I went online to asurion and filled out the online replacement forms and when put in that it was my old mt4g they came back and said that they no longer manufacture the mt4g. It gave me a choice between the Samsung Galaxy S1 or the Samsung Galaxy S2. Now obviously the smarter play is the SGS2 since its newer and faster and better than the SGS1. But there has to be a catch because the MT4G to me is not on par with the SGS2, but instead is more like the SGS1.
Has anyone replaced this phone with the same circumstances?
Also anyone who has replaced a phone with asurion?
Does everything come with the phone?
-phone
-back battery case/door
-battery
-sd card
Also does asurion ship a new or refurbished phone?
Thank you for any help
A couple of your questions can be answer from your post. They cannot send you a myTouch 4G because HTC is no longer manufacturing them, if they were going to send a refurbished phone, there are plenty of myTouch 4Gs around for that.
You paid for the insurance to cover the total loss of the phone; whether due to damage, misuse, loss or theft. You pay the deductible and get a new phone sent to you. In your case, they cannot replace it with the same model. Pay the deductible and get the best phone they offer you. No need to stay with a single core phone when they are offering a dual core. Since it will be a new device all the factory included parts should be there. I recommend talking to one of their reps to clarify with absolute certainty what you should expect from the process.
866-268-7221 is their T-Mobile associated number.
Sent from my HTC Glacier using XDA App
dclaw_fantum said:
A couple of your questions can be answer from your post. They cannot send you a myTouch 4G because HTC is no longer manufacturing them, if they were going to send a refurbished phone, there are plenty of myTouch 4Gs around for that.
You paid for the insurance to cover the total loss of the phone; whether due to damage, misuse, loss or theft. You pay the deductible and get a new phone sent to you. In your case, they cannot replace it with the same model. Pay the deductible and get the best phone they offer you. No need to stay with a single core phone when they are offering a dual core. Since it will be a new device all the factory included parts should be there. I recommend talking to one of their reps to clarify with absolute certainty what you should expect from the process.
866-268-7221 is their T-Mobile associated number.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Thank you for the response dclaw. I only ask about the process for warranty replacement because I had done a search on asurion as the key word here on xda and Google and in some cases only the phone was sent and no battery or the phone and no SD card. Or the phone and no USB cable and ac plug. So that's why I was wondering if anyone had replaced the mt4g and had to get another different phone.
Sent from my HTC_Amaze_4G using XDA App
Isn't Asurion with T-Mobile for the PHP warranty thing? I just got a replacement MyTouch 4g two days ago, so shouldn't they be able to send you one?
steven-026 said:
Isn't Asurion with T-Mobile for the PHP warranty thing? I just got a replacement MyTouch 4g two days ago, so shouldn't they be able to send you one?
Click to expand...
Click to collapse
Asurion is for hardware related replacement. I.e cracked screens, water damage, etc. Where warranty replacement is for software
Sent from my HTC Glacier using xda premium
Related
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
More than likely, no. But you never know.
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
I wonder if they'd do it if I offered some cash as well
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
Click to expand...
Click to collapse
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.
Can always ask...
The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.
smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
Click to expand...
Click to collapse
You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!
just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.
I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL
They want $600 and they will give you what you want.
rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )
They want $600 and they will give you what you want.
Click to expand...
Click to collapse
I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.
If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
-------------------------------------
Sent via the XDA Tapatalk App
in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.
What does getting the 6 dollar insurance cover?
- Fly like a G2
Lost, stolen, broken, dropped, water damage... it covers everything. But to get a replace you will have to pay a deductable. I believe its 130??
Sent from my T-Mobile G2
Yup, $130 incase the phone is stolen/lost. The warranty also extends to 2 years instead of 1. And they will service it free of charge if there is physical damage. I took it for the G2 due to the hinge, so over 2 years if the hinge gets REALLY bad I can get a replacement.
The warranty isn't for two years, its for as long as you have it out as long as they support it
Sent from my T-Mobile G2 using XDA App
I love ins. When someone smarter then I figures out root and I brick my phone trying it will only cost me $130 to replace. At least I won't send it in and pretend like I didn't try to root it
Sent from my T-Mobile G2 using XDA App
Just a thought but is it possible to pretend its lost/stolen and get that replacement phone? That way I can get another G2 for my girl can't afford for retail price since I used all my credit line..
Sent from my T-Mobile G2 using XDA App
That's illegal and it's called Fraud. Pretty sure it's a hefty fine + jailtime if actually convicted.
But how do they know? You can say it got lost at a theme park right?
