Database Users

My surround died last night

Like the title says... woke up to the HTC boot screen and it wont boot past it. I bought it on Nov. 18th so it has been 34 days and ATT will not replace it in store because it is 4 days past the return date. Warranty will cover it, but this is frustrating right before the holidays. BAck to the old Tilt2 I guess.
Watch out and always sync your pics and such to your zune software!

Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.

kdj67f said:
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
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in texas theres a lemon law but i dont know if you have one

The rep on the warranty line said after 2 or more FRU's they will negotiate a replacement device. Which is fine, as I may be negotiating for a different phone if this one dies.

Was it plugged in when it died?
Sent from my Desire HD using XDA App

The first one died unplugged, moments after I woke up and shut my alarm off and unplugged it. The second one was plugged in and the bright white screen woke me up in the middle of the night. Both of them acted funny before they self-bricked, like forgetting my IE favorites and deleting some apps randomly.

I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.

vel0city1 said:
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
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They do in fact have a policy for device replacement for multiple FRU's. Meaning, if you are like me, and have already replaced two under warranty (meaning you are using your third device) if you have problems with the third they can negotiate an alternative device if it is still under warranty. Call the warranty exchange number over and over until you get someone who is knowledgeable and is willing to work with you. And keep calling with every complaint so they have it on file!

Good to know. I guess I'll just go and exchange it now and hope the next one either lasts forever or calls it quits ASAP. Warranty is running short these days :\

The warranty is one year from original purchase date or 90 days from activating the replacement device, whichever is longer.

My Surround also wouldnt boot up. happened last week. It was on my desk and not in use. I watched as it said goodbye and shut off. Battery drained and turned off, no big deal as I tend to let that happen before plugging it in for the night.. Only this time it wouldnt get past the white HTC screen. I did the whole volume button reset thing and still nothing. Ended up talking with HTC and getting it shipped to Texas to get it looked at. next day it was in the mail back home. Should be here in the next day or so.
Im curious to see if the paperwork will let me in on what happened. Although I sort of doubt it.

Awesome! I was under the impression it was just 90 days.

Talking about HTC Surround acting funny?
Well, mine likes too.
1. I used my phone as a alarm clock. Every night I connect it to the wall charger and leave it turned on resting on the night table. The next day guess what, I woke up late. The phone never sounded the alarm, in fact it won't make any sound at all. Have to reset it to return it to normal.
2. There have been a couple of times where I have not received calls in hours. When I press the power button to check the status, the phones goes throughout the complete power up sequence. But the phone was already powered on the last time I checked a couple hours ago and the battery is full. Its like it powered off by itself at anytime without warning!
3. Try to use the phone while charging and you'll notice touch screen response gets a a little jittery. But I found a "cure" for that. Hold your phone in away that your fingers make physical contact with the metal frame around the display. This will minimize the jittering effect on the touch screen.
4. Camera autofocus needs prescription lens. My HTC Surround digital camera have a hard time trying to focus on objects more than 15 feet away. It gives focus confirmation but the pictures always look blurry.
Those are some of the bugs I found in my HTC Surround purchased from AT&T last November. I'm sure they are not the only ones!

Those are known bugs, but seemingly have no correlation between devices randomly dying or not. My first surround had all those bugs and died, my second one showed little signs of any of those bugs and died anyways. Hoping my third one dies within warranty so I can get a new phone :/

HD2 killed itself

So this morning was casually playing bubble jump on WP7 and all of the sudden backlight went off on lcd and the camera flash started going rampant.
hardware buttons wont work and a distinct sizzling sound and a giant pop then came from it before it became completely inoperable.
i left it for a day and the screen turns on but no light and the battery is still amazingly working.
any ideas what the problem might be, I've sent it back now just curios on people's thoughts.
to not confuse anyone it poped again which then made the device inoperable, forgot to mention that *hits head*

flynney said:
So this morning was casually playing bubble jump on WP7 and all of the sudden backlight went off on lcd and the camera flash started going rampant.
hardware buttons wont work and a distinct sizzling sound and a giant pop then came from it before it became completely inoperable.
i left it for a day and the screen turns on but no light and the battery is still amazingly working.
any ideas what the problem might be, I've sent it back now just curios on people's thoughts.
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suicide !! domestic violence !!

