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Hi all,
i just bought a Nook color from a Ebay Guy.
He told me he rooted the nook color, and use a reset factory before sell me the nook. and now the product is new.
I Power On the nook color, choice my wifi connection = > OK
But i can't register ... and use the nook color :'(
i write my informations :
name/firstname, email and password, and i have a message :
"sorry we re having trouble setting up your nook color. Please shutdown the device and try again."
After reading some posts, i think that this guy registered his account, and now it will be impossible for me to use the Nook color ?
I don t know his NC mail/password ...
If someone can help me, thx by advance.
I saw that when I was typing the wrong account password. After you fail to login a few a times it just defaults to that even you it is a separate attempt to register.
Try going into /setting/device info/erase and deregister the device. or poweron while holping volume and home button at the same time.
If that does not work you can try doing a full reset. That's where you boot the device and a few seconds after the N logo appears you hold the power button to power it off and then reboot it. Do that 8 times and then during the boot process it will reflash the device.
Then do the deregister or power+vol up+home.
I too have this "sorry we're having trouble setting up your nookcolor. please shutdown and try again" message
I just bought this nook it was sealed and I got this message after first boot I have tried the 8x reboot trick, and the 3 finger salute to reset it but every time i try it fails to register
Help?
EDIT: When I say it fails to register...it doesnt even give me a chance to input my bn account info...
Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...
slvdc1 said:
Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...
Click to expand...
Click to collapse
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more
Hi. The ebay guy sended me his account and we changed the email on the website. It s working now for me
TainT said:
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more
Click to expand...
Click to collapse
There is a method of getting around the screen that works its on the nookdev site:
http://nookdevs.com/NookColor_Factory_Mode/Skip_Out_of_Box_Experiance
When "tapping" the power button i did a little more of a 1 second press for it to work for me. also wait a second before hitting the corners. then you get to the normal screen.
Hope this helps
Turned out an error on my part.
Had skipped the all important boot with the "n" key and "Power"
Consider it step 2 of the reset "8 failed boot attempts"
slvdc1 said:
There is a method of getting around the screen that works its on the nookdev site:
Click to expand...
Click to collapse
Thank you very much for this. I got the same error and was wondering if it is possible to skip it. It took me about 10 tries to get the right timing but I was able to skip OOBE. I don't plan to use BN service anyway.
I am having the same issue on my backup nook. It was registered once. I auto-nootered it. Then wiped it because of crashing problems. I did 8 failed boots wipe, then the "N" + Power wipe. Now it will not register. I used the bypass OOBE steps and can use the Nook now, but I need to register it. Could there be a hardware issue? I called B&N last night. They placed a ticket, but had no other solutions.
Edit: Issue resolved. I called B&N support again and informed them that I already had a ticket and tried both of the reset steps. They informed me that I had a failed deregistration attempt of the Nook. They manually deregistered the device and I was able to login.
Anyone want to sticky this?
Registration Issue
I had the exact issue described here yesterday and had to call B&N for help. I made the mistake of creating a SECOND B&N account from my NOOKcolor afer reimaging with autonooter. B&N does not allow you to have two email addresses/accounts registerd to one NOOK inorder to protect the content I would have downloaded with my first account. Once a conflict is detected, they remotley wipe and reset your device. F*cked up right?? I dont remember reading this warning in the instructions.. but in all fairness, I never did read them entirly.. The devise was wiped as soon as i opened the SHOP.
The B&N tech suppport rep was very helpful. Thanks to this article I was sure this was the issue. They loacated the second account/email address I registerd my nook to via serial number and deleted that account for me. The registration process still would not work so he had to register the device on their end. After, I used my original account/email info to complete the registration process successfully. He also could not confirm my waranty or somehting along those lines. I was concerned that he can see something posted to my account that voided my nook warantay because it was rooted. He said that I would be getting "updated" and because i purchased my device 14 days earlier, he extened my warantay for a year from today!! I imediatly noticed something was different. The wirless utility was now defaulting to "SHOW PASSWORD" when configuring WiFi and the text was noticeably different. Concerned but satisfied, I burned a new image with autonooter and proceeded to root. The Nook would not boot past the N logo screen. I tried several times but it would not boot and root. I wiped the devise to factory defaults once more and loaded autonooter with success. Everything seems to be back to normal and device if functioning flawlessly.
