Database Users

After 100+ days SE replaced my X10 by... an ARC!!!

My "old" X10 presented some weird issues with 720p recording and GPS navigation, both rebooting the phone after a few minutes plus the device getting very hot.
At first I thought it was because of some custom ROMs and custom kernels with OC, but I reached the conclusion it was a hardware issue since I flashed back the stock ROM and the issues continued.
Anyways.... today they called me and gave me a brand new arc!!!
I'm kind excited but in the mean time I bought an Atrix and I think I'll sell the arc but not without play with it for a while

That's fairly lucky. I used to work in SE contact centre(in the days of the K750) in the UK and we had to push like crazy to get customers new handsets let alone an upgrade!

Yeah, it wasn't easy at all. I had to submit it 3x and wait more than 30 days each. Was happy if they gave me a new X10. I was almost giving up and suing them according to the BR laws then today I received the unexpected call

FabricioGS said:
Yeah, it wasn't easy at all. I had to submit it 3x and wait more than 30 days each. Was happy if they gave me a new X10. I was almost giving up and suing them according to the BR laws then today I received the unexpected call
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Hi, I'm from BR too, I've been having same issue, random reboots with gps or watch videos. Phone get very heat and reboot. My warranty go to end of august and I'm thinking to do just like you.
Thanks for the tip!
Edit: did you send your phone with root? Did you have original firmware or send with generic stock firmware? Could you Give me yours steps please?
Sent from my X10i using XDA App

Same to me but thay gave me a new x10 :-D
Sent from my X10i using XDA App

@michaeljordam
Hint: If your phone got sent to SE factory like mine did, call there and ask for a new one. Insist and be patient, that's the key

how much are you asking for the arc

FabricioGS said:
@michaeljordam
Hint: If your phone got sent to SE factory like mine did, call there and ask for a new one. Insist and be patient, that's the key
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Click to collapse
Ok, but...
did you send your phone with root? Did you have original firmware or send with generic stock firmware? Could you Give me yours steps please?
Sent from my X10i using XDA App

michaeljordam said:
Ok, but...
did you send your phone with root? Did you have original firmware or send with generic stock firmware? Could you Give me yours steps please?
Sent from my X10i using XDA App
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Sent with stock original firmware, always. I don't think root is an issue, but custom roms are.
Actually once I forgot to switch back from a custom ROM and the guys on Technical Assistance were really nice and informally refused without registering anything about it. I went home, reflashed original firmware and sent it back like it never happened
More than one person told me that SE had a lot of problematic X10s and if you insist on replace the device, they will probably will give you something new too.

ill buy the arc.

FabricioGS said:
Sent with stock original firmware, always. I don't think root is an issue, but custom roms are.
Actually once I forgot to switch back from a custom ROM and the guys on Technical Assistance were really nice and informally refused without registering anything about it. I went home, reflashed original firmware and sent it back like it never happened
More than one person told me that SE had a lot of problematic X10s and if you insist on replace the device, they will probably will give you something new too.
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Click to collapse
Root or modified firmware will void the warranty and they can see if it's been done really easy in EMMA now.
EMMA will show that modified software has been detected and tell the operator to deal with it as OUT-OF-WARRANTY.
So if you're still under warranty flash it back to stock before you send it in.

So, I just need to destroy my X10 so I can send it back

lucky man
Thats pretty sweet, ive had to return phones to SE before (or an "authorised repairer" in my country, which is 600km's away, at my cost(?!?!)) and all i ever get is the same phone back with the particular part replaced. (which in one case failed again just AFTER the original warranty and repair warranty ran out)
Must be an X10 problem they cant just "fix" for you.
I would drop the atrix and keep the arc, the screen on the atrix is just a bit dodge for my liking, otherwise a great phone with some great standout features, but i'll bet the bravia powered display on that arc is brilliant!

