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Has anyone else encountered the screen starting to lift by the ear piece?
Sent from my Liberty using XDA App
uborame posted about this problem in a thread about a week back (I'd link it, but for some reason I'm not allowed to), and I've had the same problem, bringing us to a count of 3 reports that I've seen. It seems as though this is a somewhat rare issue, but isn't isolated to just one device...
Do you use a case? I don't, but could see how a case might hold things together such that it would prevent this issue.
I'm actually planning on returning my Aria and moving up to the Captivate since I'm in the 30 day window and can get the Captivate for the same price I paid for the Aria. The screen separation issue and chatter about what upgrades this phone may or may not get have me concerned about its longevity.
The Aria uses a two piece screen/digitizer assembly; as in the digitizer glass sitting over the screen. What you are experiencing is the digitizer seperating from the display beneath it; it's simply held in place with the usual double-sided foamy tape.
RepairsUniverse has a video on how to disassemble/replace the screen -- That's the info you need to get at it... but you'll only have to go about half way, enough to get the digitizer seperated.. then replace the tape, reseat, reassemble.
The Aria is *not* a durable phone; IMHO one of the more breakage prone units... Kind of regret going with it for this reason, but figure I'll just learn it inside out and keep fixing it until it's FUBAR.
Honestly the screen issue doesn't bug me much. The digitizer is a 50 dollar part I can replace in <1 hr if I screw up and kill it again -- My main concern is water damage -- The way the case mates with the screen/digitizer looks like a real invitation for capillary action to destroy the phone with just a little bit of fluid... We'll see how that works out...
My phone also seems to have this issue. The left side of the screen has lifted itself ~.5mm higher than the wall of the backplate. I noticed this a couple of days after I bought the phone, but I brushed it off assuming I was just being critical.
Very unfortunate...
it had dust under the screen? As I was cleaning my screen today, I noticed two minuscule particles of dust under the screen. They are very close to the right and left edges of the screen, so Im assuming they somehow got through the small gap on those sides of the screen (if you look at the G2 on a flat plane, you notice a small gap between the screen and the side of the phone. The side is slightly more elevated than the screen at the center of the phone.). Im just worried about more dust getting under there, so should I exchange it under warranty. Other than that the phone has been flawless except for the typical "loose" hinge.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.
Probably wouldn't bother me. I haven't had the issue of anything getting under my screen and I've had the phone since it was released. You can always have tmobile send you a replacement however there probably only going to send you a refurb G2. Some times it just pays to leave well enough alone but when its something that annoys you I can certianly understand.
Sent from my CM7 powered G2
I've accumulated quite a few dust particles under my screen. They're mostly collected in the bottom left corner but more are picking up on the right. Apparently this is a well known issue because of the gap between the screen and the housing.
I'm gonna line up a replacement for mine because its starting to get on my nerves. One of those things that once you know its there, all you do is look at it lol.
If I were you and its only two or so specs of dust, I wouldn't really wanna go through the hassle of an exchange until it got worse.
Decided Im not gonna exchange it over 2 small pieces of dust (the size of a thin pencil tip). Especially considering everything else is working fine and I will possibly get a refurb replacement.
I just went through a replacement nightmare all because of having dust under the screen.. Within the first couple weeks of me getting the phone, I started noticing a bunch of dust particles accumulating in the lower left corner of the screen. After a month, there was a noticeable line of dust, in a 1 inch x 1 inch square at the far bottom left. After the 2nd month, it was starting to be noticeable while the screen was on too, and was starting to make it tough to read that lower corner.
I went to a T-Mobile store, just to make sure that it would be covered under warranty. They said absolutely, and offered to swap it out in the store - I had a ton of data and text messages not backed up, so I said I'd be back once I backed everything up.