its the HTC auto destruct sequence. It has detected that you have enough money saved up for a new phone, has reported this fact to HTC and they have sent the kill signal. You should start recieving phone ad emails from them any time soon.

lol I would never hurt my beloved HD2 i love it too much.
and im broke i dont have enough money for a cup of tea now days lol

bbbbbbbbbbbbbbbbbibibibi
bobobobobobobobobo
get a job
Whilst at it, get a new or 2nd hand hd2

flynney said:
So this morning was casually playing bubble jump on WP7 and all of the sudden backlight went off on lcd and the camera flash started going rampant.
hardware buttons wont work and a distinct sizzling sound and a giant pop then came from it before it became completely inoperable.
i left it for a day and the screen turns on but no light and the battery is still amazingly working.
any ideas what the problem might be, I've sent it back now just curios on people's thoughts.
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Click to collapse
Maybe you were pushing the GPU aspect of the Snapdragon SOC too much.

i haven't a clue didnt think bubble jump was a demanding game, and i have a job, but ive used all my money on car insurance lol

If you can get to the bootloader (even if you can not see the screen) task 29 and reflash original Win 6.5 ROM. By doing that you can eliminate software and, if you have warranty or insurance, exercise that.
I could not possibly suggest that now is a time to get insurance and, having waited a significant time period, drop the HD2 from a great height.
Sent from my HTC HD2 using XDA Premium App

hey, couldn't boot in to spl due to the pop, i think that ultimately killed the whole system as non of my spare batteries work nor does the charger, the insurance i have on it accepted it fine and have told me i should expect a replacement in about a week.

I am very pleased that you have insurance then and will not be without your beloved HD2.
If no charge is a secondary problem then an interesting test was whether or not you could access the bootloader whilst external power is applied - in this Maglr world I believe that you can trickle charge through that method. You probably did that which I think confirmed a major hardware problem (check battery terminal pins though).
I hope it arrives quickly for you.
Sent from my HTC HD2 using XDA Premium App

well from what i could tell the pins were all still in tact and before the pop, the charger worked on it. seemed very odd why it would just do that, but I'm no electrician. thanks for the replys guys =)

[Q] Red light of death hardware fix in new batches?

Hello,
Please dont burn me since this topic has a lot of threads already. I live outside the USA and will be visiting US for a few weeks and am planning on getting the nexus 4. After reading through dozens of threads, the general conclusion seems to be that its a hardware problem which can be temporarily fixed by unscrewing the back plate and whatnot.
My question is that is this problem present only in the first few batches of nexus 4 devices? Do you think google must have fixed it by now and cranking out fixed hardware this time?
If so anyone who has recently bought the nexus can confirm? Or is there any link which confirms this?
I only ask because I dont want to be stuck with a dead phone sixteen thousand miles away :/
Thank you!

Life is a gamble. Having said that, chances are a million to one that your brand new n4 will have the battery problem.
Sent from my Nexus 4 using xda premium

jamesc760 said:
Life is a gamble. Having said that, chances are a million to one that your brand new n4 will have the battery problem.
Sent from my Nexus 4 using xda premium
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Do you think nexus support will comment on this if I call them up in US once I land?

I recently bought a N4 in the USA, not my usual place of residence. It no longer works - the dreaded red light of death. I have no idea how it happened, but that I let the battery run very low and when I plugged it in to charge it froze and then never turned on again.
I've tried various things, but the screen never displays anything, there's no vibration, etc. I've charged it for a long time and to no avail. Strangely, when I plug it into my computer I immediately get a warning about "Unsafe device removal"
I'm either going to pay to get it fixed, or RMA it when I make it to the USA next.

