Database Users

Problems with PC Suite after upgrade

I am putting my problem here as i am a new member.
My PC Suite for X10 was working fine but last week i received firm ware update R2BA024 over the air. After that update, I tried to install PC suite on a new (as i bought a new PC) computer. however, after installation, PC suite gives message for software update, after following all the steps, at the stage where PC suite ask to remove the phone battery for 5 seconds and than connect the USB cable with phone while holding the BACK button, once i follow this step, my computer gets stuck and than i have to re-boot it. I tried installation on a 3rd computer as well to check but problem remains the same. However, if connect to my previous (1st) computer it does not show any message of software update and works well.
Can any body let me know what could be the problem and how i can over come. As presently it seems that I can no longer use PC suite on new computer.
Thanks

Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.

lol
XperiaX10iUser said:
Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.
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I agree wahhhh Can't stop laughing maybe his new with the android phone lol.... any way your x10 every computer is fine and its work flawlessly..ones u connected into your computer it will prompt u first the sdcard and u will see some option and u can install the pc companion coz its already inside the sdcard ohh

Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again

hi
zurkal said:
Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again
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what os version you have on ur new pc? is it windows 7, vista, xp? my nephew have windows7 laptop wen i plug in the usb cable onto my x10 it detects the new software and it installed automatically,,,, now you ca install pc companion and update service right from ur sdcard
on my laptop i have windows xp and its run flawlessly with no prob.....

I am using Windows XP professional. I have downloaded the latest version of PC companion version 2.00.142 and SEUS version 2.10.7.15. Both works well with my old PC as they were installed before firmware upgrade OTA to R2BA024. But incase i install these on a new PC and connect phone, PC gets stuck during the process as mentioned above.

ahhhhh!!!!! now i know what's the problem you need to factory reset your phone to refresh all the setting and update....but before that you need to back up your data..... go to settings-sd card & phone storage -factory data reset.... it won't deleted mp3,images,
wile the others to be deleted is contact,files, application downloaded, setting from the network but its ok it will prompt you automatically after you reset the phone....
good luck..... cross finger......

Thanks for the support. Just one more question - After Factory reset would i be able to receive again the latest firmware - R2BA024

Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck

zurkal said:
Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck
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what is the error message you get from pcs that does not work???

I had the same "problem"... Try this - Uninstall PC Companion > download the latest version (http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/pccompanion/xperiax10?cc=gb&lc=en) > Install new version

I donot get any error messags. After pc companio installatjon it says softwafe update is available. But at at the stage where it ask to remove phone batter for 5sec and than connect phone while holding the back button when i do so computer gets hang. I will try to provide screen shots later as well to give more clear understanding

Well as nothing was going well so i decided to go back to my old computer for a try. I uninstalled Companion and SEUS and than reinstalled PC companion on the my old PC. After reinstall Campanion showed the same message of a software udate available here as well. So I started the upgrade process again and it started downloading, installation was also started with out any problem. However, at the installation finalisation stage (very final stage) i would get a an error message that installation was not succesful and to try again. Tried several times and during this try again process I all most brick my phone as well as at one stage my phone started showing yellow Exclaimation mark (I was almost dead) But than lucky the update process completed and phone rebooted succesfully.
So i went back to new my compture to check it their AND every thing was fine there as well. PC campanion is working perfectly fine on it. I also checked it an a 3rd PC also for the sake of checking and there as well every companion worked fine.
After software upgrade, my phone now also has the option of Sync with Sony web as well as before it only showed the option of sync with gmail.
What exactly was the problem!! am unable to sort it out so far. And I wonder what will happen if there is another upgrade available????

