Related
Hi,
I ordered my HD from handtec about three weeks ago to be delivered to the USA. The day before it was delivered a guy from Fed-Ex rang up and emailed a form that needed to be filled out and faxed back before they could release it from customs. did that and got it fine the next day with just a signature. Yesterday i got a bill from Fed-Ex for $20.71 for "Duties, Tax, Customs, Other Fees" Not a big deal but something to be aware of...did everybody else get this bill as well?
yup.. i got billed that but i didn't know it was from Fed Ex.. it got charged to my credit card and i thought it was just an international currency conversion fee or something..
no bills from FedEx or additional charges on my card (as of today)... could be that I was proactive and called FedEx to supply the single bit of info they had not yet requested: the FCC ID for the HD.
I did not paid anything extra, my HD was held in customs because of FCCID, but seller provided all information. Later I got an envelope from Fedex full of stuff regarded FCCID seller provided for them.
Thought I would start this thread to gather new information on availability of the Leo. I have been told the earliest date for the Leo on O2 is November 2nd, but no pricing information. T-Mobile is 5th/6th November £35 and free handset on an 18th month contract. So post anything else you might here - here.
Romania - 15 november, about 620 EUR , unlocked and contract free.
Switzerland, 13 november, 763 CHF -> 504 €, unlocked and contact free.
The UK unlocked version should start arriving from the 11th and will be £500 to £550 (including VAT).
Denmark, 6 November, ~580 euro, unlocked and contact free.
I spoke to O2 yesterday, 22-10-09 and she told me they will be available to order on Monday 26Th october. I told her that a number of other sources gave later release dates, but she stuck to her guns and said Monday.....They`ll be getting my call on Monday then..!!!!
richie_jones said:
I spoke to O2 yesterday, 22-10-09 and she told me they will be available to order on Monday 26Th october. I told her that a number of other sources gave later release dates, but she stuck to her guns and said Monday.....They`ll be getting my call on Monday then..!!!!
Click to expand...
Click to collapse
Seriously would love it if true - but I doubt it! Either way I will be on the phone meself on Monday
expansys have it at £549 (with £30 of vouchers) but the release date continually varies between 11th and 14th November. I ordered mine from them as soon as I saw it on their site. bit more expensive than others, but I've had a few phones from them and they always seem to get them as early as everyone else, whereas some retailers lag behind the delivery curve a little
You can find the several UK prices here.
http://www.powerupmobile.com/tariffs-2-684.htm
The lowest is at the moment 486.43 pounds.
So just a thought from one compulsive early adopter
All,
This does look like a very interesting phone, so long as it isn't too big in size.
We will all need to get use to a new finger language and most likely some of our applications will not actually work effectively (due to lack of a stylus).
Now about the price...Well as a compulsive early adopter I have been prone to buying most of the HTC devices on first day - through preorder, import (expansys) or some means.
This time it may be worth not dipping into my rainy day money for about 3-4 weeks.
We are on the cusp of an iPhone pre Christmas war. I suspect it is going to turn ugly out there with all the new vendors and their retail subs viciously slashing prices and offering cashbacks etc.
I don't want an iPhone (I currently have two 3GS phones for evaluation and they are just bland to me). I want a cheaper HTC HD2.
If I wait just a few weeks I expect to see a downward pressure begin to build on all other device prices as the Christmas fight begins.
And those non iPhone devices will drop in perceived value as the mass of the great dirty unwashed make a rush to get an affordable iPhone (they will all want to show how cool they are - but after Christmas when they all show each other their iPhones they will realise... well... actually they are not cool anymore)
So I will continue to live life to the full and just for a few weeks sit on my hands and then pick one up in the pre Christmas rush, hopefully around £100 cheaper.
All the best,
The Pianist
Have been told the same this afternoon, but the lady was a little bit more cagey. She said that they might have them on Monday to order but not to hold my breath. Same as before really.
well, that will be the cheapest price for people like me from outside of EU countries. in handtec, it states 432GBP. no need to pay VAT. clove is 439GBP.
Slovakia - 11 - 16 November, about 596 EUR , unlocked and contract free.
Got mine on order, from Micro-P , should get it on the 11th/12th Fingers crossed....
