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There has been a lot of discussion about warranty for galaxy s2 for users in USA.
I have found some definite answers. Summary is : none of them will get warranty in usa but needs to be shipped to UK/Europe.
I was planning to buy one handset but holding back due to the lack of warranty.
However if someone has got other info please add it here
1. Handtech : I sent a mail and this is the reply that i got.
If you needed to claim on the warranty for the Galaxy II then it would more than likely have to come back to us I'm afraid as it is only covered by a UK warranty. However, sometimes Samsung in Europe will help but we obviously cannot guarantee this as it would be their decision.
2. Expansys-usa - Talked over the phone -
Told me they will help me ship the phone to UK. But i dont know how fast that is going to be.
Hope this someone here
Pretty much as is and as has been reported .
Two warranty suppliers one the seller and two Samsung .
Samsung have said in the past that they cover warranty within Europe providing user has receipt from authorized seller .
jje
My company buys $10MM a year in Samsung TVs. My global account rep checked with the retail electronics group and said it would be serviced at any Samsung repair center worldwide. I'd take that over a shop clerks statement.
Here's an excerpt from the e-mail I received:
In the event that warranty service is required on your Samsung Mobile product and you are located outside of the country where it was originally purchased, the local Samsung entity in the foriegn countries listed below may be able to provide you with warranty service (labor or parts) during your warranty period.
Any warranty services rendered shall be in a manner consistent with the terms and conditions of the Samsung Mobile Products Limited Warranty. Warranty services performed outside the country of purchase may take longer if parts are needed to repair.
Samsung posted a reply to a consumer and that was the basis of my statement regarding warranty in Europe .
So one part of Samsung differers with another .
Personally if its an international model i would expect warranty to be covered worldwide .
Buy one from Europe break it take it to Samsung USA service centre will be the test .
jje
JJEgan said:
Buy one from Europe break it take it to Samsung USA service centre will be the test .
jje
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So true. That's the only real test. Personally, I'd rather not be first.
I was sending tweets to @galaxyssupport and they wouldn't give me the time of day. Referred me to SamsungUK as "its not a US market phone." SamsungUK has yet to repsond to me. That was a few days ago.....
Anybody have updated info on this? I bought from Expansys and would like to know who I would talk to regarding a warranty covered issue. Thanks.
jmwein said:
Anybody have updated info on this? I bought from Expansys and would like to know who I would talk to regarding a warranty covered issue. Thanks.
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What is the issue you are having? I'm getting ready to pull the trigger on one from Expansys.
Thanks
Not sure if this is helpful, but I bought from Handtec, had to return it for replacement (screen issue diff from ring or yellow). They shipped back using Royal mail, took forever b/c of the Canada post lockout.
The point is shipping back and forth for issues on a phone that seemed to have a propensity for initial quality errors, could get expensive.
benivolent said:
The point is shipping back and forth for issues on a phone that seemed to have a propensity for initial quality errors, could get expensive.
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How much did it cost and how long to did it take befoe you had a working phone again?
kbiz90 said:
How much did it cost and how long to did it take befoe you had a working phone again?
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Cost me approx 79.10cdn to ship back via Fedex. (Canada Post would have cost me $69 but they were on strike &or locked out).
Sent it back June 16, 2011 and received my phone July 11, 2011. (i had my old phone to use in the meantime)
It was just super annoying to check tracking and seeing that it hadn`t left UK for weeks because of the mail lockout, esp when they could have shipped it fedex. Oh well, at least I have it back now.
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
3_D said:
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
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did the samething.
I cannot believe this phone has not come out here.
Sent from my GT-I9100 using Tapatalk
3_D said:
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
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If you're in the U.S. might want to look into that. I called them before and because it doesn't have a standard U.S. warranty, it is not covered by Squaretrade.
Of course they have no way of knowing if your phone has warranty here in the U.S. or not, so they let you set it up. Make sure you can keep it, if not cancel it before the 30 free days are up.
