Database Users

Bricked Ozone Help

I believe I've bricked my Ozone. It powers on and stays at the HTC screen. I've done a factory rom update with no success. What are my options? Is there anyone on the forum that offers repair?

I'm in the same boat. Got a Verizon Ozone from a someone who decided that the phone was dead for good. It would be nice to get it up and running though as I'm kind of in need of a smartphone at the moment.
What I've heard is that all he tried to do was the official 6.5 upgrade but, in the words of Dr. House: everybody lies. The bootloader reads SPL-0.44.0000 and I've been able to flash the official 6.5 CEDAIMG.nbh from an sd card but nothing changes there either; it just sits at the first HTC screen.
Of all the options I've read about, the last is a goldcard but I have also read that the Ozone/Cedar doesn't have one yet. Is that worth looking into? Any ideas what's actually going on with the phone that makes it hang?

Hit the back button... sorry for the double post. =)

That's pretty much what happened to mine. I called HTC and sent the phone in for repair.

Keep this post updated as to how that goes. If it works out, I might give them a call too. Were you covered by any sort of warranty? Any big hurdles to jump over to get them to replace the device? Any cost to you?
Fingers crossed that it works out!

So far I believe it's covered under warranty. They called me Monday and asked for the factory sim card to repair it. I wonder if it needs the sim card in to do a factory rom install? I should hear back soon.

Hmm... That's kind of weird. I wouldn't think they would need it. =/ I just called PCD today and got the address for sending my mobile in with instructions to remove all cards. Hopefully someone else gets assigned mine. =)
My friend didn't dig up the SIM since I'm planning on using the phone between Washington and Vancouver, B.C. so, hopefully they don't ask for it in my case!
Thanks for the update!

Don't ship UPS. I did, and they charged me $16 - said it was because of their address.

Well, I'm off to the Post Office to send this thing to NY. Hopefully the turnaround time is reasonable and if they can't/won't actually fix it, I can get it back in case xda discovers anything out about this problem.
Let me know if you hear anything else about you phone.

I got mine back today. According to the paper work they had to replace the phones main board. This thing is bone stock. It's carrier locked too, I don't know how to unlock it. I can't program it because it wants me to press the send key to activate which dials *228. But I need to dial *22890. Dunno how to do this when it won't let me dial anything.
Time to try to do a non factory rom and brick it again!

I think it took about 3 weeks. Did you send yours with the sim card just in case they need it?

Did any ozone users try the new verizon 6.5 rom to fix the bricking?

I did. No luck.

I can deal with 3 weeks if need be... glad to hear your phone is back though! Are you on Verizon? I assume so if you're dealing with an Ozone but can never be too sure. =) What do you mean by "carrier locked"? Are you refering to the SIM slot? The stock Ozone comes locked to their Vodaphone SIM and you have to call Verizon or pay for an unlock code. If they changed the mainboard then it's probably like a brand new phone. HTC Snap on VZW Sim Unlock
I actually don't have a SIM attached to my account right now since I moved back to my old phone and the card is boxed up somewhere... =/ If they ask for it, I'll just be telling them that I don't have plans to be using it and will SIM unlock the phone when I go to the Phillipines. My phone just hit NY so, I'll let you know what happens to me!

Rhodium500 said:
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
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Click to collapse
Totally didn't catch this question up above! Yeah, I did also... using both the USB and SD card methods. The bootloader looked like it worked just fine but when the phone would go to boot for the first time, it would freeze at the first HTC screen. I mentioned this in another thread but the Sprint Snap apparently had an issue with similar symptoms which resulted in a hotfix from HTC..
I unpacked it and it looks like just a PRL. If only there was a hotfix like this for the Ozone; would have saved me a bit of time.

[Q] Suddenly won't boot, help

I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.

this is a problem i have just posted about a couple of mins ago
but i can get it recovery mode and fatory reset with the vol up, home and power
then it will boot but obviously i have to then reset everything from scratch which is really annoying so anyone got any idea re this

lucky for you that you can get into recovery. Right now I'd be happy with a hard reset, it doesn't take long to rebuild the setup. I'd like to know who decided to remove the recovery mode, that's evil and keeps me from simply resetting the device.

its all the apps re downloading and installing them and resetting up accounts and swype and all that lot need a fix asap
do you know what version of andoid you are running

yes but at least you can get a working phone again, I can't without being able to get into any boot menus. Honestly it only takes 30 minutes to setup again from scratch. I'm on 2.1 and what I find at least on my HTC when it had 2.1 is that I setup the google account, let it sync contacts etc, then from Market Downloads I'll see listed all my apps that were previously installed. As long as I don't leave that screen I can install each app one after the other. Or a proper backup....
Any other magic key combos to reset this thing???

did you try hooking up to kies?

Yes but that does nothing since it never fully boots.

3rdcoast said:
I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.
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Click to collapse
Same thing happened to my phone, but a factory reset did nothing. The internal SD card gave out. Phone is now sent away for 3 - 6 weeks awaiting repair.

my phone did this to me today too, I was just about to post about this when I saw this thread.
So its an SD Card problem? theres no hope of getting it fixed without sending it in?

Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.

3rdcoast said:
Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.
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Click to collapse
i went to best buy today to try and exchange it, and apparently they only have a 14 day exchange policy with phones despite it saying 30 day on the receipt, anyhow i phoned samsung and they said i have to go through bell, even though im using the phone on telus, so that should be interesting.

So all the people that are having this problem have the Bell model?
Today i got mine off eBay, as soon a i turned it on, i get exactly the same thing.
It wont load into Android, i see that galaxy S logo and then black screen.
If i go into recovery i see "cant mount SD Card".
The more is search this forum the more i see that all the people with this problem are owners of the Bell i9000M model.
I seriously think they have some defect with the manufacturing line of the phone.
Have you guys installed any firmware on your phone before this happened?
mine is like that out of the box.

Mine is the same Bell model. There seems to be some issues with them which makes the lack of download mode even more dangerous. Right now it doesn't feel like the warranty is going to cover us for problems not our fault. I hope they replace it next week but if it still lacks download mode I'll remain nervous.

Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.

clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
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i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.

bigc_13 said:
i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.
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Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?

clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
Click to expand...
Click to collapse
I haven't flashed any 3rd party roms. I did do the official update via Keis which even at the store today they reminded me that I should do the update.. That update seemed to go well and has been working for over a week until I turned it off for an hour. It still isn't clear if the disabled 3 button mode is hardware or software related but we all seem to have that in common too. So before they dismiss the whole thing and we get hosed over technicalities such as unlocking it should be clear that there are clear defects in these phones as far as I can tell.
I want to be comfortable that I'm not left out of hundred of dollars just because I choose to buy it outright and not be tied to contracts. Samsung has to play nicely because it is their phone. Bell has to play nicely because they are bringing them in and distributing to retail. What carrier I use should be irrelevant because the problems are not related to usage.
FYI, the clerks went off for conference to decide if I somehow got the phone against policy. Either they trust my story or I got mine moments before they got the memo about not selling outright.

clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Same here, stock JH2 from Kies. Not rooted. Boots to Galaxy S logo, then black screen. Mine is sent in for repair... Almost two weeks now.
Seeing more and more of this being posted. There is obviously some issues with this phone.

clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Our posts crossed..
Yes I believe mine had the JH2, the official keis offered firmware. I was looking forward to the biggie update at the end of the month so wasn't about to risk bricking before then. Irony stepped in anyway.
I'm a bit nervous until I get a new one. At that point if the 3 button mode still doesn't work I'll remain nervous that I'll get another potential brick.
edit-> yes, I simply shut it down for an hour or two to use the SIM in another phone to test that phone. At next boot it died. I knew something was wrong when the logo stayed up for much longer.

I have the 3 buttons enabled so it is not related to the 3buttons being disabled, however when i boot into recovery it clearly displays an error that it can not find the internal SD.
There is definitely something wrong with the Bell Galaxy S corrupting itself.
I bought mine from an eBay seller, he is saying the phone booted fine when he shipped it but when i opened the box today i only got this black screen after logo.
Gladly the seller will take it back.
Maybe this is why there are shortages everywhere in Canada. I hope the caught this up and are fixing it with the new batch.

[Q] HELP: 15mb storage, hard resets, no results, one month no phone!

Hey I put up a post and no one seems to be able to help me curious if you can:
I put a 32gb micro sd card class 2 sandisk into a samsung focus and it is now stuck on 15mb memory (not a new problem to this forums).
Everyone's solution on this forum is to reset the phone and start over, however its been a month now and no single reset has changed the phone from 15mb back to 8gb. There are no at&t apps either the phone is bare and can only make calls pretty much.
I have done both resets in many combinations of plugged and not plugged in. I have done the 3 button reset and the menu reset. Any suggestions would be greatly apreciated?

you never did mention if you took the card out...

well the card is out now, i originally tried to reformat every which way with the card in now it is removed. Any other questions that might help? any suggestions?
Would jailbreaking the phone help reset it? can it be jailbreaked in that state? and how the hell do you jailbreak ha?

well now that the card is out do the vol down, camera, power format....

i have done that alot and no result. Am i missing something about reseting?
I have done the 3 button format, about menu format, and also long press on the power button. I have done these in many combinations to no avail.
Is the phone complete garbage? Can i get it replaced by samsung?

Your phone is toast. This is what happened to me when I tried using a 32GB Class 2 Sandisk card. If you bought yours from AT&T or whatever, you should be able to walk in, show them the phone is bricked, and get a replacement. I'm not sure how it will play out if you bought it through other means.

what about buying a new one and returning few days later the broken one, will they know its a different phone?

I'm not sure, but why wouldn't you bring it in? You should be reasonably covered, support-wise. They have no way of knowing that you used a card.

neibl said:
what about buying a new one and returning few days later the broken one, will they know its a different phone?
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Click to collapse
yes they track the phones by the s/n and the imei.

i would bring the phone in, but i bought it through 3rd party dealer and i got my money back for the phone, but still have the broken phone and it would be great to fix it and have it for free.
Any way to get phone replaced by at&t? even if i have to pay does that kind of service exist?