I hope this helps anyone who thought B&N just F'd them
I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.
gboybama said:
I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.
Click to expand...
Click to collapse
That would be so effed up if the seller doesnt help. Hopefully they will do what is right. But if you do end up with an expensive paperweight. Just flash CM7 to your nook and you will still have a fully functional tablet. Yes you loose the stock b&n experience. But you get so much more out of CM7 anyways.
Good luck!
Sent from my Droid X using Tapatalk
Thanks Racks.
UPDATE: As of today, issue solved. Both the eBay seller and B&N got together and joined my B&N account to the Nook rather than the one that was already paired.
Joy!
My nook just says register then I received an error sorry we're having trouble setting up your nook please shut down the device and try again please I need help . Terri
Pretty much anytime I try to use YouTube, or play a game, or just do almost anything except Phone/Text/Internet... my phone will stop what it is doing a do a full reboot. It's really getting on my nerves now.
There are some other forum discussions out there on this, but they are all with Android devices in which people have rooted their phone and messed something up themselves. For a completely stock, non jacked around Focus... does anyone have any idea what is causing this?
Does this just sound like a defect Samsung will have to deal with directly?
I had and HTC HD7 that did that (re-boot) constantly. I was lucky enough to flash it with a clean rom and everything worked perfect.
Unfortunately there are no roms for the Focus, so take it back for exchange/refund or some kind of swap under warranty.
This problem happens to me, but that's only because I have a 32 GB SD card in. Are you sure you didn't put an SD card in your Focus?
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
Wow, so I replied too soon. It's doing it again while I'm trying to use Netflix. AARRRRRRR
LS1Jabroni said:
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
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Click to collapse
With no intent to offend, are you sure there is no card installed in the MicroSD slot under the back cover? You have actually taken off the back cover and looked at the empty SD card slot? I ask because you say you swapped someone for it, so maybe they installed the card before you got it.
If not, have you tried a hard reset?
Ya.... try doing the three finger reset if you already haven't done so. And yes, check that memory slot. Who knows even if they put a 4GB card in there, it still might not be working properly.
No offense taken! I just confirmed there is no memory card inside.
Won't the 3 finger reset automatically format my phone? Do I need to sync with my Zune before I do this to ensure all of my pictures and internal data isn't lost?
yes, sync with zune to save your photos and videos, Windows Live will save your calendar settings and contacts, and you'll have to reinstall your apps. You will lose any saved text conversations.
So my phone reset this weekend after trying to take a picture, and is now executing an infinite reboot cycle on the Samsung logo. I can't even do the 3 finger salute to re-format and start from scratch! No SD card fyi.
Has anyone tried sending their phone back to Samsung Repair center. Since the phone hasn't even been out for a year they said it would most likely be covered under manufacturers warranty, however they said I would need to provide a receipt, but since it was a gift from a family member all I have is the original box. They didn't keep the receipt (it was purchased online).
Just curious if someone else has had a similar issue. I figured taking it to an AT&T store will do me no good since Managers bonuses are directly tied to any replacements or damaged goods they take back if it wasn't purchased in their store.
did you guys figure out a solution to this? my phone keeps restarting now... at least 20 times a day!!! this is ridiculuous!! i bought this one last november and i'm pretty sure it's too late to complain.
what did you guys end up doing?
I am sorry to tell you this, but I had to buy a new phone. I discovered that one of the three golden battery contacts was bent. Tried everyone with no luck.
Sent from my SAMSUNG-SGH-I997 using XDA App
You should go warranty.
Hi.
The Nook Simple Touch is the only e-reader that matches my requirements - good to hold, e-ink, touch screen AND hardware page turn buttons, NOT an Amazon device. Thought I'd mention that BEFORE someone recommends the Kindle, or Kobo, or whatever!