You can buy a SGS2 at Amazon right now for $673 with free shipping (if you have Amazon Prime). Probably won't have to pay tax either unless you live in WA state (or some other unlucky state). Amazon has a 30 day return policy.
So, total Amazon cost without warranty is most likely $673.
If you buy from Expansys USA, you pay $700 plus tax. The tax for my state is $54. In addition, I give another online vendor my personal information and billing details.
So total Expansys USA cost is most likely $754. For me, it's an extra $81 over Amazon. Or 12% more.
What do you get for that $81? You probably get a two year warranty against manufacturing defects. Amazon is one month. It's unclear whether you have to ship it back to the UK. If you do and you pay the same as benivolent (thanks for the info, benivolent), you'll pay another $70 or so and wait at least 10 business days.
So, if you to ship it back the UK, total Expansys USA cost is most likely $824. For me, it's an extra $151 over Amazon. Or 22% more.
Even if you have to replace the screen which costs $350 (according to BarryH_GEG), the actual savings is $199 if you have to ship back to the UK or $269 if you can get it repaired at a Samsung service center. Of course, if a button fails after the first month, the savings will be much less or nothing at all.
So, from a breakeven standpoint, paying up for the warranty only makes sense if you think there is more than a 12% or 22% chance of something major breaking after the first month.
For me, the more like scenario is I drop or lose my SGS2.
Let's say we can get SquareTrade accidental damage from handling coverage for $94 or 14%. It might be useful if you drop your SGS2 in a puddle or drop it without a protective cover. In that case, you definitely want to buy from Amazon. However, that coverage is questionable given what Oat23 said. Your SGS2 may not be covered since it doesn't have a standard U.S. warranty.
Nothing will cover you if you lose your SGS2.
Personally, I never damaged any of my phones from dropping them and I never lost one. So it has paid for me in the past to forego insurance. That's hundreds of dollars in savings. If I continue my good luck, I'll save a minimum of $81 on my SGS2 purchase. Of course, whether you want to pay up for a warranty or insurance is a personal choice. However, they say the safest driver is one with a cop in the rearview mirror. Maybe the safest SGS2 owner is one without a warranty.
kbiz90 said:
You can buy a SGS2 at Amazon right now for $673 with free shipping (if you have Amazon Prime). Probably won't have to pay tax either unless you live in WA state (or some other unlucky state). Amazon has a 30 day return policy.
So, total Amazon cost without warranty is most likely $673.
If you buy from Expansys USA, you pay $700 plus tax. The tax for my state is $54. In addition, I give another online vendor my personal information and billing details.
So total Expansys USA cost is most likely $754. For me, it's an extra $81 over Amazon. Or 12% more.
What do you get for that $81? You probably get a two year warranty against manufacturing defects. Amazon is one month. It's unclear whether you have to ship it back to the UK. If you do and you pay the same as benivolent (thanks for the info, benivolent), you'll pay another $70 or so and wait at least 10 business days.
So, if you to ship it back the UK, total Expansys USA cost is most likely $824. For me, it's an extra $151 over Amazon. Or 22% more.
Even if you have to replace the screen which costs $350 (according to BarryH_GEG), the actual savings is $199 if you have to ship back to the UK or $269 if you can get it repaired at a Samsung service center. Of course, if a button fails after the first month, the savings will be much less or nothing at all.
So, from a breakeven standpoint, paying up for the warranty only makes sense if you think there is more than a 12% or 22% chance of something major breaking after the first month.
For me, the more like scenario is I drop or lose my SGS2.
Let's say we can get SquareTrade accidental damage from handling coverage for $94 or 14%. It might be useful if you drop your SGS2 in a puddle or drop it without a protective cover. In that case, you definitely want to buy from Amazon. However, that coverage is questionable given what Oat23 said. Your SGS2 may not be covered since it doesn't have a standard U.S. warranty.
Nothing will cover you if you lose your SGS2.