Bloke
JohnQ said:
well, that will be the cheapest price for people like me from outside of EU countries. in handtec, it states 432GBP. no need to pay VAT. clove is 439GBP.
Click to expand...
Click to collapse
Or you can follow the link that i posted. First item ( insight.com ) has it without VAT for 422.98GBP ( 486.43GBP Inc VAT ).
Another 10GBP saved
Heads up guys...thought u might be interested to know that O2 has updated its accessories website to include..you guessed it..HTC HD2. Just yesterday by the looks of it...so set to launch soon (fingers crossed)
Check this 1 out
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Click to expand...
Click to collapse
...buy 10 and you got a car for free... I think its a fake.
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
Click to expand...
Click to collapse
Be very very wary of deals like this. I contacted a gentleman a couple of weeks ago with a similar "bargain" for the Omnia 2. After getting further into it, they would only accept payment via Western Union (which you should never do). When I asked whether I could collect in person (they were based out of a normal surburban semi going by their post code) and pay in cash they said they didn't accept cash and would still require me to pay by Western Union. I obviously did not take them up on the deal
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
Click to expand...
Click to collapse
Even wholesale price is more expensive.. Carefull what you do, but if in any case you lose ur head and decide to try it out anyways, put me in the list of buying one of the 'free' ones u get
Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?
ste1164 said:
Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?
Click to expand...
Click to collapse
Ordered ~ 3pm on Wednesday, it arrived at ~ 9am Friday morning. Ordered early-mid Feb ~ 10th iirc.
374 was charged to credit card (didn't get the UK charger) but yet to have a form through for import from DHL.
Wouldn't bother with the extra charger tbh, they can be picked up cheap enough in the UK.
As above. Mine cost me £373 (phone inc delivery) and my bank charged me £10 for the conversion - total: £383. I ordered it around teatime last Wednesday and it was delivered this Monday. Not got the vat bill in yet.
Didn't get the charger as it was $19.99 + uk vat. I got one for the HD2, from amazon, at £4.95 with free delivery.
Mine (without rip off charger) cost £412 including taxes.
Ordered on a Tuesday eve, received on the Friday.
ste1164 said:
Has anyone on this forum had a nexus one sent to the UK?
Click to expand...
Click to collapse
Yep ordered on a Sunday night, delivered to my work address (about 1.5 hours north of London) Weds lunchtime, cost £384.81 with charger, no tax bill yet.
Battery life compares well with iPhone 3G, Magic, G1, better than Palm Pre with 1400 extended battery. I am planning on getting the dock when it comes to UK stockists for when I'm deskbound at work (I listen to music most of the day), but I've always done so regardless of phone.
Works well on O2 too.
Mine also came at around £410 including VAT. DHL will charge you separately for the VAT, but the bill won't arrive until about a month later. You might get lucky and DHL might not send you the bill, but I'd set aside the money as it seems the very first UK buyers at release were mainly the ones that got away with the VAT.
Even with the VAT inclusive, totalling £410 it's still alot cheaper than buying from expansys.com which is going for £599 as of today with 7 in stock according to the website.
Edit: You could wait another month and get it on contract with Vodafone if you don't want to pay for it unsubsidied. Or preorder the Desire instead on expansys for £439
ordered mine on a Sunday evening, the phone arrived the following Friday morning as it was slightly delayed at customs.
At the time I paid $577 which worked out to be £386 for the phone including UK charger and delivery charge.
I finally recieved the VAT bill this morning quoted at £60.17.
So all in all toatal costs = £446.17
Lol, YMMV...
I ordered two from the US, first never shipped, PayPal refund (direct from seller) after 11 days. Ordered second (different seller) and an empty box arrived three weeks later (express shipping). I believe it was stolen at customs. Under insurance claim.
Third time I just ordered it from a UK seller, +£50 but I got it in three days, no VAT letters to worry about and no customs delays to concern me.
I wish you all better luck than me. Every attempt I made was with an eBay "Power Seller" with good (recent) feedback for the same product.
So you paid £50 more, and it took 3 days to arrive? Might just as well have bought it from Google
There are no customs delays, DHL take it straight through and invoice you for it a few weeks later. At least that way you get a warranty.
