Database Users

3G upload cap fix to be rolled out this week!

Taken from the official Sprint thread here:
http://community.sprint.com/baw/thread/43883?start=540&tstart=0&reqsorting=dec
"Good news - an update will be released tomorrow 9/30. It will be rolled out over a 4 day period so not everyone will get it on day 1.
I will have the standard MR information (fixes included, rollout schedule, etc) available tomorrow morning and will post it in a new featured thread."
AWESOME!

yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.

Second update since release. I do have to admit, it's kind of nice to see Samsung actually supporting a phone for once.

This is great news! And we are getting Cyanogen Mod 6! I couldn't be happier. :-D

robl45 said:
yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.
Click to expand...
Click to collapse
While I understand where you're coming from, I agree with styckx that it's just good to see them doing something about it. I do wish they'd acted on this more quickly, but better to roll out a fix now than wait months to release one or not release one at all.

It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.

fooo1 said:
It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.
Click to expand...
Click to collapse
It stems from Samsung's history, mainly with the T-Mobile Behold 2. They advertised that it would be getting Android 2.x then never delivered on their promise and stranded users with 1.6. While HTC has probably been the best manufacturer in terms of supporting their Android phones.

I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris

cswee1932 said:
I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris
Click to expand...
Click to collapse
I've read a lot about Samsung after purchasing my Samsung Moment. I found they had a nice history of let downs and lack of support. Then the Moment went on and on without a mention of a fix, or patch, or anything. That was a complete lemon of a phone (data lock ups and unfixable GPS) that Samsung all but abandoned less than a year after launch and still to this day the Moment forums are mainly filled with people trying to fix data lock ups and the GPS. It's ashame really.
Epic was going to be my last run with Samsung, and despite some bumps in the road I've been pleased so far as they are at least taking initiative with this phone it seems. I personally think they have no choice. It's one thing to piss off 1 carriers customers, and another to piss off multiple carriers customers by not supporting a phone.
Hope the support continues.

so you guys are excited that they put out an update that fixed nothing and screwed up the phone? thats great, all it meant is I had to go and uninstall the mediahub crap so my battery life didn't suffer, the gps issue remains, the upload issue will likely remain after this update as well. so that really equates to them doing nothing in my eyes.

I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?

crajee16 said:
I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?
Click to expand...
Click to collapse
Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.

punzada said:
Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.
Click to expand...
Click to collapse
Lol, mine actually goes to like 6000+ for a little while, then dips down to under 50 kbps. Yes, under 50! I have some SpeedTest results that have come in under 20 kbps upload!
Even my 3G speed is horrible. Never over 500 download. I'm looking forward to this. Luckily I am usually either in a WiFi zone or a 4G zone.

punzada said:
From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately.
Click to expand...
Click to collapse
It may seem to be throttling behavior. Ultimately though, those of us aware of how a data radio and associated software *actually works* know full well that it's because the dwarf hamsters spinning in their wheels are, in fact, unionized. Because of the upload tragedy of 2009, in which millions of poor hamsters perished on the Touch Pro 2 because of faulty speed governors installed in the cages, strict regulations were put in place for the Epic, dictating that no hamster may run unsupervised in their wheels, and that they must trade off shifts every 128kB with their spotting partners. It's this switching that causes the fluctuations you observe during the speedtest runs. You may have noticed a bit more heft in the Epic vs say, the Captivate. You might mistakenly believe it's the keyboard, when in fact it is the added weight of the supervisory hamsters.
Another shortfall in communications speed arises because Samsung, to save weight from the added hamsters, decided to use smoke signals as a databus between the CPU and the baseband processor. This was chosen over the "flashing mirrors" approach due to cost and weight issues. This compounds the upload cap problem because as the phone rests in your pocket, it accumulates moisture. The soot particles from the smoke then seed rainclouds, which can interrupt the dataflow between baseband and CPU as the receiver operators duck for cover at a nearby tavern.
So, you see, this is clearly a compound problem. Obviously, this week's update will include a staff of more hamsters, more wheels, and dehumidifiers, all so your phone can shuttle data more efficiently. This is a brilliant feat of engineering, I might add. So, expect your phone to weigh more by the end of the week, though how much more, nobody knows. And please, do post the truth about how the phone's internals really work, punzada... anything else would be a blatant disservice to the hard-working bit-crunchers in your phone.