Personally, I never damaged any of my phones from dropping them and I never lost one. So it has paid for me in the past to forego insurance. That's hundreds of dollars in savings. If I continue my good luck, I'll save a minimum of $81 on my SGS2 purchase. Of course, whether you want to pay up for a warranty or insurance is a personal choice. However, they say the safest driver is one with a cop in the rearview mirror. Maybe the safest SGS2 owner is one without a warranty.
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Whoa, lot's of info.
For purchase, I'd go a third route - clove.co.uk. It's $415 GBP ($670 USD) delivered in three days. It'll be fresh UK stock. If it has a defect, you'd be stuck with one-way shipping but someone else had a problem and Clove was good to work with. By purchasing it in the country of intended sale it's covered by the two-year warranty. My company does a lot of business with Samsung and I was told that the phone could be repaired in the U.S. under their Global Warranty program. It's yet to be tested though. If I bought from Amazon it would be through them direct, not an affiliated seller. To your point, if the first phone's defective in any way, they'd be the cheapest and fastest way to get an exchange. Expansys-USA would be second but they'd be more expensive. Both Amazon and Expansys have shipped phones from funky places like Poland and Chile. I got my phone from the UK and it was perfect. I'm guessing with 3MM sold your chances of getting "perfect" would be a lot higher than "crappy" if you went the UK route.
As for SquareTrade they do cover grey market phones. If you can Google a 30% off coupon it's $94 for $600 of coverage for two-years. It's also transferable which makes the phone more valuable on eBay if you ever want to sell it. I'd bet they'd cover the cost of shipping to the UK for warranty repairs also - it's cheaper than them having to eat the phone at the full $600 of coverage. The screen alone is $450 to replace so, to me, the $94 is worth the piece of mind and as a back-up to the Samsung warranty.
Oat23 said:
If you're in the U.S. might want to look into that. I called them before and because it doesn't have a standard U.S. warranty, it is not covered by Squaretrade.
Of course they have no way of knowing if your phone has warranty here in the U.S. or not, so they let you set it up. Make sure you can keep it, if not cancel it before the 30 free days are up.
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You are correct. I checked as well a couple of months ago and they said if it is a UK version of the phone, Squaretrade will not cover it in the U.S.
One way they will know it does not have a US warranty is if you purchased it from and overseas vendor since Squaretrade requires you send in a copy of the purchase receipt. The other problem is even if you bought it from a US vendor and the phone fails in the first year, Squaretrade will tell you to work with the manufacturer since it is "covered" in the first year warranty period.
I guess another option is if you bought it from a U.S. vendor and you have an Accidental Damage policy you could smash the phone with a sledgehammer, accidentally, and try to submit a claim and pay any deductible. But if that doesn't work, all you have are pieces of the phone left.
BarryH_GEG said:
As for SquareTrade they do cover grey market phones. .
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The only time Squaretrade "may" cover a grey market cell phone is if it was purchased through eBay. Squaretrade has specialized warranties for eBay purchases. Otherwise, Squaretrade will not cover grey market cell phones.
On the cell phone warranty sign up page, in the fine print it states "The SquareTrade cellphone warranty prices listed above are applicable to new Cell Phones (with a full 1 year manufacturer warranty) purchased from authorized outlets."
Then on the grey market FAQ it states "SquareTrade honors every valid claim, and only voids a warranty if the item was never eligible for a Care Plan or in cases of outright fraud."
In the case on of a non-ebay grey market phone, it is never eligible for a Care Plan in the first place.
That is what they told me when I asked a couple of months ago. If you hear differently from Squaretrade I would love to know (and a contract name and email for Squaretrade to set me up).
FishTaco said:
You are correct. I checked as well a couple of months ago and they said if it is a UK version of the phone, Squaretrade will not cover it in the U.S.
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From their U.S. terms and conditions:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
Here's a link to their full terms and conditions.
http://www.squaretrade.com/merchant/learn/summaryPopup.html
I sent them my UK receipt to have on file so I can go paperless if I need to file a claim. My policy has been updated online to show "receipt received and on file." I checked a lot of different options and their the only ones I could find that would cover a grey market phone.
