Advice on Light Bleed RMA - Eee Pad Transformer General

Hello Guys, I got an Eee PAD Transformer with dock. It seems to work well, battery draining isn't as severe as for other users, especially after the latest update from Asus (not 3.2) but the screen bleeds light from three spots at its bottom.
Asus UK advised me to file an RMA for it but i am not sure if it is worth as I am afraid the unit may come back in worse conditions (for some posts I read around about their assistance).
What is your experience?

courghan said:
Hello Guys, I got an Eee PAD Transformer with dock. It seems to work well, battery draining isn't as severe as for other users, especially after the latest update from Asus (not 3.2) but the screen bleeds light from three spots at its bottom.
Asus UK advised me to file an RMA for it but i am not sure if it is worth as I am afraid the unit may come back in worse conditions (for some posts I read around about their assistance).
What is your experience?
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Click to collapse
I read where one member was told by Asus US Support that light bleed was acceptable and they would not take an RMA on this issue. They said light bleed was inherent on IPS screen technology. Being that 3 out of 4 have the bleed, Asus couldn't possibly replace everyone's TF. I just deal with it...

JoTeC said:
I read where one member was told by Asus US Support that light bleed was acceptable and they would not take an RMA on this issue. They said light bleed was inherent on IPS screen technology. Being that 3 out of 4 have the bleed, Asus couldn't possibly replace everyone's TF. I just deal with it...
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Your wrong its a defect. Called asus and it was indeed not supposed to have bleed and I got a rma for it

cowballz69 said:
Your wrong its a defect. Called asus and it was indeed not supposed to have bleed and I got a rma for it
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OK, you let us know how the replacement is... Here is a link to the poll I started asking members if they did or did not have light bleed.
http://forum.xda-developers.com/showthread.php?t=1179697
Good luck!

courghan said:
Hello Guys, I got an Eee PAD Transformer with dock. It seems to work well, battery draining isn't as severe as for other users, especially after the latest update from Asus (not 3.2) but the screen bleeds light from three spots at its bottom.
Asus UK advised me to file an RMA for it but i am not sure if it is worth as I am afraid the unit may come back in worse conditions (for some posts I read around about their assistance).
What is your experience?
Click to expand...
Click to collapse
You have a better chance of hitting the lottery then getting Asus to fix this issue. I sent mine in and they did not fix my issue. If yours is minor just keep it and call it a day

damn so every time my 15-month son sits on my TF screen and it starts having light bleed and I will have to contact walmart's damage insurance dept to replace me one LOL!!
Damage Insurance for my TF covers for 24 months LOL no matter what, my device will be repaired or replaced within 15 business days - that's $79 protection plan from defective/accidental damage - now I feel very smart that I spent that money on that day!

rcjpth said:
damn so every time my 15-month son sits on my TF screen and it starts having light bleed and I will have to contact walmart's damage insurance dept to replace me one LOL!!
Damage Insurance for my TF covers for 24 months LOL no matter what, my device will be repaired or replaced within 15 business days - that's $79 protection plan from defective/accidental damage - now I feel very smart that I spent that money on that day!
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Click to collapse
No damage insurance for the kids yet, my kids destroying the place, can't rma

For what it's worth, I had to send my TF in for RMA repair because the speakers stopped working. I asked them to also check the light bleed because I felt that it was too much. I got the unit back with working speakers and WORSE light bleed than before... I'm going to have to live with it now - spending another $20 to ship it back to Asus is not an option and god knows what else will be broken when I get it back a second time.
Sent from my Transformer TF101 using Tapatalk

Thanks guys. The bleed is not that severe after all I think and I can live with it, especially if fixing it may actually get the issue worse!
If I have to RMA it for something else then I will include the light bleeding in the RMA form too and hope for the best.

If you bought it in the UK, the Sale of Goods Act 1979 will cover you. As stated below it must be free from minor defects and of reasonable durability. Section 14, subsection 2b. If they fail to redress your grievances you can sue. You can even sue the shop you bought it from and they will sue their supplier who can sue ASUS for indemnity. Gotta love consumer protection legislation. Actually though, probably quoting statute they aren't familiar with will scare them enough to just give you a replacement. It's not worth their time dealing with legal disputes.
For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b)appearance and finish,
(c)freedom from minor defects,
(d)safety, and
(e)durability.
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Related

