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OK, I've not read a word of the manual, so maybe I'm doing something wrong. When I soft reset (stylus in the hole) the screen fade away and then it won't for the love of god restart. The first time I did this, I went a little pale. however, if I take out the battery for around five minutes and then plug it back in, it starts up again. Is this wrong?
Also, never quite been able to hard reset the damned thing. I press and hold the two "__" buttons whilst performing the reset, but the same thing happens and I'm never prompted for screen calibration or anything else I'd expect from a hard reset. SOMEBODY HOLD ME
Can someone please talk me through the EXACT and DETAILED procedure and result both a soft reset and hard reset?
For me, on my MDA Pro:
Soft reset: Insert tip of stylus into "reset" hole briefly. Screen fades away to blank and the machine then acts dead. No buttons will bring it back to life. Take the battery out and plug it back in, still dead. Come back after 30 minutes, still dead. It needs the battery removing for at least 5 minutes, maybe more like 10, then reinserting and it springs back to life.
Hard reset: Hold down the two "__" keys (above the 4 and 9 keys) whilst inserting the stylus tip into the reset hole briefly. Exactly the same thing happens as a soft reset - no hard reset is performed.
I'm pretty sure this is all wrong and my device is "special"
Not Right!!!
Xiasma: This is very wrong indeed. I've got access to the jasjar and Pro and neither one displays what you mentioned on yours. The procedure you described for both types of resets is correct. Try one more time holding down the 2 soft keys '_' for half a second then whilst holding them down push the stylus in the soft reset hole in at the back of the device (if in laptop mode).
If you still don't get a hard reset, I'm quite certain you have a faulty unit.
Let us know how you get on :?
Thanks, your reply is very much appreciated. Well, looks like it's a faulty unit, then. It doesn't really affect my day-to-day use, so I'm tempted to keep it until there's an official rom upgrade, RAM hike or something :wink:
have you tried turning the power off (using the...er...power button!) before poking at the reset button...see if that makes any difference?
Any joy with your MDA Pro hard or soft resetting?
xiasma: Have you had any luck with your MDA Pro either soft or hard resetting? I'm interested in knowing for personal reasons also, as I have had to exchange 2 units with t-mobile already, due to what I believe is a very buggy ROM, but I could be wrong and it could be something else. :?
Just want to ask how dangerous it could be to remove the battery while the prophet is still up and running.
There where several cases where my prophet was freezed, so I had to remove the battery.
But it is still running relatively fine. There are some small problems which may be caused by too much software or too many installs and uninstalls or whatever...
This is probably a stupid question, but why not just soft reset?
I never managed to jam a device so badly that the reset button didn't reboot it (it may not boot up completely, but it will try).
I am not sure but I think the reset button actually breaks the circuit which is why it is 100% affective, and if so it is the equivalent of removing the battery and there fore removing battery should be safe.
If you take out the battery all "not saved data" will be lost. You can compare it with your PC. If you are writing something to the "disk" while unplugging the device it may cause serious problems. Otherwise it's no problem.
But like said before.. ..why not use Soft Reset?
This won't generally be a problem, unless you're writing to memory card, in which case you may screw the FAT on the card, causing corrupt files and odd looking directory names. Not advisable, although a soft reset may cause the same damage. Not much difference between the two really.
V
The power button on the right side (soft reset?) didn't work when it freezed.
dma147: that's not soft reset. I don't know what the Prophet looks like, but on most HTC phones there'll be a little hole (1mm or so across) on the bottom or sides of the device that says reset.
That's the soft reset hole.
V
It's the little tiny hole next to the usb socket. Just poke your stylus in it and the system will reset.
ahhh... that's the soft reset! okay, thanks. So I'll use this then, when it freezes again.
what is the difference in the following:
clean storage, soft reset (turning phone off) and that red button near the battery
clean storage is a hard reset... ie it wipes all data from your device returning it to factory settings.
soft reset (which can be achieved any number of ways) and the red reset button do the same thing.... reboot the device.
the red reset button is completely redundant imo and i have no idea why HTC put it on the device as it is easier and quicker to simply take the battery out and replace it.
If they really wanted a reset button they should have made it easier to press (ie/ without a pin)
Audio Oblivion said:
the red reset button is completely redundant imo and i have no idea why HTC put it on the device as it is easier and quicker to simply take the battery out and replace it.
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in theory you shouldn't do that when the phone is on, it can (in theory remember) cause sparks that can affect the internals. personally I've yet to try using the red button, seems the prefect size for pressing with a stylus.
samsamuel said:
in theory you shouldn't do that when the phone is on, it can (in theory remember) cause sparks that can affect the internals. personally I've yet to try using the red button, seems the prefect size for pressing with a stylus.
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Click to collapse
correct theory... but in practice... ive been doing just that on every mobile phone ive ever had =)
Switching off the phone and after a few seconds switching it on again acts also as a soft reset, so no need for third party apps, red button or battery and it is safe also.
Except that most of the times I need to soft reset it's because the phone is frozen, so no way to switch off
kilrah said:
Except that most of the times I need to soft reset it's because the phone is frozen, so no way to switch off
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Click to collapse
Fortunately I never encountered that problem (untill now at least).