^^ wat
Also from that thread:
Desi,
I'm on the phone right now with tier 2 support to try to find out what's in the update because this is my last day if I'm going to return the phone and I'm being told that they don't see anything about the battery life, GPS, or this data upload issue in this release.
I know you said that you're putting that information up tomorrow, but I have to make a decision today.
The tech is saying there is NO FIX FOR THE CAP ISSUE FROM SAMSUNG yet or anything to improve the battery.
Click to expand...
Click to collapse
Desi's (admin) reply:
Joe,
The 3G upload issue is definitely in the release.
I doubt the GPS issue is since I just forwarded input from this forum over to engineering for further analysis.
Click to expand...
Click to collapse
I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.

GlassGorilla said:
I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.
Click to expand...
Click to collapse
Battery and GPS are (for me, anyway) easy workarounds. 3G upload cap is what it is; there's no getting around it other than using wi-fi or 4G (which I can also usually do, but not everyone can).
I'll be happy to have that upload cap fixed if for no other reason than people will quit using it as an excuse to post "should I return my Epic for an Evo?" threads here and elsewhere.

My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
That and the fact that until a few days ago users were being told for weeks running that no one but they were reporting the problem exacerbated the problem.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
As far as GPS, not only are there problems, but the "advice" given by Sprint: use the unrelated "wireless networking" is an absolute laughable and patronizing dodge.
As others have noted, working around with cold starts or manual resets does fix the main issue.
I have been in contact with the moderator of eh Sprint forum privately some time ago, and he put me in with ADP (ADP, not ADS) on this issue. They are diagnosing it, and have not come to any conclusion other than they have seen the issue themselves.

aero1 said:
My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
Click to expand...
Click to collapse
Well. Apparently we have a voice, which is a good thing.
I'm hopeful, but I am not holding my breath. I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it.
Whether it's an angleshoot or a genuine attempt to fix it, I am anxiously awaiting the first reports tomorrow.

GlassGorilla said:
I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it. .
Click to expand...
Click to collapse
Sprint is serious exposed to class action liberality, which involves not just awards, but legal costs, and more importantly really bad press.
I have a written note from ecare from last week saying no one has reported this issue. Hundreds of users seem to have been told the same thing. Not that the speeds are normal, but that they were low speeds but unique to the customer. That presents a legal liability for Sprint right here.
I think we will all know in a few days.

You guys should probably take a chill pill on the conspiracy theories already. I'm sure it would cost Sprint much less money and hassle just to fix this software issue rather than go out of their way to "conveniently" tell you that there's a "fix" that doesn't really exist but they used their "legal gymnastics" to trick you into holding onto your phone past the 30 day mark. They are a company that wishes to exist more than 2 more years, why would they go out of their way to screw you and guarantee you leave in two years when a couple of patches could save them and Samsung a ton of customers?
Its not like fixing this issue requires the recall and replacement of every phone, and them fixing this problem is not an incredibly inconvenient issue. You know why they're telling you the day before your 30 days that the update is coming? Because telling you after you return the phone wouldn't do anyone much good. Why didn't they tell you sooner? Because these things, while not impossible or some ludicrous endeavor, do take time.
I'm not even meaning to take their side really. Sure, they should have caught the issue before launch, and they should have addressed the issue in public... but if you're only gonna sign onto networks willing to do either of those things then you're not going to be purchasing a cell phone in America. I mean, Steve Job's stance on Antennagate is still "Shut up whiny babies, this issue doesn't exist, but I'll give you a free case if you shush and go back to fellating me..."