[INFO] Dust under Transformer screen

Just wanted to inform everyone about an issue I had with my Transformer. I just received it today - beautiful screen and great device. After using it for a while I noticed a large spec of dust under the screen. After closer examination I noticed about 8+ specs of dust underneath. Looks like it either wasn't sealed properly or it was really dusty when mine was made. I can see them with the device on or off.
I almost ignored it but I can't - so it is going back.
Tried to exchange with Amazon.com - they can't even process an exchange right now since they are so far back ordered (apparently about 400+ still back ordered). They did put a note on my account and will allow me to exchange within 60 days when they get more though.
I also called Asus - they wanted me to send it back and issued an RMA - initially they wanted me to pay for shipping but they sent me a label after I explained I had had the device for only a few hours.
Dropping it off at Fedex to send back to Asus in just a bit.
I will keep everyone posted on how it goes...
Mine has only one speck of dust but it is a fairly large one. It was there out of the box so I'm assuming they do have issues with dust at the assembly plant... Please keep us updated on how the process goes. I'm on the fence with mine as to whether to just keep it or send it back for an RMA because of the uncertainty in how long it may take to process a return when there is no extra stock to work with.
They said it will take 10-14 business days - really hoping it is sooner than that.
I will let everyone know when I get it back though - I am just worried the replacement will have another issue if they don't fix my existing unit. Kinda curious if they will just replace it or clean the screen somehow.
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Dust ninjas? The evil enemy of the white ninjas.......
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Click to collapse
Yeah. They call that a "Clean Room". Go figure.
As already wrote in another post, i had the same problem with all tranformers tried. I'm still waiting for next batch.
Ravynmagi said:
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
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I think they might offer cross shipping (heard about that in the thread about bricked Transformers) but I didn't push them on it. I had a hard enough time getting them to pay for shipping. The 10-14 business days starts when they get the unit too - so it might be a while... Really hoping they were just padding the dates.
I've got one beautiful spec of dust under my screen as well, aboout 1/2 inch from the bottom. Might try to live with it because I'm afraid of getting one with more dust under it.
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
tehdoughnut said:
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
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Click to collapse
Return it for replacement or refund.
Do not accept a defect just because supply is limited.
You will be reminded of this every time you use the device.
Wait for the next batch that hopefully have better quality control.
Ugh, dust under a touchscreen is my pet peeve. I have the Sony Touchscreen eReader and after about a year, there were dozens (more than 20) of dust particles under the screen. It was so bad, it became distracting to read. I ditched it for a Nook Color.
Hopefully I get lucky with my Transformer when/if I ever get one
I also have 1 spec of dust under the screen.
I didn't notice it at first because I was too excited when I got it.
Ugh, between all the issues I've read about (software and hardware) I'm a lil glad I decided to wait. This is the straw that breaks the camel's back for me. Here's hoping Asus and Google get their act together in time to take full advantage of Tegra 3.. Good luck with the first gen Transformer guys, you are true Android pioneers!
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Scott21 said:
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
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Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
s13se said:
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
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Click to collapse
I sent mine in yesterday (see the first post for details) - the repair facility is in California. Like some of the other posters I am worried about getting one worse than what I sent in (or with other issues like dead pixels) but it isn't right to just accept something like so I sent it back to Asus.
well, count me in as another victim. got this one for my dad, and 1st thing i noticed was that the plastic sleeve was full of fingerprints. As though someone had handled the tablet before, but the asus seal was untouched on the box. On mine, the plastic sleeve was as clean as the display so I new something was up. Not only was there a spec of dust on the bottom right hand corner, there's also a dead pixel near bottom center.
My question is, do I return now and wait for restocks (got mine from BB 4 Bus) or do I wait til BB's return period is up? I've already given mine to my dad and in all honest, if I didn't look for it, I may have never seen them.
add me to the club. im thinking about returning it to amazon. i also found a piece of dust stuck under my screen.