Having said that I live in the UK. My friend who is on business in the US just now is supposed to bring one back but has just messaged me to say that his father's device (bought last month) has been locked by B&N as it is for "US users only". I believe he simply activated the device by creating a B&N account and registering it back in the UK. I had suggested, before hearing about this locking, that he turn mine on over there and register it on a US IP address and then turn off wifi - I would use Calibre PC Sync only so B&N would never "see" the device connect to themselves again.
Several questions -
1. Would my approach work? i.e. Register it in the US, turn off wifi.
2. Is it possible to kick my friend's dad's device back into action somehow? Preferably without rooting.
3. Is it possible that my friend's dad's device was locked by 1.1, assuming he had wifi on and the update was pushed?
4. Would there be a way to get 1.1 and not be locked?
Basically, we'd both like 1.1 (for the benefits it brings) but not fussed about rooting.
Thanks in advance for any help you can offer.
Well first off I'm a newbie for this forum therefore I may not be fully equipped for your question.
Then again I'm using the NST for some time (3 months), I'm not in US (Turkey), the device was never been logged in US (as far as I know).
I've never experienced any locks or malfunctions since. The only thing I can't do is purchase a book. But then I never tried I'm sure I can find a way.
I'm using it's wi-fi browser, since it is rooted in it's first week I'm using dropbox to manage my ebooks.
PS. I have a B&N account for a valid but unreal posting address.
I'm outside of the US, using a nook very nicely (IMHO better then the kindle or Kobo)
I've updated to 1.1 without a hitch and everything is running smoothly. As for registration, you can try this (wish i new about it when i activated mine)
http://forum.xda-developers.com/showpost.php?p=15618850&postcount=8
otherwise, what i did, I just filled in phoney information to get past the registration. My device is never on wifi (battery drain) and i sideload any updates. Since i use this as a dedicated e-reader, I've not bothered rooting it at all (I can't say the same for my phone)
I'm in Brazil, and I've restored and reseted my nook about three times since last week, and everytime I wiped it clean, I has to put my login, which worked fine.
To get books, I use a proxy on the computer - telling BN server that I am in US -, get the books (buy ou just get the freebies), and then connect my nook and download it, using even local server. It can be bothersome to buy on computer, but it works.
apeine said:
To get books, I use a proxy on the computer - telling BN server that I am in US -, get the books (buy ou just get the freebies), and then connect my nook and download it, using even local server. It can be bothersome to buy on computer, but it works.
Click to expand...
Click to collapse
Interesting, I tried the US proxy method several times when I first got my NST, and I also have a US shipping address registered with B&N, but still my orders were cancelled.
I suspect the reason was using a non-US credit card, but then why were you able to buy eBooks?
Anyway, there's a way around it all if one absolutely must buy eBooks from B&N, just buy electronic gift cards and use them to purchase eBooks
I've entered my virtual credit card number, to try this and succesfully downloaded free books tonight.
Without spoofing or proxy...
As for buying can't tell yet.
Well, I have an international credit card, and it works like a charm.
I have a truckload of free stuff from BN, and they were all downloaded on my house's wifi.
Thanks all for the replies!
Couple more questions - isn't that bypass registration trick for the colour Nook? Or does it work for the NST too?
When you've talked about fake info in your B&N account, what details do you need there? Is it just a phoney US address, or a credit card and real address, or credit card and phoney US address? As I wouldn't be buying from the site I don't think it would matter that my credit card had the wrong address?
Cheers again for the help.
jabok said:
Thanks all for the replies!
Couple more questions - isn't that bypass registration trick for the colour Nook? Or does it work for the NST too?
When you've talked about fake info in your B&N account, what details do you need there? Is it just a phoney US address, or a credit card and real address, or credit card and phoney US address? As I wouldn't be buying from the site I don't think it would matter that my credit card had the wrong address?
Cheers again for the help.
Click to expand...
Click to collapse
The registration trick should work for the nook, according to the thread. I've not tried it, so can't speak to it.
As for information, What i did was register online the B&N's website, placed my order for the nook to a friend of mine who lives in the USA, then when activating my nook, just entered my user/pass. I don't remember exactly how i paid for it, it was either Credit card or PayPal. That information is probably still tied to the account.
I think i'll go check when i have time and remove those references.
Matridom said:
The registration trick should work for the nook, according to the thread. I've not tried it, so can't speak to it.
