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I sent my Imate JasJar in to the repair company in the UK (SBE). The problem was an extremely loose screen hinge. It was so loose that the screen would move freely past the usual 180 degree stop. It would also click when opening and closing the screen.
I decided to email Imate and ask there opinion on what to do about this. They immediately responded saying that I should send it in for repair, and they duely issued me with an RMA number, and procedure for getting it shipped to SBE. All of which I did with no problem at all. so far so good.
7 days later, and I get a letter in the post from SBE, stating that they have found the screen to be dead and have replaced some screen connectors, and that it is not covered under warranty and that I now owe them £40 before they will repair and send it back to me. They have got to be kidding me..
There has never been any form of electrical problem with the device whatsoever. I only had a purely mechanical fault that I-Mate themselves agreed to fix under RMA conditions.
I am absolutely furious, as I have tried to get hold of the i-mate representatives on 4 occasions with no success. I think they are ignoring me now. And i cant even get through to SBE on the telephone..
What the hell is going on.......I bought this device at considerable cost, for the price of a small laptop, and it has lasted me less than 3 months, and now I have this to deal with....
Anyone have any contacts within Imate or SBE that I can talk to? Or any advice for me in progressing this further.
I dread to think what my JasJar will look like when and if I ever get it back. Not to mention the fact that I've been without it for 2 weeks now, and that is very hard to deal with in itself.
My advice to anyone who is considering buying one of these devices would be - what a great bit of kit, has its little quirks, but nothing you cant work around, well worth buying, only dont buy it from I-Mate, go for the Orange, O2 or T-Mobile versions, because at least you will be able to use there warranty channels.
I'd keep trying Imate. Be polite but firm in your emails, ask if they authorised the repair of the screen and state that as far as you were aware this has been done when there was no fault there in the first place with no authorisation from you...
Then
It might not be a bad idea to write to SBE enclosing a copy of your original email to Imate describing the fault you had.
State very clearly in the letter that there was no screen fault when you sent the unit to them and that they have 7 days to repair the device and return it to you in a fully functioning state.
Copy everything you have on this then pass it all on to your local trading standards... you must give a company you have issues with reasonable time to respond, so 7 days should be fair enough.
I'm presuming here that you definitely didn't have a fault with the screen?
If Imate have told them to repair it under warranty I don't see why they are trying to charge you, if Imate or you didn't authorise the repair to the screen then the company doesn't really have a leg to stand on and trading standards should be involved. I can't see why dead screen wouldn't be covered by a warranty anyway..
It's concerning me, my MDA pro is currently away to fix this very issue (a dead screen).
Lots of people have problems with I-Mate support. Look here:
http://www.howardforums.com/showthread.php?p=6599566#post6599566
oh boy! this worries me too as my Jasjar was already shipped to be replaced.
If it's been damaged in transit, then presumably the next step is to claim on the postal insurance you used.
Joe
warranty claim honoured, arrives back tonight
I've managed to convince them (Imate and SBE) that this is indeed a warranty claim, and they have now agreed to repair it as such.
They're trying to tell me that normally this type of damage is not covered under warranty, but will make an exception - this time only. (can you believe it)
All I know is that when I sent it in to them it had a mechanical fault that they originally agreed to repair under warranty and duely issued an RMA number. There was never any type of dead display (this is what they claim).
I've fought hard to get them to agree to repair it, what a battle it's been.
I only hope that when I receive it tonight, it will be in good condition, and look as it did when I sent it in, except of course for a repaired hinge.
I'll report back tonight when I recieve it.....
good luck.
I received a replacement MDA pro yesterday, after my screen died, under warranty, however the space key is dodgy on the new one, I'll see how I get on with it for the next week and decide whether to return it or not!
faulty, sent it back...ggrrrrr
Unpacked and examined it thoroughly, first impressions were.....very good, they have actually replaced the whole display case and hinge, looks gr8, and hinge is now very tight, as it should be. so far so good, but wait.....