Well, I should have gone to the store again, instead I called customer service and processed it over the phone. They mailed me a replacement phone ASAP, actually got it the next day. I packed up the old phone, sent it back, and thought everything was done. 2 weeks later, I got a letter saying that it's not under warranty, that the phone had physical damage, and they had charged my account $295 for the new phone.. After a very frustrating hour on the phone with customer service, and going through the following: They wouldn't send me the old phone back, wouldn't let me talk to anyone who had access to look at the phone, wouldn't/couldn't even give me a description of what physical damage there was - they finally agreed to credit me back the $295.
Sorry for the long post, just getting all the info in there.
Short version - If you have a warranty issue, bring it to a store!
I had this problem with my first phone, Lots of dust under the bottom left corner. I called tmobile and they swapped it out with another phone no question. Its been over a month and I havent seen got anything saying the phone was not covered by the warranty. This phone seems much better than the first one so im being more careful with where I put it and how I handle it to minimize the chances of dust invading it.
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
dhkr123 said:
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
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I could tell you for a fact this phone is not bashed up, its been babied since I got it (couple days before Christmas). As soon as I got it a Otterbox case was placed on it. Phone sits in my jacket pocket. So how it would get bashed up is beyond me.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.
i will not change it
rtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrt
I'm close to my 14 days return period at bb and suddenly I noticed that the glass screen on my Iconia is separating a bit noticeable enough for my fingers to feel it when I touch that section. It is the area at the docking connector side, the screen is raised a bit higher than the side metal bezel. When I pushed it down hard it flushed back in but raised again after some time. I never noticed it before and I've been really using it daily for more than a week now and only until yesterday I saw this. I feel really bad because I really love my Iconia and was really planning to keep it. I had the same issue with my HTC EVO, but I held on to it because I've read in the EVO forum that others have even worst screen separation and mine wasn't as bad. So I'm wondering if most Iconias have this issue so I don't need to return it anymore. I've checked the display unit at bb and it has same screen lifting around that section near the docking connector.
Sent from my A500 using Tapatalk
Same issue here. I noticed it the other day. I have a week left on my 14 day return period. Honestly it is not that big of a problem to me. I cannot push it back down, I just figured it was made that way. I noticed the demo unit at my local best buy was the same way. I do not think it is a deal breaker to me.
Yeah mine is like that too :\
MMm - no trouble here yet. Then again I was a first generation nook owner who never had a button crack, and those were hard to find ;-)
I take mine to and from work every day and use it at least 2 hours a day not counting weekend software development time where it's my test platform, so you could call mine pretty high wear and tear.
So it seems like it is common to have that slight lift on the screen and hopefully will not get worst than it is. I will just keep it and not replace with another one, who knows the replacement might even be worst or have dust like the others were complaining. I've put too much time setting this up and I really love it even with all the criticism it gets from other users.
I feel a slight raise on mine - but far from calling it an issue.
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
Staples told me they would take it back for any reason in 14 days... even if you just decided you didn't like it.
cdkizzle said:
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
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Oh no, I hate dust inside the screen. Was your screen raised really high or just a bit?
Sent from my A500 using Tapatalk
lol. There shouldn't be any question at all....take it back.
I'm not returning mine but this is irritating for sure
I believe it is designed that way, just as there is the gap between the glass and frame on the opposite side (where the microphone is placed in the center).
I for one find the A500 a great piece of hardware, and this doesn't bother me a bit... I actually hadn't noticed until you mentioned it here ;-)
Sent from my A500 using XDA Premium App
Raised here as well
Looks like an intentional raise to me though. The sides are flush and begin to raise about 1.5 inches in from the side of the tablet toward the center until it reaches it's highest point dead center to the dock port. Then back down by the same amount.
If it is not intentional it sure is a nicely implemented defect.
If I run my finger along the edge of the screen I can feel the glass being raised ever so slightly, fractions of a millimeter, towards the middle, above the dock connector.
Though as I look closer and use a metal ruler I find that it's not the glass that is raised but rather the bezel that is lowered slightly in the middle, above the connector.
