...
Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.
miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it
I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).
Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.
So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?
deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?
deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
Click to expand...
Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.
Hya,
I'm new on here , so please be easy on me with my question :angel: . I recently purchased Google nexus 7 tablet from some local website who asks the customers to report any defect with in one day, only then they will ship new product :crying: , So I'll get one day for checking . Since Google hasn't launched Google nexus 7 tablet here (India) officially, so I'm getting the imported one, website support peoples even ain't aware of how to get warranty if product gets turned in to black box .
I saw some q/a here and I found many peoples having problem with product (related hardware ones) . I'd be thankful if you guys could list some basic things to check pertaining to hardware of product to make sure everything is fine
Hi, I'm on my 5th replacement and everyone had a different fault!
First you want to check round the edge of the screen to make sure the glass is flush with the case and not raised up so you can push it down with your finger, If anywhere the problem is normally down the left side. (DON'T TRY TO REPAIR IT YOURSELF WITH THE SCREW FIX TUTORIALS!) In most cases the fix is just temporary and the problem returns. This is a defect!
The next thing you want to do is check for dead pixels & white light bleed out around the edge of the screen. This app is perfect for the job.
https://play.google.com/store/apps/details?id=net.ujacha.deadpixel
Next you want to check the speakers by cranking them up to 100% and play several video or audio files to check for crackling/distortion/popping.
It's well known that the speakers are very cheap but they should still be crystal clear with the volume at it's highest.
Now you want to check the touch screens response. There is an issue with the screen not responding after heavy processing/game play where the screen becomes unresponsive down one half of the screen and only locking/unlocking the screen solves the problem.
First I would advise hammering the N7 with a game that is Tegra 3 supported for example Dead Trigger or Shadow Gun to get it nice and hot if at any time the screen becomes unresponsive then you have the same issue.
To double check run this app, you should quite easily be able to detect all ten fingers on the screen at all times.
https://play.google.com/store/apps/details?id=com.the511plus.MultiTouchTester
The last thing I would check is the connectivity through Wi-Fi & Bluetooth, this is the least common fault as far as I know. Just check you have nice strong signals with no drop outs.
So after all that if you have managed to put a tick in all the boxes I reckon you have a sweet device!
I hope this helps you and any one else out there and that you have more luck than I had finally getting a perfect working N7.
Sent from my Nexus 7 using xda app-developers app
Great question (although I don't know if it's a dupe). Thanks for all the info mr_tris. That sucks you're having so many issues. I haven't noticed anything wrong with mine since I got it yesterday, but I'll check all the things you mentioned when I have the tablet in front of me.
Billy
@mr_tris jeez!! 5 replacement means something and very horrible so to speak . I really appreciate help and advises you posted. I'll make sure to check them out .
The only problem I'll have if found any problem in device is that I'll have to wait another 20 days since the new product will be imported by website peoples for me to make replacement
One other thing to check: the gyro.
Does the screen rotate normally or do you have to turn the device so the screen is practically vertical (assuming you choose to unlock rotation via the notification panel).
If you are into gaming, try a driving game or something to make sure the cars don't veer left or right.
I had this trouble on my second one and have read of quite a few other people having the same problem.
The only real issue I've heard about is the screen raising above the bevel some. Yea this is a defect as the screws are too long and pushes the screen out. Returning it 50 times isn't going to fix it. Only by chance may you get one where the screw is slightly smaller (1mm). The solution is to make a little washer out of some plastic and put it under the screw. It doesn't need much to fix it. The cover pops off just like a regular battery cover and the screws are right there. If it is a problem for you, why NOT try to spend 2 min and just fix it yourself?
You wouldn't even notice unless someone pointed it out. You literally have to turn the N7 and look across the screen to even notice it. Hardly anything to freak out about.
Some people have blown their speakers already too. Most have been after a long session of movie watching or music. I suggest to not blow your speakers out (using at Max volume for extended periods) right out of the box. Let the speakers break in first. Honestly the speakers are so loud anyway that I normally have it at 50% volume Max. Probably not an issue either but its good usage practice.
I've also heard of one or two screens fritzing out with lines and fades. Probably nothing to concern yourself with.
I haven't heard of anything else but I guess it would always be best to check it out thoroughly.
I do recommend unlocking first thing because it wipes all data including storage and saves. I'm using EOS rom and its heavenly. Trinity kernel is also awesome because he tweaks the colors of the screen to pop more.
Sent from my Nexus 7 using xda premium
shaneydroid said:
One other thing to check: the gyro.
Does the screen rotate normally or do you have to turn the device so the screen is practically vertical (assuming you choose to unlock rotation via the notification panel).
If you are into gaming, try a driving game or something to make sure the cars don't veer left or right.