I'm not sure how sales tax works in the USA, but with Best Buy do you pay the same sales tax in store and online (for pickup at that store)? The store I am thinking of is EVERETT MA, 162 SANTILLI HWY.
Yes. It'll be the same tax either way
Sent from my PC36100 using XDA App
Sales tax is the precise reason (or at least large part) why I decided to purchase my 32GB grey GT10.1 from Amazon and not Best Buy. Well, in full disclosure I decided to take my business to Amazon because I purchased a presale on the GT10.1 from Best Buy and the store GM guarenteed me I would have it on June 17. Low and behold come June 17 at around 7:00p I walked in to pick it up and they said "ooops, sorry but we do not have it yet and no, we have no way of telling when they will arrive." (Okay, I'm done ranting now).
Anyways I decided to go with Amazon because there was no sales tax and they guarenteed I would get it in 1 day with the 1 day shipping option. Sure enough my GT10.1 arrived 1 day later and the beauty of it is, the fastest shipping option from Amazon (1 day) was HALF the price of the sales tax I would have paid at Best Buy. Sales tax would have racked out at $45.43 and the 1 day shipping option from Amazon was $19.
Simple math, simple decision. That and I would MUCH rather give my business to a company that will actually follow through on their promise. Thank you Amazon.
Sent from my GT-P7510 using Tapatalk
I would rather pay the sales tax which in this case is $37.50 as I have the option of returning it to the store if there is anything wrong with it. The tablet is being brought back to the UK for me next week so I need the quick turn around, rather than having to post it back to Amazon etc.
RnFstRuckHrd said:
Simple math, simple decision. That and I would MUCH rather give my business to a company that will actually follow through on their promise. Thank you Amazon.
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Yeah, tax is the reason I ordered mine online...of course, I'm sitting here without my Tab right now because I had to return it and get another one.
I just spoke to Best Buy in the USA, and apparently they have international warranty, so their UK branches will cover any devices that go wrong. I wonder if this is actually true...
rjohmit said:
Yeah, tax is the reason I ordered mine online...of course, I'm sitting here without my Tab right now because I had to return it and get another one.
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Why?
Sent from HTV Evo 4G rooted with UnrEvoked, running CM7, OC'd to 1.11GHz, via Tapatalk Pro.
yes I use to think that way also. But if you have problems and need to return if for what ever reasons. Then it's a problem.
Hello everyone. I'm about to buy the galaxy tab and was also deciding to pay the Best Buy tax or not. I noticed everyone said they didn't pay tax on Amazon but I am being charged $44. Could this be because I live in NYC? I noticed Newegg doesn't charge tax. Has anyone purchased their tab from them? Thanks
Edit: Nevermind, I just googled Amazon's tax page and NY is subject to tax. Guess I'll buy it in Best Buy.
hshah said:
I just spoke to Best Buy in the USA, and apparently they have international warranty, so their UK branches will cover any devices that go wrong. I wonder if this is actually true...
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Err, better read the fine print on that "supposed" international warranty, as there's nowhere it stipulates that you can walk into a bestbuy say in the U.K or BestBuy Canada for example and they'll service it. Doesn't work that way.
The so called international warranty the sales person is salivating to sell you (also known as Geek Squad Black Tie Protection, GSBTP) is a REIMBURSEMENT PLAN, insured by an insurance company. YOU Re responsible for having it repaired at your cost and then contacting a 1-800-number to file a claim. Either mail or fax your paperwork over and you are then REIMBURSED for "qualified" repairs. Accidental or physical damages are not available for "international plans", so even if you're suckered into buying the plan, at least don't let them upsell you on the extra accidental damage protection.
How do I know all this? Used to work there at a store located in a high tourist area and used to weep inside at the foreigners suckered into "international warranties" that were all but useless, even on some products that CAME with worldwide warranties like some Asus laptops, Olympus and Casio cameras and so forth. I still know all the tricks and trade secrets.