Installed battery and powered it up......the screen is displaying everything upside down and back to front......can't believe it.
I soft reset it.....no difference.. I hard reset it....no success, still the same.
I even tried re flashing the firmware with factory imate release, but still the same......
I tried the screen in every possible position, but no matter what I do, still the same inverted bloody image.
I'm so pissed off. I've sent it back in to them for another round.
So much for quality control.
Will keep you guys updated.
I can add to this...
I do repair phones and there was one case in which Jasjar was rotating 360 deg and everything on the screen was looking as a mirror image..
If u carefully look at the manual u will see that there's a bunch of cable which pass thru a small hole and then again spread in the touch screen panel part...
the hinge is actually revetted and locked..but if somebody applies a bit of pressure the revet loses the grip and thus allows 360 deg rotation..
but by doing this it twists the wires so much that they get stressed and do not pass right info to the display..
What I did I untangled the bunch and I got back the screen working fine...only the switch outside(for taking and rejecting call when screen is shut) are not working....but everything is just fine...
so people at service center might not hv done their job perfectly
Re: faulty, sent it back...ggrrrrr
I sent an Imate sp3i to SBE and the hamfisted numptys cracked the aeriel cover when they removed it. Also, the chewed up the warranty sticker removing the screw and didn't apply a new one. Sadly I only noticed the cracked aeriel cover when taking it out of SBE's packing box 5 weeks later - I'd only done a cursory check on the fault repair when it arrived :-(
Warranty Issue
If you are going to check on jasjar when you buy it, it comes with a sticker in front giving you instruction to rotate the screen 180 degrees clockwise. When you try to rotate it the other way around, the coaxial cable that connects the lcd to the board panel will break giving you a white screen or sometimes display is there but touch screen is not responding. When the technician opens the device he will see it immidiately and from there they will consider it customer abuse meaning you voided the warranty and you will be charged for the repair
Warranty Issue
If you are going to check on jasjar when you buy it, it comes with a sticker in front giving you instruction to rotate the screen 180 degrees clockwise. When you try to rotate it the other way around, the coaxial cable that connects the lcd to the board panel will break giving you a white screen or sometimes display is there but touch screen is not responding. When the technician opens the device he will see it immidiately and from there they will consider it customer abuse meaning you voided the warranty and you will be charged for the repair
For the love of god....surely we dont have such stupid people in this world.
Latest Update: SBE say that the machine has failed quality control and is with the technicians.
They won't tell me anything more...I'll just to have wait and see what they blame it on this time. No doubt they'll come up with some **** and bull story blaming me in one way or another, and then try to charge me too.
Will keep you updated when I find out more. There is no sense of urgency with this company, so frustrating. At least my Sony Ericsson P900 is holding up perfectly while I wait.
I have to say the QC on these devices is very poor.
MDA #1: Clicking hinge, something to do with the plastic shell at the back where the USB port is I thought.
MDA #2: Metal plate not glued in correct and scaping my face during calls (it's quite a sharp edge)
MDA #3: Dodgy keyboard - keys sticking out and whole keyboard set at a rotated angle.
MDA #4: Dogdy hinge again, very loose, looked like a refurb to me
MDA #5: Camera fault - big white blown pixel in camera itself (not the screen)
Result? I got a Vario and took up the early Jan O2 Exec offer. Exec is fine by the way, but they creak more than MDA's (dunno why).
Vario is def. built more solidly. And the P900 you mentioned keeping you going just demonstrates the quality differences. A P900/910 is one of the few phones which will withstand a nuclear holocaust (probly) and is built like a brick sh*thouse.
Sony build em like Merc's and HTC build em like Vauxhalls (Holden for our antipodean friends, and Opel for our European friends).
Update
I've just been told that they're(SBE) awaiting spares from Dubai, but they cant tell me what's wrong with it????? so who knows how long this will take.