A new kind of screen issue

My Transformer has always had light bleed on the sides of the IPS panel - it got worse after receiving it back from repairs.
After the last firmware update, the tablet rebooted and the screen automatically goes on high-brightness. During that state, I noticed several "streaks" on the screen, looking like blobs of oil or something and I'm wondering what the heck it is. My tablet is on the dock 99% of the time and there's no way it would have been physically damaged by anything.
Since I keep my brightness very low for normal use, I wouldn't have noticed it, but now I see it on black backgrounds - it's an obvious screen issue, but I've never seen or heard of this problem before.
Has anyone else experienced this with other IPS screen devices? I can post a picture of my explination is too hard to follow. This will be second time returning the transformer and I'll be complaining about having to pay AGAIN for shipping back their poor quality product - the dock has to be returned as well for deep sleep issues.
Moisture got in is my guess. The case on my tf is loose and doesn't seal properly. I have the same issue you described don't know when it happened as I never exposed my device to liquids however I have used it in high humidity and am guessing that's how it got in there.
Sent from my Transformer TF101 using Tapatalk
the same
Hi! I also have noticed these "bloobs of oil" on my transformers screen and been wondering what are those and how te fix that since i got my TF almost 2 months ago. It does not affect touchscreen responsiveness or anything else, but I would be happy to know if it may turn out to be an issue. Has anyone got actual problems with this or there is nothing to be worried about?
Haven't taken any pictures yet because I don't thing these "stains" could be seen in pic.
P.S. English is a foreign language for me, i'm sorry for any mistakes.
igot6strings said:
Moisture got in is my guess. The case on my tf is loose and doesn't seal properly. I have the same issue you described don't know when it happened as I never exposed my device to liquids however I have used it in high humidity and am guessing that's how it got in there.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
The problem is not physical, but something wrong with the screen. Increasing the brightness makes it much worse (much like light bleed).
They are blobs of light spots... about 1/4" in diameter.
Sent from my Transformer TF101 using Tapatalk
EP2008 said:
The problem is not physical, but something wrong with the screen. Increasing the brightness makes it much worse (much like light bleed).
They are blobs of light spots... about 1/4" in diameter.
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
I got them too. I just noticed this immediately after accidentally sitting on my transformer when it was resting on the sofa... :-(
In my particular situation, I'm pretty sure my 160lb a** was the culprit unfortunately...
I got the weird white spot on screen when I apply screen protechtor. Dunno what going on:-\
i got one in the center of the screen.. however I am the only person that knows its there lol.. it's only noticeable when the brightness is turned up all the way OR if the screen is on and is black, which doesn't really happen all that often.
In my case my stupidity is to blame. I live in the desert and I left my TF in the car during the summer while I was out hiking.. needless to say it was like 135 degrees in the car and now she has a scar to prove it.
grehdaemon said:
i got one in the center of the screen.. however I am the only person that knows its there lol.. it's only noticeable when the brightness is turned up all the way OR if the screen is on and is black, which doesn't really happen all that often.
In my case my stupidity is to blame. I live in the desert and I left my TF in the car during the summer while I was out hiking.. needless to say it was like 135 degrees in the car and now she has a scar to prove it.
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Well, that's the thing - my device is in a nice, climate controlled room and has never been hit or left in extreme heat or anything else.
If I decide to sell this device in the future, I don't want this to be an issue, but then again, it really is only noticable with brightness on high with a black background.
Interestingly enough, I tested the screen with an app that displays all kinds of colors and I can only see these spots on BLACK. I would have expected it to show on red or blue, but I guess the way IPS panels show color prevents these defects from happening on all colours, like a dead pixel would.
Sent from my Transformer TF101 using Tapatalk
