Ok so i have not had to call sprint tech support late at night in a bit granted . but when did they kill tech support at night ? or basically not during business hours ?
(RANTING)
my phone keeps losing signal. ( the phone makes the sound like when your have to reset radio after PRL update ) its been going off and on all night so i try to call sprint like 6 times trying different prompts. called 411 and it made it through as i tried *2 *3 Voice Mail ... nothing was calling out . i called my phone from land line and it rang and rang then VM and i never got the call. i have not received VM i left myself... text would not work till i turned on WIFI... GRRRRRR really #@$ 80 bucks a month . im a light user and i cant get some help? really ? i thought sprint was getting better with tech support ...
you're so mad your typing sucks...but that's not an insult. just kinda funny. Solution:
root phone, flash CROM, flash a modem.
OR
Take hammer, smash phone.
DONE.
Turn on airplane mode at night to stop the beeping of loss signal and then take it into a sprint service center.
Related
Well I basically had determined that I had a faulty N1 phone after tests and tests... Google was very helpful and worked with me and HTC to get the phone replaced. I received my new N1 today got the OTA and now am seeing much better signal strength and 3G integrity. Its early yet but Im looking at this on the bright side of things and hope it continues.
For those ppl who havent heard my gripes I had dropped calls, trouble sending text (had to send them multiple times *sometimes) poor call quality (the other end) some ppl had to call me upwards of 3 times to get my phone to ring and a radio that switched from 3G to edge in spots I had 3G service.
Seems as this phone is more strict on the 3G preferred and will only switch to edge when 3G is not available.
One more note, it does suffer from the hand cupping thing tho
I take this back, the N1 Radio is TERRIBLE!
So you still have the same issues? Where do you live?
Im in phoenix,
Iwas driving around last night on a major freeway with full signal... My buddy kept telling me i was cutting out until I finally dropped the call... Having trouble sending text even when i have some signal as well... and oddly enough i keep getting text msgs but am unable to reply...
This never happened on my 8900.
I haven't experienced anything like what you're describing... could it be T-mobile's network where you live?
I live in phoenix, namely 44th st and Mc Dowell. I don't have any issues using pandora on a daily basis, and I drive around a lot.
i was on the phone with google 2days ago for the same reason droped calls and text messages not going through sometimes. I gotta call them back to see what they are going to do about this. I spent $560.74X2 my wife and I have the nexus one.
I'm in Tucson and I don't have any of the problems mentioned
well im a lil distraught over my N1 issues not being resolved with the replacement phone. Everything seemed great at first but it keeps getting worse... I don't think I have had one phone call when my phone doesn't completely cut out or my voice fades away... the sms thing is a PAIN...
I love the phone the screen the OS but wtf I paid A LOT for this phone that does everything for me but be a phone!
So lately I have ran 2 different roms and at certain times i will send an sms message, and the phone will say "message sent failed", but the person says they get the message and my phone keeps trying to send the message and going through but says failed on my end
anyone else have this issue?
I have narrowed it down to probably asop mms apk or my airrave
werkem said:
So lately I have ran 2 different roms and at certain times i will send an sms message, and the phone will say "message sent failed", but the person says they get the message and my phone keeps trying to send the message and going through but says failed on my end
anyone else have this issue?
I have narrowed it down to probably asop mms apk or my airrave
Click to expand...
Click to collapse
I had the same thing happen the other day. I'm running Fresh 3.2, Handcent and I have an Airave. I think the Airave is the problem.
Yah I have the same exact problem....I have the new airvana airave....
This doesn't happen all the time...its just sometimes....although I cant pinpoint how or when it happens...
Its happening right now though...which sucks...
Same here, Sprint AirAve, Failed messages etc.
What to do??
Ok, I just called airave support and they ran me through the basic tests like testing my broadband connection and resetting my airave device. I've done this before so I'm pretty damn sure this wont help.
