Hey guys,
I've got a weird problem and I hope you could help. I got a transformer with keyboard dock from newegg about a month ago. Last week, the keyboard stopped working. The charging light on the dock turns on when the tablet gets docked and stays on. The transformer knows it's docked (there's a docked icon) but the Dual Battery widget shows N/A for the dock.
Originally, when this happened neither the keyboard nor the touchpad do anything. I did a factory reset and now Everything still doesn't work as before but the touchpad now works. Also, charging from USB works when the tablet is docked.
Currently, I'm trying to fully discharge the dock as I've seen hints that it might fix it but it's been taking forever and a half to discharge.
So, I come to you in hopes that you'll have ideas for a fix.
Also, the tablet and the dock should have the latest firmware installed on them currently.
First of all, I don't know for sure anything.
A possibility is you could have gotten a returned/refurbished dock. It's been worked on by asus people. When they put it back together, they accidentally flipped the switch that turned off the battery in the dock. They could also have been lazy and didn't check to see if the wire connecting the keyboard to the board was tightened in there. It could have fallen out after some time.
The point is you should RMA it.
It was working just fine for a month and then stopped. I probably will need to RMA it but hoping I wont.
Related
I got the dock this afternoon and it worked great. After about an hour of use I got prompted for an update. I installed it, and the tablet rebooted. I went to move the cursor, only to see that it wasn't there. Disconnected and reconnected the tablet and got nothing. Rebooted, nothing.
I tried doing a factory reset, and went back to .9 (from .13). Still nothing.
If I connect the tablet to the dock and plug it into my computer, it's still getting recognized. So I know there is at least some form of communication going through it.
Is there any way to reset the dock or something? Can I tell if it's charging? With the dock plugged into the wall, and the tablet connected there's no lightening bolt in the battery icon (there is if I just plug it straight into the tablet). It also appears that the battery is still going down with it plugged into the dock and the dock plugged into the wall.
Anyone have some suggestions? I'm going on vacation next week and really want to take this with me
You tried everything but the most obvious. Try pressing the touchpad on/off button... 4th button along from the top left on the keyboard dock.
stuntdouble said:
You tried everything but the most obvious. Try pressing the touchpad on/off button... 4th button along from the top left on the keyboard dock.
Click to expand...
Click to collapse
Guess I should have worded it better.
The dock doesn't connect to the tablet at all. There's no notification down by the clock. Hitting any button on the keyboard does absolutely nothing.
Also, I can confirm that it's not being charged. For the last hour, the tablet has been in the dock and plugged into the wall. The battery has only gone down.
What happens when you just plug the charger into the dock part, without the tablet connected? Does the little led near the adapter port come on at all?
stuntdouble said:
What happens when you just plug the charger into the dock part, without the tablet connected? Does the little led near the adapter port come on at all?
Click to expand...
Click to collapse
I see nothing with it plugged into the wall or the computer
I just installed Prime 1.3 which has the optional dock firmware. From what I read, it's supposed to prompt me to install it when the tablet is docked. It doesn't...
Sounds like you have a bricked dock then if no power light at all. It happened to a few people after the update. They had to RMA theirs. If you want more details on that you'll have to use search.
stuntdouble said:
Sounds like you have a bricked dock then if no power light at all. It happened to a few people after the update. They had to RMA theirs. If you want more details on that you'll have to use search.
Click to expand...
Click to collapse
Yea, awesome. Returning it through Amazon right now. Shame...definitely won't have one before I leave next week.
Navalhawkeye, I had similar issue after updating keyboard. Is there a question mark on battery icon?
When connected to the dock? No. It just shows the normal non-charging icon.
Sounds like yours is even worse than mine..
I can still use the keyboard and trackpad - it still charges my tablet when connected - but the dock battery itself refuses to charge now.
http://forum.xda-developers.com/showthread.php?t=1080137
You'd THINK there'd be some sort of 'reset to factory' keypress on the dock - or some way to reset it and its FW, but I haven't found anything.
fu utility
after looking into the fu utility that located in /system/bin/fu, it seems that after the firmware update, there is a service that updates the keyboard if a certain condition is met.
The command to initiate such update is:
Code:
/system/bin/fu -c /system/etc/EC/FU.cfg -d /system/etc/EC/FU-d.cfg /system/etc/EC/TF101-EC-0209.rom
I'm not sure its possible to run this command in unrooted device, so you'll probably need root.
Can someone verify this?
I got the red light come up . n the dock do not charge at all ( alway 0%)....
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khoabui said:
I got the red light come up . n the dock do not charge at all ( alway 0%)....
Click to expand...
Click to collapse
Solid or blinking?
Blinking sir!
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ME TOO i have same problem
B50 Tablet B50 keyboard dock.
Opened them both yesterday, updated firmware on both.
OP's #6 is true in my case. The checking and unchecking does nothing for me.
The keyboard dock does not charge at all either.
mmscuba8 said:
Navalhawkeye, I had similar issue after updating keyboard. Is there a question mark on battery icon?
Click to expand...