I also have the same described problem, only seen on a black background,I get sad every time I see it because I know its probably not worth it to try and get it fixed.mine appeared randomly and I've kept in the dock always, just a crappy screen I guess because I treat my transformer like a newborn baby
Sent from my HTC Glacier using xda premium
daners85glacier said:
I also have the same described problem, only seen on a black background,I get sad every time I see it because I know its probably not worth it to try and get it fixed.mine appeared randomly and I've kept in the dock always, just a crappy screen I guess because I treat my transformer like a newborn baby
Sent from my HTC Glacier using xda premium
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Click to collapse
I've come to the conclusion that Asus products are just poorly made with cheap components. I've owned many tablets and this is the only one that's given me one problem after another. And to top it off , I would have to pay for shipping to send it in for repair... it's like a slap in the face.
Sent from my Transformer TF101 using Tapatalk
EP2008 said:
I've come to the conclusion that Asus products are just poorly made with cheap components. I've owned many tablets and this is the only one that's given me one problem after another. And to top it off , I would have to pay for shipping to send it in for repair... it's like a slap in the face.
Click to expand...
Click to collapse
Other the this screen issue which I know I caused because I know it wasn't there til immediately after I sat on my tablet, I haven't had any other problems at all. In fact I honestly believe the exact opposite of you.. the transformer seems better made and uses a nicer screen than almost every other tablet in its price range. Seems like some people simply expect too much all the time.
a.mcdear said:
Other the this screen issue which I know I caused because I know it wasn't there til immediately after I sat on my tablet, I haven't had any other problems at all. In fact I honestly believe the exact opposite of you.. the transformer seems better made and uses a nicer screen than almost every other tablet in its price range. Seems like some people simply expect too much all the time.
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Click to collapse
I only expect the tablet to work and be defect free. In fact, I expect any product I pay for to be defective free.
I've experienced dead speakers, overheating issues, battery drain issues, dock issues, light bleed problems, random reboots, Sleep of death and now this new screen issue. Sending this back to ASUS costs me over $20 in shipping so a $399 tablet becomes a $499 tablet with all the repairs... Doesn't seem right from a consumers point of view.
By comparison, I've owned two iPads, hp touchpad, acer a500, Archos 70 and a cheap Coby tablet - none have had hardware issues except the Touchpad, which suffers from cracking near the speaker. Considering the touchpad was $150 and shipping to HP is free, this is a non-issue for me.
Maybe I have a bad apple, but from the look of these forums, quality issues have plagued the transformer from day one.
I have a rather early Transformer (got it in May) and did have light bleed issues from day one, but they are negligible. The screen however is noticeably nicer to look at than many others (iconia, thrive, etc) and the viewing angles are amazing, and it has 10 point multi-touch capability.
It is possible that you've just gotten a bad one.. I can't say for certain cause I am not running stock Asus firmware or kernel and I don't have any idea which firmware you are using.. But all of the things you've mentioned besides the screen issues could be related to firmware, software issues or apps
a.mcdear said:
I have a rather early Transformer (got it in May) and did have light bleed issues from day one, but they are negligible. The screen however is noticeably nicer to look at than many others (iconia, thrive, etc) and the viewing angles are amazing, and it has 10 point multi-touch capability.
It is possible that you've just gotten a bad one.. I can't say for certain cause I am not running stock Asus firmware or kernel and I don't have any idea which firmware you are using.. But all of the things you've mentioned besides the screen issues could be related to firmware, software issues or apps
Click to expand...
Click to collapse
Stock firmware, no third party apps and the problems still persist. Asus said they fixed my light bleed issue, but in fact, they made it worse. Either way, issues with the sleep of death are VERY COMMON with Android devices, so I can't really blame Asus on that, but the fact remains that this tablet is very low quality vs. Others I've owned.
Sent from my Transformer TF101 using Tapatalk