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
Click to expand...
Click to collapse
Google have been selling directly to the UK from Day 1 - I ordered mine then to the UK
djmcnz said:
There's no way I would have received it from the US in three days anyway, customs or otherwise.
Click to expand...
Click to collapse
The majority of the phones shipped to the UK are delivered within 3 days of order. Once dispatched in the US they are usually delivered in UK the next day!
djmcnz said:
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
Click to expand...
Click to collapse
All the phones direct from google have a warranty with HTC in the UK
djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
Click to expand...
Click to collapse
Since this is a 'shipping to the UK' thread, I have assumed you are in the UK. To address your points/clarify what I meant:
Point 1: Google have shipped to the UK since day of release, so dunno what you're on about.
Point 2: I ordered mine late Tuesday, and received it Friday. I think it's fair to count that as 3 days.
Point 3: No you don't I'm afraid. Read the warranty statement, it's first point is that the warranty is non-transferable. HTC already know which Google account ordered the phone, and it wasn't yours.
So what I am saying is you would have been better off in pretty much every way ordering from Google. Still, doesn't matter now can't undo it... both worth mentioning to make sure others get the best deal.
Thanks for the clarification guys, although I wasn't seeking the criticism you so quickly offered!
I'm (ultimately) happy with the course of action I took and the price I paid.
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.
djmcnz stated..
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.
Click to expand...
Click to collapse
I think I agree (but don't know consumer law well enough..and am no lawyer)
Certainly in Scotland (where I am domiciled) any consumer matter (which a Nexus problem would be) can be handled by the local Sheriff Court if the consumer so desires.
Just because there are clauses in Google's contract doesn't make them right.
Ultimately it will be for a court/judge to decide what the situation.,,
However I'm sure Google & HTC will behave if a professional, competent & legal manner at all times and things would never need to get that far: Aye, right!! (2 positives making a negative..)
Cheers!
Lodger
Thanks for the replys guys . If i buy from google will i get a year warranty if anything goes wrong?
2 years warrany for us UK (and EU) guys. That's according to the website under tems & condition of purchasing. Assuming you don't start tinkering...
Zuber
If the phone did break where would I send it to in the UK to get it fixed or replaced?
ste1164 said:
If the phone did break where would I send it to in the UK to get it fixed or replaced?
Click to expand...
Click to collapse
http://www.htc.com/www/support/nexusone/
Country Hotline Remark
United Kingdom +44-845-890-0079
Monday - Friday : 9am - 6pm
Saturday : 9am - 1pm
Think someone said the refurbishment centre in UK for HTC is based in Milton Keynes
Indeed it is. Turnaround time isn't too shabby either.
I have order my dvp from dell.co.uk.
originally i was told it should be delivered on 10th march by a rep but the next day i got a order confirmation with delivery on or before the 22nd march.
What delivery dates have you got (UK Buyers)??
You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?
efjay said:
You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?
Click to expand...
Click to collapse
first time i have ever bought something from dell. they sure do have a funny way of doing business.
I did not order one from Dell directly (got mine off ebay from US & unlock code) but a friend of mine told me the same thing this morning. He ordered online the very first day the news leaked that you could order a DVP on Dell UK. Was originally indicated on/before 10th.Mar but now it shows on/before 21st.Mar.
I placed my order on 2nd March.
Estimated delivery date is still reading as 10/3/2011 on the order status. Credit card looks like its been charged, but still not properly showing on the credit card statement (i.e. available amount is less, but a Dell particular on the statement hasn't been added).
Just gave Dell a call and went around a big circle and they told me email the following address: [email protected] as smartphones are being handled by a different company.
I just emailed them, we'll see how it goes.
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Wish I could get an update! My order status page still says 10/3/2011. Emailed the address Dell told me to email two times, and no reply.
I actually received a call from them the day after my order (3/3/2011). But the moment I picked up the phone they hung up. No recall or second attempt to my mobile.
Ridiculous. I've always been an advocate of Dell, but that was Dell Asia Pacific which are MILES better than Dell UK. Dell UK is useless, and utter garbage.
Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Click to expand...
Click to collapse
Out of interest sakes, what was your order date, and what is your order status currently in?