Click to expand...
Click to collapse
Well I just installed Puddle and Riptide and my gyroscope is offset by 11% to the right. I can calibrate it with the compass app but it goes back to normal when you reboot it!
RMA form is completed and Replacement No.6 is on its way! :-/
Sent from my Galaxy S2 using xda app-developers app
My nexus 7 arrived today and I must say it's flawless so far I checked . No screen separation, no dead pixel, tested touch with app, played games , voice etc . The SSN starts with C60
mr_tris said:
Well I just installed Puddle and Riptide and...
Click to expand...
Click to collapse
Wait... what? I don't see anything (relevent) in the Play Store with those names. Gotta link please?
Thanks!
Billy
Sent from my Nexus 7 using Tapatalk 2
Beamon said:
Hya,
I'm new on here , so please be easy on me with my question :angel: . I recently purchased Google nexus 7 tablet from some local website who asks the customers to report any defect with in one day, only then they will ship new product :crying: , So I'll get one day for checking . Since Google hasn't launched Google nexus 7 tablet here (India) officially, so I'm getting the imported one, website support peoples even ain't aware of how to get warranty if product gets turned in to black box .
I saw some q/a here and I found many peoples having problem with product (related hardware ones) . I'd be thankful if you guys could list some basic things to check pertaining to hardware of product to make sure everything is fine
Click to expand...
Click to collapse
Most important things are:
Screen - check viewing angles and color reproduction in the dark. Best reference is to use a site like GSMARENA for high res photos and screen reviews.
Body - Look for cracks or scratches, especially around ports and the headphone jack.
Things to disregard:
Slow system - this is just something you will have to deal with in an android environment.
Warm after prolonged use - again, normal.
JeepFreak said:
Wait... what? I don't see anything (relevent) in the Play Store with those names. Gotta link please?
Click to expand...
Click to collapse
You need to install Tegra Zone from Play Store then you'll find them there.
Sent from my Nexus 7 using xda app-developers app
player911 said:
The only real issue I've heard about is the screen raising above the bevel some. Yea this is a defect as the screws are too long and pushes the screen out. Returning it 50 times isn't going to fix it. Only by chance may you get one where the screw is slightly smaller (1mm). The solution is to make a little washer out of some plastic and put it under the screw. It doesn't need much to fix it. The cover pops off just like a regular battery cover and the screws are right there. If it is a problem for you, why NOT try to spend 2 min and just fix it yourself?
You wouldn't even notice unless someone pointed it out. You literally have to turn the N7 and look across the screen to even notice it. Hardly anything to freak out about.
Some people have blown their speakers already too. Most have been after a long session of movie watching or music. I suggest to not blow your speakers out (using at Max volume for extended periods) right out of the box. Let the speakers break in first. Honestly the speakers are so loud anyway that I normally have it at 50% volume Max. Probably not an issue either but its good usage practice.
I've also heard of one or two screens fritzing out with lines and fades. Probably nothing to concern yourself with.
I haven't heard of anything else but I guess it would always be best to check it out thoroughly.
I do recommend unlocking first thing because it wipes all data including storage and saves. I'm using EOS rom and its heavenly. Trinity kernel is also awesome because he tweaks the colors of the screen to pop more.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
what Trinity kernel does the color tweaks?? i am on CM10 M-Series with Trinity V111, i dont see the tweaks any where??
I just gave a Nexus 7 to my wife for her Birthday yesterday. I must be working fine since her was on it all day yesterday and for the last several hours this evening. If anything was wrong with it, she would of discovered it by now.
When it arrives turn it on, set it up and enjoy it. Don't make urself miserable looking for flaws. If you don't notice anything out of the box don't go looking for issues. Trust me....
Sent from my Nexus 7 using xda premium
SPreston2001 said:
If you don't notice anything out of the box don't go looking for issues. Trust me....
Click to expand...
Click to collapse
I wish I could have that attitude about my electronic devices. It would be a shame for someone to find a defect after the 15 day return grace period just because their device might be OK and they never bothered checking it. You must have spare money to burn. :what:
Sent from my GT-I9100 using xda app-developers app
mr_tris said:
I wish I could have that attitude about my electronic devices. It would be a shame for someone to find a defect after the 15 day return grace period just because their device might be OK and they never bothered checking it. You must have spare money to burn. :what:
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
No I don't have money to burn lol but I just don't think its worth the stress of over examining for defects. If you look hard enough you will see that something isn't 100% straight or a tiny spec of plastic is sticking out or whatever and then it will stand out like a sore thumb once you've noticed it lol. Give it a glance over and if it looks good to you then enjoy your tablet.
