Database Users

U8800 Warranty Help

My U8800 has died and would like to get it repaired under warranty (totally dead does not switch on)
I am looking on: http://www.huaweidevice.com/worldwide (stupidly sloooow)
But can't see any instructions?
The company I purchased the phone from no longer exists so that's a no go.
Anyone know any contact details for them? or know the warranty repairs process?
I am based in the UK.

Use google: huaweidevice facebook and try to contact them.
Sent from my u8800

Have done the following so far:
- Left message on their facebook wall
- Sent an email to mobile(at)huawei.com
- Registered my device on huaweidevice.com
Just waiting for some sort of reply now.
They need a dedicated warranty page really as doing the above is time consuming and un-necessary.

I think its easy. What mobile companies in Uk sells Huawei devices, or better this specific model?
You can contact the nearest official agent and ask them about how to get in touch with Huawei support from uk

Druida69 said:
I think its easy. What mobile companies in Uk sells Huawei devices, or better this specific model?
You can contact the nearest official agent and ask them about how to get in touch with Huawei support from uk
Click to expand...
Click to collapse
According to the Huawei site there are no UK Service Centres

So where are the Huawei service centres in Europe? And the phone companies selling Huawei you're they repair their clients devices. What is the procedure?
Because no matter the company you acquire your device from, the warranty is from the brands of the device and according to the laws of each country.
So, the shop you bought from closed, but you have a purchase invoice and that is valid to ask for assistance to the brand of the respective device.

Druida69 said:
So where are the Huawei service centres in Europe? And the phone companies selling Huawei you're they repair their clients devices. What is the procedure?
Because no matter the company you acquire your device from, the warranty is from the brands of the device and according to the laws of each country.
So, the shop you bought from closed, but you have a purchase invoice and that is valid to ask for assistance to the brand of the respective device.
Click to expand...
Click to collapse
Emailed 6 service centres from this page:
http://www.huaweidevice.com/worldwide/netWorkPorint.do?method=index
Had no replies yet
Not holding up much hope as most of the email addresses are just gmail accounts!
Not even sure if they will speak english

[Q] broke my defy glass

Hi All... My Defy couldnt survive an accident. Screen glass is broken. Trying to contact Motorola Service Center in Hyderabad, India. But the numbers are switched. Can anyone provide with the service center details? And should I flash offcial sbf before giving it to service center. Please reply.

Hi
Sorry to hear about your phone.... Yes you will have to flash original SBF before sending across to service.....
Motorola Service Centres (Repair) in Hyderabad and Secunderabad
Motorola Service Centres in Hyderabad
Redington India P Ltd,
F-2 & F-2/A, First Floor,
G.S. Mall, Rajbhavan Road,
Somjiguda,
Near Rajiv Gandhi Statue,
Hyderabad,
Tel: 040-23418411/2/3,
Email: [email protected].
Sri Vinayaka Electronics,
Ground Floor, Sh No. 5-9-164,
Chapel Road,
Opp Methodist Church,
Nampally,
Hyderabad,
Tel: 040 32491885,
Email: [email protected].