Can't Connect via USB

So I had my phone rooted, and removed some of the ATT apps using instructions from here: http://androidforums.com/samsung-captivate/124736-t-bloatware-getting-your-way-delete-some.html
After doing all this, the phone still worked fine, but as of today I can't seem to connect via USB. ADB doesn't see the phone, and even if I disable USB debugging and attempt to just connect as mass storage, the drives don't show up in my computer like they used to.
I attempted a windows rollback to just before I installed the drivers, then reconnected the phone, but I did not get any message about unknown devices, and the phone doesn't seem to be in my device manager.
Can anyone help me out here?
Edit: Running Windows 7 x64

you erased something you werent supposed to. dl the dump posted here & move it to an Micro SD. Put it in your phone and use a program to move it from external to internal memory then load back all the apps you deleted.

If I had deleted something, shouldn't USB connectivity have died right after I did that, and not after a night of doing nothing with the phone?
Either way, How exactly would I go about restoring from that stock dump that was posted?

Mine is doing the same thing. Had a hard time with the windows 7 drivers to begin with though.
I am going back to XP when I get home. Will see if it will recognize it then.
Sent from my SAMSUNG-SGH-I897 using XDA App

Hm, an update on my situation: 3g watchdog died on me a couple times (gave me the popup, asked me to force close), so I decided to reboot the phone, and now everything works like it used to. I had also restarted my PC since the last time I tried (and failed) to connect over USB.
So if anyone else is having similar problems, I guess try rebooting both the phone and your computer.
I'm going to be keeping a copy of that "Rooted Stock System Restore" update.zip on my phone from now on, just in case.

The first Captivate I got from AT&T did the exact same thing right out of the box. I actually had to return it for another unit. Hopefully that was just a freak thing though.

I had a similar issue with windows 7 when I was first trying to connect via usb. Not sure if this will work for you, but I had to plug it into my rear port, the front ones didn't work just for the captivate.
Sent from my SAMSUNG-SGH-I897 using XDA App

it seems im having the same probs too i removed the att stock apps that were in one of the posts, im downloading samsung kies atm to see if that will help...
Edit, it did...windows and ADB redetected it.

I also rooted my Captivate and removed all of the AT&T crap. USB connection is still working fine under Windows 7 x64. Didn't install Kies or drivers either.

Halleleujah!
I had the same problem. Got this file from Samsung, and it worked on my Win7Ultimate 64 bit machine.

Try making sure you are back to touch wiz and see if it works... Worked for me.

I had some issues trying to get my phone to connect also ...
Windows Vista64 Ult.
Initially the MTP driver would hang when the phone was connected, and then eventually it would indicate that the installation was successful, then it would re-install itself after about 5 minutes. This was an endless loop which was severely draining of my system resources causing other applications to hang as well. I removed the drivers and ...
I downloaded the USB drivers from Samsung and installed them, when I connected the phone the computer did not recognize it, nor did the display on the phone indicate that it was plugged in. I tried several different USB ports.
I then changed the mode to mass storage and the phone was recognized, but both the internal and my secondary memory cards displayed 0 bytes free of 0 bytes available.
I downloaded the UK version of Kies, this was an utter waste of time. The Kies utility was not able to connect to the phone at all. I mass storage mode Kies displays an alert that it is not compatible, and the same goes for media player mode. If left in Kies mode the phone displays "connected", but the Kies utility just displays "connecting" and never progresses. Uninstalled Kies, and re-installed the Samsung driver ...
Connected the phone in Media Player mode, which is allowing me to access both memory locations without difficulty. Though windows pisses me off every time I connect the phone because it wants to sync windows media center with the phone ... though this is easily ignored.
Has anyone gotten the Kies utility to work with the captivate?

Battlehymn said:
I downloaded the UK version of Kies, this was an utter waste of time. [...]
Has anyone gotten the Kies utility to work with the captivate?
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Try the Canada version, that's been working great for me, in Kies mode and all.

I had the similar kind of issue, look for the thread with ODIN and windows drivers, that is what worked for me...

How can connecting a device to PC be so hard...