All of you are unlucky lol, maybe it's an error on motherboard. My phone run very smooth, watch 720p, HD game but no rebooting lol

Unlocking bootloader X8

Hello
I have posted something similar in the thread where you told us not to unlock the bootloader if your phone is highier than 11W29. But unfortunately I didnt read that thread and I have now a dead phone and my phone´s date is 11W46 (I know I messed up big time here). So my question is: Can I do anything now? Should I look for help with ppl that have the JTAG/RIFF box to resurrect my dead phone or just go to the shop and ask for a new one?
The problem is that I am not sure if my warranty is lost this way and if they will give me a refund...
Please give me back the hope of brining my phone to life again :´´(

If you have tried to unlock the bootloader you have rooted your phone. If you have rooted it you have broken the warranty so im sorry about that.
Sent from my E15i using Tapatalk

IHawkeyI said:
Hello
I have posted something similar in the thread where you told us not to unlock the bootloader if your phone is highier than 11W29. But unfortunately I didnt read that thread and I have now a dead phone and my phone´s date is 11W46 (I know I messed up big time here). So my question is: Can I do anything now? Should I look for help with ppl that have the JTAG/RIFF box to resurrect my dead phone or just go to the shop and ask for a new one?
The problem is that I am not sure if my warranty is lost this way and if they will give me a refund...
Please give me back the hope of brining my phone to life again :´´(
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Click to collapse
Go to shop and say that phone was dead at normal use! If in repair center will find that you brick phone by yourself you will pay some money. I was bricked my daughters phone (11W35) and take it to nearest mobile phone workshop (not SE warranty), phone was be repaired in 1 day and that was cost 15 Euros.

UserWith-A-Cupcake said:
If you have tried to unlock the bootloader you have rooted your phone. If you have rooted it you have broken the warranty so im sorry about that.
Sent from my E15i using Tapatalk
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there isnt a way to find out if the phone is rooted as long as it doesnt open and there isnt a way to open it(they will change the motherboard or replace your phone), so it doesnt matter

@stamatis16
Great news for me . Thank you for sharing that. I could go to the shop then and just tell em the phone died. Thank you guys a lot for the optimism I ll do my best to bring it to life again

Just take it to the shop and say that you put your phone to charge and since than it cant start
______________________
Odnesi ga tamo di si ga i kupia i reci da se sam od sebe ugasia prilikom punjenja i gotovo,meni proslo 2 puta

Its funny to read something like this from a croatian.

Hello again...
after 3 -4 weeks I finally got a call from the shop and they told me that the phone is ready to be taken. So I did. Never had to pay for anything .. they just told me the mother board was switched. Such great news.
now
I am thinking of putting the GingerDX ROM on my phone .. Why shouldnt I do it ? Are there any problems I should know about it? Anything to tell me?
P.S.
Sorry for double post

IHawkeyI said:
Hello again...
after 3 -4 weeks I finally got a call from the shop and they told me that the phone is ready to be taken. So I did. Never had to pay for anything .. they just told me the mother board was switched. Such great news.
now
I am thinking of putting the GingerDX ROM on my phone .. Why shouldnt I do it ? Are there any problems I should know about it? Anything to tell me?
P.S.
Sorry for double post
Click to expand...
Click to collapse
go here http://forum.xda-developers.com/showthread.php?t=1168738 or easy way is...just go nearest phone shop & ask them to upggrade urs to froyo or GB(with a little paying,of course).doesnt matter which roms,u can change to dx later.

You just have to say that you haven't rooted it.

zmuhammx said:
go here http://forum.xda-developers.com/showthread.php?t=1168738 or easy way is...just go nearest phone shop & ask them to upggrade urs to froyo or GB(with a little paying,of course).doesnt matter which roms,u can change to dx later.
Click to expand...
Click to collapse
No this is too old, go here : http://forum.xda-developers.com/showthread.php?t=1518803
Or http://forum.xda-developers.com/showthread.php?t=921637
You can send me pm if you want any detail.
Sent from my X8 using xda premium

stamatis16 said:
No this is to old go here : http://forum.xda-developers.com/showthread.php?t=1518803
Or http://forum.xda-developers.com/showthread.php?t=921637
You can send me pm if you want any detail.
Sent from my X8 using xda premium
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Click to collapse
Aiyaya... I dint noticed the link is dead in there.Thanks man.BTW u know what i mean by easy way

zmuhammx said:
Aiyaya... I dint noticed the link is dead in there.Thanks man.BTW u know what i mean by easy way
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Click to collapse
The true is that I am not sure if I get it,with the easy way you mean to buy a new phone?
Sent from my X8 using xda premium

stamatis16 said:
The true is that I am not sure if I get it,with the easy way you mean to buy a new phone?
Sent from my X8 using xda premium
Click to expand...
Click to collapse
Easy for him,just ask some guy in phoneshop than do it himself.Maybe for some of us its "piece of cake" but in certain case,who knowns?sometime we also confused which one is our right & left hand.Me just didnt want this guy crawling back in here with such title as"Guys,I messed up when bla...bla..bla.."

