Database Users

Cracked LCD Screen on 614C

Hiya guys.
Ive just found my precious 614c with a rather nasty crack in it after my toddler got her hands on it, the crack is on the right side, it looks like it was bitten, and it's caused about 5 cracks in the screen. i only bought the damned thing in march - but what do you suggest? there is no other damage to the machine at all that i can see, just the screen is broken.
Advice / tips would be very much appreciated.
Scrat

Pretty sure warranty does not cover screen damage
http://www.ipaqrepair.co.uk/ipaqpart1421.html
seems like its a hard repair. Unless your good with soldering.

sadly it is the LCD itself its bleeding badly into the display - i think i'm screwed aren't i
I shudder to think how much it will cost to repair from HP; though i will enquire before looking into repairing it myself.
if you have anything else i could try i'd really appreciate it. i'm away to a foreign country for a long time in june and it looks like i'm screwed now without this phone
Scrat

ask at HP, some models are covered by a special warranty. I had broken my screen too and HP exchanged my broken phone with a new one for free.

you can buy the lcd and screen dgitizer and repair it yourself. I had this same problem and managed to buy it and repair using very detailed step by step guides all from this site:
http://www.repairhppda.com/lcd-with-touch-digitizer-for-610-series-p-523.html
all up costing under $100 delivered.

Scraticus said:
Hiya guys.
Ive just found my precious 614c with a rather nasty crack in it after my toddler got her hands on it, the crack is on the right side, it looks like it was bitten, and it's caused about 5 cracks in the screen. i only bought the damned thing in march - but what do you suggest? there is no other damage to the machine at all that i can see, just the screen is broken.
Advice / tips would be very much appreciated.
Scrat
Click to expand...
Click to collapse
This is a good offer too:
http://cgi.ebay.com/New-LCD-Screen-...66:2|39:1|72:1205|240:1318|301:1|293:1|294:50

(2010 JAN 05 UPDATE) Thin layer of coating coming off the HD2 hardware buttons edges

Please look at the photo.
I just wonder is this just the protective layer of paint or some coating that I should peel off, any other user's experience the same ?
i have reported to HTC, waiting for reply... But I m not in the country that I ve bought the phone now... I wonder can I swap it like 6 months later if it's manufacturing defect.
Update 03/01/2010:
I got a reply from HTC:
__________________________________________________________________
According to the picture you provide, there should be slight appearance abrase in the button. Taking of this small layer of plastic would not affect the function of the phone. you may either leave it as it is or take it off. Thank you for your cooperation.
__________________________________________________________________
Update 04/01/2020:
I follow HTC instruction and peel/scratch away the coating of the HOME button only with finger nails.
The metallic effect's gone, and become just a normal black plastic key.
There are lots of micro lines on the button which cannot be seen on the photo.
It is still acceptable, just that I m not happy about a flag ship device's paint/coating came off so easily.
These are the photos
http://picasaweb.google.com/uccoffee.forum/20100104#
The button actually look nice without the coating in the photo comparing with the one next to it which the coating is coming off.
I m thinking should/can I ask for buttons replacement, or it is just a waste of time cos those buttons coating will eventually come off after excessive use.
i still love my HD2 , just a bit sad about so many problems
Update 05/01/2020:
i got HTC reply, nothing much they can help since I m not in Hong Kong.
Anyway, the girl from HTC said there was no one complain about the key's paint coming off.... I just wonder can those people who 's got problem and voted yes, would you mind at least send a complain letter to HTC please.
http://www.htc.com/hk-en/CS_Mail.aspx

yep my button is peeling too I had it 4 2 weeks

no problems here. hd2 is 6 weeks old ...

It's the metallic coating, if scratched away, it looks very plastic. ...