They did mention for the about two weeks Sprint has had a lot of airave outages and that Sprint is working on fixing it.
Ok here is a bad update:
So my problem still exists and I called up Sprint again. They go through factory resetting my phone (not sure what this means...since I am rooted with Ava ROM 9)....so I go through with the reset and they re-provision my phone (I think they changed the msid number or something else). Then they also did something to the airave... My phone still works but the airave doesn't. I can now, no longer make a call through the airave.
The Sprint tech support agent put in a ticket and would call me back tomorrow.....lets hope this gets fixed tomorrow.
I have also had this happen to me several times and I am totally stock. So if anyone gets an answer, let us all know. Thanks.
I would get this error when trying to send a message with content larger than 2mb, I have since upgraded my zone rom that allows for 5mb and my problem is gone.
Sent from my PC36100 using XDA App
bignibb said:
I would get this error when trying to send a message with content larger than 2mb, I have since upgraded my zone rom that allows for 5mb and my problem is gone.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Ok, but an average text message is not 2mb....
Ok, so they call back to get it fixed today....now when I turn on my Airvana unit and let it initialize the mobile light blinks amber, and the gps light blinks green as if it cant get a gps lock.
The tech support specialist again mentioned there was an airave outage.
There are also a few people on the sprint.com community site that are experiencing the same issues.... although I'm not sure if they are using evos or some other phone.
DarkManX4lf said:
Ok here is a bad update:
So my problem still exists and I called up Sprint again. They go through factory resetting my phone (not sure what this means...since I am rooted with Ava ROM 9)....so I go through with the reset and they re-provision my phone (I think they changed the msid number or something else). Then they also did something to the airave... My phone still works but the airave doesn't. I can now, no longer make a call through the airave.
The Sprint tech support agent put in a ticket and would call me back tomorrow.....lets hope this gets fixed tomorrow.
Click to expand...
Click to collapse
I've got an airave (newest model) unit with 2 EVOs in the home. My girlfriend constantly experiences this and she is running bone stock. I've got a stock rom rooted and have never experienced this problem. We've narrowed it down to the airave - she also has issues were sometimes an incoming call will not receive on her phone if she is already on it (call waiting).
Seems to me like these airave unit are having lots of problems... I ended up disconnecting mine and both phones act normal.
Ever since I got the NEW airvana this started happening to me, it only happens when im sending multiple sms to one person or multiple people. Says it cant send, but person im sending to says they get that message that isnt being sent like 20-100 times, the quick fix is a reboot of the phone. I got sick of it and last week called airave support and they opened a ticket which was monday last week. Called back thursday night b/c the modem light wont stop blinking and they told me there was a national outage on the new airvanas so she said by the next day everything should be resolved even the issue with the sms not sending.
Today is sunday and im not getting the issue anymore but i will keep texting heavy and see whats going on. although I gotta say sprint did give me a good return on my bill for this
Ok, I called airave tech support again and they said that the outage in my area should be fixed by 12am tomorrow....so I'll wait till tomorrow morning and see if it works again.
Ok, well the blinking amber "mobile" light is now a solid green....which I guess means the device is working....but when my EVO is connected and I try to make a phone call out it gives me the message "if you would like to make a collect call....." and if I try to send a text it just fails.
I called up Sprint again, they make me run through more tests with my phone...even one weird one where I had to disconnect the battery and hold the phone and the battery right next to the airave.....not sure what effect this has to fixing anything....but w/e I had spare time to waste . They did mention again that there was an airave outage. They tell me to reboot the airave and to let it sit for 2-4 hours since its going to re-provision....so thats what I am waiting for now.
idk, if this is related, but I have the same issue with sending texts in google voice. Although for me, I have the issue randomly when connected to a regular cell tower.
Ok another update....its really the same as my previous update.