Click to collapse
I had a question mark on battery icon and dock was not being recognized, did not work, but it did charge. How did you solve your issue? I had to send both, tablet and dock in. Got my tablet back today, but dock is still with Asus...
brooklynite said:
B50 Tablet B50 keyboard dock.
Opened them both yesterday, updated firmware on both.
OP's #6 is true in my case. The checking and unchecking does nothing for me.
The keyboard dock does not charge at all either.
Click to expand...
Click to collapse
So replying to my own post....
I exchanged the keyboard at Bestbuy. The new one is also a B50 but the serial number is higher. This one does charge up to 100%. BUT touching any key will turn on the device (even when the new power saving option is checked) and it does drain the battery. With the combo off battery went down 6% in 4 hours.
Playing a 720p HD movie using MOBO player and lowest brightness takes about 20% of the battery every hour and it only uses power from the dock until it dies I think because tablet stayed at 100%.
I tested the combo for battery usage and here are the results:
Time Dock Battery Tablet Battery
5:00pm 56% 98%
Wifi Off, Screen Off
9:00pm 50% 98% (6% dock used in 4 hours of sleep)
Wifi On, Screen Off
11:00pm 46% 98% (4% dock used in 2 hours of sleep with WIFI on)
Wifi On, Screen On, Played 1.5 hour 720p HD movie using MOBOPlayer and went to bed and let it sleep 1min after inactivity (default)
9:00am 03% 93% (46% dock and 5% tablet used in 1.5hours of movie playing and 8.5 hours of sleep with with WIFI on)
I had the same problem with my Droid Inc., especially when i used a two dollar ebay charger but still with the factory one as well. Maybe every 10th touch get some reaction but thats it. I assume it has something to do with the capacitative screen but that means there some serious leakage in the charger...
By the way, this took me 5 minutes to write, this keyboard dock lag is really getting iritating.
wait, so are you saying you get lag on your touchscreen when you'red docked in as well since the dock charges the transformer?
I sort of knokw what you're saying, as this happened on my HTC evo a while back, but was fixed through kernel tweks and updates, but i've yet to come across this on my TF while docked/undocked both on and off the charger.
If you're updated on the latest firmware, and still doesn't work properly, i'd try a factory reset, or do a return/rma.
i understand that there is a slight lag when typing on your dock, but mine's barely noticeable once i get my writing going. This whole thing took maybe couple more seconds to write than it would on a regular laptop keyboard, if even by that much. I only notice lag when i'm deleting or backspacing.
If its charging off the dock its fine, its when either is plugged into the charger does it present itself.
The keyboard lag is a general issue. Yes im up to 3.1.
This happens on a number of tablets. The Nook Color has issue with not recognizing taps, entering double characters, or freezing while charging.
And then if your fingers are wet all bets are off. It goes into a loop with screens flipping back and forth.
Good evening,
I finally got my Transformer this afternoon and I have been playing around all the time. I didn't connect the dock until a few minutes ago and as soon as I did, everything worked fine instantly. Then a firmware update popped up. I thought yeah, why not?
The update failed which I thought was due to a bad Wi-Fi connection. Anyhow, I thought it wasn't a serious issue and that I could retry the update. But I can't. My Transformer won't recognize the dock anymore
What shall I do?
EDIT: Issue is resolved, exact reason unknown. Just let the dock fully charge and connect it without Wi-Fi before doing the update.
It happened to me as well. As soon as I connected my eee pad to the dock it would prompt me to do an update which would fail and freeze the dock. The caps lock light would start blinking and the only way to unfreeze it was to let the battery drain. Unfortunately there is no fix for this issue and I end up sending the dock to ASUS for repair. If there is a chance for you to exchange it do so ASAP. Good luck.
Sent from my SGS II using XDA Premium App
Thank you for this information. What a shame. I have the exact same symptoms, especially the capslock blinking which I googled for before posting here.
It worked again before, even though the dock's battery wasn't empty. I will try it later again. If it doesn't work I'll contact Asus.
Early adopters have these issues. Well, as long as the tablet part works, I'll be okay.
Sent from my HTC Desire using XDA App
I wonder if these dock firmware failures occur when the dock battery is too low?
Pretty sure my dock firmware update notification did not then trigger a download, I think this had already arrived with prior FOTA update, and the dock fimware update was triggered when first docked. I did charge the dock fully before docking the first time.
Sent from my Transformer TF101 using XDA Premium App
I was charging the dock for like 2 hours before I connected it. You think that wasn't enough? I'm going to charge it over night and then try again.
Sent from my HTC Desire using XDA App
Well, I didn't want to wait and as soon as I got the green light on the dock for being fully charged, I disabled my tablet's Wi-Fi and reconnected both. Then I could use my keyboard and mouse, which were slightly laggy at that point.
After a few minutes I re-enabled Wi-Fi and let it download the firmware update and install it without any trouble. Now everything works very smooth. A happy ending after all; typing this using my Transfomer yay!