Phone keeps rebooting

Pretty much anytime I try to use YouTube, or play a game, or just do almost anything except Phone/Text/Internet... my phone will stop what it is doing a do a full reboot. It's really getting on my nerves now.
There are some other forum discussions out there on this, but they are all with Android devices in which people have rooted their phone and messed something up themselves. For a completely stock, non jacked around Focus... does anyone have any idea what is causing this?
Does this just sound like a defect Samsung will have to deal with directly?

I had and HTC HD7 that did that (re-boot) constantly. I was lucky enough to flash it with a clean rom and everything worked perfect.
Unfortunately there are no roms for the Focus, so take it back for exchange/refund or some kind of swap under warranty.

This problem happens to me, but that's only because I have a 32 GB SD card in. Are you sure you didn't put an SD card in your Focus?

No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.

Wow, so I replied too soon. It's doing it again while I'm trying to use Netflix. AARRRRRRR

LS1Jabroni said:
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
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Click to collapse
With no intent to offend, are you sure there is no card installed in the MicroSD slot under the back cover? You have actually taken off the back cover and looked at the empty SD card slot? I ask because you say you swapped someone for it, so maybe they installed the card before you got it.
If not, have you tried a hard reset?

Ya.... try doing the three finger reset if you already haven't done so. And yes, check that memory slot. Who knows even if they put a 4GB card in there, it still might not be working properly.

No offense taken! I just confirmed there is no memory card inside.
Won't the 3 finger reset automatically format my phone? Do I need to sync with my Zune before I do this to ensure all of my pictures and internal data isn't lost?

yes, sync with zune to save your photos and videos, Windows Live will save your calendar settings and contacts, and you'll have to reinstall your apps. You will lose any saved text conversations.

So my phone reset this weekend after trying to take a picture, and is now executing an infinite reboot cycle on the Samsung logo. I can't even do the 3 finger salute to re-format and start from scratch! No SD card fyi.
Has anyone tried sending their phone back to Samsung Repair center. Since the phone hasn't even been out for a year they said it would most likely be covered under manufacturers warranty, however they said I would need to provide a receipt, but since it was a gift from a family member all I have is the original box. They didn't keep the receipt (it was purchased online).
Just curious if someone else has had a similar issue. I figured taking it to an AT&T store will do me no good since Managers bonuses are directly tied to any replacements or damaged goods they take back if it wasn't purchased in their store.

did you guys figure out a solution to this? my phone keeps restarting now... at least 20 times a day!!! this is ridiculuous!! i bought this one last november and i'm pretty sure it's too late to complain.
what did you guys end up doing?

I am sorry to tell you this, but I had to buy a new phone. I discovered that one of the three golden battery contacts was bent. Tried everyone with no luck.
Sent from my SAMSUNG-SGH-I997 using XDA App

You should go warranty.

Bought open box at Best Buy. Stuck on Device Protection page?

Hi,
I bought this phone (Moto G5 Plus) as an open box item from a local Best Buy. The intent was to just turn it into a separate gaming device (primarily PoGo) so I'm not constantly killing my phone. I go to turn on the phone, but I can't get signed in. It's taking me to a screen and asking me to sign in with an account previously on the device. After some googling, apparently this is a device protection screen? I tried to factory wipe the data, but that doesn't seem to have worked. Is there a way around this or am I stuck driving 30+ minutes back to Best Buy?
Looks like it has Android 7.0 I think. None of the youtube videos with highlighting text are working. I only have copy and cut option.

rschlachter said:
Hi,
I bought this phone (Moto G5 Plus) as an open box item from a local Best Buy. The intent was to just turn it into a separate gaming device (primarily PoGo) so I'm not constantly killing my phone. I go to turn on the phone, but I can't get signed in. It's taking me to a screen and asking me to sign in with an account previously on the device. After some googling, apparently this is a device protection screen? I tried to factory wipe the data, but that doesn't seem to have worked. Is there a way around this or am I stuck driving 30+ minutes back to Best Buy?
Looks like it has Android 7.0 I think. None of the youtube videos with highlighting text are working. I only have copy and cut option.
Click to expand...
Click to collapse
Seems like the previous owner forgot to remove his own account from the phone. If you could get a hold of the previous owner and ask him to remove his account, that'd help you out. I'm assuming this device is still stock and unmodified in any way.

psychopac said:
Seems like the previous owner forgot to remove his own account from the phone. If you could get a hold of the previous owner and ask him to remove his account, that'd help you out. I'm assuming this device is still stock and unmodified in any way.
Click to expand...
Click to collapse
Got it at Best Buy so I guess so? It has a Verizon sim card still in it.....
I guess I'll just take it back to them?

rschlachter said:
Got it at Best Buy so I guess so? It has a Verizon sim card still in it.....
I guess I'll just take it back to them?
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Click to collapse
Yes but there is a way to bypass it. Google it. Should be something about wiping and flashing a newer stock build over it. That should do it. Or take it back lol