Related
Like a lot of people I've broken the mini-usb port in my Uni, thank goodness for Blue tooth,. I called the HTC service number to see if I could get them to re solder the port back on they said I need a new motherboard. My Uni works fine except that the batteries are slowly dying, but luckily I have a stand alone battery charger. In a nut shell the mother board is $200 is it worth it? There are so many new phones coming out that it really doesn't make sense to spend the money on it, but on the other hand rumors that TMO 3G network may support it give me a good reason to keep it. I truly like this phone and really don't want to give it up quite yet, so I ask you what would you do?
Oh yeah when I asked the service rep if was a G3/G4 board he had no clue the good part about it is that the US service center is in my town so I could drop it off and pick it up almost the same day.
Harry Tuttle said:
Like a lot of people I've broken the mini-usb port in my Uni, thank goodness for Blue tooth,. I called the HTC service number to see if I could get them to re solder the port back on they said I need a new motherboard. My Uni works fine except that the batteries are slowly dying, but luckily I have a stand alone battery charger. In a nut shell the mother board is $200 is it worth it? There are so many new phones coming out that it really doesn't make sense to spend the money on it, but on the other hand rumors that TMO 3G network may support it give me a good reason to keep it. I truly like this phone and really don't want to give it up quite yet, so I ask you what would you do?
Oh yeah when I asked the service rep if was a G3/G4 board he had no clue the good part about it is that the US service center is in my town so I could drop it off and pick it up almost the same day.
Click to expand...
Click to collapse
Of course it worth!!!
Go for it!
how bad is it? and where do you live? send me a pm if you want to keep it private. the reason i ask is if the pads on the board are ok, resoldering the connector is easy. for an experienced tech takes 5 minutes with a coffee break in the middle. lol. if you'd rather, i'll fix it for a lot less. let me know. i'll need to see pictures to confirm too.
Yes,
Soldering is quite easy. If you don't know how to do it, show it to someone with soldering experience.
The other choice is eBay: I bought my second unit for 142 Euro, which is about 200 US$. That was the price for a full functioning phone!
You might try to buy one with a broken screen for much less and exchange the board yourself.
I think 200 US$ for a new board is too expensive.
Cheers,
vma
If its working it surely worth it..
Yeah, I'll keep it...
When I talked to the HTC rep he said it was $200 to replace the mother board; but another rep called me back and said that HTC no longer supports it. The North American repair center is in my area, so they said take it over there and see, i haven't had time but i will just to see what the quote will be. as for the device itself, it still works I need a new battery barely holds a charge for the entire day, but it still an awesome device. But there are some new ones coming out ie. SonyX1 Eten's dual sim phone the Omnia and a host of others
I've had it for about 2 years and very little problems. Thanks for everyone support and will definitely keep it.
You're with T-Mo US, personally, I'd get a G1. $180, and it has Android... It's sickkkk.
"Not all the shiny things are gold"
At least now
Quote (in a year or two that Android OS gets mature & grows, and better devices made for it...)
Black93300ZX said:
You're with T-Mo US, personally, I'd get a G1. $180, and it has Android... It's sickkkk.
Click to expand...
Click to collapse
Yeah, Android looks good but I've learned a long time ago wait for all the bugs to go away before diving in. When Android has a form factor like the Uni I'll be all over it, I'm not a slider fan.
Me neither - either a candybar or a mini-laptop for me. Repair enough slides and flips not to ever want to touch one. As far as Universals are concerned, it's all in the definition. Once you will stop thinking of it as a cellphone and instead think of it as a mini-laptop and introduce it as such to your friends - you'll feel the advantages. You won't believe how many comments along the lines of "Wow, that's a tiny laptop you have there" and "How cool is that" I get every time I get my JasJar out. And then, of course, I go on and on about how it's so much better than a laptop, how I have everything I need not to use my computer, how I chat to my friends overseas on SKYPE, and on and on... haha
No doubt it is worth every bloody cent.
HTC customer service sux...