Sad really.
lyun said:
Hello everyone. I'm about to buy the galaxy tab and was also deciding to pay the Best Buy tax or not. I noticed everyone said they didn't pay tax on Amazon but I am being charged $44. Could this be because I live in NYC? I noticed Newegg doesn't charge tax. Has anyone purchased their tab from them? Thanks
Edit: Nevermind, I just googled Amazon's tax page and NY is subject to tax. Guess I'll buy it in Best Buy.
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I think this should help you decide. This is from Amazon Q&A.
The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment.
Items sold by Amazon.com LLC, or its subsidiaries, and shipped to destinations in the states of Kansas, Kentucky, New York, North Dakota, or Washington are subject to tax.
For sales tax purposes, electronically delivered products (e-books, e-documents, and electronically delivered software) are considered to be shipped to your credit card billing address.
No sales tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
Let me help you out a bit. If a store/retailer has a physical presence in a state it must charge sales tax so since best buy/ walmart etc have physical stores and shipping facilities in almost every state they have to charge sales tax online and at the store. With this rule online stores like newegg and amazon get away with not charging tax in states other then the ones they operate in. For example amazon has a large shipping and distribution center in Kentucky so it must charge taxes in that state.
Guys, i found these 2 sites selling the unlocked note for good prices, but i am not sure abt these websites, does any1 have any experience ?? please help me
http://www.bestnydepot.com/samsung-galaxy-note-gt-n7000.html
http://electroprise.com/samsung-galaxy-note-gt-n7000-gsm-hsdpa-quadband-unlocked-p-2911.html
I don't know anything about them but they both have physical locations in nyc for pickup (they're both in the Empire State Building so I wonder if they are affiliated).
That's a pretty good deal. Walk in with cash and you only pay them if it is legit. Might be popping by next time I'm in town.
Problem is i live in charlotte ... have to see if i could get some1 to buy it for me.
It would be gr8 if someone in NY can help me out with this, i can pay for the shipping to charlotte.
both are run by same people and both don't have them in stock. The next shipment they will get is like 30 phones in 3 weeks. I am sure they already have a huge list of orders but it seems, majority will not see a phone in a long time. I have a feeling, no body will get a phone from them. They are fake.
They both show Availability: In stock for me, weird how are you sure they are not in stock?
I called them as well and as live in newyork I told them I would like to visit them for pickup. but they say that dont have the stock now. I have quit my hope of getting gnote from them.
oO.. thanks man.. bogus then. thank goodness did not order.. best will get from handtec
Stay the HELL AWAY from those people!
I to saw the amazing prices BUT after doing some basic research - look around the web, just Google them and you'll find out. I, at first hurried to grrab that price, finally caught them yanking my chain.
If you call and ask questions after a while they don't even bother to pick up the phone - however - if you call from a different phone number they'll immediately answer. Once they recognize your voice they promptly hang up and your left talking to air before you realize you've been had!
Presently the best deal is at L2D2.com. They were somewhere in the neighborhood of $753 or so last time I read a post, which was yesterday.They also sell quite a bit of them - so I'm told - so having them in stock may be an issue. If you can wait it out that seems to be the best deal at the moment. You might want to check at Clove.co.uk too. It's around the same price, they have stock, and you get a cool flip-over case with it for free.
Good luck though and happy hunting!
Oh thanks, but yea regarding the cheap price.. handtec is the cheapest and they are quite reputed too.
I ordered mine from TechnoTradingHouse. It shipped today, free shipping.
$745
I spoke to one of the owners before it shipped. They seem to be trying really hard to build a good reputation (and they already carry a good one). I'd recommend them.
http://www.technotradinghouse.com/samsung-galaxy-note-16gb-factory-unlocked-new/
CGI_Ram said:
I ordered mine from TechnoTradingHouse. It shipped today, free shipping.
$745
I spoke to one of the owners before it shipped. They seem to be trying really hard to build a good reputation (and they already carry a good one). I'd recommend them.
http://www.technotradinghouse.com/samsung-galaxy-note-16gb-factory-unlocked-new/
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Here a week or so ago when I was looking for resellers in the US and ran across Technotradinghouse selling the Note on eBay I e-mailed them because I wanted to know how the Samsung warranty worked purchased through them and I was basically told that buyers are on their own to get warranty from Samsung and that they don't provide the warranty directly.