zmuhammx said:
Easy for him,just ask some guy in phoneshop than do it himself.Maybe for some of us its "piece of cake" but in certain case,who knowns?sometime we also confused which one is our right & left hand.Me just didnt want this guy crawling back in here with such title as"Guys,I messed up when bla...bla..bla.."
Click to expand...
Click to collapse
Yes,yes you are right! But seriously are there phoneshops that help people with custom roms?! In my town I'm sure they don't know even what root is...
Sent from my X8 using xda premium

stamatis16 said:
Yes,yes you are right! But seriously are there phoneshops that help people with custom roms?! In my town I'm sure they don't know even what root is...
Sent from my X8 using xda premium
Click to expand...
Click to collapse
If that so, lucky u.If i were u, i will open a phoneshop which is provide a rooting service & ask me to work with u.In my place, its good side income for phoneshop worker & they will take responsiblity if anything goes ugly.I mean,these guys has practicing a hundred times so the chance of bricking is nearly zero.

zmuhammx said:
If that so, lucky u.If i were u, i will open a phoneshop which is provide a rooting service & ask me to work with u.In my place, its good side income for phoneshop worker & they will take responsiblity if anything goes ugly.I mean,these guys has practicing a hundred times so the chance of bricking is nearly zero.
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Click to collapse
Oh man, this is awesome and convenient!
Sent from my X8 using xda premium

Very worried, please help

I was playing a game with my nexus plugged in, and randomly in the middle of it, the whole screen flashed yellow purple and black horizontal lines. As soon as I unplugged it, it stopped and the device shut off. It was a bit hot, but I assumed the game was just working the device hard. I'm not overclocking at all, and though the device has cooled down, it still won't turn on. Any idea what happened?
Sent from my Incredible 2 using xda app-developers app

I face this right now.... and the tablet didn't charge properly.... it stays in charge mode.... but doesn't get full....
More over this tablet was a gift from a girlfriend, n i lost the paper inside the box... i mean the guide book n what else, the other one... i don't have the chance to read it yet....hopefully i can still claim the garantie....
Sent from my Nexus 7 using xda app-developers app

h4uw1n3 said:
I face this right now.... and the tablet didn't charge properly.... it stays in charge mode.... but doesn't get full....
More over this tablet was a gift from a girlfriend, n i lost the paper inside the box... i mean the guide book n what else, the other one... i don't have the chance to read it yet....hopefully i can still claim the garantie....
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
Lol...I think he meant warranty
Sent from my Nexus 7

oneG said:
Lol...I think he meant warranty
Sent from my Nexus 7
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Click to collapse
Yeah... u r right... i mean warranty... since i learn German, my english become worst... and both is not my mothertongue...
Anyway... after i reset my phone... it seems it's charging right now...
can someone tell me... what is the paper about inside the nexus box... is it a warranty? I hope there're no serial number printed there...
Sent from my Nexus 7 using xda app-developers app

Remove the battery and wait for a hour.now put it back do no switch on..wait 2 min now switch on..it may work
posted by www.mobilecrackerz.tk

mobilecrackers said:
Remove the battery and wait for a hour.now put it back do no switch on..wait 2 min now switch on..it may work
Click to expand...
Click to collapse
The battery is not easily removable. To illustrate why see iFixit.