So this will be my last rant on this subject. I call customer service to get an RA# I explained to the rep what the problem is (note I have an O2 Exec in North America), she said that they didn't support that model, So I explained that its the same thing as the Tmobile MDA Pro at which point she says they support that model and gives me the RA#, but explains that they may not have the parts for it? I go to the repair center give them the RA# and wait after about 20mins. this lady comes out and says that we don't work on that phone but will have somebody else talk to me. The Product manager comes out and tells me that my phone is European and they don't work on it , at this point I tell him that its a MDA Pro with just a different housing he still disagrees that its a different phone that its not an MDA Pro(I'm in disbelief) so I asked if he had a motherboard for an Imate Jasjar or a Qtek or Vodaphone, basically every derivative of the Universal. He still argues that those are all different phones and they won't work,well since I was on my lunch break and did want to get pissed off i explained to him that he needs to understand the previous product line and that when I come back I want to talk to someone who knows what they are talking about.
I too can repair the USB connector for you, I'm UK based.
If you want it fixing let me know.
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
There isn't any question in this post.
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
Click to expand...
Click to collapse
1) It will likely be $200 or less even for upgraders a few weeks after release, assuming it doesn't sell out. Therefore if you wait and see what people experience with it and wait for some devlopment on it, then get the phone, you will be set
2) If something happens like a charging port breaking, that should be covered free under the warranty. If they charged you for it, then it's just because they can. Be smart and buy the $7/month insurance for your phone, then they'd probably handle issues like that for free, I would hope. Or you could always do the warranty through samsung if it came down to it. Also if you are waiting a few weeks before trying to get the phone, this gives you time to see if there seem to be any immediate build quality issues, from charging port trouble to other issues.
Guys, just because the OP didn't specifically ask questions doesn't mean there were obvious questions/concerns in there. Don't be dense/rude.
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
cachorropedorro said:
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
Click to expand...
Click to collapse
That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
hydralisk said:
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
Click to expand...
Click to collapse
!
lmaOFF!!!!!!!
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
Click to expand...
Click to collapse
For a guy who thinks $250 is a "super expensive price" you sure did bend over pretty quickly when sprint charged you $250 grand total for your 5 broken chargers. Although you are most likely just a stupid troll I felt the need to point this out. In the off chance that you're not a troll, please refrain from trying to open cans or peel potatoes with your usb port in the future, kthx.
DirtyShroomz said:
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
Click to expand...
Click to collapse
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
Click to expand...
Click to collapse
Both problems I had on my hero. But i didnt warrant it as big enough to go and get an exchange.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
Click to expand...
Click to collapse
My hero buttons are chipped as well, but that's just regular wear and tear... Most of the people on here don't put their phones down so it wears and tears a lot faster than a regular customer. I know plenty of people with a hero who don't have the chipped paint problem as well
I have a feeling the OP is going to a third party store and getting ripped off, because #1, if he had insurance and the phone *was* actually physically damaged, the Moment would cost $100 each time, and it would have to be through the insurance company. If he was buying new chargers, it's $40, but the charger has a 1 year warranty on it.
Frankly, I think this guy is either exaggerating, completely BSing us, or being ripped off by a third party store and for some reason isn't questioning it.
ben7337 said:
That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
Click to expand...
Click to collapse
To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
Thanks to the polite people who are trying to give me good advice. I'm relatively new to smart phones and the policies regarding phone insurance.
cachorropedorro said:
To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
Click to expand...
Click to collapse
One question then. How did they charge you $50 for the phone issues? I mean entropism brought to attention that the moment is a tier 2 $100 deductible phone. Any repairs would have to charge you $100 not $50. If this is all really true and is what happened as a sprint corporate store then please elaborate on how this happened.
I'm not sure why they only charged me $50. They gave me the option to get a replacement under the warranty for $100 after the third time I brought it in. I was underemployed so I could barely spare the $50.
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
entropism said:
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
Click to expand...
Click to collapse
ok will do, thanks
So last year I bought this Galaxy Tablet, and I've have loved it. Problem is, after the ICS update it developed a problem.
I would get a red x over my battery icon and the recharge rate would drop dramatically. After dealing with the foreign customer service crew, repeating my story about 5 times, I was finally allow to send the tablet back to Samsung for a repair. Two weeks went by, and finally I got my tablet back. First thing I did was plug it into my dock station.