This is so frustrating, but hey I've got my trusty P900.
I've been told that they are still awaiting spares which should arrive by the end of next week. ???????? (They tell me 6 weeks to get the shipment in)
Can't f&*%ing believe this, do they send the spares over via ship? how can they expect a customer to be without a device for 2 months....This is a complete joke. Why don't they send them airmail.
They tell me that they have to replace the complete system board. Surely it would be easier to simply send me a new device??? Surely I can demand a new device?
I'm certainly going to get in touch with I-Mate again (3 million'th time), I will demand a replacement device.
GGrrrrr................
I received my JasJar tonight.......Yehaa, at last, only two months later...
Despite my reservations and lack of trust in SBE, I have to say that they got it right this time around.
They've replaced the complete system board and as a result I have a new IMEI number too. In addition to this, they had previously replaced the entire screen housing and hinge, so the phone is, and looks as good as new.
I'm in the process of putting it back to my liking with all upgrades/software/hacks, but so far all is functioning really well.
I'm happy again, i just hope it lasts this time around.
Thanks to all for listening to my problems
I received my JasJar tonight.......Yehaa, at last, only two months later...
Despite my reservations and lack of trust in SBE, I have to say that they got it right this time around.
They've replaced the complete system board and as a result I have a new IMEI number too. In addition to this, they had previously replaced the entire screen housing and hinge, so the phone is, and looks as good as new.
I'm in the process of putting it back to my liking with all upgrades/software/hacks, but so far all is functioning really well.
I'm happy again, i just hope it lasts this time around.
Thanks to all for listening to my problems
I too had a equally bad experince with SBE (7 weeks, 2 returns, 10 phone calls and the threat of reporting them to trading standards before my phone was repaired) . I can't imagine why Imate tarnish their image with their ongoing association with such a company.
Just wanted to inform everyone about an issue I had with my Transformer. I just received it today - beautiful screen and great device. After using it for a while I noticed a large spec of dust under the screen. After closer examination I noticed about 8+ specs of dust underneath. Looks like it either wasn't sealed properly or it was really dusty when mine was made. I can see them with the device on or off.
I almost ignored it but I can't - so it is going back.
Tried to exchange with Amazon.com - they can't even process an exchange right now since they are so far back ordered (apparently about 400+ still back ordered). They did put a note on my account and will allow me to exchange within 60 days when they get more though.
I also called Asus - they wanted me to send it back and issued an RMA - initially they wanted me to pay for shipping but they sent me a label after I explained I had had the device for only a few hours.
Dropping it off at Fedex to send back to Asus in just a bit.
I will keep everyone posted on how it goes...
Mine has only one speck of dust but it is a fairly large one. It was there out of the box so I'm assuming they do have issues with dust at the assembly plant... Please keep us updated on how the process goes. I'm on the fence with mine as to whether to just keep it or send it back for an RMA because of the uncertainty in how long it may take to process a return when there is no extra stock to work with.
They said it will take 10-14 business days - really hoping it is sooner than that.
I will let everyone know when I get it back though - I am just worried the replacement will have another issue if they don't fix my existing unit. Kinda curious if they will just replace it or clean the screen somehow.
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Dust ninjas? The evil enemy of the white ninjas.......
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Yeah. They call that a "Clean Room". Go figure.
As already wrote in another post, i had the same problem with all tranformers tried. I'm still waiting for next batch.
Ravynmagi said:
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
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I think they might offer cross shipping (heard about that in the thread about bricked Transformers) but I didn't push them on it. I had a hard enough time getting them to pay for shipping. The 10-14 business days starts when they get the unit too - so it might be a while... Really hoping they were just padding the dates.
I've got one beautiful spec of dust under my screen as well, aboout 1/2 inch from the bottom. Might try to live with it because I'm afraid of getting one with more dust under it.
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
tehdoughnut said:
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
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Return it for replacement or refund.