There's a way to fix. You have to remove the back cover and unscrew the two screws that is holding the battery pins. Once you have taken off the screws you have to lift the pins off just a little bit. Don't take the battery off. Then place the pins back and rescrew them in. That should work.
Sent from my Nexus 4 using Tapatalk 2

Just so you know, I have one of the first batch Nexii, have had mine since mid-November, and have never had this issue. They don't all have the problem.

I just freaking experienced this. I reading something, while sitting near my charger, and I forgot to plug my phone in. Then the phone died, so I pluged it in, and there it was, the infamous red light :/ I scared the sh*t out of me. But after unpluging and holding all 3 buttons at once for a few sec, it booted.
I am so freaking lucky
I was on the latest PA rom
Ps. I bought my phone in January, so its from the 3rd batch (ordered in december in germany)
Sent from my Nexus 4 using xda app-developers app

Have to vent- 2nd RMA in Progress

So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.

ariesgodofwar said:
So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.
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I've had my nexus 7 since launch and no problems here. Never had it in a case or anything. You did buy a used tab... I Will say that my tab would do random reboots so I finally rooted and unlocked my tab last week and put on a custom ROM. My tab is flying ATM. Maybe throw on a custom ROM on??
Sent from my VS985 4G using XDA Free mobile app

I bought mine second hand, running android L developer preview and runs like a beast and the battery is outstanding ! Shame to hear you are having issues though

I have also had mine since launch, and I think OP simply got a lemon.
I have the random reboot issue that most people seem to have, but a part from that, none I've heard about have anything even close to the kind of trouble OP had.
The most common weakness I hear about from my friends owning the N 7 is battery drain, and that's not a hardware problem.
-KJ

Bought mine since Nexus 7 2013 launched last year. Not even the tiny bit problem.
Wish op Could have a good N7 after this rma
Sent from my Nexus 7 using XDA Free mobile app

Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.

ariesgodofwar said:
Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.
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did you call Asus or Google for RMA?

oxxshadow said:
did you call Asus or Google for RMA?
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Went through Asus both times.

ariesgodofwar said:
Went through Asus both times.
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can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.

oxxshadow said:
can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.
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I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.

ariesgodofwar said:
I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.
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thanks, btw what was did you choose for product type. I do not see tablet listed

oxxshadow said:
thanks, btw what was did you choose for product type. I do not see tablet listed
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If you enter the correct serial number for your device it should auto populate those fields, but if not, it is under Eee Pad as the Product Type, and the model is Nexus 7 (2013) of course.

If anyone else runs into the reboot and freezing on the Google logo error (even after forced restarts), you need to pop the back off and disconnect the battery for a few seconds. Easy enough to do, but it's a pain in the ass and shouldn't need to be done in the first place, but if you want to avoid an RMA and shipping and such, this will fix it.
Also, Lolipop preview completely fixed my random reboots. Not a one. Before that, when I 4.4'd, Franco's kernels also completely fixed random reboots.

Glad to hear your issue is fixed! It's a great tablet! Enjoy!

Thanks for mentioning the battery disconnect fix pbassjunk!! Fixed my problem, and good thing because I'm way out of warranty.

ATT Samsung Galaxy Note pro 12.2 have bad motherboards!!!

I kept getting the BSOD ( blue screen of death) and even went back to the ATT Store and swapped my SM-907A for another one and it blue screened in under an hour. I called Samsung and they said they had defective motherboards. He mad up a ticket for me and I am sending it out to them before work in the AM. The ATT Store said they would return it for me with a 10% restocking fee. Really??? Whatever I really like the tablet and it was the last one available in the area so I decided to send it out to Samsung to replace the motherboard. A guy in another thread said he did this and now the tablet is 100%!!! SO anyone else have issues with these????