So bascally the sprint tech never called me bac....so I called them back and got a different rep....the new rep goes through the same steps to get everything to work but still no luck. I still get the same error when I make a phone call. She did mention that there is a nationwide outage with voice calls with the airave and that 50% of customers are not able to make voice calls.
I am now using a samsung epic and I'm still having problems. So its not the evo or the epic with the issue, it has to be my number and/or (most likely) the airave and its service.
The funny thing is I have another line with a samsung a900 phone and I can make calls with that phone without any issues through the airave.
Ok, my airvana unit still doesn't work. Anyone else have a working Airvana unit..???
This is pretty horrible its been more than a week where my Airvana unit will not make phone calls....
DarkManX4lf said:
Ok, my airvana unit still doesn't work. Anyone else have a working Airvana unit..???
This is pretty horrible its been more than a week where my Airvana unit will not make phone calls....
Click to expand...
Click to collapse
I am also having loads of Airave (Airvana model) issues, on all 4 lines in my house... failed texts.. and calls.. etc.. I usually keep it unplugged now, and turn it on once a week to see if the issues have been fixed... Sux because when it works, it works AWESOME... But I have lots of friends and family who have gotten 20 or 30 texts from me at once.. It kinda makes me giggle, but it would suck if they were paying for them..
I also am expirencing the same problems as you all on brand new the new model (airvana?) its really annoying!
Running: GM6 final, nightlys, and Fresh seems to happen on all of them
I made numerous calls to airave tech and made like 4 tickets with them. Finally an engineer called me and asked me specifically when I'm getting the issue and what is the issue. I explained and for some reason these last week or so all my texts have been going thru smooth and no error clause codes, or unable to send message errors of any sort. I'm hoping they fixed the issue, I advise everyone that is having this issue to call them and attack them with phone calls.
Here's the direct number to airave support: 866-556-7310 call them and attack people its the only way they will fix it
Tapatalk'd on Evo
I am having some problems with my airwave. I have the new version that does 3g data. My problem is with text messages. When i'm texting randomly the phone will not send messages and show an "x" saying that the text didn't go through. The person at the other end will get that message repeatedly until i reset the airwave by unplugging and plugging it back in. Is this a problem with the evo or with rooted phones/custom roms or is this a problem with all evos that are on the airwave. Sprint said it's a known issue but they don't know what is the problem and have no timetable on a fix.
Yep that's why we don't use ours.
It's an issue with the device and nothing to do with your issue.
Its been a "known issue" for quite awhile now.
Yep, that's one of the MANY issues I had with my Airave. That's why I stopped using it, since Sprint doesn't really provide any support for it, except to tell you that things like this are "normal".
Funny thing about this, a senior tech supprt agent told me this was fixed with the last firmware update for the airave.....nope, I have the same issue. I end up telling my friends that my network is on crack and they laugh....I've learned not to go text crazy while in my airave coverage. Your best bet is to call and complain to tech support.
Yep, happens every once in awhile on mine and I have the latest. Overall it's worth it though because I get nearly full bars of 3G throughout my house. Prior to the Airave I would get 1 to 2.
And it's Airave, not Airwave ;D
I have the same problem with my airave, but with my wife phone. The EVO seems to work after hers has stopped. About once a week I have to unplug it. Worth it, texts and mms didn't work at all without it.
Sent from my PC36100 using XDA App
I stopped using my Airvana because of this issue. Each tech support rep kept giving me different responses but no one could fix it. It got too frustrating that I pulled the plug on it and I just force roaming when I'm at home.
Ok to make a long story short i was over at the sprint forums and I was talking to a rep how I had huge text message delays like 6+ hour delays.. they would get my messages quick (people I send them to) however the message I would get back from them is huge..
Anyways they checked the tower in my area and it was find however they noticed my handset had a few messages trying to get to the device but unable to.. something like m buffer (2).. anyways he gave me some short codes to try before doing a reset.. and thats where I have my issue now...