I think your tablet was at low lvl of battery, mine crashed 2 days ago and after chargrd, turns on fine
Just leave it plugged in for awhile than turn on
Sent from my Nexus 7 using xda premium

The battery is easily removable. To illustrate why see iFixit.
That looks better.
Looks extremely simple to remove.

oneG said:
Lol...I think he meant warranty
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Click to collapse
I'll wager that his/her English is much better than your German.
Internet etiquette No. 1: Not everyone on the internet has English as a first language

h4uw1n3 said:
Yeah... u r right... i mean warranty... since i learn German, my english become worst... and both is not my mothertongue...
Anyway... after i reset my phone... it seems it's charging right now...
can someone tell me... what is the paper about inside the nexus box... is it a warranty? I hope there're no serial number printed there...
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
the papers in my box had warranty information, but it was not the warranty itself.
The warranty is 12 months, and if it was bought via Google Play, I have heard reports that you must have an order number in order to get your N7 serviced. I'm not sure if it's true or not.
Worst case scenario, call up Asus, give the the Serial Number [located in Settings->About->Status, also located on the clear sticker that shipped with the N7 next to the speaker grill], they will see it was purchased less than a year ago, and should set up an RMA for you. You do however have to pay S/H fees to ship it to Asus, but they ship it back free.

Sony SAT returns my phone.....they broke a lot of things...

After one month sony sat Stella in Madrid returns my xperia Arc by mail. They have repaired the crack near the sensor, but broken a lot of things:
- Dust in the screen under the cover, and glue marks.
http://imageshack.us/a/img706/1636/mg1040p.jpg
http://imageshack.us/a/img5/3789/mg1041g.jpg
http://imageshack.us/a/img20/9369/mg1042g.jpg
- Earspeaker sound distorted
- I can´t see one of the two leds of the keys.
http://imageshack.us/a/img20/6620/mg1044z.jpg
- A bad tightened screw don´t let me close the battery cover properly.
http://imageshack.us/a/img689/9900/mg1045.jpg
Probably i will buy a new phone, very upset with my arc and sony

Send it back then with a letter of complaint.
Sent from Myushi

XperienceD said:
Send it back then with a letter of complaint.
Sent from Myushi
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Absolutely.

Post updated with images

jlmcr87 said:
Post updated with images
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I would have got straight on the Phone and it would be on the way back already!

Yes,return it back to sony ,shame on the technician who worked on it !!

OMG, return it asap. What a service...

This is why I do not want to send my arc back. I'd rather have a crack than this poor service.
But I should not have the crack!
Definitely raise a complaint!
Sent from my LT18i using xda app-developers app

really sad

This is old finally my phone is ok but after sent it twice and after waiting 40 days..........

jlmcr87 said:
This is old finally my phone is ok but after sent it twice and after waiting 40 days..........
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nice. that just shows how many soppurt they got for our old devices.
i think i´ll stay away from sony from now. they´re producing more devices as they can handle to do good software updates. even in our updated 1.13 ICS release the notification led is not working and our device is over 2 years old now.

I'm Going To Rectify A Mistake Tomorrow

I got The HTC One and contacted EE to cancel the contract and take the phone back as I changed my mind.
With the phonebeside me in its box, I've just had to have a play with it and now I'm gutted to be sending it back.
It's absolutely stunning, I've never seen or held such a wonderful device.
I'm wondering now as I've been sent a returns bag etc, charge it up and hope EE will let me keep it or send it back and get another one.

So... why are you sending it back?

Um yeah.... Some more details perhaps?
Sent from my HTC One using Tapatalk 2

I got the phone but then decided my iPhone 5 would do and i'd send it back. So I cancelled the contract and they've sent me a returns bag.
Inquisitive a while ago, I just decided tol have a play around with it and now wish I hadn't cancelled.
Was wondering if I contacted them could I uncancel or simply send it back and start again.

and your point is?

Pie8er said:
I got the phone but then decided my iPhone 5 would do and i'd send it back. So I cancelled the contract and they've sent me a returns bag.
Inquisitive a while ago, I just decided tol have a play around with it and now wish I hadn't cancelled.
Was wondering if I contacted them could I uncancel or simply send it back and start again.
Click to expand...
Click to collapse
Your choosing an iPhone over this superb phone, that in itself is ludicrous sorry to be so blunt but seriously cannot see the sense in that.
Sent from my Nexus 7 using xda app-developers app

Keep it otherwise whenever you see someone with a One you'll wish you kept your One.
Sent from my Nexus 7 using xda premium

iPhone is something else. You can't compare these two. No need of pointless hate against it.