Do not accept a defect just because supply is limited.
You will be reminded of this every time you use the device.
Wait for the next batch that hopefully have better quality control.
Ugh, dust under a touchscreen is my pet peeve. I have the Sony Touchscreen eReader and after about a year, there were dozens (more than 20) of dust particles under the screen. It was so bad, it became distracting to read. I ditched it for a Nook Color.
Hopefully I get lucky with my Transformer when/if I ever get one
I also have 1 spec of dust under the screen.
I didn't notice it at first because I was too excited when I got it.
Ugh, between all the issues I've read about (software and hardware) I'm a lil glad I decided to wait. This is the straw that breaks the camel's back for me. Here's hoping Asus and Google get their act together in time to take full advantage of Tegra 3.. Good luck with the first gen Transformer guys, you are true Android pioneers!
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Scott21 said:
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
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Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
s13se said:
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
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I sent mine in yesterday (see the first post for details) - the repair facility is in California. Like some of the other posters I am worried about getting one worse than what I sent in (or with other issues like dead pixels) but it isn't right to just accept something like so I sent it back to Asus.
well, count me in as another victim. got this one for my dad, and 1st thing i noticed was that the plastic sleeve was full of fingerprints. As though someone had handled the tablet before, but the asus seal was untouched on the box. On mine, the plastic sleeve was as clean as the display so I new something was up. Not only was there a spec of dust on the bottom right hand corner, there's also a dead pixel near bottom center.
My question is, do I return now and wait for restocks (got mine from BB 4 Bus) or do I wait til BB's return period is up? I've already given mine to my dad and in all honest, if I didn't look for it, I may have never seen them.
add me to the club. im thinking about returning it to amazon. i also found a piece of dust stuck under my screen.
Hello Guys, I got an Eee PAD Transformer with dock. It seems to work well, battery draining isn't as severe as for other users, especially after the latest update from Asus (not 3.2) but the screen bleeds light from three spots at its bottom.
Asus UK advised me to file an RMA for it but i am not sure if it is worth as I am afraid the unit may come back in worse conditions (for some posts I read around about their assistance).
What is your experience?
courghan said:
Hello Guys, I got an Eee PAD Transformer with dock. It seems to work well, battery draining isn't as severe as for other users, especially after the latest update from Asus (not 3.2) but the screen bleeds light from three spots at its bottom.
Asus UK advised me to file an RMA for it but i am not sure if it is worth as I am afraid the unit may come back in worse conditions (for some posts I read around about their assistance).
What is your experience?
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Click to collapse
I read where one member was told by Asus US Support that light bleed was acceptable and they would not take an RMA on this issue. They said light bleed was inherent on IPS screen technology. Being that 3 out of 4 have the bleed, Asus couldn't possibly replace everyone's TF. I just deal with it...
JoTeC said:
I read where one member was told by Asus US Support that light bleed was acceptable and they would not take an RMA on this issue. They said light bleed was inherent on IPS screen technology. Being that 3 out of 4 have the bleed, Asus couldn't possibly replace everyone's TF. I just deal with it...
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Your wrong its a defect. Called asus and it was indeed not supposed to have bleed and I got a rma for it
cowballz69 said:
Your wrong its a defect. Called asus and it was indeed not supposed to have bleed and I got a rma for it
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OK, you let us know how the replacement is... Here is a link to the poll I started asking members if they did or did not have light bleed.
http://forum.xda-developers.com/showthread.php?t=1179697
Good luck!
courghan said:
Hello Guys, I got an Eee PAD Transformer with dock. It seems to work well, battery draining isn't as severe as for other users, especially after the latest update from Asus (not 3.2) but the screen bleeds light from three spots at its bottom.
Asus UK advised me to file an RMA for it but i am not sure if it is worth as I am afraid the unit may come back in worse conditions (for some posts I read around about their assistance).
What is your experience?