Sent from my Nexus 7 using xda premium
I have flawless c80 here, no raising lcd, no others failures here.. You gotta have some luck sometimes.
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...
Don't be, the number of people on XDA are but a small percentage of those that purchase the tablet.
I bought mine very early on, my friend bought his just recently from a completely different retailer and he has no issues.
If you read enough and look hard enough, you may convince yourself something is wrong with your tablet when there may not be.
So get your device, enjoy using it, and is there something really wrong with it if when using it, everything is working as it should?
nope, i LOVE my N7! i use it almost everyday...more so than my acer iconia 10". the N7 is fast, light, and screen is awesome. the ONLY thing i dont like is the non-standard charging "mechanism" that it uses. i hate not being able to just grab a normal micro usb cord and charger and just charging it. other than that...no complaints.
Quality is great.
Go for it!
I've had mine since day one and no problems at all. Not only that, but I've installed it in the dash of my car and it's held up great.
No its no bad. There are defective devices out there. But the quality is not bad f you get a working one. That sorta contradicts its self but you know what i mean.
Sent from my Nexus 7 using Tapatalk 2
When you have 1% of devices that could potentially be lemons... coupled with the fact a substantial amount of that 1% are XDA members... it's easy for a device to look bad when in the grand scheme of things, it's not. Don't get me wrong, I'm not exactly a non-frustrated user. My screen magically cracked today somewhere between me holding it at the kitchen counter vs walking to my car, yet I never dropped it. That doesn't deter me away from buying another one since after all, mine was from the first gen batch, which if an issue is going to exist... it'll be there.
if you picky about minor issue, i think you should wait till at least October to be sure the problem is fixed. My has a minor screen lifted and there is a little static noise when turn the screen on/off. Other than that, it a good tablet. Yeah go for it.
Screen lift is ridiculously common, but that's the only really popular issue. Fortunately, there are flush screens out there, and it's not guaranteed to be a serious problem down the road even if you do get one that's a little loose on the left side.
Although there are fewer reports of lift in C8 units, the underlying cause has not been addressed. There was a big thread about this earlier today.
http://forum.xda-developers.com/showthread.php?t=1856203
I had three units with screen lift and was unwilling to tolerate it, so now I'm waiting to repurchase until they get this cleared up. If you read through the first two pages of that thread you'll find that I asked the first person who claimed to have a flush C8 unit for photo verification, and that photo revealed screen lift. That was disappointing. I was hoping these newer ones with updated packaging were mostly fixed.
Most people who claim to have flush screens haven't actually checked, but that says something about how minor it usually is. Since you ordered from the Play store, you won't have to deal with ASUS if the worst case scenario happens (a cracked screen), and a hair of separation shouldn't prevent you from enjoying an otherwise great device, so long as you're confident in the warranty.
It really is a great tablet. I wish I'd kept my second unit from the Play store, the one with the least separation, because I really enjoyed having it.
droidnext said:
if you picky about minor issue, i think you should wait till at least October to be sure the problem is fixed. My has a minor screen lifted and there is a little static noise when turn the screen on/off. Other than that, it a good tablet. Yeah go for it.
Click to expand...
Click to collapse
What is that static on unlock? Mines just developed it. Its really annoying!
RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...
Click to expand...
Click to collapse
Well, keep in mind that when people who are not XDA regulars have a problem they hit up Google and XDA links are generally on the top of the list for ANY Android device, so they come here to ask and/or complain about it. Then you have XDA regulars who tend to be techie types who are VERY picky about having perfection in their toys. So things the average Joe wouldn't even know is a problem can come across like its the end of the world. Finally, as many point out, you only see the problems because people don't generally come here to post "everything's fine" unless they are being snarky (like a thread I posted a while back) or just that rare person who does that sort of thing...usually as a counter balance to all the negative posts.
Sent from my Nexus 7 using Tapatalk 2
RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
Click to expand...
Click to collapse
It's like if you visit a new country and the first thing you do is walk into a hospital... "what's wrong with this country? Everyone here is sick."
This forum is where the few people who have problems gather to discuss them, and they are a very small percentage of Nexus 7 owners. It's just that people for whom the device is working fine don't post every day and talk about their experience, while people having problems do.
Okay, thank you everyone for your replies!
It's a shame but I think what you say is true: even if this is a hi-grade tecnology forum, only the people with problems talk and talk about them, while the people without problems only reply them maybe some times and never talks about that anymore.
Anyway, I kinda hate when you guys say "Mine is ok! only the left side is a bit loose", "Its great! only the screen fails after 2h of use", "Its amazing, yet the screen cracks everytime time I touch it on this sire.."