Simililar things have happened to my keypad in less than 2 weeks, and I always put it in its pouch. Guess we aren't lucky

not yet
I only use my HD2 since ~10 days, and do not have this exact problem, yet.
With my previous device (HTC Touch Pro) however, I had a lot of problems with peeling off coating (in TP case it was the plack paint peeling off the housing).
I also have the problem, that I use to buy my devices in Europe with WWE roms, and then take them with me to Japan, where I currently live.
This constellation is a nightmare for warranty return/repair with HTC, as they ask you to sent your device to where you bought it.
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
As soon as my HD2 starts loosing paint or coating, it will contact HTC global rapair in Taiwan again, but this time I will not accept to pay for the repair but push for good will.
The world gets smaller and smaller, customers do not stay in regions where they purchase devies. It is time for companies like HTC to adapt.
My girlfriend bought an Apple iBook in the US. In the menatime we moved to UK, Belgium and now to Japan.
She had warranty repair done to her iBook in all of those contires without an problem, so it should also be possible for HTC, if they just were a little bit more end customer oriented, but now that they try to market HTC as a brand, maybe it will come.
As a customer paying 500+ EUR for their products, I will not take NO for an answer.

Mine is actually worse than the photo in this post. I thought it was a temporary cover when it started to come away, like some buttons/screens have when a phone is brand new.

max1274, how bad is it? post some pic if possible
I only had my HD2 for 30 days....

I use my hd2 for five weeks, no problems so far. Hope to stay that way.

Its not even that bad, but yes very thin layers go off around the edges

Snap
Same here pal, it happened on my diamond as well.
**** happens i suppose

6 weeks... no problem

Damn.. Seeing things like these makes me want to go back to the shop and return it! Mine doesn't have anything but I am "EXTRA" careful with it but if it has happened to so many people it will probably happen to mine to. I cant stand paying 669€ (Portuguese value) for a phone that doesn't keep it together!
I get mad with these kind of problems!

Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.

Mines fine as well. But you know, the early batches of the HD had surface coating scratch, crack and chip problems. I bought my HD2 a month after they were first offered in the US, hoping to avoid the common problems, which were mostly ROM, but now I think maybe I dodged the bullet on this as well.

aro said:
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
Click to expand...
Click to collapse
Actually I would like to know.

Ibb1982 said:
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Click to expand...
Click to collapse
I was wrong! I checked my phone at night, and guess I couldn't see the minor peeling I have on the home button. Now I've seen in proper daylight I can see mine is peeling.
This sucks big time. Anyone have any feedback from HTC?
I've also sent a support request via email from the HTC website via http://www.htc.com/uk/CS_Mail.aspx , hope they get back to all of us soon.

Got a response from HTC
HTC are quick, within 2 hours I received a response to the peeling issue:
"We are very surprised to hear that you have an issue with our HTC handset.
If you are within 30 days of purchase, you can book our handset for a DOA (Dead on Arrival) via the retailer. Everything that came with the phone including the box will need to be returned. A DOA can only be booked if there is no mis-use or damage found on the handset.
If you are outside of 30 days, please call us in order to book a repair service.
http://www.htc.com/europe/CA_Hotline.aspx
Please note that the repair centre will need to see the device before diagnosing whether the fault is covered by the Warranty or not. We can not specify a cost until the repair centre has seen it first.
Please see full DOA/Exchange Procedure below if you are within 30 days of purchase:
We can have the device repaired for you, however if you wish to exchange the device and it is less than 30 days old, please return it to the point of purchase for exchange.
The retailer may not be willing to exchange your device depending on the terms of sale you have agreed with them, this is their right and HTC cannot intervene on your behalf.
If an exchange is refused by your retailer then we can still arrange a repair for the device, but we cannot exchange it.
In the event that a repair becomes necessary and you do not wish to arrange it with your retailer please call quoting your reference number (e2e ref) if you have one.
Thank you.
-If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
HTC Customer Support Team "

Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.

sunking101 said:
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
Click to expand...
Click to collapse
Until they see them though, they're not going to think its a problem. Catch 22 all the way!

Pretty sure I just got ripped off...