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You have a better chance of hitting the lottery then getting Asus to fix this issue. I sent mine in and they did not fix my issue. If yours is minor just keep it and call it a day
damn so every time my 15-month son sits on my TF screen and it starts having light bleed and I will have to contact walmart's damage insurance dept to replace me one LOL!!
Damage Insurance for my TF covers for 24 months LOL no matter what, my device will be repaired or replaced within 15 business days - that's $79 protection plan from defective/accidental damage - now I feel very smart that I spent that money on that day!
rcjpth said:
damn so every time my 15-month son sits on my TF screen and it starts having light bleed and I will have to contact walmart's damage insurance dept to replace me one LOL!!
Damage Insurance for my TF covers for 24 months LOL no matter what, my device will be repaired or replaced within 15 business days - that's $79 protection plan from defective/accidental damage - now I feel very smart that I spent that money on that day!
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No damage insurance for the kids yet, my kids destroying the place, can't rma
For what it's worth, I had to send my TF in for RMA repair because the speakers stopped working. I asked them to also check the light bleed because I felt that it was too much. I got the unit back with working speakers and WORSE light bleed than before... I'm going to have to live with it now - spending another $20 to ship it back to Asus is not an option and god knows what else will be broken when I get it back a second time.
Sent from my Transformer TF101 using Tapatalk
Thanks guys. The bleed is not that severe after all I think and I can live with it, especially if fixing it may actually get the issue worse!
If I have to RMA it for something else then I will include the light bleeding in the RMA form too and hope for the best.
If you bought it in the UK, the Sale of Goods Act 1979 will cover you. As stated below it must be free from minor defects and of reasonable durability. Section 14, subsection 2b. If they fail to redress your grievances you can sue. You can even sue the shop you bought it from and they will sue their supplier who can sue ASUS for indemnity. Gotta love consumer protection legislation. Actually though, probably quoting statute they aren't familiar with will scare them enough to just give you a replacement. It's not worth their time dealing with legal disputes.
For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b)appearance and finish,
(c)freedom from minor defects,
(d)safety, and
(e)durability.
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I ordered a Nexus 7 16GB from Google Store and it ships tomorrow. I have used Asus tablets before but never have seen one with these severe problems like cracked screens, lifted screens, and flickering of screens. Seems some people get a good working tablet and others get crappy ones. Did I make a big mistake ordering from Google as far a returns and exchanges go?
dja2k
dja2k said:
I ordered a Nexus 7 16GB from Google Store and it ships tomorrow. I have used Asus tablets before but never have seen one with these severe problems like cracked screens, lifted screens, and flickering of screens. Seems some people get a good working tablet and others get crappy ones. Did I make a big mistake ordering from Google as far a returns and exchanges go?
dja2k
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" Did I make a big mistake ordering from Google as far a returns and exchanges go? "
As far as returns you made the best possible choice, as Google sends you a new tablet and you send the old one back in cases of screen lift or light bleed or flickering. On the bright side all these reports are blown out of proportion either by detractors or just by nitpickers posting the same rant on different threads to let out frustration. The truth is the majority of N7 owners are happy, as am I. Have fun with your N7.
You didn't make a mistake. Your best bet is a retail store or Google. Other online retailers, and ebay, I would say you made a bad choice.
Good luck!
Thanks! Okay that is a relief to hear, now I will have to look for these defects and see if they are any as Google only allows 15 days to return.
dja2k
If you buy it from the play store then you've made the right decision. Yes there was a chance that there was some problem with the initial batch,but its all fixed by now. Plus if there is any wrong with it google will replace it for no question asked.
Just got mine today with C70K batch and it had the left side screen lift, not as bad as I've seen, but its there. I contacted Google and they will replace it, but I wonder if the next one will be the same.
dja2k
only problem with the google replacement is you have to live without that $300 for a week or so :silly:
Are you talking about the cross shipping charge? If so, its okay, it would be like a temporary charge on my credit card.