Can somebody confirm their MobileDock version for me because I've only had one update to 3.1 (Build Number 8.4.4.5; MobileDock EP101-0209) and apparently there are no new updates when I check, but when I updated it the tablet wasn't connected to the dock.
When you do an update, it also downloads the update for the dock even if it is not connected. The next time you connect the dock, it will prompt you that there is an update for the dock which you can install.
Edit: Issue is resolved. The battery had to completely drain and no longer charge the tablet, and then further drain so the white caps lock light would stop blinking. Once the white light stopped blinking, the tablet recognized it again, and the firmware update was available and worked successfully.
Hi,
Has anyone else had this happen lately and have a working fix?
I just did the most recent OTA update and then it prompted to do the mobile dock update. I accepted, but the wifi wasn't working properly and it stalled.
I went to re-connect to the internet and I wasn't thinking and unplugged the dock to get the on screen keyboard working again and when I reconnected it tried to update again. It came back saying Mobile Dock update Failed, and the keyboard hasn't worked since. The Caps Lock key is currently flashing.
The only thing that works is the dock will charge the tablet. I tried draining the dock battery just now and its as far as it will go, but it still won't recognize it when I connect it back. For now I'll try re-charging the dock, but I get no indiciation that the charging is working on the dock when I plug it in.
Is there a way to manually re-update the dock with the microSD card? I try to do the system update and it says there isn't anything to do. Does anyone think installing Prime would resolve this, and then I could go back to normal 3.2?
Edit: So I just left the dock "Charging" for awhile, and now it won't charge the tablet at all. This leads me to believe that the dock won't charge anymore. I can still charge the tablet via the dock when its connected to the AC outlet. The white light is still flashing...
Thanks!
For some reason my tab thinks that it is charging (i have a lightning bolt in the battery icon in the botton right hand corner, when i go into tab info it says "Charging AC", and when i bring it to the unlock screen it has the batter % and "charging" underneath it. However, i do not have the orange or white charging/ charged light on the power button.
Does anybody know why this is happening to my tablet and what i can do to correct it.
I have tried plugging it in and charging it, resetting to factory defaults etc but nothing helps.
Thanks,
Mike.
Wowzer !!!
if the system think that it's getting juice... you might be the owner of the tablet that never die and lasts forever... LOL
see the positive side to things
J/K ... someone will come along with help and answer
maybe you could try and re-flash it with the latest full rom ??
i wish it never did, however the battery % continues to reduce.
I am not yet rooted so I cannot reflash.
I have spent a couple hours talking to Acer today, they have told me to ring high level support haha.
Just my luck eh
Took the tab back to office depot and got a replacement no problem
Lost my screen protector though
Mine does this as well.
The icons are all indicative of charging and yet, it's not plugged in.
I thought the upgrade to 3.1 from 3.0.1 would fix that but it did not.
Mine no longer does this. I think it needed a full charge to "set" the battery or to calibrate the charge detection software.
I dunno, all I know is that after the tab finally got a full overnight charge while it was turned off - suddenly this issue is no longer.
Same goes for the touch screen not responding while the tab was plugged in. That issue is gone as well.
Sent from my A500 using Tapatalk
hello,
I've looked on several threads, but didnt find any similat thread so I'll start a new one.
I bought my TF300tg several days ago and the problem is that the keyboard dock doesn't work at all anymore.
In the morning the tablet detect it when I restarted the tablet docked, it said "docking connected" but the dock battery was 0% although it should be fully charged (I left the tablet and dock to charge togheter over night). So, I disconnected the dock and after this is not recognised anymore, no matter what I've tried (reboot with dock connected or disconnected and connected after, removing the sim card etc).
Another thing, when the tablet is docked it keeps random rebooting every few minutes.
Other times (maybe it's a related problem) the tablet freezed with black screen (it started 2-3 days ago) and it looks like is not powered on, but actually it's on and the only way to start it is to reset it by keeping the power button pressed for 10 secs.
I have the latest software updates and I'm on stock rom.
Thank you.
Well lets start of with a few questions. Has your tablet been dropped lately? Are you rooted? Have you tried to do a factory reset? Have you tried a cold reboot?
lightitwithfire said:
Well lets start of with a few questions. Has your tablet been dropped lately? Are you rooted? Have you tried to do a factory reset? Have you tried a cold reboot?
Click to expand...
Click to collapse
No, it didn't droped, no harm at all.
I have stock rom 4.1.1. latest version.
Cold boot with docking keyboard either pluged or not didn't solve the problem.
Either hard reset folowed by cold reset. Further more, when I first docked the tablet...it reseted itself..)
The tablet charges from docking keyboard.
I'm not the only one with this problem, I've seen similar posts on other sites, but none were answered.
PS: my girlfriend has the same tablet, I will see who's the culprit.
PPS: I've tested the docking keyboard with another TF300TG. It's not recognized either and my tablet recognize the other dock. So, it seem that my dock has a malfunction. Pretty strange, though.
Later Edit: Due to the fact that the docking station was in the 10 days return period, I've returned it and it was exchanged for free.