Yes. I did. I sent mine back to Samsung and it got replaced. Now I'm trying to figure out how to 're-enable knox

No problems here , had it almost a month.,

SM-P907A. Galaxy Note Pro problems
I am having issues with my AT&T galaxy note Pro SM-907A. Screen will actually flicker, then reboot. It will continue to keep rebooting like a bootloop almost. Everything is stock, I am not , rooted YET and have never tripped knox. (I dont want to give AT&T or Samsung any reason to say this is my fault for something I did to the tablet.) It started doing this at 20 % battery life and starts having issues around 45%. . It will stop doing this and actually stay on and operate correctly as soon as I plug it in to charge. There have been some instances where I see the battery start to get low, plug it in to charge, turn it off and literally 5 or 10 minutes later my battery shows to be at almost full charge. I really like the tablet and have had it as soon as it was released by AT&T. I was persuaded into ATT's next plan, which Iis a completely different story. But I dont feel like I should have to stay committed to the contract on the Next plan paying full price for tablet if they cant provide a fully operational tablet.

I have experienced the same bsod on my galaxy note pro 12.2, just purchased a month ago. AT&T called Samsung for me, and I will be shipping the tablet to them tomorrow.
Hopefully everything is resolved when it returns!!
Sent from my SM-N900V using XDA Free mobile app

I received my tablet back from Samsung, had it for three weeks now and the blue screen came back tonight while playing subway surfers with my daughter!!!!!! Obviously NOT fixed. Will see what Samsung does now. I'm ready for something new. A tab at this price should never have issues like this.
Sent from my SM-N900V using XDA Free mobile app

I don't have a att version but also gut 2 or 3 bsod already. Reboot via longpressing powerbutton worked.
But will send it back next time it happens.
Sent from my C6603 using XDA Premium HD app

Does this problem manifest itself immediately or does it happen after you've had it for awhile?

I'm happy, that I haven't see this issue with the P905
Gesendet von meinem GT-I9305 mit Tapatalk

dragunbayne said:
Does this problem manifest itself immediately or does it happen after you've had it for awhile?
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try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time

wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
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You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.

dragunbayne said:
You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.
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I honestly don't know, I heard of 2 games people experienced it on. One was , injustice gods amongst us and subway surfers. I have also had it happen just surfing the net, on my kindle and other reading apps

wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
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I had mine for 5 months and I got it X2 in the past 2 weeks

Flickering issue solved!
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question

So Samsung received my note 12.2 907a yesterday the 8th at 1030 am according to ups. The ticket didn't show received till today the 9th. Well the repair date is listed as 1-16-15.:crying:. God this is frustrating, in hoping they replace the mother board.. It sucks we have no real recourse other than just sending our tabs back and hoping they fix it, meanwhile Att continues to collect

peterjo78 said:
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
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Click to collapse
OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.

I was just browsing the web this morning, and boom!!! It happened agaib!! Blue screen! Called Samsung, after an hour and a half, and them refusing to send a replacement, we have a ups label to send back the tablet. They said they will replace the motherboard this time. Last time they replaced the LCD. They expedited the service, so once they receive my tablet, they guarantee 3-5 days in their hands, then send back to me.
$900 tablet, sent it twice in less than a month. I should've waited for the nexus 9 lte!!!!
Sent from my SM-N900V using XDA Free mobile app

haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
wojo797 said:
OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.
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vudoo209 said:
haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
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OK so ups dropped off my tablet yesterday, I played with it for 10 minutes. Guess what happened??? I decided to test it out so I played Marvel's contest of champions after setting it back up. Not 2 minutes in bang blue screen of death. Calling today to return a third time. If they don't fix it this time they have to refund or replace it with a equal or lesser device according to most electronic lemon laws I read

Im getting the same scren flickering and rebooting issue when bettery below 45% im going to have to send mine back in as well