When i plug my Samsung Focus into my laptop to sync with Zune. I get an error saying the device connected is not recognized and has malfunctioned. error code 43. i have tried everything to repair it. i used the USB that came with the phone, i tried others, i did a hard reset. i uninstalled and reinstalled zune. My other phone works to update with zune, just not my samsung. Any advice you can offer on how to repair the software issue would be great. my phone is ready for the update but i can not do it. It will not synch wirelessly.. says please connect usb.. HELP.. thanks so much...
try to reinstall zune software. If that doesnt work and you did a hard reset, you are probably gonna have to go back to where you got it from.
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I'm experiencing a weird problem with an O2 Atom Pure device.. Some weeks ago the device started acting weird: sound suddenly not working anymore.. So, we handed it in at the service center and just a few days back we received the handphone, all clean and working again..
So, back home, we connect the device to the PC to do a sync, and all we get is "USB Device Not Recognized". When checking the Device Manager, the USB device will show as "Unknown Device".. I've tried reinstalling ActiveSync, do a hard reset of the device, soft reset of the device, removing the "Unknown Device", rebooting and then trying again.. All without it doing any good..
Does anyone have any thoughts left? I'm lost.. I thought Atom didnt need any device drivers.. Well, my personal one at least doesnt Thanks in advance!
Ps: other devices are sync'ing fine..
Nobody any idea or suggestions?
mask2011 said:
Nobody any idea or suggestions?
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make sure you're connected directly to USB and not via a hub, check for latest USB drivers, check your Antivirus is not blocking, download latest version activesync (4.5), check that the com port is available on PC.
I've got a couple of strange problems with my mogul - anytime I need to reset it, it goes into bootloader (both soft and hard resets). However, If I connect it via USB to my pc, the reset will work.
The second problem is a USB connection to the PC only charges the mogul, the pc doesnt actually recognize it (it doesnt give the windows device connection sound)- so i cant flash it to try and solve the first problem. It also isn't recognized when I plug it into USB while in bootloader mode, I just get the "Unrecognized USB device" error in XP and Vista on two different computers. It might be worth noting that I get the USB device connection sound when i reboot the phone, then the "unrecognized usb device" error, then the disconnect sound as the boot finishes and windows mobile loads. I've tested the cable with other devices and tried multipile cables, so I dont think thats the problem
Any suggestions?
Ok, I got the USB working but nothing will keep it from going into bootloader on reset if it isnt connected to my pc. I've reflashed and hard reset to no avail. no one has any suggestions?
I had this same problem w/ my fiance's mogul... as far as i know there's nothing you can do but take it to sprint and get a replacement... and just as an fyi.... i never modded her phone... it was completely stock!
I am putting my problem here as i am a new member.
My PC Suite for X10 was working fine but last week i received firm ware update R2BA024 over the air. After that update, I tried to install PC suite on a new (as i bought a new PC) computer. however, after installation, PC suite gives message for software update, after following all the steps, at the stage where PC suite ask to remove the phone battery for 5 seconds and than connect the USB cable with phone while holding the BACK button, once i follow this step, my computer gets stuck and than i have to re-boot it. I tried installation on a 3rd computer as well to check but problem remains the same. However, if connect to my previous (1st) computer it does not show any message of software update and works well.
Can any body let me know what could be the problem and how i can over come. As presently it seems that I can no longer use PC suite on new computer.
Thanks
Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.
lol
XperiaX10iUser said:
Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.
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I agree wahhhh Can't stop laughing maybe his new with the android phone lol.... any way your x10 every computer is fine and its work flawlessly..ones u connected into your computer it will prompt u first the sdcard and u will see some option and u can install the pc companion coz its already inside the sdcard ohh
Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again
hi
zurkal said:
Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again
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what os version you have on ur new pc? is it windows 7, vista, xp? my nephew have windows7 laptop wen i plug in the usb cable onto my x10 it detects the new software and it installed automatically,,,, now you ca install pc companion and update service right from ur sdcard
on my laptop i have windows xp and its run flawlessly with no prob.....
I am using Windows XP professional. I have downloaded the latest version of PC companion version 2.00.142 and SEUS version 2.10.7.15. Both works well with my old PC as they were installed before firmware upgrade OTA to R2BA024. But incase i install these on a new PC and connect phone, PC gets stuck during the process as mentioned above.
ahhhhh!!!!! now i know what's the problem you need to factory reset your phone to refresh all the setting and update....but before that you need to back up your data..... go to settings-sd card & phone storage -factory data reset.... it won't deleted mp3,images,
wile the others to be deleted is contact,files, application downloaded, setting from the network but its ok it will prompt you automatically after you reset the phone....
good luck..... cross finger......
Thanks for the support. Just one more question - After Factory reset would i be able to receive again the latest firmware - R2BA024
Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck
zurkal said:
Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck
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what is the error message you get from pcs that does not work???