So that means if you want to cover your device your stuck paying for a third party insurer claim since the Galaxy Note imports have no US warranty and with the cost of a 2 year claim you could of just ordered from an authorized reseller like Handtec or Expansys-USA and gotten the 2 year Samsung coverage through them at no extra cost.
Handtec is also now only $710 shipped so unless someone can find a reputable US reseller selling the Note for $650 or less I see no point in buying an import from anywhere else if your in the USA.
Twohothardware said:
Here a week ro so ago when I was looking for resellers in the US and ran across Technotradinghouse selling the Note on eBay and so I e-mailed them because I wanted to know how the Samsung warranty worked purchased through them and I was basically told that buyers are on their own to get warranty from Samsung and that they don't provide the warranty directly.
So that means if you want to cover your device your stuck paying for a third party insurer claim since the Galaxy Note imports have no US warranty and with the cost of a 2 year claim you could of just ordered from an authorized reseller like Handtec or Expansys-USA and gotten the 2 year Samsung coverage through them at no extra cost.
Handtec is also now only $710 shipped so unless someone can find a reputable US reseller selling the Note for $650 or less I see no point in buying an import from anywhere else if your in the USA.
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This is good advice.
I am putting Square Trade on it, $124 for drops, spills, and accidental damage.
People need to evaluate the Samsung warranty + import fees and decide what's best for them.
CGI_Ram said:
This is good advice.
I am putting Square Trade on it, $124 for drops, spills, and accidental damage.
People need to evaluate the Samsung warranty + import fees and decide what's best for them.
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Yeah the additional accidental damage coverage may be important for some if your prone to accidents. But if your in the US there are no import fees for buying the Note from Handtec.
Twohothardware said:
Yeah the additional accidental damage coverage may be important for some if your prone to accidents. But if your in the US there are no import fees for buying the Note from Handtec.
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I didn't know that.
Hantec seems like the place to buy, right now, if you reside in the US.
Yup.. Handtec has the best offer till noe.
I just received an LTE version (SM-P605) and I am looking into the different protection warranties available. I have seen many mentions of SquareTrade (and it's even available from Amazon), but I haven't seen any mention of NegriCare (sold from Negri Electronics).
I'm looking at the accidental coverage, so it would cover drops, etc.
The NegriCare is a little less expensive, but has a $50 deductible. Does anyone actually have any experience with either?
Thanks in advance...
If you do use Square Trade, definitely get it from Amazon, the prices are much better. ST discount codes can be found easily but the Amazon pricing is still better.
I have the Square trade warranty but can't tell you how good or bad it is since I haven't used it.
Send me a private message if you need a discount code.
I've had two devices totaled and SquareTrade paid each claim within a week. NegriCare is just a white-label product offered through them but underwritten by a third party. Having insurance is only worthwhile if your claim is handled quickly and satisfactorily. That's definitely the case for me and those I know who've dealt with ST but a question mark for whoever Negri's using. Look at the T&C on Negri's site where they offer NegriCare and you should be able to fine the name of the company underwriting the insurance. Check the AM Best site to see their size, rating, and time in business.
P.S. - Never file a claim online with ST. You'll get some sketchy robo-generated answers that can elongate the process. Always file the claim with a human.
BarryH_GEG said:
I've had two devices totaled and SquareTrade paid each claim within a week. NegriCare is just a white-label product offered through them but underwritten by a third party. Having insurance is only worthwhile if your claim is handled quickly and satisfactorily. That's definitely the case for me and those I know who've dealt with ST but a question mark for whoever Negri's using. Look at the T&C on Negri's site where they offer NegriCare and you should be able to fine the name of the company underwriting the insurance. Check the AM Best site to see their size, rating, and time in business.
P.S. - Never file a claim online with ST. You'll get some sketchy robo-generated answers that can elongate the process. Always file the claim with a human.
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Thanks for the great info.