As for information, What i did was register online the B&N's website, placed my order for the nook to a friend of mine who lives in the USA, then when activating my nook, just entered my user/pass. I don't remember exactly how i paid for it, it was either Credit card or PayPal. That information is probably still tied to the account.
I think i'll go check when i have time and remove those references.
Click to expand...
Click to collapse
Hi there...
I live in italy and did exactely the same (middle september, if i'm not remember bad)...
I've just create an account, paid with debt card, shipped in USA address...then , when i received in italy, just activated with my BN account.
Until now, i've never updated via wifi because i prefer to check often on BN website and download from there... it is really a simple method and usually you can find it on support site 1 or 2 week before they release it via wifi
Had some questions about my experience with this -
1. Do you need to fake a US address? (I'm in London, UK) Do you need to enter real card details?
2. Does the OoBE Skipping technique work? (seems like Nook Color only)
3. Did you manage to update it to 1.1?
My answers, if it helps anyone...
1. See 2.
2. The Skip OOBE technique works fine. I didn't do it myself as I got my friend to try it in the US before he came home in case we needed to try something else... we figured it might help if he was in the US at the time. As it turned out that wasn't an issue as the "skipping" technique worked perfectly.
3. I backed up my Nook as per this thread - http://forum.xda-developers.com/showthread.php?p=15115162 - before doing anything at all. I was on version 1. I backup up, then sideloaded the 1.1 update and backed up again. There were no issues so the backups weren't needed but better safe than sorry.
Notes: I don't use Wifi at all and sideload all books. I had no intention of using wifi so have no idea how skipping registration affects online use. The Factory menu "trick" doesn't seem to work in 1.1 (for me at least)... so be careful if you go to 1.1 first it might stuff things up.
Cheers for all the help here.
The factory mode does indeed work on 1.1:
1.Hold the right top button and move your finger from left to right on the top of the screen.
2.The factory button will appear at the bottom right of the screen, tap it.
3.Hold again the right top button and tap the right bottom part of the screen, where the factory button appeared
4.A button labeled skip oobe will appear, tap it, your done
^ Thanks for all the details!
eded333 said:
The factory mode does indeed work on 1.1:
1.Hold the right top button and move your finger from left to right on the top of the screen.
2.The factory button will appear at the bottom right of the screen, tap it.
3.Hold again the right top button and tap the right bottom part of the screen, where the factory button appeared
4.A button labeled skip oobe will appear, tap it, your done
Click to expand...
Click to collapse
Cool, does it just work from the main register/pre-register screens then? Obviously as mine is already skipped I was just trying it from the regular home screen - and it didn't work from there, for me.
It works before you register or after you deregister, on the first screen that appears, without clicking any button, don't know if I've expressed myself correctly here
eded333 said:
It works before you register or after you deregister, on the first screen that appears, without clicking any button, don't know if I've expressed myself correctly here
Click to expand...
Click to collapse
Ah okay, that makes sense, cheers. I was trying it after registration had been skipped just out of curiosity, to see what else was in the Factory menu.
Just wanted to report back about my battery life so far with the Nook Simple Touch.
I received the Nook on the 3rd Dec.
From the 3rd (battery at 80%) to the 13th Dec, I've needed 2 full charges, thus a charge is averaging 5 days.
I've been thinking that the battery may be faulty (lots of posts online that some batteries cannot hold a charge). So i googled it for a while. I then came across a post on the B&N forum AND XDA, saying that if you keep your nook unregistered, the battery life will drain much quicker. I decided to put this to the test.
http://bookclubs.barnesandnoble.com...reader-battery-life-lousy/td-p/1071104/page/7
(cant find the XDa post atm)
I proceeded to Factory Reset the device and log in with an email address (skipping the card details) after the 2nd full charge.
It has been about 36 hours since the full charge and the battery is at 96%. (Avg 1.5 hours reading every day). From simple extrapolation (I know this wont be accurate), it should last me 37.5 days! Pretty big difference compared to the <5 days I have been getting.
Not sure if its the Unregistered part, or whether my Wifi Radio was not shut off properly before (and registering allowed me to turn on and off the Wifi properly), but so far it seems significantly better.