So I won a very nice looking MT3GS on eBay, knowing full well it was stuck in fastboot. The guy said it had a software problem just needed to be reflashed, but he didn't have an SD card so he didn't do it. $130 and all I have to do is reflash it? What a deal!
But after receiving it today and playing with it for several hours, I realized this wasn't going to be that simple. First, because the volume buttons don't do anything, so I can't move around in fastboot. And second, because after trying to insert an SD card, I noticed the writing on a microSD card which was already inside the slot but was broken in half...(ugh). So I took it apart and noticed this phone has obviously taken a swim...I also found the volume switch ribbon to be broken in half (ugh, again...), which I assume was from a botched drying attempt.
I'm trying to get my money back right now. I'm pretty furious. But if I can't, is there any hope for this thing? Could a faulty touch screen could be causing it to go into fastboot? I disconnected the display cable and powered it up, and the motor vibrates as if it's booting normally, but I don't know if that means anything.

If you don't get any response from the seller then there is another recourse. If you paid for the device through paypal then you can file a claim through them. Paypal will take care of contacting the seller. If they don't respond then they must give you your money back. If you can provide proof that the item was not as described then you should be fine.

smockonallama said:
If you don't get any response from the seller then there is another recourse. If you paid for the device through paypal then you can file a claim through them. Paypal will take care of contacting the seller. If they don't respond then they must give you your money back. If you can provide proof that the item was not as described then you should be fine.
Click to expand...
Click to collapse
This is precisely the case. The buyer protection policy allows you to put a claim in with PayPal. You basically state the phone has signs of water damage, and the claim is that water damage was not disclosed in the item description. They'll first pull the money from the seller, then ask you to send the phone to them. If they favor your side, you'll get the money and the seller will get the device back.

Do this: disassemble the phone, and soak it in denatured alcohol for a few minutes, let it air dry for about an hour and reassemble. But it has to be denatured alcohol, nothing else. The alcohol will make any leftover moisture evaporate.
That was the issue with my phone, the ebayer said it had taken a swim and was stuck in fast boot. Basically the buttons were shorting causing it to hold down the volume button.
Sent from my T-Mobile myTouch 3G Slide using XDA App

Thanks for the responses guys. Yeah, I was thinking the controls on the face are shorting out. That's what it acts like.
So I contacted the seller, and he was very sympethetic about the situation. He said he bought it from someone else and didn't know it was in this kind of condition. He said I could send it back for a full refund or keep and take a partial refund. I'm tempted to take the partial and fix the phone up, but I don't know how much of a refund I should ask for. How much do you think it's worth in its present condition?

I'd get your money back. The prices on these phones are dropping fast, so I don't see much point in trying to flip it.

I think u should keep it and ask him to send you $70-$80 back then try an fix it...atleast that's what I would do.
Sent from rooted Mytouch slide.

Decided to take Megan's advice, as I like a good challenge. The seller (who turned out to be awesome btw) agreed to my offer, so I wound up paying $40 shipped for it. I can live with that. Time to fully disassemble it and work some magic...

tobeyp said:
Decided to take Megan's advice, as I like a good challenge. The seller (who turned out to be awesome btw) agreed to my offer, so I wound up paying $40 shipped for it. I can live with that. Time to fully disassemble it and work some magic...
Click to expand...
Click to collapse
Hey keep us updated, not sure about smart phones but the freezer trick always worked for me on the older flip phones for water swims.
my laptop i spilled water all over it, and it stopped working, took out hard drive, cd drive, etc, and i soaked the motherboard in Alchohol for an hour and then let it dry for a week, put it all together and it worked again, only thing i had to replace was the keyboard which was 20 bucks on ebay.

Lost Volume Button! WTF!

Hey Guys
I just wanted to know,if someone of you got the same experience than me!
Today my Volume +- button popped out and I cant put it back beacause the sluggy glew stuff under it doesn't hold it anymore!
I mean what is that..
So this phone only gots two mechanical buttons and I lose one of 'em ?! Hahahaha thats so poor!
Do you think I can get it to repair or replace the phone?!
I still got warranty and I pay for it every month... so what do you think?
Anyone had this problem too?!
Thanks in advance and sorry for my poor english

Contact HTC. They will probably issue a replacement for you.
Sent from my Desire HD

Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"

Hi, I had same problem, it came off but luckily I didn't lose it and super-glued it back on which is ok but not perfect, but I see you can get replacements on Ebay for about £11.00 delivered from Hong Kong. And its a different fixing so looks like it would not come off again. Think I will get one myself.

that sounds bad.
suggest using a case to prevent this.