The problem is, damn I wonder if I will eventually get a good tablet. The lifted screen looked bad, when you press it, it sticks for a while then lifts up...unacceptable.
dja2k
dja2k said:
The problem is, damn I wonder if I will eventually get a good tablet. The lifted screen looked bad, when you press it, it sticks for a while then lifts up...unacceptable.
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Although the chances of getting a perfectly flush screen are dicey, it sounds like the lift of the one you received is unusually obvious and severe.
While you have this one, it wouldn't be a bad idea to get acquainted with the defect.
Try turning it on and pressing the left side to see if there's any distortion, like dark ripples. Listen for any sticking or clicking noises while you do this. Does it feel spongey? These are things you should check for even if your screen lift weren't noticeable.
But there are perfect units out there, so if your replacement has problems just keep trying.
I didn't bother testing more before I quickly contacted Google for my replacement. No problem getting it replaced without giving me the walk-around, pretty good return experience. Hopefully my next tablet isn't defective, I will find out later tonight.
dja2k
dja2k said:
I didn't bother testing more before I quickly contacted Google for my replacement. No problem getting it replaced without giving me the walk-around, pretty good return experience. Hopefully my next tablet isn't defective, I will find out later tonight.
dja2k
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2nd Device came in and same deal, left side lift and now this one has right corner lift that makes a cracking sound when pressed down. Also it was C70K stock, so I have contacted Google once more for a replacement.
dja2k
Got my replacement again today and this one seems to be alright. Still C70K batch, but no serious screen lift (minor - just a tad), no dead pixel, speaker works, headphone output works, and no screen flicker either. I think I am sticking with this one for now but have some questions if anyone can answer them.
Does anyone know how Google handles if defects appear after their initial 15 day return period? I mean do you send in the tablet and if found defective, then you get it repaired or replaced and does it cost anything more than shipping for us while under the 12 month warranty?
dja2k
Hi Folks,
Apologies if this thread started somewhere else (I obviously can't find it if so). The purpose of this thread is so we can track returned Nexus 10's as well as their replacement's being sent to you.
I'm wanting to make sure they're not just grabbing returned units and sending them right back out with a quick cleaning and re-furbish of the plastic lamenant. The reason I have my doubt's is I've just received my 3rd Nexus 10 and it's the worst yet in regards to light bleed..... either extremely bad luck or they're sending out RMA's are replacements.
Kindly list them as such with the serial # of the unit.
For units RMA'd back (including replacements sent back): RMA-R32CB04F81K
For units you decided to keep (Replacement only - Not your original): REC-R32CB04F81K
I would appreciate everyone's cooperation! Listing mine below right now!!
Cheers,
Soloistdk1
RMA-R32CB04F81K - Buzzing from speaker + light bleed
RMA-R32CA089KYJ - Broken Seal + Light Bleed
RMA-R32CB04F6ZR - Broken Seal + Light Bleed (Worst yet)
All returns I have sent back to date. Waiting for a 4th one now. Whoever said 3rd times a charm
Pictures
Soloistdk1 said:
RMA-R32CB04F81K - Buzzing from speaker + light bleed
RMA-R32CA089KYJ - Broken Seal + Light Bleed
RMA-R32CB04F6ZR - Broken Seal + Light Bleed (Worst yet)
All returns I have sent back to date. Waiting for a 4th one now. Whoever said 3rd times a charm
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Hey
Do you have any pictures of how bad the lightbleed was. I have line 2 small ones ans a bit larger one at bottom left. Not a big deal but is intrusive . Should I RMA it. or is mine one of the better ones.
RMA-R32CB039ZJT - bricked (possibly corrupt flash storage)
RMA R 3 2 C B 0 1 A F 8 W Dead Pixel + Small amount of light bleed
RMA R 3 2 C B 0 0 T C 0 F Dust under glass + small amount of light bleed
RMA R 3 2 C B 0 4 V C 4 D Major Yellow light bleed + seals broken on packaging
Please PM me if you recieve any of these as 'new'
I will escalate to Trading standards if we can prove this.