GeneNZ said:
Out of interest sakes, what was your order date, and what is your order status currently in?
Click to expand...
Click to collapse
i ordered it on the 28 feb.
you should try the online chat ( bit like messenger text chat) you can find it under sales support on the uk website. ask them for a update (but dont expect much their support team are crap)
Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Click to expand...
Click to collapse
So I got my ordered automatically cancelled and a new order created, just like you. New ship date is 29/03/11.
Ah well, at least I heard from them and this is something happening in the background.
I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.
GeneNZ said:
I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.
Click to expand...
Click to collapse
I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.
Ganondolf said:
I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.
Click to expand...
Click to collapse
Sorry I've been quite busy, so I didn't manage to reply you via PM.
Looks like you were screwed over by Dell also. Sucks to be one of the first.
I emailed them demanding they remove the shipping altogether (since I was promised no shipping), and they actually emailed back the following:
I hope this finds you well. I'm sorry to hear that you were charged more than what was offered to you on order#: XXXXXXX. I have requested that we waive the shipping fee fo £ 18.52 on the new order. However, we will need to wait for the order to ship out first before we can process a refund. Please reply to this email if you're ammendable on this. I will wait for your response. I have assigned Service Request#: XXXXXXX as our reference for this issue.
Click to expand...
Click to collapse
No update yet?
just an update.
my dvp order has changed status to in production about 2 days ago.
meaning that it should be sent by early next week (my guess). hopefully i should receive it by mid to the end of next week.
At last i think it may finally get released!! all suppliers are now saying the 26th for stock, i've found one supplier that had some in, called them and spoke to them, had them check they were actually on the shelf, and they confirmed that, put the phone down made the order on their website, now it says on their site on back order stock on the 26th, so i think they may have had a telling off from dell, or someone higher looked and said "we cant ship those yet" but at last looks like the phone will finally get full release in the uk!! FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!
karldonteljames said:
FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!
Click to expand...
Click to collapse
clove has the 8gb model for £420 + £8 for delivery (428)
dell has it for £449 including postage (go to the small business part of the website as its £10 cheaper than the normal customer part, dont ask me why) is for the 16gb version.
so its £21 more for a extra 8gb
I would wait until you get your VP and then if they don't refund you open a dispute with your bank/credit card company.
That will get you the difference back - maybe even more than the difference back depending on how pro-active Dell are about disputing prices.
My experiences of it are that I have never been charged for a disputed purchase ever after raising it with the card company so it is worth it should they not change the price.
I would also add that if you do dispute it - tell the cc/bank that you were over charged for an item you did not want.
I have a US unlocked VP and I am currently trying to see if I can get Dell to exchange it under warranty as its sliding mechinism is not straight and it freezes alot. I can live with this if
I have to and I don't regret buying it from the US but if Dell will honour the warranty then I will certainly try and get a better VP.
another update
no change on status and no money removed from account. i have email dell again and asked for a status update and when it will be sent. i have also asked if their warehouse works weekends as if they dont and its not sent tomorrow i will not receive it on moday (the estimated delivery date).
hopefully i get a responce to my email but i wont hold my breath.
its a bit anoying that their call centre is only open 9-5 mon-fri and thats when im at work.
Dell is an absolute waste of time in my opinion.
I ordered the phone on the 2nd March on its website. When I checked back a few days later I see that for some (still) unknown reason the order had been cancelled.
I emailed them and asked why it was cancelled and why I had not been emailed to let me know.
One of their support bods apologised and re-ordered it.
The estimated arrival date was and still is set for the 24th March!!
I also emailed them on the 13th and asked if I would be paying the cheaper price rather than the more expensive price on the launch day. Have received no reply!!
I emailed them yesterday also asking them what use the status page was if it is not kept up to date and when I might receive the phone. Have received no reply!!
What an absolute joke of a company. I have a good mind just to refuse delivery of the item when it does eventually get round to sending it out.
As spinstorm says, I won't hold my breath.
Paul.
I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje
i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
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it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now
im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.
We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.
this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??
I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.
can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...
I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
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I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.
Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
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I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
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this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
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expansysy ain that good, unless u go to their hq i believe was in manchester?
I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues
I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.
Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.
You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.
Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.