Mine was in a case, it was the constantly taking off the battery cover to replace the battery (due to crap battery life) that made it come off.

Happened to me, DO NOT contact your carrier. Get straight onto HTC, it is a hardware defect and you are covered for 2yrs with them. Mine was picked up the day after I phoned them and returned fully functional for free three days later..
Here are some numbers to phone..
HTC email said:
Alternatively you can contact us on +44 (0)8458900079 (within UK) or on +44 (0)1279 206906 (outside UK) to arrange your booking.
Click to expand...
Click to collapse

eadon said:
Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"
Click to expand...
Click to collapse
You shouldn't have accepted this! That's a bit like a door coming off your car (extreme I know) then your dealer claiming accidental damage.
Try and deal with the manufacturer directly if you can.
Sent from my Desire HD

eadon said:
Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"
Click to expand...
Click to collapse
Disgusting, write back to them saying you've done some research and there is no way you should have been charged as HTC them selves fix it for free and say you want your money back or will go through trading standards. Either way you will win.

Well I brought it to my O2 store today ( it's where I have bought the phone )
They said they're gonna send it to HTC. They'll prolly repair it. But this guys gave me everything ( battery and all covers back home )
If they're gonna say I gotta pay something to repair this thing, I'm gonna fire up the hell for them.
I mean, that not supposed to be... I have probably opened the battery cover only 3-5 times. Isn't it built to last for longer

Would HTC still fix this if you are rooted and have a custom ROM?

Better to take it back as u got it tbh! What i always do so dont get asked crap n saves any hassle!
Sent from my HTC Desire HD using XDA App

raze599 said:
Would HTC still fix this if you are rooted and have a custom ROM?
Click to expand...
Click to collapse
I unrooted it and made S-ON... to avoid any stupid questions
Even tho they shouldnt make problems, cos how can a custom rom brake a button

My volume up button is now broken, but have no time to go for replacement yet. The app Quick Settings is really useful for me now. It replaces the long press on search button to a customizable control panel.
This will do a job.
iMHO, volume buttons are the worst about this phone. Second worst thing is the battery cover.
Sent from my HTC Desire HD using XDA Premium App

vorapoap said:
My volume up button is now broken, but have no time to go for replacement yet. The app Quick Settings is really useful for me now. It replaces the long press on search button to a customizable control panel.
This will do a job.
iMHO, volume buttons are the worst about this phone. Second worst thing is the battery cover.
Sent from my HTC Desire HD using XDA Premium App
Click to expand...
Click to collapse
Yeah.
Well I actually need my phone daily as navigation system and stuff. I really miss it right now got such a crappy Nokia 61...sumthing.
Well... you are right. the volume button feels so cheap and the backcovers are the worst I have seen on a phone yet. they dont even look nice.
The Sensation looks way better.

My volume + but is actually quite stiff and you have to press it that bit harder to get it to work.
Shall I leave it for now I'm not too bothered if it does break then I can get it replaced?
Sent from my Desire HD using XDA App

I accidently bent/snapped mine as I thought I was pulling out the battery compartment. It was dark and I was tired
Followed advice on here and rung HTC and my network 3 who both said I'd have to pay for repair.
Looking at getting the part on eBay however the delivery is estimated between 12 and 35 days! The price is a joke as well, £12...but it's more the delivery times from Hong Kong that I don't want.
Does anyone know any alternative ways to source a volume button please? Any quicker ways? Thanks

Unfortunately those seem to be the only ways unless you can find a local dealer of them. Try a phone repair shop.

I have read something about guarantee and software mods. When it's a hardware problem, that can't be caused by the software it isn't necessary to unroot and so on. So when they say, they won't repair it because you lost your guarante, you can assort on your right.
But I recommend to unroot and so on to avoid any problems with HTC.