USA warranty coverage on the D6603 purchased from the UK

There seems to have been some confusion on warranty coverage in the USA of Z3 D6603's purchased from UK retailers such as Clove, Handtec, etc. Some have stated that the phones need to be shipped back to the UK for warranty assessment and repairs. According to an online chat I had with Sony Mobile USA support, the D6603 from the UK is indeed covered in the USA under warranty but the repairs would take longer to conduct due to sourcing the parts overseas.
Here is the complete transcript of the chat:
Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have now been connected to an agent.
Agent Alan: Hi, thanks for choosing Sony Xperia™ Chat Support. My name is Alan your Xperia™ Support Representative. Would you please provide me with your full name and email address?
Paul: edited
Agent Alan: Thank you. What is the model of your device and your service provider?
Paul: I just have a generic question. Is the Sony Manufacturer's Warranty of an Xperia Z3 D6603 that's imported into the USA honored in the USA?
Agent Alan: Thank you very much, so you'd like to know if you purchase the Xperia Z3 in UK, if this one will support the warranty in USA.
Agent Alan: Is that correct?
Agent Alan: Are you still there?
Agent Alan: I haven't received a response from you in a couple of minutes. Please let me know you are still connected or I will need to disconnect our chat in another minute.
Paul: Yes. That's correct. Sorry for the delay.
Agent Alan: I'll be glad to assist you.
Paul: Another way of asking is if the phone purchased in the UK is covered under warranty in the USA.
Agent Alan: The warranty will be valid in USA, however the phone will be considered an international phone. This means that if you need to send it for repair it will take longer than the estimated 14 business days.
Agent Alan: Have I answered all of your questions today or is there anything else I can help you with?
Paul: Thanks for the answer. How long then, on average, does warranty repair take in the USA on an international phone?
Agent Alan: There is not estimate time.
Paul: Why does it take longer?
Agent Alan: Because the internal parts are different and they need to order the parts overseas.
Paul: Understood. That answers my questions. Thank you.
Agent Alan: You are welcome.
Agent Alan: Thank you for choosing Sony Xperia™. I’m happy I could help. Have a great day! If you require more information, please visit our Support Forum at http://talk.sonymobile.com/community/support to get help from other users. If you'd like to take part in our free recycling program, visit http://www.sonymobile.com/recycle/.
Your session has ended. You may now close this window.
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Enter chat text here, press enter to send
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I would assume this would apply to other unlocked "international" Sony phones purchased in the UK. We could also assume that if the D6603 was released in the USA, the repairs would take less time due to having parts nearby.

good to know. So i can walk into a sony store and get it repaired?

Thanks for sharing this information!

Question about unlocking bootloader and warranty...

I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.

BlueNeonPinkie said:
I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.
Click to expand...
Click to collapse
The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.

My cpu is faulty, and can't run the Marshmallow update. It can't stream music, and scrolls very choppy and laggy. Im unlocked and rooted, and MM ROMS work fine, just not stock MM. I've returned to lollipop half a dozen times and taken the update. I've even tried flashing the flashable MM zip. Always with the same result. So I contacted them to see if they'd let me send it in due to the CPU not functioning like everyone else's. I haven't heard back yet - but I guess I'm about to find out what they think of an unlocked bootloader!!! Samsung never cared about Knox being tripped. I'm hoping Motorola doesn't care either and just chucks it in the junk pile.

brholt6 said:
The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.
Click to expand...
Click to collapse
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx) 02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx) 02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team​

mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy Amilcar Barrera Ayala)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA ALEJANDRA GOMEZ ARRIOLA)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team​
Click to expand...
Click to collapse
I would take this over to the Motorola Owners forum and quote Matt the forum moderator in the unlocked bootloader thread (don't have a link on me at the moment, sorry). He may be able to help you out. Also, did you have Moto Care by chance?

Hopefully my 2 years of Moto Care won't be a waste then..
Sent from my XT1575 using Tapatalk

mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team​
Click to expand...
Click to collapse
Were you able to speak to someone else about getting the repair done?

I put in a warranty request today due to a probable faulty camera sensor causing blurry photos. I am going to lock the bootloader before I send it back but why even offer a warranty with a phone where 90% of the people bought one to have an unlocked phone? Seems really silly.

Please respected members help - what to do with this kind of samsung service?