All of them I have seen are like that, don't think its a defect at all.
It looks like it is easy for dust to get in past the microsd slot area as you can see the back of the screen through the cracks. I would be careful outside and in dusty areas. I am going to look for a sleeve that covers it or something...it should be sealed better than this.
I haven't had any dust yet, (hopefully never) and my screen is raised. (or the bezel is lowered)
I'm getting that too now. It's definately raised. I checked when the OP first posted this and it was not like this. Now I can press on the glass just above and slightly to the right of the dock connector and the screen goes down flatter. The raised area is not quite centered. I've had this tablet 3 days shy of 1 month.
Sent from my A500 using Tapatalk
I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.
The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...
Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.
Got my original back. Knew because they left my screen protector on.
Yaotl said:
Got my original back. Knew because they left my screen protector on.
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Same. What was weird is that they applied a screen protector on top of my own, and it was just the one that originally came with the device, with the labels on it telling you where everything is located.
RReDDoGG said:
I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.
The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...
Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.
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That's a nice anecdote. I wish we would hear more good stories like this, cause there seems to be a lot of bad vibes about Moto from some folks on this board. It makes me a bit sad.
Mine came back with a different body and buttons. I made sure to mark the obviously independent components before I shipped it so I'm positive they're new. The bottom plate with the ports on it is the original, the ports themselves, as well as the screen, so I don't know if that means all the guts are the same or not. It went in with Tiamat Moray on it and came back completely wiped with 3.2.2, unrooted. When I say completely wiped, I mean completely wiped. OS and thats it. I was hoping for a new one myself. My original couldn't OC over 1400 without issues. We'll see once I get this thing rooted up.
Rumor was there was an electrical fire at the location, so could have been that or they decided that since it was still under warranty to fix it while it was there.
Hopefully they will replace these "milky" screens for all of us too.
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
kiwiruss said:
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
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there're two different dock case-holding accessories that come in the box. One for no Case and one for the Xoom+Case. Glad motorola thought of this, because i won't have used it if i had to take off my case every time
On another forum a user mentioned that when they got their xoom back it had a new screen on it(their original screen had nicks and such). So maybe Moto is doing chassis work on damaged xooms that come in?
Hah, thanks for the info. I thought one was just glossy and the other a rubbery matt finish. Never occurred to me one would be for the case! The free dock was a nice touch. It did take them almost 6 months longer than they claimed at launch.
Same exact thing for me...no explaination or anything. How I found out that I got a new one, was the fact that my screen cover was removed.. so I emailed them and asked why they needed to remove it...they looked it up and found I had a different serial number. Of course the did the speel of it was quite clear no accessories sending it back...They could not answer whether or not it was a new or refurbished though...I am quite upset at this whole thing. my xoom was in perfect shape and ran perfect, I am worried about problems with this one. I asked if my warranty is now extended another year and they nope, just after my purchase date in Mar...Don't know exactly how to react to all this and why they can't answer what happened to my xoom! Sure glad I did a complete wipe...
i think they gave me a new shell but kept the innards because mine was still encypted, but the screen had the overlay of a brand new xoom
kiwiruss said:
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
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Click to collapse
Got the otterbox defender case its got two flaps you can open the larger one opens to allow for the dock without having to remover the case or swap seats on the dock
After having my A500 for 8 months, I dropped it the other day from about waist high onto this office carpteting (not a very soft landing). I was holding it under my arm while messing with a broken umbrella and let it slip. Quickly checked it to make sure the screen didn't crack.. All was fine.... until....
later that night went to turn it on and immediate "felt" something was wrong. It had landed right on the corner where the power button is. Power button itself is fine, but the plastic kind of buckeled up right next to it, make it hard to press. Then I noticed that the casing doesn't fit tight in that corner anymore. Can't get it to snap in, so now there's a small gap along the upper part where the volume switch is.