Sent from my T-Mobile G2 using XDA App
Not the best idea
@noodles2224
Yea you could say some lie like that BUT remember that #1 insurance companies are giving you a 500 dollar phone for 130. So they make it their business to know what happend to your phone. I had to file a claim for a lost g1 and they made me get police reports and everything before they helped me out. #2 every phone has an IMEI number unique to itself and it is registered on the network when the phone is in use (I'm not 100% sure of how it works but they know if that phone is being used or not.) AND if the insurance company finds out that the phone YOU purchased (with its unique IMEI number) that is now claimed to be stolen is being used they might go and find out who is using it or who knows...
I wouldn't risk the fine or jail time or court just for a phone for your girlfriend if you want her to have one sooo bad then you can save up for it or at least tell her you'll give her half or some thing...
Besides I wouldn't see the g2 as the best upgrade option I'm bummed out that it was released with an 800mhz processor... WHY? All the new high end phones are using 1ghz... but w.e. everyone has theyr likes and dislikes... I'm personally waiting for something else...
Sent from my T-Mobile G1 using XDA App
There's another warranty thats 1.99 a month and it covers all the same thing the 6 dollar rate does except for lost or stolen phones. Its only available up to 2 weeks after you purchased the phone. I think it's more likely to have a phone that has broken hinges and buttons instead of losing a phone.
noodles2224 said:
But how do they know? You can say it got lost at a theme park right?
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Hmm... Why don't you try it and find out? I mean what's the worst that can happen? It's easily worth losing a year of your life to jail to save $250!
kludgineer said:
Hmm... Why don't you try it and find out? I mean what's the worst that can happen? It's easily worth losing a year of your life to jail to save $250!
Click to expand...
Click to collapse
Actually, not even that with the $130 deductible, you would only save $120.
But sticking to the original question it covers a lot and its easily worth the $6 if anything happens to the phone physically (cracked damaged broken stolen ran over, abducted by aliens) the insurance company, asurion, will replace it for $130 deductable.
And if anything like software wise or memory card reader messes up or something inside that's NOT your "direct" fault tmobile will replace it for free. But it can't be physically damaged or cracked screen or anything it has to be something inside or even bricked, you can get away with some good excuses and making believe you don't know anything when they ask, did you try to root it? Uhhh... what's that? Lol
Sent from my T-Mobile G1 using XDA App
The other great thing about a carrier having your IMEI# is that they can render it unusable on their or any other network within North America. I am about 98% certain that when you report a phone lost or stolen to Assurion, or Tmobile that their policy is to Blackllist the IMEI # of the phone.
As far as I can tell it only works on this continent, you could get a blacklisted phone to work in Europe.
It is similar to how a phone is added into a network, like say you flash a Verizon phone to Metro, they have to add the IMEI into their system so you can use it. In this case they just make it so you can't use it.
Also they do know if you have used a phone. I had a Nexus one and a Vibrant. I lost my Nexus while using my Vibrant. When I placed the claim with Assurion, they wanted me to call Tmobile and find out the last day my SIM card was used in my Nexus. Tmobile new exactly the last day my sim was in the Nexus.
So they know. And now, you know that they know.
OMF!!!! Come on guys..........how many times are your phones taken or lost and they find it???? They do not care that's why thousands of us pay 6 bucks a month and make them money. So all you wanna be naysayers trying to be xda police let them get one for their girl and be positive. Ill just say this, you lost your phone and give yours to your girl and bam!!!! You will get special attention the night you give it to her =)
Sent from my T-Mobile G2 using XDA App
thats not true, they dont blacklist the devices. Only verizon and sprint do that.
Sent from my T-Mobile G2 using XDA App
How about not stealing or commiting fraud because it is wrong? You want something; earn it.
Sent from my T-Mobile G2 using XDA App!
Tekk83 said:
There's another warranty thats 1.99 a month and it covers all the same thing the 6 dollar rate does except for lost or stolen phones. Its only available up to 2 weeks after you purchased the phone. I think it's more likely to have a phone that has broken hinges and buttons instead of losing a phone.
Click to expand...
Click to collapse
http://support.t-mobile.com/doc/tm23694.xml;jsessionid=KjZenf0v916OVRAXNs#4
In the table, it says that the warranty (1.99) covers only malfunction. And "normal wear and tear" is grouped with malfunction in the description at the top of the page. So hinge falling apart is normal wear and tear I'm assuming? what about scratches? And then how is Damaged defined? Any one have any idea? I don't want to pay 6 bucks when I can pay 2...
genethebean33 said:
OMF!!!! Come on guys..........how many times are your phones taken or lost and they find it???? They do not care that's why thousands of us pay 6 bucks a month and make them money. So all you wanna be naysayers trying to be xda police let them get one for their girl and be positive. Ill just say this, you lost your phone and give yours to your girl and bam!!!! You will get special attention the night you give it to her =)
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Seriously that's why I had that idea of saying its lost and getting that replacement for her.. saves me and makes both of us happy
Sent from my T-Mobile G2 using XDA App
@noodles2224
But how do they know? You can say it got lost at a theme park right?