Same to me guys, was very hangover and tried to replace battery but i removed the volume "-" instead ehhe
i'm on chat with htc right now.
They say that will send somebody to pick up the phone , analyze the problem and they will see if everything is under guarantee or they will estimate the cost ... something that i can or can't accept, anyway they will send back me the phone in likely 2 weeks with a cost of 20€ for the expedition .

[Q] Digitizer Not Responding

Hi members of XDA!
I have a problem... Last night I was sending some SMS, went to sleep (for 3 hours), woke up for some reason, no idea why, wanted to check my phone, and I couldn't unlock it. The digitizer wasn't responding to my touches.
I tried restarting it, no luck either.
Then I flashed a new ROM (went from WP7 to Android), still no luck.
I tried with & without SD card and Sim card
With & Without charger
I have no warranty on this phone.
Is there something I can do before using this phone as an expensive paperweight?
PS: I'm in Europe, using tmous hd2 if that's any help.
Thanks in advance!
-h0ng
UPDATE:
I just managed to slide and unlock the phone ONCE, then I locked it again to see if the digitizer was still working, but no..... it's dead again.

Same exact thing happened to my phone.. The digitizer is dead (some say that it's becuase we use the "hang up" button to shut off our screen. The key is located directly above the flex printplate from screen and digitizer to the mainboard..)
I sent mine to some repair shop in UK (I live in Denmark)

Decoid said:
Same exact thing happened to my phone.. The digitizer is dead (some say that it's becuase we use the "hang up" button to shut off our screen. The key is located directly above the flex printplate from screen and digitizer to the mainboard..)
I sent mine to some repair shop in UK (I live in Denmark)
Click to expand...
Click to collapse
Thanks for the reply!
I would like to know, which "repair shop" is this?
Could you give me a link?
Thanks !
-h0ng

Here you go.. http://htcphonerepairs.co.uk/

same
Decoid said:
Same exact thing happened to my phone.. The digitizer is dead (some say that it's becuase we use the "hang up" button to shut off our screen. The key is located directly above the flex printplate from screen and digitizer to the mainboard..)
I sent mine to some repair shop in UK (I live in Denmark)
Click to expand...
Click to collapse
I gave yesterday.mine too died on me.will take one week.under warranty though.
how much it cost if its jot under warranty any idea??

same thing happened to me, and I stumbled across a post from googling it alot, and they said that they could get it to work by mashing the power button, and low and behold it did....temporarily...then my touch screen completely stopped working. I replaced it myself (got it cheap off ebay and it came with a new screen, and the buttons since I ruined those too mashing into them with a pen), and viola, phone has a brand new screen/touchscreen/buttons and has been working great...

Great news!
I contacted htc, mainly for the lulz, to see what outrageous prices they would want to fix this digitizer.
Anyway, as I called them, the woman on the phone asked me for my IMEI, I gave her that, and she said it was wrong.
I then gave her my S/N, wrong too. (WTF ???)
She just mailed me, saying the IMEI is wrong, but the S/N is correct (tied to another IMEI), and that this phone still has warranty (again WTF ???) !
Sooo.. someone will pick it up on monday, free replacement, ooooooo yeah!
And now.. back to flashing stock rom etc :x

h0ng said:
Sooo.. someone will pick it up on monday, free replacement, ooooooo yeah!
And now.. back to flashing stock rom etc :x
Click to expand...
Click to collapse
Lucky sod! I dropped mine two days ago and the screen smashed :-( So upset! Don't think I'm clever enough to open it and put on a new digitiser myself so will have to get it repaired when I can afford it :-(

Jake254 said:
Lucky sod! I dropped mine two days ago and the screen smashed :-( So upset! Don't think I'm clever enough to open it and put on a new digitiser myself so will have to get it repaired when I can afford it :-(
Click to expand...
Click to collapse
Yeah, the first time in my life I'm lucky... )
Anyway, that link that was posted before ( www.htcphonerepairs.co.uk ), I contacted them, and got this mail:
Mark said:
we can replace the digitizer for £69.99
This includes return cost back to you by special delivery.
Work is completed within 3 working days.
Click to expand...
Click to collapse
Seems really good. I would've of used them if HTC didn't wanna do it for free, haha.