The first one I did was the handset activation one I guess and I saw no change.. so I did the reset and now I'm getting a SMS Error Radio Interface Resource Shortage error.. unable to make any calls without hearing a error message recording.
in his message to me he said that for the reset I would enter in the code and all and it would reset but it just hangs at saying "Please wait while committing change..." it's been like this for at least 10 min.. and to make sure it was nothing in the background I wiped the phoen clean and tried to do it again and same hanging up...
Any suggestions?
OMG.. Sprint CS...
So I signed up with the Sero plan when I got my Evo because of the referral code and whatnot.. So I call Customer service and I could already tell when the guy spoke the first few lines that he was going to be a handful and sure enough I gave him my phone number and account name and he was Like...
OH wait this account is locked and I say to me locked what? and He was like this is a company phone and you need them to call and I'm like what are you talking about... I've never had this issue before with anyone else..
So he gives me some number 800-927-2199
and I can see it now.. I call and they are going to send me back and forth...
Reason why I'm calling sprint now is while the Sprint rep on the sprint form helped me I'm left with unable to make calls (gives a switch and error code) and SMS does not work.. oddly data works...
*edit
Wow what a ride.. it's a pain if you call from another Sprint phone under another person's name...
Anyways I called and a guy who I knew by the sound of his voice was going to give me a hard time and as soon as he saw my account was a sero plan he was like I can't help you and gave me the number for the business end of Sprint.. I called back again and I got this nice lady that helped me and then when she was unable to do anything she sent me to tech support and they were able to help me.. I did not get any of those pending messages yet.. but I did send a message between the two phones and it's really fast like 2-4 seconds.
also it pays to call back more then once.. you would think they would all get the same training but it's like hit or miss with Sero people..
My cell service seems wonky. Almost any building I go in I loose service. While other phones also on ATT will have H+ my phone will say emergency calls only with zero bars. Occasionally I'll suddenly get service but never past 4g. When standing outside sometimes I'll get perfect LTE. Having zero service indoors renders this phone useless. Please advise. I have tried editing the APN settings and that doesn't help.
I did unlock the phone and and install superuser. I assumed that was the issue so I went back to stock and still the issue persists. I wonder if flashing twrp( the glitchy Chinese one) wiped or replaced my modem/Kernal.
Please advise.
I use ATT in Mexico with no issue so far. I live in the border with Texas so when I got the chance I'll go to the US and see how the signal there
No problems here or any of those issues with att and I live in a huge city with skyscrapers. So sounds like a faulty device. I'm bootloader unlocked and rooted.
This issue is more serious then I realized. Zero service in my home. I.e. I never receive phone calls when inside my home. Does this phone get H+? Old phones of mine had no problem at least receiving the call while indoors. Usually the quality was **** and I'd have to go outside. But now I'm not even getting the ringer or texts until I regain service and I have no way of knowing if I missed a call at least texts eventually come through prolly with the wrong time stamp. This sucks...
masterofstuff124 said:
This issue is more serious then I realized. Zero service in my home. I.e. I never receive phone calls when inside my home. Does this phone get H+? Old phones of mine had no problem at least receiving the call while indoors. Usually the quality was **** and I'd have to go outside. But now I'm not even getting the ringer or texts until I regain service and I have no way of knowing if I missed a call at least texts eventually come through prolly with the wrong time stamp. This sucks...
Click to expand...
Click to collapse
when I am at home I get H+, this happns with my One Plus One also
i have never seen H+ on my 727. still wondering if I knocked something out when I unlocked, rooted etc. seems the twrp is actually meant for the 720 so.....
It could be that, I am running stock rom, no root, not custom recovery, locked bootloader
Sent from my LeEco Le Pro3 using XDA Labs
hmm ok new thought. i remeber reading that alot of this phones battery saving ability is hyper aggresive. is it turning off the cell antenna when the screen is off. Then it takes some time to reacquire it/. in which case how do i turn that off....