UK TF101 RMA, success story

you generally only see posts concerning RMA where something has gone wrong, so i'd like to balance that out a bit with a happy experience.
my TF101, a few weeks away from the end of its warranty period, had developed a faint white spot (backlight leak) near the bottom of the display. it was annoying but subtle, only showing up on white/ light backgrounds and frankly i did think about just living with it it because:
a/ you read stories of RMA nightmares where people have ended up with worse problems after the RMA or they get sent back a different (recon) unit;
b/ it had to go back to czechoslovakia
c/ there is supposedly an admin charge levied if the fault is deemed not to be covered by warranty
to cut a long story short: the whole process was super slick and efficient.
UPS picked up my transformer on the 19th June and i received it back today (27th), just over a week later and i was able to track the UPS package back to Asus Czech online.
The screen has been fixed -- the white dot has gone -- and also the outer glass, which had a tiny scratch on it has been replaced.
It also seems to be the unit I sent (not a replacement) as it has the same serial no.
I haven't been charged anything.
Thanks Asus. Great work. :good:

Is it safe to buy a nexus 7 yet ?

I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....
I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
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Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
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Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.
miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
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Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it
I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).
Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.
So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?
deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?
deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
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Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.

got c50 nexus 7 should i get a replacement?

Hey all I ordered met nexus 7 about 2 weeks ago and I love it. I do have a slight screen lift issue thought. Not as bad as others that had posted but enough to bother me.
I was reading up on the forums and how people were saying there different models (date manufactured). So I decide to see what number I got. I thought I would at least have a c60 or c70 model but I noticed a c50. I thought c60 was the earliest model?
What do u guys suggest? I during?I'd noticed that when I got it that there was 2 things of security tape on it (very overlapping so it only looked like 1but there was 2) and that there was 2 fingerprints on the copper heat tape next to the battery.
Does anyone know if the c80 fixed the screen issue for sure. Also how is Asus return work out. I had to RMA a bad motherboard to them before and it was the worse RMA I ever did.
Thanks guys and lmk what u think
Hi mate,
Well if it's got screen lift, that's a good enough reason to send it back. There is always the chance that you will shatter the screen if you tighten the screws up......
Yeah, I thought that C60 was the earliest model that they made. Obviously not. Looks like you were unlucky getting such an early model, this late on.
There are still some problems with the C80 lot, but not as common as they were in the previous versions. Can't you return it to the shop, or Google that you bought it from? You'll still be within the 28 days return. I was out and they still accepted it back without any hassle (Tesco UK)
I got a c5 model as well. I've had it for almost 3 weeks now. Was pretty upset at first when I got it because it was actually my second replacement from the Google store. Everything was fine until recently when I started to have the touch screen issues and the headphone out only outputs the right channel. Contacted Google again a couple days ago and they are gonna let me swap it again.
At this point, I don't care when it was made as long as it has no issues (major issues).
Sent from my Nexus 7 using xda app-developers app
Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.
mi7chy said:
Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.
Click to expand...
Click to collapse
The first part is correct. Although it seems that many units have been opened and checked for obvious cases of separation, nothing has been done to solve the problem. ASUS has been rather curiously leaving screws off the left side recently, but that has not been a permanent solution for most users.
As for your statement that screen lift is minor, I don't know why you're still spreading this misinformation.
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
They handled her case generously, but that was a freshly unboxed unit so maybe they made an exception. Also, she said that her unit didn't even have lift, so I don't mean to imply that the cause of her broken glass was screen lift. It could have been an anomaly rather than a widespread flaw.
Although it would be useful to know definitively how Google intends to handle a lifted screen cracking within warranty, it's infinitely more likely that you'll be taken care of if you purchased from the Play store. I think that if your lift is truly minor and you're going to be dealing with Google as a possible safety net, tolerating this flaw is an acceptable risk. But you'll have to make up your own mind.
pxlitup said:
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
Click to expand...
Click to collapse
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Sent from my Nexus 7 using XDA Premium HD app
shook187 said:
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Click to expand...
Click to collapse
Those links are focused and informative. Posting any more than three would look cluttered.
But since you asked nicely, here are some more links worth considering.
shook187 said:
All these threads are all sounding alike. "How many returns have you made" or "screen lift this" or "screen lift that"
Pxlitup, are you on some kind of "screen lift" campaign? Dude just buy a different tablet and move on. You're in every thread talking about screen lift even if the OP has no intention of talking about this subject.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=30821304&postcount=3
shook187 said:
pxlitup been on a mission from the screen separation gods to preach the word of screen separation on every thread.
I went on my own mission to find a perfectly flat screen. After the 5th N7 at various Walmart and staples I've came to the conclusion no N7 will be perfectly flat they all have a slight lift towards the center one the left side.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=31040962&postcount=130
As everyone can see, this is the third time you've confronted me like this. And your tone has been increasingly hostile.
Ironically, this grudge you're nursing began with me helping you to inspect your own unit. You discovered that you have screen lift thanks to my help, and you've been popping up to berate me ever since. I don't know where this hostility came from, since our first exchange spanned the course of a single page and I was nothing but friendly throughout. Here is the final post of our first interaction:
pxlitup said:
Don't mistake my motives. I'm glad that you are happy with your purchase.
I'm only notifying you of the possible risks, which I believe warrant a mention since they do exceed the concerns of normal wear and tear.
Remember that internationally this tablet can cost much more than you or I paid for it. It's important for people to be able to make an informed decision about whether or not to purchase it, and you being honest about your screen inspection, even though you think I'm being OCD, was very helpful in that regard. You would be surprised at how many people believe facts are subjective when tech company loyalties come into play.
Hopefully your tablets won't give you any trouble. Your lift is certainly not as severe as many of the units from July that are still going strong.
Click to expand...
Click to collapse
I don't know how we got here, but here we are. If you do decide to continue doing this, I will report you.
For anyone interested, here is the photo you originally uploaded to prove that your screen was flawless. The very minor separation has been circled.
And here is a record of your budding fascination with me, pulling my pigtails and so forth. You can edit your posts if you want, but it's all there.
Just to clarify, having c50 or c60 doesn't mean that it's going to be faulty. My third n7 (first two were f...) is c60 and flawless so far. Screen is perfectly aligned and I don't have any ghosting nor other problems.
My 16gb N7 is also C6O & it is almost perfect. No dead pixels & only the extremely tiniest lift only visible if viewed at just the right angle. Not even an issue. My 8gb is also a C6O & no lift or problems

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