250~$ is not enough to expect a FULL QUALITY DEVICE? I owned an iPad and a Galaxy Tab and I had never had to expect or to suffer a minor problem, and you're talking about really important screen problems (a curved / loosing side / cracking side / etc. screen has A LOT of more % of cracking, or getting dead pixels, or having another problems).
I honestly don't understand that mentallity. We are not talking about a 5$ device (and even there we could have a discussion), ¡¡its more than 250 dollars!!
I think that if this problems happen is because people accepts it like that.
RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...
Click to expand...
Click to collapse
90% of people in threads whining about issues have a problem. Not anywhere close to 90% of the tablets have an issue.
How many other people are going to read a thread about defects other than the ones with defects?
I got my N7.
C80.. flawless.. perfect.
Nothing more to add. You guys scared me hard for what was I getting.. and at the end, a perfect one .
People seldom post when things are working as they should. However when things go wrong....
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
my c60 is perfect.
Sent from my Nexus 7 using Tapatalk 2
im one of the unlucky ones.
i have blown speaker problem.
its such an unlucky issue.
problem with this is, its not easily detectable.
it was working fine. been using it for exactly 28 days and suddenly the speaker start making cracking sound when volume >40%.
its like a time bom and may happen again even if i get a replacement unit from google.
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)
I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
05GT said:
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.
LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
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Click to collapse
They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
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Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
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I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
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This might work but doesn't help everybody, mine was lifting again after a little bit.
NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
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It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
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Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2
ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
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Quoted for the absolute truth. :good::good::good::good::good::good:
Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium
I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.
I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.
I'd say if you don't push it down/flex the glass you will be fine.
Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk
Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.
I know I'm paranoid, but since many ppl complain about the light bleed I started to think it is a common issue. However, I paid almost 450 for it so I have to be happy with it. My unit also has light bleed and I already requested a replacement. The customer service is great with no question asked. But how many times can we request a replacement? Once in the nexus 7 sub forum, a guy said he did it 6 times. I don't want to return it to get money back, I just want to be happy with it.
Sent from my beloved home phone.
I think I recall someone being cut off either around 10, or they just gave up (with the Nexus 7 anyway), I'm not entirely sure though. In any case, I would probably either suggest waiting as long as you can before requesting a replacement (unless the issue is severe-enough to hinder daily use) and waiting to see if any hardware changes are made/newer models available.
Although I don't really know what's Google's return policy. I think the Nexus 7 from Play Store had either 15 or 30 days to be RMA'd via Google, and then afterwards, you had to deal with ASUS directly (other retailers having similar policies). Not sure what the case is for the Nexus 10 and Samsung though.
As many as you want till your satisfied. Eventually you'll give up and either accept one with light bleed or get a refund.
espionage724 said:
I think I recall someone being cut off either around 10, or they just gave up (with the Nexus 7 anyway), I'm not entirely sure though. In any case, I would probably either suggest waiting as long as you can before requesting a replacement (unless the issue is severe-enough to hinder daily use) and waiting to see if any hardware changes are made/newer models available.
Although I don't really know what's Google's return policy. I think the Nexus 7 from Play Store had either 15 or 30 days to be RMA'd via Google, and then afterwards, you had to deal with ASUS directly (other retailers having similar policies). Not sure what the case is for the Nexus 10 and Samsung though.
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in their policy they stated that they may give you a new one or a refurbished one as the replacement. So if you exchange it later, they might send you a refurbished. a refurbished one with fixed issue and a new one with issue.. not sure which one I want lol.
Vertron said:
As many as you want till your satisfied. Eventually you'll give up and either accept one with light bleed or get a refund.
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And you are saying that based on experience with multiple nexus 10 devices? Yeah....
Based on my experiences with the N7... infinite! Seems like I returned that many. They were supposed to be all new, but I swear they were just giving me returns because every one of them had bad screen lift or dead pixels. Now that was with Asus as the manufacturer, so Samsung may be different. I have a touch of bleed in the common area of the lower right corner, but otherwise it's an flawless device as far as I can tell. With a widespread minor issue like that though... you may get worn out trying to get a perfect one. You will probably end up with a device with no bleed and a big fat yellow spot, or dead pixels, or reboots. This has happened to me in the past. I returned a few Nexus S and the "perfect" device I got ended up having a pretty screen but a really low thermal threshold... it wouldn't take much to get the thing to reboot. Most custom kernels were unusable. The Nexus 7 was an awesome device, but I could not get one without light bleed, or screen lift (biggest problem), or dead pixels (like 8 dead pixels!). This Nexus 10 has amazing build quality compared to those devices. I'm blown away, and unless I go to the boot screen with full brightness, I absolutely don't see the bleed so I'm just going to hold fast.
After two you should seek a refund instead of wasting everyone's time.