NegriCare is serviced through Mack Warranty
I recently had a tablet under warranty with SquareTrade that ended up getting damaged.
I filed the claim online which was rather simple and straightforward. Within a few hours, I received an email stating the claim was received and a 2nd day shipping label was attached. Sent the tablet that night and within a week, the claim was approved for reimbursement of the purchase price of the tablet. I elected to get my funds sent via Paypay (rather than a hard check), and the monies were in my account in a couple days after claim approval. In total, the process from filing claim to having money in Paypal account took a bit under 2 weeks.
Ensquared
harrychimp said:
I recently had a tablet under warranty with SquareTrade that ended up getting damaged.
I filed the claim online which was rather simple and straightforward. Within a few hours, I received an email stating the claim was received and a 2nd day shipping label was attached. Sent the tablet that night and within a week, the claim was approved for reimbursement of the purchase price of the tablet. I elected to get my funds sent via Paypay (rather than a hard check), and the monies were in my account in a couple days after claim approval. In total, the process from filing claim to having money in Paypal account took a bit under 2 weeks.
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I use Ensquared to insure my devices. The good thing is they cover international devices. I made 2 claims on my Galaxy Note 1 and they sent my replacements within 3 days. I have been lucky to get brand new devices each time. They get thier replacement direclty from the manufacture and at times they get them from Negri. they ship them to you overnight at no additioanl charge.
marshwc said:
Thanks for the great info.
NegriCare is serviced through Mack Warranty
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I had a Mack warranty on my old DLP TV that included bulb replacement and had a very pleasant experience with them when I needed a new bulb.
Hello,
As on the title, I bought a Galaxy S7 Edge from EbaY, seller doesn't give Samsung warranty. When i asked is there a Samsung Warranty for the phone? He didn't go into details and said we give 1 year seller warranty. It was £445, not fake but i noticed there is a black spot on the middle left side of the display. When i contacted to him regarding the issue, he offered £100 more discount. Why do you think he doesn't give a Samsung warranty? Should i take the offer?
No. Clear and simple.
what model do u have and where r u from?
if u have the right model for ur country shouldn't u be able to get it repaired by samsung?
AthiT789 said:
what model do u have and where r u from?
if u have the right model for ur country shouldn't u be able to get it repaired by samsung?
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It is G935FD. I live in the UK.
Update: Just called the Samsung. Because of it is not for EU market it wasn't under warranty the UK. £345 for a brand new galaxy s7 edge seems to be a good deal for me. That black spot it is not very noticeable. actually. Thinking of insuring the phone just for £9 a month and if the screen cracks one day all will be sorted with worst scenario for 1 year insurance cost which would be £108
High risk without good invoice/receipt and waranty
1 said:
Hello,
As on the title, I bought a Galaxy S7 Edge from EbaY, seller doesn't give Samsung warranty. When i asked is there a Samsung Warranty for the phone? He didn't go into details and said we give 1 year seller warranty. It was £445, not fake but i noticed there is a black spot on the middle left side of the display. When i contacted to him regarding the issue, he offered £100 more discount. Why do you think he doesn't give a Samsung warranty? Should i take the offer?
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I bought my first s7 edge from ebay and it had the same problem, i got a refund for it. Just tell the seller becuase it is faulty and has that screen problem you do not want it. They should then provide you with a return label or pay you back the cost of postage when they refund you. If the seller says no and isnt willing to take the phone back you always have ebay or paypal customer services, they will always take the customers side so you will get you money back one way or another. Just tell the customer services that you have been provided with a faulty product. Also paying £445 for a phone which has no samsung warranty in the uk isnt worth it.
Also you can purchase the s7 edge in most mobile phone shops for £500 maybe less now. I paid £500 for mine, it was brand new and sealed from a local store, this was about 3 months ago so you should be able to find it cheaper now.
Also the seller can't provide samsung warranty here becuase the dual sim variant of the s7 edge isn't available for purchase here in the uk, it's intended for the Asian markets.
