My wife lost her mytouch 4g in the morning. I have been reading that the replacement might NOT be an HTC mytouch 4g, instead it would be one of the LG versions, is that true? if that is true the lady will find a way in to my bank account and buy a different phone! help!
If you get a good representative, you could talk them into a Sensation or Amaze...but if they offer you the POS LG...please don't take it. It sucks, and we know it. Keep calling and see if you can get an HTC Sensation
Most likley get a sgs1 or sgs2 some one else earlier this month was dealing with them and that was there choices of phones!!!
sent from the home of the "WIRE"
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I was one of the people who pre-ordered my G1 through T-Mobile when they announced it nearly 2 years ago... August 14th I believe it was I was told by a rep the exact day that I would be available for my fully discounted upgrade. Does T-Mobile or anyone plan to have a brand new phone for us around that time? It only should seem right that someone would do something just for us!
In other words, when I am able to upgrade in August...whats the sickest droid phone I am gonna be able to get for t-mobile?
If they start sellin tha Nexus One at the store by August that will be the best Android phone on T Mobile.
The Mytouch Slide will be available June 2nd from T-Mobile.
The Nexus one if its in stores by then, HTC desire or Vision if they do make it on to the carrier (both are rumored). I don't know about the rules of this website sorry if I break them by telling you that www.tmonews.com is the best place for Tmobile news. Also the Samsung Galaxy S that has prolly the best screen on the market is coming to TMO. So TMO has go stuff coming its just they are slow and rather go after the mytouch crowd. Example mytouch fender, Behold 2, and mytouch slide. I'm in the same boat my contract is up in August.
Yeah my friend is gettin the mytouch slide and I told him its gonna be sick. I hope he let's me root it.
My girl has the behold II and hates it.
I think they gotta be plannin bringing something out. Otherwise they should fire the hmfic of deciding what and when phones get released.
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How do i trade my unrooted mytouch 4g with tmobile for a Nexus S? do i have to pay to do it ? how can i do it without paying and what are some good reasons to do it?
The only way they trade is if you've had multiple defective devices. Even then it's rare you'll get a decent phone, although you could go to retention and say your going to cancel if you don't get a decent phone.. But I mist ask why would you want to switch from the MT4G to the Nexus S? it's so much better
the buttons on the mytouch4g dont work sometimes, the trackpad doesnt click, i also got the bad screen
Last time I tried to exchange my MT4G they offered me a Vibrant S 3G because they were out of stock. I highly doubt they would give you a Nexus S in exchange. They usually downgrade in that situation. (I personally think you should be upgraded if they run out of stock)
the only thing the vibrant has over the MT4G is the screen.. im not gonna give up all of the nice hardware in the MT4G for a screen lol im gonna see if i can get the nexus s tomorrow though im gonna call tmobile
I doubt you could ever trade for a Nexus S from T-Mobile since they do not sell the phone directly. Afaik it is only available on the T-Mobile network through Best Buy.
So how would i get the nexus s?
You won't be able to do it through T-Mobile. T-Mobile doesn't sell the Nexus S. Even if they did, I can't even fathom a circumstance where they would "trade". Your only option will be to sell you MT4G on Craigslist and use that money to buy a Nexus S on Craigslist. The only way you'll get upgrade pricing on the Nexus S is if you are eligible to renew and you do it through Best Buy.
Could always use best buy trade in. You wont get the cash you want, but it'll help you buy your nexus s outright since you can't upgrade.
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droiddawg said:
Could always use best buy trade in. You wont get the cash you want, but it'll help you buy your nexus s outright since you can't upgrade.
Sent from my PC36100 using XDA App
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Yeah man just go through Craigslist. I might be heading that way and trading in my myTouch 4G.
IDK man... its going to be real hard. I cant really think of a way to do it other than what the previous posts have said.
eh i guess the mt4g is good but i want to get one with the good screen, when i send it to them do they send me a brand new one or a used one?
haldi15 said:
eh i guess the mt4g is good but i want to get one with the good screen, when i send it to them do they send me a brand new one or a used one?
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First few times its new but after a few trades they go to referbs
Sent from my HTC Glacier
also how does it work i call them and tell them about my problems with it, than do i send the phone to them first or do they the new one to me first? & do i send the box with it? or just the phone itself and do i have to pay anything if so how much?
haldi15 said:
also how does it work i call them and tell them about my problems with it, than do i send the phone to them first or do they the new one to me first? & do i send the box with it? or just the phone itself and do i have to pay anything if so how much?
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You will not be able to call up t-Mobile and exchange the phone.
1) T-Mobile doesn't sell the Nexus S phone. Best Buy has exclusive rights to it.
2) T-Mobile will not simply allow you to trade in phones for another phone.