I have discovered pulling the battery on my phone causes my email accounts to lose their pop and smtp addresses. Using the red button doesnt. Also when pulling the battery my router security code is gone too.
Hi all
first post and i got an interesting problem with my phone which i qualify as stupid. It all started when when my virtually keyborad started becoming unresponsive and when i tried to do a factory reset, i could not enter the 1234 number to start it. i left the phone for a while and then i could not get into the setting even . But i could receive calls but i could not call since i could not access any numbers on the dial pad( by pressing on the numbers of coruse but from dial log screen i could)
Anyway long story short while fiddling with the phone , i thought the lock feature was on that is why some of the touch functions was not totally responsive but to my sadness, i activated the lock and now the phone is stuck on the front page and i cannot access anything since i must press unlock at the far corner of the down screen but stupidly, while pressing on the unlock, since it is unresponsive, i cannot unlock the phone to get to the normal menu and so on.The only thing working is the square pad which tells me to press cancel then unlock to free the phone for normal use
By the way the lock feature is the one that blocks the phone so that you do not accidentally press on the touch screen and activate a program and not the lock thing operators put to limit your phone
I want to know if anyone can help me unlock the screen so that i can reset the phone or alternatively any other method via usb to reset my phone to factory settings. Any special buttons on the phone i can do to do that?
I tired leaving battery out for 24 hours but that did not work to unfreeze the touch buttons
Was thinking to reload the windows mobile completely via the micro card (which i read here) but i am not sure it will work or i fear it might brick my phone
Any suggestions will be welcome please.... thanks
Use myMobiler to control device from Pc through usb
Good luck
Ps: you'll probably have to change digitiser afterwards
Well tried the mobiler but the thing is that it asks the phone to allow the program to conenct and i cannot press yes on the touch screen since it is frozen or something so i am stuck again.
Very strange, it doesn't ask anything on my device...
Why don't you hard reset: press green and red buttons and while pressing, poke the stylus shortly in the reset hole then release the 2 buttons. It will ask something that you probably won't see, just press the action button and wait for it to restart.
Don't flash another on just yet - it may well cause issues as it sounds like your digitizer is broken. Don't hard reset either
Does it pick up anything at all? Have you tried tapping all over the place in that region to try and get a response, sometimes just under the screen also works. Do you use a screen protector? If not, try it with one, if yes, try it without, it may be interferring with it, or it may help the touch be picked up by the phone (Stupid, I know, but this is something I found to work before with my elfs, and omnias)
When it is locked, is activesync picking the phone up? You may be able to put the remote.exe into the windows folder (for myMobilier) and do it that way.
A digitizer costs about £6-£10. But due to the age of this device, as sad as it is, I would suggest trying a new phone out if funds allow for it.
ok so far i tried the hard reset (red button and green and pressed the on off button but nothing. When i press on off button alone it switches off but not hard reset. I did not know i had a reset hole at the bottom of the phone.I did that with red and green button but nothing. Only when i poke the hole alone it does a hard reset i think but when i switches back on it is still unresponsive and locked screen
I tried poking under screen protector nothing. Also i think screen is still responsive because when i tap on it, the screen lights brighter
I tired putting remote exe file on the phone( active sync is working and i can read files on the phone) but i have two remote files..which one to use ? the one that ends with 40 one or 50 .Also where to put it specifically..which folder.I tried my windows mobile based device but nothing.Also tried program files and data application nothing.
Mobiler cannot connect since from pc alone because it asks my phone permission
and i cannot tap yes to accept program.
so any more suggestions please
Hi
Maybe I wasn't clear enough, here's the exact procedure, it should work since you have to use only hardware buttons:
Hold down send/reject buttons (green/red at the front) and reset with the stylus; release the stylus but keep holding the buttons till you get 'this will erase all your personal data' message, then press 'action' (big front button) to hard reset.
If Hard reset doesn't work then your device hardware is faulty.
If he hard resets he will liekly not be able to align the screen on initial setup tito12.
Avanisha. If you try to run one of the remote.exe it will say this is not a valid windows application, thats the one that needs to go into windows on your phone.
captainstu72 said:
If he hard resets he will liekly not be able to align the screen on initial setup tito12.
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Click to collapse
Hi captainstu72, i was under the impression that he messed up something in his system so a hard reset would hopefully solve the problem. In case he still can't align the screen after HR then he has to replace the digitiser. Mymobiler will not solve anything, pls read the 1st post: he wanted to do a factory reset. He just have to sync before HR.
thks tito 12..problem was solved with your help.J ust did not get the steps of hard reset right. Phone is working ok now and screen is ok as well as tap function. thank god i don't need a digitizer. thanks to captainstu72 for the help as well .You were right tito..seems i ran a program and then all hell broke on my phone. I wanted to factory reset but as you know the pad was locked.
Glad I could help, enjoy your device
Ahh okay, guess i mis read something! Sorry
Glad its all sorted though, I was just concerned he may end up in an annoying align screen loop
I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
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Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?