Everything still works fine, thank goodness. I think the aluminum corner got bent just a little. I might have to pop the cover off and see how i might fit it back together correctly.
Would like to see some pics if you do gut this thing.
Had it been an ipad, it'd be shattered in a million pieces.
powercat_ said:
Had it been an ipad, it'd be shattered in a million pieces.
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Lol. At least a million. Then auto-billed you for your replacement x]
Sent from my A500 using xda premium
Euclid's Brother said:
After having my A500 for 8 months, I dropped it the other day from about waist high onto this office carpteting (not a very soft landing). I was holding it under my arm while messing with a broken umbrella and let it slip. Quickly checked it to make sure the screen didn't crack.. All was fine.... until....
later that night went to turn it on and immediate "felt" something was wrong. It had landed right on the corner where the power button is. Power button itself is fine, but the plastic kind of buckeled up right next to it, make it hard to press. Then I noticed that the casing doesn't fit tight in that corner anymore. Can't get it to snap in, so now there's a small gap along the upper part where the volume switch is.
Everything still works fine, thank goodness. I think the aluminum corner got bent just a little. I might have to pop the cover off and see how i might fit it back together correctly.
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I know this is kind of old, but did you get anywhere? My 3yr old dropped mine, same symptoms: broke part of the plastic around pwr btn, slightly bent aluminum, gap around volume rocker. The volume key keeps falling in... I've taken it apart, and it seems the snap fastener in that corner was sheered... Let me know if you tried any fixes.
my A500 in cheap as* leather chinese ebay case hit the ground just like the OP and luckily the landing point was the reset button not the power. A big chunk of plastic around the USB ports is all gone though..
ACER is known for making fragile devices, however just like the above cat said, "Had it been an ipad, it'd be shattered in a million pieces."
My A500 is in a Belkin case. It dropped from carrying height to a blacktop parking lot. No damage... that was Summer, 2011. Still fine.
Mine had a similar fall as above. It fell out of my bag while getting it out of the car onto the parking lot. The corner doesn't fit together tightly where the power button is. Since it doesn't fit flush in that corner, the rear camera doesn't focus right, but I never use the rear camera. When I dropped it, I thought it was done for, so I'm happy it faired as well as it did
Our Bullmastiff has sat on mine, more than once jumping on the sofa. Google Bullmastiff pic and you'll have an idea...
Mine took a tumble down the basement stairs onto a concrete floor. It didn't survive, but I replaced the digitizer on my own
Ive dropped it a couple of times, but only small distances and it has landed flat on it's back.
Thank goodness it's alright!
Sent from my A500 using xda app-developers app
I broke mine too.
way back in September 2011, I dropped mine from the waist height, and broke the digitizer. Luckily all was working. Though heart broken, still I kept on working with it. Approached Acer, and they quoted a total replacement cost of $250 .
Started to look for replacements in EBay, but unfortunately the cost was closet to $200
Anyway, I decided not to get it done from ACER. I was just lucky that the damage was in one corner, (mostly in the black border) and few non irritating long cracks across the screen. So I just covered the black border with another Black tape and used the tab in the same condition for next 8 months.
By June 2012 the digitizer cost in ebay dropped to $70. I bought and replaced it myself. Now the Tab is absolutely fit and fine. Now the digitizer costs almost $30 on Ebay. So any one still waiting for a replacement, I would recommend buying one from ebay.
Within a few days of replacement, I bought a TPU cover. This has a very sticky back, and gives you great confidence and convenience in handling the tab. This TPU cover is highly recommended.
Now its 8 more months ever since I replaced the digitizer, and nothing has ever happened it so far.
Though this hardware is 2 years old, but I am still in love with this hardware. I have an additional Samsung tab 2, but nothing to beat ACER.
Glad to read those ACER hardware stories with happy endings. Hope I won't have to write myself that kind of stories.
Enviado desde mi A500 usando Tapatalk 2