Engadget story about epic problems

Samsung told Engadget again that the epic has no gps issue. I hope Samsung does not leave the epic out of the captivate/vibrant gps fix.
http://www.engadget.com/2010/09/29/epic-4g-problems-so-far-and-a-few-solutions/

Engadget really don't know what they are talking about 90% of the time.
Then the mass amount of apple trolls that cover the comments are so idiotic that it hurts my brain.

I have sometimes complained about shallow reporting at Engadget. But this piece was pretty good.
Sent from my SPH-D700 using XDA App

That article would scare me away from buying the phone. Hopefully samsung and sprint take note.

So glad they put this info out in the open. Hopefully Samsung and sprint will do some thing about the mentioned issues

I have to say that they love blowing everything up. They are not scaring me away. The only thing I miss about being an HTC person is that the community was very large

What GPS problem? This phone has no problems navigating me to new stores (I work as a floater) every day. Finds my location quickly and doesn't throw me on some side road like my Hero used to occassionally do. Never had an issue with locking either.

Having been an early adopter of Android with the HTC Dream I have to say this is no different than the GPS issue it had when first released so this isn't something new. Battery drain was also an issue with the HTC Dream when I first got it but it got better as they released updates.
I honestly don't blame Sprint and Samsung for not responding to Engadget, they have a flare for over sensationalizing EVERY issue (I don't have a problem with the battery life). The only major problem I'm running into is the Epic's reception seems to be flaky, either that or Sprint's coverage maps are completely wrong for the area's I travel to. Though it's about on par with T-mobiles coverage and still beats the pants off of AT&T.

my gps has been great on par with the hero

Love this phone but.....

There is terrible speaker distortion during voice calls, Its fine during music and film playback
The email notifications keep disappearing.
Transition animations can't be turned off if you do, they come back on.
What samsung need to do is pick some real users on xda to test their devices before they are released.
I can't believe that they don't foresee the problems that the device could have and the main reason for losing some good customers to other brands is poor testing and quality standards.
The only reason I'm using this phone is because it offers push email for all service providers which is huge for me.
I would appreciate some thought on this.
(I used 3 notes before i wrote this all of them suffered the same problem)
Please be aware that i am not writing this to wind people up or insult anyone it is purely an opinion and I wish Samsung listened

viniturb0 said:
There is terrible speaker distortion during voice calls, Its fine during music and film playback
The email notifications keep disappearing.
Transition animations can't be turned off if you do, they come back on.
What samsung need to do is pick some real users on xda to test their devices before they are released.
I can't believe that they don't foresee the problems that the device could have and the main reason for losing some good customers to other brands is poor testing and quality standards.
The only reason I'm using this phone is because it offers push email for all service providers which is huge for me.
I would appreciate some thought on this.
(I used 3 notes before i wrote this all of them suffered the same problem)
Please be aware that i am not writing this to wind people up or insult anyone it is purely an opinion and I wish Samsung listened
Click to expand...
Click to collapse
I only have the call distortion. I ordered two from Verizon, they replaced both, went to corporate store and tried two, so that is six with the same issue. Verizon said they had a ticket with Samsung but no exact date for the fix. I then called Samsung and they confirmed they were working the issue for Verizon but could get no indication as to when it would be resolved. It appears that Sprint which rolled out the phone before Verizon had a Samsung OTA to fix it a couple of days ago. Sorry I don't have any additional info but I feel your pain.

