Database Users

Getting "usb device not recognized" on Vista

When I plug my Universal (a Qtek 9000) into my computer with Vista Business on it using a USB cable I get a "usb device not recognized" message popping up and it fails to recognize the device and does not install any drivers for it. So now I have a "unknown device" in my device manager.
I have installed the latest version of Windows Mobile Device Center (WMDC) and if I connect via Bluetooth I can sync just fine, no problem.
However, with the USB cable, no such luck.
I have tried to upgrade the drivers on the "unknown device" and set it to browse "c:\windows" and all subfolders but it just tells me that I have the newest driver for "unknown device" allready installed...
It charges just fine with the USB cable.
Does anyone have any hints on how I might solve this problem?

Resolved?
Hi mate,
did you get this issue resolved? Getting the same thing from my MDA Pro?
Charges fine but getting USB device not recognized error.

Nope.
Nope, never did. Ended up scrapping it in the end and now I'm using the HTC Cruse Touch. Haven't tried that on Vista yet though.

OK cheers mate, Looks like i'll have to do the same!
All I want is to be able to unlock it so I can use it on O2!!!!

Maybe you have to set in settings > connections > USB to PC "Enable advanced network funcionality". Try also set different options at AS in PDA.

kub11 said:
Maybe you have to set in settings > connections > USB to PC "Enable advanced network funcionality". Try also set different options at AS in PDA.
Click to expand...
Click to collapse
Currently it has got WM5 and I cannot find the options to disable "Enable advanced network funcionality" on PDA. Maybe I am missing something but I am sure thats a WM6 option as on my HTC Artemis running WM6 has got it but not the HTC Universal.

Damn! I have the same with my HTC Polaris. And I can't figure out what is the reason... :/ It has suddenly stop working... I have tried with "Enable advance USB... " I have winXP sp3.. ActiveSync 4.5 and WM6.1 by BePe. :/ Bluetooth is working like harm!
What to do?

no solution!
lb_lb said:
Damn! I have the same with my HTC Polaris. And I can't figure out what is the reason... :/ It has suddenly stop working... I have tried with "Enable advance USB... " I have winXP sp3.. ActiveSync 4.5 and WM6.1 by BePe. :/ Bluetooth is working like harm!
What to do?
Click to expand...
Click to collapse
To tell you the truth mate I never did find a solution. I ended up selling it on ebay.

2011 same problem
I have an HTC mytouch3g shapphire/magic and i have the usb not recognized error too. i called HTC and they told me to call microsoft for my vista. My device is recognized under linux. However under vista i got a problem. Software problem. any suggestions? I have installed Sync but again until the usb is recognized as an android device no luck... I have installed google usb drivers and htc sync but no luck. once in a while it did appear when i tried other drivers but it went away again....

sxristi said:
I have an HTC mytouch3g shapphire/magic and i have the usb not recognized error too. i called HTC and they told me to call microsoft for my vista. My device is recognized under linux. However under vista i got a problem. Software problem. any suggestions? I have installed Sync but again until the usb is recognized as an android device no luck... I have installed google usb drivers and htc sync but no luck. once in a while it did appear when i tried other drivers but it went away again....
Click to expand...
Click to collapse
if for a device with android os can use the HTC Sync 3.0.5511

This is HTC Universal section, other devices should look on it´s proper section to get a solution.

O2 Xda Atom Exec connecting problem

guys, i'm a new user in using this device & i've got a problem connecting my device to my PC.. my device is using WM 5 while my PC is using windows XP SP 3.. i've installed ActiveSync 4.5 in order to connect my device to my pc.. however, when i plugged in the USB cable into my pc, there was an error saying that "Windows CE USB Device" needs to be installed.. i set the source folder of the driver to be installed in activesync folder installed in my pc but it didn't work.. as the result, the microsoft activesync can't connect my device to my pc.. i've tried to reinstall the software, restart the device, restart the pc but none of them worked.. so anyone can help?? thanks in advance..

problem solved... sigh...