Hello,
Respected Member of this forum,
firstly, I really apologize for posting a big message like this on forum even I don't know Is this correct forum to post such messages or not?, but please try to understand to problem and I request to all the members if they can help me in any way then please help.If they can forward this message to some suitable authority then please do.Thank you.I really need it.
PLEASE READ THE FULL POST - THIS IS A SMALL ATTEMPT FROM A LOYAL CUSTOMER TO SHOW THE REALITY TO THE WORLD'S BIGGEST CORPORATION THAT WHAT IS HAPPENING IN THEIR COMPANY AT GROUND LEVEL
Hello,
SAMSUNG, SAMSUNG OFFICIALS AND SAMSUNG INVESTORS ETC.
and Respected Members of this forum.
How are you?
I am from India, I am writing this is in great disappointment, I have been a loyal customer of Samsung from last many years, I bought numerous phones of Samsung till date, having many other products of Samsung like Washing Machine, Refrigerator, TV's, Printer, Tablet's etc. But I think this time Samsung has done, they did a big and very big **bleep** with me, from last nine months, I am looking forward to Samsung and its service center and its officials that sit in the so called CEO Office situated in the Capital region of India, I think Samsung and its officials have become corrupted so much that its difficult to describe, anyways, Firstly let me tell you the whole story and why I feel like this, then you decide and what I should do now?
I purchased a Samsung Galaxy Note 4 in the December, 2014 after that I bought an extended warranty, firstly its PBA got corrupted in the month of April, 2015, actually its quite shocking on that time because I had just used this phone for 5 to 6 months, anyways, I submitted this handset to the service center after some days they changed the PBA and returned the Handset, after I again stopped using this handset I just used this handset for three months and suddenly it stopped again working on 12th December, 2016, after a day I visited the Service Center and submitted the handset directly to the Manager(Owner) of the Service Center, on that time I even didn't know this thing that whether this handset is in warranty or not, and told to the manager that just repair this handset if its out of the warranty I'll pay whatever its charges will be.
On 14th December, 2016 : I called Service Centerto inquire about the handset and I got reply from Service Center that its PBA got some problem it'll change in next two-three days,
On 17th December, 2016 : Agian, I called them this time they told me please come on 19th, your handset will be ready, Insted of going on 19th, I visited the Service Center
On 21st December, 2016 : this time after waiting for more than an hour they told me that its sofware needs to upgrade, and they can only deliver the handset tomorrow.
On 22nd December, 2016 : Again, I called the Service Center, this time they told me that the Handset is still under repairing and it needs one more week for repairing when I asked them about yesterday's statement they apologise for the lie.
One thing more I want to mention here, I have all the recordings of all the communications that took place between me, service center and with its any employees (CEO office Executives).
On 29th December, 2016 : Again, I called the Service Center and inquire about the handset firstly they tried to disconnect my calls but when I called from unknown number, they told me that the spare part has not come yet, it will come in next some days, when I insist to talk with the Manager(Owner) they told me that he is very busy, and but when I told them strictly, the Manager(Owner) comes to the line and told me in a very rude way that they don't know when the part comes and if I need more information talk with the customer care.
On 29th December, 2016 : I called the Customer Care, they told me that the part has been ordered but they don't know when the part comes, only the service center can tell about this, I told them that Service Center told me call you and you are saying call service center, now tell me what do now? They promised me to arrange a call back to me in next 2 or 3 days.
After 2 or 3 three days : Again, I called the customer Care and told them that I didn't get any call they again promised me to arrange the call back.
Afer a day : I got a call from Customer Care and they told me the same thing that to call Service Center stating that only they can tell when the spare part will come.
After a day : Again, I called the Service Center, this time from Morning to Evening they tried to ignore my all the calls, I called Customer Care and asked from them some alternate number of the service center, they given me the number of ASM I contacted him, and he given me the number of Service Center, and in the evening I managed to talk with the Manager(Owner) of the Service Center, they again very rudely told to me that they don't have any information regarding when the spare part come, just talk with Customer Care, on that day, I told him clearly that Replace my handset with the new one, otherwise refund the full amount.They agian told me to contact the Customer Care regarding this
After a day : I called the ASM, but after talk with the ASM I felt pity on the HR department of the Samsung, Who appointed this ASM, the ASM talked so rudely and badly that they don't know anything and told me to contact the Customer Care.
After a day : I contacted the Customer Care, and clearly told them that either Replace my handset with the new one, otherwise refund the full amount.They promised to arrange a callback to me regarding this.