I am a proud new owner of shiny new Galaxy S Vibrant. I was working on new wallpaper, and trying to resolve the issue of why my custom 960x800 wallpaper was not as sharp on my phone as it is on my desktop. That was yesterday, so today I thought I'd give it another go, but now for whatever reason, my phone wont' connect to my PC. I am running Windows 7 32Bit. I have seen all the issues others have had connecting to their PC. I have tried all suggestions from those other threads, and none work. But here's what really annoys me, each time I attempt to connect my phone to my PC I get various responses from my PC. Sometimes the PC says "installing drivers," but it fails to do so, other times in the upper right corner of the Kies window it will say "connecting device" but never does. Some times the mtp application screen on the phone flashes as it attempt to connect, other times it doesn't flash, but still say its attempting to connect. I was able to connect once today. But after disconnecting, it has gone back to not wanting to connect. I'm not even trying to connect to Kies anymore, the phone won't even get recognized as a mass storage device. I tried the phone on different USB Settings (ie. Ask On Connection, Samsung Kies, Mass Storage, etc...), also tried unmounting and mounting internal SD card (don't have external sd card) and still no success. I tried uninstalling and reinstalling drivers, and rebooted PC and phone. I did the dreaded formating of the internal sd card and Even rebooted my patience, but still get no love between phone and PC. I think it's juast a matter of bad bad bad Drivers, not the Kies software itself. The driver is what makes the device and PC comunicate. I think Kies itself is ok. In a world of plug in play, what a way to put a damper on a completely otherwise beautiful mobile phone experience.

ive had some problems with kies but its always when ive flashed new firmware and my only solution was to uninstall kies then reinstall.
i dont think it should be called kies cos kies open doors and let u enter while this kies shuts the door and wont let you fooking in.
regards

Problem with Gingerbread upgrade through Kies

I am trying to upgrade to ginger bread from froyo using Kies (Phone Galaxy S I9000)
1) I am able to connect to Kies
2) It is telling me that firmware update is available
3) When I try yo back up contacts error message appears
4) It started downloading components but in background i can see device is disconnected
5) Again it starts connecting
6) It gave error message "device not responding.. To resolve this issue, reboot your device"
I repeated steps several times but same result. Any help please??
Please find screens attached

I would suggest that your first action, if there is one available, is to try upgrading via another computer. Although the latest Kies seems to work on more computers, there have been random problems with connecting phone to Kies in the past.
I have tried to upgrade my phone using a computer running XP SP3, never worked, Vista, only works with the latest Kies, and windows 7 64bit, always worked.
Hope that this is some help.

Hello I tried it in two different laptops but result is same
1) Windows XP 32 bit
2) Windows 7 64 bit

There is a long thread on the Kies/Gingerbread update here: http://forum.xda-developers.com/showthread.php?t=1211939. You should have a look through it.
I had the same problem you're experiencing, on 3 separate computers running WIN XP. The cure was to delete the installed Samsung USB drivers (do this via the Add/Remove programs in WIN Control Panel). Reboot the PC, clean up the registry (I use Glary Utlities). Launch Kies and tell Kies to install the drivers. This worked for me.

win7 x64 drivers - unknown device ffs!!!

this driver problem is driving me crazy. it's the same story in XP as well.
i think it stems from the fact i've messed around with so many different drivers that my 7x64 and XP machines just don't know what to install anymore.
it has worked in the past. first time i rooted this phone i had to mess around with win7 drivers (to the point of almost giving up) to get windows to recognise the device at each stage of the root. this was done using a combination of HTCSync 2.0.33 and PDAnet's drivers.
since then i've had to flash to stock for an RMA, then went through the whole nightmare process again a second time. i mistakenly assumed that it would be easy the second time..
I've just accidentally flashed back to stock again, and this time it doesn't matter what i do, i just can't get these f*****g drivers working! same story on XP (which has also had numerous drivers installed over and over again).
i've even taken the phone apart to check nothing's damaged and tried a different usb cable, and un/modded google drivers.
one thing i noticed is that after rooted and flashing cymod, the previously working drivers no longer detect my phone.
has anyone had a similar experience?