Will report back when the next charge is due.
PS. Not all USB cables work with the Nook! Was going mental about it, thought my eBay seller ripped me off! Use the supplied B&N cables (somehow my Samsung Galaxy S USB cable works too)
Why would a unregistered Nook Simple Touch's battery drain faster than a registed one
I live in the US and could register the NST, but it's the pricipal of the matter and I don't want to register it. I completely disagree with having to register a device when I OWN it, not Barnes and Noble.
I do not wish to root it. I do not wish to receive free books or content from B&N.
I just want my sideloaded NST to have the "2 month" battery life that B&N advertises WITHOUT registering to a B&N account.
The thing is, I have read on other forums (as well as the post directly above) that bypassing B&N registration causes the battery to drain really fast... faster than the ~2% a day WITH registration.
Currently I am experiencing the same average 20% battery loss per 24 hours with Wifi OFF and little to no use. 20% a day equals recharging every 5 days, which is far from the advertised "2 months" or 2 weeks (claims from reviewers) for that matter.
I have scoured the internet and I know others are experiencing the same battery drain with an unregistered nook, but I cannot find the reason as to why this is.
Personally, I really dont understand how bypassing registration would have anything to do with the battery...but, I am not very tech savy.
Any suggestions as to how to fix the battery drain issues on a nook that is not registered to a B&N account as well as an explanation of what is causing this issue?
SsummerSsarah said:
I live in the US and could register the NST, but it's the pricipal of the matter and I don't want to register it. I completely disagree with having to register a device when I OWN it, not Barnes and Noble.
I do not wish to root it. I do not wish to receive free books or content from B&N.
I just want my sideloaded NST to have the "2 month" battery life that B&N advertises WITHOUT registering to a B&N account.
The thing is, I have read on other forums (as well as the post directly above) that bypassing B&N registration causes the battery to drain really fast... faster than the ~2% a day WITH registration.
Currently I am experiencing the same average 20% battery loss per 24 hours with Wifi OFF and little to no use. 20% a day equals recharging every 5 days, which is far from the advertised "2 months" or 2 weeks (claims from reviewers) for that matter.
I have scoured the internet and I know others are experiencing the same battery drain with an unregistered nook, but I cannot find the reason as to why this is.
Personally, I really dont understand how bypassing registration would have anything to do with the battery...but, I am not very tech savy.
Any suggestions as to how to fix the battery drain issues on a nook that is not registered to a B&N account as well as an explanation of what is causing this issue?
Click to expand...
Click to collapse
I do not see the "issue"...
Registering a Nook does not mean you will receive spam from BN, 'cause you can decide to do not receive it....
I just receive newslettetr , because i want it, nothing more... If so, what to say about Kindles with advertising????
Sometime i really do not understand peoples: when you are buyng a car, you need to regiter it, but i neve ear about someone said "i'll not buy a car, because Government ask me to register it..."
The ISSUE is that it does not make any sense that the battery should drain if it is unregistered. I am COMPLETELY aware that you do not receive spam. I just do not want to receive ANYTHING from B&N. I hope the next person who posts can answer my question, not assess why I don't care to register my Nook.
My ISSUE is this:
How do I prevent battery loss if I bypass the B&N registration??
I pre-ordered the Nexus6P, on the day it was available for pre-order, and last week, the credit card I had, it had fraudulent activity, and when Google tried to charge my card prior to shipping it, it didn't go through, so I called to get the payment switched to another card, but they said they couldn't do that. And told me that I would have to cancel and reorder, but I told them I didn't want to lose my spot in the queue, and also lose my 50 dollar google play credit for preordering, because the item is out of stock now and I wont' be able to order it and get the 50 dollar credit.
The stupid thing is, my phone case, I was able to change that payment method online and that has shipped, so I'm stuck with a phone case and no phone.
On friday, When i called, they said they would call me back after they discussed what their options were with their specialists, and I never received a call back. I have emailed support twice, and haven't received a reply to either email.
Google's customer service is terrible, and was hoping somebody could offer me advice on what I could do to get this situation taken care of.