I have seem problem with my hp6815
how you solved this?
thank you

Win7 64 <-> HD2 = Generic Serial? unknown device

Hi there.
Just wandering.. I use Win7 Ult. 64-bit. And when I connect my HD2, it appears as an uknown device "Generic Serial" in device manager.
Trying to uninstall it, remove it, and restart pc, but doesn`t help.
Does anyone know how to fix this?
EDIT: Never mind. Win7 Ult. 64-bit does not come with "Windows Mobile Decvice Center" Dowloading latest WMDC (6.1 for 64-bit) solved the problem.
Sorry about the unnecessary post
Thank you
regards
Ztonez

Install, if it is "Generic Serial" run Windows Update. It downloads and install update and after reboot it´ll be OK

I don't have the "Generic serial" but have a "Bluetooth periferal device" with the yellow mark on it in my Win7 / HD2 installation, which I can not solve by running windows update.
Anyone has any ideas on hoy to fix that?

Posible fx
Try this:
Disconnect HD2 from PC, reboot pc
On de the HD2 go into settings -> connections -> USB to PC
UNcheck the "faster connection" thingy under active sync.
Press OK and when PC is rebooted connect the HD2 to an USB port you havent connected the HD2 to yet or use bluetooth. Make sure you have the lastest async/mob dev cent running.
let us know if it works

[NEED HELP] USB not Recognized

hey guys, i have problem when i plug my magic into my laptop..
it always said "usb not recognized"
i use windows 7 32-bit
i have tried to install android-usb driver but windows system can't detect the driver (android_usb.inf, androidusb.sys, androidusb86.cat, WdfCoInstaller01005.dll)
i try to change the usb cable but still doesn't work
what should i do?

Tried installing HTC sync? That usually fixes the driver problems.

Either that, or try installing HTC Sync AND THEN the USB Driver cable. That worked for me, or try the newest HTC Sync available.

WHere can I install HTC Sync from? I'm having the same issue's, I never had this problem before..

so after installing HTC Sync I'm still havng the same issue, this is the message I'm getting..
"One of the USB Divices attached to this computer has malfunctioned, and windows does not recognize it." any suggestions?

nooty90 said:
hey guys, i have problem when i plug my magic into my laptop..
it always said "usb not recognized"
i use windows 7 32-bit
i have tried to install android-usb driver but windows system can't detect the driver (android_usb.inf, androidusb.sys, androidusb86.cat, WdfCoInstaller01005.dll)
i try to change the usb cable but still doesn't work
what should i do?
Click to expand...
Click to collapse
I have the same problem. Both my windows 7 pc and linux netbook both used to display the magic as a mass storage device (all I need), but now neither will do it. As both fail to detect the magic I've come to he conclusion there is something missing or corrupted on the magic - probably after me pulling the usb cable too soon!
I've reinstalled the rom, ticked usb debugging etc, yet still no joy. The pc initially gave an error code 43, but now it does nothing. could somebody help please.

DML08 said:
so after installing HTC Sync I'm still havng the same issue, this is the message I'm getting..
"One of the USB Divices attached to this computer has malfunctioned, and windows does not recognize it." any suggestions?
Click to expand...
Click to collapse
I tried two htc syncs, neither worked. Thats why I think its an issue related to the phone rather than the pc. Is it related to unmounting the sd/not unmounting the sd at the appropriate/inappropriate time??
All I get is:
usb not recognised - One of the USB Divices attached to this computer has malfunctioned, and windows does not recognize it..... then when i click on the attached usb info it states ' Windows has stopped this device because it has reported problems. (Code 43)'

i already haved this issue its hardware issue sendit to warranty

Usb problem!!!

Has anyone else who is have USB connection issues tried this:
http://nexusshacks.com/nexus-s-hacks/how-to-install-nexus-s-windows-usb-drivers/
It's not working for me, don't know what I'm doing wrong. The SDK route didn't work either. My computer keeps saying I have the most up to date drivers but still won't recognize my phone. Shows as "unknown device". I'm running Win 7 Professional 64 bit. Any ideas?

jrocka01 said:
Has anyone else who is have USB connection issues tried this:
http://nexusshacks.com/nexus-s-hacks/how-to-install-nexus-s-windows-usb-drivers/
It's not working for me, don't know what I'm doing wrong. The SDK route didn't work either. My computer keeps saying I have the most up to date drivers but still won't recognize my phone. Shows as "unknown device". I'm running Win 7 Professional 64 bit. Any ideas?
Click to expand...
Click to collapse
Doesn't seem like too many people are having this problem. Is it just a simple fix that a newb like me is just overlooking?