Samsung Disappoints on Yet Another Front

Samsung is apparently down globally at the moment. There is some speculation that this is related to a fire at the Sds facility, which really begs an interesting question about how Samsung handles it's datacenter(s). I find it hard to believe that they would design something so poorly as to not have geographical fault tolerance, but by the same token, all of the hub services are down along with the samsung.com website.
At a minimum, this should be cause for concern about how and where Samsung stores our data and in my case has me in a bind because I'm actually having issues with the Hancom apps on my note pro 12.2. I actually uninstalled hword because it wouldn't open up documents and found out about Samsung being offline when I couldn't access the Samsung app store or Hancom updater to reinstall it.
A company the size of Samsung and they couldn't be bothered with a proper disaster recovery strategy that would ensure availability?
I sincerely hope nobody was injured in the reported fire, but it certainly seems to have provided some insight into what Samsung considers to be acceptable service levels. If this is how little regard they show for critical service availability, it's no wonder firmware updates are always an issue.
Sent from my SM-P900 using Tapatalk

http://www.isitdownrightnow.com/samsung.com.html
Sent from my SM-P900 using Tapatalk

All global site access down for somewhere between 4 and 8 hours without prior notice... That would be a career ending event for me or any of the folks I work with

Sites typically won't let you know before they go down. Even Google services go down once in a while.
Sent from my SM-P900 using Tapatalk
---------- Post added at 06:40 PM ---------- Previous post was at 06:29 PM ----------
http://www.engadget.com/2014/04/20/samsung-com-outage-sds-fire/
Sent from my SM-P900 using Tapatalk

I've yet to see Google play, maps, apps, and search engine take a dive at the same time. I work in a world of five nines availability with clients a hell of a lot smaller than samsung, so it really doesn't speak well for a company their size to take that kind of outage. I realize that things can happen from time to time, but last night's outage points to a serious flaw in their hosting design. Ever hear of geo load balancing?
Hey Samsung, you could stand to start here: https://f5.com/products/big-ip
Sent from my SM-P900 using Tapatalk

I didnt experience amy interruption. Strange. However have you dealt with any other large companies being hit by disasters like this? Or are you particularly familiar with their internal workings? Isnt it a bit unfair to judge them based on limited information? I mean that could have been their primary data hub. Even if it is backed up somewhere else it could take some time to reroute everything they run through another location. It was obviously backed uo somewhere or it wouldn't be working again already. You even started with samsung disapointed on yet another from. It sounds like you are looking forba reason to hate in samsung
Sent from my SCH-I605 using XDA Premium 4 mobile app

They had a major fire. Thankfully there were no fatalities. Let's not overreact to a very minor and temporary inconvenience.
Sent from my SM-P900 using Tapatalk

dodo99x said:
They had a major fire. Thankfully there were no fatalities. Let's not overreact to a very minor and temporary inconvenience.
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
Exactly. Sorry you were inconvenienced, but I am certain people employed at the facility are inconvenienced a lot more.

Not a hater, just a realist. I'll reiterate that I hope nobody was injured.
That said, I'm speaking from a business perspective, not am personal attack on the employees of that datacenter. I've been designing networks and high availability data centers for nearly two decades and most of my customers demand 99.999% availability for customer facing services. These things would be served out of multiple active locations, not a single location with some dodgy backup. Even better, the non personal stuff like the app and media stores would be served by a CDN. In any case, the loss of a site would immediately reroute traffic and the time it takes for DNS cache to expire would likely be the slowest part.
It isn't insensitive to say that this incident pointed out a shortcoming and when you add it to numerous other recent issues with samsung tablets, the overall picture is disappointing. I went through a number of 10.1 2014 edition tablets before giving up on the faulty BT on that device, as Samsung never addressed it. I buy a note pro 12.2 that resolves it and the Hancom software wasn't pre installed or available to download on release day, now this. It's just a growing list of things that are each small, but show that Samsung just isn't on the ball when it comes to fit and finish. They make the only reasonably usable Android tablet with an active digitizer, so they get my business for now.
I'm not sure why the folks here can't separate a comment on service availability from the matter of personal safety. I'm not suggesting people should have been placed in harm's way to keep things running. I'm stating that there are design shortcomings in how the service is delivered.
Sent from my SM-P900 using Tapatalk