Did you get the original card reissued with a new card number or was the original card momentarily suspended for possible fraudulent activity? If the card number was cancelled its entirely reasonable of Google to cancel the order as the original payment type is no longer valid. If the card was just momentarily suspended and the card number is still the same and now active why don't you just ask the to reattempt the authorization.
You may not like what happening, but if I cancel my card/account for fraud I absolutely expect all the merchants using that account to halt service/shipments of anything tied to that card. To do otherwise would be irresponsible of the merchant.
When in doubt, keep calling till you get someone who does what you want. If you're adamant about them charging a new payment type on the same order just keep calling and asking. Maybe you'll eventually get someone who won't follow the instructions...
A new card number was issued, however, google emailed me and said the order is on hold and to update the payment method to a new card, with a link, and when I go to the link it wouldn't allow me to update the payment method, it allowed me to do it with my phone case, but not the phone. I will keep calling until somebody will resolve my situation.,
spillytime said:
A new card number was issued, however, google emailed me and said the order is on hold and to update the payment method to a new card, with a link, and when I go to the link it wouldn't allow me to update the payment method, it allowed me to do it with my phone case, but not the phone. I will keep calling until somebody will resolve my situation.,
Click to expand...
Click to collapse
Good luck, let us know how it goes.
Were you able to solve the credit card problem with Google?
Were you able to solve the credit card issue with Google?
I am stuck in the same situation as you, as a couple of weeks ago the credit card that I used to place my Nexus 6P preorder was compromised and my credit card company had to cancel it and issue me a new one. I haven't gotten the e-mail from Google stating that they could not process my card, but trying to be proactive and solve the problem before it happens, I contacted Google several time (twice by chat, once on the phone) to try to provide them the new credit card to be used but I simply have been told that there is no way of changing it until I get the e-mail from Google stating that they can't charge my now-defunct card as the system is completely automated and doesn't allow for any human intervention at Google's side. I asked them what could I do if I get stuck in the same situation you are describing, where after getting the e-mail from Google stating that my card could not be charge no way would be provided to change the card to be used to pay for the phone and I have gotten different answers ranging from "well talk to us and we'll figure it out" to "you will need to cancel your order and place a new one". this last one specially sucks since it would place me at the end of the line and my current cell phone (An HTC One M7) is on its dying legs (it loses cellular connection and Wi-Fi connection about 3/4 of the day).
That is why I am bugging you asking you if you got this issue fixed with Google, and if so, what did you do to fix it, as I am nearing the time where I'll need to fix it (My order was supposed to be shipped by Oct. 30 but still hasn't been shipped or charged).
Thanks !
Aaaaand, I am now in the same state as you were, with Google not being able to change my payment method to my new credit card. I received the e-mail from Google asking me to change my credit card, followed the link on it asking to change the payment method for the order to the new card and the order remained on hold. Went to payments.google.com and tried doing the same and the order remained on hold. Talked to Google support and Wallet Support and they both just give me vague answers telling me to wait 24 to 48 hours. If I ask if I simply can talk to a human being and get the payment method changed I am being a spiel stating that this cannot be done because "Google values their users' privacy and security". Man, this is not fun. Google, if you guys are reading this, you need to make the resolution of problems like this a lot easier. These are far too many hoops to make your customers to go through, specially after already keeping them waiting endlessly because their orders were already delayed.
Hello,
I thought I would reach out here as Nook support could not help me and said someone would contact me within a week. I was given a brand new glowlight plus. I charged it, updated it, and tried to sideload books on it but it was not recognized by either of my computer's. Tried diff cords, ect. Took it back to B&N and they had no idea so they exchanged it for a new one. I get this one home, plug it in and boom.. it shows up on the computer and I am able to drag and drop a few books into the files directory. ..... Then it updated.... Once again, now it is not recognized on either computer. Called support, they had me reset it (the update auto installed this tim right away after the reset too... Before I signed in)... Like I said, they were not able to fix it. I really like the size and feel of this ereader, and that it is waterproof, but now I am probably juat going to return it and get something else, which I am bummed about as the Kobo waterproof readers are twice the price. Anyone have any ideas?
Thank you!
Marie