3) You have to have a legitimate reason to file a warranty claim on your phone. At that point you will only get a MyTouch 4G replacement. If that should happen a few times they will offer you a "like deceive" which in this case will be the Samsung Galaxy S model. Not the Nexus S you are looking for. And each warranty replacement will cost you ~ 130.00. So you are looking @ 360.00 just in warranty fees.
Just sell your device on Craigslist or eBay then buy your Nexus S. That is the only way besides buying the device outright for full price.
You can call T-mobile Executive Customer Care and leave a message. A T-mobile exec customer care agent will return your call within two weeks to attempt to resolve the problem (give a free phone without contract extension). However this will only work if you've done multiple handset exchanges for the same phone model. I exchanged a Motorola Defy 4 times due to a variety of problems and Executive Customer Care called me and basically asked me how I would like them to resolve this issue and I told them I want a better phone. And they asked me which one and I told them a Mytouch 4g (the newest phone they had at the time) and they said no problem and sent it out the next day. Hope it helps.
Wondering if anyone has managed to get a different warranty replacement for their G2 that wasn't a G2 (mytouch 4g, mytouch 4G slide, Sensation etc.).... (btw to the haters this is a simple discussion, im not trying to rip off Tmobile or anything just wondering....)
afaik you'll be hard pressed to be able to get an "upgrade" warranty replacement. The G2 is not very old (only recently hitting EOL w/ T-mobile), and there are more than enough refurbs sitting around waiting to be sent out as warranty repairs or replacements.
The only way you could potentially get an "upgrade" is if you've been a very long-time customer, and been through several G2's with different problems, and as an offer to appease you and get you off their backs on replacements they'll offer a different model. I'd be quite surprised if they offered as big of an upgrade as a MT4G slide.
fwiw I went through 4 replacement phones on Sprint (evo 4G) in under 6 months and they wouldn't even entertain the idea of offering me another phone of even equal value (such as Samsung Epic, etc.) so I highly doubt you'll be seeing any upgrades any time soon.
martonikaj said:
afaik you'll be hard pressed to be able to get an "upgrade" warranty replacement. The G2 is not very old (only recently hitting EOL w/ T-mobile), and there are more than enough refurbs sitting around waiting to be sent out as warranty repairs or replacements.
The only way you could potentially get an "upgrade" is if you've been a very long-time customer, and been through several G2's with different problems, and as an offer to appease you and get you off their backs on replacements they'll offer a different model. I'd be quite surprised if they offered as big of an upgrade as a MT4G slide.
fwiw I went through 4 replacement phones on Sprint (evo 4G) in under 6 months and they wouldn't even entertain the idea of offering me another phone of even equal value (such as Samsung Epic, etc.) so I highly doubt you'll be seeing any upgrades any time soon.
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That is sprint and this is tmobile....apples to oranges comparison.
And yes, T-mobile has been known to offer you a handset of greater worth than your currently one if you are on your 3rd problem phone (Trying to get a 4th). Not always, but many many people have had success.
G1ForFun said:
That is sprint and this is tmobile....apples to oranges comparison.
And yes, T-mobile has been known to offer you a handset of greater worth than your currently one if you are on your 3rd problem phone (Trying to get a 4th). Not always, but many many people have had success.
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Yes I know Sprint and T-mobile are different carriers that don't necessarily have the same customer service setup, but its just an example of what you can go through and still not get an upgrade. The thing is, its not like T-mobile is known for giving out upgrades for no reason.
Tmobile replaced my vibrant with the G2 when I lost my vibrant.
Sent from my HTC Desire Z using XDA Premium App
I had a g2 since jan, started having problems and returned it and my 2nd g2 only lasted a day before it started having issues. When I called and spoke to cs they offered me a mt4g (not the slide) but thats not exactly an upgrade, more like a lateral trade.
They would be stupid to upgrade you from Vision to Doubleshot.
YOU would be stupid to downgrade from Vision to Glacier.
kingston73 said:
I had a g2 since jan, started having problems and returned it and my 2nd g2 only lasted a day before it started having issues. When I called and spoke to cs they offered me a mt4g (not the slide) but thats not exactly an upgrade, more like a lateral trade.
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More like a blatant DOWNGRADE.
dhkr234 said:
They would be stupid to upgrade you from Vision to Doubleshot.
YOU would be stupid to downgrade from Vision to Glacier.
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dhkr234 said:
More like a blatant DOWNGRADE.
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Not really, considering the MT4G has a faster processor and more RAM, and if you're just going to root and run a custom ROM the stock software isn't a big deal. I could see if you don't like the aesthetics (I don't either), but I'd say they're pretty comparable phones.
That was my thought exactly, it's nearly the same minus the keyboard. I personally didn't choose that route because I think the MT line of phones are just plain ugly.