I don't think you'll get any argument that it would have been great if service didn't go down for as long as it did . . Nor do I think that people are having issue with separating personal safety from service availability. The issue more likely stems from the varying degree of tolerance for service interruptions.
On saturday night I was setting up my new tablet when I realized something was wrong with Samsung services. I poked around, realized that the incident was occurring, shrugged my shoulders and moved on to do something else before turning in for the night. Come sunday morning everything was back up and I didn't give the issue a second thought.
We get what you're saying; there's obvious room for improvement, but it could have been worse too . .

dpersuhn said:
Not a hater, just a realist. I'll reiterate that I hope nobody was injured.
That said, I'm speaking from a business perspective, not am personal attack on the employees of that datacenter. I've been designing networks and high availability data centers for nearly two decades and most of my customers demand 99.999% availability for customer facing services. These things would be served out of multiple active locations, not a single location with some dodgy backup. Even better, the non personal stuff like the app and media stores would be served by a CDN. In any case, the loss of a site would immediately reroute traffic and the time it takes for DNS cache to expire would likely be the slowest part.
It isn't insensitive to say that this incident pointed out a shortcoming and when you add it to numerous other recent issues with samsung tablets, the overall picture is disappointing. I went through a number of 10.1 2014 edition tablets before giving up on the faulty BT on that device, as Samsung never addressed it. I buy a note pro 12.2 that resolves it and the Hancom software wasn't pre installed or available to download on release day, now this. It's just a growing list of things that are each small, but show that Samsung just isn't on the ball when it comes to fit and finish. They make the only reasonably usable Android tablet with an active digitizer, so they get my business for now.
I'm not sure why the folks here can't separate a comment on service availability from the matter of personal safety. I'm not suggesting people should have been placed in harm's way to keep things running. I'm stating that there are design shortcomings in how the service is delivered.
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
Well it sure does piss me off when google goes down, or ebay, or amazon, or any number of websites and services that go down unexpectedly. So why is it that absolutley none of these seem to have a flawless system of backups and service availability like you say they should despite being huge companies. I guess if they all hired you none of them would ever have service interuptions.
Sent from my SCH-I605 using XDA Premium 4 mobile app

Duly.noted said:
Well it sure does piss me off when google goes down, or ebay, or amazon, or any number of websites and services that go down unexpectedly. So why is it that absolutley none of these seem to have a flawless system of backups and service availability like you say they should despite being huge companies. I guess if they all hired you none of them would ever have service interuptions.
Sent from my SCH-I605 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
At first, I read this and was a bit torqued off at the personal attack, but then I remembered that this forum is already littered with nonsensical vitriol that you've spewed out in ignorance. Since you're apparently qualified to assess Samsung's INFRASTRUCTURE (note that this is not synonymous with website) availability based upon your extensive knowledge and experience in this field. How exactly do all of their services work? What made this a perfectly acceptable failure scenario based upon industry best-practice design standards? Please elaborate on the routers, switches, firewalls, intrusion prevention systems, load balancers, and redundant service provider connections that were all designed, implemented, and functioning properly at the time that this failure occurred. Oh, and don't forget about datacenter redundancy too. I'm anxiously awaiting some education about how modern high-availabilty design practices couldn't possibly have prevented or minimized this outage.
I'm one of thousands of engineers that could definitively elaborate on how it failed to meet the most basic best practice standards for what should be a high availability service. I'll be glad to discuss the finer points of service availability and disaster recovery with you whenever it becomes a technical conversation but based upon the lack of useful references you've made thus far, I'm quite sure that day will never come...

Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?

dpersuhn said:
Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?
Click to expand...
Click to collapse
I tried replying twice to no avail. The xda app times out on me all the time. Sorry my teasing offended you. It is apparent your care about this (even though nobody else does) so I decided to pick at it a little. My attempt to initiate a little banter obviously went badly and im sorry about that. My bad. Calling everything I post vitriol was a bit much though. When I do respond I usually have a very workable solution to the issue in question. I have only been notably rude to one person. And that was a very very bad day for me and the guy was just whining. Half the stuff he was wrong about anyways..but that doesnt matter. The point is sorry I made you angry.
Sent from my SCH-I605 using XDA Premium 4 mobile app
---------- Post added at 03:44 PM ---------- Previous post was at 03:43 PM ----------
Oh and netflix hasn't worked at my house for 4 months lol. Its so bad they just gave me 2 years of free service for the trouble
Sent from my SCH-I605 using XDA Premium 4 mobile app

Honest question: Exactly WHAT service was down?
I can't think of any "service" I need directly from Samsung, let alone that I'd even notice missing for an hour or two.

dpersuhn said:
Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?
Click to expand...
Click to collapse
With all your ranting and claims you apparently have a high level of technical skills but no common sense. Samsung is not monitoring XDA for your personal rant on their lack of service redundancy and down time due to a major fire! Get over it and do something productive!

At what point did I ever say I expected Samsung to read it, respond, or otherwise? It is worth consideration for users that are placing their faith in things like Samsung cloud backups and such to know that their data could be inaccessible when they need it.

This thread really has been a good exercise in shaking out the Samsung cheerleaders, hasn't it? I bring up an availability concern and you'd think I went around personally slapping some folks upside the head. Oddly, I have yet to see any retort of technical merit. Fascinating...

Duly.noted said:
I
[/COLOR]Oh and netflix hasn't worked at my house for 4 months lol. Its so bad they just gave me 2 years of free service for the trouble
Sent from my SCH-I605 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Guess I'm the ass. I take it seriously for two reasons. 1. I forked over serious cash for a device that is supposed to be a business tool and expect Samsung to provide services at an appropriate level as such. 2. Infrastructure design has been my life for nearly two decades, so I see failures like this in a different light than most folks on here. If you think I'm overstating my position, realize that there are some IT folks who did or probably will lose their jobs over that outage.
As for netflix being unavailable at your house for months on end, wow. I can't believe that people tolerate handing cash over to a company (guessing your ISP in this case, maybe Comcast?) while they blatantly refuse to provide the services that you subscribed to (aka the best effort clause in every service provider agreement).
Personally, I wish Samsung would stop trying to host content and services for these devices and fall back to letting google do that part. Nothing spells fun like orphaned apps if I switch tablets. Just ask apple, they have a pile of them I left behind when I dumped my iPad.

zaptoons said:
Honest question: Exactly WHAT service was down?
I can't think of any "service" I need directly from Samsung, let alone that I'd even notice missing for an hour or two.
Click to expand...
Click to collapse
Samsung.com, samsung app and media stores, Hancom updater, cloud backup and restore. In my case, I was working on updating client docs for a morning meeting and only had my tablet with me. When I tried to use Hword, it kept bombing out for some reason. As a last resort, I figured if try to reinstall Hword, but couldn't because the samsung App Store was unavailable. I ended up buying Polaris office just so I could finish working. Not sure why Hword was dead, but it worked fine after the App Store came back online and I was able to reinstall.

My issues with the Canadian S7...

I'm not sure how well others are getting along with their S7 but here's my experience so far.
Since day one with the W8 version of the S7, I've been victim to constant FC's relating to com.faceservice. On top of this issue, I've experienced major issues with data connectivity when waking the phone from the lock screen, and after sending MMS after calls. Tonight alone while taking photos at a hockey game, my phone hard rebooted four times. on two separate occasions it would make a shutter sound but not keep the photo. Now while I really doubt these are hardware issues and are directly related to bugs, I've RMA'd one already and tomorrow I'm doing another. Samsung and the carriers have not yet released an update to the Canadian S7 and there are massive bugs that are destroying this phone's usability. I've spoken to Rogers who went as far as to tell me that these issues that I experience are not actually issues on the Canadian S7. Samsung wont even bother to reply to these concerns on social media and calling their support number is worthless beyond wiping your phone.
So, in summary, my advice is to wait until Samsung fixes the garbage they've produced for an OS on this phone until you buy. The hardware is magnificent but this phone overall is a piece of sh!t due to the issues I've had so far.
And that's a rant.