Red X over the battery.
Took the tablet to Best Buy thinking perhaps my cable was bad, but still, red x over the battery.
Called Samsung again, foreign customer service is awesome, I had the guy inform me that this issue is a normal issue and not something Samsung delt with. Really? If it's not something Samsung deals with why did they repair it the first time.
So I told him if they were not going to stand behind their product that I'd just revert it back to the Gingerbread OS, to which I was informed I couldn't do. LOL.
I never did get an answer to what Samsung did with my tablet while they had it.
So after finally dealing with two other Foreign correspondents, I finally was able to send my tablet back to Samsung for round 2 of repairs. This time it appeared that they replaced the 30 pin input jack, something I found to cost a couple hundred dollars to buy outright, and received my tablet back about a week later. This was of course after the warranty ran out and they tried to back out of the repair completely.
So the tablet arrived, plugged it back into my dock.
RED X ON THE BATTERY.
Seriously? I mean wth did they do to my tablet while it was there? So this time, I called them again, and they have decided to give me a full refund of my Purchase.
So after a year, I'll be getting 500 bucks back.
Bottom line, don't deal with the foreign crew, ask for executive customer service. That will get you to the Americans, who actually make a valid effort to help.
I wasted a ton of time dealing with those guys.
bertacolypse said:
So I told him if they were not going to stand behind their product that I'd just revert it back to the Gingerbread OS, to which I was informed I couldn't do. LOL.
Click to expand...
Click to collapse
Well considering this device never ran gingerbread, he's correct
Sent from my Droid DNA
bertacolypse said:
So last year I bought this Galaxy Tablet, and I've have loved it. Problem is, after the ICS update it developed a problem.
I would get a red x over my battery icon and the recharge rate would drop dramatically. After dealing with the foreign customer service crew, repeating my story about 5 times, I was finally allow to send the tablet back to Samsung for a repair. Two weeks went by, and finally I got my tablet back. First thing I did was plug it into my dock station.
Red X over the battery.
Took the tablet to Best Buy thinking perhaps my cable was bad, but still, red x over the battery.
Called Samsung again, foreign customer service is awesome, I had the guy inform me that this issue is a normal issue and not something Samsung delt with. Really? If it's not something Samsung deals with why did they repair it the first time.
So I told him if they were not going to stand behind their product that I'd just revert it back to the Gingerbread OS, to which I was informed I couldn't do. LOL.
I never did get an answer to what Samsung did with my tablet while they had it.
So after finally dealing with two other Foreign correspondents, I finally was able to send my tablet back to Samsung for round 2 of repairs. This time it appeared that they replaced the 30 pin input jack, something I found to cost a couple hundred dollars to buy outright, and received my tablet back about a week later. This was of course after the warranty ran out and they tried to back out of the repair completely.
So the tablet arrived, plugged it back into my dock.
RED X ON THE BATTERY.
Seriously? I mean wth did they do to my tablet while it was there? So this time, I called them again, and they have decided to give me a full refund of my Purchase.
So after a year, I'll be getting 500 bucks back.
Bottom line, don't deal with the foreign crew, ask for executive customer service. That will get you to the Americans, who actually make a valid effort to help.
I wasted a ton of time dealing with those guys.
Click to expand...
Click to collapse
Sorry to hear about your inconvenience but the Galaxy Tab 10.1 was launched with 3.1 and up dated to 3.2 before 4.0. Both the said versions are called Honeycomb. Gingerbread is 2.3.
Sent from my Xperia Pro using xda app-developers app
Gingerbread LOL
Sent from my GT-P7510 using xda app-developers app
Sorry, I meant honeycomb, ive never claimed to be a pro.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
Glad you got your money back though!
Does Samsung handle customer service for the Tab 10.1 differently than the Samsung Galaxy phones? I cracked the screen to my GS III phone and the tech support people (and location I sent it to) were both in Texas.
Sorry but the dock was connected to your pc with USB?
Than the red X in your battery is normal USB charing is not supported on stock samsung rom's
And you have bringed it back realy?