I had the same "problem"... Try this - Uninstall PC Companion > download the latest version (http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/pccompanion/xperiax10?cc=gb&lc=en) > Install new version
I donot get any error messags. After pc companio installatjon it says softwafe update is available. But at at the stage where it ask to remove phone batter for 5sec and than connect phone while holding the back button when i do so computer gets hang. I will try to provide screen shots later as well to give more clear understanding
Well as nothing was going well so i decided to go back to my old computer for a try. I uninstalled Companion and SEUS and than reinstalled PC companion on the my old PC. After reinstall Campanion showed the same message of a software udate available here as well. So I started the upgrade process again and it started downloading, installation was also started with out any problem. However, at the installation finalisation stage (very final stage) i would get a an error message that installation was not succesful and to try again. Tried several times and during this try again process I all most brick my phone as well as at one stage my phone started showing yellow Exclaimation mark (I was almost dead) But than lucky the update process completed and phone rebooted succesfully.
So i went back to new my compture to check it their AND every thing was fine there as well. PC campanion is working perfectly fine on it. I also checked it an a 3rd PC also for the sake of checking and there as well every companion worked fine.
After software upgrade, my phone now also has the option of Sync with Sony web as well as before it only showed the option of sync with gmail.
What exactly was the problem!! am unable to sort it out so far. And I wonder what will happen if there is another upgrade available????
I am a proud new owner of shiny new Galaxy S Vibrant. I was working on new wallpaper, and trying to resolve the issue of why my custom 960x800 wallpaper was not as sharp on my phone as it is on my desktop. That was yesterday, so today I thought I'd give it another go, but now for whatever reason, my phone wont' connect to my PC. I am running Windows 7 32Bit. I have seen all the issues others have had connecting to their PC. I have tried all suggestions from those other threads, and none work. But here's what really annoys me, each time I attempt to connect my phone to my PC I get various responses from my PC. Sometimes the PC says "installing drivers," but it fails to do so, other times in the upper right corner of the Kies window it will say "connecting device" but never does. Some times the mtp application screen on the phone flashes as it attempt to connect, other times it doesn't flash, but still say its attempting to connect. I was able to connect once today. But after disconnecting, it has gone back to not wanting to connect. I'm not even trying to connect to Kies anymore, the phone won't even get recognized as a mass storage device. I tried the phone on different USB Settings (ie. Ask On Connection, Samsung Kies, Mass Storage, etc...), also tried unmounting and mounting internal SD card (don't have external sd card) and still no success. I tried uninstalling and reinstalling drivers, and rebooted PC and phone. I did the dreaded formating of the internal sd card and Even rebooted my patience, but still get no love between phone and PC. I think it's juast a matter of bad bad bad Drivers, not the Kies software itself. The driver is what makes the device and PC comunicate. I think Kies itself is ok. In a world of plug in play, what a way to put a damper on a completely otherwise beautiful mobile phone experience.
ive had some problems with kies but its always when ive flashed new firmware and my only solution was to uninstall kies then reinstall.
i dont think it should be called kies cos kies open doors and let u enter while this kies shuts the door and wont let you fooking in.
regards
Hi guys sorry to post this but I've looked in over 5 threads and still no answer. My phone was working well just a couple of days ago. I was able to sync music and picture via Zune. But now Zune doesn't detect my phone. I tried going to device manager and updating the drivers as posted in other threads. But my phone doesn't show up anywhere. Not by Zune or device manager. HELP!!!! I went as far as having to reset my computer to factory settings and still no luck... Any suggestions?
which windows you have?
if you have XP you must reinstall ActiveSync
if you have Vista/Win7 you must reinstall WMDC
I have vista and I've already reinstalled WMDC
does your phone charge when you plug it in?
Is the cable OK ? Try it on another PC . Even without drivers installed it should charge
Yes it charges and everything it's just undetectable... i was however able to flash Ice Cream Sandwich, and the same problem occurs. The phone doesn't show up the its plugged up to a computer it just charges. No switch to USB or USB debugging option. Just charging. Could this be that maybe some of the internal hardware is damaged?
is always possible hardware malfunction but in almost all case problem is in windows drivers in ActiveSync/WMDC)
What i would do is to re install Zune and see if the phone is detected.
(Completely uninstall your current Zune and drivers first)
If that doesn't work i'd go back to a stock WM6.5 ROM and WMDC
Good luck
I've recently experienced the behavior you've mentioned, with both an HD2 and an HD7. I had look at the device manager, and it turned out the phone drivers did not load properly (error code 31).
I would advise you to update the phone drivers (which you can find within the portable devices section) and let windows search automatically for the most appropriate drivers.
For your reference, you should have a look at the following KB: support.microsoft .com/kb/2410180
VirtualWiz said:
Hi guys sorry to post this but I've looked in over 5 threads and still no answer. My phone was working well just a couple of days ago. I was able to sync music and picture via Zune. But now Zune doesn't detect my phone. I tried going to device manager and updating the drivers as posted in other threads. But my phone doesn't show up anywhere. Not by Zune or device manager. HELP!!!! I went as far as having to reset my computer to factory settings and still no luck... Any suggestions?
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You may have to install HTC Sync.