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I had similar thoughts when I was younger and even talked to a T-Mo rep about it. I learned that if at any point you insert your own SIM card into the phone you claim was lost or stolen, you can expect a not-so friendly visit from the insurance company's lawyers or investigators.
Say you give your phone away to your girlfriend. The first thing they will do is check the SIM card and the account it is tied to. If you don't share the same address, or are linked in some way say through relatives or former addresses (anything a basic background check would show), then they will check the call history and see if you two know each other. It doesn't take a high school education to figure out if your phone was stolen or not. Claiming it was lost won't do much for you either.
I wouldn't be surprised if T-Mo can now remotely disable devices. If the phone is on and transmitting, it can be located pretty easily as well, whether that's for prosecution or recovering losses. I am pretty sure that if you make a claim with the phone in-hand and turn it on, you'll find yourself in trouble very quickly. If **** goes down, good luck convincing anyone, especially a lawyer or judge that your girlfriend stole it.
They don't take fraud lightly; I don't think you should as well.
If I buy a MT4G on ebay and I don't get the "good" screen, can I warranty it?
How would you go about buying a MT4G for a good price and getting the better screen?
I bought mine on ebay and still got it replaced by Tmobile for free. You buy the phone, wait a few days for your IMEI number to go into their system, then contact customer service (I did it through online chat), don't mention anything about where you bought it just say that you have a MyTouch 4G and the screen looks washed out etc., and they should send you a replacement.
i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps
I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App
nvmehaterz said:
i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps
Click to expand...
Click to collapse
Did you go through T-Mobile or HTC?
el-jodio said:
I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
This makes sense if you go through HTC.
DisturbedAle said:
Did you go through T-Mobile or HTC?
This makes sense if you go through HTC.
Click to expand...
Click to collapse
I went straight through T-Mobile customer care.
Sent from my HTC Glacier using XDA App
Yea I bought mine off ebay and had awsome screen quality off the bat so I had no need to return mine to tmob's
I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?
jjlean said:
I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?
Click to expand...
Click to collapse
I was telling myself the same thing until I went back to the tmobile store, found one with a good display, and compared them side by side. I'd seen the pictures and videos, but in person, it really was a night and day difference.
Since looking into our screens is ultimately a lot of what we all do on a smart phone, this is something I definitely would not compromise on.
Sent from my HTC Glacier using Tapatalk
Hi to all, are Sprint still giving the HTC Hero if you take the Phone to "repair" with them? Or are they giving another phone?
I remember one time if you took the HTC Touch PRO they will give you the Touch PRO 2...
Sent from my PG86100 using XDA Premium App
I think it all depends on what's available.
You probably get a refurb.
TEP is the replacement refurbished program from Sprint, if your outside your 30 return policy this program will replace your phone for a small fee, unless its deemed a manufacture defect. To check if your HTC is in fact a refurbished device (and this may or may not work) hit. ##786# scroll down to Refurbished status, it should say no if its new, or have a date I.e. 8/28/11
Sent from my PG86100 using XDA App
And your phone will be replaced with the same phone is its on hand, ordered out if not on hand or replaced with an equal valued, or similar spec, phone. Often, less favorable then the phone you currently have. Best choice, have them send out for your exact phone replacement. Usually arrives, if ordered before 2pm PST, within 3-2 days
Sent from my PG86100 using XDA App
HTC HERO
What phone did they send you as it's replacement?
Does HTC/tmo repair mytouch's that are out of warranty? If so, what are the prices for say a failed emmc chip
Sent from my HTC Glacier using XDA App
they recently added the insurance for 7 dollars a month that you can add at any time. they will replace the phone with the same or if not available a different phone. ive heard of people getting amaze's and sensation. currently the replacement device is the lg mytouch. im waiting till something half decent turns up to trade in my phone thats been having problems lately.
Thanks!! I forgot about that program.. I bought my phone off Craigslist so I was worried about warranties. can I have the phone replaced because the trackpad wake function does not work? Also how can I tell what replacements they are shipping?
the trackpad to wake is a software addon. its available in the stock rom and some others, but if you are using a different rom it probably is not the fault of the phone itself but of the rom. as for what they have, you can ask a rep either by phone or store once you added the insurance