Samsung service should know that
safariking said:
Sorry but the dock was connected to your pc with USB?
Than the red X in your battery is normal USB charing is not supported on stock samsung rom's
And you have bringed it back realy?
Samsung service should know that
Click to expand...
Click to collapse
He took it back to best buy.
I assume the tried it there as well with a charger?!
My adaptive charger died last night, made a poping noise and got that lovely smell. The phone is fine abd charged on an old charger. I used the samsung online support today and basically they won't help unless i send them the phone with the charger, this i cant do as i need phone for work. I can send the charger back for inspection but not yhe phone. So basicaly does anyone have any experience on how to get a new charger from samsung, i could buy a new one but a 1 month old charger shouldnt die
Just call again and speak to someone else. Make a pest of yourself if necessary.
Yeah i will do, i had apple phones for years but switched because i was sick of their communist approach to phone settings, but ill give apple top marks for their customer service. Here in Australia samsung only has a service center in sydney and melbourne, cant take it to any retail store that has a samsung desk
Hello community.
I have a recently purchased 6t. Upon arrival of my new phone, I have noticed that when I plug in the oem charger, there is fair play (wobble) in the port. Everything works fine etc. Charging, it clicks in.
This concerns me because I am very anal about charger ports wearing down in the long term future and am always careful when handling my phone while charging.
Does any one else phone do this? Is it normal?
It makes me worry connecting the headphones to the port if I want too and putting the phone in my pocket which I haven't done yet because of this issue.
I have contacted oneplus but it appears they are ignoring me as I never heard back from them.
I have to add that I am a little upset with their customer support.
Hey, I actually noticed this problem on my 6T too, but honestly, I've gotten used to it. I have also noticed that it tends to be a bit loose.....which means that sometimes, not all the time, a little pull can take off the charging cable. The same goes with the dongle. It gets annoying, but I'm certain that it was a manufacturer defect. I haven't emailed or talked to OP in any way yet, but if we get a larger group of people complaining about this, maybe we can get something done.
PS. Let me know if your type C connector is a bit crooked when it's plugged in.
Mine was bought off eBay (I know, I know) .. it was my second purchase.. the first one was purchased from eBay and worked great until I had realized its IMEI was bad.. and I dont have time to try to go into fixing that. But I can replace a flex port charger cable. I could tell the different right away. I made sure there was no excess debris, etc.. but I cannot FIND A REPLACEMENT ANYWHERE except for in China, which would take a month if I used normal shipping for the 5-10 dollars that it should cost. If I want something that'll supposedly come quicker, it would at least be shipped in the US or Canada or even the U.K. China takes months to ship for whatever reason.. they want $30 just for fedex. There's another youtube guide about replacing it that seems to be a bit cheaper and honest about pricing, but still over the stop.. something with eBay. I can't find it anywhere. I'm literally just about to return the phone and give up on the OnePlus 6T ... since it isn't an LG or a Samsung Galaxy Swhateverthe****, replacement parts seem rare and very hard to come by.
If anyone knows anything, please don't hesitate to at least post in this thread. I'd like to get a charger that isn't chipped and barely working. If a file is transferring and I move the phone the slightest inch, you might as well forget it. For me it's not that it's loose.. it's just straight up defective. I wrote it off for awhile but I tried to recently contact the eBay seller about getting a replacement and haven't gotten a response. I was hoping he'd just have one he could swap out or even one he could send to me and that do me enough justice, so long that it works. Shipping from China is basically like asking for a bad cable all over again unless you use a major shipping outlet i..e Fedex, UPS, etc..
ANYTHING on this would be appreciated. This is technically still under the vendor's warranty but I doubt he has many of these. It's a Worldphone, dual-sim, unlocked.. I'm trying to keep this one.. even though I could do the same thing to my T-Mobile and grab a simple dual-sim tray.
Don't know much about this site so do your homework 1st before buying.
https://www.fixez.com/oneplus-6t-ch...h1JWe-JM6MLYS3oEc2wYzJN87s3ld30hoCz5cQAvD_BwE
Best of luck.