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amar95353 said:
I bought my first s7 edge from ebay and it had the same problem, i got a refund for it. Just tell the seller becuase it is faulty and has that screen problem you do not want it. They should then provide you with a return label or pay you back the cost of postage when they refund you. If the seller says no and isnt willing to take the phone back you always have ebay or paypal customer services, they will always take the customers side so you will get you money back one way or another. Just tell the customer services that you have been provided with a faulty product. Also paying £445 for a phone which has no samsung warranty in the uk isnt worth it.
Also you can purchase the s7 edge in most mobile phone shops for £500 maybe less now. I paid £500 for mine, it was brand new and sealed from a local store, this was about 3 months ago so you should be able to find it cheaper now.
Also the seller can't provide samsung warranty here becuase the dual sim variant of the s7 edge isn't available for purchase here in the uk, it's intended for the Asian markets.
Sent from my SM-G935F using XDA-Developers mobile app
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Seller offered £100 discount for the defected phone. So it will be £345. I checked the Carphone Warehouse last week it was about £600.
1 said:
Seller offered £100 discount for the defected phone. So it will be £345. I checked the Carphone Warehouse last week it was about £600.
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I'm not talking about carphone warehouse, i'm talking about the smaller phone shops that are privately owned and stuff. And if you accepted the £100 back there isn't much you can do now.
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amar95353 said:
I'm not talking about carphone warehouse, i'm talking about the smaller phone shops that are privately owned and stuff. And if you accepted the £100 back there isn't much you can do now.
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Hmm. I don't trust to small shops much. it can be a stolen phone or refurbished. I haven't accepted the £100 discount yet.
Mine isnt stolen i know that. Mine was all sealed up with the plastic wrapper including the security tabs on the box. The person i bought mine from also showed me the receipt for his bulk orders of the s7 edge and the imei of my phone was on that list.
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If you bought the phone within the last 30 days you are covered by Ebay Money Back Guarantee -
"Item not as described
A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.
...
The seller has 3 business days from the request to respond to the buyer or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to step in and help.
The buyer must ship the item back to the seller within 5 business days from when the buyer starts the return. If a seller offered a replacement and the buyer has not shipped the original item back within 30 days of the buyer starting the return, we charge the buyer for the replacement.
If the seller offers a refund and doesn't issue it within 6 business days of the item's delivery to the seller, the buyer can ask us to step in and help for a period of 10 business days after the refund deadline has passed.
If the seller offers a replacement and doesn't ship the replacement within 5 business days of the buyer starting the return, the buyer can ask us to step in and help for a period of 14 business days after the replacement deadline has passed or the day the original item was returned to the seller, whichever is later.
If the buyer doesn't ask us to step in and help within 30 days of starting a request for a return (or the timelines described if a refund or replacement isn't received), the request closes automatically."
Source: http://pages.ebay.com/help/policies/money-back-guarantee.html
1 said:
Hmm. I don't trust to small shops much. it can be a stolen phone or refurbished. I haven't accepted the £100 discount yet.
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i would trust a small shop over a internet auction site. there is all sorts of scammers on ebay
1 said:
Hello,
As on the title, I bought a Galaxy S7 Edge from EbaY, seller doesn't give Samsung warranty. When i asked is there a Samsung Warranty for the phone? He didn't go into details and said we give 1 year seller warranty. It was £445, not fake but i noticed there is a black spot on the middle left side of the display. When i contacted to him regarding the issue, he offered £100 more discount. Why do you think he doesn't give a Samsung warranty? Should i take the offer?
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Click to collapse
It may end up causing a bigger problem... Samsung Uk may refuse to refuse to service an out of zone phone even if you're willing to pay for it.
I bought mine of amazon (US).. it wasn't much cheaper, but was available before i could hey out locally. Turned out, it was a phone from Egypt. Came fully sealed and everything. After about 6 weeks, i dropped and shattered the screen. Samsung us refused to service saying the parts are different and they don't have them. Note, that is probably more relevant to the US model as I believe the phones are slightly different due to different radio bands, and may not be applicable to the UK. But, be warned.