Haven't experienced those connectivity issues, i had one or two reboots, but there's an update coming on the 18th from telus.

peachpuff said:
Haven't experienced those connectivity issues, i had one or two reboots, but there's an update coming on the 18th from telus.
Click to expand...
Click to collapse
A week ago the update was scheduled for the 9th. Who knows if it happens on the 18th or not. Every American carrier has updated, the F model is updated across Europe, Canada though, our carriers deny that it needs an update. When a phone shuts down randomly while taking pictures, FC's 10+ times a day and has other random bugs, something has to be done.
Sent from my SM-G930W8 using XDA-Developers mobile app

BCSC said:
I'm not sure how well others are getting along with their S7 but here's my experience so far.
Since day one with the W8 version of the S7, I've been victim to constant FC's relating to com.faceservice. On top of this issue, I've experienced major issues with data connectivity when waking the phone from the lock screen, and after sending MMS after calls. Tonight alone while taking photos at a hockey game, my phone hard rebooted four times. on two separate occasions it would make a shutter sound but not keep the photo. Now while I really doubt these are hardware issues and are directly related to bugs, I've RMA'd one already and tomorrow I'm doing another. Samsung and the carriers have not yet released an update to the Canadian S7 and there are massive bugs that are destroying this phone's usability. I've spoken to Rogers who went as far as to tell me that these issues that I experience are not actually issues on the Canadian S7. Samsung wont even bother to reply to these concerns on social media and calling their support number is worthless beyond wiping your phone.
So, in summary, my advice is to wait until Samsung fixes the garbage they've produced for an OS on this phone until you buy. The hardware is magnificent but this phone overall is a piece of sh!t due to the issues I've had so far.
And that's a rant.
Click to expand...
Click to collapse
I've had the phone for 3 weeks and I don't have any of these issues. For the fc issue download package disabler pro and disable com.faceservice and you won't see it again. If you encounter a bunch of other issues I suggest a factory reset that should sort things out.

I haven't had any issues with mine. No lag, no app issues, no reboot. Nothing this thing is solid smooth. On Rogers

My first one developed a battery glitch (powered off at 95% and wouldn't turn on until charger was connected).
Replacement is only a few hours old, but so far no crashes.
Sent from my SM-G930W8 using Tapatalk

Yeah no issues like those here either. My first one had a flaw under the screen (looked like a scratch, but it was definitely not on the surface of the screen); this one's beautiful. I've also rooted and debloated, though, so maybe that's a factor.

Returned my first Telus GS7 after 1 week.
Wouldn't read a MicroSD card reliably (would switch to read-only, or show as 0 bytes free, or just disappear). Then it stopped receiving text messages for 8 hours plus, until rebooted. Then it stopped processing data/wifi traffic while still showing as connected. Even watched it reboot itself once.
Had this one for a week so far. It's working better in terms of the MicroSD, but still having issues with wireless, and it's switched to "Emergency Calls" mode twice. Could answer incoming calls, but trying to make a call showed "Cell network not available".
Other than that, it's been a great device to use.
Sent from my SM-G930W8 using Tapatalk

I don't have any of those issues. I have a Rogers one. I posted in a different section that Rogers released an update to the S7's today. Did any update their phones yet? If so, did it fix anything?
I'm afraid to update it because...well...it's Rogers. LOL

Updated last night. So far, no new issues, and the old issued haven't reoccurred. But it's only been a day.
Sent from my SM-G930W8 using Tapatalk

Wirelessgirl said:
I don't have any of those issues. I have a Rogers one. I posted in a different section that Rogers released an update to the S7's today. Did any update their phones yet? If so, did it fix anything?
I'm afraid to update it because...well...it's Rogers. LOL
Click to expand...
Click to collapse
The update runs pretty well. No FC's no hard crashes.
Sent from my SM-G930W8 using XDA-Developers mobile app