MT4Gs as a replacement for a G2
After 3 replacement G2s they offered me a MyTouch 4G Slide in Khaki
The replacements they kept sending were refurbished, cheap-looking, and more faulty than my original G2 (which I pre-ordered when it first came out). I kept calling and complaining until they started offering different models.
First they offered a G2x which I refused because it didn't have a physical keyboard (I can't deal with virtual keyboards I really can't). Then instead of that they sent me my 3rd G2, and after I called in for that one having issues, they coughed up an offer for a MyTouch 4G Slide.
Don't get me wrong I loved my G2, I just wish they would have worked on fixing all of it's issues .
I got my G2 on Christmas day, and had it replaced about 2 months ago, due to the screen dying on me, then about 1 week ago the same thing happened, another one they sent and I got it next day.. this phone they sent me now is refurb, how do I know? When I'm on a call, the speaker sounds like your under a bridge above a nascar.
When I record the call (with MIUI) I can't hear it and the person is VERY quiet on the recording even when yelling.
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So I have to call them today or tomorrow bout it, now here's where I have a question: if I said I was tired of running into these problems or something and said I wanted them to send me a Sensation 4G do u think I could get it to happen? If I reword how I ask might it happen? Just curious before-hand if u think T-Mobile will do such a thing.
And I have insurrance, which is why I get new ones..
Sent from my T-Mobile G2 w/ Tun4's Bulletproof MIUI!!!
you'd definitely have to pay something extra in order to have them do that big of an upgrade for you.
Sorry but they're really not willing to give you a huge upgrade from a G2 to a Sensation 4G for "free".
this is now my 4th replaced in 5 months.
Sent from my T-Mobile G2 w/ Tun4's Bulletproof MIUI!!!
CoNsPiRiSiZe said:
this is now my 4th replaced in 5 months.
Sent from my T-Mobile G2 w/ Tun4's Bulletproof MIUI!!!
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I realize that. But the Sensation 4G just came a couple months ago. The G2 is nearly 11 months old. They have PLENTY of replacements to keep sending you.
Your best bet is they'll offer you a MT4G or Sidekick 4G. or MAYBE if you beg and plead you'll get a MT4G Slide.
Good luck convincing them though. It really depends what CS rep you get and how many levels up you can get and how much time you have to spend dealing with them till they offer you a deal.
Unless you've been a customer since the voicestream days, never payed your bill late, under a contract thats about to expire, have had several replacements in a short period of time, and are dealing with the customer loyalty department, no. Even then, maybe.
You have 2 options. Ask them to give you a new one(if in stock they will after this many times) or they will give you a new HD7 windows phone. They will not give you a sensation nor any other phone besides what I mentioned. I know from first hand experience if you are wondering
That being said, if you are a long standing customer with a near perfect track record, ask them to send you to the retainment department and threaten to cancel service. They have far more power than your standard cx.
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I was offered two phone choices nexus s and epic touch for my EVO as the phone is having hardware issues with the 4g connection . Replacement choices where offered by sprint tech support .
Any thoughts on the phones choices, don't need keyboard that leaves me with nexus
I take it they offered you the Epic 4g, and not the Epic 4g Touch? If it was the original Epic they offered I would go with the Nexus S. I really have nothing to back that as I haven't handled either phone, I have just heard some bad things about the Epic.
Did tech say you would have to take it to a store to swap out or that they would mail you one. Reason I ask is the wife is having problems with her epic 4G (random reboots and freezing screen to name a few) and they told me that i have to go to a store to swap out that they don't mail replacments out anymore.
now the voices are customized in 3d
no they can do mail replacement if you ask .
I already bought so many accessories for evo extended batteries, car mount I guess time to get rid of them. Yeah old epic touch was offered
Hey,
If you are going to go that route get the nexus, but it really isnt fair they are trying to gip you out into a cheaper phone. They tried to do the same for me...
Either call tech support or complain to them in your sprint store and they will give you another evo! Worked for me at least!
If not just see if they will cut you a deal to upgrade and get a newer evo!
Goodluck!
Stevo
Are you sure it was the Epic Touch? Highly doubt that. The Epic Touch doesn't have a keyboard, but the original Epic does.
If indeed it was the Epic Touch, get it. If it was the original Epic, get the Nexus S. Far better, pure Google, not plagued by the problems of the Epic, guaranteed updates, newer, better development.....
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I'm guessing that each time you say Epic Touch, you mean the Epic 4G (Galaxy S).
The Epic 4G Touch (Galaxy SII) uses the word TOUCH to indicate that it has no keyboard (touchscreen only)
If this is the case, the Nexus would be the way to go, which is nice since ICS update should be coming in a few weeks.
I'm surprised they didn't give an option to upgrade to the EVO 3d.
If they offer the Epic 4G Touch (Galaxy SII), then it's probably the best choice.