Thanks
RMA - R32CB00TBPV - No hardware issues - experienced 5GHz WiFi problems so was RMA'd, but since determined to be an issue with stock Android not a hardware issue.
RMA - R32CB04DQSB - [Broken Seals] - DOA - Would not power on
RMA - R32CB03A7SV - [Broken Seals] - Bad yellow screen bleed from the bottom right corner
Received a nexus 10 with seals broken and 60% battery. No issues so far apart from a couple of freezes.
Serial R32CB04MH7R
Update: Just noticed a slight shade down the left hand side of the screen. Not sure what it is but because I know its there, its starting to annoy me now. The nexus has also reset a few times randomly which is annoying. Are you guys receiving the replacement after sending it away or is it being swapped over when the replacement arrives?
Returned unit - R32CB - battery meter stopped reading randomly multiple times a day, frequent soft resets, NO light bleed (call made Dec 21)
Received my replacement today - RC32CC - been working flawlessly and no light bleed.
RMA S/N
RMA - R32CB0368BB - Broken seal and light bleed in all four corners and bottom when in landscape. Especially bad in bottom right corner in landscape.
RMA - R32CB05RT3X annoyingly loud hardware noise in headphones when fully charged & plugged in & brightness turned down, replacement has same issue. I guess that's how they all are. Awaiting final word from Google Play's inspection of device, they've had it 4 days (since Friday) but I'm guessing they will declare it working.
Swiped from my Nexus 10 using xda-developers app
scooter028 said:
RMA - R32CB0368BB - Broken seal and light bleed in all four corners and bottom when in landscape. Especially bad in bottom right corner in landscape.
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Replacement was another R32CB, however the seals were intact and light bleed was less. Enough so that I'm keeping the replacement.
SN: R32CC00HNQM
I bought this from Staples and the seals were broken and the screen fingerprints and a bunch of dirt on it. It also had lightbleed and the charge was at 80+%.
I called them up and had them swap it out for a new one. I'm sure Staples will mail it right back out to someone.
.............
RMA
RMA - R32CA04LCDV - Line of dead pixels randomly appeared
Just got my replacement today. S/N: R32CC01TWLT
Seals were broken and there was a lot of dust and debris on the plastic cover of the screen. Powered it on and immediately noticed light bleed and yellowing on the edges of the screen. Never knew how much of an issue light bleed is as my original was near perfect. Called Google support and the rep put me on hold a few times to talk to the RMA team. After a couple holds, he tells me that the replacement device is brand new, that the glue below the screen takes 3-5 days to set, and that it should go away... Not sure what to believe, but I told him I'll call back if the issue doesn't resolve.
RMA- R32CB03TNRL
It had the glitching charging issue (false reporting 0% randomly on plugging in or unplugging), and once the screen randomly started flickering and the tablet just died. It turned back on after being on the charger for a few hours, but those issues were enough for me to want a replacement.
Replacement - R32CB05R5MY
My replacement has some serious light bleed.. Enough for me to put it right back in its box and think about calling them in a few days after my RMA gets returned to them. I attached a picture of the light bleed.
Just got a replacement with broken seals joy. Called google and they said do not accept it and are setting up another rma/replacement for me. Ups also had fun with this tablet as it came all the way here from CA then apparently ended up on a plane back to CA instead of on a delivery truck. Had to be shipped back here once again and arrived two days late.
Original returned device: R32CB03DV8A (device lost 100% of charge unexpectedly, multiple times)
Broken seal RMA: R 3 2 C C 0 2 A Y S V
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Returned my unit due go light bleed R32CA05XS3N
Kept my replacement which has minor light bleed on bottom right and left. Seals were intact.
Sent from my Nexus 10 using xda app-developers app