Related
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App
I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....
I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
Click to expand...
Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.
miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it
I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).
Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.
So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?
deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?
deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
Click to expand...
Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.
my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.
Looks like the glue that sometimes shows up on the N4/iPhone when they overheat. If it is, it isn't a huge deal
Sent from my Nexus 4 using Tapatalk 2
is it going to disappear ?
Do you want to risk waiting? Get Google to replace it asap. You paid hundreds for the device, it should be *perfect*.
RevoBass said:
my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.
Click to expand...
Click to collapse
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4
Jayrod1980 said:
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4
Click to expand...
Click to collapse
it is hard to ignore the problem , the device is fantastic
but what is that yellow spot
is it glue ?
how does glue reached the middle of the screen :silly:
Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4
Jayrod1980 said:
Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4
Click to expand...
Click to collapse
if LG would replace our screen I think that would be PERFECT .
ahhhhh
my friend I hope that you would be able to fix your problem , yet in my case I am outside usa at the moment so i think LG would charge me for a new device (or screen) .
if you were able to resolve your problem please don`t forget me :crying:
best wishes
Hi guys,
Ive had my Nexus 4, and am extremely pleased with it. However, Ive noticed there is a spec of white dust under the screen, visible whether the screen is on or off, barely larger than a pixel.
Now ive noticed it, I cant stop looking at it.
Would you guys recommend RMA / returning it, or should I just live with it?
maxppp said:
Hi guys,
Ive had my Nexus 4, and am extremely pleased with it. However, Ive noticed there is a spec of white dust under the screen, visible whether the screen is on or off, barely larger than a pixel.
Now ive noticed it, I cant stop looking at it.
Would you guys recommend RMA / returning it, or should I just live with it?
Click to expand...
Click to collapse
This is your decision. But it is clearly a manufacturing defect as N4 has a bonded LCD. So there is no way the dust can get under the screen after it was manufactured.
It really comes down to how bad it bothers you. If it's going to bother you moving forward, I'd suggest RMA'ing it, especially since Google will send you a new device before you have to send yours back.
I've had this issue with my LG Optimus T, it also has dust under the screen.
I guess it's just the way LG manufacturers them.
I would RMA it... Dust and/or dead pixels drive me INSANE!
RMA, it's not just how bad it bothers you it's the resale value.
In a year or so when the new Nexus comes out you will probably want to sell your N4 and as such, you will have to say that it has a spec of dust under the screen. Consider the resale value after you've said basically that the screen isn't perfect.
Yeah you should RMA, it's resale value goes down, and for me if I see something like dust or scratch on my screen it makes me want to commit suicide
I can't stand dust under the screen. If I were you, I'd RMA.
This is something you don't ever have to worry about with AMOLED...
dooooo eeeeeeeeet!
Its not going away. If its bugging you now, it will continue to do so.
If dust got under there it has a defect. Besides did you intend to pay for a device with dust under your screen? If you did not then don't accept it.
Sent from my Nexus 4 using xda premium
Do it. Otherwise it will drive you mad sooner or later.
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related. In on vs995 weta Rom 5.0.7 7.0
I'm starting to have issues with image retention on mine.
I'm stock unrooted.
I wonder if this is covered under warranty.. it's not super annoying but still.
I am having a curious issue with the second screen. Under bright light or sunlight, the top right corner of my screen starts to flicker. Well, the brightness increases and decreases. At the beginning quite slowly and then at a higher pace. However, when I'm indoors it doesn't seem to happen, or at least not too foten.
I've tried with and without automatic brightness. I have also tried installing Lux and the issue still persists.
What I realised is that the flickering comes from the backlight of the second screen, and if I disable it, problem solved. I might Have to give it a hard reset and hope is not a hardware problem.
Has anyone experienced the same?
I posted something similar a while ago on this topic. On my left side of the screen I could see what seemed to be screen burn or something. It would be a yellowish tint that would display the keyboard and part of a screen from the app. But it seemed to be the same app everytime. I never found a solution, I had to turn the phone in for a different reason. The ffc just stopped working and would freeze my phone up.
Screen Retention\Ghosting
kbrn said:
I'm starting to have issues with image retention on mine.
I wonder if this is covered under warranty...
Click to expand...
Click to collapse
Datblkbro said:
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related.
Click to expand...
Click to collapse
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
I think joining XDA is an indicator of having a degree of OCD
Although I'd class mine as low I'd not be happy with the retention exhibited in those pics.
Thankfully my V20 hasn't presented any inherrent problems so far, just the odd temporary ones that happen when modding, but they're soon remedied.
Since @emdroidle gave us root for the H990ds its been great having the chance to open it up and explore more of its potential.
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
As far as I've read this is just a quirk of these LCD screens that LG uses on their phones. It should go away pretty quick as the only time mine shows up like that is when the screen brightness is all the way or very bright for like 5 or 10 minutes. Mine goes away after 5 or 10 minutes.
Download sfilter from play store activate it at 10 % and image ghosting will go away ?
https://www.youtube.com/watch?v=mpmiowtPh_A&feature=youtu.be
Here's my retention.
kbrn said:
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
Click to expand...
Click to collapse
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
Jesus is God Almighty said:
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
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I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
kbrn said:
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
Click to expand...
Click to collapse
Nice - seems like I'm not going to get much from the warranty on the screen issue and still not sure if I should send it back as I'm afraid they do something stupid to it. Well, if my phone melted down at some point I would still buy an V20 in replacement. Battery and SD card is just a win for me even with all the phones faults. Just so sad that LG did not fix a better screen for the V20 in regards of getting Ghosting/Retention.
Anyway - I just tried one of the fixes I found without jail breaking the phone and it does help a little but far from solved the issue at all. I have ghosting/retention all over the screen now and most likely just going to get worse over time as it has from the beginning of it.
I think the image retention is a bug. It randomly happens on mine. At first I thought it was a crappy screen but then it went away. It will even show dark image retention like using xda. And most of my retention around the inside 1/4 of the screen.
Sent from my [device_name] using XDA-Developers Legacy app
Aymenitoo said:
Download sfilter from play store activate it at 10 % and image ghosting will go away
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Sadly did not work here. Still have ghosting. 20% won't do either - il try 30%.
Ok I was getting ghosting which has been getting worse and wore the past month but in the past 2 weeks its been getting really bad on both displays, ontop of that my phone was dying in 20-25% range and going up to 100% charge just to drop like 10 minutes later to like 50% probably just the battery idk
I sent my phone in and here is what they marked on the warranty page
Symptom: Software failure
Repair: Download new software
I honestly hope they don't think its because I wasn't on the latest version of android because I kept putting it off or i'm gonna be pissed, especially since my warranty ends 3/18/2018 and these 2 issues have slowly been getting worse.
Hi!
Here is a working fix if your device is rooted.
Link: https://forum.xda-developers.com/v20/how-to/lg-v20-screen-burn-fixed-t3661631
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
Jaws4God said:
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
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The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
dark_prince said:
The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
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Click to collapse
Oh cool. thanks for explaining that! I am not rooted... 1. too nervous of causing issues after root .. 2. mine isn't rootable (on most recent security patch)..
so is there anything I can do to help with the blue output?
dark_prince said:
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
Click to expand...
Click to collapse
yeah that seems to be what i've read too... I just typically keep my phones for a while and burn in or ghosting worries me...