Pie8er said:
I got the phone but then decided my iPhone 5 would do and i'd send it back. So I cancelled the contract and they've sent me a returns bag.
Inquisitive a while ago, I just decided tol have a play around with it and now wish I hadn't cancelled.
Was wondering if I contacted them could I uncancel or simply send it back and start again.
Click to expand...
Click to collapse
Just phone EE again say you changed your mind, you decided to stay with them, they would be more than happy to let you stay. I don't see why there would be any problem. Very likely they would let you keep the phone then just start a new contract, cos technically only until you returned the phone your contract is fully stopped, they may be able to reverse it at this stage.
Sent from my HTC One using xda app-developers app

Pie8er said:
I got the phone but then decided my iPhone 5 would do and i'd send it back. So I cancelled the contract and they've sent me a returns bag.
Inquisitive a while ago, I just decided tol have a play around with it and now wish I hadn't cancelled.
Was wondering if I contacted them could I uncancel or simply send it back and start again.
Click to expand...
Click to collapse
Oh buddy thanks for the good laugh. I do understand. That would be hard but after you play with this amazing phone how could you send it back. Send them the iPhone 5 maybe they wont notice :highfive:

h.han said:
Just phone EE again say you changed your mind, you decided to stay with them, they would be more than happy to let you stay. I don't see why there would be any problem. Very likely they would let you keep the phone then just start a new contract, cos technically only until you returned the phone your contract is fully stopped, they may be able to reverse it at this stage.
Sent from my HTC One using xda app-developers app
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Click to collapse
Thanks a lot for your help, I'll give them a bell. Think i'll put it on charge. :

Haha, this is hilarious. Go on to xda to ask whether you can change your mind about cancelling a contract (or not) with EE?
Call me old fashioned, but I would be asking EE, not XDA. Maybe that's just too much common sense.
Sent from my HTC One using Tapatalk 2

Dharkan said:
iPhone is something else. You can't compare these two. No need of pointless hate against it.
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Click to collapse
You bet your life you can't compare the two, the HTC One is far far better.
Sent from my Nexus 7 using xda app-developers app

So the OP starts a new thread saying he is staying with his iPhone 5.
What exactly is the point of this thread, other than the OP simply trolling HTC forums?

jonny68 said:
You bet your life you can't compare the two, the HTC One is far far better.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
You didn't get what I mean but okay, whatever.

Hoggles said:
So the OP starts a new thread saying he is staying with his iPhone 5.
What exactly is the point of this thread, other than the OP simply trolling HTC forums?
Click to expand...
Click to collapse
No he started a thread saying he ordered the ONE and then before getting it he changed his mind thinking he would be ok with the iphone 5 so he calls in and has them cancel the new contract and send him a return kit. He then gets the ONE and being a phone junkie like all of us on XDA he HAS to play with and realizes that he loves the ONE and does not want to use his iphone 5 anymore but as he said he already called in to cancel so what does he do??? Which has been answered so next time you wish to bash someone or talk crap maybe sharpen up on your reading comprehension skills.

Don't really think OP is trying to be a troll or anything.. i think he/she is just confused and didn't know how awesome of a phone it was till he/she used it..
Which is what you suppose to do with any new phone, you read up on it, find features you like, buy it, get used to it.. decided should you keep it..
Not order a phone, decide to return it.. then want to use it and realize its a great phone

YoungAceAtlanta said:
Don't really think OP is trying to be a troll or anything.. i think he/she is just confused and didn't know how awesome of a phone it was till he/she used it..
Which is what you suppose to do with any new phone, you read up on it, find features you like, buy it, get used to it.. decided should you keep it..
Not order a phone, decide to return it.. then want to use it and realize its a great phone
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Click to collapse
I agree but I am also a phone nut and have done crazier things in my time. He got caught up in the hype then doubted the hype (who can blame him) and then realized the hype was real. Sounds a little like all of us :silly:

nullkill said:
I agree but I am also a phone nut and have done crazier things in my time. He got caught up in the hype then doubted the hype (who can blame him) and then realized the hype was real. Sounds a little like all of us :silly:
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Click to collapse
That sums up half of the post here about a new phone :good:

Before that ends in flamewars out of misunderstandings, I close this now. All is discussed I think.