After two three days : Even after waiting for 2-3 days I didn't get any call from the Customer Care.
After a day : So, I wrote an email to the so called CEO office of the Samsung that situated in the Capital Region of India, in the hope that they would hear me and solve the problem but who knew? Samsung CEO office has the worst HR department I have ever seen.
After a day : I got a reply from Samsung CEO office Executive that they can't replace the handset with the new one, and they arrange a call back to me.
On 13th January, 2017 : I got a call from CEO office and told me that they can refund the amount of the Handset but after depreciation, I refused to accept this because I already have spend so much money on the cases, external battery pack etc and why I pay the deprecation just becuase this is the fault of Samsung.
FROM here starts the story of lots of communication including numerous emails and phone calls between Me and CEO office Executives of the Samsung.
More than 150 emails have been exchanged between me and CEO office executives, in every mail I asked simple question that What I get after so much communication and so much tension? and they wrote same email again and again and again to me that they can assure "Complete Peace of Mind" of the customer. WHAT THE **bleep**? I want to ask here from Samsung that How they can assure "Complete Peace of Mind", on one hand, they refused every genuine request of customer and on the other hand they are promising. But again What I say about the HR department of the Samsung here in India who appoints Executives? They appoint useless dumbs in the offices.I doubt SAMSUNG has HR Department or not?
Anways then the Big day comes, Yes, the handset has repaired after a long journey of many days.
But, I refused to accept the Handset, because I just asked a simple question from SAMSUNG CEO Office that what I get after all this? and who is responsible if the handset again goes down after some time but instead of replying to my mail, due to their technical skills and intelligency they keep copy paste the same thing and emailing me again and again and again that "THEY CAN ASSURE A COMPLETE PEACE OF MIND" WOW! WHAT THE **bleep**?
During this time, I got a mail from the service center that the Handset has been repaired and please collect the handset in next fifteen days otherwise we will not be responsible, WOW! another shot by Samsung on one hand, Samsung's CEO office Executives talking with me, on the other hand Service Center tried to safe themselves by sending mails to me, after that I start writing on the facebook page of the Samsung India as well as start sending emails to their management in India as well as other Countries Samsung offices but all is vain, then I tried to contact CEO of India Mobile Division from there also I got no reply, no body heared my voice, I became hopeless, after that the service Center engineer visited my place and I was not at home they deliberately handover the handset to some person who was standing out of my place, luckily he knew me so he gave that handset to me when I saw the handset its body has been broken from back during the replacement of the PBA and also its fingerprint sensor not work on that time, I called the CEO Office and told them that What the Service Center did? Again The engineer visited and took the handset back, After that lot of discussions and lot of useless talks i finally request to the CEO office Executive in the month of February, 2017 that please change the whole body of the Handset because I can't accept the Handset in that condition, From February, 2017 to 14th June, 2017 I talked with the CEO OFFICE executive more than 20 times,(Average Call lasts more than 40 minutes) again on 23rd June, 2017 the service center Engineer came to my place and given the handset back to me when I checked the handset its fingerprint sensor didn't work and also the JOBSHEET that they were giving to me on that time was completely incorrect, so I again refused to get back the handset, now from last two months I didn't get any call from service center as well as from CEO office, my handset is in the Service Center, I don't know what happened to the handset, Just today I got a call from Service Center and they request me to accept the handset, I am out of the town this time I told this thing to them.
NOW YOU SAMSUNG, PLEASE TELL ME WHAT I DO NOW?
Please reply to my some undermentioned questions :
Q:1 : Is this the quality of your Service?
Q:2 : Is this the care you provide to your customers who bought your products just because they trust you?
Q:3 : Who is responsible for the last eight months that I spend without a good phone?
Q:4 : Can I and many like me trust you now and buy your Flagship Devices like S8 and NOTE 8?
Q:5 : Is there any shame left in you Samsung?
Q:6 : or Are your all executives become corrupted like your Arrested Samsung chief Jay Y Lee?
Q:7 : or Are you Samsung getting the benefit of soft Consumer Laws here in India and harrassing the customers?
Q:8 : last but not least Please Please tell me What I do now?
Please reply Samsung please reply.Many are waiting your answer some who wants to buy your Flagship devices but only after looking your reply in this case and some who already left you but still has some hope left in you Samsung.
Hope to see reply soon.But please don't forward this matter again to your CEO office of Samsung, India.
otherwise I'll think I have donated my Note 4 Handset to Samsung because they incurred a heavy loss in Note 7 fiasco.
Regards,
Your Loyal Customer.
MOBILEGEEK

Hello,
Respected Members,
I again request you please help me.
Thank you.
Regards,
MOBILGEEK